Returns

Articles on the new nemesis of ecom – returns.

  1. Channel: Ecommerce & Digital

Peak and Demand Surcharge Considerations for Your Holiday Shipping Matrix

The United States Postal Service (USPS) will not raise pricing by applying a peak season surcharge this holiday season. Wait, what? 2023 will be the fourth peak season since COVID temporarily forced volume surges on the package carriers, and the carriers forced “peak” surcharges on the shipping public. This year, however, the USPS is making […]
5 min read
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  1. Trends & External Forces

The INFORM Act: Will Counterfeiters Scatter Like Cockroaches Under a Light?

Consumers, retailers and intellectual property (IP) owners are likely to benefit from the INFORM Consumers Act. The sale of counterfeit and pirated goods totaled $509 billion globally in 2016, according to an OECD report. Traditionally, individuals sold such goods at flea markets and on street corners. Today they reach a much wider audience through online […]
3 min read
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  1. Department: Food

Ethical Sourcing Storytelling: Why it’s Important for Retailers and Brands

Fair Trade month is observed in October to raise awareness about fair trade practices and products. It’s a time to celebrate ethical and sustainable shopping and support products that prioritize fair wages, safe working conditions, and environmental responsibility. When products are sold as Fair Trade Certified, a fraction of the sale returns to the producer […]
4 min read
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  1. Department: Nonfood

Staples Adds Uber Eats Delivery Option for School and Office Supplies

Staples has partnered with Uber Eats to make school and office supplies available for scheduled or on-demand delivery from its stores across the country. Members of the Uber One loyalty program will benefit from $0 delivery fees and up to 10% off Staples orders of $15 or more at selected stores. “Back to school and […]
< 1 min read
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  1. Data & Insights

Why Retailers Should Reassess Their Data Tracking Strategies Ahead of the Holidays

With online shopping maintaining its edge over the in-store experience post-pandemic, brands are already focusing on their e-commerce advertising strategies ahead of the holidays — from social media integration to maximizing their use of consumer data. According to a recent survey, a staggering 66 percent of e-commerce decision makers said they were prioritizing collecting first-party customer data in […]
3 min read
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  1. Channel: Mass

Walmart Adds Subscription Service for Everyday Essentials

Walmart is continuing its encroachment onto Amazon’s turf with the addition of a new subscription service for repeat purchases, similar to Amazon’s Subscribe and Save offering. But Walmart took the moment to also remind customers of other capabilities enabled in the Walmart app that they won’t find on Amazon (without using those words of course), […]
3 min read
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  1. Channel: Mass

Walmart Adds Subscription Service for Everyday Essentials

Walmart is continuing its encroachment onto Amazon’s turf with the addition of a new subscription service for repeat purchases, similar to Amazon’s Subscribe and Save offering. But Walmart took the moment to also remind customers of other capabilities enabled in the Walmart app that they won’t find on Amazon (without using those words of course), […]
3 min read
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  1. Partnerships & Alt Profit

Otrium and Bleckmann launch garment repair partnership following three month pilot

Digital fashion outlet Otrium has launched a garment refurbishment and repair programme for damaged returns following a pilot scheme. The initiative is being run in partnership with Bleckmann, a specialist in supply chain management for fashion and lifestyle brands. Most of the returns that Otrium currently receives can be easily restored and put back on […]
2 min read
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  1. Shopper & Customer

Wiser Insights: Navigating 2023’s Online Back-to-School Retail Trends

The back-to-school season signals change and growth for students and presents a significant sales opportunity for retailers. It’s not just about selling basic school supplies anymore. The emergence of eCommerce has transformed traditional shopping habits, with a growing number of parents and students turning to online platforms to fulfill their annual back-to-school shopping needs. This […]
4 min read
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  1. Shopper & Customer

Is fast fashion fast enough to keep up with consumers?

Fast fashion refers to clothing that is mass-produced in short order to capitalize on current fashion trends. This usually entails using cheap, synthetic materials that lack durability in order to keep prices low, hence the items are generally not worn very often or kept very long and ultimately, commonly end up in landfills. Fast fashion […]
4 min read
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  1. Shopper & Customer

Drive Higher Conversion and Increased Loyalty by Delivering Seamless E-Commerce Customer Experiences

Delivering a seamless customer experience across multiple channels requires an e-commerce solution with omnichannel capabilities to ensure a consistent brand experience across all channels. Whether customers are interacting with your business through a website, mobile app, social media or physical store, this consistency builds trust, strengthens brand loyalty, and reinforces the brand image. In addition […]
3 min read
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  1. Data & Insights

