Omnichannel

Articles about omnichannel in retail

  1. Channel: Mass

Forget the ‘Wirkin’ — Rebag Joins Walmart Marketplace, Offering Walmart Customers Real Birkins and More

Even as Walmart’s Birkin dupe — dubbed the “Wirkin” — continues to sell like hotcakes, the retailer has announced a new deal that will give its customers access to the real thing. Luxury resale marketplace Rebag has joined the Walmart marketplace, making its selection of secondhand luxury handbags, jewelry and watches available on Walmart.com and […]
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  1. Technology & Innovation

Walkbase Millimeter Wave Sensor Solution now available for retailers following US grocery store trials

STRATACACHE company Walkbase, an in-store analytics solutions provider for retailers, has unveiled new millimeter wave sensor technology. On display this week at NRF in New York, it provides retailers and premises owners a way to accurately measure in-store customer behaviour without collecting or divulging the personal identifying information (PII) of customers.  “For retailers looking to […]
3 min read
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  1. Technology & Innovation

Digital gift cards firm Recharge announces £38 million facility with ABN AMRO to fuel M&A strategy

Recharge, a European specialist in online prepaid payments, has secured a £38 million facility with ABN AMRO. It says that the funding will enable the company to “drive consolidation across markets, open new segments and overall strengthen its position in the prepaid payments industry”. The £38 million facility is part of a broader strategy to […]
2 min read
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  1. Technology & Innovation

Refund tech firm Reshop brings in Afterpay Co-Founder Anthony Eisen as CEO and bags $17m in funding

Reshop, a startup that focuses on the refund process for both consumers and retailers, has announced Anthony Eisen as its CEO, as well as a $17 million fundraise.  Eisen most recently served as Co-Founder and Co-CEO at FinTech firm Afterpay, which he launched alongside Nick Molnar in 2014 and listed on the ASX in May […]
2 min read
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  1. Technology & Innovation

Many UK retail CFOs pessimistic about trading conditions for 2025 as budget adds £7bn to bills

A British Retail Consortium survey of CFOs (Chief Financial Officers) at 52 UK retailers reveals significant concern about trading conditions over the next 12 months. Sentiment languished at -57 with 70% of respondents “pessimistic” or “very pessimistic” about trading conditions over the coming 12 months, while just 13% said they were “optimistic” or very “optimistic” […]
3 min read
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  1. Technology & Innovation

Fashion focused generative AI platform Raspberry AI lands $24 million in Series A funding led by a16z

Raspberry AI, a generative AI platform for fashion creatives working with Under Armour, MCM Worldwide, Gruppo Teddy and Li & Fung, has secured $24 million in Series A funding led by Andreessen Horowitz (a16z). Existing investors Greycroft, Correlation Ventures and MVP Ventures also participated in the round, along with angel investors including Gokul Rajaram and Ken […]
4 min read
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  1. Technology & Innovation

Curbing the $890 Billion Return Problem: Proactive Solutions for Retailers

With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers. According to the latest data from the National Retail Federation (NRF), merchandise returns are projected to reach an astounding $890 billion in 2024, accounting for approximately 16.9% of sales. While this underscores the inevitability of returns, it […]
4 min read
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  1. Media & Marketing

Why Creators are Creating a New World of Commerce

More than 50% of brands plan to increase budget spend on creators in 2025. While brand execs across categories agree that creators help boost awareness and product consideration, their tactical goals and priorities vary.  During this episode of Retail Remix, Rodney Mason of LTK and Frank Dudley of Northwestern University dig into their latest research […]
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  1. Shopper & Customer

Andrea Leigh of Allume Group: 3 Ways To Drive Shopper Loyalty Today

“Loyalty is huge and can drive an enormous amount of growth for a brand.” — Andrea Leigh, Founder and CEO, Allume Group Stanley Cup. Barbie. Apple. What do all these brands have in common? Fiercely loyal customers. These companies breathe rarefied air. Achieving customer loyalty is the Holy Grail, but it is still elusive for […]
8 min read
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  1. Technology & Innovation

Game changer for Wolt Ads retail media solution as it utilises AppsFlyer Data Collaboration Platform

AppsFlyer, a specialist in data collaboration solutions, marketing measurement, and data analytics, has announced a partnership with Wolt, which operates in the local commerce and delivery space. Through the tie up, Wolt Ads – Wolt’s retail media solution – will utilise AppsFlyer’s Data Collaboration Platform (DCP) to share and collaborate on first-party data with advertisers […]
2 min read
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  1. Technology & Innovation

AI insights, clienteling, and store fulfillment coming to Aptos ONE PoS platform during 2025

Aptos reports today from NRF’s Big Show in NYC that 2025 will see its largest R&D spend in company history. Exact numbers were not given in a press release, but according to Aptos CEO Pete Sinisgalli, the investment will fund major new Aptos ONE PoS platform capabilities, faster release cycles and a transition to a unified […]
4 min read
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  1. Technology & Innovation

