Omnichannel

Articles about omnichannel in retail

  1. Retailer Media

The Digital Metrics That Matter for Commerce Success Today DSI

“Not all sales are created equal. We’re kind of starting a new startup cycle. At the same time, I don’t want to say ending the old cycle, but you’re slowing down the traditional cycle. We have to invest ahead of the curve, or we won’t be around to use what we already have.” — Chris […]
9 min read
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  1. Media & Marketing

Big Y updates loyalty program to offer more flexibility

    [[“value”:” Big Y Foods has revamped its myBigY Rewards loyalty program to offer shoppers more flexibility in the way they use their rewards points. It also appears to compete more directly with the Stop & Shop GO Rewards program offered by Big Y’s main rival in the region. Related: How Big Y’s […]
2 min read
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  1. Technology & Innovation

CADS helps Henderson Group to transform its retail space planning with StoreSpace solution

Retail space planning specialist CADS has helped Northern Ireland’s largest Spar retailer and wholesaler, Henderson Group, improve its space management process with StoreSpace. Henderson Group reached out to CADS following a recommendation from Nielsen, which provides Spaceman planogram technology that partners with StoreSpace. “Our StoreSpace software makes it easier for retailers to optimise their retail […]
2 min read
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  1. Shopper & Customer

Operation Omnichannel: A Seamless and Cohesive Shopping Experience

With the popularity of online shopping, it’s critical for retail brands to have a strong online presence and make their products easily accessible. However, many consumers still prefer an in-store shopping experience. A dual approach capturing all retail channels allows brands to reach the widest possible audience of consumers. For retail brands, the concept of […]
3 min read
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  1. Channel: Grocery

Hy-Vee launches RedMedia omnichannel retail media network

Hy-Vee launched the full-scale version of its retail media network, called Hy-Vee RedMedia, at the Groceryshop 2023 conference this week in Las Vegas. The West Des Moines, Iowa-based retailer described the platform as a disruptor in the retail media landscape that will connect brands directly with Hy-Vee’s customer base across multiple platforms, including both online […]
2 min read
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  1. Trends & External Forces

Safeguarding Brand Integrity and Trust Amid Counterfeit Concerns

Counterfeiting is a pressing concern for businesses globally, transcending all sectors and demographics. It affects the brick-and-mortar, catalog, and e-commerce sectors and undermines customer retention, service, management, merchandising, mobile, and omnichannel integration. It encompasses everything from fake consumer goods to fraudulent copies of digital products. This rising tide of counterfeiting is fueled by an intricate […]
3 min read
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  1. Shopper & Customer

Study:  Uptick In Online Grocery Shopping, Plus High Satisfaction Levels

Acosta Group is out with its annual online grocery shopping study, concluding that there has been “a slight uptick in online grocery shopping over last year, with 55% of grocery shoppers buying groceries online at least some of the time. This upward trend is driven by more consumers who are shopping online regularly but still […]
2 min read
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  1. Retail Operations

How RGM Teams Drive Omnichannel Growth DSI

“RGM [revenue growth management] teams have become really essential drivers [of profitability] … they started off as analytic and consultative support, and I think we’re seeing now leaders really moving them forward into a real seat at the table.” — Peter Leech, Managing Director of Retail and Omnichannel Commerce, The Partnering Group (TPG) Brands are […]
10 min read
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  1. Shopper & Customer

Consumers Crave Technology for Consumables

  It is at the intersection of time starved digital native consumers and food sales that there is a battler for share of stomach between Grocery Stores, Restaurants, and Convenience Stores all seeking the best technology to edify their brand with targeted customers Gen Z and Millennials according to Steven Johnson Grocerant Guru® at Tacoma, […]
3 min read
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  1. Channel: Delivery

Instacart boosts IPO to $10B after strong day of trading

Instacart’s IPO has received a boost after the grocery delivery service revised its terms to target a fully diluted valuation of up to $10 billion, reports Reuters. The San Francisco-based company’s first implied valuation was initially between $7.7 billion and $9.3 billion. The increase is due to heavy investor demand and a big opening day […]
< 1 min read
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  1. Retailer Media

Retail Media 2023: Operational Strategies for Growth

HAPPENING TODAY: IAB Connected Commerce Summit: Retail Reimagined (Learn More) By enabling advanced personalization and closed loop measurement, Retail Media has quickly emerged as an integral part of the omnichannel playbook. As a result, Retail Media was one of the fasted growing U.S. advertising channels in 2022 (+22% YoY to $38B) and is expected to […]
< 1 min read
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  1. Retail Operations

