Shopper & Customer Optimizing your shopper marketing strategy with consumer insights The best marketing in the world won’t move the needle if potential customers shy away at the last moment. One way to avoid this is shopper marketing, a group of tried and true techniques designed to make the last mile of the purchase journey so effortless that potential customers become actual customers. In this blog […] GWI (Global Web Index) December 1, 2023December 1, 2023 8 min read ShoppersConsumersMarketing: ShopperTechnology & InnovationAIStrategyMarketing: In StoreMarketing: Social MediaData & InsightsMarketing: Direct & PersonalizationMarketing: TradeTargetESG and CSRBig DataDept. GroceryInternational - UKPricing & PromotionsMetaverseDept. BeverageDeliveryReturnsAcquisitionOmnichannelOwned Brands (Private Label)PackagingCustomer ExperienceMarketing: BrandTrends: TechMarketing: Loyalty & SubscriptionDept. Adult BevEconomyPop UpsMarketing: Retail MediaMarketing: UGCMerchandisingMeta (Facebook)Operations & Supply ChainPredictions and ForecastsData VisualizationBrick and MortarStore FormatSustainabilityTrends: MarketingTrends: RetailKrogerUnileverDept. ApparelGoogleMarketing: Broadcast 0 Saving Bookmark this article Bookmarked
Shopper & Customer Today in Retail Highlights: UK Supermarkets In this new blog series, Mintel reviews the latest retailer marketing and innovations, including new store openings, online developments, new concept or category launches. For this month’s highlight, our retail experts weigh in on three exciting developments in UK supermarkets. Tesco teams up with March Muses in new partnership This is a really positive move […] Mintel November 28, 2023November 28, 2023 3 min read ShoppersConsumersInternational - UKTescoRegional GroceryAldiHoliday & EventsOwned Brands (Private Label)Brick and MortarResults & InvestmentPartnershipsESG and CSRMarketing: Social MediaInclusivityDept. DeliEconomyDept. GroceryDept. BeverageMarketing: In StoreMarketing: ShopperMarketing: UGCDept. NonfoodMerchandisingPredictions and ForecastsStart UpsTechnology & Innovation 0 Saving Bookmark this article Bookmarked
CPG: Food How CPG Brands Can Deliver a Best-in-Class DTC Experience DSI “We started realizing that DTC was the fastest way to get our products in front of consumers and get real-life feedback.” — Carter Jensen, Senior Manager of Global Ecommerce, General Mills In recent years, we’ve seen upstart and digitally native brands launch their own direct-to-consumer (DTC) experiences, but General Mills is proving legacy brands and […] Digital Shelf Institute November 27, 2023November 27, 2023 11 min read General MillsConsumersStrategyShoppersMerchandisingData & InsightsPartnershipsTechnology & InnovationDept. NonfoodMarketing: TradeMarketing: Social MediaAcquisitionMarketing: ShopperMarketing: In StoreESG and CSRCustomer ExperienceDept. GroceryMarketing: Loyalty & SubscriptionMetaverseOperations & Supply ChainProcter & GambleShopifySustainabilityTech: AR and VR 0 Saving Bookmark this article Bookmarked
Shopper & Customer Shopper Decision Trees and Shelf Layout – Not as simple as you think! I recently conducted a poll on LinkedIn asking how best to organize products on a shelf. The results were interesting, with the vast majority of respondents suggesting that the merchandising layout should follow the shopper decision tree. And at one level, that makes sense. But there are some significant issues with this approach. Shopper Decision […] Mike Anthony November 25, 2023December 4, 2023 6 min read ShoppersMerchandisingDept. BeverageTechnology & InnovationData & InsightsTargetMarketing: ShopperDept. OTCMarketing: Social MediaEconomyPredictions and ForecastsStrategySustainabilityDept. DairyBrick and Mortar 0 Saving Bookmark this article Bookmarked
