Returns

Articles on the new nemesis of ecom – returns.

  1. Data & Insights
AI is revolutionizing retail, delivering substantial returns, enhancing customer personalization, optimizing supply chain management, and streamlining operations. Join us as we highlight real-life examples and best practices from industry leaders who are leveraging AI to transform their businesses and stay ahead of the competition. Today’s Rundown State of the Consumer 2024: What’s now and what’s […]
  1. Channel: Ecommerce & Digital
CINCINNATI — Kroger Co. posted first-quarter earnings that topped expectations. The retailer reported its first quarter 2024 results, reaffirmed its guidance for the rest of the fiscal year and told investors that its “Leading with Fresh and Accelerating with Digital” strategy continues to position Kroger for long-term sustainable growth. “Kroger is off to a solid […]
  1. Channel: Grocery
The Kroger Co. (NYSE: KR) today reported its first quarter 2024 results, reaffirmed guidance and updated investors on how Leading with Fresh and Accelerating with Digital continues to position Kroger for long-term sustainable growth.
  1. CPG: Food
Cadbury Top Deck, first launched in 1993, will return to shelves for a limited time and will be available in both price-marked packs (PMP) and non-PMP formats. Top Deck returns as part of the brand’s continued 200th anniversary celebrations and will feature vintage-inspired packaging from… This story continues at Cadbury relaunches Top Deck Or just […]
  1. Operations & Supply Chain
​[[“value”:” Dive Brief In addition to its Amazon partnership, the department store will now accept returns from brands like Carhartt, Hanes and Levi’s. Published June 14, 2024 By Tatiana Walk-Morris A Kohl’s storefront. With the retailer’s returns process, shoppers can choose “Kohl’s Drop Off” to receive a QR code and drop off the item at […]
  1. Operations & Supply Chain
Kohl’s has added brands including Carhartt, Hanes and Levi’s to its newly christened in-store returns service, The Return Drop @ Kohl’s. The retailer has partnered with Inmar Post-Purchase Solutions and Narvar to provide shoppers with package-free, label-free returns in its 1,100+ stores nationwide. Kohl’s has years of experience in this area; the retailer partnered with […]
  1. Technology & Innovation
Check out the articles on this here website that caught your fancy last week, including Amazon Fresh UK, Adyen, Prada Group, Giant Eagle, Wincanton, AssetFloow, and the 2024 RTIH Innovation Awards. Slip bags £2.5m in investment from VCs and angels including Asos VP of Customer & Marketing and former John Lewis CTO Slip, a platform […]
  1. Channel: Dollar/Value
Dollar Tree, Inc. has initiated a strategic review of its struggling Family Dollar segment, considering options including a sale, a spinoff or “other disposition of the business,” according to a statement. “Dollar Tree has been on a multi-year journey to help the company fully achieve its potential,” said Rick Dreiling, Chairman and CEO of Dollar […]
  1. Data & Insights
 To optimize brand and product discovery across all channels, brands have to optimize their product data. However, many merchants struggle to create, manage and update this data effectively, while integrating it with relevant customer insights. Zoovu is designed to provide a single, scalable platform designed to help merchants support end-to-end product discovery and create content […]
  1. Operations & Supply Chain
Spar customers will have the chance to score again as Win With Every Goal returns to coincide with the biggest football tournament of the year. Spar wholesalers and distributors James Hall & Co and CJ Lang & Son are showing England and Scotland unity as… This story continues at James Hall and CJ Lang unite […]
  1. Corporate Strategy
​[[“value”:” This audio is auto-generated. Please let us know if you have feedback. The Children’s Place, Inc. CEO Jane Elfers left the company last month under a “mutual agreement” with the specialty retailer, according to a filing with the U.S. Securities and Exchange Commission and a corporate announcement. The board of directors has initiated a search […]
  1. Associates & Employees
Integrating advanced technology into retail operations is becoming increasingly crucial as market demands evolve. Consumers now expect next-day delivery, click-and-collect, swift returns and near-flawless accuracy as the new norm. To meet these growing demands, retailers are turning to advanced technologies that enhance efficiency, optimize productivity and navigate the volatility of the current labor market. To […]
  1. Operations & Supply Chain
Cathedral City is back on TV screens with its brand new ‘City’ campaign throughout May, June and July, across national TV slots and social media. The ‘City’ creative aims to show how Cathedral City can elevate everyday cheese usage occasions. It aims to tempt audiences… This story continues at Cathedral City returns to TV screens […]
  1. Operations & Supply Chain
Shop Price annual inflation eased to 0.6% in May, down from 0.8% in April, according to the BRC-NielsenIQ shop price index. This is below the 3-month average rate of 0.9%. Shop price annual growth is its lowest since November 2021. Non-food remained in deflation at… This story continues at Shop price Inflation returns to ‘normal […]
  1. Media & Marketing
BENTONVILLE, Ark. — Walmart+ is teaming up with Pawp to introduce a new telehealth benefit to its pet-owning members. Starting later this year, Walmart+ members will have 24/7 virtual access to Pawp’s team of veterinary professionals, providing unparalleled convenience and peace of mind. This new benefit provides a free pet health service for Walmart+ members […]
  1. Operations & Supply Chain
