Articles on the new nemesis of ecom – returns.

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  1. Associates & Employees
Raydiant’s Future of Workspace Series featured interviews with experts and professionals to learn more about how the workplace experience will evolve. You likely don’t have time to read every interview so we’ve pulled together some of our favorite answers: Zoë Morris, President of Frank Recruitment Group and Mason Frank International If preparation is half the […]
  1. Data & Insights
Why E-commerce Businesses Must Not Overlook Their Customers’ Returns Experience Digital businesses today spend a lot of time, money and human resources acquiring new customers and retaining them; but customer journeys have evolved to become a lot more than the pre-purchase and purchase phase — and brands realizing that will win in the era of […]
  1. Trends & External Forces
BENTONVILLE, Ark. — Walmart is hosting wellness days at about 4,700 of its stores on Saturday. The retailer said the free events will offer customers access to screenings, immunizations and health information. The goal is to help people get back on track with preventive health measures they may have missed over the past year, especially […]
  1. Channel: Grocery
CINCINNATI — Kroger Co. has promoted Rob Quast to head of investor relations. Rob Quast “Rob is a seasoned financial professional and respected leader within Kroger,” said Gary Millerchip, Kroger’s chief financial officer. “Rob’s experience will be invaluable as we continue to share our strategy for delivering strong and sustainable total shareholder returns with our investment […]
  1. Technology & Innovation
In order to maximize revenue opportunities online, many apparel and footwear brands are attempting to close the “fit gap.” This refers to the uncertainty many consumers feel shopping for fashion items as they try to determine which size is best for them. Depending on the brand, materials and how items are cut, they can either be true to size or require consumers to size […]
  1. Operations & Supply Chain
It’s no secret that technology has radically changed buying behaviors for nearly every consumer out there, making the migration to ecommerce critical for retailers that want to remain relevant and competitive in today’s economy. Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations […]
  1. Technology & Innovation
Mike Murphy Contributor Mike Murphy is the founder and CEO of Rosecliff Ventures, a New York City-based investment firm focused on venture capital and private equity opportunities. Consumer technology is an inherently risky investment sector: even the best idea can fall flat if the story of the product is not sold properly to the end […]
  1. Operations & Supply Chain
A lack of standardized sizes and open fitting rooms has led to record returns of clothing since the novel coronavirus pandemic hit the U.S. Retailers including Walmart are now moving into virtual fitting room technology in an effort to improve the customer experience and reduce the high cost of processing returns.
  1. Media & Marketing
Years ago when I and my team were first putting the GRIN platform together, a lot of brands were doing influencer marketing, but it wasn’t a fully standardized marketing technique. Today, it’s totally different. In just a few years, both brands and creators are like, “Wow, there is amazing potential here to make money and […]
  1. Acquisitions, Divestitures & Mergers
Retail Ecommerce Ventures (REV) will acquire UK-based luxury brand Ralph & Russo Limited as it continues building its portfolio. The firm has been rebuilding troubled traditional retailers as ecommerce brands through the acquisition of bankrupt chains including Pier 1, Modell’s, Dressbarn and Stein Mart. Ralph & Russo is known for its ready-to-wear items, leather goods, […]
  1. Corporate Strategy
UK FinTech Dozens has gone live with Flux in-app receipts. Customers that have activated Flux will receive an automatic digital receipt in their transaction feed every time they shop at a participating retailer. Dozens joins Barclays, Monzo and Starling Bank in offering this service. Plans are also afoot to bring targeted offers to customers via […]
  1. Channel: Ecommerce & Digital
Today we’re picking things back up with Tal Moore, and this time, we’re covering all things investments—the good, the bad, and the high-returning. In case you missed the last episode, Tal is a born entrepreneur and founder of Franklin’s Popcorn, Softy Wipes, and Guardline Security. He believes that the key to financial freedom is found […]
  1. Data & Insights
Why Do Packages Get Damaged in the First Place? The packages you dearly send to your customers can get damaged for various reasons such as  Mishandling at the sorting facility – sorting your fragile package under other heavier packages Wrong packaging – Haphazard packaging using cheap packing material for cutting costs Damaged in-transit – Bad […]
  1. Trends & External Forces
This article is part of Raydiant’s new Future of Workspace Series which features interviews with a wide range of professionals and thought leaders to learn more about the future of office space and how the workplace experience will evolve.  The following is an interview we recently had with  Jeremy Ellis, co-founder & chief innovator at […]
  1. Data & Insights
Until recently, low prices, fast shipping, and free returns have constantly been the three must-haves for an online business to make the cut in today’s market. With the focus now being shifted to the quality of delivery experiences.  However, a lot of businesses have been unwillingly making the same mistake of not giving the same […]
  1. Department: Food
Ampex Brands is buying Au Bon Pain from Panera Bread Co. with plans to expand the bakery chain. Panera had been seeking to shrink Au Bon Pain’s footprint and had converted some of its stores into those under its own banner. Ampex CEO Tabbassum Mumtaz said that there will be opportunities to grow Au Bon […]
  1. Corporate Purpose
ZigZag Global has announced it is partnering with Give Back Box to send clothes returns to charity instead of landfill. According to figures from waste organisation WRAP, around 9 million… The post ZigZag partners with Give Back Box to send clothes destined for landfill to charity appeared first on Latest Retail Technology News From Across […]
  1. Shopper & Customer
Symphony RetailAI is out with new research into the impact of omnichannel shopping habits, saying that “omnichannel grocery shoppers shop more frequently and spend up to 20% more compared to in-store-only shoppers.” In addition, the research shows that while “half of shoppers abandoned the channel after one online purchase, those who remained engaged became more […]
  1. Shopper & Customer
In the past 15 months, we’ve learned that sweatpants are not just for the gym, toilet paper can be a luxury item, and cats are what virtual courtrooms need. The surprises don’t stop there. A survey of nearly 12,000 consumers shows reality doesn’t always match expectations – including for retailers. Read on to see how […]
  1. Shopper & Customer
Measurement has long been a critical aspect of efficient marketing practices. That said, marketing technology hasn’t always been as rich in its capabilities as it is today. But as martech has improved over the years, engagement with media has grown increasingly more fragmented, elevating the challenges marketers have in proving the returns on their investments […]
  1. Trends & External Forces
The COVID-19 pandemic has accelerated the growth of ecommerce, with the U.S. Census Bureau reporting a 36.7% increase in online sales in Q3 2020 compared to the same time in 2019. This shift has naturally led to conversations among retailers, real estate developers and property landlords about where brick-and-mortar retail fits this “next normal” of […]

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  1. RetailWIt QuickWit
Here’s what was interesting in Retail today: Coca-Cola spurs 42% revenue growth (now $10.1B) after returning to pre-pandemic marketing spend (which doubled YOY). They invested in innovation, quality, and targeted allocation with their increased spend and beat earnings and revenue expectations in Q2. Target, Bed Bath and Beyond Open Doors To Third-Party Boutiques. The Store-within-a-store […]
  1. RetailWIt QuickWit
Here’s what the RetailWit crew is reading today: Salesforce projects retailers will pay extra for goods in the second half—to the tune of $223B (+62%) YOY. It’s expected to come from a staggering increase in logistics (+$163B), suppliers (+$12B), and wage expenses (+$48B). Uber partners with Albertsons to expand grocery delivery. It is their biggest […]