Returns

Articles on the new nemesis of ecom – returns.

  1. Technology & Innovation
Get to know RETHINK Retail’s Top Retail Influencers through the “Meet the TRI” Q&A series! Dive in to learn about a member of the thought leader community and follow their work and insights across our content and their social channels. Hi, I’m Andrew Neelon, Founder & CEO, 1REC. Connect with me on LinkedIn! “Tell us […]
  1. Retailer Media
What do Mall of America, Kroger, Sam’s Club, Walmart, CVS, and Best Buy have in common? They’ve all added the fastest-growing ad-supported retail media channel to their marketing toolkit. Retail media networks (RMNs) — retailer-owned digital platforms that sell ad space — are expected to double over the next four years. How fast is the RMN […]
  1. Media & Marketing
GOODLETTSVILLE, Tenn. — Dollar General Corp. reported strong sales for the fourth quarter and fiscal year (53 weeks) ended February 3, although store traffic was down and sales came in below expectations. Fourth quarter net sales increased 17.9%, and fiscal year net sales increased 10.6%. Same-store sales in the fourth quarter increased 5.7%, falling short […]
  1. Technology & Innovation
In collaboration with Baringa, Retail Technology Show 2023 has announced its 2023 Start-Up Safari Stars, a selection of firms whose “groundbreaking and disruptive solutions are set to transform the retail industry”. Retail Technology Show 2023 will take place on 26th and 27th April at London’s Olympia. Visitors to the show will be able to check […]
  1. Operations & Supply Chain
This installment includes updates on drop shipping, returns management, one-click insurance, upsell and cross-sell solutions, customer video chats, payment tools, and more. The post Ecommerce Product Releases: March 15, 2023 appeared first on Practical Ecommerce.
  1. Data & Insights
Advertising these days is like taking precious marketing dollars into a casino and playing them at tables where the rules are forever changing. Yet ad performance will be measured against historical expectations that are becoming harder to attain. In 2023, advertisers will need to keep most of their budget invested in proven and dependable winners, […]
  1. Shopper & Customer
The pandemic years were boom times for numerous sectors of the economy, including home and bedding, furniture, and home workout brands. In a short period of time, Americans spent $118 billion spiffing up their homes (some categories of home goods, such dishwashers, spiked 4000 percent). Home sales also spiked as people sought more space. But […]
  1. Data & Insights
How many times have you sent out a customer’s package and stayed eager to know their feedback, only to learn from them that it was damaged or didn’t make it to them at all?  Truly a haunting experience, given that all your efforts to convert the customer have now taken heavy ‘damage’, thanks to no […]
  1. Acquisitions, Divestitures & Mergers
This week on Prof G Markets, Scott gives the inside scoop on his early investment in NJOY, which will reap 30x in returns after Altria’s acquisition of the vape company goes through. He also shares his thoughts on whether or not the JetBlue/Spirit Merger should be blocked, and takes a look at WeightWatchers’ move into […]
  1. Operations & Supply Chain
E-commerce and brick-and-mortar retailers are caught in a vortex of clamor about inflation, a potential economic downturn, and what some expect to be a shopping slowdown. At the same time, research shows there’s reason to be hopeful. Even if shoppers pump the brakes on spending, retail sales are still likely to increase some 4 percent […]
  1. Shopper & Customer
The digital surge during COVID-19 accelerated the introduction of direct-to-consumer CPG brands selling online, but three interlocking trends could hobble their continued growth. One is simple competition: more brands and more products competing for consumer wallet and mind share. The second is inflation, which is causing consumers to adjust their purchasing patterns. In the U.S. […]
  1. Operations & Supply Chain
As the demand for online goods continues to rise and supply chains are pushed to their limits, the importance of having an efficient and profitable warehouse operation also increases. Without intelligent fulfillment technology, warehouses will find it increasingly difficult to keep up with order demand while maintaining customer satisfaction. In short, a warehouse dependent on […]
  1. Shopper & Customer
Relevance has historically underpinned much of e-commerce search and product discovery strategy. The saying goes, “Reach the right people in the right place at the right time,” and relevance is typically believed to be at the foundation of that objective, guiding retailers and brands as they aim to surface the right product in the right […]
  1. Shopper & Customer
Today’s retail environment is challenging — whether it is price pressure from discounters, market disruption from online players, increased price transparency for shoppers or changing macroeconomics. To top that off, differentiation approaches in retail that have been around for ages, such as unique inventory or strategic pricing and promotions, can now be easily imitated. That […]
  1. Channel: Mass
While the 2022 holiday season was an overall success, the specter of a potential recession was clearly looming over the retail industry in the final months of the year. That pressure can be felt in the Q4 2022 results and fiscal 2023 outlooks released by a multitude of retailers this week. Walmart has already warned […]
  1. Shopper & Customer
Today’s retail environment is challenging — whether it is price pressure from discounters, market disruption from online players, increased price transparency for shoppers or changing macroeconomics. To top that off, differentiation approaches in retail that have been around for ages, such as unique inventory or strategic pricing and promotions, can now be easily imitated. That […]
  1. Data & Insights
Did you know that over 50 million parcels are shipped in the U.S. each day?  But not all of these parcels successfully make their way to their destination. Studies show that 1-in-5 parcels are lost, damaged, or stolen in transit. Large businesses that ship out thousands of parcels can both afford the costs of these […]
  1. Technology & Innovation
Low-and-no contact retail exploded in response to the demands of COVID-19, yet these service delivery methods remain popular. Near-store, curbside solutions leverage modern, fast data networks to help to minimize that contact. When Steve Jobs first announced the iPhone in 2007, few could have  anticipated just how much smartphones and their adoption would transform what […]
  1. Channel: Grocery
CINCINNATI — The Kroger Co. today reported sales growth for its fourth quarter and fiscal year ended January 28. For the fourth quarter, net sales increased 5.9% to $34.82 billion. Comparable-store sales (excluding fuel) increased 6.2% from a year ago. Fourth-quarter sales of its Our Brands merchandise increased 10.1%. Kroger in the quarter celebrated the […]
  1. Data & Insights
It happens every year. In November and December, consumers who are overjoyed with the holidays spend more than they had planned. In fact, on Black Friday 2022, consumers spent a record $9.12 billion online. This excitement continues into January, as gift cards get spent and returns are made. Then, reality strikes as the post-holiday spending slump […]
  1. Shopper & Customer
For online retailers, the last mile is a critical element to the customer’s overall brand experience, covering the entire spectrum from website browsing to purchasing a product and, finally, to receiving a delivery. While the last mile is critically important to the customer’s brand experience, it contributes an estimated 53 percent to the total shipping […]
  1. Shopper & Customer
For the e-commerce world, Q1 is a time when a lot of things bought as new go back on the shelves. Just as the last half of every year is full of frenzied retailers preparing for and navigating the holiday shopping season, the beginning of a new year almost always marks a decrease in sales […]
  1. Shopper & Customer
When Ebay debuted in 1995, it and Amazon were pretty much the only game in town. Fast forward 28 years and Amazon and Ebay are still the two largest marketplaces in the U.S. — albeit in a vastly more crowded landscape. Not only have a slew of new marketplaces launched, but big-name retailers like Walmart, […]
  1. Channel: Grocery
Company Release – 3/2/2023 Fourth Quarter Highlights Fiscal 2022 Highlights CINCINNATI, March 2, 2023 /PRNewswire/ — The Kroger Co. (NYSE: KR) today reported its fourth quarter and fiscal year 2022 results, provided 2023 guidance and updated investors on how Leading with Fresh and Accelerating with Digital continues to position Kroger for long-term sustainable growth. Comments from Chairman and CEO Rodney […]
  1. Shopper & Customer
The past few years have thrust digital shopping into the spotlight and it’s a trend that’s here to stay. The 2022 holiday season was no different, as shoppers continued to purchase online goods and gift cards for their loved ones, providing valuable insights on the emerging ways consumers are approaching gifting across channels. Retailers looking […]
  1. Media & Marketing
Every required element of a business is a cost of doing business, and thus subject to cost pressures. Organizationally, finance may not be in charge, but finance gets a big say. As purpose has become mainstream, it has also become a cost of doing business—to conform to the specs of partners and suppliers and to […]

