Technology & Innovation The Home Depot’s VP of Technology: ‘Success is Removing Friction From the Customer’s Interconnected Journey’ The Home Depot is making technology investments to enhance an interconnected shopping journey for its customers. While at the National Retail Federation Big Show in New York City last week, Editor-in-Chief Joe Keenan spoke with Muzammil Akram, vice president of technology and store systems at The Home Depot, to learn more about the tools the home improvement retailer […] Kristina Stidham January 25, 2023January 26, 2023 < 1 min read Technology & InnovationHome DepotShoppersDept. NonfoodCustomer ExperienceAssociatesTrends: TechMarketing: SocialBrick and Mortar 0 Saving Bookmark this article Bookmarked
Department & Category Your Views: Fees, Allowances & Fines (Oh, My!) Responding to last week’s In Conversation piece with David Friedler, president and managing partner of Simpactful, about the current state of vendor fees and deductions, one MNB reader wrote: Congratulations for having this conversation about vendor fees and deductions. Over the years, I felt that you were ALWAYS siding with the trade because you never […] MorningNewsBeat January 18, 2023January 18, 2023 6 min read Dept. GroceryWhole FoodsBrick and MortarWeatherDept. Adult BevAmazonDept. FreshMarketing: In StoreMarketing: Loyalty & SubscriptionConsumersShoppersHome DepotThick DataPredictions and ForecastsPartnershipsOperations & Supply ChainResults & InvestmentDept. Natural / OrganicMerchandisingExecutivesDept. NonfoodDept. BeverageCOVID19AssociatesESG and CSR 0 Saving Bookmark this article Bookmarked
Trends & External Forces Worth Watching: The End Game Home Depot has released a new short documentary entitled “Hope Builds,” which details the impact of three major natural disasters – Hurricane Andrew in 1992, a tornado that tore through Joplin, Missouri in 2011, and a California wildfire in 2018 – on communities, and how the retailer enabled both disaster preparedness and recovery efforts. KC’s […] MorningNewsBeat January 13, 2023January 13, 2023 < 1 min read WeatherMarketing: SocialHome DepotDept. GroceryDept. NonfoodDept. Natural / OrganicDept. Fresh 0 Saving Bookmark this article Bookmarked
Technology & Innovation NRF Big Show to Spotlight Innovative Consumer Products and Workforce Solutions Everyone in the retail industry knows January means two things: lots of holiday returns and the venerable NRF Big Show, running Jan. 15-17, 2023 and featuring more than 950 exhibitors and 100 educational sessions. High-profile speakers for the event at New York City’s Javits Center include Olympic gymnast Simone Biles, actor and writer Kal Penn […] Retail TouchPoints January 13, 2023January 13, 2023 4 min read Technology & InnovationMetaverseBrick and MortarTrends: TechConsumersAssociatesHoliday & EventsMarketing: SocialDept. NonfoodMarketing: Retail MediaStore LocationLowesDept. ApparelData & InsightsStrategyPodcastsPartnershipsWalgreensKrogerOmnichannelAI / MLCompetitionInclusivityAmazonStreamingDept. BeverageShoppersConsultingMarketing: Direct & PersonalizationDept. Toys & GamesTargetReturnsTwitterDept. HBCNFTMarketing: Digital MediaInsight ProvidersOperations & Supply ChainGooglePredictions and ForecastsHome DepotWalmartTech: AITech: RoboticsTikTokHealth & WellnessExecutivesBest BuyDollar GeneralDeliveryCVSDept. Grocery7-Eleven & Speedway 0 Saving Bookmark this article Bookmarked 4
Channel: Mass Walmart Expands Reach of Third-Party Retail Services with Salesforce Integration Walmart’s burgeoning slate of white-label retail tech will be made more widely available via a new partnership with Salesforce. Retailers will now be able to plug into Walmart Commerce Technologies’ Store Assist local fulfillment services and the Walmart GoLocal delivery solution through the Salesforce AppExchange. The new partnership is part of a growing push by […] Retail TouchPoints January 13, 2023January 13, 2023 2 min read WalmartTechnology & InnovationPartnershipsDeliveryRecommerceBOPISOperations & Supply ChainOmnichannelInstacartAcquisitionVendorsAmazonShoppersData & InsightsPackagingDept. NonfoodBrick and MortarStrategyPricing & PromotionsExecutivesHoliday & EventsHome DepotMarketing: Direct & PersonalizationMarketing: In Store 0 Saving Bookmark this article Bookmarked
