Marketing: Voice

Articles on Voice commerce (Siri, Google assistant, Alexa, etc.)

  1. Technology & Innovation

Great Ways AI Can Positively Influence Your Retail Business

Artificial intelligence has made huge strides in the last decade, transforming almost every aspect of life. One area where artificial intelligence has helped add real value is the way businesses operate.  However, many business people are still skeptical about the role of AI in business, thus losing out on a resource that could make a […]
3 min read
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  1. Technology & Innovation

Microsoft announces new multibillion-dollar investment in ChatGPT-maker OpenAI

KEY POINTS Microsoft on Monday announced a new multiyear, multibillion-dollar investment with ChatGPT-maker OpenAI. Microsoft declined to provide a specific dollar amount, but Semafor reported earlier this month that Microsoft was in talks to invest as much as $10 billion. The deal marks the third phase of the partnership between the two companies, following Microsoft’s previous investments in 2019 and […]
2 min read
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  1. Technology & Innovation

3 Ways Banks Can Bridge The Growing Customer Expectation Gap

Financial constraints like inflation costs and rising interest rates are hitting many consumers hard. This instability, paired with changing customer expectations from banks, means you must focus more on personalizing your customer service engagements and offering more proactive advice.  Doing so can help bridge a growing customer expectation gap, while helping your bank run more […]
5 min read
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  1. Corporate Finance

Amazon Includes Warehouse Worker Support Teams In Layoffs

The Seattle Times reports that as Amazon proceeds with its plans to lay off 18,000 employees, a number of those workers are the people recently hired in human Resources to deal with warehouse workers. Here’s how the Times frames the story: “In August, Amazon rolled out a new system to help its warehouse workers connect […]
2 min read
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  1. Shopper & Customer

Natural Language Processing: Guiding the Way for Retail CX

With unprecedented worker shortages coupled with a surplus of inventory, retailers are bracing for a challenging start to the new year. While Black Friday discounts (that seem to creep earlier and earlier before Thanksgiving every year) incentivize consumers to a certain extent, many retailers are finding themselves strapped for customer service and sales staff — […]
3 min read
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  1. Technology & Innovation

How To Supercharge Your Automation for Bigger Cost Savings and More Efficiency

Chances are your company has already spent time and money automating business processes that were once done manually. But that’s not enough to deliver the best customer experiences, biggest cost savings, long term growth, or greatest efficiency. What is? Intelligent automation.  What is intelligent automation? Intelligent automation combines robotic process automation (RPA), artificial intelligence (AI), […]
6 min read
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  1. Technology & Innovation

AI Brings Holiday Joy to the Retail Contact Center

While the holidays are a joyous season for most of us, they can feel like a lump of coal for retail contact center agents. Between Black Friday, Cyber Monday, and the Christmas rush, retail contact centers are bombarded with calls from customers making returns, asking questions about products, or not-so-politely complaining. This spike in volume […]
3 min read
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  1. Technology & Innovation

This year in tech felt like a simulation

This year in tech, too much happened and very little of it made sense. It was like we were being controlled by a random number generator that would dictate the whims of the tech industry, leading to multiple “biggest news stories of the year” happening over the course of a month, all completely disconnected from […]
3 min read
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  1. Channel: Ecommerce & Digital

Tip Jar:  Amazon Sued Over Driver Tips As it Offers New Tipping Mechanism

First, there’s this story from the Washington Post: “D.C. Attorney General Karl A. Racine … announced that his office had filed a consumer protection lawsuit against Amazon, alleging that the e-commerce giant stole tips from drivers and deceived consumers about the tipping model. “The lawsuit alleges that Amazon used deceptive methods to lead consumers to […]
2 min read
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  1. Technology & Innovation

Another week of layoffs, executive departures and AI-generated everything

Hello again! Greg here again with Week in Review. WiR is the newsletter where we take the most read TechCrunch stories from the last seven days and wrap them up in as few words as possible — no fluff, no nonsense,* just a quick blast of everything you probably want to know about in tech […]
3 min read
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  1. Technology & Innovation

How Customer Service Teams Can Lower Costs and Deliver Quality at Scale

As the CEO of Service Cloud, I’m constantly seeking to understand what’s working for our customers, and what’s not.  What’s become clear is that the most successful companies are customer companies. They are obsessed with their customers, willing to break down silos, and deliver truly awesome, personalized experiences that reflect what customers want and need, […]
5 min read
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  1. Technology & Innovation

How “Co-Opetition” Can Help Overcome the Obstacle of Retail Overstock

The retail industry has struggled to cope with the unprecedented changes in the last few years spurred by the pandemic, leading to a scarcity of goods and overstocking in many cases. Additionally, snarls in supply chains resulted in bulk purchases until inflation changed consumer shopping patterns. Failure to identify and forecast changes resulted in excess […]
4 min read
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  1. Technology & Innovation

How Retailers Can Use Conversational AI to Drive Positive CX This Holiday Season and Beyond

According to Mastercard SpendingPulse, in-store sales are anticipated to increase 7.9 percent this holiday shopping season, with an estimated 4.2 percent increase in online sales. A survey by Deloitte predicts an even stronger e-commerce increase of between 12.8 percent and 14.3 percent. This growth points to an expected increase in shoppers contacting retailers for different […]
2 min read
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  1. Technology & Innovation

The Innovation Conversation: Left To Their Own Devices

The continuing goal of “The Innovation Conversation” is to explore some facet of the fast-changing, technology-driven retail landscape and how it affects businesses and consumers. It is, we think, fertile territory … and one that Tom Furphy – a former Amazon executive who led the team that developed Amazon Fresh, and currently CEO and Managing […]
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  1. Shopper & Customer