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Editor’s Choice

  1. Technology & Innovation
  2. Corporate Strategy
  3. Corporate Finance
  4. Partnerships & Alt Profit
  5. Media & Marketing
  6. Agencies & Vendors
  7. Data & Insights
  8. International
  9. Shopper & Customer
  10. Technology & Innovation
AI powered shopping platform aisle 3 has completed the sale of its Google Comparison Shopping Site (CSS) service to Product Hero. Financial terms of the deal were not disclosed, other than it being all cash. The sale consolidates market share for CSS service provider Product Hero, which works with the likes of Rituals and Ikea. […]
  1. Partnerships & Alt Profit
  2. Partnerships & Alt Profit
  3. Shopper & Customer
  4. Technology & Innovation
Get ready because the empty truck cabs in motion are coming. Gatik, which is involved in autonomous middle-mile logistics, has announced a multi-year commercial collaboration to transport customer orders within Kroger’s Dallas distribution network. The operations will launch in a few weeks. Under the collaboration, Gatik’s medium-duty autonomous box trucks will transport fresh, customer-favorite products from […]
  1. CPG: Food
  2. Channel: Grocery
  3. Department & Category
  4. Department: Beverage
  5. Department: Food
  6. Corporate Strategy
  7. Shopper & Customer
  8. Technology & Innovation
  9. Trends & External Forces
  10. Merchandising
  11. Owned Brands (Private Label)
Albertsons yesterday unveiled what it said was “the redesign of its Open Nature brand as the company strives to become the brand of choice for those health-conscious shoppers seeking a more balanced lifestyle. Open Nature, which is part of Albertsons Cos. Own Brands portfolio, provides shoppers with tasty foods made with thoughtfully chosen ingredients that […]
  1. Stores & Formats
  2. Corporate Finance
  3. Trends & External Forces
  4. Associates & Employees
  5. Stores & Formats
Dive Brief: Dollar General posted net sales of $10.2 billion during the fourth quarter of 2022, a figure that was up 17.9% compared with the same period in 2021, the discount retail chain reported Thursday. Comparable-store sales rose 5.7% year-over-year in Q4, while operating profit was up 17.1%. CEO Jeff Owen said Dollar General intends to invest about […]

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