Shopper & Customer How Texts Can Help Deliver a Great Digital Customer Experience DSI “To be on someone’s phone is a great privilege, and brands have had varying success at using that privilege for good. — Megan Trinidad, Vice President (VP) and Executive Creative Director, R/GA By now, we’re all accustomed to texting back and forth with family and friends, but when a brand drops into the chat, it […] Digital Shelf Institute November 21, 2023November 21, 2023 8 min read ConsumersShoppersMerchandisingCustomer ExperienceExecutivesMarketing: Loyalty & SubscriptionPodcastsTechnology & InnovationRestaurantsMarketing: Social MediaMarketing: ShopperESG and CSRDeliveryStrategySustainability 0 Saving Bookmark this article Bookmarked
Department: Beverage Intent Signals One of the mythical holy grails of marketing is to be able to deliver the right message to the right person at the right time. Easier said than done. Despite all the focus on customer journeys, we’re still operating in the dark on what customers are actually looking for, much of the time. Even […] Tom Fishburne November 19, 2023November 19, 2023 3 min read Fun & HumorShoppersTechnology & InnovationAIData & InsightsSponsoredMarketing: Direct & PersonalizationMarketing: ShopperDept. NonfoodDept. Beverage 0 Saving Bookmark this article Bookmarked
Shopper & Customer Moments of Truth In 2005, A.G. Lafley, CEO of the world’s largest advertiser, Procter & Gamble, introduced the concept of “moments of truth” to the marketing world. As he wrote in the P&G Annual Report that year: “The best brands consistently win two moments of truth. The first moment occurs at the store shelf, when a consumer decides […] Tom Fishburne October 8, 2023October 8, 2023 3 min read Fun & HumorConsumersShoppersSponsoredCustomer ExperienceMarketing: ShopperGoogleTechnology & InnovationData & InsightsDept. NonfoodExecutivesMarketing: Loyalty & SubscriptionOwned Brands (Private Label)Procter & GambleResults & InvestmentMerchandising 0 Saving Bookmark this article Bookmarked
Shopper & Customer Key retail trends for 2024 – and what you need to do about it NOW Retail is arguably changing faster than ever before. Every market I visit is changing in many ways, and while each country is different, there are a number of unifying trends that are hitting almost everywhere. Yes, the balance between the trends might vary, but each of these is hitting pretty much everywhere to some degree. […] Mike Anthony September 27, 2023October 2, 2023 7 min read ShoppersPredictions and ForecastsTrends: RetailConsumersMarketing: Retail MediaData & InsightsEconomyMarketing: Loyalty & SubscriptionStrategyInternational - UKOperations & Supply ChainTechnology & InnovationSustainabilityOwned Brands (Private Label)Dept. GroceryMarketing: Social MediaBrick and MortarTrends: Food and BeverageTescoPricing & PromotionsMerchandisingOmnichannelPackagingDept. FreshTargetMarketing: In StoreMarketing: ShopperMarketing: TradeUnilever 0 Saving Bookmark this article Bookmarked 5
Data & Insights The Mobile Way: Activating Messaging Channels for Better CX April marked 50 years since the first mobile phone call. Since then, mobile devices have matured to become the remote control for our lives, our primary point of digital interaction. Most desktop activity has moved to mobile, providing consumers the ability to instantaneously search the web, shop for goods and services, track online orders, find […] Matt Ramerman September 26, 2023September 26, 2023 3 min read AITechnology & InnovationShoppersCustomer ExperienceData & InsightsConsumersMarketing: In StoreMarketing: VoiceTrends: RetailPredictions and ForecastsMarketing: Social MediaMeta (Facebook)Marketing: Loyalty & SubscriptionDept. Natural / OrganicThick DataMarketing: ShopperStrategyStreamingTargetESG and CSR 0 Saving Bookmark this article Bookmarked
