Omnichannel

Articles about omnichannel in retail

  1. Technology & Innovation

How Retailers Can Utilize Tech to Empower Their Workforces

A human touch holds significant value in the retail customer experience and is important to get right. When done well, a customer’s interaction with in-store staff can increase sales opportunities and drive loyalty. However, a poor interaction can result in the complete opposite. Recently, technology adoption in retail has increased, with 88 percent of senior […]
3 min read
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  1. Shopper & Customer

Building Brand Advocates Through the Post-Click Experience

Creating a positive customer experience lies at the heart of every brand’s purpose in the journey to nurturing and retaining customers. But how does the post-click experience factor into this important dynamic? In an ever-evolving and crowded marketplace — and with social commerce increasingly dictating how customers are introduced to brands and shop with them […]
4 min read
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  1. Data & Insights

Key Takeaways From the Wiser Industry Leaders Retail Panel: Retail Innovation and Strategy

With the global pandemic acting as a catalyst for change, retailers have been thrust into a new realm of challenges and opportunities. The acceleration in the adoption of digital tools and strategies has become a lifeline for many, enabling them not only to survive but to thrive amidst unprecedented conditions.   A recent panel hosted by […]
5 min read
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  1. Technology & Innovation

Starring Klarna, EE, Puma, and Matalan: the biggest retail technology news stories of the week

It’s Friday, the weekend is almost upon us, so let’s kick back and reflect on another eventful week for the retail systems space. Here’s your briefing on the most important stories from the past five days, including Boots UK and Ireland, Retail Technology Show 2024, Co-op, Uber Direct, N Brown, Google Cloud, and REWE Group. […]
5 min read
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  1. Technology & Innovation

Nick Beighton heads to RTS 2024: check out RTIH’s biggest retail technology articles on LinkedIn this week

We’re big fans of LinkedIn and are busy building an amazing community of retail tech enthusiasts on the social media platform. As we close on 15,000 followers, these are the articles that are currently on their radars, including Klarna, Boots, Matalan, InPost UK, Aldi, Jisp, EE, Co-op, TalkShopLIve, Superdrug, and Gophr. Amazon Just Walk Out […]
7 min read
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  1. Channel: D2C

Warby Parker Boosts Revenue 12% in 2023, Plans 40 New Stores this Year

In only its second full year as a public company, Warby Parker generated net revenue of $71.7 million in 2023, 12% higher than the $669.8 million generated in 2022. Additionally, the eyewear retailer increased average revenue per customer 9.3% in 2023, to $287, and boosted its number of active customers 2.5%, to 2.33 million. Warby […]
< 1 min read
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  1. Shopper & Customer

Rethinking Customer Service to Start at ‘Hello’ Before a Customer Says ‘Help’

Customer service can be the single most important factor for consumers in deciding which brands to support. Far too often, companies are waiting for problems to arise before they get to know their customers, when what they should be doing is getting to know consumers from the moment of first interaction. At a time when […]
3 min read
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  1. Technology & Innovation

3 Keys to Creating Experiences that Gen Alpha Loves

Gen Alpha is poised to reach 2 billion people by 2025, making it the largest generation in history, according to Matt Smith, Trends Manager at GWI. However, the influence and impact of this consumer base already are significant, considering the heightened role they’ve played in household decision-making processes since the start of the pandemic. “Families […]
4 min read
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  1. Stores & Formats

NGA Unveils Creative Choice Award Winners

The National Grocers Association (NGA) has revealed the winners of the annual Creative Choice Awards, which “recognizes the best marketing and merchandising programs among independent grocery retailers.” The following are the 2024 Creative Choice Awards recipients: •  Connections Through Omnichannel Smaller operator (1-15 stores) Winner: Trig’s Cheese of the Month  Honorable Mention: Pay-Less Supermarkets Explore […]
2 min read
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  1. Technology & Innovation

Navigating the Digital Retail Revolution: Overcoming Technology and Software Challenges

