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  1. Data & Insights
Washington Post columnist Shira Ovide has a piece in which she tested Rufus, Amazon’s new artificial intelligence chatbot that the company says is designed to help people figure out what to buy based on vocal prompts. She writes, “In general, I thought the shopping bot was at best a slight upgrade on searching Amazon, Google […]
  1. Data & Insights
Publications about marketing often invoke the comparison of a digital shelf with a physical one. After all, a digital shelf displays your products for the customer to browse, just like a shelf in a brick-and-mortar store would. This comparison, however, has its limits. While customers come to browse the physical shelf, your digital shelf goes […]
  1. Technology & Innovation
Sainsbury’s has today been hit by an IT meltdown following an ‘error with an overnight software update’ that has prevented the grocery retailer from being able to fulfil online orders and accept contactless payments in stores. “We’re experiencing technical issues affecting some stores, our Groceries Online service and our ability to contact customers. Unfortunately, we will […]
  1. Technology & Innovation
Late last month, Gartner made a stunning prediction, forecasting an imminent and dramatic decline in search engine traffic. “By 2026, traditional search engine volume will drop 25%,” the research firm said. “with search marketing losing market share to AI chatbots and other virtual agents.” The prediction seemed aggressive, especially given that Microsoft Bing — with its […]
  1. Channel: Ecommerce & Digital
The Seattle Times reports that “Amazon has pledged to make fixes to its advertising operation after mistakenly charging online merchants to promote products shoppers couldn’t purchase.  “The problem came to light when a seller of advanced gaming computers discovered he was being charged thousands of dollars to advertise merchandise in California even though he had […]
  1. Technology & Innovation
Tech stacks are large. The empirical stack data we recently shared from Zylo, a leading SaaS management platform, showed that even after a year of belt-tightening, the average SMB (500 employees or less) still has 162 SaaS apps. Mid-market companies (500 to 2,500 employees) have 245. And large enterprises have 650. This isn’t particularly surprising […]
  1. Media & Marketing
Building strength through synergy is the same as putting in the reps at the gym. Do you go for runs? Lift weights? Do CrossFit? Or go boxing? We all know a workout is essential for achieving peak physical fitness, that’s why even the doctor tells you to be active. This translates perfectly to business development […]
  1. Channel: Mass
CNBC reports on what is seen as a burgeoning generative AI battle in which Walmart is seen as engaging with Google.  Here’s how it frames the story: “Walmart is talking up its ability to use generative AI as a one-stop shop to search when you need to plan an event, rather than online destination to […]
  1. Channel: Club
Fox Business reports that Costco followed up a successful run selling gold bars – it claimed to have sold more than $100 million of them in a single quarter – with a new offering of silver coins. According to the story, “Sold in 25 tubes, the 1-ounce Canada Maple Leaf Silver Coins are priced at […]
  1. CPG: Food
I’ve always been fascinated with how marketing teams make decisions, particularly how they try to tap into consumer insights. Any form of consumer research is an inexact science.  Focus group glass can distort insights like a fun house mirror.  It can easily be shaped by the team’s own biases and politics. Quotes can be cherry-picked […]
  1. Technology & Innovation
It’s Friday, the weekend is almost upon us, so let’s kick back and reflect on another eventful week for the retail systems space. Here’s your briefing on the most important stories from the past five days, including Boots UK and Ireland, Retail Technology Show 2024, Co-op, Uber Direct, N Brown, Google Cloud, and REWE Group. […]
  1. Technology & Innovation
Today at Big Technology, we’re debuting a new Big Tech Insider columnist, adding to our series where experts with unique insights about the tech giants— and experience within them — tell the story behind the headlines. David Kiferbaum held various roles within Google from 2015 – 2023. And today, he writes of its open culture’s […]
  1. Technology & Innovation
Puma has moved all of its ecommerce operations to Google Cloud in an effort to improve its online experience with enhanced personalization and more efficient data management processes. Puma already has shifted parts of the brand’s ecommerce system, including Puma.com, over to Google Cloud, and plans to consolidate all of its global ecommerce data and […]
  1. Trends & External Forces
See this visualization first on the Voronoi app. What are America’s Most Disappointing Cars in 2024? This was originally posted on our Voronoi app. Download the app for free on iOS or Android and discover incredible data-driven charts from a variety of trusted sources. Cars are such a fundamental part of American life, that certain […]
