Merchandising Speak the CFO’s Language To Grow Digital Shelf Investments DSI “A lot of business cases, they depend on internal efficiency gains. But if you don’t measure this … then it will never lead to project success or success on the digital shelf … Have a measuring mindset.” — Ilse Goverts-van Kesteren, Lead Business Consultant, Wunderman Thompson When Wunderman Thompson asked […] Digital Shelf Institute March 18, 2024March 18, 2024 10 min read MerchandisingResults & InvestmentData & InsightsExecutivesConsumersPodcastsTargetMarketing: Social MediaPartnershipsReturnsKrogerPredictions and Forecasts 0 Saving Bookmark this article Bookmarked
Stores & Formats Dick’s to Open 16 Next-Gen ‘50K’ Stores, Expand House of Sport Format in 2024 Dick’s Sporting Goods posted strong results in fiscal 2023, which ended Feb. 3, 2024, with $13 billion in net sales, 5% higher than the previous year, and a 2.4% increase in comp store sales. For the coming fiscal year, the retailer is planning $800 million in CapEx expenditures to fund a major brick-and-mortar expansion that […] Retail TouchPoints March 16, 2024March 16, 2024 2 min read Predictions and ForecastsBrick and MortarStore LocationOmnichannelResults & InvestmentMarketing: Social MediaDept. ApparelTargetReturnsExecutivesStrategyDept. Sporting goodsDept. NonfoodOperations & Supply Chain 0 Saving Bookmark this article Bookmarked
Corporate Strategy Rough Week for Retail CEOs: Top Execs Out at Petco, Under Armour, Fossil It was a tough week to be at the top in retail with a number of companies announcing CEO switch-ups following disappointing performances, including Petco, Under Armour, Fossil Group and, as Retail TouchPoints previously reported, Allbirds. Former Best Buy COO to Lead Petco While CEO Search Gets Underway Ron Coughlin — who led Petco through […] Retail TouchPoints March 15, 2024March 15, 2024 4 min read ExecutivesPredictions and ForecastsResults & InvestmentMarketing: Loyalty & SubscriptionStrategyShoppersHealth & WellnessBest BuyDept. ApparelPartnershipsMarketing: Social MediaReturnsCustomer ExperienceInternationalOperations & Supply ChainHoliday & EventsLowesConsumersStart UpsTechnology & InnovationDeliveryBrick and MortarCOVID19EconomyAssociates 0 Saving Bookmark this article Bookmarked
Shopper & Customer Retail’s Great Balancing Act and Why Crowdsourcing is Key Consumers want convenience, personalization and value — it’s what pushed the U.S. retail market to a record $5.13 trillion in 2023. As inflation subsides, what shoppers want and how they spend will keep playing a big role in how the market evolves. Retailers need to keep pace with a more connected, savvy and discerning customer […] Dennis Moon March 14, 2024March 14, 2024 3 min read ShoppersConsumersDeliveryTechnology & InnovationOmnichannelOperations & Supply ChainConsultingData & InsightsMarketing: Direct & PersonalizationEconomyReturnsWhole FoodsCompetitionHoliday & EventsMarketing: Loyalty & SubscriptionCOVID19ExecutivesInclusivityBrick and MortarMarketing: In StorePricing & PromotionsResults & InvestmentESG and CSRAmazon 0 Saving Bookmark this article Bookmarked
Operations & Supply Chain Kevin Plank returns as Under Armour CEO, Mohamed El-Erian named board chair Under Armour announced CEO Stephanie Linnartz is stepping down from her role just over a year after she started. CNBC March 14, 2024March 14, 2024 < 1 min read ReturnsExecutives 0 Saving Bookmark this article Bookmarked
Technology & Innovation Shop Premium Outlets Debuts Retail Media Network Shop Premium Outlets (SPO) — the online marketplace from mall operator Simon Property Group and Rue Gilt Groupe — has launched a retail media network powered by Mirakl Ads, a new retail media offering from marketplace solution Mirakl (on which SPO is built). SPO features on-sale and outlet merchandise from more than 300 curated sellers […] Retail TouchPoints March 13, 2024March 13, 2024 2 min read Technology & InnovationAIMarketing: Retail MediaShoppersPartnershipsMarketing: Direct & PersonalizationBrick and MortarMarketing: Social MediaCustomer ExperienceDept. ApparelOmnichannelReturnsExecutivesOperations & Supply ChainPredictions and ForecastsSponsored 0 Saving Bookmark this article Bookmarked