Retail Operations How RGM Teams Drive Omnichannel Growth DSI “RGM [revenue growth management] teams have become really essential drivers [of profitability] … they started off as analytic and consultative support, and I think we’re seeing now leaders really moving them forward into a real seat at the table.” — Peter Leech, Managing Director of Retail and Omnichannel Commerce, The Partnering Group (TPG) Brands are […] Digital Shelf Institute September 18, 2023September 18, 2023 10 min read OmnichannelMerchandisingData & InsightsShoppersPartnershipsPodcastsMarketing: TradeStrategyOperations & Supply ChainTechnology & InnovationCompetitionMarketing: Retail MediaMarketing: Social MediaMarketing: In StoreDept. Natural / OrganicConsumersEconomyMarketing: BrandAmazonPredictions and ForecastsPricing & PromotionsSustainabilityMarketing: ShopperAI 0 Saving Bookmark this article Bookmarked
Retailer Media As Advertisers Shift Budgets into Retail Media, IAB Releases Measurement Standards The Interactive Advertising Bureau (IAB) has released a preliminary framework to standardize retail media measurement. The framework was developed in collaboration with the Media Rating Council (MRC) as well as 55 companies with a stake in the performance of retail media, including The Mars Agency, Albertsons Media Collective, Google, Unilever U.S., Criteo, Best Buy Ads, […] Retail TouchPoints September 14, 2023September 14, 2023 3 min read Marketing: Retail MediaData & InsightsStrategyTechnology & InnovationAgenciesStreamingCompetitionMarketing: BroadcastResults & InvestmentMarketing: Social MediaKrogerPartnershipsUnileverTargetShoppersRegional GroceryMarketing: OOHExecutivesMarketing: ShopperWalmartGoogleESG and CSRAlbertsons / SafewayBest BuyMarketing: BrandBrick and Mortar84.51 0 Saving Bookmark this article Bookmarked
Retailer Media As Advertisers Shift Budgets into Retail Media, IAB Releases Measurement Standards The Interactive Advertising Bureau (IAB) has released a preliminary framework to standardize retail media measurement. The framework was developed in collaboration with the Media Rating Council (MRC) as well as 55 companies with a stake in the performance of retail media, including The Mars Agency, Albertsons Media Collective, Google, Unilever U.S., Criteo, Best Buy Ads, […] Retail TouchPoints September 13, 2023September 14, 2023 3 min read Marketing: Retail MediaData & InsightsStrategyTechnology & InnovationAgenciesStreamingCompetitionMarketing: BroadcastResults & InvestmentMarketing: Social MediaKrogerPartnershipsUnileverTargetShoppersRegional GroceryMarketing: OOHExecutivesMarketing: ShopperWalmartGoogleESG and CSRAlbertsons / SafewayBest BuyMarketing: BrandBrick and Mortar84.51 0 Saving Bookmark this article Bookmarked
Data & Insights Digital Influence in the Omnichannel World with Coca-Cola’s Walid Benchama The CPG Guys are joined in this episode by Walid Benchama, Global Director of Shopper & Channel Insights at the Coca-Cola Company, Follow Walid Benchama on LinkedIn at: https://www.linkedin.com/in/oualidbenchamaFollow Coca-Cola on LinkedIn at: https://www.linkedin.com/company/the-coca-cola-company/ Follow Coca-Cola online at: https://www.coca-colacompany.com/ Walid answers these questions:1) Walid, your career journeys crosses countries and has both brand management and […] The CPG Guys September 9, 2023September 9, 2023 2 min read Coca ColaTechnology & InnovationMarketing: Social MediaOmnichannelAIData & InsightsPodcastsConsumersShoppersMarketing: ShopperMarketing: BrandAssociatesIndustry Conferences and Events 0 Saving Bookmark this article Bookmarked