Relentless changes in technology and software are challenging the retail industry to keep pace with adoption. In an era when digital transformation is the key to staying competitive, retailers continue to grapple with a myriad of challenges ranging from legacy systems and data silos to ever-evolving consumer expectations. In addition, retailers can’t get by simply […]
3 min read
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  1. Technology & Innovation

Wiliot recognised as a Visionary in Gartner Magic Quadrant for Indoor Location Services

Internet of Things specialist, Wiliot, has been recognised as a Visionary in the Gartner Magic Quadrant for Indoor Location Services. This is the first time that it has been included in a Gartner Magic Quadrant report, and it comes on the heels of its recognition in eight Gartner Hype Cycle reports. In 2022, Wiliot was […]
2 min read
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  1. Retail Ecosystem

Celebrating 200 Episodes: Our Top 5 Geek-Out Moments

Four years and 200 episodes later, we’re celebrating how far the retail industry and the Retail Remix podcast have come! What better way to do that than to listen back to the conversations that sparked some of the show’s top geek-out moments? Listen to find out which guests drove some of our most thought-provoking conversations […]
< 1 min read
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  1. Media & Marketing

Best Buy CEO Promises Enhanced Personalization, Physical Store Upgrades in FY2025

Best Buy will leverage its membership-based loyalty program to sharpen personalization efforts for its 2025 fiscal year, which began Jan. 29, 2024. The retailer also plans to concentrate on updating and refreshing existing stores rather than opening new brick-and-mortar locations, as well as “improving and livening the merchandising presentation given the shift to digital shopping […]
3 min read
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  1. Channel: Ecommerce & Digital

Books-A-Million Rolls Out Same-Day Delivery with WalmartLocal

Books-A-Million is celebrating National Read Across America Day by offering same-day delivery to locations nationwide. Powered by Walmart GoLocal, the service was initially launched last year and is part of the retailer’s broader focus on creating a frictionless ecommerce fulfillment experience for customers across the U.S.  To place an order, customers can visit booksamillion.com and […]
< 1 min read
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  1. Technology & Innovation

Smart Retail Tech 2024: Google’s Harmony Murphy says AI can cater for customers and power growth  

“Retailers need to use AI more,” said Harmony Murphy, Retail Head of Advertising at Google UK&I, in an exclusive chat with RTIH after her opening Smart Retail Tech Expo keynote speech today at London ExCel, which discussed the transformative potential of artificial intelligence in the retail industry.  “Generative AI has democratised access and made the […]
2 min read
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  1. Department: HBC

McMillon says, ‘We can do more’

BENTONVILLE, Ark. — Wal­mart entered 2024 moving simultaneously on several fronts to advance its transformation into a new kind of retailer — indeed, a new kind of business enterprise. At the same time, the company is re-emphasizing the importance of its retail roots with plans to resume opening stores in the United States. At a […]
3 min read
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  1. Data & Insights

Mastering the Post-Holiday Season Rush: Strategies for Retail Businesses to Excel

The months after the holiday season can be chaotic due to a flurry of returns, accompanied with the pressure to meet new sales goals and start the year off strong. This year, retailers anticipate an approximate $25 billion in fraudulent return claims, representing approximately 16.5 percent of the total returns during this period. For retailers […]
3 min read
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  1. Shopper & Customer

Study:  Defining Omnichannel Shoppers

84.51° is out with a new report that “examines who omnichannel shoppers are, where they shop, and some of the reasons why they choose to shop in-store and online.” Some key findings: •  “This shopper is likely to be Millennial or Gen Z, is engaged with natural and organic, is more likely to have children, […]
< 1 min read
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  1. Shopper & Customer

How Freshpet Reduced Customer Service Call Volumes by Nearly 40% and Vastly Improved Employee Satisfaction for its Consumer Care Team

One of the biggest challenges brands face today is meeting the consumer where they are. With so many consumers relying on their favorite social media platform or messaging app to ask a product question or submit a customer service inquiry, consumer care teams are having to take an omnichannel approach when it comes to their […]
3 min read
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  1. Channel: Marketplace

Beyoncé hits Shopify as her new haircare brand Cécred goes live on e-commerce platform

