Returns

Articles on the new nemesis of ecom – returns.

  1. Operations & Supply Chain
Next week sees the 10th annual staging of Small Business Saturday, a campaign designed to celebrate independent retailers. Backed by American Express, the campaign is encouraging small retailers to make the most of the spotlight as they enter the peak trading period in the run-up to Christmas. Small businesses taking part in the campaign celebrate […]
  1. Data & Insights
With more consumers taking control and opting out of advertising they don’t want to see, brands need to know how to make sure their marketing strategy hits the mark, with the perfect mix of reach and relevance. Despite it being easier for brands to pre-test ideas before launching a full-blown ad campaign, this only tells […]
  1. Technology & Innovation
On November 18th, RETHINK Retail hosted their November Small Groups Mixer, a monthly virtual event catered to all of 2022’s Top Retail Influencers (TRI). This month attendees discussed a range of topics including Immersive Commerce, Technology Innovation in Retail Leadership, Restaurant Transformation, and Automation, and Takeaways from Walmart and Target’s Q3 Earnings Report. Here, we’ll […]
  1. Data & Insights
Delivery issues are inevitable and particularly more frequent during the holiday season. But we can’t blame the shipping carriers for it. This is because the huge incoming volume of shipments really puts a strain on their capacity to deliver orders properly.  However, that doesn’t mean we let them get away with delivery issues because an […]
  1. Shopper & Customer
The global retail industry has grown accustomed to disruption in recent years. Over the past decade, it has witnessed seismic structural shifts as the sector transformed for the digital era. Fast forward to 2022 and the pandemic in particular upended and reinvented shopping habits, thrusting billions of consumers into a more digital world, creating an […]
  1. Channel: Mass
Target is adding Starbucks options to its Drive Up curbside service at 240 stores in California, Delaware, Minnesota, New Jersey, New York, Pennsylvania, Texas, Washington and West Virginia. Shoppers can place orders and have their food and beverages delivered to them alongside their other items.  Starbucks orders can be placed after the Target customer receives […]
  1. Data & Insights
Regardless of where consumer habits bring people to shop, whether that be online or in-store, consumers are demanding consistently great retail experiences. This week we discuss evolving consumer habits and why conscious purchases are on the rise. THIS WEEK’S HIGHLIGHTS Impulse buys reach new heights: Why consumers are spending more on impulse purchases. Evolving consumer […]
  1. Data & Insights
Not getting enough conversions despite getting more visitors? It’s time to include quality video content in your e-commerce website and marketing process. Also, videos can help you attract more potential customers and build your brand apart from encouraging them to shop.  Ready to get started? Here are ways you can use videos in your existing […]
  1. Media & Marketing
Just like that, the holiday season is upon us. For brands everywhere, it’s time to promote your gifting offering. This season will pose new challenges with rising media costs, shifting consumer sentiment, and declining digital measurement capabilities post Apple ATT. However, this year also presents new opportunities with consumers looking to celebrate a true post-pandemic […]
  1. Shopper & Customer
Wholesale is a hugely competitive space, with thousands of new and long-established brands constantly vying for partnership and prime placement with top national retailers such as Walmart, CVS and Target. I’m proud to say that the company I founded in 2014, pH-D Feminine Health, now offers products at all these retailers (and many more). However, […]
  1. Trends & External Forces
Black Friday is famed as the inaugural event for the holiday shopping season with retailers already beginning to squeeze an average of 20 percent to 40 percent of sales into the last two months of the year. Even during the COVID-19 pandemic when many chose to forgo their typical holiday traditions, the retail industry still […]
  1. Corporate Finance
Building a business up takes so much more than just capital. It requires you to put in effort, time, and hard work. There are eight important considerations.
  1. Data & Insights
As we start November, it’s time we see what it takes to become a top-performing store.   Despite this October having less foot traffic than last year, both the furniture and mattress industry saw significant increases in their average ticket in October 2022.   This week we take a look at the top 20% of […]
  1. Shopper & Customer
As the ‘golden quarter’ once again rolls around – the third since the pandemic began – retailers have learnt from experience to expect a direct challenge to business.  In 2020, lockdown-fuelled online shopping surges led to mass stockouts; 2021 brought global supply chain issues and delays; and this year, among skyrocketing inflation and the cost-of-living […]
  1. Operations & Supply Chain
Returns without technology solutions currently lose 66 percent of product value. Between wages, transportation, merchandise value loss and disposition loss, this totals about $65.50 per item on the average e-commerce order. Due to record fuel prices and supply chain disruptions, some major retailers are even considering letting customers keep their returns and refunding them regardless […]
  1. Operations & Supply Chain
Brands and retailers have never seen anything like this — rapidly changing consumer preferences, ongoing supply chain disruptions, an influx of inventory for some, all under the cloud of a looming recession. Anticipating consumer behavior in this market is challenging. And being able to get what you need when you need it is complex, which […]
  1. Corporate Strategy
Levi Strauss & Co. (LS&Co.) CEO Chip Bergh said that pressure from activist investors encouraged Kohl’s CEO Michelle Gass to take on her upcoming role as President and eventual CEO of LS&Co., according to CNBC. Firms have been pressuring Kohl’s to take measures that include spinning off its ecommerce business or selling itself, and while […]
  1. Holiday & Events
ZAANDAM, the Netherlands — Ahold Delhaize’s net sales increased 9.1% at constant exchange rates to €22.4 billion ($22.42 billion). At actual exchange rates, net sales grew 20.8%, the company said on Wednesday. Comparable store sales (including gasoline) grew faster in the third quarter than they had in the second, growing 8.2% in the U.S. and […]
  1. Retail Operations
Nordstrom has long been recognized in the retail industry as an innovator and trailblazer, bringing new ideas and formats to market in an effort to best meet the needs of its customers. That reputation now extends to omnichannel services and experiences. The upscale department store chain earned the No. 1 spot in Total Retail’s sixth […]
  1. Trends & External Forces
Spring Fair, the UK’s leading marketplace for wholesale Home, Gift and Fashion returns to the NEC  Birmingham NEC from 5th – 8th February 2023 hosting an even more dynamic and inspirational offering. As the largest and most accessible “shop for shops”, Spring Fair is the UK’s trusted platform  for discovery and innovation, putting the most sought-after […]
  1. Operations & Supply Chain
Overstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required.   The partnership will give both Overstock and UPS the “opportunity to better understand customer preferences” and “serve up options that align with their day-to-day lives,” said Overstock.com […]
  1. Operations & Supply Chain
Returns are, of course, a growing issue for the ecommerce industry. As the size of the industry grows, so too does the number of returns. But the consumer attitude to returning goods has shifted too. Shoppers unquestionably expect to return unwanted items for whatever reason. Not only that, but the whole returns experience is expected […]
  1. Media & Marketing
Hey, all — welcome back to Week in Review, the newsletter where we sum up the most read TechCrunch stories from the past week. And oof, what a week it was. Want this newsletter in your inbox every Saturday? Sign up here. Signed up? Let’s just dive right in. most read Mass layoffs at Twitter: […]
  1. Holiday & Events
Younger shoppers are no longer afraid of secondhand gifting —67% of millennials said they would be likely to give a pre-owned item as a gift, according to data from Trove. An even higher number, 74% of millennials said they would like to receive a pre-owned gift — just one sign that the potential for resale […]
  1. Retail Operations
The sixth annual Top 100 Omnichannel Retailers report was released late last month by Total Retail. The report features a ranking of 100 leading retailers and brands based on the omnichannel capabilities across their organizations (e.g., supply chain, pricing, loyalty, payments), and the execution of those programs. It identifies the companies doing the best job […]
  1. Technology & Innovation
Over the past couple decades, e-commerce has been crowned the biggest development in retailing and is considered the latest transformative milestone. What most retailers don’t know is there are two more enhancements on the rise: augmented reality (AR) and virtual reality (VR). These two are expected to take over the retail chain and enhance the […]
  1. Media & Marketing
Marketers and market driven organizations have long had a strong appreciation for the value of brands. Jim Mullin, Scottish businessman and CEO of Reach, PLC, expressed this value well: “Of all the things that your company owns, brands are far and away the most important and the toughest. Founders die. Factories burn down. Machinery wears […]