Beyond today: Why long-term marketing drives business longevity

When times are tight and the future is uncertain, especially amid lingering fears about recession and a sluggish ad market, it’s tempting for marketers to focus on quick wins to get some points on the board and live to fight another day. Those quick wins, however, aren’t what sustain businesses. While helpful for the next […]
4 min read
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  1. Shopper & Customer

Reiser’s Pieces: Why Accelerating Your Dollar Strategy Now Makes Sense

“A few years back, when I was with Dollar General in the Chief Merchant seat, Fortune saw us as “a crafty mix of 7-Eleven-like convenience and Walmart-like low prices.” Yeah, but…that description doesn’t begin to do justice to the strong value-and-convenience proposition of the value channel – a proposition that’s put Dollar General and Dollar […]
3 min read
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  1. Operations & Supply Chain

The Weekly Closeout: RH wants to restore iconic Miami Beach property, Banana Republic sells furniture

​[[“value”:” This audio is auto-generated. Please let us know if you have feedback. It’s been another week with far more retail news than there is time in the day. Below, we break down some things you may have missed during the week, and what we’re still thinking about. From Amazon facing a proposed class action […]
5 min read
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  1. Channel: Grocery

Kroger Reports Second Quarter 2023 Results and Reaffirms Guidance

The Kroger Co. (NYSE: KR) today reported its second quarter 2023 results, reaffirmed 2023 guidance and updated investors on how Leading with Fresh and Accelerating with Digital continues to position Kroger for long-term sustainable growth.
8 min read
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  1. Data & Insights

How To Handle The Holiday Rush With Post-Purchase Order Tracking

The holiday shopping season means an entirely different thing for shoppers and merchants. For the latter, it’s not just about festivities, gift-giving, and visiting places but the busiest time of year, when they have to work amidst the incoming rush if they’re looking to stay ahead of the competition and maximize sales.  In the case […]
6 min read
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  1. Shopper & Customer

Where Will Your Retail Business Be 3 Years From Now?

Today’s consumers are more demanding, less loyal and more distracted than ever before. Retailers face new, complex challenges as they attempt to connect to new customers, provide a more seamless shopping experience, and improve their overall profitability. Consider the following: 82 percent of global consumers regularly use multiple digital touchpoints during their buying journey; and […]
7 min read
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  1. Media & Marketing

The Growing Power Of Small Brands

Small brands are back in the hunt. Kantar Worldpanel’s tracking of brands around the world that are growing finds a big jump year-over-year in the percentage of growing brands accounted for by small brands. If big brands were growing in equivalent relative numbers, we wouldn’t see a shift in percentages, so this tells us that, […]
3 min read
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  1. Shopper & Customer

Customer Satisfaction Management: The Key to Sustained Brand Leadership

Customer satisfaction is not just important—it’s essential. The success of any business largely depends on happy customers. Businesses that prioritize customer satisfaction tend to not only retain their existing customers but also often attract new ones. It is not just about selling a product or service, but about delivering an experience that leaves the customer […]
5 min read
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  1. Shopper & Customer

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success

Consumers’ shopping expectations have skyrocketed. They effortlessly navigate through online channels, apps and websites to find the right product. They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. According to McKinsey, these are today’s ‘Zero Consumers.’ In today’s fast-paced world of online commerce, where every click and scroll counts, retailers […]
4 min read
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  1. Shopper & Customer

Unlocking the Power of Every Pixel: Transforming Digital Product Experiences

The coming decade of e-commerce will require retailers and brands to obsessively and continually revise, refine and optimize — and revise again — every aspect of the digital experience for consumers. This often chaotic landscape is already becoming the new normal for the digital age, moving and evolving at unprecedented speeds to meet consumer and […]
2 min read
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  1. Channel: Marketplace

Amazon and Shopify Bring ‘Buy with Prime’ to Merchants with New App

Amazon is bringing ‘Buy with Prime’ capabilities to Shopify merchants via a new app integration. Buy with Prime was designed to give Prime members fast, free delivery and easy returns through Amazon’s fulfillment network and ultimately help brands increase shopper conversion by about 25%.  Now, the new app is empowering Shopify merchants to offer this seamless […]
2 min read
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  1. Operations & Supply Chain

The Real Cost of Technological Inaction

Executives don’t get where they are by jumping on every passing trend. True business leaders are the people who can assess all of the options in front of them and make choices that enable their companies to stay current and continue growing. Strategic timing is key to this process, and sometimes the right choice for […]
3 min read
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  1. Shopper & Customer