Associates & Employees Home Depot is changing its hourly pay policy Home Depot is updating its pay policy after receiving complaints that it was costing hourly workers wages. “Our policy has been to round total shift time up or down to the nearest 15 minutes … we’re changing our practice nationwide to pay hourly associates to the nearest minute,” a company spokesperson said. RetailWire January 13, 2023January 13, 2023 < 1 min read AssociatesHome Depot 0 Saving Bookmark this article Bookmarked
Retailer Media Microsoft Takes Aim at Google, Amazon with Plans to Build ‘Omnichannel Retail Media Platform’ Microsoft is gearing up to take a bigger piece of the growing retail media pie with the debut of a suite of new capabilities through its PromoteIQ marketing platform, which the company acquired in 2019. Among the new offerings are the debut of the Microsoft Retail Advertising Network, which will allow retailers to pull from […] Retail TouchPoints January 12, 2023January 12, 2023 3 min read Marketing: Retail MediaOmnichannelPartnershipsShoppersBigCommerceGoogleMarketing: In StoreAmazonPredictions and ForecastsOperations & Supply ChainData & InsightsStore LocationMarketing: OOHTargetResults & InvestmentMarketing: SocialMeta (Facebook)ESG and CSRAI / MLTechnology & InnovationMarketing: BroadcastKrogerHome DepotEconomyBJ’s Wholesale Club84.51 0 Saving Bookmark this article Bookmarked
Technology & Innovation A big CES 2023 trend: all battery power, everywhere, all the time. As we were roaming the halls of CES in Las Vegas, one product category stood out across the board; there’s a lot of focus on portable (and less portable) power storage. These are more than your average charge-your-phone-once-or-twice battery packs, ranging from simple small power packs, to sophisticated power stations that can connect to portable […] TechCrunch January 8, 2023January 10, 2023 6 min read Technology & InnovationIndustry Conferences and EventsPredictions and ForecastsDept. NonfoodSustainabilityData & InsightsWalmartDept. ApparelDept. AppliancesLowesMarketing: SocialOperations & Supply ChainTrends: TechHome DepotCostco 0 Saving Bookmark this article Bookmarked
Trends & External Forces Home Depot Enhances Loyalty Program for High-Value Professional Customers The Home Depot has added three new tiers to its Pro Xtra loyalty program as it seeks to gain a larger share of the $450 billion home building professionals’ market. New perks include an Elite Support Line for prioritized exclusive assistance for business needs and account management services with personalized purchase support from Home Depot […] Retail TouchPoints January 6, 2023January 11, 2023 < 1 min read Home DepotMarketing: Loyalty & SubscriptionShoppersPredictions and ForecastsMarketing: Direct & PersonalizationExecutives 0 Saving Bookmark this article Bookmarked
Corporate Strategy Under Armour Names Marriott Exec Stephanie Linnartz its New CEO Under Armour said Wednesday that it has hired Marriott International President Stephanie Linnartz to be its next CEO, capping off a seven-month hunt for a new boss that the company hopes will grow its digital business. Linnartz, who has been with Marriott since 1997, was one of 60 candidates considered for the role. While athletic apparel […] Joe Keenan December 27, 2022December 29, 2022 < 1 min read ExecutivesDept. ApparelInternationalPredictions and ForecastsPartnershipsLegal & CriminalHome Depot 0 Saving Bookmark this article Bookmarked
