Omnichannel

Articles about omnichannel in retail

  1. Channel: Mass

Video Forum: Dr. David Carmouche, Walmart

Dr. David Carmouche, senior vice president of omnichannel care at Walmart, tells this week’s Video Forum about the company’s plan to double the footprint of its eponymous health centers. He also shares his insights about the evolution of the format since its inception in 2019, how the clinics relate to the Supercenters they adjoin, Walmart’s […]
< 1 min read
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  1. Technology & Innovation

Tech Stack Examples and Best Practices That Will Set You Up for Ecommerce Success DSI

“It’s important to think about this [a tech stack] as something that’s designed, orchestrated, measured, and improved over time, and being in pursuit of solving specific problems in specific ways, rather than a collection of one-off choices.” — Matt Powell, Chief Technology Officer, FTD To succeed on digital and physical shelves, brands need enabling technology. […]
10 min read
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  1. Media & Marketing

Interview: Pandora’s David Walmsley – the digital pioneer making multichannel magic happen

Cult jewellery brand Pandora may be known for its many physical stores – it has more than 2,500 worldwide – but it has a thriving omnichannel business. To build on… The post Interview: Pandora’s David Walmsley – the digital pioneer making multichannel magic happen appeared first on Latest Retail Technology News From Across The Globe […]
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  1. Technology & Innovation

Meet the TRI Q&A: Andrew Neelon

Get to know RETHINK Retail’s Top Retail Influencers through the “Meet the TRI” Q&A series! Dive in to learn about a member of the thought leader community and follow their work and insights across our content and their social channels. Hi, I’m Andrew Neelon, Founder & CEO, 1REC. Connect with me on LinkedIn! “Tell us […]
8 min read
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  1. Corporate Strategy

Glossier Bolsters C-Suite with New Creative, Marketing and Commercial Officers

Beauty brand Glossier has expanded its all-women leadership team with three C-suite appointments, including the promotions of Marie Suter to Chief Creative Director and Kleo Mack to Chief Marketing Officer, as well as the hiring of former Chanel executive Chitra Balireddi as Chief Commercial Officer.  Suter joined Glossier in 2018 and has been behind much of Glossier’s […]
2 min read
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  1. Shopper & Customer

How Forever 21 Accelerated its E-Commerce Growth

We’ve all done it: We get to that point of finishing our purchase and we’re presented with the choice of checking out as a guest or creating an account with the retailer. Some part of us knows that we should just create the account — but then we hesitate. The form, the fields, the time, […]
3 min read
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  1. Data & Insights

Consumers Voice How They Really Feel About the Use of AI and ML in Retail Experiences

It’s rare that a new technology draws as much fevered interest as ChatGPT, but then again an OpenAI chatbot that speaks and writes full paragraphs, writes college essays, and de-bugs and explains code fixes doesn’t come along every day. Most conversational chatbots today aren’t as advanced as ChatGBT, even with its many limitations. Even so, […]
3 min read
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  1. Shopper & Customer

Top 100 E-commerce in the UK – 2nd Semester 2022

E-Commerce Nation, in partnership with Similarweb, has compiled a list of the Top 100 E-commerce UK. The recent surge in energy and life prices has significantly impacted household consumption. As the high season approaches, brands are actively competing to lure customers to their online stores, accessible via computers, mobile sites, and increasingly, mobile apps. In […]
4 min read
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  1. Channel: Mass

Walmart Plans $1.5 Billion Investment in Mexico and Central America for 2023

Walmex, Walmart’s Mexico and Central America business, is planning to spend nearly $1.5 billion in the region in 2023. The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. Walmex plans […]
2 min read
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  1. Operations & Supply Chain

How 3PLs Support Omnichannel Retailers Through Uncertain Times

E-commerce and brick-and-mortar retailers are caught in a vortex of clamor about inflation, a potential economic downturn, and what some expect to be a shopping slowdown. At the same time, research shows there’s reason to be hopeful. Even if shoppers pump the brakes on spending, retail sales are still likely to increase some 4 percent […]
4 min read
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  1. Trends & External Forces

