Customer Experience

Articles on CX (Customer Experience)

  1. Technology & Innovation

September 2022: retail technology deals and deployments at a glance

RTIH rounds up the stand out retail systems deals, deployments and pilots from September, including Walmart, Amazon’s Just Walk Out technology, Kwik Trip, Marks & Spencer, Currys, Boots, Lowe’s, Ikea, and Aldi. Lowe’s is tapping NVIDIA Omniverse Enterprise to create interactive store digital twins in Mill Creek, Wash,. and Charlotte, N.C. “We are always looking […]
6 min read
0
  1. Shopper & Customer

Advanced Post-Purchase Communications Are Key to Driving LTV

With customer acquisition costs (CACs) increasing, brands are investing more than ever into marketing and advertising to get shoppers into stores and clicking on “buy” buttons. Yet this focus on the top of the funnel means brands are neglecting some of the most crucial moments in the customer journey. Specifically, those that happen post-purchase, when […]
3 min read
0
  1. Corporate Finance

Why Building Unique Customer Experiences is the Silver Bullet for Online Shopping

Calling the pandemic and its aftermath a black-swan event at global scale is an understatement. Besides being a personal tragedy and suffering for millions, it dislocated the world order along several vectors, some irretrievably. As we put it behind us, it opens vast opportunities for the bold and decisive. One of the winners, if such […]
3 min read
0
  1. Trends & External Forces

World Retail Trends – September Roundup

Retailers are doubling down on technology and redesigned stores that fuse digital and in-store experiences. Here’s an overview of World Retail Trends and phygital developments witnessed by Mood Media, global specialist in customer experience at the point of sale. Keep reading to see some of the most exciting World Retail Trends from September.  Subscription model […]
< 1 min read
0
  1. Retail Ecosystem

Groceryshop 2022: Top Retail Influencers’ Key Takeaways

The RETHINK team visited Las Vegas from September 19-22 for Groceryshop 2022. While there, we had the opportunity to speak with many of our Top Retail Influencers and learn about their event experience. #TRI2022 members- Ricardo Belmar, Michael LeBlanc, Jeff Roster, Melissa Minkow, Bryan Gildenberg, Andrea Leigh, and Stewart Samuel- all shared their thoughts on […]
5 min read
0
  1. Department: HBC

As Cannabis Goes Mainstream, Opportunity Grows for Traditional Retailers

Cannabis is in growth mode: the industry posted sales between $24.5 and $27 billion in 2021 and reached an estimated 11,800 retailers in 2022, according to data from the MJBiz Factbook. A Gallup poll found that 68% of Americans believe marijuana should be legal and 16% of adults aged 26 and over used cannabis in […]
6 min read
0
  1. Media & Marketing

Raydiant buys Perch to “unite best of physical and digital shopping”

Raydiant, a bricks and mortar experience specialist, has acquired Perch, a digital shopper marketing platform for in-store product engagement and sales. Terms of the deal were not disclosed. “As a current Perch customer, we couldn’t be more excited about Raydiant’s acquisition,” says Kenny Endermuhle, Category Experience Design Manager at Nestlé Purina. “It accelerates meaningful AI and […]
3 min read
0
  1. Data & Insights

Which Foot Traffic Counter is Best for Your Store?

Getting a new foot traffic counter for your store is an important decision to make.  Whether you are a “mom and pop” with a single store or a 50-store chain, there is a wide range of options available. Some of the variables to consider when selecting a system are total daily traffic, average sale value, […]
5 min read
0
  1. Retail Operations

Currys boosts in-store and online customer experience

Currys has gone live with a more connected service across all of its channels that, the technology retailer says, will “provide personalised journeys and customer insights on a massive scale”. Over the last 16 months, Currys has embarked on a mission to transform into a “best in class, digital first omnichannel retailer”. This has seen […]
2 min read
0
  1. Shopper & Customer

4 Steps Retailers Can Take to Market Themselves in a Recession

Marketing is often first on the chopping block during a recession, and with GDP contracting two quarters in a row, retail marketers are working hard to determine how to make each dollar go further. Many organizations will cut marketing spend in a bid to preserve margins. But research shows slashing marketing programs can undermine revenue […]
4 min read
0
  1. Technology & Innovation

