Returns

Articles on the new nemesis of ecom – returns.

  1. Agencies & Vendors

Sustainability Begins with the Circular Economy

Sustainability Begins with the Circular Economy Anonymous (not verified) Thu, 09/05/2024 – 12:34pm By Thomas Borders, VP & GM, Product Lifecycle Solutions: A Common Misconception Before delving into a discussion on the circular economy, I think a quick level set is in order since “sustainability” and “circular economy” are often used interchangeably. While these terms […]
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  1. Technology & Innovation

Catching up with Confer With: these are our biggest retail technology articles on LinkedIn this week

We’re big fans of LinkedIn and are busy building an amazing community of retail tech enthusiasts on the social media platform. As we head towards the 20,000 followers mark, these are the articles that are currently on their radars, including Partridge Jewellers, Red Ant, East of England Co-op, RELEX Solutions, Iceland, Oh Polly, Order Editing, […]
5 min read
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  1. Shopper & Customer

Salesforce Forecast: Global Holiday Sales to Reach $1.19 Trillion, Up 2% YoY

Value-seeking consumers trading down, strategically waiting for discounts and choosing low-cost Chinese shopping apps will soften holiday sales growth to 2% year over year (YoY) both in the U.S. and globally, according to the Salesforce Shopping Index, which analyzes data from more than 1.5 billion global consumers on retail sites. While holiday sales grew 3% […]
4 min read
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  1. Operations & Supply Chain

Is Victoria’s Secret finally on the upswing?

​[[{“value”:” Dive Brief Ahead of welcoming a new CEO, the intimates giant bumped up its expectations for the year and the third quarter, when its Fashion Show returns. Published Aug. 29, 2024 Victoria’s Secret is the industry leader in lingerie, but its beauty business has been its best performer. Daphne Howland/Retail Dive “}]] 
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  1. Media & Marketing

SUMMER BONUS: Fail Better

Welcome to a special Remarkable Retail podcast summer series focused on what leaders need to do to help their organizations win the future and leap to higher ground. In this six-part limited series, Steve will be unpacking key lessons from his new best-selling book “Leaders Leap: Transforming Your Company at the Speed of Disruption,” available […]
3 min read
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  1. Department: Consumer Durables

Hollister Collegiate Line Gives School Spirit a Refined Vintage Aesthetic

Hollister has unveiled a 67-piece apparel collection featuring graphics from more than 30 colleges and universities, aiming to fill what it sees as a market white space with trendy items showing school spirit that also fit into young consumers’ aesthetic. The crewneck sweatshirts, hoodies and T-shirts range in price from $29.99 to $59.99 and are […]
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  1. Media & Marketing

Barneys Returns to Brick-and-Mortar with Limited-Time NYC Pop-Up

It’s not a mirage; Barneys is returning to NYC, but only temporarily. The iconic retailer will go back to its SoHo roots with a five-week pop-up facilitated by beauty brand Hourglass. It’s a symmetrical turnaround: the Hourglass brand debuted at the famed department store two decades ago. Image courtesy Hourglass “As Hourglass celebrates 20 incredible […]
2 min read
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  1. Trends & External Forces

Jägermeister Freeze to Win competition returns

Jägermeister, is bringing back its Freeze to Win competition for the third consecutive year, giving consumers an opportunity to win a variety of monetary and experiential prizes when they purchase promotional bottles. Mast-Jägermeister UK is producing 210,000 promotional bottles with temperature-sensitive back labels. These labels… This story continues at Jägermeister Freeze to Win competition returns […]
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  1. Retail Ecosystem

Trove Acquires Recurate to Bolster Recommerce Offering for Brands

Trove, a key player in the branded resale and customer trade-in space, has acquired full-service resale platform Recurate to solidify its position in the evolving and ever-expanding recommerce market. Financial terms of the deal were not disclosed.   With this acquisition, Trove will integrate its resale capabilities, which include store trade-ins, digital trade-ins, returns processing, non-new […]
2 min read
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  1. Channel: Ecommerce & Digital

