Operations & Supply Chain

Articles about retail operations and supply chain.

  1. Operations & Supply Chain

NRF Revises Down – Way Down – Retail Theft Estimates

From the New York Times: “A national lobbying group has retracted its startling estimate that ‘organized retail crime’ was responsible for nearly half the $94.5 billion in store merchandise that disappeared in 2021, a figure that helped amplify claims that the United States was experiencing a nationwide wave of shoplifting. “The group, the National Retail […]
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  1. Operations & Supply Chain

Dollar General Adding Staff, Saying It Is Addressing Shrink

Business Insider reports that we can “add Dollar General to the list of retailers rethinking their self-checkout strategies as they head into the new year. “The discount retailer said Thursday it will beef up staffing in its stores’ checkout areas after the company reported slowing sales growth and rising rates of missing inventory, or shrink. […]
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  1. Operations & Supply Chain

Top 10 2023 DSI Content Picks for Digital Leaders DSI

The Digital Shelf Institute (DSI) is committed to igniting your passion for what’s possible in the world of digital commerce. With our prolific podcast series, extensive research, and forward-thinking thought leadership from digital leaders, you’ll get the answers to your burning commerce questions. As we close out 2023, here are the DSI’s top 10 content […]
9 min read
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  1. Operations & Supply Chain

The Secret Behind Quick-Turn Merch: A Strong Partner

From Barbie to the Super Mario Brothers movie and even the debut of Travis Kelce and Taylor Swift’s electrifying relationship, the last few months have been filled with pop culture moments that have captivated almost the entire world. Everywhere you look, someone is talking about these moments. To take the obsession even further, it seems […]
3 min read
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  1. Operations & Supply Chain

3 Things Connected TV Can Do that Linear Can’t

This year for the first time ever, the viewership share of linear television (i.e. traditional broadcast and cable) has fallen below 50%, according to Neilsen. But it’s not that people aren’t watching TV; it’s just that they are no longer watching it the way they used to: streaming is rapidly taking over and now represents […]
4 min read
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  1. Operations & Supply Chain

Dollar General Plans 800 New Stores, 1,500 Remodels in FY 2024

Dollar General is planning approximately 2,385 real estate projects for fiscal year 2024, including about 800 new store openings (including approximately 30 pOpshelf openings and 15 new stores in Mexico), along with 1,500 store renovations and 85 store relocations. While this would be an ambitious growth plan for any retailer, it actually represents a “modest […]
2 min read
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  1. Operations & Supply Chain

Amazon Tests Out New Prime Benefit — Grocery Delivery

Amazon is piloting an add-on grocery subscription for Prime members in three cities that will give members access to unlimited grocery delivery on orders over $35 from Whole Foods Market and Amazon Fresh, as well as unlimited 30-minute pickup on orders of any size. The service — which is being tested in Denver, Sacramento, Calif. […]
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  1. Operations & Supply Chain

From vision to reality: how outsourced development drives results

In an era where technology is the foundation of business growth, Vodworks emerges as a pivotal player in the realm of software and product engineering services. Specialising in consulting, outsourcing, and augmented team solutions, Vodworks is the strategic partner for businesses seeking to navigate and conquer their most complex technical challenges. This article explores how […]
5 min read
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  1. Operations & Supply Chain

Google’s Gemini Marketing Trick

Google really didn’t have to exaggerate. When the company introduced Gemini this week — its stunning new AI model that beat OpenAI on multiple benchmarks and understands both text and images — it delivered a product that lived up to months of hype. Yet, as the company showed it to the world, it embellished. In […]
4 min read
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  1. Operations & Supply Chain

The Weekly Closeout: Claire’s expands into Mexico and Squishmallows collabs with H&M

​[[“value”:” This audio is auto-generated. Please let us know if you have feedback. It’s been another week with far more retail news than there is time in the day. Below, we break down some things you may have missed during the week, and what we’re still thinking about. From Rent the Runway’s decision to restructure […]
5 min read
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  1. Operations & Supply Chain

Help wanted: selling young people on a career in produce

 ​​[[“value”:” Finding enough workers not only to pick and process fruits and vegetables, but to work all the way up the supply chain to retail grocery, continues to be a major industry challenge, said panelists at the 2023 Global Produce & Floral Show. “]] 
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  1. Operations & Supply Chain

McMillon & Jassy:  Not Quite Together Again For The First Time

Both Walmart CEO Doug McMillon and Amazon CEO Andy Jassy appeared on CNBC yesterday, making observations about their businesses and the current consumer environment. McMillon’s comments included: •  “We’re continuing to see traffic growth in store, plus even more transaction growth for pickup, curbside and delivery. As a company our in store business is continuing […]
4 min read
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  1. Operations & Supply Chain

Former MasterClass Talent Executive and Emmy Award-Winning Producer Launch SonderCo To Reinvent Talent and Brand Partnerships

LOS ANGELES, CA — Entertainment and talent executives have launched SonderCo, a new agency dedicated to innovating and deepening the way brands partner with talent, intellectual property, and other brands to create mutual long-term business value. Building on his experience helping make MasterClass a global brand through talent partnerships, Sean Akaks, former Head of Business […]
3 min read
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  1. Operations & Supply Chain

