Omnichannel

Articles about omnichannel in retail

  1. Technology & Innovation
H&M reopened its flagship store on London’s Regent Street on Thursday, offering a vastly improved omnichannel offering for its customers. Charged visited the store to see what was new at… The post In pictures: H&M’s tech-focused Regent Street flagship store launch appeared first on Latest Retail Technology News From Across The Globe – Charged.
  1. Technology & Innovation
On November 18th, RETHINK Retail hosted their November Small Groups Mixer, a monthly virtual event catered to all of 2022’s Top Retail Influencers (TRI). This month attendees discussed a range of topics including Immersive Commerce, Technology Innovation in Retail Leadership, Restaurant Transformation, and Automation, and Takeaways from Walmart and Target’s Q3 Earnings Report. Here, we’ll […]
  1. Retail Operations
The CPG Guys, PVSB and Sri are joined in this episode by Surabhi Pokhriyal Chief Digitl Growth Officer of Church & Dwight, a world leader in household and personal care products. Their global brands include ARM &HAMMER®, Batiste™, OxiClean™, Trojan™, XTRA™, Nair™, First Response™, Spinbrush™, Orajel™, vitafusion™,Li’l Critters™, Water Pik®, FLAWLESS®, Zicam® and TheraBreath®. Follow […]
  1. Shopper & Customer
The global retail industry has grown accustomed to disruption in recent years. Over the past decade, it has witnessed seismic structural shifts as the sector transformed for the digital era. Fast forward to 2022 and the pandemic in particular upended and reinvented shopping habits, thrusting billions of consumers into a more digital world, creating an […]
  1. Retail Operations
In this episode of Retail Right Now, Total Retail’s Joe Keenan and Kristina Stidham share insights from the recently released 2022 Top 100 Omnichannel Retailers report. The sixth annual report assessed 100 leading retailers’ e-commerce and a brick-mortar stores across eight criteria related to the omnichannel shopping experience. To see the full rankings as well as […]
  1. Shopper & Customer
At the height of the COVID-19 pandemic, it seemed as if the demise of physical retail was imminent. With stores forced to close, the popularity of e-commerce accelerated and many retailers wondered if in-store shopping would ever return. So far, such fears are proving unfounded – in the U.S., foot traffic has continued to rise, […]
  1. Partnerships & Alt Profit
Adventure-inspired clothing retailer Passenger is partnering with omnichannel platform Brightpearl to streamline, simplify and automate its retail operations. Passenger is using Brightpearl’s scalable Retail Operating System (ROS) – which includes… The post Passenger partners with Brightpearl to enhance ecommerce operation appeared first on Latest Retail Technology News From Across The Globe – Charged.
  1. Technology & Innovation
It’s that special time of year, when retailers around the world look to bolster their ranks with seasonal staff to meet the surging demand of the holidays. Advances in training and support tools that aid the onboarding process of these recruits can ensure that new agents are ready to deliver a cheerful (and on-brand) experience […]
  1. Shopper & Customer
As e-commerce has exploded in popularity, the question of how brick-and-mortar retailers would fare in the future has been widely debated. The notion of a “retail apocalypse” reached a crescendo during the pandemic as year-over-year e-commerce grew two to five times faster in 2020. So, where do retailers go from here? When it comes to […]
  1. Associates & Employees
Black Friday sales are anticipated to continue their upward trajectory, as retailers capitalize on the opportunity to preserve market share early in the holiday season and shoppers still strongly resonate with bargain pricing. Having established itself as the traditional beginning of the holiday shopping season, despite recent trends to shift spending earlier in the cycle, […]
  1. Media & Marketing
The CPG Guys, PVSB and Sri are joined in this episode by Megan Ramm, Head of CPG Partnerships of Uber advertising, a division of Uber Technologies. Follow Megan Ramm on LinkedIn at:  https://www.linkedin.com/in/meganpetrie/Follow Uber on LinkedIn at: https://www.linkedin.com/company/uber-com/Follow Uber advertising online at: https://www.uber.com/us/en/advertising/ Megan answers these questions: 1) You have such a plethora of experiences […]
  1. Associates & Employees
Retailers face a challenging holiday season due to inflation, labor shortages, and supply chain issues. Customers will be more discerning as they shop for good deals. Retailers have an opportunity to set themselves apart by providing a seamless, omnichannel customer experience that supports shoppers online, in-store, at the curb — and everywhere in between. These […]
  1. Channel: Grocery
ZAANDAM, the Netherlands — Ahold Delhaize announced today that Kevin Holt, chief executive at Ahold Delhaize USA, will retire in April, when his term on the company’s management board expires. Holt will be succeeded as CEO and as a board member by JJ Fleeman, president of the retailer’s Peapod Digital Labs unit. Holt will remain […]
  1. Technology & Innovation
In episode 375 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Samir Desai, chief digital and technology officer at Abercrombie Fitch & Co., a leading global, omnichannel specialty retailer of apparel and accessories for men, women and kids through five renowned brands, including Hollister Co. Listen in as Desai discusses the launch of its Share2Pay functionality […]