Omnichannel Consumer Experiences Earn Brands an A+ With Back-to-School Shopping

In a crowded school supply marketplace where consumers shop in-store and online, brands are trying many approaches to stand out from the competition. The most successful brands recognize the potential of omnichannel experiences in maximizing back-to-school sales. By seamlessly integrating online and offline channels, these brands create a cohesive, personalized shopping journey that engages consumers […]
4 min read
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  1. Channel: Marketplace

Amazon and Shopify Bring ‘Buy with Prime’ to Merchants with New App

Amazon is bringing ‘Buy with Prime’ capabilities to Shopify merchants via a new app integration. Buy with Prime was designed to give Prime members fast, free delivery and easy returns through Amazon’s fulfillment network and ultimately help brands increase shopper conversion by about 25%.  Now, the new app is empowering Shopify merchants to offer this seamless […]
2 min read
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  1. Technology & Innovation

Lab grown diamonds are forever: check out last week’s most read RTIH retail technology articles

These are the RTIH articles that caught your fancy last week, including Temu, Marks and Spencer, Aldi UK, New Look, EE, and Amazon Fresh. Consumption nation: Here’s what American retailers can learn from booming Chinese shopping app Temu US retailers beware. Riding high with Temu, the Chinese are coming and they’re coming to win. That’s […]
5 min read
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  1. Operations & Supply Chain

New Look and ZigZag Global partner to introduce drop off kiosks at selected stores

New Look has rolled out return kiosks in partnership with ZigZag Global across a selection of its stores this week. The aim is to reduce the amount of time spent by in-store staff processing returns, whilst improving data collection. After entering information online, customers can choose ‘Return to Store’ as an option and, rather than […]
2 min read
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  1. Operations & Supply Chain

Worth Reading:  Return To Sender

The New Yorker has a good story about reverse logistics, entitled, “What Happens to All the Stuff We Return?” An excerpt: “A century ago, the average return rate at Penney’s (JC Penney was a pioneer in the returns business) was probably something like two per cent; before Internet shopping truly took hold, retail returns had […]
< 1 min read
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  1. Shopper & Customer

Capturing the Growing Spending Power of Gen Z and Gen Alpha

Gen Z and their younger counterparts in Gen Alpha are often referred to as “digital natives.” But what exactly does that mean? And more importantly, how does this “native” status impact the methods brands use to engage these current and future consumers? A panel at the June 2023 Retail Innovation Conference & Expo provided answers […]
4 min read
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  1. Department: Consumer Durables
  2. Department: Consumer Durables
  3. Corporate Strategy

Lego Abandons One of Its Projects To Make Oil-Free Bricks -FT

Danish toymaker Lego has reportedly abandoned a prominent initiative to eliminate oil-based plastics from its bricks. This decision comes after the company discovered that the new material, recycled polyethylene terephthalate (RPET), would result in higher carbon emissions. Lego’s CEO, Niels Christiansen, mentioned that extensive testing revealed it was challenging to find a material that met…
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  1. Channel: Drug
  2. Shopper & Customer
  3. Trends & External Forces
  4. Stores & Formats

CVS Is Permanently Closing Hundreds of Stores for a Surprising Reason

As the pandemic’s impact on brick-and-mortar retail lingers, the U.S. drugstore landscape is undergoing significant changes. CVS, the largest drugstore chain in America, is implementing a policy change that will lead to the closure of hundreds of stores over the next three years, aiming to optimize store locations based on population shifts and consumer buying…
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  1. Channel: Ecommerce & Digital
  2. Corporate Strategy
  3. Media & Marketing
  4. Data & Insights
  5. Shopper & Customer
  6. Technology & Innovation
  7. Trends & External Forces

Amazon Invests $4 Billion in AI Company Anthropic

Amazon will invest up to $4 billion in Anthropic and gain a minority ownership position in the company, part of a deal that will have Amazon Web Services (AWS) become Anthropic’s primary cloud provider. Anthropic will make its future AI foundation models accessible to million of developers, as well as provide AWS customers with early […]
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  1. Channel: Marketplace
  2. Partnerships & Alt Profit
  3. Media & Marketing
  4. Retailer Media

Shopify Audiences Adds Criteo, Its First Open Web Ads Partner

Shopify Audiences debuted last year with only Google and Meta. In January, Pinterest was added to the mix. Now TikTok, Snap and, notably, Criteo will be able to plug into The post Shopify Audiences Adds Criteo, Its First Open Web Ads Partner appeared first on AdExchanger.
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