American singer, songwriter and businesswoman Beyoncé’s new haircare brand, Cécred, has gone live on Shopify. After teasing her fans (aka the BeyHive) about the venture last May, Beyoncé recently took to social media to announce her first ever beauty brand. Captioning a post on Instagram with “hair is sacred”, an accompanying video interspersed archive footage […]
2 min read
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  1. International

Vision Express branches see major store refits, renovations across the UK

UK shoppers are set for a new era of eye care as various Vision Express branches across the country shut down temporarily to make way for renovations. In August 2023, Vision Express’s Freshney Place Shopping Centre branch relocated to a new unit while their original spot on Newbiggin Walk underwent remodelling. They continue to offer […]
3 min read
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  1. Data & Insights

Are Brands Closing the Connected Retail Gap?

Up to 81% of consumers say they prefer to shop with brands and retailers that have both online and offline channels, according to CI&T’s latest Connected Retail Report.  This data point may not be surprising most, but it’s the underpinning of a lot of new trends around how consumers browse, compare and purchase products across […]
< 1 min read
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  1. Shopper & Customer

4 Consumer Behaviors That Will Continue Into 2024

As we are 45 days in 2024, the echoes of pandemic-driven shifts and emerging economic realities continue to shape consumer behavior. While some consumer trends may fade, others are poised to solidify and transform the way people shop, interact with brands, and prioritize their well-being.  Value-driven purchasing The economic environment will remain a key driver of consumer trends. Affordability […]
2 min read
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  1. Partnerships & Alt Profit

Express Launches Debt Restructuring Effort in Bid to Avoid Bankruptcy

Amid declining sales, apparel retailer Express has hired restructuring adviser M3 and law firm Kirkland & Ellis to help restructure nearly $280 million of debt, according to the Wall Street Journal, which cited people with knowledge of the matter. If the company is unable to successfully restructure its debt, a bankruptcy filing could be imminent. Express’ […]
2 min read
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  1. Channel: Grocery

Ahold Delhaize reports ‘solid’ Q4 results

ZAANDAM, The Netherlands — Ahold Delhaize reported solid results for its fourth quarter and 2023 fiscal year, with full-year sales and earnings per share in line with expectations. Fourth quarter net sales were €23.0 billion ($24.65 billion), up 1.9% at constant exchange rates and down 1.4% at actual exchange rates. Comparable sales, excluding gas, increased […]
3 min read
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  1. Data & Insights

Gen AI’s Impact on Retail: Overcoming Data Challenges and Ethical Considerations

Microsoft and Google strategically unveiled their generative artificial intelligence capabilities for the retail industry in time for the National Retail Federation’s 2024 Big Show in New York, capturing the attention of the world’s leading retailers and industry leaders at this premier event. These offerings, spanning customer engagement, shopper journey experiences, and operational enhancements, align seamlessly […]
2 min read
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  1. Retailer Media
  2. Channel: Mass
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  10. Trends & External Forces

Kroger Delivers its First-Party Data to the Yahoo DSP

Yahoo Advertising and Kroger Precision Marketing (KPM) — the retail media business of Kroger, powered by 84.51° — are teaming up to bring Kroger’s first-party, purchase-based audiences to the Yahoo Demand-Side Platform (DSP). Yahoo DSP advertisers can now activate KPM’s audiences to reach targeted consumers with their advertising and measure campaign results. While off-site advertising […]
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  10. Stores & Formats

Amazon tops expectations for revenue, earnings

SEATTLE – Amazon posted better-than-expected revenue and earnings in the quarter ended March 31. Net sales increased 13% from a year earlier to $143.3 billion. The company reported first-quarter net income of $10.4 billion, or 98 cents a diluted share, compared to $3.2 billion a year earlier. Amazon’s operating income surged to $15.3 billion, up […]
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  10. Stores & Formats

Walmart to close all 51 health centers

BENTONVILLE, Ark. — Walmart today said it has made the “difficult decision” to close its Walmart Health and Walmart Virtual Care clinics, citing a lack of profitability. “The decision to close all 51 health centers across five states and shut down the virtual care offering was not easy. We understand this change affects lives – […]
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