Technology & Innovation Microsoft to invest billions more in ChatGPT maker Microsoft has confirmed its plans to make a “multibillion dollar” investment in OpenAI, the company behind the ChatGPT chatbot. The new investment follows previous investments by Microsoft in OpenAI, which also developed the image search engine DALL-E. RetailWire January 24, 2023January 24, 2023 < 1 min read ChatGPTResults & InvestmentMarketing: Voice 0 Saving Bookmark this article Bookmarked
Technology & Innovation Great Ways AI Can Positively Influence Your Retail Business Artificial intelligence has made huge strides in the last decade, transforming almost every aspect of life. One area where artificial intelligence has helped add real value is the way businesses operate. However, many business people are still skeptical about the role of AI in business, thus losing out on a resource that could make a […] Retail Minded January 24, 2023January 24, 2023 3 min read Technology & InnovationShoppersLegal & CriminalOperations & Supply ChainAI / MLTargetData & InsightsChatGPTTech: AIMarketing: Direct & PersonalizationGoogleDept. Adult BevMarketing: VoiceResults & InvestmentMarketing: In StoreSustainabilityDept. NonfoodThick Data 0 Saving Bookmark this article Bookmarked
Technology & Innovation Microsoft announces new multibillion-dollar investment in ChatGPT-maker OpenAI KEY POINTS Microsoft on Monday announced a new multiyear, multibillion-dollar investment with ChatGPT-maker OpenAI. Microsoft declined to provide a specific dollar amount, but Semafor reported earlier this month that Microsoft was in talks to invest as much as $10 billion. The deal marks the third phase of the partnership between the two companies, following Microsoft’s previous investments in 2019 and […] CNBC January 23, 2023January 23, 2023 2 min read Technology & InnovationChatGPTResults & InvestmentPartnershipsExecutivesGoogleTwitterMarketing: SocialMarketing: VoiceCompetitionInternationalDept. ApparelDept. NonfoodPredictions and ForecastsTech: AIDept. Toys & GamesAI / ML 0 Saving Bookmark this article Bookmarked 5
Technology & Innovation 3 Ways Banks Can Bridge The Growing Customer Expectation Gap Financial constraints like inflation costs and rising interest rates are hitting many consumers hard. This instability, paired with changing customer expectations from banks, means you must focus more on personalizing your customer service engagements and offering more proactive advice. Doing so can help bridge a growing customer expectation gap, while helping your bank run more […] Salesforce January 20, 2023January 20, 2023 5 min read Technology & InnovationShoppersIndustry Conferences and EventsResults & InvestmentData & InsightsThick DataMarketing: Direct & PersonalizationExecutivesConsumersPredictions and ForecastsMarketing: Loyalty & SubscriptionMarketing: In StoreCOVID19VendorsMarketing: SocialMarketing: VoicePartnershipsEconomyAssociates 0 Saving Bookmark this article Bookmarked
Partnerships & Alt Profit Apple launches Business Connect, names partners as advertising ambitions intensify The new feature allows businesses to customize and more quickly update information across Apple platforms including Maps, Messages, Wallet and Siri. MarketingDive January 19, 2023January 19, 2023 < 1 min read PartnershipsMarketing: Voice 0 Saving Bookmark this article Bookmarked
Corporate Finance Amazon Includes Warehouse Worker Support Teams In Layoffs The Seattle Times reports that as Amazon proceeds with its plans to lay off 18,000 employees, a number of those workers are the people recently hired in human Resources to deal with warehouse workers. Here’s how the Times frames the story: “In August, Amazon rolled out a new system to help its warehouse workers connect […] MorningNewsBeat January 19, 2023January 19, 2023 2 min read Operations & Supply ChainAssociatesAmazonCOVID19Results & InvestmentMarketing: Voice 0 Saving Bookmark this article Bookmarked