Corporate Strategy Under Armour Appoints Hospitality Veteran as President and CEO Under Armour has appointed Marriott International President Stephanie Linnartz as its President, CEO and member of its board of directors following a search that began in May 2022. Linnartz will officially join the athletic performance brand on Feb. 27, 2023, succeeding Patrik Frisk, the former President, CEO and member of the board of directors who […] Retail TouchPoints December 24, 2022December 24, 2022 2 min read ExecutivesMarketing: Loyalty & SubscriptionTechnology & InnovationStrategyConsumersOperations & Supply ChainCustomer ExperienceInternationalAcquisitionOmnichannelHome DepotMarketing: BrandPredictions and ForecastsResults & InvestmentShoppers 0 Saving Bookmark this article Bookmarked
Shopper & Customer Google’s Former Chief Evangelist Shares the Secret to Ecommerce Profitability It’s hard to turn a profit in ecommerce, and for a long time that didn’t matter. But as ecommerce has become a more prominent contributor to retailers’ bottom lines, and the cost of doing business online gets more expensive (think rising shipping costs and increasing returns), the mere existence of an ecommerce operation is no […] Retail TouchPoints December 17, 2022December 17, 2022 8 min read ShoppersAmazonCustomer ExperienceGoogleAI / MLOperations & Supply ChainDeliveryMarketing: Direct & PersonalizationStrategyReturnsConsumersResults & InvestmentDept. ApparelMerchandisingPredictions and ForecastsHome DepotTechnology & InnovationStore LocationExecutivesMeta (Facebook)Marketing: SocialMarketing: Loyalty & SubscriptionMarketing: BroadcastEconomyBrick and MortarWalmart 0 Saving Bookmark this article Bookmarked
Department: Nonfood 2022 Retail Ranking: Black Friday and Cyber Monday Key takeaways Almost 1-in-4 shoppers spent the most at Amazon during Cyber-5 Home goods and furnishings retailers lost top wallet share lapping difficult pandemic comps Dollar stores and warehouse clubs gained top wallet share as consumers traded down on inflation Earnest Analytics First Choice Retailer Methodology The Earnest First Choice Retailer Rankings are based on […] Earnest Research December 8, 2022December 8, 2022 6 min read Holiday & EventsData & InsightsDept. ApparelShoppersDept. NonfoodBrick and MortarDept. PetAmazonOperations & Supply ChainConsumersWalmartEconomyCOVID19Dept. Sporting goodsTargetMarketing: In StoreHome DepotDept. FuelCostcoLowesBed Bath & BeyondChewyAcquisitionTechnology & InnovationBest BuyDept. GroceryDelivery 0 Saving Bookmark this article Bookmarked
Operations & Supply Chain Key Logistics Challenges E-Commerce Retailers Will Face This Peak Season E-commerce sales rose steadily the first half of 2022, with sales increasing 2.7 percent between Q1 and Q2. But even with the coming holiday sales surge, that trend might not continue. In fact, some reports predict that the number of online orders this holiday season will be down 5 percent compared to 2021. Why? And […] Jason Minghini December 6, 2022December 6, 2022 3 min read Operations & Supply ChainConsumersEconomyMarketing: In StoreCOVID19Holiday & EventsAssociatesStrategyPackagingTechnology & InnovationPricing & PromotionsPredictions and ForecastsMerchandisingBrick and MortarMarketing: TradeWalmartHome DepotData & InsightsDept. FuelDeliveryLowes 0 Saving Bookmark this article Bookmarked
Stores & Formats Report: Black Friday turnout ‘solid’ NEW YORK — Consumers embraced the opportunity to return to physical stores on Black Friday to participate with family and friends in “the sport of shopping,” according to Coresight Research’s annual tour of malls, outlets, super-regional centers, downtown locations and neighborhood centers in the United States and Canada. Going to malls, in particular, was an […] MMR November 30, 2022November 30, 2022 3 min read Holiday & EventsBrick and MortarConsumersShoppersMarketing: TradePricing & PromotionsReturnsTechnology & InnovationData & InsightsHealth & WellnessMarketing: In StoreDept. NonfoodExecutivesTargetSustainabilityStore LocationOperations & Supply ChainMarketing: SocialDept. Sporting goodsInternational - North AmericaHome DepotWalmartESG and CSRDept. Consumer ElectronicsDept. ApparelBest Buy 0 Saving Bookmark this article Bookmarked