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  1. Shopper & Customer
  2. Department: Consumer Durables
  3. Department: Nonfood
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  6. ESG
  7. Partnerships & Alt Profit
  8. Media & Marketing
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By John Spiropoulos Media is filled with evolutionary step-change transitions which permanently alter the marketplace. Each evolutionary event, seen in terms of advertiser outlays – the media mix – is driven by incremental change during economic uncertainty. This is particularly true – and trackable – in modern times. Some of these events were covered in […]
  1. Media & Marketing
  2. Department: Consumer Durables
  3. Department: HBC
  4. Department: Nonfood
  5. Corporate Finance
  6. Partnerships & Alt Profit
  7. Media & Marketing
  8. Agencies & Vendors
  9. Data & Insights
  10. Technology & Innovation
  11. Holiday & Events
SMI Core data captures the actual spend data from the SMI Pool partners of major holding companies and large independent agencies, representing up to 95% of all US national brand ad spending, to provide a complete monthly view of the SMI Pool market size, investment share and category performance. Core Data delivers detailed ad intelligence across all media […]
  1. Trends & External Forces
  2. Channel: Grocery
  3. Department: HBC
  4. ESG
  5. Media & Marketing
  6. Trends & External Forces
  7. Associates & Employees
  8. Merchandising
CINCINNATI — The Kroger Health Center for Advanced Community Care, a joint project of Kroger Health and the University of Cincinnati James L. Winkle College of Pharmacy, recently celebrated its one-year anniversary. The Center employs pharmacists, technicians, nurse practitioners, and dietitians to provide an interprofessional model of care. It also provides practical experiences for students […]
  1. Channel: Dollar/Value
  2. Corporate Strategy
  3. Corporate Finance
  4. Corporate Purpose
  5. ESG
  6. Media & Marketing
  7. Shopper & Customer
  8. Associates & Employees
  9. Merchandising
  10. Operations & Supply Chain
  11. Stores & Formats
CHESAPEAKE, Va.— Dollar Tree executives said the retailer’s new pricing strategy lifted operating income nearly 23% to $381 million in the third quarter ended October 29. Top-line sales rose 8.1% to $6.94 billion. Comparable-store sales at its Dollar Tree stores increased 8.6% from a year earlier, while comps at its Family Dollar stores were up […]

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