Media & Marketing Microsoft made an early bet on ChatGPT In 2019, Microsoft made a $1 billion investment in OpenAI, the company that developed ChatGPT. The technology giant has invested another $2 billion to help build the chatbot that answers questions, writes documents and offers responses on topics put to it. RetailWire January 13, 2023January 23, 2023 < 1 min read Technology & InnovationResults & InvestmentPricing & PromotionsMarketing: Voice 0 Saving Bookmark this article Bookmarked
Shopper & Customer Natural Language Processing: Guiding the Way for Retail CX With unprecedented worker shortages coupled with a surplus of inventory, retailers are bracing for a challenging start to the new year. While Black Friday discounts (that seem to creep earlier and earlier before Thanksgiving every year) incentivize consumers to a certain extent, many retailers are finding themselves strapped for customer service and sales staff — […] Pieter Buteneers January 11, 2023January 11, 2023 3 min read Technology & InnovationShoppersConsumersCustomer ExperienceAssociatesMarketing: VoiceDept. Natural / OrganicMarketing: SocialHoliday & EventsMeta (Facebook)Pricing & PromotionsMarketing: In StoreMarketing: TradeOperations & Supply ChainAmazonTargetTech: AIThick DataESG and CSRWalmartData & InsightsAI / ML 0 Saving Bookmark this article Bookmarked
Technology & Innovation How To Supercharge Your Automation for Bigger Cost Savings and More Efficiency Chances are your company has already spent time and money automating business processes that were once done manually. But that’s not enough to deliver the best customer experiences, biggest cost savings, long term growth, or greatest efficiency. What is? Intelligent automation. What is intelligent automation? Intelligent automation combines robotic process automation (RPA), artificial intelligence (AI), […] Salesforce January 3, 2023January 3, 2023 6 min read Technology & InnovationData & InsightsShoppersConsultingCustomer ExperienceThick DataDept. NonfoodExecutivesOperations & Supply ChainTech: AITech: RoboticsAI / MLPredictions and ForecastsReturnsPricing & PromotionsMarketing: Direct & PersonalizationSustainabilityStrategyDept. DeliPartnershipsAssociatesMarketing: VoiceMarketing: TradeDept. Fresh PreparedDeliveryUnilever 0 Saving Bookmark this article Bookmarked
Technology & Innovation AI Brings Holiday Joy to the Retail Contact Center While the holidays are a joyous season for most of us, they can feel like a lump of coal for retail contact center agents. Between Black Friday, Cyber Monday, and the Christmas rush, retail contact centers are bombarded with calls from customers making returns, asking questions about products, or not-so-politely complaining. This spike in volume […] Scott Kolman December 27, 2022December 27, 2022 3 min read Technology & InnovationShoppersMarketing: VoiceHoliday & EventsData & InsightsCustomer ExperienceConsumersReturnsStore LocationEconomyAssociatesDept. NonfoodBrick and MortarDept. Natural / OrganicExecutivesAmazonMarketing: BrandMarketing: Loyalty & SubscriptionPop UpsTech: AIAI / ML 0 Saving Bookmark this article Bookmarked
Technology & Innovation This year in tech felt like a simulation This year in tech, too much happened and very little of it made sense. It was like we were being controlled by a random number generator that would dictate the whims of the tech industry, leading to multiple “biggest news stories of the year” happening over the course of a month, all completely disconnected from […] TechCrunch December 24, 2022January 23, 2023 3 min read Technology & InnovationMarketing: SocialTwitterCryptoGovernmentMeta (Facebook)AssociatesLegal & CriminalBankruptcyAmazonInternational - UKResults & InvestmentTech: AR and VRNFTExecutivesData & InsightsDeliveryConsumersDept. Natural / OrganicESG and CSRTrends: TechPredictions and ForecastsPodcastsMetaverseMarketing: Voice 0 Saving Bookmark this article Bookmarked
Channel: Ecommerce & Digital Amazon’s ‘Customers ask Alexa’ Is a Marketing Opportunity Amazon’s new “Customers ask Alexa” could be a marketing opportunity for brands and retailers. Here’s how to get started. The post Amazon’s ‘Customers ask Alexa’ Is a Marketing Opportunity appeared first on Practical Ecommerce. Practical Ecommerce December 12, 2022December 12, 2022 < 1 min read AmazonMarketing: VoiceData & Insights 0 Saving Bookmark this article Bookmarked