Pacsun Taps External Partner to Streamline U.S. Fulfillment

Like many retailers, Pacsun is focusing on efficiency — and that means getting products to customers as quickly and easily as possible. The youth fashion and lifestyle brand is tapping Cart.com’s logistics expertise and order and inventory management capabilities to support all its U.S. fulfillment operations. By handing operations off to Cart.com, Pacsun will be […]
< 1 min read
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  1. Data & Insights

The Role of AI in Online Payments

There has been much talk of late around artificial intelligence and its growing applications across many use cases in business. In the retail sector, AI is being leveraged in a variety of ways, from demand forecasting to automated inventory management to pricing decisions to optimizing product placement. Another way, perhaps not often considered, is the […]
2 min read
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  1. Shopper & Customer

Drive Higher Conversion and Increased Loyalty by Delivering Seamless E-Commerce Customer Experiences

Delivering a seamless customer experience across multiple channels requires an e-commerce solution with omnichannel capabilities to ensure a consistent brand experience across all channels. Whether customers are interacting with your business through a website, mobile app, social media or physical store, this consistency builds trust, strengthens brand loyalty, and reinforces the brand image. In addition […]
3 min read
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  1. Corporate Strategy

Fanatics Names Opendoor, GoDaddy Veteran as New Commerce CEO

Fanatics has appointed Andrew Low Ah Kee as CEO of Fanatics Commerce, the company’s largest business unit, effective immediately. Low Ah Kee is replacing former Fanatics Commerce CEO Doug Mack, who announced his retirement last month, and will report to Michael Rubin, Chairman and CEO of Fanatics. Mack will stay on through the rest of […]
2 min read
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  1. Media & Marketing

Life Time Delivers Omnichannel Personalization to its Fitness Community

In episode 418 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Lyndsie Adams, former vice president of CRM and loyalty marketing, and James Nelson, director of marketing analytics at Life Time, a chain of athletic clubs in the United States and Canada. Listen in as Adams and Nelson discuss what omnichannel personalization looks like at […]
< 1 min read
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  1. Shopper & Customer

Reiser’s Pieces: Why Accelerating Your Dollar Strategy Now Makes Sense

“A few years back, when I was with Dollar General in the Chief Merchant seat, Fortune saw us as “a crafty mix of 7-Eleven-like convenience and Walmart-like low prices.” Yeah, but…that description doesn’t begin to do justice to the strong value-and-convenience proposition of the value channel – a proposition that’s put Dollar General and Dollar […]
3 min read
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  1. Data & Insights

5 strategies to stand out during BFCM

Black Friday and Cyber Monday (BFCM) has been a long-standing tradition in terms of holiday shopping. Consumers have evolved so much but this tradition seems timeless.  Ever wondered how ‘Black Friday’ came into existence? Back in the 1980s, a large group of suburban tourists would often hit Philadelphia to do their shopping on the Friday […]
5 min read
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  1. Channel: Delivery

Instacart eyeing $9.3B IPO valuation

    [[“value”:” More details are coming in about Instacart’s initial public offering (IPO). The grocery delivery company submitted an updated filing for its IPO and said it plans on generating up to $616 million in new capital, according to reporting by CNBC. Related: Instacart unveils new omnichannel and AI solutions for grocery The […]
< 1 min read
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  1. Data & Insights

How To Create an Agile Ecommerce Supply Chain DSI

“It’s becoming increasingly clear that the most successful brands we see are learning how to turn their supply chain from more of an afterthought and cost center into a competitive advantage that they use to grow both top and bottom-line sales.” — Dana Peirson, Supply Chain Consultant, The Partnering Group Building an optimized ecommerce supply […]
10 min read
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  1. Data & Insights

Digital Influence in the Omnichannel World with Coca-Cola’s Walid Benchama

The CPG Guys are joined in this episode by Walid Benchama, Global Director of Shopper & Channel Insights at the Coca-Cola Company, Follow  Walid Benchama on LinkedIn at: https://www.linkedin.com/in/oualidbenchamaFollow Coca-Cola on LinkedIn at: https://www.linkedin.com/company/the-coca-cola-company/ Follow Coca-Cola online at: https://www.coca-colacompany.com/ Walid answers these questions:1)  Walid, your career journeys crosses countries and has both brand management and […]
2 min read
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  1. Channel: Grocery

H-E-B Opens Largest E-commerce Fulfillment Center

H-E-B said this week at it has opened a new 100,000+ square-foot e-commerce fulfillment center in Katy, Texas, about 30 miles west of Houston. H-E-B said that it is “the largest eCommerce fulfillment center for the company, coming in at twice the size of previous facilities,” and that it “further expands the retailer’s commitment to […]
< 1 min read
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  1. Channel: Ecommerce & Digital