Shopper & Customer Challenges Faced by Emerging Brands in the Retail Industry In strong economic times, smaller, newer brands — otherwise known as emerging or up-and-coming brands — have one thing in common: access to capital. This accessibility has historically allowed emerging brands to scale their businesses, gain widespread distribution and seamlessly find their way into consumers’ hands. Fast forward to current conditions and the macroeconomic downturn. […] Retail TouchPoints September 3, 2023September 7, 2023 4 min read ConsumersSustainabilityOperations & Supply ChainResults & InvestmentShoppersEconomyData & InsightsTechnology & InnovationBrick and MortarMarketing: Social MediaPricing & PromotionsMarketing: Loyalty & SubscriptionStrategyExecutivesPredictions and ForecastsMarketing: ShopperPartnershipsMarketing: In StoreDept. NonfoodWalmart 0 Saving Bookmark this article Bookmarked
Retailer Media How Retail Media is Disrupting Marketing Structures with WARC’s Gregory Grudzinski The CPG Guys are joined in this episode by Gregory Grudzinski, Head of Content for WARC Digital Commerce, an Ascential Company that has been helping marketers and strategists Make it “WARC” since 1985. Follow Gregory Grudzinski on LinkedIn at: https://www.linkedin.com/in/grudzinski/Follow WARC on LinkedIn at: https://www.linkedin.com/company/warc/Follow WARC online at: http://warc.comFollow the Digital Shelf Institute on LinkedIn […] The CPG Guys August 23, 2023August 23, 2023 2 min read Marketing: Retail MediaMarketing: Social MediaMerchandisingPodcastsOperations & Supply ChainTechnology & InnovationMarketing: Shopper 0 Saving Bookmark this article Bookmarked
Retailer Media How Retail Media is Disrupting Marketing Structures with WARC’s Gregory Grudzinski The CPG Guys are joined in this episode by Gregory Grudzinski, Head of Content for WARC Digital Commerce, an Ascential Company that has been helping marketers and strategists Make it “WARC” since 1985. Follow Gregory Grudzinski on LinkedIn at: https://www.linkedin.com/in/grudzinski/Follow WARC on LinkedIn at: https://www.linkedin.com/company/warc/Follow WARC online at: http://warc.comFollow the Digital Shelf Institute on LinkedIn […] The CPG Guys August 23, 2023August 25, 2023 2 min read Marketing: Retail MediaMarketing: Social MediaMerchandisingPodcastsOperations & Supply ChainTechnology & InnovationMarketing: Shopper 0 Saving Bookmark this article Bookmarked
Shopper & Customer 3 Keys to Breaking into More Marketplaces Marketplaces have become go-to destinations for consumers to browse a vast breadth of products and brands. For many, it’s the first place they go to search for items related to a specific keyword, phrase or trend. In fact, Amazon has officially surpassed Google as the top place where U.S. consumers begin their product searches, according […] Retail TouchPoints August 22, 2023August 22, 2023 3 min read ShoppersStrategyData & InsightsConsumersPartnershipsMarketing: Retail MediaTargetAmazonMarketing: UGCMarketing: Social MediaGoogleOperations & Supply ChainWalmartMarketing: TradeMarketing: ShopperConsultingDept. NonfoodAcquisition 0 Saving Bookmark this article Bookmarked
Shopper & Customer Shopper Barriers – Unlocking the power of Shopper Activation You’ve got a great brand. Consumers love it. Or they would. IF… If they had it in their hands at the right time: just at the point of consumption. Trouble is, it isn’t available to consume. Why? Because for some reason, a shopper didn’t buy it. Why not? Why not indeed! The most powerful question […] Mike Anthony August 18, 2023August 19, 2023 4 min read ShoppersInternational - UKTargetConsumersMarketing: TradeDept. BeverageTechnology & InnovationPricing & PromotionsPredictions and ForecastsBrick and MortarAssociatesMarketing: In StoreMarketing: ShopperOwned Brands (Private Label) 0 Saving Bookmark this article Bookmarked
