Returns

Articles on the new nemesis of ecom – returns.

  1. Media & Marketing

Rebag, Newegg Join Growing List of Retailers Launching Membership Programs

Membership programs are quickly becoming 2024’s hottest accessory, whether you’re a luxury resale platform or an electronics ecommerce site. Online marketplaces Rebag and Newegg have joined the growing roster of retailers launching membership programs. This year alone, the list of retailers that have launched or beefed up their loyalty and membership programs includes Albertsons, Carter’s, PetSmart, Target, Sunglass […]
2 min read
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  1. Media & Marketing

2024 Annual Marketing Report

2024 Annual Marketing Report Maximizing ROI in a fragmented world Discover how global marketers are allocating budgets, measuring success and what these trends mean for your own impact planning. Download the report 2024 Annual Marketing Report Maximizing ROI in a fragmented world Discover how global marketers are allocating budgets, measuring success and what these trends […]
2 min read
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  1. Department & Category

PepsiCo: Popping Performance and Refreshing Returns

PepsiCo (NASDAQ: PEP) is a global powerhouse in the food and beverage industry, a part of the consumer staples sector. PepsiCo’s earnings report for the first quarter of 2024 (Q1FY2024) offered valuable insights into the company’s current performance and future trajectory. Pepsi
< 1 min read
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  1. Channel: Mass

Wrangler, M&S, Anthropologie and More Mark Earth Day with New Sustainability Initiatives

Brands have been touting their green credentials and launching new initiatives all month in the leadup to Earth Day, and those efforts have peaked now that that April 22 has arrived. Among the brands that saved their announcements for the day itself are Kering, Marks & Spencer, Wrangler, Asics and Anthropologie, all of which showcased […]
6 min read
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  1. Data & Insights

Navigating AI in Marketing Mix Modeling: Risk and Rewards

Webinar Navigating AI in Marketing Mix Modeling:Risk and Rewards Discover how Artificial Intelligence is reshaping the marketing measurement landscape and learn how to leverage that power to optimize your Marketing Mix Modeling approach. Watch the webinar Webinar Navigating AI in Marketing Mix Modeling:Risk and Rewards Watch the webinar Are you ready to explore the transformative […]
3 min read
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  1. Technology & Innovation

Retailers Must Adopt a Technology-First Strategy to Survive

We’ve all heard the analogy of the boiling frog: when a frog is put into a pot of boiling water, it will instantly jump out. However, when the frog is immersed into a pot of lukewarm water that is slowly brought to a boil, the frog doesn’t sense any danger and ultimately perishes. There’s an […]
5 min read
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  1. Technology & Innovation

Starring Gather AI, Wolt, Sainsbury’s: check out RTIH’s most read retail technology articles from last week

Check out the articles on this here website that caught your fancy last week, including AiFi, Amazon’s Just Walk Out technology, Wow Bao, Shopsense AI, Paramount Global, Intergamma, Getir, PLUS Retail, and commercetools. Inventory monitoring startup Gather AI bags $17 million in funding to transform supply chain traceability Gather AI, a provider of computer vision […]
6 min read
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  1. Operations & Supply Chain

Choosing a Distribution Model: Drop Shipping vs Traditional Inventory

Welcome back, retail enthusiasts! One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. There are many facets of […]
9 min read
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  1. Operations & Supply Chain

Unlock 50% Off Your First Order with Faire A Wholesale Marketplace

As an independent retailer, we know you’re always on the lookout for exciting new brands and opportunities to grow your business. That’s why we’re thrilled to introduce you to Faire – the wholesale platform that simplifies how unique brands and retailers like you grow together. Here’s why Faire’s marketplace is the perfect fit for you: […]
< 1 min read
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  1. Data & Insights

February Sales Signal change is coming

What began during the pandemic as a solution for customers navigating the absence of in-store shopping and fitting rooms has evolved into a significant logistical challenge. As we reported on last week, February sales in the furniture, mattress, and footwear industry saw some impressive improvement compared to last year. But these improvements are overshadowed by […]
2 min read
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  1. Data & Insights