SUMMER BONUS: I Love You but You Are Not Serious People

Welcome to a special Remarkable Retail podcast summer series focused on what leaders need to do to help their organizations win the future and leap to higher ground. In this six-part limited series, Steve will be unpacking key lessons from his new best-selling book “Leaders Leap: Transforming Your Company at the Speed of Disruption,” available […]
3 min read
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  1. Data & Insights

Think Outside the Box to Maximize GenAI Investments in the Contact Center

For years, brands have assessed the return on investment of customer experience automation by asking three questions: What does it cost to serve a customer today? What could it cost to serve a customer tomorrow? What is the investment price to get from A to B? With these questions guiding the way, we’ve seen a […]
3 min read
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  1. Data & Insights

Do You Ship Fragile Items Frequently? Here’s What You Need To Know

Are you an e-commerce merchant that deals with fragile items such as glassware, ceramics, electronics, musical instruments, etc? Then you are in the company of businesses that are ever under threat of shipments getting damaged.   While damage is a constant worry for all e-commerce merchants, those who are frequently dealing with shipments that are fragile […]
4 min read
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  1. Technology & Innovation

SUMMER BONUS: I’m The Problem. It’s Me.

Welcome to a special Remarkable Retail podcast summer series focused on what leaders need to do to help their organizations win the future and leap to higher ground. In this six-part limited series, Steve will be unpacking key lessons from his new best-selling book “Leaders Leap: Transforming Your Company at the Speed of Disruption,” available […]
3 min read
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  1. Data & Insights

How To Keep Your E-Commerce Store’s Return Rate In Check

Here’s the thing — returns are a great benefactor to your CX but that’s only when they’re handled right. However, if they are left unchecked and run rampant, they can have serious consequences for your business across multiple areas. Therefore, it is important to address a high return rate to ensure you handle returns effectively. […]
7 min read
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  1. Data & Insights

How AI and LLMs Are Ushering in a New Era of Conversational Commerce

With how fast technology evolves, it can be difficult to remember what the state of ecommerce was 15 or even 10 years ago. Logistically slower, disorganized, impersonal and oftentimes insecure, it’s remarkable how exponentially better it’s gotten in the past decade. Of course, the online shopping experience has been distinctly digital at every point in […]
5 min read
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  1. Data & Insights

AI’s Impact on Customer Expectations

Retail is undergoing a remarkable evolution thanks to AI, delivering substantial benefits like personalized customer experiences, efficient supply chain management, and streamlined operations. This has led to enhanced efficiency, reduced costs, and increased customer satisfaction, highlighting AI’s potential in retail. Join us as we explore the key trends to watch for in the upcoming months. […]
3 min read
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  1. Technology & Innovation

2025: what to expect in retail industry

The future is here, and it’s connected. IoT cloud solutions are changing the way we live, work, and play. From smart homes to industrial automation, these cutting-edge technologies are transforming industries and creating new possibilities. IoT cloud solutions are revolutionizing the retail industry, making it more efficient and customer-focused. As we look to 2025, these […]
3 min read
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  1. Technology & Innovation

SUMMER BONUS: Shift Happens

Welcome to a special Remarkable Retail podcast summer series focused on what leaders need to do to help their organizations win the future and leap to higher ground. In this six-part limited series, Steve is unpacking key lessons from his new best-selling book Leaders Leap: Transforming Your Company at the Speed of Disruption, available everywhere […]
3 min read
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  1. CPG: HBC

Deadpool Smells (Stays) Fresh With Old Spice

CINCINNATI–(BUSINESS WIRE)–Old Spice, the iconic brand known for its bold scents and innovative grooming products, is joining forces with Marvel Studios’ Deadpool & Wolverine, in theaters July 26. In a hilarious new spot starring Deadpool and his roommate Blind Al, Old Spice Total Body Deodorant steps in to offer Deadpool 24/7 freshness from pits to […]
< 1 min read
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  1. Channel: Mass
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Walmart Tops List of Leading US Retailers By 2023 Sales

Walmart leads Forrester’s 2023 US retailer ranking, with Amazon in second. The top 10, representing 38% of total retail sales, remain unchanged from 2022. Walmart has once again secured the top position in Forrester’s annual ranking of the 67 largest US retailers (ranked by 2023 US net retail sales), with Amazon following closely in second […]
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