Operations & Supply Chain

Articles about retail operations and supply chain.

  1. Operations & Supply Chain

Andy Jassy On Grocery, Squiggly Lines, Betting Big, & Music Lessons

Amazon CEO Andy Jassy has posted his annual letter to shareholders, following in a tradition begun by founder and then-CEO Jeff Bezos in 1997.  (As usual, Amazon also posts the original 1997 message after the new missive, which is one way to indicate that as much as the business has evolved and grown, its core […]
7 min read
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  1. Operations & Supply Chain

Drive-Thru Under Pressure: Why Fast Food’s Core Profit Engine Is Stalling

  The drive-thru remains the dominant revenue engine for quick-service restaurants (QSRs), generating 60%–75% of total sales at many brands. Yet today, operators are confronting a convergence of pressures: elevated labor costs, persistent food inflation, declining traffic, and slower service times according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® this is […]
5 min read
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  1. Operations & Supply Chain

March 2026 Retail Metrics are in!

March 2026 Retail Metrics: March gave us a tale of two floors — more opportunity, but less to show for it. In mattress, traffic and prospecting surged, but conversion fell sharply as time with customers dropped, turning more conversations into missed closes. In furniture, the opposite pattern showed up — teams are converting slightly better, […]
2 min read
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  1. Operations & Supply Chain

The Power Of Proprietary and Defining Private Label

The New York Times reports that this week, Amazon Prime Video “becomes the first streamer to serve the patrons of the Masters, joining mainstays CBS and ESPN.”  A major deal, the Times suggests, that signifies the degree to which Amazon is delivering on its ambitions. “It was eight years ago that Amazon Prime Video completed […]
2 min read
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  1. Operations & Supply Chain

OffBeat:  The Big Not-So-Easy

If you are not already watching “Shrinking,” on Apple TV, you should be. “Shrinking,” which just finished its third season and has been renewed for a fourth, is a gently comedic look at the lives and relationships of three therapists – played by Jason Segal, Jessica Williams and Harrison Ford – in the Southern California […]
3 min read
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  1. Operations & Supply Chain

ElevenLabs is dominating voice AI — can anyone catch up?

By Jenny Liu, Director of Product @Yipitdata New Signals data on voice AI platforms shows ElevenLabs is defining the category, driving nearly all entry, usage, and spend across 900+ mid-market companies. This week our analysis showed that ElevenLabs has essentially turned voice AI into a one-vendor category. Across 900 companies in our mid-market panel, ElevenLabs […]
5 min read
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  1. Operations & Supply Chain

Lidl GB stumps up £600m to strengthen store network with 50+ locations planned

Lidl GB has announced that it will be opening more than 50 new stores in the next 12 months as part of a £600 million investment in its British infrastructure. Upcoming store openings include key sites such as Abbots Langley near Watford, Warrington in Cheshire, and Thornbury in Gloucestershire which are all set to open […]
2 min read
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  1. Operations & Supply Chain

List Price Reductions Will Deflate the Gross-to-Net Bubble–and Threaten Pharmacy and 340B Profits from IRA-Negotiated Drugs (rerun)

This week, I’m rerunning some popular posts while we prepare for Friday’s live video webinar: PBM Industry Update 2026: Trends, Challenges, and What’s Ahead. Since this article was published last December, Net Pricing Drug Channel developments have accelerated. Manufacturers reduced the list prices for 6 of the 10 products with an MFP for 2026. They […]
3 min read
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  1. Operations & Supply Chain

Kohl’s and Tween Apparel Trends: The Growing Role of Private Label Brands

Download our latest report to better understand where market share is shifting, how private label brands are scaling, and where shoppers are spending across the girls’ apparel market. The girls’ apparel market is evolving as younger shoppers shift toward value oriented, assortment driven, and trend responsive products across retailers. As competition intensifies, changes in market […]
< 1 min read
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  1. Operations & Supply Chain

Asda taps Deliverect retail technology to support UK grocery giant’s on-demand delivery push

Deliverect has announced a partnership with Asda involving the UK grocery retailer’s on-demand operations across Asda Express and the wider store estate. In a LinkedIn post, Joe Heather, Regional General Manager – Northern Europe at Deliverect, said: “Asda continues to lead in the on-demand space, delivering strong performance at scale. We support this by enabling […]
2 min read
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  1. Operations & Supply Chain

Snappy Technologies launches Order Aggregation Service with retail partners

Snappy Technologies has announced the enterprise launch of its next-generation Order Aggregation (OA) solution, designed to help retailers manage orders, menus, promotions, and inventory across multiple online delivery marketplaces, and control product and pricing centrally. Developed in close collaboration with retail partners Southern Co-op, and… This story continues at Snappy Technologies launches Order Aggregation Service […]
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  1. Operations & Supply Chain