Channel: Ecommerce & Digital Tip Jar: Amazon Sued Over Driver Tips As it Offers New Tipping Mechanism First, there’s this story from the Washington Post: “D.C. Attorney General Karl A. Racine … announced that his office had filed a consumer protection lawsuit against Amazon, alleging that the e-commerce giant stole tips from drivers and deceived consumers about the tipping model. “The lawsuit alleges that Amazon used deceptive methods to lead consumers to […] MorningNewsBeat December 12, 2022December 12, 2022 2 min read AmazonConsumersShoppersPricing & PromotionsMarketing: VoiceLegal & CriminalDeliveryPhilanthropyAssociatesDept. Nonfood 0 Saving Bookmark this article Bookmarked
Technology & Innovation Another week of layoffs, executive departures and AI-generated everything Hello again! Greg here again with Week in Review. WiR is the newsletter where we take the most read TechCrunch stories from the last seven days and wrap them up in as few words as possible — no fluff, no nonsense,* just a quick blast of everything you probably want to know about in tech […] TechCrunch December 11, 2022December 12, 2022 3 min read Technology & InnovationExecutivesMarketing: SocialTwitterAmazonGoogleAssociatesTrends: FinanceMarketing: VoiceDeliveryPodcastsReturnsInternational - UKESG and CSRDept. NonfoodData & InsightsLegal & Criminal 0 Saving Bookmark this article Bookmarked
Technology & Innovation How Customer Service Teams Can Lower Costs and Deliver Quality at Scale As the CEO of Service Cloud, I’m constantly seeking to understand what’s working for our customers, and what’s not. What’s become clear is that the most successful companies are customer companies. They are obsessed with their customers, willing to break down silos, and deliver truly awesome, personalized experiences that reflect what customers want and need, […] Salesforce December 10, 2022December 10, 2022 5 min read Technology & InnovationShoppersData & InsightsAssociatesOperations & Supply ChainMarketing: VoiceDept. NonfoodDept. AppliancesData VisualizationMarketing: Direct & PersonalizationInsight ProvidersDept. GroceryMarketing: In StoreMarketing: UGCStrategySustainabilityThick DataExecutivesVendors 0 Saving Bookmark this article Bookmarked
Technology & Innovation How “Co-Opetition” Can Help Overcome the Obstacle of Retail Overstock The retail industry has struggled to cope with the unprecedented changes in the last few years spurred by the pandemic, leading to a scarcity of goods and overstocking in many cases. Additionally, snarls in supply chains resulted in bulk purchases until inflation changed consumer shopping patterns. Failure to identify and forecast changes resulted in excess […] Shubhankit Verma December 9, 2022December 9, 2022 4 min read Technology & InnovationOperations & Supply ChainData & InsightsPartnershipsShoppersAmazonPredictions and ForecastsBest BuyDivestituresPricing & PromotionsAI / MLWeatherMarketing: TradeConsumersBrick and MortarConsultingCOVID19Dept. ApparelMarketing: VoiceEconomyMarketing: BroadcastMarketing: In StoreStrategySustainabilityTech: AIDept. Nonfood 0 Saving Bookmark this article Bookmarked
Technology & Innovation How Retailers Can Use Conversational AI to Drive Positive CX This Holiday Season and Beyond According to Mastercard SpendingPulse, in-store sales are anticipated to increase 7.9 percent this holiday shopping season, with an estimated 4.2 percent increase in online sales. A survey by Deloitte predicts an even stronger e-commerce increase of between 12.8 percent and 14.3 percent. This growth points to an expected increase in shoppers contacting retailers for different […] Kerry Robinson December 7, 2022December 7, 2022 2 min read Technology & InnovationShoppersHoliday & EventsCustomer ExperienceConsultingData & InsightsAssociatesThick DataInsight ProvidersMarketing: VoiceConsumersMarketing: In StorePredictions and ForecastsTech: AIAmazonAI / ML 0 Saving Bookmark this article Bookmarked
