Articles about omnichannel in retail

  1. Media & Marketing
In this episode, Sri & PVSB engage in some rank punditry as they explore the state of the CPG/Retail industry half way into 2022. Topics they cover: State of omnichannel – ecommerce or store – who is winning?  Implosion of immediate delivery vertical The emergence of live streaming & video  Influence of digital content on […]
  1. Shopper & Customer
The disruption and shifting demands of the past 24 months have elevated retail’s focus on the “consumer experience,” as e-commerce transformed the way retailers do business and forced large-scale technology adoption and innovation. But while it may seem like the shift to experience-focused retail delivery happened overnight, these changes were already underway, even before the […]
  1. Media & Marketing
Retail employees are seeking better workplace technology solutions to manage their availability, holiday and pay, according to research by Fourth. The company’s new whitepaper is built on two surveys. One was of 502 retail workers in the UK, and the second was of 251 HR, digital transformation, IT, finance and operations decision makers at senior […]
  1. Media & Marketing
PoS and omnichannel commerce solution startup XY Retail has closed a $4 million seed round led by Monta Vista Capital with participation from Stage 1 Ventures. The cash will be used to accelerate the company’s global roll-out of its XY platform to luxury brands. The aim is to help them digitise their enterprises and manage […]
  1. Shopper & Customer
With supply chain issues stressing physical inventory and inflation running high, consumers are turning to gift cards to fill the gap and stretch their spending power. According to a recent consumer survey from Fiserv, 58 percent of consumers said gift card promotions are motivating them to buy more gift cards during this inflation period. This […]
  1. Technology & Innovation
After launching in 2019 and delivering hugely successful follow up events in 2020 and 2021, the RTIH Innovation Awards return in 2022, featuring PMC as Headline Sponsor. The fourth edition of the awards is now open for entries, and includes a new category: Omnichannel retail initiative of the year. This award will go to a […]
  1. Operations & Supply Chain
Seeking to improve merchandise availability and supply chain visibility, Hugo Boss will deploy the Nedap iD Cloud platform chainwide. The premium apparel retailer operates in 128 countries at approximately 6,800 points of sale as well as online in 59 countries. All Hugo Boss stores will be equipped with the Nedap iD Cloud store app, designed […]
  1. Corporate Strategy
UNION, N.J. — Bed Bath & Beyond Inc. has named Sue Gove, an independent director on the company’s board and chair of its strategy committee, the company’s interim chief executive officer. She replaces Mark Tritton, who has left his role as president, chief executive officer and  board member, the company said Wednesday. The move came […]
  1. Corporate Strategy
Challenges continue for home retailer Bed Bath & Beyond. CEO and board member Mark Tritton is leaving, a move that coincided with the release of quarterly earnings showing a 25% decline in sales, from $1.95 billion in Q1 2021 to $1.46 billion in Q2 2022, which ended May 28, 2022. Sue Gove, an Independent Director […]
  1. Technology & Innovation
Walmart and Memomi, an augmented reality (AR) optical tech company, today announced they have entered into an agreement for Walmart to acquire Memomi. This reinforces Walmart’s commitment to frictionless and omnichannel optical care.
  1. Channel: Mass
BENTONVILLE, Ark.–(BUSINESS WIRE)–Walmart and Memomi, an augmented reality (AR) optical tech company, today announced they have entered into an agreement for Walmart to acquire Memomi. This reinforces Walmart’s commitment to frictionless and omnichannel optical care. Since 2019, Memomi has enabled digital measurements for all Walmart and Sam’s Optical customers, across more than 2,800 Walmart Vision […]
  1. Media & Marketing
  Consumers are dynamic not static.  In 2022 there is no doubt that food marketers that want to reach their primary and secondary target customers are forced to shift how and where they spend their marketing dollars in order to garner the best results according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice […]
  1. Operations & Supply Chain
As a retailer you could argue that success is ultimately defined by your ability to get desired goods into your customers’ hands in a timely fashion. But how can you satisfy your customers in the face of supply chain disruption? How can you ensure that you’re managing your inventory efficiently and cost effectively? According to […]
  1. Data & Insights
The retail industry isn’t immune to the side effects brought on by the Great Resignation. According to recent data from the U.S. Bureau of Labor Statistics, there were a total of 155,000 job openings in retail as of March 2022. While big-box retailers such as Walmart and Target can incentivize retail associates to fulfill job openings […]
  1. Channel: Delivery
Walmart Canada has launched a new online convenience store, Walmart Now, designed to deliver orders to customers in 30 minutes. The service, powered by Instacart, currently is available in the Toronto metro area. According to the announcement, “Walmart Now service provides customers with the opportunity to shop from Walmart’s wide assortment of fresh groceries, pantry […]
  1. Shopper & Customer
CHICAGO – H-E-B narrowly edged out Amazon and Amazon Fresh to qualify as the nation’s top-ranked eCommerce grocery retailer, according to the inaugural dunnhumby eCommerce Retailer Preference Index (RPI). In a comprehensive, nationwide study that examines the emerging $100 billion U.S. eCommerce grocery market, H-E-B narrowly edged out second-placed Amazon and third-placed Amazon Fresh in […]
  1. Data & Insights
CHICAGO–(BUSINESS WIRE)–U.S. online grocery shoppers spend more, are less loyal and struggle more financially, according to the dunnhumby Consumer Trends Tracker released today. Omnichannel shoppers spend 1.5x more on groceries than in-store only shoppers but spread their dollars between up to 2x as many different retailers. In addition, households that shop online are 6% more […]
  1. Corporate Strategy
Hair color retailer Madison Reed is strengthening its C-suite with two new appointments. Brad Lande-Shannon has joined the company as Chief Marketing Officer (CMO) and Tyler Wozny has been promoted to the post of Chief Digital Officer. Madison Reed, which announced $33 million in new funding in April 2022, began as an online-only DTC company […]
  1. Corporate Strategy
In episode 355 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Vijay Talwar, CEO of, one of the world’s largest online marketplaces. Talwar discusses his professional background in retail (1:02), what excited him about joining Wish as chief executive (3:10), and his turnaround strategy to revitalize the business (5:12). He shares how Wish is […]
  1. Technology & Innovation
Hugo Boss has selected Nedap’s iD Cloud platform for its retail business. The aim of this tie up is to create supply chain visibility, improve merchandise availability and to deliver excellent shopping experiences. Nedap’s inventory management platform Hugo Boss with end-to-end, real-time inventory visibility and optimal merchandise availability using RFID technology. As part of the […]
  1. Technology & Innovation
The global pandemic sparked an evolution in the retail landscape that doesn’t show signs of stopping. Namely, there have been two obvious shifts among consumers: increased omnichannel shopping habits and decreased brand loyalty. Customers aren’t hesitating to find another retailer that gives them the shopping experience they desire, whether in-store or online. To keep up […]
  1. Acquisitions, Divestitures & Mergers
It seems like any retailer can open a marketplace today…and many are. As the space becomes more crowded, these platforms need to work harder to stand out.   That’s why Italic is leaning into a very specific value proposition: A vertically integrated model that gives consumers access to luxury-grade products at a fraction of the price. […]
  1. Technology & Innovation
The past two years have been a game changer for commerce. During that time, global same-site sales rose 44% for B2C businesses and 95% for B2B brands. The momentum continues: according to new Salesforce commerce research, 69% of surveyed leaders are investing in new digital channels.  As supply chain issues and operating costs rise across […]
  1. Technology & Innovation
Retail has certainly evolved over the past two years. Today, we’re living in an omnichannel retail universe that must be catered to carefully by retailers. Store associates can’t be expected to carry the entire load and overwhelming task of the end-to-end sales process anymore, but we also can’t entirely lean on artificial intelligence (AI) to […]
  1. Data & Insights
CHICAGO — IRI has launched the IRI OmniConsumer Receipt Panel, a new panel that will source receipt data from 120,000 active households on where they shop. “The IRI OmniConsumer Receipt Panel offers an unparalleled view of consumer purchase behavior, allowing clients to gain key insights into how consumers are shopping across channels,” said Jeremy Allen, […]