Holiday & Events How Home Depot uses tech to prepare for a holiday surge The final stretch of the year, with its back-to-back holidays and spikes in demand, puts supply chains and IT systems to the test. RetailDive November 24, 2022November 24, 2022 < 1 min read Holiday & EventsTechnology & InnovationHome Depot 0 Saving Bookmark this article Bookmarked
Retail Ecosystem Meeting the Moment with Neighborhood Goods’ CEO Matt Alexander Our guest this week is Matt Alexander, co-founder and CEO of Neighborhood Goods, recorded live at GroceryShop in Las Vegas. In a wide-ranging and thought-provoking interview, we first learn about the inspiration and evolution of Neighborhood Goods from a big picture vision to three physical locations (Dallas, New York and Austin, with more on the way). […] Remarkable Retail Podcast November 23, 2022November 23, 2022 2 min read PodcastsMarketing: SocialExecutivesTechnology & InnovationIndustry Conferences and EventsStrategyTargetAmazonTwitterInternational - North AmericaDept. GroceryDeliveryData & InsightsConsultingHome DepotMerchandisingPhilanthropyPredictions and ForecastsResults & InvestmentShoppersBrick and MortarWalmart 0 Saving Bookmark this article Bookmarked
Shopper & Customer How Brands Can Get the Most Out of Their Retail Media Strategies Retail media networks (RMNs) have been dominating the e-commerce conversation as retailers look for new revenue streams amid increasing margin pressure, inflation and ongoing supply chain challenges. These networks serve as a kind of digital end-cap display for brands, giving them a way to optimally position their products on a website for easy discovery — […] Holly Aresty November 22, 2022November 22, 2022 3 min read Marketing: Retail MediaShoppersData & InsightsConsumersCustomer ExperienceTechnology & InnovationPricing & PromotionsTargetStrategyPredictions and ForecastsAI / MLMarketing: Direct & PersonalizationPartnershipsBrick and MortarLowesHome DepotGovernmentEconomyVendorsOperations & Supply ChainWalmart 0 Saving Bookmark this article Bookmarked
Channel: Home Improvement The Home Depot Launches Job Network to Empower Skilled Tradespeople In episode 376 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Jenna Arca, director of workforce development at The Home Depot, the largest home improvement retailer in the United States. Arca discusses the launch of The Home Depot’s Path to Pro job-seeker marketplace for skilled tradespeople and hiring trade professionals (0:47), the origin of the […] Joe Keenan November 22, 2022November 22, 2022 < 1 min read Home DepotAssociatesShoppersOperations & Supply ChainAcquisitionPodcastsMarketing: Loyalty & Subscription 0 Saving Bookmark this article Bookmarked
Channel: Home Improvement Here’s why Home Depot and Lowe’s are booming in a housing market bust Lowe’s and Home Depot are faring well even as the housing market is going through a rough patch. CNBC November 17, 2022November 17, 2022 < 1 min read Home Depot 0 Saving Bookmark this article Bookmarked
Channel: Home Improvement Home Depot, Lowe’s post strong Q3 results despite inflation The retailers are leaning on their pro customer segments as demand for DIY projects wanes and customers tighten their budgets. RetailDive November 16, 2022November 16, 2022 < 1 min read LowesHome DepotEconomyShoppers 0 Saving Bookmark this article Bookmarked