Technology & Innovation The Innovation Conversation: Left To Their Own Devices The continuing goal of “The Innovation Conversation” is to explore some facet of the fast-changing, technology-driven retail landscape and how it affects businesses and consumers. It is, we think, fertile territory … and one that Tom Furphy – a former Amazon executive who led the team that developed Amazon Fresh, and currently CEO and Managing […] MorningNewsBeat December 1, 2022December 1, 2022 < 1 min read Technology & InnovationAmazonConsumersMarketing: SocialExecutivesTech: IoTUnileverDept. FreshEconomyMarketing: VoicePartnershipsPredictions and ForecastsResults & InvestmentTrends: RetailPodcasts 0 Saving Bookmark this article Bookmarked
Shopper & Customer Conversational Commerce Delivers a Competitive Advantage for Retailers During the Holiday Season In the blink of an eye, the holiday season is back in action. To no surprise, retail experts predict the continued growth of online shopping during the busy season, with e-commerce sales expected to climb by 13.5 percent, reaching a whopping $262 billion. With this anticipated surge, retail brands that fail to provide the top-notch […] Lans Crauer November 30, 2022November 30, 2022 3 min read ShoppersTechnology & InnovationHoliday & EventsConsumersCustomer ExperienceMarketing: VoiceMarketing: Direct & PersonalizationMarketing: In StoreMarketing: TradePredictions and ForecastsMarketing: UGCMarketing: Loyalty & SubscriptionThick DataStore LocationMeta (Facebook)Dept. Natural / OrganicBig DataMarketing: SocialTrends: RetailHealth & WellnessGoogleData & InsightsAI / ML 0 Saving Bookmark this article Bookmarked
Channel: Ecommerce & Digital Amazon’s Alexa on course to lose £8bn this year Amazon’s Alexa voice assistant division is expected to lose up to £8.4 billion this year, according to a report from Business Insider. As the US tech giant goes through its… The post Amazon’s Alexa on course to lose £8bn this year appeared first on Latest Retail Technology News From Across The Globe – Charged. ChargedRetail November 22, 2022November 22, 2022 < 1 min read AmazonMarketing: VoiceTechnology & InnovationInternational - UK 0 Saving Bookmark this article Bookmarked
Shopper & Customer Conversational Commerce Guides all 5 Stages of the Retail Buying Journey While shoppers might be strapped for cash given a 9.1% rise in consumer prices, it doesn’t mean they’re willing to give up a premium customer experience. Although product and pricing remain key to acquiring customers in the retail space, it’s the top-notch, memorable experience a brand delivers that makes them stay. Personalization along with convenience […] Retail TouchPoints November 22, 2022November 22, 2022 5 min read ShoppersConsumersTechnology & InnovationMarketing: Direct & PersonalizationMarketing: VoiceCustomer ExperienceData & InsightsMarketing: TradeMarketing: UGCStrategyPricing & PromotionsCOVID19Marketing: ShopperESG and CSRMarketing: In StoreMarketing: Loyalty & SubscriptionPredictions and ForecastsTargetDept. NonfoodUnilever 0 Saving Bookmark this article Bookmarked
Channel: Ecommerce & Digital Amazon Layoffs To Continue Into 2023 In a memo to employees posted yesterday, Amazon CEO Andy Jassy said that layoffs that started this week, and that could number as many as 10,000, are going to continue into the new year. Here’s what Jassy wrote: (Note: The “Beth” that he refers to is Beth Galetti, Amazon’s SVP, People eXperience and Technology.) “Two […] MorningNewsBeat November 21, 2022November 21, 2022 3 min read AmazonAssociatesPredictions and ForecastsHealth & WellnessTechnology & InnovationStrategyBrick and MortarEconomyExecutivesTwitterAutonomous VehiclesCOVID19Marketing: SocialMarketing: VoiceStreaming 0 Saving Bookmark this article Bookmarked
