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  1. Media & Marketing

Amazon Said To Plan Ad-Supported Tier For Prime Video

The Wall Street Journal reports that Amazon “is planning to launch an advertising-supported tier of its Prime Video streaming service as it looks to further build its ad business and generate more revenue from entertainment.” The discussions of such an offering, the Journal writes, “come in the wake of cost-cutting reviews across the company’s businesses, […]
4 min read
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  1. Department: Beverage

Circana reveals 2022 New Product Pacesetters

CHICAGO – Circana, formerly IRI and The NPD Group, has released its 2022 New Product Pacesetters, the 28th annual report revealing the top new product launches across food and beverage and nonfood sectors. The report illustrates the enduring power of CPG innovation, revealing that consumer spending on new product offerings remained elevated last year despite challenges […]
4 min read
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  1. Department & Category

Spring and Summer Snacks take Center Stage

  How do you keep the kids happy when school get out?  Fill the house with more snacks.  The average household with a teenager out of school will spend $ 300 more a month on food.  According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® a mix of full flavored hot and […]
3 min read
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  1. Technology & Innovation

The key point of Google’s “we have no moat” memo on generative AI is that ecosystems are the moat

A few weeks ago, an internal memo from Google (or so it was claimed) was leaked that warned, “We have no moat.” Allegedly, it was written by an AI researcher at the company who was explaining how the real competitive threat to Google’s generative AI initiatives wasn’t OpenAI. It was open source communities. If you […]
6 min read
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  1. Media & Marketing

How effective are ads on social media?

“Social media is not a broadcast platform, it’s a place where communities form and thrive, and brands can build genuine human connections with customers,” said Tamara Littleton from The Social Element. Tamara’s right, social is a big way brands can connect with consumers today. But it can be tricky to stand out when so many […]
7 min read
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  1. Media & Marketing

5 Omnichannel Marketing Trends for DTC Brands

Omnichannel marketing typically involves using a combination of digital and physical channels, such as websites, social media, email, SMS, mobile apps, in-store experiences, and customer service interactions. By leveraging data and technology, brands can track customer behavior across channels, and then use this information to create more personalized and relevant experiences. Omnichannel marketing can help […]
2 min read
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  1. Channel: Ecommerce & Digital

The Changing World of Generational Buying Habits

As the world evolves, so do the buying habits of consumers. Understanding the unique shopping tendencies of different generations is crucial for businesses in today’s fast-paced, digital environment. However, one cannot look at generational buying as a single purchase funnel. Retailers need to consider a spectrum of content and commerce to adapt their strategies accordingly. […]
3 min read
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  1. Media & Marketing

Renew Re-Fresh Re-Focus on Summer Wendy’s

  In a new partnership Wendy’s wants to re-fresh its messaging, re-focus on summer, and renew its goal to garner a larger share of this target market Gen Z and Millennials to drive new electricity according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. In case you had not head, Wendy’s has […]
3 min read
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  1. Technology & Innovation

Labor Saving Technology Self-Checkout Is for Everyone

  When your competitors evolve and you don’t more often than not that spells trouble.  Here is why, consumers over acknowledge that they like change that is slow. What they do like even more than change is ‘discovery’ according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Johnson went on to say, […]
6 min read
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  1. Technology & Innovation

The grey pound strikes back: RTIH’s biggest retail technology news stories of the week

It’s Friday, the weekend is almost upon us, so let’s kick back and reflect on another eventful week for the retail systems space. Here’s your briefing on the most important stories from the past five days, including Six Flags, Amazon’s Just Walk Out tech, Aldi UK, Polytag, SADA, Frasers Group, Ingka Group, and Made4net. 1. […]
4 min read
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  1. Department: Consumer Durables

Going Green: How Brands Can Grow Revenue While Saving the Planet

Consumers have become incredibly knowledgeable when it comes to the ways in which companies operate — from technical matters like data usage and privacy to societal issues like diversity, equity and inclusion. In turn, we’ve seen decision making not only become more complex, but also more directly related to individual values and moral standards. And while […]
3 min read
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  1. Data & Insights

ChatGPT is Now Guiding Consumer Decisions; What Does it Mean for Brands?