  1. Retail Operations
Wilko is boosting its omnichannel experience and unlocking £48 million as part of a strategic 15-year partnership agreement with logistics specialist DHL. The collaboration will allow the discount retailer to… The post Wilko invests £48m in boosting omnichannel experience appeared first on Latest Retail Technology News From Across The Globe – Charged.
  1. Department: HBC
Sally Beauty Holdings will close 350 stores, many within the U.S., during December 2022 as the retailer continues efforts to improve its profitability. The company also noted that it would close two small distribution centers in Oregon and Pennsylvania. Sally Beauty Holdings reported $962.5 million in consolidated net sales for its Q4 2022, which ended […]
  1. Corporate Strategy
Bed Bath & Beyond has appointed Bart Sichel as EVP, Chief Marketing and Customer Officer as the troubled retailer rebuilds its executive leadership following a number of departures in 2022, including former SVP of Marketing James Reath. Sichel will report to BB&B President and CEO Sue Gove, who recently secured the leadership role permanently following […]
  1. Technology & Innovation
be Retail Social, HyperFinity, Personify XP, and Ocula Technologies are among the nominees in the Startup of the Year (UK) category at the 2022 RTIH Innovation Awards. This award will recognise the UK-based startup with the most innovative technology offering and the company which is best placed to succeed in the long-term (management, funding, the […]
  1. Retail Operations
The CPG Guys, Sri & PVSB, are joined in this episode by Diana Haussling, VP & General Manager of Consumer Experience & Growth at Colgate-Palmolive Company.  Follow  Diana Haussling on LinkedIn at: https://www.linkedin.com/in/dianahaussling/Find Colgate brand products at http://shop.colgate.comFind Co by Colgate brand products at https://co.colgate.com/Find Hello brand products at https://www.hello-products.com/Find Tom’s of Maine brand products […]
  1. Channel: Ecommerce & Digital
Target has unveiled plans for its next-generation store design. At nearly 150,000 square feet, the retailer’s new larger-format stores will optimize additional space in an effort to support same-day fulfillment services and deliver on its stores-as-hubs strategy for fulfillment of online orders. The new store format recently debuted in Katy, Texas, outside Houston, and is […]
  1. Technology & Innovation
Cart.com, Serve Robotics, Spacee, and Flowcode are among the nominees in the Global Startup of the Year category at the 2022 RTIH Innovation Awards. This award will recognise the startup (based outside of the UK) with the most innovative technology offering and the company which is best placed to succeed in the long-term (management, funding, […]
  1. Retail Operations
CHRIST Juweliere und Uhrmacher seit 1863 verwirklicht ein wegweisendes Omnichannel-Konzept. Die größte deutsche Juwelierkette steht für eine extrem erfolgreiche digitale Transformation – dank der SAP Commerce Cloud, die mit Unterstützung durch die KPS AG implementiert wurde.
  1. Technology & Innovation
Jisp, Red Ant, LoyaltyLion, and Xiatech are among the nominees in the Technology Vendor of the Year (UK) category at the 2022 RTIH Innovation Awards. This category celebrates UK-based companies that have developed innovative technologies and worked with retailers to transform the customer experience or back-end operations or both. 2022 shortlist as follows: Anthill In […]
  1. Corporate Strategy
Levi Strauss & Co. (LS&Co.) CEO Chip Bergh said that pressure from activist investors encouraged Kohl’s CEO Michelle Gass to take on her upcoming role as President and eventual CEO of LS&Co., according to CNBC. Firms have been pressuring Kohl’s to take measures that include spinning off its ecommerce business or selling itself, and while […]
  1. Holiday & Events
ZAANDAM, the Netherlands — Ahold Delhaize’s net sales increased 9.1% at constant exchange rates to €22.4 billion ($22.42 billion). At actual exchange rates, net sales grew 20.8%, the company said on Wednesday. Comparable store sales (including gasoline) grew faster in the third quarter than they had in the second, growing 8.2% in the U.S. and […]
  1. Retail Operations
Nordstrom has long been recognized in the retail industry as an innovator and trailblazer, bringing new ideas and formats to market in an effort to best meet the needs of its customers. That reputation now extends to omnichannel services and experiences. The upscale department store chain earned the No. 1 spot in Total Retail’s sixth […]
  1. Shopper & Customer
Ever since lockdowns came to a close, brick-and-mortar sales have been going gangbusters. However, the numbers don’t tell the whole story. Long ago, we could have been comfortable assuming that the average in-store shopper experienced the bulk of their buying journey in the brick-and-mortar space itself — but those days are long behind us. Over […]
  1. Channel: Delivery
Fast, scalable grocery fulfillment has become the norm, exponentially accelerated over the past few years by the COVID-19 pandemic and consumers’ increasing need for convenience. Whether in-store shopping or grocery ordering, seamless experiences are the name of the game, as evidenced by an increase in online grocery technology.  A recent McKinsey report found that grocery […]