Channel: Ecommerce & Digital Amazon Confirms Layoffs, Offers Voluntary Buyouts From the Seattle Times: “Amazon confirmed Wednesday it has begun laying off employees in its devices organization, the start of a string of job cuts that will likely impact around 10,000 workers in devices, retail and human resources … Amazon began making cuts in its devices division Tuesday, after news of the coming layoffs broke […] MorningNewsBeat November 17, 2022November 17, 2022 4 min read AmazonAssociatesTechnology & InnovationPricing & PromotionsMarketing: SocialPredictions and ForecastsExecutivesDept. NonfoodTech: RoboticsTikTokCOVID19Operations & Supply ChainTargetShoppersResults & InvestmentDeliveryMeta (Facebook)Marketing: VoiceMarketing: UGCHealth & WellnessConsumersTwitter 0 Saving Bookmark this article Bookmarked
Channel: Ecommerce & Digital Amazon: Increasing concern around holiday sales, Fresh 2023 B&M store halt, layoffs, Black Friday & Cyber Monday Deals From CRC LiveCast: brands anticipating negative holiday sales Y-Y:In our latest LiveCast webinar, we polled the audience and found that a net 6% of brands expect 2022 holiday season sales to be negative compared to last year. This dampening of expectations has materialized over the past couple of weeks where previously in our 3Q22 Amazon […] Cleveland Research Company November 16, 2022November 16, 2022 3 min read AmazonHoliday & EventsMarketing: TradePricing & PromotionsDept. FreshPredictions and ForecastsTechnology & InnovationDept. ApparelDept. NonfoodAssociatesDept. HBCResults & InvestmentDept. GroceryData VisualizationCOVID19Marketing: VoiceStrategyTargetEconomy 0 Saving Bookmark this article Bookmarked
Channel: Ecommerce & Digital Amazon To Layoff 10,000 Employees In the largest layoffs in Amazon’s almost three decades of doing business, the company said yesterday it plans to cut about 10,000 jobs as it prepares for a possible recession and deals with a post-pandemic reduction in its e-commerce business. The 10,000 number – which is said to be “fluid” and dependent on final decisions […] MorningNewsBeat November 16, 2022November 16, 2022 5 min read AmazonAssociatesTechnology & InnovationEconomyExecutivesHealth & WellnessResults & InvestmentMarketing: SocialWhole FoodsMeta (Facebook)ShoppersDept. GroceryCOVID19TargetHoliday & EventsConsumersOperations & Supply ChainTwitterDeliveryData VisualizationStrategyStreamingDept. HBCDept. PharmacyKrogerMarketing: VoicePartnershipsAlbertsons / Safeway 0 Saving Bookmark this article Bookmarked
Channel: Ecommerce & Digital Reports: Amazon to Lay Off 10,000 Employees Beginning This Week Amazon.com is planning to lay off approximately 10,000 employees in corporate and technology roles beginning this week, according to a report from The New York Times, citing people with knowledge of the matter. Separately, The Wall Street Journal also cited a source saying the company plans to lay off thousands of employees. The job cuts will focus on […] Melissa Campanelli November 15, 2022November 15, 2022 < 1 min read AmazonAssociatesTechnology & InnovationEconomyOperations & Supply ChainExecutivesBrick and MortarMarketing: VoicePop UpsShoppersStrategy 0 Saving Bookmark this article Bookmarked
Channel: Ecommerce & Digital NYT: Amazon Could Lay Off as Many as 10,000 Employees in Corporate and Tech Jobs Amazon reportedly plans to lay off as many as 10,000 employees in corporate and technology jobs starting as soon as this week, people familiar with the matter told The New York Times. The news follows a report in The Wall Street Journal last week that the ecommerce giant was undergoing a cost-cutting review to pare […] Retail TouchPoints November 14, 2022November 15, 2022 2 min read AmazonAssociatesTechnology & InnovationEconomyMarketing: VoiceExecutivesCOVID19DeliveryOperations & Supply ChainMeta (Facebook)ShoppersPredictions and ForecastsDept. PetMarketing: SocialHealth & WellnessGoogleBrick and MortarTwitter 0 Saving Bookmark this article Bookmarked
Channel: Ecommerce & Digital Amazon reportedly plans 10K layoffs, with a focus on retail The e-commerce giant is also downsizing divisions related to devices like Alexa and human resources, the New York Times reports. RetailDive November 14, 2022November 14, 2022 < 1 min read AmazonMarketing: Voice 0 Saving Bookmark this article Bookmarked
