Customer Experience

  1. Technology & Innovation
In 2022, the perfect store is rooted in constant evolution — a system that maybe isn’t perfect in every moment, but is agile always, malleable when needed, and capable of critical self-reflection. These innate characteristics of the modern perfect store are supported by, and in return support, the adoption of a few important technologies and […]
  1. Channel: Dollar/Value
CHESAPEAKE, Va.— Dollar Tree reported a 43.2% increase in net income, to $536.4 million for the first quarter ended April 30. Diluted earnings per share for the quarter increased 48.1% to a first-quarter company record $2.37, compared to $1.60 in the prior year’s quarter, the company said Thursday. Consolidated net sales increased 6.5% to $6.90 […]
  1. Channel: Restaurants
Starbucks announced yesterday that it is selling its Evolution Fresh business to Bolthouse Farms.  Terms of the deal were not disclosed. The announcement said that “Evolution Fresh is a leading producer of primarily organic, cold-pressed, premium juice products. By joining forces with Bolthouse Farms – the No. 1 super premium refrigerated beverage brand and largest […]
  1. Media & Marketing
The CPG Guys, Sri & PVSB, are joined in this episode by Art Sebastian, VP of Digital Experiences at Casey’s, a Fortune 500 company operating over 2,400 convenience stores, and Kevin McGovern, VP of Retail Partner Development at Fetch Rewards, a mobile loyalty platform. Follow Art Sebastian on LinkedIn at: https://www.linkedin.com/in/artsebastianFollow Casey’s on LinkedIn at: […]
  1. Shopper & Customer
Buying goods online is now easier than ever before — but customers expect a smooth shopping experience at every step. The e-commerce industry is growing at a rate of about 20 percent per year. In fact, it’s estimated that this year alone, it will account for $1.0 trillion in the United States. But how often […]
  1. Shopper & Customer
We’re rolling out a suite of new product features each month to further our commitment to shoppers and share more about how we’re building an even better shopper experience. This month, we’re sharing more about a community built on best intent. We believe best intent goes both ways. We act with consideration and compassion for […]
  1. Shopper & Customer
We continue to expand our delivery operations to help customers get the items they need when they need them, and it’s been an exciting journey. From Express delivery, where customers can have items delivered to their doorsteps in as little as two hours, to InHome, where they can get those orders placed right into their […]
  1. Trends & External Forces
Axis’ Graham Swallow looks at the concept of the unmanned store that is gaining in popularity, the impact on the retail industry and how innovative security technology can help. While the foundation of autonomous retail has been built up over the past few years, it is only now that retailers are beginning to fully experiment […]
  1. Retail Operations
British retailer Asda is enhancing its end-to-end supply chain and retail operations by partnering with Blue Yonder to improve order management. Asda, which operates 640 stores including supercenters, superstores and supermarkets, also will work with Bringg to upgrade its fulfillment capabilities. These investments align with the company’s intentions to strengthen its omnichannel strategy and a […]
  1. Media & Marketing
The Very Group, which operates digital retailer Very.co.uk, is looking to transform its content management system through a new partnership with Amplience. Using the latter’s Dynamic Content solution, Very says it will simplify and speed up the process of managing digital content across all of its brands and devices. This will improve customer experience and […]
  1. Channel: Drug
DEERFIELD, Ill. — Walgreens this month added three executive positions to its leadership team, a move the national pharmacy chain said was made to bolster its retail, marketing and customer-experience offerings. The newest team members are Linh Peters, senior vice president and chief marketing officer; Luke Rauch, senior vice president and chief merchandising officer; and […]
  1. Department & Category
Accomplished executives will accelerate Cooler Screens' mission to transform the consumer experience and solidify its role as a strategic digital media platform for retail. 
  1. Media & Marketing
  Consumers are dynamic not static and today that means smartphones are fast becoming the food marketing platform of choice according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. In a battle for share of stomach C-stores, restaurants, bodegas, and grocery store delis all need a fresh focus on smartphones. Art Sebastian, […]
  1. Trends & External Forces
According to a recent report from the Identity Theft Resource Center there was a 68% increase in data breaches in 2021 compared to 2020, awarding last year with the highest number of data breaches ever reported. Given that much of this compromised data will include email and password combinations, cybercriminals have been handed even more […]
  1. Shopper & Customer
Ensuring your website visitors have a positive experience is absolutely crucial for turning shoppers into buyers. But increasingly, the online customer journey is disrupted by pop-up ads, browser plug-ins and extensions designed to redirect shoppers away from your site. More than just distracting, “audience hijacking” can take a real bite out of sales, significantly impacting […]
  1. Data & Insights
Predictive analytics — everyone in the insurance world is talking about it. But what is it, and how can predictive analytics help you grow your brokerage client list?  Here’s a quick definition: predictive analytics takes scattered pieces of data from across your systems, organizing them to assess what has happened in the past. Then, using […]
  1. Technology & Innovation
  It’s Friday night and orders are coming in fast and furious and two of your key employees have not arrived at work.  Now what?  Sales, slip, service slips, and customers are turned away.  That is not what a way that you can sustain top line sales and bottom-line profits over time.  According to Steven […]
  1. Shopper & Customer
In an era of turbulence, it’s essential to make your business as sturdy as possible. If you’re in the retail industry, you know how tough things can be. In fact, during the first half of 2017, several significant retailers were forced to go out of business due to poor planning owing to economic inflation. With […]
  1. Technology & Innovation
Because solo founders don’t have to run decisions past anyone, they exert near-total control over their startup’s mission. But you’ve got to pay the cost to be the boss: A shot-caller must be comfortable with making decisions under pressure and needs to be adept at fundraising, recruiting, onboarding, managing … well, everything. According to Russ […]
  1. Shopper & Customer
Knowledge is power: Shoppers rate retail staff knowledge as key to driving in-store CX. Knowledge tops consumers’ expectations when it comes to store associates adding value to in-store shopping experiences, the latest research from Retail Technology Show, the new flagship event for retail, reveals. Original research of over 2,000 UK shoppers in its latest Retail Revolution report showed […]
  1. Data & Insights
As more people head online instead of into a store, forward-thinking retail software strategies no longer belong on a wish list, but on a to-do list. A critical piece of that strategy has emerged with progressive delivery of software — i.e., the ability to gradually roll out new features online or even in-store. Progressive delivery […]
  1. Department & Category
Three former Walmart and Jet.com executives announced this week that they are launching Sustain.Life, described as a “platform empowering small- and medium-sized enterprises to take impactful climate action,” having “raised $16 million in seed funding.” According to the announcement, “Sustain.Life democratizes sustainability by making it easier and more affordable to measure, manage and report carbon […]
  1. Shopper & Customer
Find out how taking the right approach to customer service improves customer experience and boosts efficiency for direct-to-consumer success. The post Customer service strategies to drive your DTC business appeared first on The Future of Customer Engagement and Experience.
  1. Technology & Innovation
Uber Eats and autonomous vehicle company Motional have begun driverless deliveries in Santa Monica, Calif. The effort is being done in conjunction with robotics company Serve Robotics, which was Uber acquired with the purchase of Postmates and spun off in 2021.  The partnership between Uber and Motional was announced in December. At the time, Uber […]
  1. Shopper & Customer
Among the things retailers learned from the pandemic are two key business lessons. The first is that e-commerce needs to become an essential component of any strategy, and the second is that consumers are continually craving innovative, personalized experiences. But how do we keep customer data safe amid this growing trend of customization? As we […]
  1. Shopper & Customer
Artificial intelligence (AI) can help e-commerce brands and retailers deliver valuable customer experiences across online channels. Implementing AI may seem like a daunting task due to its underlying complexity and various applications, yet nothing could be further from the truth. With the proliferation and increasing adoption of AI across the retail industry, there are now […]
  1. Data & Insights
Every e-commerce business strives to give its customers the best experience (CX) associated with their brand.  Starting from a user-friendly site to a great checkout experience and a support team that’s available around the clock to tend to customer issues, and so much more.  However, the situation becomes radically different when the critical post-purchase phase […]
  1. Channel: Ecommerce & Digital
The end goal of any business is selling and delivering products to match consumer expectations. These expectations, however, constantly change, requiring retailers to be flexible and adaptable in turn. This is why routed delivery strategies are important for retailer success.  Simply defined, routed deliveries optimize logistics channels to create the best in quality, speed and […]
  1. Associates & Employees
Effective retail management necessitates a diverse set of abilities. These abilities boil down to time management, training management, employee management, and change management. As a store manager, you’re responsible for training your staff, keeping customers pleased, maintaining sufficient stock levels, and conducting a variety of other duties. To stay on top of things, you’ll need […]

