Customer Experience

Articles on CX (Customer Experience)

  1. Technology & Innovation

How Wayfair is Prioritizing Innovation in its Brick-and-Mortar Strategy

Wayfair is prioritizing innovation across its organization, supported by technology providers like Toshiba Global Commerce Solutions. While at the National Retail Federation Big Show in New York City last week, Editor-in-Chief Joe Keenan spoke with Kevin O’Riordan, head of physical retail and supply chain engineering at Wayfair, and Fredrik Carlegren, vice president of marketing and communications at Toshiba Global Commerce Solutions. In […]
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  1. Corporate Finance

NRF 2023: Top Retail Influencers’ Key Takeaways

The RETHINK Retail team ventured to NYC from January 14-17th for NRF 2023: Retail’s Big Show. While there, we had the opportunity to speak with attendees from our Top Retail Influencer community and learn about their event experience. #TRI members- April Sabral, Andrew Smith, Carl Boutet, Alberto Serrentino, Charles Haseman, Christine Russo, Guy Courtin, and […]
5 min read
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  1. Shopper & Customer

How to Start a Retail Business

Starting a business can be one of the most rewarding experiences of someone’s life, and the satisfaction that comes with owning a successful business can be life-changing. It isn’t all easy, but seeing your labor bear fruit can be worth the effort. Starting a retail business, in particular, is one of the most popular small […]
8 min read
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  1. Shopper & Customer

3 Ways Retailers Can Unlock New Levels of Customer Engagement in 2023

The beginning of the year is a time of great momentum and in the ever-evolving retail industry, you must always be prepared for what’s coming down the pipeline. In the past few years, I’ve seen a significant shift in retailers using technology to create more meaningful and personalized engagement strategies to inspire consumers to take […]
3 min read
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  1. Technology & Innovation

The Home Depot’s VP of Technology: ‘Success is Removing Friction From the Customer’s Interconnected Journey’

The Home Depot is making technology investments to enhance an interconnected shopping journey for its customers. While at the National Retail Federation Big Show in New York City last week, Editor-in-Chief Joe Keenan spoke with Muzammil Akram, vice president of technology and store systems at The Home Depot, to learn more about the tools the home improvement retailer […]
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  1. Start Ups

Emperia raises $10 million to further develop its virtual store management SaaS platform

Emperia, which creates immersive e-commerce spaces for retail brands, has raised a $10 million Series A. This follows an $875k pre-seed in 2021 (featuring Concept Ventures, SFC Capital, Blissgrowth). The Series A round was led by Base10 Partners and joined by investors including Daphni (via its retail fund Dastore), Sony Innovation Fund, Background Capital, Stanford […]
2 min read
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  1. Retailer Media

How Retailers Can Capture the Full Potential of Retail Media Networks in 2023

Most retailers are now highly focused on building their own retail media networks (RMNs), offering onsite and offsite inventory. And why not? Retail media networks, when done well, offer a stream of high-profit cash that can be up to 1.5 percent of a retailer’s gross revenues, at margins north of 50 percent. The cookie-less future […]
3 min read
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  1. Channel: Mass

Walmart Debuts New Ecommerce Platform to Help SMBs ‘Save Time, Money and Hassle’

Walmart has launched a new ecommerce site and customer experience designed specifically for small-and medium-sized businesses (SMBs) and nonprofits. The aim of the Walmart Business platform is to “remove complexity in purchasing, lower costs and give our customers more opportunities to serve their customers and communities.” With a curated assortment of more than 100,000 items, […]
2 min read
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  1. Technology & Innovation

Teaming up: Retail Technology Show and the BRC announce innovation partnership

Retail Technology Show and British Retail Consortium have announced a strategic partnership which will showcase the role of innovation in driving the future of retail. This will see the latter lead a keynote session at Retail Technology Show, taking place at London’s Olympia on 26th-27th April, as part of a conference programme that also includes […]
2 min read
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  1. Shopper & Customer

NRF 2023 Spotlights Profitability, Workforce Enhancements and Media Network Opportunities

The NRF Big Show, held in NYC Jan. 15-17, did more than bring together 35,000 attendees and more than 1,000 exhibitors. The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Here’s our take on just a few of the key […]
5 min read
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  1. Shopper & Customer