Best Buy and Atrium Health Partner to Provide Enhanced At-Home Hospital Care

Best Buy Health will work with Atrium Health to develop new hospital-at-home offerings, helping enable providers to deliver high-quality care while reducing emotional and financial burdens on patients and caregivers. Atrium Health already has a strong position in telemedicine and a well-established hospital-at-home program, combined with a patient population of nearly 3 million people. Atrium […]
2 min read
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  1. Channel: Mass

Walmart Plans $1.5 Billion Investment in Mexico and Central America for 2023

Walmex, Walmart’s Mexico and Central America business, is planning to spend nearly $1.5 billion in the region in 2023. The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. Walmex plans […]
2 min read
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  1. Shopper & Customer

The New CPG Playbook: Embrace Product, Marketing and Experience Innovation to Drive Growth

The digital surge during COVID-19 accelerated the introduction of direct-to-consumer CPG brands selling online, but three interlocking trends could hobble their continued growth. One is simple competition: more brands and more products competing for consumer wallet and mind share. The second is inflation, which is causing consumers to adjust their purchasing patterns. In the U.S. […]
7 min read
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  1. Trends & External Forces

Walmart Health will Expand to 75+ Locations by 2024

Walmart Health plans to open 28 new locations in 2024, bringing the total number of sites to more than 75 and expanding its footprint into two new states — Missouri and Arizona. The first of the new Walmart Health centers will open in Q1 2024, and like the existing centers will be staffed with providers […]
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  1. Shopper & Customer

Shifting Ecommerce and Retail Media Trends — And How Brands Can Prepare for What’s Next DSI

“The shopper is starting their shopping journey online on more than 60% of occasions now. Even if they’re not buying the product online, they’re starting the journey there. We have to be thinking digital-first in everything — in the assortment strategy, in the product development cycle, supply chain, media — all of these things.” — […]
9 min read
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  1. Technology & Innovation

Best Buy Shutters Up to 30 Larger Stores as it Shifts Omnichannel Operating Model

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year. The retailer plans to invest $200 million in capital expenditures for both […]
2 min read
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  1. Channel: Mass

Target, Macy’s and Dollar Tree Prep for a Tough Year Despite Holiday Success

While the 2022 holiday season was an overall success, the specter of a potential recession was clearly looming over the retail industry in the final months of the year. That pressure can be felt in the Q4 2022 results and fiscal 2023 outlooks released by a multitude of retailers this week. Walmart has already warned […]
4 min read
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  1. Technology & Innovation

Featuring JYSK, M&S, and River Island: RTIH’s biggest retail technology news stories of the week

It’s Friday, the weekend is almost upon us, so let’s kick back and reflect on another eventful week for the retail systems space. Here’s your briefing on the most important stories from the past five days, including Marks and Spencer, AiFi, Mercaux, and Spreetail. 1. Russell Johnson departs Meta to take on Chief Data Scientist […]
4 min read
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  1. Technology & Innovation

Fueling Frictionless Retail With Near Store Solutions

Low-and-no contact retail exploded in response to the demands of COVID-19, yet these service delivery methods remain popular. Near-store, curbside solutions leverage modern, fast data networks to help to minimize that contact. When Steve Jobs first announced the iPhone in 2007, few could have  anticipated just how much smartphones and their adoption would transform what […]
6 min read
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  1. Media & Marketing

AiFi announces autonomous stores milestone: Presenting the week’s coolest retail technology plays

RTIH Editor, Scott Thompson, brings you his top ‘future of retail’ systems launches and deployments from the past week, including Żabka Polska, Ikea, Prada, River Island, Casper, Amazon, and M&S. AiFi and Żabka Polska Autonomous retail firm, AiFi, has hit an active stores milestone. In a LinkedIn post, the company said: “The launch of our […]
4 min read
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  1. Trends & External Forces

Walmart Health plans major expansion

BENTONVILLE, Ark. — Walmart plans to add 28 new Walmart Health centers this year, bringing the total number of locations to at least 75 by year-end. The expansion will bring the Walmart Health format into two new states — Missouri and Arizona — while deepening its presence in Texas with additional outlets in the Dallas […]
2 min read
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  1. Shopper & Customer

