Returns

Articles on the new nemesis of ecom – returns.

  1. Channel: Ecommerce & Digital
BENTONVILLE, Ark. — Wal­mart is scaling up its InHome delivery service, with plans to make it available to 30 million households (up from 6 million now) by the end of the year. To that end, the company said that it plans to hire more than 3,000 associate delivery drivers this year and will build out […]
  1. Shopper & Customer
Customer service tickets tend to fall into the same few buckets — returns, refunds or quality control questions. Not only are these repetitive, but it leaves little time for customer engagement on more complex requests, like relaying information on products or helping a customer find the best product for them. Maja Schaefer and Matt Ciolek, […]
  1. Data & Insights
The Current State of Delivery Experiences Did you know that 1-in-3 customers abandon a brand after just one incident involving poor delivery experiences? Therefore, it is important to deliver delight with every shipment and exceed your customers’ expectations.  However, if you’re like any other e-commerce business, you’re unwillingly neglecting what comes after the customer hits […]
  1. Shopper & Customer
A great email can turn ho-hum offers into lead generation blockbusters. A poor signup experience can doom an otherwise brilliant promotion. Strategic investment in digital experience can deliver outsized marketing returns. And your brand’s return on experience (ROX) is a necessary data indicator that tracks brand growth, customer engagement, and profitability. Whether you’re a marketing […]
  1. Acquisitions, Divestitures & Mergers
Checkout technology company Bolt continues to make quick work of attracting new capital. The company announced Friday $355 million in Series E financing to give Bolt an $11 billion valuation, according to sources close to the company. Bolt’s one-click checkout product aims to give businesses the same technology Amazon has been known for since 1997, […]
  1. Operations & Supply Chain
Product returns remain a headache for many e-commerce companies. Some have gotten creative in how they approach it — for example, Amazon formed relationships with Kohl’s and Stein Mart for in-person returns, while PayPal acquired returns provider Happy Returns. Seel’s return option example. Image Credits: Seel Aiming to give merchants more control over this, Seel, […]
  1. Operations & Supply Chain
Pladis is bringing back its McVitie’s Jaffa Cakes Lemon & Lime. The variant joins existing Pineapple, Cherry and Passion Fruit flavours, available in 122g boxes priced at £1.20. David Titman, marketing director for McVitie’s at Pladis, said: “With over one billion McVitie’s Jaffa Cakes munched each year, it’s no secret that they are a firm […]
  1. Operations & Supply Chain
Few things keep retailers up at night as much as merchandise returns. The average retailer incurs $106 million in returns for every $1 billion in sales, according to one report. During 2021’s Cyber Week alone, global online spend reached $275 billion. That’s an estimated $29 billion expected in returns from just one week. Brands employ […]
  1. Operations & Supply Chain
With the holidays behind us, consumers are busy returning all those unwanted gifts. But holiday and online returns, like most things these days, aren’t what they used to be. Soaring e-commerce sales combined with continued supply chain issues are complicating online returns for retailers and consumers alike. While online retailers enjoyed robust sales over the […]
  1. Operations & Supply Chain
The huge growth in ecommerce over the pandemic has led to a massive increase in the number of just-keep-it refunds that could cost retailers up to $4.4 billion. The practise… The post Just-keep-it refunds to cost companies $4.4 billion during record-high holiday returns appeared first on Latest Retail Technology News From Across The Globe – […]
  1. Operations & Supply Chain
Retail job openings reached a staggering 1.3 million in August — the same month employees voluntarily left their jobs at record rates (4.3 million). As the 2021 holiday season approached, retailers scrambled to fill hundreds of thousands of vacant roles by offering higher wages and signing bonuses. However, while they made it through the holiday […]
  1. Corporate Purpose
Companies often have inspiring purpose statements, such as “to bring health through food to as many people as possible” (Danone), “to connect everybody to live a better today and build a better tomorrow” (Vodafone) and “to make a difference in the lives of people globally through our innovative medicines, vaccines, and animal health products” (Merck). […]
  1. Shopper & Customer
By now, every marketer knows that third-party cookies will soon go away. While the fact may have left some marketers feeling lost as to how to target and engage consumers moving forward, third-party cookies were more of a crutch than a catalyst when it came to developing impactful campaigns and sustaining long-term business growth. Marketers […]
  1. Data & Insights
Introduction to the Rate Increase by FedEx and UPS Year on year, major shipping carriers such as FedEx and UPS increase the rates for their services, raking up your shopping bills.  There have been similar hikes across both carriers on multiple services for the fifth year in a row. FedEx has announced its General Rate […]