How Rising AR Adoption is Driving Snap’s Commerce Strategy

When Snapchat first hit the scene back in 2011 it was an instantaneous hit with younger audiences because it offered something that was almost impossible to find on the internet — transience. In the 11 years since, Snapchat has evolved to more closely resemble its social media counterparts (which in turn have adopted many Snapchat-style […]
6 min read
0
  1. Shopper & Customer

Stoneleigh store focuses on operational efficiency and customer proposition

Operational efficiency for retailers whilst still delivering for their customers in both proposition and shopper experience, were the key elements of the Nisa Local store format being showcased at the annual Nisa Expo this week. As retailers face into an ever-evolving landscape, increasing costs and consumer need and expectation high, the Nisa format store demonstrates […]
< 1 min read
0
  1. Shopper & Customer

How to Make Your Chatbot Smarter With Intelligent Automation

With recent research showing three out of four consumers prefer communicating with chatbots, it’s no surprise that retail stores want to improve their digital experience. In fact, Gartner predicts 25 percent of enterprises across the globe will have a digital assistant to handle support issues, and it further supports two-thirds of customers who would prefer solving […]
3 min read
0
  1. Shopper & Customer

Gearing Up for Peak Season: Critical Last-Mile Delivery

Despite inflation chatter dominating economic discussions, U.S. container imports in July 2022 (the most recent data) was up 3 percent from July 2021 to 2,530,906 twenty-foot equivalent units (TEUs) and up 15 percent from pre-pandemic July 2019 — setting yet another monthly record. In fact, every month in 2022 has been a record month when […]
3 min read
0
  1. Technology & Innovation

Delivering a flawless customer experience wherever, however, and whenever people shop

It’s not a bold statement to claim that retail is one industry that feels the impact of digital transformations more than most. As technology’s influence increases, so do people’s expectations and the various ways they shop. With 90% of shoppers demanding an omnichannel experience, according to CX Today, retailers must test the performance of every […]
3 min read
0
  1. Shopper & Customer

FaceTime with the Content Guy:  Drive Ways

There’s an expression in my business:  “The news gods always provide.”  I’m living proof of that.  People often ask me what happens if, in the morning, I wake up and there’s nothing to write about;  my response is that, in almost 21 years of doing MNB, that’s never happened.  Case in point: I got an […]
< 1 min read
0
  1. Technology & Innovation

2022 RTIH Innovation Awards: don’t delay, enter today!

Time is running out to enter the 2022 RTIH Innovation Awards. The awards, sponsored by PMC, 3D Cloud by Marxent, CADS, and FreedomPay celebrate global tech innovation in a fast moving omnichannel world. Deadline for submissions is 4th November, with winners being announced at an exclusive event in central London during December. It’s free to […]
3 min read
0
  1. Data & Insights

The Transformation of Hybrid Work in Retail

Co-authored by: Tricia Kelley How we work is changing—from where we host our meetings, to our day-to-day operations, life has been transformed by the pandemic. The push for work and life balance has never been stronger and the need to adopt more sustainable practices has never been more urgent. A digital-first approach has become imperative […]
2 min read
0
  1. Shopper & Customer

Winning E-Commerce Strategies Retailers Should Zero in On to Make Sales Ring Over the Holidays

Retailers are working feverishly behind the scenes to optimize their e-commerce operations for the upcoming 2022 holiday shopping season. This year, retailers will face some of the same challenges they did during the 2021 holiday shopping season — with additional new challenges brought about by excess inventory, inflation and general volatility, uncertainty, chaos and ambiguity […]
3 min read
0
  1. Operations & Supply Chain

Internal Warehouse vs. 3PL: How to Reach the Best Decision for Your Business

Keeping your warehouse operations in-house or outsourcing them to a third-party logistics (3PL) company? Each option has its benefits and disadvantages. In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, […]
4 min read
0
  1. Channel: Ecommerce & Digital

Amazon’s Counterintuitive Next Big Move — Helping Brands Sell Off Amazon

With 2 million third-party sellers accounting for more than half of its retail revenue, Amazon’s relationship with the businesses that sell on its platform has become essential to its success. As those sellers have become more successful though, they have also become more powerful …and more demanding. Many are no longer content to exist solely […]
7 min read
0
  1. Operations & Supply Chain

Walmart + To Offer Home Pickup of Returns

Axios reports that “Walmart+ members in some U.S. markets will be able to schedule to have returns picked up from their doorsteps starting the first week in October … ‘Return Pickup from Home’ is scheduled by app.” Walmart says that “members won’t need to provide a box or a label – simply hand off the […]
< 1 min read
0
  1. Data & Insights

How Does the Lateshipment.com Post-purchase Success Suite Work?

