Returns

Articles on the new nemesis of ecom – returns.

  1. Stores & Formats
Home décor and furniture retailer Kirkland’s has updated its transformation strategy, and the company’s new partnership with Beyond, Inc. is now a central pillar of that effort.   For going on two years, Kirkland’s has been working to improve its performance through a combination of inventory refreshes and marketing adjustments. Those efforts got a big […]
  1. Operations & Supply Chain
The pressures on retailers to seamlessly fulfill orders across physical stores, online platforms and mobile apps continue to intensify. Whether shipping directly to customers’ homes, enabling curbside pickup or restocking store shelves, consistently improving speed, accuracy and adaptability is crucial for meeting shopper expectations and maintaining market share. As digital commerce expands and consumers increasingly […]
  1. Shopper & Customer
Ikea has expanded its partnership with online home services marketplace Taskrabbit, enabling customers to easily book and pay for Taskrabbit furniture assembly at the time of their Ikea purchase. Ikea’s partnership with Taskrabbit, to help customers with the headache of putting together its flat-packed furniture, has been in place since 2017, but with this expansion […]
  1. Media & Marketing
As TikTok returns to the Google and Apple app stores, the social media platform’s shopping segment has introduced a new “Most Loved” badge aimed at giving consumers additional confidence in their TikTok Shop purchases. Business as Usual at TikTok Despite Continued Uncertainty TikTok and its users have been on a rollercoaster of uncertainty since January, […]
  1. Shopper & Customer
Omnichannel is the new reality for brands and retailers of all sizes and product types. Results from Retail TouchPoints’ annual Omnichannel & Fulfillment Survey show that most respondents conduct business through an average of three different channels — and for 35% of them, marketplaces are critical to building brand awareness and driving business growth. In […]
  1. Technology & Innovation
Joining us to discuss his brilliant new book Rethinking Work: Seismic Changes in the Where, When & Why, is author, speaker, and trusted advisor Rishad Tobaccowala. Rishad returns to the pod to share important themes in how work is changing in profound ways and what leaders need to do to respond to emerging and powerful new […]
  1. Shopper & Customer
The Modernization of Cosmetics Regulation Act (MoCRA) introduces significant regulatory changes for the cosmetics industry, aimed at enhancing consumer safety and product transparency. This article explores the essential MoCRA requirements, from new facility registration and labeling rules to adverse event reporting and Good Manufacturing Practices (GMP). By understanding and implementing these standards, cosmetic manufacturers and […]
  1. Operations & Supply Chain
Walkers is bringing back its lunch campaign, ‘Win Lunch Every Day For a Year’, for the fifth year. Running from 20th January to 30th March, the promotion will be across Walkers Core, Walkers 45% Less Salt and Walkers Baked ranges. The chance to win one… This story continues at Walkers ‘Win Lunch Every Day For […]
  1. Partnerships & Alt Profit
For product startups, partnering with a retail sales agency often feels like a natural step. These agencies bring expertise, established relationships, and credibility to help your brand penetrate retail markets. They can save you time, energy, and resources while giving your product the exposure it deserves. However, not all partnerships are built to last. Sometimes, […]
  1. Technology & Innovation
Medallia and Higher Oak are working with New Look to improve customer experience (CX) across its UK and Republic of Ireland operations. Powered by Medallia’s technology and delivered by Higher Oak, a new CX programme can now capture customer feedback across New Look’s stores, website, app, and contact centre. The retailer wanted to expand the […]
  1. Shopper & Customer
Experiences are, at their core, emotional for customers. Whether it’s the frustration of being stuck in a middle seat on a long flight, the excitement of waiting hours to taste a special meal, the thrill of getting access to a limited-edition sneaker or the satisfaction of discovering the perfect vacation while browsing late at night, […]
  1. Media & Marketing
Successful leaders, teams and companies that endure over the long run seek to find balance, unity, and integration. They work to balance opposing dynamics and points of view from how they invest for today versus tomorrow and how they compose leadership teams with differing points of view. They strive to unite their organizations to work […]
  1. Technology & Innovation
LONDON, United Kingdom — BitconeMine, a leading UK-based cryptocurrency mining platform, today provided insights on how it can help crypto investors create a path to financial freedom through cryptocurrency by potentially generating passive income of more than $1,000 per day. Unlike other platforms, BitconeMine uses GPU-AI smart chips to integrate ASIC, maximize the energy of […]
  1. Technology & Innovation
NEWPORT, United Kingdom — BCH Miner, a leading UK-based cryptocurrency mining platform, today provided insights on how it can help crypto investors generate passive income with its advanced cryptocurrency mining equipment, sites, maintenance facilities and cheap clean electricity (such as wind power and solar power plants). How to Start Mining in the Cloud Choose BCH […]
  1. Operations & Supply Chain
For convenience stores, now is the time to prepare for 2025. It’s a time when consumers want to dust off 2024 and bring in the new year, typically with new, healthier habits, meaning it’s a good idea for retailers to promote their ‘better-for-you’ ranges. These… This story continues at Healthy returns | In focus: Healthier […]
  1. Technology & Innovation
With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers. According to the latest data from the National Retail Federation (NRF), merchandise returns are projected to reach an astounding $890 billion in 2024, accounting for approximately 16.9% of sales. While this underscores the inevitability of returns, it […]
  1. Data & Insights
  In an era marked by escalating retail crime, workplace violence, and evolving customer service demands, restaurants and convenience stores should be poised to embrace a game-changing innovation: employee body cameras according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.    Initially tested by major retailers like Walmart, body cameras are proving […]
  1. Channel: Restaurants
  As Starbucks navigates a turbulent path through 2025, three critical challenges threaten its domestic performance according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Johnson believes that Starbucks needs to close a significant number of underperforming stores, a potential double hit from declining traffic and sales amidst economic uncertainty, and the […]
  1. Trends & External Forces
The traditional retail landscape is evolving at an unprecedented pace. With the rise of e-commerce giants, brick-and-mortar stores are redefining their roles in the retail ecosystem. By 2025, the future of physical retail will hinge on its ability to blend with digital innovations while retaining its unique strengths. This blog will explore how brick-and-mortar stores […]
  1. Technology & Innovation
In today’s competitive retail landscape, customer satisfaction is more important than ever. With so many opportunities available, customers expect outstanding experiences based on what they are looking for. From a personalised shopping perspective to a seamless omnichannel experience, tech innovations are redefining the retail industry completely. That being said, let’s dive deeper into this article […]
  1. Operations & Supply Chain
During the pandemic, ecommerce returns majorly impacted retailers’ profit margins. As customers return to in-store shopping, retailers are continuing to face an increase in returns from online and in-store sales. This holiday season, consumers who frequently make returns may be in for a surprise. Many retailers are reportedly implementing new return policies to mitigate the […]