Channel: Ecommerce & Digital Using In-Depth Retail Media Analytics To Refine DSP Performance DSI “A big trap that a lot of brands fall into is, they may have some growth goals … but they’re overly focused on bottom-of-funnel metrics like ROAS [return on investment]. And that is just going to kill any innovation that you might have.” — Kiri Masters, Head of Retail Marketplace Strategy, Acadia Measuring Amazon Deliver Service […] Digital Shelf Institute March 11, 2024March 11, 2024 9 min read AmazonData & InsightsMarketing: Retail MediaConsumersMerchandisingTechnology & InnovationShoppersStrategyResults & InvestmentMarketing: UGCCompetitionAcquisitionPredictions and ForecastsMarketing: Social MediaPodcastsReturnsCustomer ExperienceWalmartHealth & WellnessOperations & Supply ChainPartnerships 0 Saving Bookmark this article Bookmarked
Shopper & Customer Building Brand Advocates Through the Post-Click Experience Creating a positive customer experience lies at the heart of every brand’s purpose in the journey to nurturing and retaining customers. But how does the post-click experience factor into this important dynamic? In an ever-evolving and crowded marketplace — and with social commerce increasingly dictating how customers are introduced to brands and shop with them […] Kamran Iqbal March 11, 2024March 11, 2024 4 min read ShoppersData & InsightsReturnsESG and CSRCustomer ExperienceMarketing: Social MediaOperations & Supply ChainMarketing: Loyalty & SubscriptionConsumersStrategyOmnichannelBig DataTargetDeliveryDept. ApparelPredictions and Forecastssocial commerceStore LocationMarketing: In Store 0 Saving Bookmark this article Bookmarked
Trends & External Forces Kroger Reports Fourth Quarter and Full-Year 2023 Results, Announces Guidance for 2024 Comments from Chairman and CEO Rodney McMullen. "Kroger achieved strong 2023 results, in line with our long-term growth model and built upon three consecutive years of historic growth. Kroger March 7, 2024March 8, 2024 9 min read KrogerResults & InvestmentPredictions and ForecastsAssociatesDept. FuelShoppersDept. Fresh PreparedDept. DeliHealth & WellnessSustainabilityEconomyGovernmentConsumersOperations & Supply ChainStrategyDept. PharmacyMarketing: BrandDept. FreshReturnsMergersOwned Brands (Private Label)PartnershipsDept. GroceryDept. DairyDept. BeverageData & InsightsExecutivesMarketing: Direct & PersonalizationWeatherCustomer ExperienceCompetitionPress ReleaseUnileverDivestituresDept. PerimeterAlbertsons / SafewayDept. BakeryTargetRegional GroceryDept. Natural / OrganicDept. HBCBrick and MortarDeliveryTrends: ConsumerTechnology & InnovationMarketing: TradeMarketing: Loyalty & SubscriptionMarketing: In StoreESG and CSR 0 Saving Bookmark this article Bookmarked
Corporate Finance Kroger’s Q4 earnings beat expectations CINCINNATI—Kroger reported flat sales for the fourth quarter and fiscal year ended February 3, but profits beat expectations. The retailer reported a $736 million profit on sales of $37.1 billion for the three-month period. Kroger noted that identical sales (excluding fuel decreased 0.8% in the quarter, while underlying identical sales without fuel increased 0.1%. The […] MMR March 7, 2024March 7, 2024 3 min read Results & InvestmentKrogerAssociatesShoppersPredictions and ForecastsDept. FuelReturnsSustainabilityExecutivesConsumersCustomer ExperienceOwned Brands (Private Label)PartnershipsStrategyMarketing: TradeMarketing: Direct & PersonalizationDept. FreshOperations & Supply Chain 0 Saving Bookmark this article Bookmarked
Operations & Supply Chain Gap shares pop as company’s holiday earnings blow past estimates, Old Navy returns to growth Sales at Gap’s largest banner Old Navy have been down for more than a year but that trend reversed on Thursday when the retailer reported a 6% jump in revenue. CNBC March 7, 2024March 7, 2024 < 1 min read ReturnsResults & InvestmentHoliday & Events 0 Saving Bookmark this article Bookmarked
Operations & Supply Chain Gap shares pop as company’s holiday earnings blow past estimates, Old Navy returns to growth Sales at Gap’s largest banner Old Navy have been down for more than a year but that trend reversed on Thursday when the retailer reported a 6% jump in revenue. CNBC March 7, 2024March 7, 2024 < 1 min read ReturnsResults & InvestmentHoliday & Events 0 Saving Bookmark this article Bookmarked