6 Post-Purchase Pain Points & Solutions for E-commerce Customers

If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and whatnot). However, a customer’s journey with your e-commerce business is filled with multiple issues regarding the website, payment, checkout, and much more… […]
5 min read
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  1. Data & Insights

Marketing Spending Benchmarks and Managing Digital Marketing Returns

This webinar discussed findings from the 28th edition of The CMO Survey with a focus on benchmarks for marketing spending and managing digital marketing returns. Professor Christine Moorman, Founder and Managing Director of The CMO Survey and the T. Austin Finch Sr. Professor of Business Administration at the Fuqua School of Business at Duke University […]
< 1 min read
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  1. Trends & External Forces

Return to Normalcy? Leading Marketing in a Post-Covid Era

The past three years have disrupted life and business as we know it. Now that the world is emerging from a pandemic, what’s next? For insight, let’s flash back to 1920. The U.S. has just come through a deadly influenza pandemic, a world war, and was experiencing both substantial labor unrest and race riots across […]
5 min read
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  1. Data & Insights

Thriving in a Year of Uncertainty: A Discussion of Findings from The CMO Survey

In this webinar, Professor Christine Moorman, Founder of The CMO Survey and Suzanne Kounkel, Chief Marketing Officer of Deloitte discussed findings from the latest editions of the survey to offer marketing leaders insights on the opportunity to take a leadership position at this pivotal post-pandemic moment. Topics included managing digital marketing returns, marketing and DEI, […]
< 1 min read
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  1. Data & Insights

New Results from the Fall 2023 Edition of The CMO Survey

AI bolsters marketing returns, weaker Diversity, Equity, and Inclusion investments and impact, and brand activism shifts to hot-button societal issues are among the results of the Fall 2023 edition. Results are based on a sample of 316 marketing leaders at for-profit U.S. companies, 96% of whom hold positions of VP-level or higher. Marketer Optimism Rises, […]
5 min read
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  1. Operations & Supply Chain

Walmart Increasing Return Shipping Rates for Third-Party Sellers

Walmart is raising its return shipping rates for seller-fulfilled orders, citing “changing market conditions,” according to an update posted this month on the Walmart Marketplace website. While the retailer doesn’t make its return shipping rates public, the company told Talk Business it’s the first rate increase in two years. Walmart marketplace allows third-party sellers to […]
< 1 min read
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  1. Shopper & Customer

Shopify Gets SaaSy With Small Business

Small to midsized businesses (SMBs) have been caught between a rock and a hard place by their SaaS platforms. Everyone knows interest rates have been rising and inflation has also lifted prices. However, the seemingly endless and automatic “price changes” announced by billion-dollar software companies like Shopify are endangering the very existence of SMBs. Shopify […]
2 min read
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  1. Channel: Mass

Kristen Wiig returns as ‘Target Lady’ in campaign

MINNEAPOLIS – Target has has enlisted actress Kristen Wiig to reprise her role as the iconic Target Lady in a national advertising campaign to support its Target Circle Week promotion. Scheduled for April 7-13, the promotion promises twice the amount of savings compared to its fall iteration, according to the retailer, which says that this […]
2 min read
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  1. Technology & Innovation

Retailers: Double Down on Tech to Drive Growth

U.S. consumers have proven themselves a resilient bunch. In the face of persistently high interest rates and continued inflationary stress, they’ve maintained spending. But as a retailer, you cannot afford to take this for granted. In fact, we’re starting to see the first signs that the American consumer might be about to buckle under the […]
3 min read
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  1. Retail Operations

How WYZE Improved its Post-Purchase CX

While at Shoptalk in Las Vegas last month, Editor-in-Chief Joe Keenan interviewed Logan Dunn, head of e-commerce at WYZE, a smart home security company, about post-purchase customer experience (CX). During their conversation, Dunn provides an overview of the business’ offerings and sales channels, the challenges WYZE faced in its post-purchase engagement strategy, and how customer […]
< 1 min read
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  1. Data & Insights

Squeezing Time.