Five year journey comes to an end as Scott Ruffin founded online delivery startup Pandion shuts down

Just ten months ago, Pandion, which was started in 2020 by former Amazon and Walmart executive Scott Ruffin, raised $41.5 million, with sales forecasted north of $200 million. But the parcel network designed for e-commerce residential delivery has now closed abruptly, after talks with potential acquirers and investors proved unsuccessful. Employees will be paid through to […]
4 min read
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  1. Retail Operations

Omnichannel success in fresh & baked with Bimbo bakeries Omar Haque

The CPGGUYS are joined in this episode by Omar Haque, VP & GM of omnichannel at Bimbo bakeries. He is a CPG executive with over 20 years of experience across all things digital – CPG, eCommerce, DTC, Online Grocery, Retail Media, Omnichannel. Over the last 12+ years, first at Colgate Palmolive and now at Bimbo […]
2 min read
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  1. Technology & Innovation

Retail247 enlists industry veterans as technology firm announces formation of new advisory board

Retail247, known for its PIM (Origin), stock platform (Archean) and retail consultancy services, has announced the formation of a new advisory board. This includes Andy King who has served as CEO at Evans Cycles, Dobbies Garden Centres, and Notcutts Garden Centres. Additionally, he has held NED roles at several prominent businesses including Topps Tiles and […]
2 min read
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  1. Trends & External Forces

The Future of Brick-and-Mortar Stores in 2025

The traditional retail landscape is evolving at an unprecedented pace. With the rise of e-commerce giants, brick-and-mortar stores are redefining their roles in the retail ecosystem. By 2025, the future of physical retail will hinge on its ability to blend with digital innovations while retaining its unique strengths. This blog will explore how brick-and-mortar stores […]
4 min read
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  1. Technology & Innovation

bpost tests out parcel lockers initiative in Antwerp that offers shipping without packaging or labels

bpost, also known as the Belgian Post Group, is launching a pilot project that allows customers to send items without packaging or labels by dropping them off in a parcel locker. In an initial stage, this option will only be available through the My bpost app. Starting this week, private customers and businesses sending items […]
2 min read
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  1. Retail Ecosystem

2024 Omnichannel Retail Recap with Flywheel’s Emma Irwin

The CPG Guys are joined in this episode by Emma Irwin from Flywheel digital to recap all things omnichannel & retail in 2024. Emma is also host of the podcast ‘Commerce collective’. Find Emma Irwin on Linkedin: https://www.linkedin.com/in/emma-irwin-b950a397/Find Flywheel on Linkedin: https://www.linkedin.com/company/flywheel-digital/posts/?feedView=allFind Flywheel online: https://www.flywheeldigital.com/Find the ‘Commerce collective’ podcast: https://podcasts.apple.com/us/podcast/the-commerce-collective-podcast/id1633426767 Here’s what we discussed :  […]
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  1. Technology & Innovation

Leveraging technology to elevate customer satisfaction in retail: trends and innovations

In today’s competitive retail landscape, customer satisfaction is more important than ever. With so many opportunities available, customers expect outstanding experiences based on what they are looking for. From a personalised shopping perspective to a seamless omnichannel experience, tech innovations are redefining the retail industry completely. That being said, let’s dive deeper into this article […]
6 min read
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  1. Data & Insights

Retail Media 2024 recap with Andrew Lipsman – Media, Ads + Commerce

The CPGGUYS are joined in this episode by industry analyst Andrew Lipsman. With a decade plus of observing and analyzing the omnichannel market and retail transformation, he is arguably one of the most revered analysts of our time. We have a deep dialogue on the year that passed us by and who the retail media […]
2 min read
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  1. Retail Operations

Breaking Silos and Driving Omnicommerce in Your Organization | DSI

“Coming with that vision of ‘We’re global, we’re telling you what to do and we know best,’ does not work.” — Diana Macia, Director of Global Omnicommerce Capabilities, Kellanova Building a truly omnichannel organization requires establishing a strategic vision, cultivating buy-in, breaking silos, and fostering collaboration. In the best of circumstances, accomplishing all these things […]
7 min read
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  1. Technology & Innovation

How Brands from Walmart to Pacsun Have Harnessed the Power of Digital Twins

In its broadest and most straightforward definition, a digital twin is “a virtual replica of a physical object, person or process that can be used to simulate its behavior to better understand how it works in real life,” according to McKinsey. Digital twins are often linked to a data source; in some cases, that means […]
5 min read
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  1. Data & Insights

Army & Air Force Exchange Deploys AI-Powered Customer Service Chatbot

The Army & Air Force Exchange Service (AAFES), a retailer serving American soldiers, airmen, guardians and their families, has expanded its partnership with Manhattan Associates to include the solution provider’s AI-powered customer service chatbot. The Exchange has run order fulfillment through Manhattan Active Omni since 2019 and now has deployed Manhattan Active Maven to better […]
2 min read
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  1. Data & Insights