Shopper & Customer Why Images Are Essential for Best-In-Class Digital Experiences DSI “The role of the image as the first moment of truth in the gateway to consideration has never been more powerful.” — Jehan Hamedi, Founder and CEO, Vizit Product detail pages (PDPs) feature vital information customers need to make an informed buying decision, from product descriptions to pricing details. Many of these page elements produce […] Digital Shelf Institute August 14, 2023August 14, 2023 9 min read Technology & InnovationAIConsumersShoppersMerchandisingPackagingData & InsightsDept. GroceryCustomer ExperienceMarketing: In StoreOmnichannelMarketing: Social MediaExecutivesMarketing: ShopperDept. FreshDept. PerimeterPodcastsPartnershipsDept. PetTargetDept. HBCResults & InvestmentWalmartBig DataDept. NonfoodESG and CSRIndustry Conferences and EventsOwned Brands (Private Label)StrategySustainability 0 Saving Bookmark this article Bookmarked
Shopper & Customer Trends Shaping the Future of the Skincare Industry The ongoing cost of living crisis is causing a shift in consumer priorities in the skincare industry. Is your brand ready to meet consumers’ evolving expectations? Unlike other BPC categories, the UK skincare industry remained resilient throughout the pandemic. However, as the new normal unfolds, shoppers are undeniably adopting price-conscious behaviours in response to the […] Mintel August 1, 2023August 1, 2023 6 min read Technology & InnovationConsumersAIPredictions and ForecastsShoppersInternational - UKHealth & WellnessDept. HBCESG and CSRMarketing: Social MediaDept. NonfoodCOVID19EconomySustainabilityData & InsightsOwned Brands (Private Label)Marketing: Loyalty & SubscriptionDept. FreshDept. FuelUnileverMarketing: ShopperMarketing: UGCPartnershipsTargetTikTokAcquisition 0 Saving Bookmark this article Bookmarked
Media & Marketing 5 Things to Consider When Experimenting With In-Store Retail Media Retail media networks (RMNs) are expanding rapidly, and retailers of all sizes are joining the race, offering ad placements on an ever-widening variety of channels. The opportunity here is enormous, as these ads are shown to people who are already looking to make purchases — which isn’t necessarily the case when compared to ads on […] Yaron Toren August 1, 2023August 1, 2023 5 min read Marketing: Retail MediaMarketing: In StoreConsumersData & InsightsShoppersDept. NonfoodTechnology & InnovationMarketing: Social MediaAssociatesSustainabilityOmnichannelPredictions and ForecastsMarketing: Direct & PersonalizationCompetitionTescoPricing & PromotionsBrick and MortarAmazonEconomyResults & InvestmentMarketing: Loyalty & SubscriptionMarketing: OOHTech: CashierlessMarketing: ShopperMeta (Facebook)Operations & Supply ChainPartnershipsGoogleDept. GroceryMarketing: BroadcastStore LocationDeliveryBest BuyTrends: MarketingExecutivesESG and CSRCOVID19Dept. DairyKrogerWalmart 0 Saving Bookmark this article Bookmarked
Shopper & Customer How To Navigate The Generation Gap with Relationship Marketing When it comes to marketing to a mass audience, there’s no such thing as one-size-fits-all. This is particularly true when taking into consideration generational differences. From how we use technology, to how we interact with brands, to what motivates us to buy, different age groups have different preferences. Whether brands recognize these differences, and how […] Retail Minded July 14, 2023July 14, 2023 3 min read ConsumersShoppersMarketing: Loyalty & SubscriptionESG and CSRData & InsightsPricing & PromotionsTrends: ConsumerStrategyMarketing: Direct & PersonalizationMarketing: BrandMarketing: ShopperMarketing: Social MediaMarketing: TradeTechnology & InnovationGoogleUnilever 0 Saving Bookmark this article Bookmarked