Operations & Supply Chain Could Avatars Be the Solution To Reducing Returns? A recently introduced digital twin fit predictor tool for luxury consumers allows them to virtually try out items based on their actual appearance and measurements. This innovation has the potential to significantly reduce returns. RetailWire March 6, 2024March 6, 2024 < 1 min read ReturnsConsumersTechnology & Innovation 0 Saving Bookmark this article Bookmarked
Media & Marketing Target Adds Paid Option to Loyalty Program Target is adding a paid option to its loyalty program, offering free same-day delivery from the retailer’s Shipt subsidiary and its 100+ retail partners. The Target Circle 360 program’s annual $99 fee will be only $49 (for the first year) for customers who sign up from April 7, when the program kicks off, through May […] Retail TouchPoints March 5, 2024March 5, 2024 2 min read Marketing: Loyalty & SubscriptionTargetAmazonDeliveryWalmartShoppersPredictions and ForecastsReturnsMarketing: Social MediaCVSKrogerBrick and MortarDept. PharmacyExecutivesOperations & Supply ChainPartnershipsMarketing: Direct & Personalization 0 Saving Bookmark this article Bookmarked
Stores & Formats Big Box Stores Agree: Let’s Get Small The Washington Post writes that “two of the biggest names in big-box retail have boosted their bets on a growing trend for brick-and-mortar sales: smaller stores. “Best Buy and Macy’s this week announced plans to add small-format stores in a strategy that could help the companies cut costs while answering customers’ demand for convenience. They […] MorningNewsBeat March 4, 2024March 4, 2024 2 min read Brick and MortarBest BuyDept. NonfoodReturnsConsumersTargetStrategyShoppersPricing & PromotionsPredictions and ForecastsMarketing: Social MediaESG and CSR 0 Saving Bookmark this article Bookmarked
Shopper & Customer How AR Technology Helps Brands Enhance Customer Experiences and Increase Sales Augmented reality (AR) unlocks a variety of opportunities for the retail sector. It helps to elevate the in-store buying experience, bring online shopping to a completely new level, and enhance guests’ experiences at fashion shows. Let’s see how AR is used by well-known brands and what benefits it brings to consumers’ shopping journeys. How AR […] Kosta Popov March 4, 2024March 4, 2024 3 min read Technology & InnovationConsumersShoppersDept. ApparelMarketing: In StoreMarketing: Social MediaBrick and MortarDept. NonfoodPredictions and ForecastsSustainabilityCustomer ExperienceReturnsTech: AR and VRMetaverseExecutivesQ CommerceThick DataMarketing: PrintInternational - UKDeliveryTargetUnilever 0 Saving Bookmark this article Bookmarked
Operations & Supply Chain Return it or Keep it? Which Policy is Right for Your Business As the retail landscape continues to evolve, the significance of a well-structured return policy becomes increasingly evident. A recent report from the National Retail Federation showed the rate of returns increased 14.5 percent last year, a total of $743 billion in merchandise. Online retailers specifically experienced a notable uptick in returns in 2023, with an […] Liam Gerada February 29, 2024February 29, 2024 2 min read ReturnsShoppersData & InsightsOperations & Supply ChainCustomer ExperienceSustainabilityStrategyTechnology & InnovationDeliveryResults & InvestmentMarketing: Loyalty & SubscriptionMarketing: Social MediaExecutivesPredictions and ForecastsTrends: RetailMarketing: In StoreHoliday & EventsAssociates 0 Saving Bookmark this article Bookmarked
Data & Insights The Future of Retail: 3 Insights for 2024 For retailers, consumers are, and always have been, the beating heart of business success. In today’s world of ample choice for customers, this vitality is at an all-time high. Consumer buying power is higher than ever as is the importance of building loyalty and trust among them. Retailers know it’s crucial to anticipate customer needs […] Matthew Laukaitis February 29, 2024February 29, 2024 3 min read Technology & InnovationAIConsumersShoppersPredictions and ForecastsData & InsightsMarketing: Loyalty & SubscriptionOperations & Supply ChainMarketing: Direct & PersonalizationTrends: RetailInsight ProvidersEconomyCustomer ExperienceExecutivesReturnsDept. NonfoodMarketing: In StoreMarketing: TradePricing & PromotionsStrategySustainability 0 Saving Bookmark this article Bookmarked