Enabling Real-Time Communication With SMS

With increasing emphasis on omnichannel strategy when engaging customers, real-time communication becomes essential as more and more consumers prefer brands to communicate with them via SMS. Consider the following data: 8 percent of Americans opt for SMS as their preferred communication channel to receive transactional updates; and 3 percent of American consumers wish to receive […]
2 min read
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  1. Shopper & Customer

The Rise of The Digital Gift: How Retailers Can Adapt to a New Future

The past few years have thrust digital shopping into the spotlight and it’s a trend that’s here to stay. The 2022 holiday season was no different, as shoppers continued to purchase online goods and gift cards for their loved ones, providing valuable insights on the emerging ways consumers are approaching gifting across channels. Retailers looking […]
3 min read
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  1. Media & Marketing

Acosta unveils new unified brand

JACKSONVILLE, Fla. — Acosta has launched Acosta Group, a new unified brand for the company, aligning its omnichannel retail, marketing and foodservice agencies to provide seamless access to the company’s end-to-end solutions. Building on the company’s transformation and strategic investments over the past three years, this move distinctly positions Acosta Group as the leading driver […]
2 min read
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  1. Shopper & Customer

KFC By-By Baby Boomers Hello Gen Z

  Marketing to baby boomers in 2023 just might be an investment that will not pay off. Once again Steven Johnson reminds us that restaurant companies that ‘Look A Customer Ahead’ will do better over time that those companies that simply can’t let go of the past.  Johnson stated, if your restaurants and marketing messaging […]
5 min read
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Editor’s Choice

  1. Technology & Innovation
  2. Corporate Strategy
  3. Corporate Finance
  4. Partnerships & Alt Profit
  5. Media & Marketing
  6. Agencies & Vendors
  7. Data & Insights
  8. International
  9. Shopper & Customer
  10. Technology & Innovation

aisle 3 exits the CSS business and uses proceeds to support growth in sneaker category

AI powered shopping platform aisle 3 has completed the sale of its Google Comparison Shopping Site (CSS) service to Product Hero. Financial terms of the deal were not disclosed, other than it being all cash. The sale consolidates market share for CSS service provider Product Hero, which works with the likes of Rituals and Ikea. […]
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  1. Partnerships & Alt Profit
  2. Partnerships & Alt Profit
  3. Shopper & Customer
  4. Technology & Innovation

Kroger lands deal for self-driving truck deliveries

Get ready because the empty truck cabs in motion are coming. Gatik, which is involved in autonomous middle-mile logistics, has announced a multi-year commercial collaboration to transport customer orders within Kroger’s Dallas distribution network. The operations will launch in a few weeks. Under the collaboration, Gatik’s medium-duty autonomous box trucks will transport fresh, customer-favorite products from […]
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  1. CPG: Food
  2. Channel: Grocery
  3. Department & Category
  4. Department: Beverage
  5. Department: Food
  6. Corporate Strategy
  7. Shopper & Customer
  8. Technology & Innovation
  9. Trends & External Forces
  10. Merchandising
  11. Owned Brands (Private Label)

Albertsons Redesigns and Expands Open Nature Own Label Line

Albertsons yesterday unveiled what it said was “the redesign of its Open Nature brand as the company strives to become the brand of choice for those health-conscious shoppers seeking a more balanced lifestyle. Open Nature, which is part of Albertsons Cos. Own Brands portfolio, provides shoppers with tasty foods made with thoughtfully chosen ingredients that […]
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  1. Stores & Formats
  2. Corporate Finance
  3. Trends & External Forces
  4. Associates & Employees
  5. Stores & Formats

Dollar General investing $100M in its stores, with a focus on boosting labor

Dive Brief: Dollar General posted net sales of $10.2 billion during the fourth quarter of 2022, a figure that was up 17.9% compared with the same period in 2021, the discount retail chain reported Thursday. Comparable-store sales rose 5.7% year-over-year in Q4, while operating profit was up 17.1%. CEO Jeff Owen said Dollar General intends to invest about […]
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