Data & Insights How Much Can You Charge for a Taco, Burger, or Pizza Whether you are an independent restaurant, a chain restaurant, convenience store, bodega, or grocery store consumers are at a breaking point when it comes to the price they pay for your food. According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®; every time you raise the price of any item on […] Grocerant Guru July 1, 2023July 11, 2023 3 min read Data & InsightsTechnology & InnovationRestaurantsAIDept. GroceryConsumersStore LocationShoppersPredictions and ForecastsPartnershipsExecutivesStrategyPepsiCoDept. FreshAssociatesMarketing: In StoreEconomyDept. NonfoodDeliverySustainabilityMarketing: Shopper 0 Saving Bookmark this article Bookmarked
Retail Ecosystem Retail Media Summit 2023 Recap The CPG Guys co-hosts PVSB 2nd Bryan Gildenberg are joined by Allume Group CEO and #Fresh4 co-host Andrea Leigh recording in Chicago at the Path to Purchase Institute Retail Media Summit 2023. Follow Andrea Leigh on LinkedIn at: https://www.linkedin.com/in/andreakleigh/Follow Allume Group on LinkedIn at: https://www.linkedin.com/company/allumegroup/Follow Allume Group online at: https://allumegroup.com/Follow the Path to Purchase Institute […] The CPG Guys June 30, 2023June 30, 2023 < 1 min read Marketing: Retail MediaPodcastsMarketing: Social MediaIndustry Conferences and EventsMarketing: ShopperTechnology & InnovationExecutives 0 Saving Bookmark this article Bookmarked
Shopper & Customer When Evaluating Site Design and UX, Don’t Neglect Search With social commerce on the rise — estimates have sales through social platforms growing from $27 billion in 2020 to nearly $80 billion by 2025 — consumer expectations of online shopping experiences are changing, particularly with respect to website design and user experience. However, as brands adapt their sites to this changing behavior, one key […] Derick Jaros June 29, 2023June 29, 2023 3 min read ConsumersShoppersESG and CSRGooglesocial commercePredictions and ForecastsAssociatesDept. Natural / OrganicData & InsightsConsultingDept. ApparelTechnology & InnovationMarketing: Loyalty & SubscriptionMarketing: ShopperMarketing: UGCPartnershipsData Visualization 0 Saving Bookmark this article Bookmarked
Shopper & Customer Inflation Is Driving Change in Consumers Path to Purchase At the intersection of price increases at the grocery store, restaurants, convenience stores, even most dollar store items are now higher than a dollar; that consumers are looking for meal convenience. According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® are searching for convenient meal solutions at a price and are […] Grocerant Guru June 29, 2023June 29, 2023 3 min read ConsumersDept. GroceryData & InsightsEconomyShoppersBrick and MortarDept. FreshDept. DeliMarketing: ShopperMarketing: TradeDept. BeverageDept. FuelFood DeliveryDept. PerimeterPricing & PromotionsRestaurantsOperations & Supply ChainMarketing: Loyalty & SubscriptionDept. BakeryDoorDashGrubhubPredictions and ForecastsSustainabilityTechnology & InnovationDept. OTCUbereats 0 Saving Bookmark this article Bookmarked
Shopper & Customer The Era of UGC is Prompting a New Wave of E-Commerce Evolution. Here’s How to Adapt Effectively In a hyperconnected world, consumers are constantly being exposed to content from all angles. As a retailer, this can be an opportunity and a curse. On one hand, it’s easy to promote brand content across digital platforms, yet on the other, it can be incredibly difficult to stand out — especially as four in 10 […] Randy Bapst June 27, 2023June 27, 2023 3 min read ConsumersMarketing: UGCShoppersESG and CSRDept. Natural / OrganicEconomyHealth & WellnessMarketing: ShopperMarketing: Social MediaAmazonTikTokExecutivesStore LocationStrategyDeliveryTargetTechnology & InnovationMarketing: In Store 0 Saving Bookmark this article Bookmarked