Among the hallmarks of direct-to-consumer (DTC) e-commerce is the ability to learn, directly from the consumer, what helped guide their purchase decision. Over the years, such insights have given DTC brands the jump on many up-and-coming marketing channels, including podcasts, Snapchat, TikTok … and at this moment, ChatGPT. Within the past few months, consumer responses […]
3 min read
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  1. Shopper & Customer

If You Want to Succeed in High-Heat Retail, Bake Fairness into the Experience

There have never been more barriers to the things we enjoy in life. Everything from limited edition sneakers to international stadium tour tickets have become seemingly unattainable. Consumers are often met with an unfair experience, failing websites, bots eating up stock. But with 73% of consumers saying that “a good experience is key in influencing […]
3 min read
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  1. Media & Marketing

Unleash the power of your marketing with Native Advertising

In today’s digital landscape, where traditional advertising methods often struggle to capture and retain audience attention, native advertising has emerged as a powerful strategy for brands to connect with consumers more seamlessly and engagingly. In this blog article, we’ll explore the world of native advertising, its benefits, types, examples, and some considerations you should be […]
8 min read
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  1. Department: Food

Restaurants, C-Stores, Deli’s It’s Not too late to start with Online Ordering

  When you think about selling a meal or meal component, have you continued to say no way, not at all, or I tried it and it did not work for me? Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® wants you to rethink your position. Ask yourself why us and why now? […]
3 min read
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  1. Data & Insights

Should I drive external traffic to my Amazon listing?

Running off-Amazon ads that drive external traffic back to your Amazon listings is probably worth the risk. When you refer back external traffic to Amazon.com, you are driving increased traffic and conversions for your entire brand—not just the single listing you are promoting.  That’s according to a new report from Amazon, highlighting the major sources […]
3 min read
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  1. Media & Marketing

SADA to develop new data platform on Google Cloud for UK retailer Frasers Group

SADA has announced a new services engagement with Frasers Group, a retail conglomerate based in the UK. This will see it develop and implement a new platform to help Frasers Group scale data visibility and reporting across its retailers, which includes Sports Direct. “We selected Google Cloud because we were facing a data challenge – […]
2 min read
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  1. Data & Insights

ChatGPT’s competitors and the unique differences between AI chatbots

Since OpenAI launched ChatGPT, it has become synonymous with this new generation of advanced chatbots and the generative text AI that made them possible. However, there are many developers competing in this field who offer different and more unique AI experiences. Let’s talk about these underrated AI projects and the importance of different chatbot experiences […]
3 min read
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  1. Technology & Innovation

Building a better tomorrow: how technology is helping us solve problems

In the olden days, people didn’t have access to the technological advancements that we do today. Where we can make appointments online, our predecessors had to do everything in person. There was no internet, which meant no access to Google. Can you imagine having to go to the library and looking for information sources on […]
4 min read
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  1. Technology & Innovation

ChatGPT Won’t Replace Retail Customer Service Agents

Ever since ChatGPT was released near the end of 2022, organizations and decision makers have been scrambling to figure out how they can use the new generation of artificial intelligence (AI) technology to work better, faster and more effectively. Customer service delivery is no exception. It really does feel like a breakthrough moment for technology, […]
2 min read
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  1. Operations & Supply Chain

Retailers Address Returns Issue, But Shoppers Resist

The Wall Street Journal has a story about how retailers are working to reduce the number of returns they are getting from shoppes and cut down the costs of these returns, which have become onerous. But the problem, the story makes clear, is that they may be working against the preferences of their customers. According […]
2 min read
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  1. Acquisitions, Divestitures & Mergers

Ranked: Who Made the Most U.S. Unicorn Acquisitions Since 1997?

Who Made the Most U.S. Unicorn Acquisitions Since 1997? The elusive unicorn is no longer a myth in the U.S. startup world, with over a thousand private startups reaching a $1 billion valuation in the last 25 years. While some of these startups eventually go public and go on to become household names, it’s also […]
4 min read
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  1. Data & Insights

Google Debuts New Tools to Help Brands Harness the Power of Generative AI

Google unveiled a series of new tools for merchants and advertisers at its annual Google Marketing Live event on May 23, 2023. Among the updates that will soon be available are a new generative AI tool to help brands create more sophisticated product imagery, and the ability for brands to have their Google product feed […]
6 min read
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  1. Shopper & Customer

What Retailers Need to Know About How Today’s Shoppers Are Using Reviews

In today’s competitive, increasingly omnichannel marketplace, retail leaders know great customer experiences (CX) are key to revenue growth, customer retention and long-term brand success. Investments in CX and building genuine customer relationships pay off by driving customer loyalty. In fact, Kroger shared that its loyal shoppers spend 10 times more than occasional shoppers. To see […]
3 min read
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  1. Shopper & Customer