The Power of Shipping in the Age of Personalization

In a world where customer experience (CX) is paramount, harnessing the power of personalized shipping can be a game-changer for retailers seeking to create lasting customer relationships. Today’s online shoppers consider the shipping experience to be a key component of their CX, with 90 percent of respondents stating that it accounts for at least half […]
3 min read
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  1. Technology & Innovation

Navigating the Future: How Composable Architectures Are Powering the Next Generation of Retail

In today’s rapidly evolving retail landscape, adaptability is key. Retailers must stay ahead of changing market dynamics and shifting consumer behaviors to remain competitive. To achieve this, they require robust and flexible retail systems that can seamlessly adapt and scale. This is where composable architectures come into play, offering a transformative solution that empowers the […]
3 min read
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  1. Technology & Innovation

Featuring PMC, Attensi, and Mercaux: RTIH’s biggest retail technology articles on LinkedIn right now

We’re big fans of LinkedIn and are busy building an amazing community of retail tech enthusiasts on the social media platform. These are the articles that are currently on their radars, including Asda, Penny Black, Marie Curie, AiFi, JUXTA, and Pocket Planet. PMC announced as headline sponsor of the 2023 RTIH Innovation Awards, winners to […]
8 min read
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  1. Technology & Innovation

All Saints founder Stuart Trevor unveils new fashion brand, powered by Stored payments technology

All Saints founder Stuart Trevor is introducing a new eponymous brand that creates clothes solely from discarded material, and taps technology from Stored, a mobile payments startup. “I am excited to see our payment technology align with Stuart Trevor’s visionary approach. This partnership exemplifies our commitment to redefining the shopping experience, where sustainability and convenience […]
2 min read
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  1. Technology & Innovation

The Evolution of the Chief Technology Officer (CTO) in the Retail Industry

In an era when technology has become an integral part of our daily lives, all industries must evolve to keep up with the rapidly changing landscape. The retail industry is no exception, and one of the most significant developments within this sector is the evolution of the chief technology officer (CTO). Once considered a secondary […]
3 min read
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Editor’s Choice

  1. Channel: Grocery
  2. Channel: Mass
  3. Department: Adult Beverage
  4. Department: Beverage
  5. Department: HBC
  6. ESG
  7. Partnerships & Alt Profit
  8. Media & Marketing
  9. Retailer Media
  10. Agencies & Vendors
  11. Retail Ecosystem
  12. Data & Insights
  13. Shopper & Customer
  14. Trends & External Forces
  15. Retail Operations
  16. Operations & Supply Chain
  17. Stores & Formats

Hy-Vee launches RedMedia omnichannel retail media network

Hy-Vee launched the full-scale version of its retail media network, called Hy-Vee RedMedia, at the Groceryshop 2023 conference this week in Las Vegas. The West Des Moines, Iowa-based retailer described the platform as a disruptor in the retail media landscape that will connect brands directly with Hy-Vee’s customer base across multiple platforms, including both online […]
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  1. Channel: Delivery
  2. Channel: Ecommerce & Digital
  3. Channel: Grocery
  4. Channel: Grocery - Natural
  5. Department: Food
  6. Acquisitions, Divestitures & Mergers
  7. Corporate Finance
  8. Partnerships & Alt Profit
  9. Shopper & Customer
  10. Start Ups
  11. Technology & Innovation
  12. Trends & External Forces
  13. Associates & Employees
  14. Operations & Supply Chain
  15. Stores & Formats

Instacart stock languishes after IPO

Instacart saw its share price erode in the two days following its initial public offering, after it rose 12.7% in its first day of trading on the NASDAQ exchange. The stock settled down to just slightly over its IPO price of $30 per share on Wednesday, its first full day on the exchange, then ranged […]
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  1. Retailer Media

Retail Media Metrics

#30DaysofRetailMedia | Day 21: Retail Media Metrics Metrics help brand advertisers measure retail media effectiveness. Key performance indicators (KPIs) span the full marketing funnel, as consumers can enter anywhere. Brand advertisers: 🎯 Choose KPIs according to their objectives📊 Measure baseline results for meaningful comparisons🌟 Review their metrics for data insights to optimize their processes and […]
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  1. Holiday & Events
  2. Trends & External Forces
  3. Holiday & Events

The big chill: Holiday retail sales 2023 expected to slow

Experts predict slow growth in 2023 holiday sales as consumers tighten their belts in a tough economy, but e-commerce will remain a bright spot. Stores are filling with displays of holiday decorations and holiday-themed merchandise as retailers eagerly prepare for the annual shopping surge, but consumers may not be as excited. Forecasts for 2023 holiday […]
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