Reoccurring Customer Visits Drive Incremental Revenue Faster

  The growth algorithm across all sectors of food retail—restaurants, convenience stores, and grocery service delis—has converged on one immutable truth according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®:  frequency of visits is the most reliable driver of incremental revenue and long-term profitability. What was once a convenience-store insight is now […]
5 min read
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  1. Operations & Supply Chain

Stitch Fix CEO Matt Baer, Nike’s Identify Crisis, Grocery’s Looming Collapse of the Middle, and Pets.Com: The Sequel

This week on The Remarkable Retail Podcast, Steve Dennis and Michael LeBlanc break down the forces reshaping retail before sitting down live at Shoptalk in Las Vegas with Matt Baer, CEO of Stitch Fix. The episode opens with a wide-ranging look at the macro pressures bearing down on the industry—geopolitical conflict, rising tariffs, and supply […]
2 min read
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  1. Operations & Supply Chain

The Real Cost Of Shipment Damage: How One Crushed Box Can Impact Your Business

If a crushed box arrives on a customer’s doorstep, your first instinct will likely be to calculate the cost of sending a replacement. But this number is just one fraction of the entire ordeal. Shipment damage sets off a chain reaction of costs that reverberate through operations, customer relationships, and your overall brand reputation. The […]
3 min read
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  1. Operations & Supply Chain

The Big Three PBMs’ 2026 Formulary Exclusions: MFP, Private Label Biosimilars, and Direct-to-Patient Threats for PBMs (rerun)

This week, we’re rerunning some popular posts while we prepare for Friday’s live video webinar: PBM Industry Update 2026: Trends, Challenges, and What’s Ahead. Click here to see the original post from January 2026. For 2026, the three largest pharmacy benefit managers (PBMs)—Caremark (CVS Health), Express Scripts (Cigna), and Optum Rx (United Health Group)—have once […]
3 min read
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  1. Operations & Supply Chain

KC/In Conversation:  Gary Hawkins, On Retail’s New “Age Of Bionic Orchestration”

Today, Gary Hawkins returns to MNB for a conversation about his newest white paper, “Retail 5.0: The Age of Bionic Orchestration,” which he subtitles, “The End Of Human Speed Retail.”  It is a fascinating and provocative piece of writing, positing that Retail 5.0 demands organizational integration, with an extraordinary upside:  “The move from siloed optimization […]
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  1. Operations & Supply Chain

Guest Column:  Thom Blischok on “Retail Restructured”

Content Guy’s Note:  I don’t run a lot of guest columns on MNB, but when I read this LinkedIn posting from Thom Blischok, of The Dialogic Group, I decided that it was exactly the kind of piece that should be featured here – it focuses on how three major retailers are engaging in fundamental rethinking […]
3 min read
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  1. Operations & Supply Chain

What Goes Around Comes Around: Why “Back to Basics” Is Winning the Modern Plate

  In foodservice, trends rarely disappear. They cycle, evolve, and return with sharper relevance. In 2026, one of the most telling examples is the resurgence of traditional cooking fats such as butter, lard, and beef tallow. This shift is not driven by nostalgia alone. It is supported by clear, data-backed consumer demand, particularly among younger […]
4 min read
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  1. Operations & Supply Chain

Grocers’ Biggest Strategic Misfire: Chasing Shelf Rent While Consumers Chase Dinner Tonight

  The data is not ambiguous—it is directional and disruptive. According to FMI – The Food Industry Association, the percentage of consumers replacing restaurant meals with deli-prepared foods jumped from 12% in 2017 to 28% in 2025. At the same time, 53% of consumers are assembling hybrid meals, blending prepared foods with items already at […]
5 min read
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  1. Operations & Supply Chain

As Costco Sues Feds For Tariff Refunds, Consumers Sue Costco For Their Piece

The Seattle Times reports that “a proposed class-action lawsuit against Costco is seeking to secure refunds for customers who helped pay tariffs on imported products. “Seven Costco members — including four from Washington — sued the Issaquah-based big-box warehouse club chain Friday in the U.S. District Court of the Western District of Washington. “The lawsuit targets the […]
2 min read
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  1. Operations & Supply Chain

London based omnichannel fashion retailer AllSaints taps Impact Analytics AI powered solutions

AllSaints has selected Impact Analytics as a partner as it looks to modernise and scale its buying and merchandising operations, moving away from a legacy environment heavily reliant on spreadsheets, manual workflows, and fragmented decision-making. By adopting AI native planning tools, it says it is aiming to streamline processes, improve forecast accuracy, and enable teams […]
2 min read
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  1. Operations & Supply Chain

Walmart to Expand Digital Shelf Labels Chainwide

Walmart will deploy digital shelf labels (DSLs) chainwide this year, doubling the approximately 2,300 U.S. locations currently using the technology (Walmart U.S. operates more than 4,600 stores). With more than 120,000 items in a typical Walmart store, managing price changes manually requires significant associate hours. Additionally, these DSLs are equipped with LED lights that make […]
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