4 Omnichannel Trends That Will Drive Ecommerce DSI

“The tension right now for all retailers and brands alike is figuring out: ‘How do we continue to service this divergent shopper and meet all of their needs and meet them where they’re at, but do so in a sustainable way?'” — Andrea Leigh, Founder and CEO, Allume Group The shopper wants what the shopper […]
9 min read
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  1. Shopper & Customer

Consumer Trends 2023: wellness, celebrity brands, and TikTok

Recorded May 16, 2023. The New Consumer‘s founder and editor-in-chief, Dan Frommer, shares key takeaways from his latest consumer trends report, including the state of online grocery, TikTok’s role in driving commerce, and the rise in popularity of celebrity brands. Dan Frommer on the increasingly popular concept of food as medicine: “We’ve seen, of course, […]
3 min read
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  1. Technology & Innovation

Apple limits employees’ use of ChatGPT to safeguard secrets

Apple has restricted its employees’ use of ChatGPT and other outside generative artificial intelligence technology over concerns that confidential information could be leaked accidentally. John Giannandrea, a former Google exec who joined Apple in 2018, leads the tech giant’s AI efforts.
< 1 min read
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  1. Media & Marketing

Montana Bans TikTok.  Litigation Expected To Ensue.

From the Wall Street Journal: “Montana’s governor signed the country’s first bill that outright bans TikTok, paving the way for a legal fight that could determine the fate of a nationwide prohibition that is under consideration in Washington. “Republican Gov. Greg Gianforte on Wednesday signed the bill into law after Montana’s legislature passed it last […]
< 1 min read
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  1. Channel: Mass
  2. Channel: Grocery - Natural
  3. Channel: Mass
  4. Channel: Specialty & Other
  5. Department & Category
  6. Department: Consumer Durables
  7. Department: Nonfood
  8. Corporate Strategy
  9. Media & Marketing
  10. Shopper & Customer
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  13. Stores & Formats

Target Leapfrogs Walmart For Upscale Grocery Approach

Bloomberg has a story about how “a slew of retailers are beefing up their grocery investments to lure in consumers cutting back on non-essentials like clothing and electronics. But as they lay out plans to improve their food offerings and supply chains, the big question is how does one compete with the mighty Walmart Inc. on […]
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  1. Department: Beverage
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  7. Channel: Ecommerce & Digital
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  26. Operations & Supply Chain

Circana reveals 2022 New Product Pacesetters

CHICAGO – Circana, formerly IRI and The NPD Group, has released its 2022 New Product Pacesetters, the 28th annual report revealing the top new product launches across food and beverage and nonfood sectors. The report illustrates the enduring power of CPG innovation, revealing that consumer spending on new product offerings remained elevated last year despite challenges […]
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  1. Channel: Mass
  2. Channel: Mass
  3. Acquisitions, Divestitures & Mergers
  4. Media & Marketing
  5. Retailer Media
  6. Shopper & Customer
  7. Trends & External Forces
  8. Owned Brands (Private Label)

Walmart Upgrades Its Digital Ad Network

From Advertising Age: “Walmart Connect, which has made huge gains in recent years through digital advertising, is testing ways to bolster in-store pieces of its retail media network. “For the first time, Walmart Connect is selling ads on its revamped in-store radio network and integrating sampling programs with online offerings. While aspects of Walmart Connect’s […]
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  1. Channel: Grocery
  2. Trends & External Forces
  3. Stores & Formats

H-E-B expands its discount format

Several years after opening its last Joe V’s location, H-E-B is reigniting the banner with two locations set to open in Dallas by 2025. Dive Brief: H-E-B announced Tuesday it is opening two Joe V’s Smart Shop by H-E-B stores in Dallas, marking the first time the grocer’s discount format will appear outside of the Houston area. […]
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  1. Retailer Media
  2. ESG
  3. Media & Marketing
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  6. Operations & Supply Chain

Giant Eagle launches in-house retail media network Leap

The platform leverages the chain’s loyalty program, bringing personalized ads to shoppers in-store, in-app, on social media and elsewhere, said Damian Scott, who heads up the grocer’s retail media and front-end digital operations. Dive Brief: Giant Eagle announced on Wednesday the debut of Leap Media Group, an in-house retail media arm that leverages the regional […]
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