Media & Marketing How Ulta Embraces ‘Agile Marketing’ to Deliver Personalized Loyalty In episode 407 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kelly Mahoney, vice president of customer marketing at Ulta Beauty, the largest U.S. beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. During the interview, which was recorded at CRMC 2023 in Chicago, Mahoney discusses […] Joe Keenan June 27, 2023June 27, 2023 < 1 min read Marketing: Loyalty & SubscriptionMarketing: Direct & PersonalizationDept. HBCShoppersAssociatesStrategyMarketing: ShopperData & InsightsAcquisitionOmnichannelBrick and MortarTechnology & InnovationMarketing: Social MediaPodcastsExecutives 0 Saving Bookmark this article Bookmarked
Shopper & Customer A first step to creating effective shopper marketing activities Most shopper marketers would agree that they strive to create effective activity. Yet what do we mean by effective? Often the measure of effectiveness will be ‘did it grow my sales?’. Whilst this is an admirable goal, is that single measure truly adequate to ascertain whether an activity was effective? Consumer marketers would (typically) set […] Mike Anthony June 22, 2023October 5, 2023 4 min read ShoppersMarketing: ShopperDept. PetConsumersPredictions and ForecastsOwned Brands (Private Label)Marketing: Loyalty & SubscriptionDept. Grocery 0 Saving Bookmark this article Bookmarked
Channel: Mass Your Views: Why The Content Guy Is Going To Hell I’m conflicted about continuing this conversation, mostly because I do not want to go down a rabbit hole from which there is no escape, and I do not want to take MNB in a direction that undermines its purpose. But, this started as a business story, and so I’m going to take the risk. Last […] MorningNewsBeat May 30, 2023May 30, 2023 4 min read TargetBrick and MortarAssociatesInclusivityMerchandisingSustainabilityMarketing: Social MediaMarketing: ShopperLegal & CriminalExecutivesESG and CSRDept. DairyDept. Beverage 0 Saving Bookmark this article Bookmarked
Trends & External Forces Channel: Mass Department: Consumer Durables Department: Nonfood Corporate Strategy Corporate Finance Partnerships & Alt Profit Media & Marketing Agencies & Vendors Data & Insights Technology & Innovation Trends & External Forces Stores & Formats NRF Retracts Claim that Organized Retail Crime Accounted for ‘Nearly Half’ of Retail Shrink The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center. The NRF report was […] Written by Retail TouchPoints December 7, 2023December 7, 2023 Saving Bookmark this article Bookmarked
Data & Insights Corporate Strategy Data & Insights Technology & Innovation Associates & Employees Stores & Formats Walmart’s hiring and wage pressures have eased, CEO says Walmart CEO Doug McMillon also said artificial intelligence is changing employees’ roles across stores and in warehouses. Written by CNBC December 6, 2023December 7, 2023 Saving Bookmark this article Bookmarked
Technology & Innovation Media & Marketing Shopper & Customer Technology & Innovation Regional grocers’ e-commerce sales slip in Q3, research finds The drop is due to a higher rate of lapsed shoppers who have either gone back to in-store buying or switched to a competitor’s online services, a new Brick Meets Click and Mercatus report found. Written by Grocery Dive December 6, 2023December 7, 2023 Saving Bookmark this article Bookmarked
Shopper & Customer Corporate Strategy Shopper & Customer Trends & External Forces Walmart CEO says consumers may not be as resilient next year, even as deflation starts to show In a CNBC interview, Walmart CEO Doug McMillon said the discounter is gearing up for a year when it faces tougher comparisons because of falling prices. Written by CNBC December 6, 2023December 7, 2023 Saving Bookmark this article Bookmarked
Channel: Delivery Channel: Ecommerce & Digital Trends & External Forces DoorDash named one of Fortune’s Future 50 Companies The delivery company made the list out of 1,000 publicly traded companies that were considered Written by Supermarket News December 6, 2023December 7, 2023 Saving Bookmark this article Bookmarked