Operations & Supply Chain Cadbury Big Win-Win promotion returns Mondelēz International is bringing back its Big Win-Win campaign again this year offering both retailers and their shoppers the chance to win cash prizes. The Cadbury Big Win-Win on-and off-pack promotion will run from the end of February to mid-June, inviting consumers to nominate their… This story continues at Cadbury Big Win-Win promotion returns Or […] Talking Retail February 29, 2024February 29, 2024 < 1 min read ReturnsMondelezInternationalConsumersShoppersPredictions and ForecastsDept. Bakery 0 Saving Bookmark this article Bookmarked
Data & Insights Redefining Retail: 3 AI Trends Leading the Way For some time now, many retailers have been exploring the use of artificial intelligence to enhance various aspects of their business, from inventory placement to merchandising assortments. However, the conversation gained renewed momentum in 2023 with the emergence of ChatGPT and generative AI. This increased interest in the potential of AI to transform retail operations […] Antony Wildey February 28, 2024February 28, 2024 3 min read Technology & InnovationAIOperations & Supply ChainShoppersData & InsightsConsumersDeliveryMerchandisingReturnsPredictions and ForecastsDept. NonfoodMarketing: UGCSustainabilityConsultingChatGPTDept. ApparelIndustry Conferences and EventsMarketing: In StoreMarketing: Loyalty & SubscriptionStrategyEconomy 0 Saving Bookmark this article Bookmarked
Technology & Innovation John Lewis Operations Director Naomi Simcock discusses making retail technology count, CX and AI “When I get customer interaction I want it to count. Technology can help with that.” So said Naomi Simcock, Operations Director at John Lewis, in a Q&A conference session with consultant, Andrew Busby, at Smart Retail Tech Expo on 27th February at ExCel in London. “I’ve got a huge supply chain and other fixed costs, […] Retail Technology Innovation Hub February 28, 2024February 28, 2024 3 min read Technology & InnovationAICustomer ExperienceInternational - UKMarketing: Social MediaTwitterOperations & Supply ChainShoppersData & InsightsPredictions and ForecastsTargetMarketing: Loyalty & SubscriptionDept. NonfoodPartnershipsMarketing: In StoreEconomyResults & InvestmentAssociatesConsumersReturnsLegal & CriminalConsultingOwned Brands (Private Label)Pricing & PromotionsMergers 0 Saving Bookmark this article Bookmarked
Technology & Innovation Top Changes in the Retail Market One of the most promising changes in the retail market has been the regrowth of consumer confidence. At the end of 2023, both financial well-being and future financial confidence hit the highest levels in two years. This has been facilitated by the easing rate of inflation and while, consumer attitudes are not back to where […] Mintel February 27, 2024March 4, 2024 3 min read Technology & InnovationAIConsumersReturnsInternational - UKDeliveryShoppersPredictions and ForecastsMarketing: Social MediaDept. HBCResults & InvestmentWeatherESG and CSRBrick and MortarMarketing: TradeTargetHoliday & EventsTrends: ConsumerTrends: FinanceBOPISTrends: TechMarketing: Loyalty & SubscriptionHealth & WellnessData & InsightsEconomyDept. ApparelAmazon 0 Saving Bookmark this article Bookmarked
Data & Insights Mastering the Post-Holiday Season Rush: Strategies for Retail Businesses to Excel The months after the holiday season can be chaotic due to a flurry of returns, accompanied with the pressure to meet new sales goals and start the year off strong. This year, retailers anticipate an approximate $25 billion in fraudulent return claims, representing approximately 16.5 percent of the total returns during this period. For retailers […] Christoph Börner February 26, 2024February 26, 2024 3 min read AITechnology & InnovationShoppersCustomer ExperienceHoliday & EventsMarketing: VoiceReturnsPredictions and ForecastsThick DataStore LocationOperations & Supply ChainOmnichannelData & InsightsDept. NonfoodMetaverseMarketing: Social MediaESG and CSR 0 Saving Bookmark this article Bookmarked