Top 10 DSI 2024 Content Picks | DSI

The Digital Shelf Institute (DSI) is dedicated to providing ecommerce leaders with the encouragement, insights, and fuel needed to succeed in digital commerce.  Whether you’re listening to our unparalleled podcast series, reading our groundbreaking research, or looking for actionable insights from industry leaders, we’ve got you covered.  As 2024 closes, here are the DSI’s top […]
9 min read
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  1. Technology & Innovation

2024: the year of AI, reality checks, and physical stores claiming a new place in shoppers’ lives

As the Christmas and New Year break fast approaches, RTIH Founder and Editor, Scott Thompson, runs through his key retail tech related takeaways from a hugely eventful and fascinating 2024. Ignore AI at your peril Using AI to nudge people towards better choices, like suggesting alternatives to high sodium products, could revolutionise how shoppers interact […]
7 min read
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  1. Acquisitions, Divestitures & Mergers

NY Stock Exchange Suspends Trading of The Container Store Stock

The New York Stock Exchange (NYSE) has begun proceedings to delist the common stock of The Container Store Group, beginning with an immediate suspension of trading on the stock. The retailer received a warning in May 2024 after its stock dipped below an average trading price of $1 for more than 30 days. However, the […]
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  1. Department: Beverage

Full Glass Wine Acquires 2 More Brands, Targets $200 Million in 2025 Revenue

The newly created DTC wine conglomerate Full Glass Wine Co. has made its sixth and seventh acquisitions — Wine Access and Cameron Hughes Wine. Founded in 2023 by entrepreneur Neha Kumar and alcohol industry veteran Louis Amoroso, who previously served as President of DTC at alcohol ecommerce solution DRINKS, Full Glass Wine said that with these new […]
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  1. Trends & External Forces

Retail trends 2025: All eyes on AI as tough competition and price sensitive customers test industry

While inflation may have slowed, consumers remain price sensitive as retailers look to AI to drive growth. The top trends for the retail industry include AI-driven personalization and omnichannel integration.
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  1. Technology & Innovation

Marks and Spencer Chairman Archie Norman set to headline Retail Technology Show 2025 conference

Chairman of M&S, Archie Norman, has been confirmed to headline the 2025 edition of Retail Technology Show (RTS). Debuting in its new home, ExCeL London, RTS will welcome 15,000 retail professionals on 2nd and 3rd April. Speaking on the Headline Stage on day one, Norman will join ‘Customer Whisperer’ Kate Hardcastle, for a fireside chat […]
3 min read
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  1. Department & Category

PepsiCo at NACS: CPG Breakthroughs for 2025

The National Association of Convenience Stores (NACS) event serves as a bellwether for consumer packaged goods (CPG) innovation. This year, PepsiCo didn’t just show up—they set the tone, blending flavor innovation, with bold ambitions and an unwavering commitment to people, planet, and their partners. Through my years of helping retail and CPG companies reimagine what’s […]
7 min read
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Trending Topics

Editor’s Choice

  1. Holiday & Events
  2. Holiday & Events

Shoppers believe best holiday deals are after holidays

A good number of consumers, over 77%, believe there are better deals available after the holidays, and nearly 51% plan to take advantage by making a large purchase in late December and January. Those are top findings from a Holiday Green survey, from CouponCabin, regarding consumer habits in the post-holiday time frame. When it comes to post-holiday […]
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  1. Trends & External Forces
  2. Data & Insights
  3. Technology & Innovation
  4. Trends & External Forces

2025 Outlook: A Snapshot into Ad Spend, Opportunities, and Strategies for Growth

IAB’s 2025 Outlook: A Snapshot into Ad Spend, Opportunities, and Strategies for Growth offering an early glimpse into ad spending trends for the coming year. The report is a must-read to gain and understanding of brand and agency buyers’ growth strategies and the challenges they foresee. The report covers: 2025 projections for the market overall […]
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  1. Data & Insights
  2. Technology & Innovation

AI at the retail edge: What’s possible now

There’s been a lot of talk lately about artificial intelligence (AI) and generative AI (GenAI) and how these technologies are going to revolutionize retail. But the retail revolution can’t be accomplished with sweeping generalizations about putting more technology into stores. Successful retail outcomes are built using technology to solve specific challenges, expanding on wins and […]
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  1. Media & Marketing
  2. Department: Consumer Durables
  3. Department: HBC
  4. ESG
  5. Media & Marketing
  6. Data & Insights
  7. Shopper & Customer
  8. Trends & External Forces
  9. Holiday & Events
  10. Merchandising
  11. Operations & Supply Chain
  12. Stores & Formats

Some retailers would benefit from a TikTok ban in 2025

TikTok Shop took the market by storm in just two years. The social media platform sold more merchandise than Sephora [LVMUY] in late 2024 according to Earnest credit card data. TikTok Shop also handily outperformed during the 2024 holiday season. But a potential ban could result in brands losing access to a vital marketing and […]
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