Channel: Ecommerce & Digital Amazon To Launch Total-Business Cost Cutting Review The Wall Street Journal reports that Amazon CEO Andy Jassy has launched a “cost-cutting review of the tech giant and paring back on businesses at the company that haven’t been profitable.” According to the story, “The review reflects Mr. Jassy’s intense interest in reducing expenses and focus on profits in recent months, some of the […] MorningNewsBeat November 12, 2022November 12, 2022 3 min read AmazonAssociatesTechnology & InnovationCOVID19Marketing: VoiceEconomyAcquisitionCompetitionShoppersOperations & Supply ChainResults & InvestmentDeliveryPredictions and ForecastsConsumersExecutivesHealth & WellnessGoogleAutonomous VehiclesMeta (Facebook)StreamingDept. FuelBigTechTrends: Tech 0 Saving Bookmark this article Bookmarked
Technology & Innovation Using AI and ML Across the Entire Sales Cycle to Achieve Success Prospect hunting in the digital era is like finding a needle in a haystack. The internet opens many doors for sales development teams to engage with potential clients — especially since 127 devices connect to the internet every second. Nevertheless, growing numbers of devices, social platforms and profiles mean more data for employees to troll […] Lucas Bonatto November 2, 2022November 2, 2022 3 min read Technology & InnovationData & InsightsShoppersMarketing: SocialDept. NonfoodAI / MLMarketing: VoiceAssociatesDept. Natural / OrganicESG and CSRPredictions and ForecastsTech: AIExecutives 0 Saving Bookmark this article Bookmarked
Shopper & Customer Department: Nonfood Corporate Strategy Corporate Finance ESG Media & Marketing Agencies & Vendors Data & Insights Shopper & Customer Trends & External Forces Holiday & Events Operations & Supply Chain Millennials Dominated Holiday Shopping Spend — Here’s What it Means for 2023 In a year when holiday spending on gifts, travel and entertainment was down 1 percent from the year prior, one age group bucked that trend in a huge way. Millennials, perhaps aided by increased incomes due to “The Great Reshuffle,” told us it would spend a whopping 11 percent more than it did in 2021, […] Written by Kelly Pedersen January 26, 2023January 26, 2023 Saving Bookmark this article Bookmarked
Data & Insights Department: Consumer Durables ESG Media & Marketing Data & Insights Shopper & Customer Technology & Innovation Trends & External Forces Holiday & Events Operations & Supply Chain Stores & Formats Retail Traffic Trends #112: Consumer Habits 2023 While some trends come and go, there were a few trends that have stayed with consumers throughout the year. As online shopping continues to be a popular choice for consumers, physical stores can offer shoppers perks that e-commerce can’t replicate. This week we look at trends to increase foot traffic and customer loyalty. […] Written by Doorcounts January 26, 2023January 26, 2023 Saving Bookmark this article Bookmarked
Channel: Grocery - Natural Channel: Grocery - Natural Data & Insights Technology & Innovation Stores & Formats Just Walk Out gives Whole Foods stores an edge, data shows The two stores in the chain outfitted with Amazon’s checkout-free technology did better in some ways than nearby locations without the automated system during the second half of 2022, Placer.ai found. Written by Grocery Dive January 26, 2023January 26, 2023 Saving Bookmark this article Bookmarked
Shopper & Customer Channel: Grocery Department: Food Shopper & Customer Trends & External Forces ShopRite adds online filters to help shoppers choose products and recipes The improvements are intended to help shoppers find products and recipes that meet specific criteria, such as dairy-free, vegan, vegetarian and gluten-free. Written by Grocery Dive January 26, 2023January 26, 2023 Saving Bookmark this article Bookmarked
Technology & Innovation Department: Nonfood Data & Insights Technology & Innovation 7 online grocery trends for retailers to watch Online grocery shopping is here to stay. Top online grocery trends include AI tools, drone delivery, data security, and ready-made meals. Written by Future of Commerce January 26, 2023January 26, 2023 Saving Bookmark this article Bookmarked