Not all e-commerce orders are successful with the delivery being made. Some products have issues that are revealed only when the package is opened, some customers often end up becoming unhappy with the product or delivery, etc.  Mind you, these are not isolated incidents, 30% of all e-commerce orders are returned by consumers (2x -3x […]
  1. Data & Insights
Campaigns rely on the seemingly delicate mix of brand and performance needed to maximize full-funnel visibility. Having analyzed hundreds of thousands of marketing mix decisions, we’ve seen the pendulum swing hard from brand to performance in recent years. Consider that it was barely ten years ago that Binet and Field published The Long and the […]
  1. Technology & Innovation
Check out the articles on this here website that caught your fancy last week, including Dunnes Stores, Tesco Ireland, Aldi Ireland, Kwayga, Ordergroove, Heineken, Blue Yonder, Wolt, Sainsbury’s, Microsoft, and the 2014 RTIH Innovation Awards. Sainsbury’s and Microsoft connect as grocery giant looks to boost customer and colleague experience with artificial intelligence Sainsbury’s and Microsoft […]
  1. Technology & Innovation
Key Takeaways: IT risk consulting strengthens a retail business’s cybersecurity posture by evaluating vulnerabilities, setting up advanced security protocols, and creating incident response strategies. Consultants provide regulatory compliance guidance, ensuring data management practices adhere to standards like GDPR, HIPAA, and PCI-DSS, reducing the risk of costly penalties. By aligning IT strategies with business goals and […]
  1. Channel: Ecommerce & Digital
Amazon, which already has a significant physical presence in Ireland via the Dublin fulfillment center it opened in 2022, will now have a country-specific online presence on the Emerald Isle. The ecommerce giant will launch Amazon.ie next year, offering a localized shopping experience and promising a selection of more than 100 million products — including […]
  1. Shopper & Customer
Last month, Target made headlines when it launched its Target Circle 360 membership program, a paid extension of its existing Target Circle Rewards program. While media coverage notes that the recurring revenue generated by a subscription program could help mitigate Target’s recent trend of declining sales, it’s also a real-time case study for how retail […]
  1. Data & Insights
How do you measure success for your advertising campaigns? Marketers care about reach and frequency, views and listens, clicks and likes. But CFOs and their colleagues at the executive table speak a very different language: ROI. To them, impressions and engagement metrics are a means to an end. What they really want to know is […]
  1. Data & Insights
Marketing metrics must reflect business impact This is not the first time in history that marketers have been pressed to prove the impact of their work, far from it. The increase in the amount of data, growing number of sources of data, rise in synthetic data, and expectations around your ability to show the business […]
  1. Operations & Supply Chain
Ribena’s bouncing berries will return to TV screens this year for a second summer season after their successful return in 2023. The Ribena berries made their return to screens last year for the first time in almost 10 years as part of the brand’s 85th… This story continues at Ribena’s bouncing berries advert returns to […]
  1. Technology & Innovation
Digital currencies have yet to reach full acceptance in the mainstream market, but there’s a noticeable trend of companies starting to welcome Bitcoin as a viable payment option. This brings up an important consideration for your own small business on whether to integrate Bitcoin into your payment methods. This decision should closely align with your […]
  1. Operations & Supply Chain
​  [[“value”:”Convenience is the name of the game in today’s retail landscape and the returns process is an integral part. It can make or break the overall brand experience, and savvy retailers are increasingly viewing it as an opportunity to further engage with customers as it provides additional touchpoints to enhance the overall customer journey.”]] 
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MINNEAPOLIS — Target has announced plans to roll out Store Companion, a new generative artificial intelligence (GenAI) tool. The chatbot, designed by Target, will be available for team members at all of its nearly 2,000 stores by August, becoming the first major retailer to share that it is bringing this technology to its store team […]
  1. Channel: Mass
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Walmart is partnering with Agritask, a crop supply intelligence solution, on a pilot that will deploy Agritask’s remote sensing and data analytics tools in various regions of the U.S. and Mexico in order to provide hyperlocal insights on seasonal blackberry and cherry crops from select Walmart suppliers. The real-time monitoring will help drive rapid response […]
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Major carriers all around the world increase the rates of their services at an average of 4 – 6% YoY.  While carriers transfer this burden of inflation to shippers via increased merchants, most merchants do not do the same to their customers but instead absorb shipping costs as a marketing technique to attract customers. Returning […]
  1. Channel: Grocery
  2. CPG & FMCG
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  20. Associates & Employees
  21. Holiday & Events
  22. Merchandising
  23. Operations & Supply Chain
  24. Owned Brands (Private Label)
  25. Stores & Formats
The Kroger Co. (NYSE: KR) today reported its first quarter 2024 results, reaffirmed guidance and updated investors on how Leading with Fresh and Accelerating with Digital continues to position Kroger for long-term sustainable growth.

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