The Persistence of Memory by Salvador Dali. This post was inspired by a conversation with and informed by content provided by Chris Outram, EVP, Head of Blockchain for Publicis Groupe Media ,who provides ongoing coaching and homework to keep me updated on Web 3 which Publicis defines as a constellation of AI, Blockchain, and XR […]
5 min read
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  1. Corporate Finance

Fueling Retail Expansion: Exploring Financing Options For Business Growth

For retailers looking to expand their operations, securing financing is a crucial step to fuel growth. Whether opening new locations, renovating existing stores, or investing in technology and inventory, retail expansion requires significant capital investment.  Financing this growth remains a significant challenge for many retailers, from small boutiques to large chains. The good news is […]
3 min read
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  1. Operations & Supply Chain

Changing the Narrative: Transforming Product Returns Into a Growth Opportunity

Changing the Narrative: Transforming Product Returns Into a Growth Opportunity Product returns are a core part of the customer journey. The digital and physical shopping experience boundaries are a thing of the past. Customers are seamlessly navigating from discovery to consideration and the transaction process and have the product fulfilled in the most convenient way, […]
6 min read
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  1. Corporate Finance

What Retailers Need To Know When Applying For Secured Loans

Retailers often find themselves in need of additional capital to fund their operations, whether it’s for inventory, expansion, or covering operational costs. One option available to them is a secured loan, which can provide the necessary funds while offering attractive terms. However, the application process for secured loans can be daunting, with lenders imposing stringent […]
3 min read
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  1. Data & Insights

How AI and Automation Will Transform E-Commerce Operations

Online retail and e-commerce providers are struggling to meet shopper expectations amidst ongoing inflation, higher costs and lingering supply chain woes. A new independent survey that queried nearly 2,000 global shoppers found that 88 percent of U.S. and 79 percent of U.K. shoppers said that online retailers delivered poor experiences at least once in the […]
4 min read
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  1. Technology & Innovation

Target poised for renewed growth

MINNEAPOLIS — Target Corp. achieved stunning profit growth in fiscal 2023 despite continued soft sales that ameliorated somewhat over the second half. Looking to the future, management expects to reignite growth by reinforcing, refining and enhancing the strengths that have driven top- and bottom-line expansion for the retailer over the past decade. No strategic reset […]
4 min read
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Editor’s Choice

  1. Channel: Mass
  2. Channel: Mass
  3. Department: Consumer Durables
  4. Department: Nonfood
  5. Media & Marketing
  6. Data & Insights
  7. Shopper & Customer
  8. Trends & External Forces
  9. Merchandising
  10. Operations & Supply Chain

Target’s April 2024 Circle Sale was its largest by sales lift

Track General Merchandise spending free Access chart in Dash. Target’s April Circle Sale generated 7% more sales than the weekly average in the previous 4 weeks according to Earnest credit card data. This represents a 2 point acceleration in the Circle Sale’s contribution to Target’s topline compared to Target’s October sale. Target Circle is a […]
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  1. Department: Consumer Durables
  2. Media & Marketing
  3. Data & Insights
  4. Shopper & Customer
  5. Trends & External Forces
  6. Stores & Formats

TikTok Shop customers spend more at lower ticket apparel retailers

Download full TikTok Shop report Access TikTok and Panel data in Dash. TikTok Shop customers spent 26% of their apparel wallet on Off-Price Department Stores and 11% on Fast Fashion in the 12-months ended February 2024, compared to 24% and 7% for the average shopper. Conversely, TikTok Shop users spent less than their peers at […]
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  1. Trends & External Forces
  2. Corporate Finance
  3. Corporate Purpose
  4. ESG
  5. Media & Marketing
  6. Data & Insights
  7. Technology & Innovation
  8. Trends & External Forces
  9. Associates & Employees

Where Does One U.S. Tax Dollar Go?

See this visualization first on the Voronoi app. Where Does One U.S. Tax Dollar Go? This was originally posted on our Voronoi app. Download the app for free on Apple or Android and discover incredible data-driven charts from a variety of trusted sources. Come tax season, a common refrain is: “what do my taxes even […]
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