Data & Insights How to Overcome E-commerce Shipping & Delivery Challenges The shipping and delivery phase of an e-commerce order is filled with opportunities or ‘touchpoints’ that you can capitalize on to convert one-time shoppers into repeat customers and spread positive word of mouth to influence their close ones, all while hoping that you don’t encounter any challenge that can infuriate your customers and get your […] Latest Shipment February 23, 2024February 23, 2024 7 min read Data & InsightsDeliveryOperations & Supply ChainReturnsShoppersCustomer ExperienceInternationalHoliday & EventsPricing & PromotionsShopifyDept. Natural / OrganicBOPISPackagingMarketing: Social MediaMeta (Facebook)StrategyPredictions and ForecastsESG and CSRLegal & CriminalSustainabilityCOVID19Dept. NonfoodGovernmentAcquisition 0 Saving Bookmark this article Bookmarked
Channel: Mass Marc Lore Returns To Walmart With New Food Hall Concept Marc Lore, who ran Walmart’s US e-commerce business from 2016-2021 after he sold it his Jet e-commerce startup for $3.3 billion, has opened a new food hall inside the retailer’s Quakertown, Pennsylvania, store. Inc. reports that Lore’s new food startup, Wonder, dropped its high-tech delivery model last year, opting instead to open what it calls […] MorningNewsBeat February 23, 2024February 23, 2024 < 1 min read WalmartReturnsDept. GroceryStore LocationShoppersRestaurantsPartnershipsTechnology & InnovationPricing & PromotionsPredictions and ForecastsMarketing: In StoreDeliveryBrick and MortarAcquisition 0 Saving Bookmark this article Bookmarked
Operations & Supply Chain Demand Planning is Key for E-Commerce Success Demand planning uses available data and analytics into past market behavior in and around a business to predict the future. Without these insights, business owners could make inventory misreads, marketing mistakes, shipping blunders, and hiring miscues, all eating into profit margins. By assessing your current business performance and past order histories, you can anticipate the […] Eric Youngstrom February 22, 2024February 22, 2024 4 min read Operations & Supply ChainStrategyPredictions and ForecastsData & InsightsShoppersDeliveryTechnology & InnovationReturnsAIAssociatesCompetitionCustomer ExperienceUnileverExecutivesHoliday & EventsMarketing: In StoreSustainabilityDept. Nonfood 0 Saving Bookmark this article Bookmarked
Shopper & Customer Beyond Accelerates Overstock Resurrection Following ‘Fatal’ Branding Mistake Beyond, Inc., owner of online retail brands Bed Bath & Beyond (BB&B) and Overstock, will bring back a standalone Overstock.com site in approximately five weeks rather than the September 2024 target date announced earlier. Beyond rechristened its Overstock site with the Bed Bath & Beyond name in June 2023 after it acquired the bankrupt retailer’s […] Retail TouchPoints February 22, 2024February 22, 2024 2 min read ShoppersBed Bath & BeyondPredictions and ForecastsExecutivesMarketing: BrandTargetMarketing: Social MediaAcquisitionReturnsMerchandisingResults & InvestmentInsight ProvidersBig DataShopifyBankruptcy 0 Saving Bookmark this article Bookmarked
Operations & Supply Chain How SMBs Can Compete in an Era of Free Returns It’s the way of the world that giant corporations have the resources to crush their competition, especially when they attain a dominant position in the marketplace. The goliaths of Amazon.com and eBay did this to SMBs when they started offering FREE returns of online purchases. To be fair, the big companies probably didn’t foresee the […] Mikel Lindsaar February 19, 2024February 19, 2024 3 min read ReturnsShoppersConsumersLegal & CriminalTechnology & InnovationData & InsightsCompetitionResults & InvestmentAmazonExecutivesMarketing: BroadcastAssociatesMarketing: Direct & PersonalizationMarketing: Social MediaPartnershipsSustainabilityHealth & Wellness 0 Saving Bookmark this article Bookmarked