Trends & External Forces Lowe’s says it’s not seeing negative impact of inflation as sales, profit top expectations Lowe’s earnings report comes a day after Home Depot’s third quarter earnings beat analysts’ estimates. CNBC November 16, 2022November 16, 2022 < 1 min read EconomyResults & InvestmentHome Depot 0 Saving Bookmark this article Bookmarked
Channel: Home Improvement Home Depot posts better-than-expected quarter despite inflation Home Depot reported third-quarter earnings Tuesday, beating analyst expectations. CNBC November 15, 2022November 15, 2022 < 1 min read Home DepotEconomyResults & Investment 0 Saving Bookmark this article Bookmarked
Channel: Home Improvement The Home Depot Announces Third Quarter Results; Reaffirms Fiscal 2022 Guidance ATLANTA, Nov. 15, 2022 /PRNewswire/ — The Home Depot®, the world’s largest home improvement retailer, today reported sales of $38.9 billion for the third quarter of fiscal 2022, an increase of $2.1 billion, or 5.6 percent from the third quarter of fiscal 2021. Comparable sales for the… PR Newswire November 15, 2022November 15, 2022 < 1 min read Home Depot 0 Saving Bookmark this article Bookmarked
Technology & Innovation Californians Spend Inflation Stimulus Checks at Sam’s Club, DoorDash [This is a preview from our full report “Measuring the Impact of California’s Inflation Relief Checks on Consumer Spending.” Download for free]. California’s October 2022 Middle Class Tax Refund (MCTR) payments of up to $1,050 buoyed spending across some of the largest retailers in the country, while leaving others unimpacted. Looking at some of the […] Earnest Research - DataBites November 10, 2022November 10, 2022 2 min read Technology & InnovationEconomyDoorDashFood DeliveryRestaurantsMarketing: SocialBrick and MortarConsumersInstacartBest BuyUbereatsTargetSams ClubHome DepotKrogerDept. FuelDeliveryData & InsightsWalmartAmazon 0 Saving Bookmark this article Bookmarked
Associates & Employees Home Depot associates in Philly vote against union Workers at a Home Depot store in Philadelphia voted 165 to 51 against forming a union, according to the National Labor Relations Board. A company spokesperson said that Home Depot’s leadership was “happy that the associates at this store voted to continue working directly with the company. That connection is important to our culture, and […] RetailWire November 8, 2022November 8, 2022 < 1 min read AssociatesHome DepotKraftHeinz 0 Saving Bookmark this article Bookmarked
Associates & Employees Reuters: First Home Depot Union Election Fails 165-51 Associates at a Home Depot location in Philadelphia reportedly voted against joining a union in a 165-51 vote, according to Reuters. The union, Home Depot Workers United, had sought to address concerns regarding wages, staffing and training. Home Depot Workers United also has filed an unfair labor practices complaint against Home Depot for engaging in […] Retail TouchPoints November 7, 2022November 7, 2022 < 1 min read AssociatesHome DepotGovernmentAmazonStore LocationRestaurantsOperations & Supply ChainKraftHeinzSustainabilityBrick and Mortar 0 Saving Bookmark this article Bookmarked
Channel: Home Improvement Lowe’s Sells Canadian Business to Sycamore Partners for $400 Million Lowe’s has entered into a definitive agreement to sell its Canadian retail business to Sycamore Partners for $400 million in cash plus a performance-based deferred consideration. The business, which is based in Boucherville, Quebec, operates approximately 450 corporate and independent affiliate dealer stores under several different formats and banners, including RONA, Lowe’s Canada, Réno-Dépôt and […] Retail TouchPoints November 4, 2022November 4, 2022 2 min read LowesPartnershipsInternational - North AmericaAcquisitionExecutivesOperations & Supply ChainResults & InvestmentPredictions and ForecastsMerchandisingPricing & PromotionsHome DepotBrick and MortarShoppers 0 Saving Bookmark this article Bookmarked