Trending Topics

Editor’s Choice

  1. Channel: Dollar/Value
  2. Channel: Dollar/Value
  3. Corporate Strategy
  4. Corporate Finance
  5. Department: Consumer Durables
  6. Media & Marketing
  7. Shopper & Customer
  8. Technology & Innovation
  9. Trends & External Forces
  10. Operations & Supply Chain
  11. Stores & Formats
GOODLETTSVILLE, Tenn. — Dollar General on Thursday reported net sales of $8.8 billion for its fiscal year 2022 first quarter, an increase of 4.2% over the prior-year period. The net sales increase was primarily driven by positive sales contributions from new stores, partially offset by a slight decline in same-store sales and the impact of […]
  1. Data & Insights
  2. Corporate Strategy
  3. Department: HBC
  4. Media & Marketing
  5. Data & Insights
  6. Shopper & Customer
  7. Trends & External Forces
  8. Merchandising
WOONSOCKET, R.I. — CVS Health announced on Thursday the launch of CVS Health Virtual Primary Care, a new virtual care solution available through a single digital platform. The offering connects CVS Health’s services, clinical expertise, and data for a more coordinated and consumer-centric health care experience. The company said the new solution enables consumers to […]
  1. Retailer Media
  2. Corporate Strategy
  3. Media & Marketing
  4. Retailer Media
  5. Data & Insights
Retail media networks (RMNs) are an exciting place to run ads, because of the valuable first-party data that retailers have about their customers. RMNs create an ability to target a specific retailer’s customers and provide valuable insights into how people shop. And brands certainly are not hurting for choices. Just last week, Ulta announced a media network and the hotel chain, Marriott, the week prior. 
  1. Technology & Innovation
  2. Partnerships & Alt Profit
  3. Media & Marketing
  4. Data & Insights
  5. Shopper & Customer
  6. Technology & Innovation
  7. Trends & External Forces
  8. Associates & Employees
  9. Merchandising
  10. Operations & Supply Chain
  11. Stores & Formats
In 2022, the perfect store is rooted in constant evolution — a system that maybe isn’t perfect in every moment, but is agile always, malleable when needed, and capable of critical self-reflection. These innate characteristics of the modern perfect store are supported by, and in return support, the adoption of a few important technologies and […]

Trending