Your Views:  We All Deserve A Break Today

Lots or response to yesterday’s FaceTime, in which I went to McDonald’s to road test the supposedly new-and-improved burgers that have been seven years in the making. MNB reader Barbara Watters wrote: Love the morning FaceTimes.  Your McDonald’s segment had me remembering my recent Big Mac a few weeks ago.  Blah and bleg.  The flavor […]
10 min read
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  1. Operations & Supply Chain

The Chargebacks That Stole Christmas for Retail Merchants

The peak holiday season usually brings a welcome boost in sales and festive cheer for merchants. Known shopping events such as Black Friday, Cyber Monday, Thanksgiving, and Christmas pique consumer interest and lead to increased customer traffic. But while you might support year-end customer activities with festive purchase options, there’s a potential threat to all […]
4 min read
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  1. Operations & Supply Chain

Amazon Cuts Referral Fees for Apparel Merchants

Amazon.com is slashing its merchant fees for clothing vendors in an attempt to compete with Chinese fast-fashion retail site Shein, which may be on the docket to IPO in 2024. The online retail giant announced Tuesday that referral fees for items priced under $15 will drop from 17 percent to 5 percent. The fees for […]
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  1. Operations & Supply Chain

Coldwater Creek Acquires Soft Surroundings, Adopts New Returns Solution

Coldwater Creek has completed its purchase of Soft Surroundings, a women’s clothing and accessories retailer that filed for bankruptcy protection in September 2023. The newly combined retailer has selected the Chief Returns Officer solution from Newmine, which has a predictive analytics functionality that will help the retailer quickly analyze and take corrective actions on why […]
2 min read
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  1. Operations & Supply Chain

The Panel Reacts: Google Introduces Gemini, Its Answer To OpenAI’s GPT-4

On Wednesday, Google finally introduced Gemini, its answer to OpenAI’s GPT-4. Gemini will power Google’s Bard chatbot and become available to software developers building generative AI applications. The model is multimodal — meaning it can read and analyze words, shapes, and sounds — and Google shared several impressive demos with reporters yesterday. In one example, […]
2 min read
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  1. Operations & Supply Chain

Amazon Adjusts Its Charging Policies

Two stories this morning about how Amazin is changing the ways in which it charges business using its services – changes that are happening as the Federal Trade Commission (FTC) sues the company for violating antitrust laws. •  From GeekWire: “Amazon says it will change the way it charges sellers who use its fulfillment services, […]
2 min read
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  1. Operations & Supply Chain

FastFeeder Gives Consumers New Holiday Tip Option

USA Today reports that Pizza Hut has come up with a new idea for holiday tipping – “Customers of the pizza chain can order a doormat with a barcode that delivery drivers from any company can scan to get $25 worth of Pizza Hut food … Starting Wednesday, Dec. 6, customers can order a Reverse […]
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  1. Operations & Supply Chain

Comment: Here’s why you shouldn’t overlook the role of collaborative autonomous mobile robots

Over the past three years, automation has gone from the background to the forefront of everyday business across industries, observes Gavin Donley, Head of Marketing at Brain Corp. Automation consists of many separate but related trends and sub-trends, but the burgeoning presence of collaborative autonomous mobile robots, or AMRs, stands as a defining force reshaping […]
4 min read
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  1. Operations & Supply Chain

CVS Says It Wants To Simplify Prescription Drug Pricing

The Wall Street Journal reports that CVS Health plans to “move away from the complex formulas used to set the prices of the prescription drugs it sells, shifting to a simpler model that could upend how American pharmacies are paid.”  The goal, the story says, is to have “CVS’s roughly 9,500 retail pharmacies … reimbursed […]
2 min read
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  1. Operations & Supply Chain

Amazon Warehouse Workers Express Toxicity Worries

The Seattle Times reports on how workers at a number of Amazon warehouse and fulfillment facilities are concerned about toxicity –  not the workplace culture, but rather unsafe chemicals that could be putting them at risk. An excerpt: “Warehouse workers at some of Amazon’s facilities have to handle potentially hazardous materials every day … In […]
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  1. Operations & Supply Chain

Reaching A Point Of No Returns

Reuters reports that “as holiday shoppers return items purchased during Black Friday and Cyber Monday online shopping sprees, more U.S. retailers could tell them to keep items that cost more to ship back than they are worth. “This year, 59% of retailers offer so-called ‘returnless’ or ‘keep it’ policies for unwanted products whose returns costs […]
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  1. Operations & Supply Chain

Major trends in martech for 2024: the real changes underway in a 99% platitude-free report

There was a meme circulating around social media last week of an agency marketer rambling in a “thought leadership” interview on TikTok. I have no idea if it was parody or real. Or more accurately, if it was intentional or accidental parody. It was a jumbled jubilee of buzzword bingo – personalization, data, brand, experience, […]
4 min read
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  1. Operations & Supply Chain

NRF Retracts Claim that Organized Retail Crime Accounted for ‘Nearly Half’ of Retail Shrink

The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center. The NRF report was […]
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