Media & Marketing Tractor Supply’s Remarkable “Life Out Here” Growth Story with CEO Hal Lawton Our guest this week is Hal Lawton, the President & CEO of Tractor Supply Co, a truly remarkable retailer that has delivered some of the strongest results of any brand during the past few years. We explore Hal’s diverse journey from McKinsey, to Home Depot, to eBay, to Macy’s and on to Tennesee-based Tractor Supply […] Remarkable Retail Podcast November 1, 2022November 1, 2022 3 min read ExecutivesMarketing: SocialTractor Supply CompanyTechnology & InnovationShoppersBrick and MortarOperations & Supply ChainData & InsightsTwitterConsumersHome DepotMerchandisingAmazonPodcastsConsultingDept. GroceryMeta (Facebook)StrategyInternational - North AmericaMetaverseDeliveryTrends: TechResults & InvestmentSustainabilityBig Data 0 Saving Bookmark this article Bookmarked
Channel: Home Improvement The Weekly Closeout: Peloton’s chief people officer to exit and Home Depot launches jobseeker marketplace The at-home fitness brand recently saw other executives depart, and the home improvement store looks to connect with pros. RetailDive October 22, 2022October 22, 2022 < 1 min read Home DepotHealth & WellnessExecutives 0 Saving Bookmark this article Bookmarked
Shopper & Customer Department: Nonfood Corporate Strategy Corporate Finance ESG Media & Marketing Agencies & Vendors Data & Insights Shopper & Customer Trends & External Forces Holiday & Events Operations & Supply Chain Millennials Dominated Holiday Shopping Spend — Here’s What it Means for 2023 In a year when holiday spending on gifts, travel and entertainment was down 1 percent from the year prior, one age group bucked that trend in a huge way. Millennials, perhaps aided by increased incomes due to “The Great Reshuffle,” told us it would spend a whopping 11 percent more than it did in 2021, […] Written by Kelly Pedersen January 26, 2023January 26, 2023 Saving Bookmark this article Bookmarked
Data & Insights Department: Consumer Durables ESG Media & Marketing Data & Insights Shopper & Customer Technology & Innovation Trends & External Forces Holiday & Events Operations & Supply Chain Stores & Formats Retail Traffic Trends #112: Consumer Habits 2023 While some trends come and go, there were a few trends that have stayed with consumers throughout the year. As online shopping continues to be a popular choice for consumers, physical stores can offer shoppers perks that e-commerce can’t replicate. This week we look at trends to increase foot traffic and customer loyalty. […] Written by Doorcounts January 26, 2023January 26, 2023 Saving Bookmark this article Bookmarked
Channel: Grocery - Natural Channel: Grocery - Natural Data & Insights Technology & Innovation Stores & Formats Just Walk Out gives Whole Foods stores an edge, data shows The two stores in the chain outfitted with Amazon’s checkout-free technology did better in some ways than nearby locations without the automated system during the second half of 2022, Placer.ai found. Written by Grocery Dive January 26, 2023January 26, 2023 Saving Bookmark this article Bookmarked
Shopper & Customer Channel: Grocery Department: Food Shopper & Customer Trends & External Forces ShopRite adds online filters to help shoppers choose products and recipes The improvements are intended to help shoppers find products and recipes that meet specific criteria, such as dairy-free, vegan, vegetarian and gluten-free. Written by Grocery Dive January 26, 2023January 26, 2023 Saving Bookmark this article Bookmarked
Technology & Innovation Department: Nonfood Data & Insights Technology & Innovation 7 online grocery trends for retailers to watch Online grocery shopping is here to stay. Top online grocery trends include AI tools, drone delivery, data security, and ready-made meals. Written by Future of Commerce January 26, 2023January 26, 2023 Saving Bookmark this article Bookmarked