Conversational Commerce Delivers a Competitive Advantage for Retailers During the Holiday Season

In the blink of an eye, the holiday season is back in action. To no surprise, retail experts predict the continued growth of online shopping during the busy season, with e-commerce sales expected to climb by 13.5 percent, reaching a whopping $262 billion. With this anticipated surge, retail brands that fail to provide the top-notch […]
3 min read
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  1. Channel: Ecommerce & Digital

Amazon’s Alexa on course to lose £8bn this year

Amazon’s Alexa voice assistant division is expected to lose up to £8.4 billion this year, according to a report from Business Insider. As the US tech giant goes through its… The post Amazon’s Alexa on course to lose £8bn this year appeared first on Latest Retail Technology News From Across The Globe – Charged.
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  1. Shopper & Customer

Conversational Commerce Guides all 5 Stages of the Retail Buying Journey

While shoppers might be strapped for cash given a 9.1% rise in consumer prices, it doesn’t mean they’re willing to give up a premium customer experience. Although product and pricing remain key to acquiring customers in the retail space, it’s the top-notch, memorable experience a brand delivers that makes them stay. Personalization along with convenience […]
5 min read
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  1. Channel: Ecommerce & Digital

Amazon Layoffs To Continue Into 2023

In a memo to employees posted yesterday, Amazon CEO Andy Jassy said that layoffs that started this week, and that could number as many as 10,000, are going to continue into the new year. Here’s what Jassy wrote: (Note:  The “Beth” that he refers to is Beth Galetti, Amazon’s SVP, People eXperience and Technology.) “Two […]
3 min read
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  1. Channel: Ecommerce & Digital

Amazon Confirms Layoffs, Offers Voluntary Buyouts

From the Seattle Times: “Amazon confirmed Wednesday it has begun laying off employees in its devices organization, the start of a string of job cuts that will likely impact around 10,000 workers in devices, retail and human resources … Amazon began making cuts in its devices division Tuesday, after news of the coming layoffs broke […]
4 min read
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  1. Channel: Ecommerce & Digital

Amazon: Increasing concern around holiday sales, Fresh 2023 B&M store halt, layoffs, Black Friday & Cyber Monday Deals

From CRC LiveCast: brands anticipating negative holiday sales Y-Y:In our latest LiveCast webinar, we polled the audience and found that a net 6% of brands expect 2022 holiday season sales to be negative compared to last year. This dampening of expectations has materialized over the past couple of weeks where previously in our 3Q22 Amazon […]
3 min read
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  1. Channel: Ecommerce & Digital

Amazon To Layoff 10,000 Employees

In the largest layoffs in Amazon’s almost three decades of doing business, the company said yesterday it plans to cut about 10,000 jobs as it prepares for a possible recession and deals with a post-pandemic reduction in its e-commerce business. The 10,000 number – which is said to be “fluid” and dependent on final decisions […]
5 min read
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  1. Channel: Ecommerce & Digital

Reports: Amazon to Lay Off 10,000 Employees Beginning This Week

Amazon.com is planning to lay off approximately 10,000 employees in corporate and technology roles beginning this week, according to a report from The New York Times, citing people with knowledge of the matter. Separately, The Wall Street Journal also cited a source saying the company plans to lay off thousands of employees. The job cuts will focus on […]
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  1. Channel: Ecommerce & Digital

NYT: Amazon Could Lay Off as Many as 10,000 Employees in Corporate and Tech Jobs

Amazon reportedly plans to lay off as many as 10,000 employees in corporate and technology jobs starting as soon as this week, people familiar with the matter told The New York Times. The news follows a report in The Wall Street Journal last week that the ecommerce giant was undergoing a cost-cutting review to pare […]
2 min read
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  1. Channel: Ecommerce & Digital

Amazon To Launch Total-Business Cost Cutting Review

The Wall Street Journal reports that Amazon CEO Andy Jassy has launched a “cost-cutting review of the tech giant and paring back on businesses at the company that haven’t been profitable.” According to the story, “The review reflects Mr. Jassy’s intense interest in reducing expenses and focus on profits in recent months, some of the […]
3 min read
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  1. Technology & Innovation

Using AI and ML Across the Entire Sales Cycle to Achieve Success

Prospect hunting in the digital era is like finding a needle in a haystack. The internet opens many doors for sales development teams to engage with potential clients — especially since 127 devices connect to the internet every second. Nevertheless, growing numbers of devices, social platforms and profiles mean more data for employees to troll […]
3 min read
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  1. Shopper & Customer
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  9. Shopper & Customer
  10. Trends & External Forces
  11. Holiday & Events
  12. Operations & Supply Chain

Millennials Dominated Holiday Shopping Spend — Here’s What it Means for 2023

In a year when holiday spending on gifts, travel and entertainment was down 1 percent from the year prior, one age group bucked that trend in a huge way. Millennials, perhaps aided by increased incomes due to “The Great Reshuffle,” told us it would spend a whopping 11 percent more than it did in 2021, […]
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  1. Data & Insights
  2. Department: Consumer Durables
  3. ESG
  4. Media & Marketing
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  10. Operations & Supply Chain
  11. Stores & Formats

Retail Traffic Trends #112: Consumer Habits 2023

While some trends come and go, there were a few trends that have stayed with consumers throughout the year.   As online shopping continues to be a popular choice for consumers, physical stores can offer shoppers perks that e-commerce can’t replicate.    This week we look at trends to increase foot traffic and customer loyalty. […]
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