Omnichannel

Articles about omnichannel in retail

  1. Technology & Innovation

Baltazar Hasselsteen Ozone discusses data and AI transformation push as she she heads out of Pandora

Baltazar Hasselsteen Ozone has announced her departure from Pandora where she spent just over seven years, holding a number of roles during that time, most recently VP AI & Innovation. In a LinkedIn post, she said: “Proud of what we built. Excited about what’s next. Seven years ago, we kicked off the data and AI […]
2 min read
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  1. Media & Marketing

Winning in Social Commerce with Gildan’s Jason O’Toole & Katie Tripodi

The CPG Guys are joined in this episode by Jason O’Toole, Head of Connected Commerce & Media, and Katie Tripodi, Director of US Digital Merchandising and eCommerce Expansion at Gildan, a leading manufacturer of everyday basic apparel. The Company’s product offering includes activewear, underwear, socks, and intimates sold to a broad range of customers, including […]
2 min read
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  1. Technology & Innovation

Frasers Group’s fashion and lifestyle brand Frasers launches AI powered online shopping assistant

Frasers Group has launched Ask Frasers, an AI online shopping assistant across the Frasers website, a fashion and lifestyle brand formerly known as House of Fraser. Since implementing the tool, it says that conversion rates have increased by up to 25% compared to traditional search experiences. Powered by Algolia’s agentic technology, it calls on external […]
2 min read
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  1. Technology & Innovation

JD.com’s Joybuy online marketplace taps Competera pricing platform for European push

Competera is working with Joybuy, JD.com’s online retail business, to manage its footprint across Europe. The partnership moves Joybuy away from manual market monitoring by implementing a centralised system that tracks competitive shifts in real-time. Teams at Joybuy now receive processed market insights every morning. This schedule allows category managers to identify price gaps and adjust their […]
2 min read
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  1. Channel: Dollar/Value

Lidl GB stumps up £600m to strengthen store network with 50+ locations planned

Lidl GB has announced that it will be opening more than 50 new stores in the next 12 months as part of a £600 million investment in its British infrastructure. Upcoming store openings include key sites such as Abbots Langley near Watford, Warrington in Cheshire, and Thornbury in Gloucestershire which are all set to open […]
2 min read
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  1. Technology & Innovation

Just Eat and Starship Technologies tie up brings food delivery robots to streets of Barnsley

Starship Technologies has partnered with Just Eat to roll-out a pilot scheme involving self-driving delivery robots in North East Barnsley. The launch will initially see a small number of the orange, talking robots serving thousands of residents, delivering food from restaurants to customers’ doors within minutes. The service starts today in Carlton, Athersley, Monk Bretton […]
2 min read
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  1. Technology & Innovation

Asda taps Deliverect retail technology to support UK grocery giant’s on-demand delivery push

Deliverect has announced a partnership with Asda involving the UK grocery retailer’s on-demand operations across Asda Express and the wider store estate. In a LinkedIn post, Joe Heather, Regional General Manager – Northern Europe at Deliverect, said: “Asda continues to lead in the on-demand space, delivering strong performance at scale. We support this by enabling […]
2 min read
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  1. Channel: Ecommerce & Digital

Ocado ramps up quick commerce push as it starts rolling out same day delivery slots in UK

Ocado is launching same day delivery slots in select UK areas. In an email to customers, the online grocery retailer said: “You can now order with your morning cuppa and we’ll deliver before dinner.” It added: “It’s perfect for when you’ve run out of milk. Oh, and you forgot to get the tinned tomatoes for […]
3 min read
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  1. Retail Ecosystem

Commerce Riff with Sri & PVSB – April 7, 2026

Each week, the CPG Guys will riff on the hottest topics in the world of omnichannel commerce.  This week’s topics: Amazon FBA Surcharge Container Store gets a new owner Kristin Wolf promoted at Ulta Home Depot’s new CTO CPG Guys Website: http://CPGguys.comFMCG Guys Website: http://FMCGguys.comSheCOMMERCE Website: https://shecommercepodcast.com/Rhea Raj’s Website: http://rhearaj.comLara Raj in Katseye: https://www.katseye.world/ DISCLAIMER: […]
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  1. Technology & Innovation

Skechers blends entertainment, tech and retail with Proto hologram Howie Mandel experience

Skechers has unveiled a Proto hologram retail experience at its Manhattan Beach, LA store in the US, bringing the brand’s ambassador Howie Mandel to life through an interactive, immersive 3D installation. The experience marks one of the first permanent Proto hologram installations in a footwear retail environment. Shoppers can interact with a life size hologram, […]
2 min read
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  1. Technology & Innovation