  1. Channel: Mass
BENTONVILLE, Ark., Jan. 5, 2022 — It’s a new year and Walmart is resolving to bring the convenience of InHome delivery to even more customers in 2022. Today, the retailer is announcing plans to scale the service, going from InHome being available to 6 million households to making it accessible to 30 million U.S. households […]
  1. Operations & Supply Chain
LAS VEGAS, Jan. 5, 2022 /PRNewswire/ — CES® 2022 returns ‘home’ to Las Vegas today kicking off the world’s most influential tech event with innovation that will improve world health and safety and change lives around the globe. With more than 2300 exhibiting companies, including 800…
  1. Channel: Mass
CNBC reports that Walmart announced this morning that its InHome delivery service – which “allows Walmart employees wearing cameras to enter a customer’s home to deliver groceries and other purchases or to pick up returns, even when the customer is not there” – is expanding its availability “from 6 million to 30 million households, including in cities […]
  1. Channel: Ecommerce & Digital
BENTONVILLE, Ark. — Walmart is scaling up its InHome delivery service, with plans to make it available to 30 million households (up from 6 million today) by the end of the year. To that end, the company said Wednesday that it plans to hire more than 3,000 associate delivery drivers this year and will build […]
  1. Operations & Supply Chain
This article looks at six of the most common return triggers, as well as how to avoid them in the first place and boost retail efficiency It doesn’t matter whether you’re a brick-and-mortar seller, an ecommerce merchant, or somewhere in between. For most retailers, returns are an unavoidable part of doing business. Consumers returned an […]
  1. Data & Insights
Happy New Year from the Doorcounts team! We hope you all start the new year off on the right foot and have a fantastic year. 2021 was filled with new trends, shopping habits, and new ways for consumers to pay for their goods. From overhyped and overlooked trends of 2021, this week we look forward […]
  1. Data & Insights
Despite predictions from analysts, holiday sales rose 8.5% from November 1st to December 24th, with a majority of sales coming from physical stores. Of the online sales, nearly 20-30% are expected to be returned before the end of the year. This week we dive into how to make returns profitable and turn returns into returning […]
  1. Technology & Innovation
October brought major retail tech announcements from Tesco/Gorillas, Asos, Kroger/Ocado Group, Asda, Amazon, Aldi Nord, and Instacart. Good month for… Rapid grocery delivery venture, Gorillas, raised close to $1 billion in a Series C funding round.  This was led by Delivery Hero, and included further investments by existing investors Coatue Management, DST Global, Tencent, Atlantic […]
  1. Channel: Grocery
CINCINNATI — Kroger Co.’s board of directors on Thursday authorized a new $1 billion share repurchase program, replacing the current authorization, which had approximately $157 million remaining as of December 29. “We are customer obsessed and focused on leading with fresh and accelerating with digital, which is building momentum in our business and will drive […]
  1. Operations & Supply Chain
Recent supply chain difficulties and worker shortages are not making it easier on retailers trying to figure out how to justify free returns. According to Optoro, it costs retailers an average of $33 when a customer returns a $50 item, up 59 percent from last year. In some cases, operators like Amazon are telling customers […]
  1. Trends & External Forces
After speaking to over 200 brand leaders, on industry insider offers his view on what will be the trends to watch for the year ahead. Editor’s note: This article is a re-run as part of our countdown of top stories from the past year. Marketers largely started last year from a place of strength with […]
  1. Operations & Supply Chain
Retailers are getting unused, returned items back into their systems quickly, trying to offset supply chain issues and reduce the costs of product returns.  Automation and improved software are helping retailers such as Walmart and American Eagle Outfitters get product back into the sales pipeline faster.      

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  1. RetailWit QuickWit
Microsoft to acquire Activision Blizzard Microsoft has reached a deal to acquire Activision Blizzard for $68.7 billion in cash. The acquisition will make Microsoft the third-largest video gaming company. “We’re investing deeply in world-class content, community and the cloud to usher in a new era of gaming that puts players and creators first and makes […]
  1. Media & Marketing
  2. Channel: Restaurants
  3. CPG: Beverage
  4. Media & Marketing
  5. Agencies & Vendors
  6. Data & Insights
  7. International
Dried pasta should be so easy to cook and yet, somehow, that delicious al dente texture Italian restaurants so effortlessly perfect often seems to elude even the biggest pasta fans. Leave the pan boiling for 30 seconds too long or too little, and it seems you either end up with overcooked mush or a bowl […]

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