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  1. Data & Insights
  2. Partnerships & Alt Profit
  3. Media & Marketing
  4. Data & Insights
  5. Shopper & Customer
1-800-Flowers still leads in US, FTD is gaining share 1-800-Flowers is the largest flower service by sales headed into Valentine’s Day 2025, according to Earnest credit card data. However, the industry stalwart is likely to lose share this season if recent trends continue. Access chart in Dash. 1-800-Flowers commanded 37.0% of Valentine’s Day flower sales […]
  1. Holiday & Events
  2. Holiday & Events
A good number of consumers, over 77%, believe there are better deals available after the holidays, and nearly 51% plan to take advantage by making a large purchase in late December and January. Those are top findings from a Holiday Green survey, from CouponCabin, regarding consumer habits in the post-holiday time frame. When it comes to post-holiday […]
  1. Trends & External Forces
  2. Data & Insights
  3. Technology & Innovation
  4. Trends & External Forces
IAB’s 2025 Outlook: A Snapshot into Ad Spend, Opportunities, and Strategies for Growth offering an early glimpse into ad spending trends for the coming year. The report is a must-read to gain and understanding of brand and agency buyers’ growth strategies and the challenges they foresee. The report covers: 2025 projections for the market overall […]
  1. Data & Insights
  2. Technology & Innovation
There’s been a lot of talk lately about artificial intelligence (AI) and generative AI (GenAI) and how these technologies are going to revolutionize retail. But the retail revolution can’t be accomplished with sweeping generalizations about putting more technology into stores. Successful retail outcomes are built using technology to solve specific challenges, expanding on wins and […]

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