Omnichannel

Articles about omnichannel in retail

  1. Retail Operations
Retailers know that digital influences the customer journey, from initial awareness to post-purchase. So why is there still such a staggering divide between consumers’ digital and physical brand experiences? We explore the gaps, challenges and opportunities on this week’s Retail Remix with Justin Racine and Zach Zalowitz of Perficient. Together with host Alicia Esposito, they […]
  1. Technology & Innovation
Sainsbury’s has today been hit by an IT meltdown following an ‘error with an overnight software update’ that has prevented the grocery retailer from being able to fulfil online orders and accept contactless payments in stores. “We’re experiencing technical issues affecting some stores, our Groceries Online service and our ability to contact customers. Unfortunately, we will […]
  1. Stores & Formats
Dick’s Sporting Goods posted strong results in fiscal 2023, which ended Feb. 3, 2024, with $13 billion in net sales, 5% higher than the previous year, and a 2.4% increase in comp store sales. For the coming fiscal year, the retailer is planning $800 million in CapEx expenditures to fund a major brick-and-mortar expansion that […]
  1. Shopper & Customer
Consumers want convenience, personalization and value — it’s what pushed the U.S. retail market to a record $5.13 trillion in 2023. As inflation subsides, what shoppers want and how they spend will keep playing a big role in how the market evolves. Retailers need to keep pace with a more connected, savvy and discerning customer […]
  1. Technology & Innovation
Shop Premium Outlets (SPO) — the online marketplace from mall operator Simon Property Group and Rue Gilt Groupe — has launched a retail media network powered by Mirakl Ads, a new retail media offering from marketplace solution Mirakl (on which SPO is built). SPO features on-sale and outlet merchandise from more than 300 curated sellers […]
  1. Technology & Innovation
A human touch holds significant value in the retail customer experience and is important to get right. When done well, a customer’s interaction with in-store staff can increase sales opportunities and drive loyalty. However, a poor interaction can result in the complete opposite. Recently, technology adoption in retail has increased, with 88 percent of senior […]
  1. Shopper & Customer
Creating a positive customer experience lies at the heart of every brand’s purpose in the journey to nurturing and retaining customers. But how does the post-click experience factor into this important dynamic? In an ever-evolving and crowded marketplace — and with social commerce increasingly dictating how customers are introduced to brands and shop with them […]
  1. Data & Insights
With the global pandemic acting as a catalyst for change, retailers have been thrust into a new realm of challenges and opportunities. The acceleration in the adoption of digital tools and strategies has become a lifeline for many, enabling them not only to survive but to thrive amidst unprecedented conditions.   A recent panel hosted by […]
  1. Technology & Innovation
It’s Friday, the weekend is almost upon us, so let’s kick back and reflect on another eventful week for the retail systems space. Here’s your briefing on the most important stories from the past five days, including Boots UK and Ireland, Retail Technology Show 2024, Co-op, Uber Direct, N Brown, Google Cloud, and REWE Group. […]
  1. Technology & Innovation
We’re big fans of LinkedIn and are busy building an amazing community of retail tech enthusiasts on the social media platform. As we close on 15,000 followers, these are the articles that are currently on their radars, including Klarna, Boots, Matalan, InPost UK, Aldi, Jisp, EE, Co-op, TalkShopLIve, Superdrug, and Gophr. Amazon Just Walk Out […]
  1. Channel: D2C
In only its second full year as a public company, Warby Parker generated net revenue of $71.7 million in 2023, 12% higher than the $669.8 million generated in 2022. Additionally, the eyewear retailer increased average revenue per customer 9.3% in 2023, to $287, and boosted its number of active customers 2.5%, to 2.33 million. Warby […]
  1. Shopper & Customer
Customer service can be the single most important factor for consumers in deciding which brands to support. Far too often, companies are waiting for problems to arise before they get to know their customers, when what they should be doing is getting to know consumers from the moment of first interaction. At a time when […]
  1. Technology & Innovation
Gen Alpha is poised to reach 2 billion people by 2025, making it the largest generation in history, according to Matt Smith, Trends Manager at GWI. However, the influence and impact of this consumer base already are significant, considering the heightened role they’ve played in household decision-making processes since the start of the pandemic. “Families […]
  1. Stores & Formats
The National Grocers Association (NGA) has revealed the winners of the annual Creative Choice Awards, which “recognizes the best marketing and merchandising programs among independent grocery retailers.” The following are the 2024 Creative Choice Awards recipients: •  Connections Through Omnichannel Smaller operator (1-15 stores) Winner: Trig’s Cheese of the Month  Honorable Mention: Pay-Less Supermarkets Explore […]
  1. Technology & Innovation
Relentless changes in technology and software are challenging the retail industry to keep pace with adoption. In an era when digital transformation is the key to staying competitive, retailers continue to grapple with a myriad of challenges ranging from legacy systems and data silos to ever-evolving consumer expectations. In addition, retailers can’t get by simply […]