Guest Column:  Thom Blischok on “Retail Restructured”

Content Guy’s Note:  I don’t run a lot of guest columns on MNB, but when I read this LinkedIn posting from Thom Blischok, of The Dialogic Group, I decided that it was exactly the kind of piece that should be featured here – it focuses on how three major retailers are engaging in fundamental rethinking […]
3 min read
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  1. Data & Insights

London based omnichannel fashion retailer AllSaints taps Impact Analytics AI powered solutions

AllSaints has selected Impact Analytics as a partner as it looks to modernise and scale its buying and merchandising operations, moving away from a legacy environment heavily reliant on spreadsheets, manual workflows, and fragmented decision-making. By adopting AI native planning tools, it says it is aiming to streamline processes, improve forecast accuracy, and enable teams […]
2 min read
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  1. Data & Insights

Intuit Mailchimp’s Sarah Logan: retailers need clarity, not more campaigns, to drive profitable growth

By Sarah Logan, Head of Agency Partnerships, EMEA, Intuit Mailchimp Despite having more ways of reaching consumers than ever before, retail marketers are finding it harder to convert customers. However, it’s not due to the lack of campaigns, but the lack of clarity: With so many touchpoints at play, it’s difficult to clearly see which […]
4 min read
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  1. Merchandising

Why Retail Is Not Just Another Sales Channel (And Why Brands Fail When They Treat It That Way)

For years, commerce has been dominated by digital-first thinking. The rise of direct-to-consumer (DTC) brands promised higher margins, owned customer data, and complete control over brand storytelling. But today, that narrative is shifting. Customer acquisition costs are rising, online competition is intensifying, and many digital-native brands are hitting a growth ceiling. As a result, brick-and-mortar […]
4 min read
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  1. Technology & Innovation

AI becomes central to M&S technology transformation: these are the biggest retail stories from March

March is done and dusted, April is up and running, so let’s kick back and reflect on another eventful month for the retail technology space. Here’s your briefing on the most important stories from March, including VenHub Global, RTS 2026, Zalando, Nomagic, Co-op, VoCoVo, StrongPoint, Iceland Foods, AiFi, Boxbar Tech, Groupe Dynamite, and Manhattan Associates. […]
7 min read
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  1. Technology & Innovation

Convenience retailer Scotmid Co-op announces investment in 4POS assisted checkout solution

Scotmid Co-op is rolling out assisted/hybrid checkout solutions as the convenience retailer looks to improve loss prevention and reduce theft (walk-offs). The £3.5 million investment in its store tech and checkout solutions from 4POS has also reduced checkout friction for customers, with dual screens allowing colleagues to step in and offer assistance to reduce shopper […]
3 min read
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  1. Retail Ecosystem

Commerce Riff with Sri & PVSB – March 31, 2026

Each week, the CPG Guys will riff on the hottest topics in the world of omnichannel commerce.  This week’s topics: Dollar General getting new CEO Pernod Ricard / Brown-Forman merger talks Henkel buys OlaplexThe perils of AI-generated content CPG Guys Website: http://CPGguys.comFMCG Guys Website: http://FMCGguys.comSheCOMMERCE Website: https://shecommercepodcast.com/Rhea Raj’s Website: http://rhearaj.comLara Raj in Katseye: https://www.katseye.world/ DISCLAIMER: […]
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  1. Technology & Innovation

Checkout free stores demonstrate good technology but bad value equation as Amazon and Aldi exit UK

In September of last year, we reported that Amazon was binning its ambitious Amazon Fresh experiment in the UK, just four years after the US online giant launched its first grocery store in London. It has shuttered its 19 Fresh stores, with plans to convert five of these into Whole Foods Market locations. The first […]
3 min read
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  1. Technology & Innovation

US fashion brand Edikted opens Carnaby Street London store and makes European debut

Shaftesbury Capital reports that US fashion brand Edikted has opened its flagship store at 52-55 Carnaby Street, London, marking the brand’s first standalone physical location in Europe. This comes as Italian fashion brand Subdued commits to an upsized space at 14–18 Foubert’s Place, at the northern end of Carnaby Street. Spanning 4,800 sq ft, this is Edikted’s first bricks and mortar location outside of […]
2 min read
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  1. Technology & Innovation

Currys Group Chief Executive Alex Baldock exits after eight year run at electricals retailer