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Editor’s Choice

  1. Channel: Restaurants
  2. CPG: NonFood
  3. Channel: Restaurants
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  6. Department: HBC
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  8. Partnerships & Alt Profit
  9. Media & Marketing
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  11. Shopper & Customer
  12. Trends & External Forces
The KFC x Crocs Clogs sold out quickly after New York Fashion Week influencer event, winning KFC an award in the ‘Events: New Product or Service Launch’ category of Ragan’s 2021 Media Relations Awards. After grabbing attention with its Extra Crispy Sunscreen, fried chicken-scented scratch ‘n’ sniff Valentine’s Day cards, and an 11 Herbs & […]
  1. Data & Insights
  2. Corporate Strategy
  3. Media & Marketing
  4. Data & Insights
  5. Shopper & Customer
  6. Technology & Innovation
  7. Trends & External Forces
  8. Associates & Employees
  9. Holiday & Events
What do you get when you combine one of the largest shopping events of the year with historic levels of inflation, stock shortages, and labor issues? We’ll tell you exactly what you get… You get the 2022–23 Back to School (BTS) shopping season. As noted in Field Agent’s Back to School Success Kit: How Brands […]
  1. Corporate Finance
  2. Department: HBC
  3. Acquisitions, Divestitures & Mergers
  4. Corporate Strategy
  5. Corporate Finance
  6. ESG
  7. Data & Insights
  8. International
  9. Shopper & Customer
  10. Technology & Innovation
  11. Trends & External Forces
  12. Merchandising
  13. Operations & Supply Chain
Kohl’s is off the sales block following the end of talks with Franchise Group (FRG), which has been the highest bidder for the company since the retailer began seeking a buyer in January 2022. When exclusive acquisition negotiations began in early June, FRG proposed $60 per share for Kohl’s, a valuation of $8 billion, eventually […]
  1. Associates & Employees
  2. Department: Foodservice
Today, the Underground Donut Tour, the World's Best Donut Tour, is launching their first tour within the European Union, specifically, in Dublin, Ireland. The Underground Donut Tour has been running for 7 years across the US and the UK, including Chicago, Philadelphia, New York City, Portland, Seattle, Boston, Nashville, New Orleans, London and now adding Dublin to our roster. Hosting thousands of guests from around the world and showcasing the best doughnuts each city has to offer.