  1. Data & Insights
Sports company Puma is to deploy Google Cloud’s data, analytics and AI solutions as it looks to make its online retail experience more efficient, agile, and more personalised for customers worldwide. This will pave the way for the likes of generative AI shopping assistants, virtual try-ons, and AI driven loyalty programmes. The collaboration will see […]
  1. Retailer Media
Want to build your own retail media empire? Or at least figure out a way to manage your advertisers seamlessly to keep your stress low and your ability to scale high? Retail media is growing fast. To make the most of that momentum, your advertisers have specific, evolving expectations about what working with you will […]
  1. Data & Insights
At the end of 2023, we publicly launched Voronoi, our free new data discovery app! The initial response from both users and creators has been incredible. Just days ago, we hit a milestone of 1 million in-app views, and there are already hundreds of interesting visualizations to discover, many of which will not be published […]
  1. Data & Insights
The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. As if this […]
  1. Technology & Innovation
It’s not like artificial intelligence caught Sundar Pichai off guard. I remember sitting in the audience in January 2018 when the Google CEO said it was as profound as electricity and fire. His proclamation stunned the San Francisco audience that day, so bullish it still seems a bit absurd, and it underscores how bizarre it […]
  1. Technology & Innovation
At a session during the eTail West show on Tuesday, James Kim, vice president of digital and technology at Bloomingdale’s, shared how the retailer is incorporating artificial intelligence into its business to bring more humanity to a very human activity: shopping. Kim outlined Bloomingdale’s innovative approach to integrating AI to enhance customer experiences and drive […]
  1. Technology & Innovation
“Retailers need to use AI more,” said Harmony Murphy, Retail Head of Advertising at Google UK&I, in an exclusive chat with RTIH after her opening Smart Retail Tech Expo keynote speech today at London ExCel, which discussed the transformative potential of artificial intelligence in the retail industry.  “Generative AI has democratised access and made the […]
  1. Media & Marketing
Google made $31 billion running ads across the web last year, capitalizing on a tech footprint that touches nearly every web page on the internet. The company’s ad server and ad exchange are ubiquitous, behind-the-scenes technology that helps websites make money, and it all dates back to its 2007 acquisition of DoubleClick.  In this month’s […]
  1. Channel: Ecommerce & Digital
Are you ready to catapult your pre-owned retail business into the digital universe? Transitioning from a physical shop floor to the online market is like swapping a bicycle for a spaceship. But fear not! We’ve got your back with 7 steps that’ll guide you through this galaxy of eCommerce.  From understanding who’s gonna buy your […]
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Editor’s Choice

  1. Media & Marketing
  2. Channel: Restaurants
  3. Department & Category
  4. Department: Consumer Durables
  5. Department: Food
  6. Department: Nonfood
  7. ESG
  8. Media & Marketing
  9. Data & Insights
  10. Shopper & Customer
  11. Technology & Innovation
  12. Trends & External Forces
  13. Merchandising
  Don’t want to cook, don’t want to do dishes, well according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® your kids don’t want you hear you complain about cooking dinner either. Chuck E. Cheese has a new program for that has a great chance to make the entire family happy according […]
  1. Channel: Mass
  2. Corporate Finance
  3. Media & Marketing
  4. Agencies & Vendors
  5. Data & Insights
  6. Trends & External Forces
Target reported Q4 and 2023 financial results at its annual investor day on March 5, 2024. Quarterly comp performance improved sequentially from Q2 to Q4, but 2023 ended with comps down -3.7%. Profitability outperformed expectations as the company realized $2B of operating income growth in 2023 and reported notable gross margin improvements. The stock was […]
  1. Trends & External Forces
  2. CPG: Food
  3. Channel: Ecommerce & Digital
  4. Channel: Grocery
  5. Channel: Mass
  6. Department & Category
  7. Department: Beverage
  8. Department: Food
  9. Department: HBC
  10. Acquisitions, Divestitures & Mergers
  11. Corporate Strategy
  12. Corporate Finance
  13. ESG
  14. Partnerships & Alt Profit
  15. Media & Marketing
  16. Data & Insights
  17. Shopper & Customer
  18. Technology & Innovation
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  20. Retail Operations
  21. Associates & Employees
  22. Operations & Supply Chain
  23. Owned Brands (Private Label)
  24. Stores & Formats
Comments from Chairman and CEO Rodney McMullen. "Kroger achieved strong 2023 results, in line with our long-term growth model and built upon three consecutive years of historic growth.

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