Currys reports that Alex Baldock is stepping down after eight years as Group Chief Executive, to take on a new external position. No news as of yet regarding his next move, but RTIH will update this article as soon as we have the details. In a statement, the omnichannel electricals and technology retailer said: “The […]
3 min read
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  1. Technology & Innovation

M&S purchases 11,000 Microsoft 365 Copilot licences to equip employees with AI and Agentic AI tools

M&S reports that it is giving its store managers and support centre colleagues AI and Agentic AI tools, with the aim of making tasks like accessing data and analysis quicker and simpler, freeing up time to focus on customers and colleagues. The retailer is purchasing 11,000 Microsoft 365 Copilot licences, supported by a training and […]
3 min read
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  1. Technology & Innovation

InPost expands UK locker network through partnership with The Football Association (FA)

InPost UK has partnered with The Football Association (The FA) to offer England football accredited grassroots clubs the chance to host its parcel lockers at their facilities.  The pair will provide guidance and supporting materials that clubs can adapt locally, with the aim of allowing them to create campaigns that reflect the needs of their […]
2 min read
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  1. Retail Ecosystem

Commerce Riff with Sri & PVSB – March 24, 2026

Each week, the CPG Guys will riff on the hottest topics in the world of omnichannel commerce.  This week’s topics: GLP-1 McCormick to acquire Unilever Food Brands Last Mile Delivery General Mills woes CPG Guys Website: http://CPGguys.comFMCG Guys Website: http://FMCGguys.comSheCOMMERCE Website: https://shecommercepodcast.com/Rhea Raj’s Website: http://rhearaj.comLara Raj in Katseye: https://www.katseye.world/ DISCLAIMER: The content in this podcast […]
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  1. Technology & Innovation

Many Brits would stump up more for a seamless shopping experience, Visualsoft research

New research from Visualsoft, surveying 2,000 UK consumers, shows that 33% would pay a premium for a seamless shopping journey. Among younger consumers aged 18–34, that figure rises to more than 60%. Frictionless shopping is key for younger demographics, and that includes everything from knowing what’s in-store before setting out, simple payments, earning loyalty points […]
4 min read
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  1. Technology & Innovation

Just Eat UK connects with Amazon’s new Alexa+ assistant to bring voice ordering to customers

Just Eat Takeaway.com in the UK has announced a collaboration with Alexa+, Amazon’s new generative AI powered voice assistant. Customers will be able to order from its 100,000 partner brands through any enabled Alexa+ device. This builds on the launch of voice ordering within the Just Eat app. Amazon and Just Eat say they will work together in 2026 to […]
2 min read
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  1. Technology & Innovation

The need for speed: here’s why Amazon has no desire to stop at one hour online deliveries

Amazon is starting one-hour and three-hour deliveries in parts of the US, with Udit Madan, Senior Vice President of Worldwide Operations commenting this week: “Our customers are busier than ever and are looking for new ways to save time while keeping their households running.” And the company has no intention of stopping there, observes Brittain […]
3 min read
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  1. Technology & Innovation

Papa Johns taps AI powered Deliverect Smart Dispatch platform across its US restaurants

Deliverect has announced a partnership with Papa Johns that aims to modernise its delivery operations across the US. In a LinkedIn post, Zhong Xu, Co-founder and CEO at Deliverect, said: “This is a massive milestone for us as we scale our AI powered Smart Dispatch platform to over +3,500 US restaurants with Papa Johns. This […]
3 min read
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  1. Technology & Innovation

Aldi UK ditches Greenwich, South East London Shop & Go checkout-free store experiment

Aldi UK is binning its checkout-free stores trial and converting its only Shop & Go location to a standard Aldi Local with self-service. The store in Greenwich, South East London went live in 2022 at a time when checkout-free stores were being touted by many industry observers as the next big thing in retail. But […]
3 min read
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Editor’s Choice

  1. Trends & External Forces
  2. Shopper & Customer
  3. Technology & Innovation
  4. Trends & External Forces
  5. Associates & Employees
  6. Merchandising
  7. Stores & Formats

Walmart to Expand Digital Shelf Labels Chainwide

Walmart will deploy digital shelf labels (DSLs) chainwide this year, doubling the approximately 2,300 U.S. locations currently using the technology (Walmart U.S. operates more than 4,600 stores). With more than 120,000 items in a typical Walmart store, managing price changes manually requires significant associate hours. Additionally, these DSLs are equipped with LED lights that make […]
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