  1. Technology & Innovation
Internet of Things specialist, Wiliot, has been recognised as a Visionary in the Gartner Magic Quadrant for Indoor Location Services. This is the first time that it has been included in a Gartner Magic Quadrant report, and it comes on the heels of its recognition in eight Gartner Hype Cycle reports. In 2022, Wiliot was […]
  1. Retail Ecosystem
Four years and 200 episodes later, we’re celebrating how far the retail industry and the Retail Remix podcast have come! What better way to do that than to listen back to the conversations that sparked some of the show’s top geek-out moments? Listen to find out which guests drove some of our most thought-provoking conversations […]
  1. Media & Marketing
Best Buy will leverage its membership-based loyalty program to sharpen personalization efforts for its 2025 fiscal year, which began Jan. 29, 2024. The retailer also plans to concentrate on updating and refreshing existing stores rather than opening new brick-and-mortar locations, as well as “improving and livening the merchandising presentation given the shift to digital shopping […]
  1. Channel: Ecommerce & Digital
Books-A-Million is celebrating National Read Across America Day by offering same-day delivery to locations nationwide. Powered by Walmart GoLocal, the service was initially launched last year and is part of the retailer’s broader focus on creating a frictionless ecommerce fulfillment experience for customers across the U.S.  To place an order, customers can visit booksamillion.com and […]
  1. Technology & Innovation
“Retailers need to use AI more,” said Harmony Murphy, Retail Head of Advertising at Google UK&I, in an exclusive chat with RTIH after her opening Smart Retail Tech Expo keynote speech today at London ExCel, which discussed the transformative potential of artificial intelligence in the retail industry.  “Generative AI has democratised access and made the […]
  1. Department: HBC
BENTONVILLE, Ark. — Wal­mart entered 2024 moving simultaneously on several fronts to advance its transformation into a new kind of retailer — indeed, a new kind of business enterprise. At the same time, the company is re-emphasizing the importance of its retail roots with plans to resume opening stores in the United States. At a […]
  1. Data & Insights
The months after the holiday season can be chaotic due to a flurry of returns, accompanied with the pressure to meet new sales goals and start the year off strong. This year, retailers anticipate an approximate $25 billion in fraudulent return claims, representing approximately 16.5 percent of the total returns during this period. For retailers […]
  1. Shopper & Customer
84.51° is out with a new report that “examines who omnichannel shoppers are, where they shop, and some of the reasons why they choose to shop in-store and online.” Some key findings: •  “This shopper is likely to be Millennial or Gen Z, is engaged with natural and organic, is more likely to have children, […]
  1. Shopper & Customer
One of the biggest challenges brands face today is meeting the consumer where they are. With so many consumers relying on their favorite social media platform or messaging app to ask a product question or submit a customer service inquiry, consumer care teams are having to take an omnichannel approach when it comes to their […]
  1. Channel: Marketplace
American singer, songwriter and businesswoman Beyoncé’s new haircare brand, Cécred, has gone live on Shopify. After teasing her fans (aka the BeyHive) about the venture last May, Beyoncé recently took to social media to announce her first ever beauty brand. Captioning a post on Instagram with “hair is sacred”, an accompanying video interspersed archive footage […]
  1. International
UK shoppers are set for a new era of eye care as various Vision Express branches across the country shut down temporarily to make way for renovations. In August 2023, Vision Express’s Freshney Place Shopping Centre branch relocated to a new unit while their original spot on Newbiggin Walk underwent remodelling. They continue to offer […]
  1. Data & Insights
Up to 81% of consumers say they prefer to shop with brands and retailers that have both online and offline channels, according to CI&T’s latest Connected Retail Report.  This data point may not be surprising most, but it’s the underpinning of a lot of new trends around how consumers browse, compare and purchase products across […]
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  Don’t want to cook, don’t want to do dishes, well according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® your kids don’t want you hear you complain about cooking dinner either. Chuck E. Cheese has a new program for that has a great chance to make the entire family happy according […]
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Target reported Q4 and 2023 financial results at its annual investor day on March 5, 2024. Quarterly comp performance improved sequentially from Q2 to Q4, but 2023 ended with comps down -3.7%. Profitability outperformed expectations as the company realized $2B of operating income growth in 2023 and reported notable gross margin improvements. The stock was […]
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Comments from Chairman and CEO Rodney McMullen. "Kroger achieved strong 2023 results, in line with our long-term growth model and built upon three consecutive years of historic growth.

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