Technology & Innovation Aramark Collegiate Hospitality opens Amazon Just Walk Out tech powered store at Lesley University An Amazon Just Walk Out technology powered store has opened at Lesley University in the US. Lesley University is a private university in Cambridge, Massachusetts. Its students can now experience a frictionless shopping experience on campus, with the likes of snacks and drinks available to buy. In a LinkedIn post, Brisbane Vaillancourt, Regional Vice President […] Retail Technology Innovation Hub February 18, 2024February 18, 2024 2 min read Technology & InnovationData & InsightsAmazonAssociatesTech: CashierlessDept. GroceryBrick and MortarShoppersReturnsSustainabilityMarketing: Social MediaDept. BeverageStore LocationPartnershipsDept. FreshDept. OTCDept. PerimeterESG and CSRHealth & WellnessPhilanthropysocial commerceStrategyCoca Cola 0 Saving Bookmark this article Bookmarked
Operations & Supply Chain OffBeat: KC/In Conversation with “Gray Man” Author Mark Greaney Today, Mark Greaney – author of The Gray Man series of novels – returns to MNB for a conversation about his newest book, “The Chaos Agent.” I’m a big fan of Greaney’s work, and I found “The Chaos Agent” to be one of his best, a page turner that focuses on nefarious uses for AI […] MorningNewsBeat February 16, 2024February 16, 2024 < 1 min read Technology & InnovationPredictions and ForecastsAIMarketing: Social MediaAmazonReturnsPodcasts 0 Saving Bookmark this article Bookmarked
Channel: Grocery Acquisitions, Divestitures & Mergers Trends & External Forces Court sets late August start date for hearing on Kroger-Albertsons merger A federal judge in Oregon will decide during the proceeding whether to grant the FTC’s request to block the transaction. Written by Grocery Dive March 12, 2024March 14, 2024 Saving Bookmark this article Bookmarked
Media & Marketing Channel: Restaurants Department & Category Department: Consumer Durables Department: Food Department: Nonfood ESG Media & Marketing Data & Insights Shopper & Customer Technology & Innovation Trends & External Forces Merchandising Kids Like to Go Out to Eat ask Chuck E. Cheese Don’t want to cook, don’t want to do dishes, well according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® your kids don’t want you hear you complain about cooking dinner either. Chuck E. Cheese has a new program for that has a great chance to make the entire family happy according […] Written by Grocerant Guru March 11, 2024March 14, 2024 Saving Bookmark this article Bookmarked
Channel: Grocery Corporate Finance Publix reports 49% growth in net earnings in FY23 US supermarket chain Publix has reported net earnings of $4.3bn in FY23, marking a 49% increase from FY22’s $2.9bn. The post Publix reports 49% growth in net earnings in FY23 appeared first on Retail Insight Network. Written by Retail Insights Network March 8, 2024March 8, 2024 Saving Bookmark this article Bookmarked
Channel: Mass Corporate Finance Media & Marketing Agencies & Vendors Data & Insights Trends & External Forces Target Q4 2023 Earnings Recap Target reported Q4 and 2023 financial results at its annual investor day on March 5, 2024. Quarterly comp performance improved sequentially from Q2 to Q4, but 2023 ended with comps down -3.7%. Profitability outperformed expectations as the company realized $2B of operating income growth in 2023 and reported notable gross margin improvements. The stock was […] Written by The Harvest Group March 8, 2024March 8, 2024 Saving Bookmark this article Bookmarked
Trends & External Forces CPG: Food Channel: Ecommerce & Digital Channel: Grocery Channel: Mass Department & Category Department: Beverage Department: Food Department: HBC Acquisitions, Divestitures & Mergers Corporate Strategy Corporate Finance ESG Partnerships & Alt Profit Media & Marketing Data & Insights Shopper & Customer Technology & Innovation Trends & External Forces Retail Operations Associates & Employees Operations & Supply Chain Owned Brands (Private Label) Stores & Formats Kroger Reports Fourth Quarter and Full-Year 2023 Results, Announces Guidance for 2024 Comments from Chairman and CEO Rodney McMullen. "Kroger achieved strong 2023 results, in line with our long-term growth model and built upon three consecutive years of historic growth. Written by Kroger March 7, 2024March 8, 2024 Saving Bookmark this article Bookmarked