As an e-commerce business owner, you do everything to delight your customers once they place an order on your website – from making sure their order is packed right, to doing your best to get it to their hands-on time. Yet brands miss out the most in terms of engagement and delivering delight when it […]
5 min read
0
  1. Associates & Employees

Want To Keep Your Workforce Engaged? Treat Your Employees Like Customers

We know the adage that the customer is always right. But have you considered that your employees are in many ways your biggest customers? They choose to work for your mission, leaders, and products. Every day, they choose your brand.  Customers are more loyal when they have superior experiences, and that’s also true for employees. […]
4 min read
0
  1. Shopper & Customer

The Future of Commerce: Going Headless

Trends in retail change quickly, and the pandemic drove consumers to reshape the retail landscape at breakneck speed. According to McKinsey research, 40 percent of shoppers bought from different brands or retailers than they had in the past, and more than 80 percent developed new shopping behaviors while quarantined during the pandemic. But addressing changing […]
3 min read
0
  1. Shopper & Customer

The E-Commerce Customer Experience is Ripe for an Upgrade

Like everybody else, I’ve shopped online significantly more often the last couple of years, sometimes out of necessity, sometimes for convenience and, sure, sometimes out of sheer boredom. In fact, over the past 18 months or so, I’ve bought myself three wristwatches online that, truth be told, I didn’t exactly need. Although the popular watch […]
3 min read
0
  1. Shopper & Customer

The Store Reimagined: 3 Tips for Delivering Tomorrow’s Retail Experience Today

There are few in retail circles who would argue that the role of the store is the same as it ever was. With the rate of change accelerating like never before, consumers are throwing new challenges at retailers faster than they can implement solutions. It’s no wonder that many retailers seem to be in a […]
5 min read
0

Trending Topics

Editor’s Choice

  1. Shopper & Customer
  2. Corporate Strategy
  3. Corporate Finance
  4. Media & Marketing
  5. Shopper & Customer
  6. Technology & Innovation
  7. Trends & External Forces
  8. Stores & Formats

Retail Vacancy Rate Hits 15-Year Low

Retail vacancies in the United States dropped to 6.1% in the second quarter, a 15-year low, as Americans continued to resume in-store shopping. Asking rents for shopping center spaces during the quarter were 16% higher than five years ago, The Wall Street Journal (WSJ) reported Tuesday (Oct. 4), citing figures from commercial real estate broker […]
Written by
  1. CPG: Food
  2. Department: Food
  3. ESG
  4. Merchandising

Nestlé Confectionery reveals Quality Street and KitKat sustainable pack innovations

Nestlé Confectionery has announced sustainable packaging innovations for two of its best-loved brands – Quality Street and KitKat. In a category first, Quality Street will move to recyclable paper packaging for its twist-wrapped sweets. By replacing the double layer of foil and cellulose with a paper wrap, Quality Street will remove more than two billion […]
Written by
  1. Retail Ecosystem
  2. Channel: Delivery
  3. Channel: Ecommerce & Digital
  4. Channel: Grocery - Natural
  5. Department & Category
  6. Corporate Strategy
  7. Corporate Purpose
  8. ESG
  9. Partnerships & Alt Profit
  10. Media & Marketing
  11. Retailer Media
  12. Agencies & Vendors
  13. Retail Ecosystem
  14. Data & Insights
  15. International
  16. Shopper & Customer
  17. Technology & Innovation
  18. Trends & External Forces
  19. Retail Operations
  20. Associates & Employees
  21. Operations & Supply Chain
  22. Stores & Formats

Groceryshop 2022: Top Retail Influencers’ Key Takeaways

The RETHINK team visited Las Vegas from September 19-22 for Groceryshop 2022. While there, we had the opportunity to speak with many of our Top Retail Influencers and learn about their event experience. #TRI2022 members- Ricardo Belmar, Michael LeBlanc, Jeff Roster, Melissa Minkow, Bryan Gildenberg, Andrea Leigh, and Stewart Samuel- all shared their thoughts on […]
Written by

Trending