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Editor’s Choice

  1. Shopper & Customer
  2. Department: Consumer Durables
  3. Department: Nonfood
  4. Corporate Strategy
  5. Corporate Finance
  6. ESG
  7. Partnerships & Alt Profit
  8. Media & Marketing
  9. Retailer Media
  10. Agencies & Vendors
  11. Data & Insights
  12. Shopper & Customer
  13. Trends & External Forces
  14. Associates & Employees
  15. Operations & Supply Chain
  16. Stores & Formats
By John Spiropoulos Media is filled with evolutionary step-change transitions which permanently alter the marketplace. Each evolutionary event, seen in terms of advertiser outlays – the media mix – is driven by incremental change during economic uncertainty. This is particularly true – and trackable – in modern times. Some of these events were covered in […]
  1. Media & Marketing
  2. Department: Consumer Durables
  3. Department: HBC
  4. Department: Nonfood
  5. Corporate Finance
  6. Partnerships & Alt Profit
  7. Media & Marketing
  8. Agencies & Vendors
  9. Data & Insights
  10. Technology & Innovation
  11. Holiday & Events
SMI Core data captures the actual spend data from the SMI Pool partners of major holding companies and large independent agencies, representing up to 95% of all US national brand ad spending, to provide a complete monthly view of the SMI Pool market size, investment share and category performance. Core Data delivers detailed ad intelligence across all media […]
  1. Trends & External Forces
  2. Channel: Grocery
  3. Department: HBC
  4. ESG
  5. Media & Marketing
  6. Trends & External Forces
  7. Associates & Employees
  8. Merchandising
CINCINNATI — The Kroger Health Center for Advanced Community Care, a joint project of Kroger Health and the University of Cincinnati James L. Winkle College of Pharmacy, recently celebrated its one-year anniversary. The Center employs pharmacists, technicians, nurse practitioners, and dietitians to provide an interprofessional model of care. It also provides practical experiences for students […]
  1. Channel: Dollar/Value
  2. Corporate Strategy
  3. Corporate Finance
  4. Corporate Purpose
  5. ESG
  6. Media & Marketing
  7. Shopper & Customer
  8. Associates & Employees
  9. Merchandising
  10. Operations & Supply Chain
  11. Stores & Formats
CHESAPEAKE, Va.— Dollar Tree executives said the retailer’s new pricing strategy lifted operating income nearly 23% to $381 million in the third quarter ended October 29. Top-line sales rose 8.1% to $6.94 billion. Comparable-store sales at its Dollar Tree stores increased 8.6% from a year earlier, while comps at its Family Dollar stores were up […]

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