Brands Are Built With Bridges Not Silos

Brands are all about customer experience. Great brands deliver great experiences regardless of whether that experience is the taste of a freshly baked pizza, an exhilarating ride in sports car, or a refreshing night’s sleep on a firm mattress. Products that fail to deliver are rarely on the market for long. The responsibility for brand […]
4 min read
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  1. Technology & Innovation

3 Service Investments To Help You Weather an Uncertain Economy

Macroeconomic conditions like inflation, supply chain challenges, labor shortages, and rapid changes across industries have all disrupted business as we know it. How can you keep up as the global landscape constantly changes? Invest in customer support. When your team has an efficient platform — not just the mashup of tools acquired over the years […]
7 min read
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  1. Shopper & Customer

4 Ways to Maximize Customer Lifetime Value and Boost Profits in 2023

​Understanding the value your customers bring and how you can maximize it is crucial, especially when there’s an impending recession. When the economy suffers, customer lifetime value (CLV), or the long-term revenue that customers create, can take a huge hit. Consumers are more cautious and they’re likely to shop around in search of alternative or […]
3 min read
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  1. Shopper & Customer

What the Holiday Season Told Us About How Shopping Habits Will Change in 2023

The 2022 shopping season, including coveted holiday sales, proved to be anything but typical for shoppers and retailers alike. Issues with rising inflation and tighter budgets, coupled with continued shipping challenges, gave way to new and interesting retail trends. Data from Quantum Metric shows that providing value at every step in the digital experience is […]
3 min read
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  1. Channel: Ecommerce & Digital

Avoiding Ecommerce Meltdowns: For Dippin’ Dots Delivering Quality CX is all about Timing (and Dry Ice)

If you’re a child of the ’90s then you already know (and probably love) Dippin’ Dots. If you’re not and you don’t have kids or have never been to an amusement park, then here’s the long and short of it — Dippin’ Dots is cryogenically frozen ice cream that form little beads to create a […]
5 min read
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  1. Retail Operations

Levi’s Taps Nordstrom Exec as its First Chief Digital Officer

Levi Strauss & Co. (LS&Co) has named Jason Gowans to the new post of SVP and Chief Digital Officer, effective Feb. 6, 2023. He will report to LS&Co President Michelle Gass and be responsible for engineering, data, AI and digital product management, spearheading efforts for both ecommerce and the digital go-to-market. Jason Gowans Gowans spent […]
2 min read
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  1. Retail Operations

hmmh: So funktionieren Personalisierung und Omnichannel-Marketing im Einzelhandel

Hyperpersonalisierung und Omnichannel-Marketing sind für den Handel wichtige Erfolgskonzepte. Warum das so ist und wie die Bremer Digitalagentur hmmh ihre Kunden auf dem Weg zu einer personalisierten Customer Experience unterstützt, erfahren Sie im FCEE-Blog.
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  1. Technology & Innovation

Where arrogance and sophistication collide: the week’s six biggest retail technology news stories

It’s Friday, the weekend is almost upon us, so let’s kick back and reflect on another eventful week for the retail systems space. Here’s your briefing on the most important stories from the past five days, including H-E-B, AutoStore, Sainsbury’s, Just Eat, Wakefern Food Corp., and Trigo. 1. H-E-B taps AutoStore tech for ‘world’s most […]
4 min read
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  1. Channel: Mass

Walmart Announces Launch of Walmart Business To Save Business and Nonprofit Customers Time, Money and Hassle

We know millions of small and medium businesses (SMBs) and nonprofits utilize Walmart’s stores and website to purchase supplies to support their day-to-day operations. These customers are under more pressure than ever due to inflation and supply chain issues, adapting to a hybrid workforce and post-pandemic behavioral shifts.For months, we’ve been working with SMBs and […]
2 min read
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  1. Shopper & Customer

4 Ways Retailers Can Succeed in 2023

In Charles Dickens’ treasured story, “A Christmas Carol,” Ebenezer Scrooge peers into his past, present and future, learning valuable lessons from his mistakes and emerging a better man. Thankfully, retailers don’t need a visit from three ghosts to make wiser choices in the new year. As retailers face down a looming recession, here’s what they […]
4 min read
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  1. Channel: Delivery

Starbucks and DoorDash Plan to Take Delivery Partnership Nationwide by March

Starbucks and DoorDash have expanded their delivery partnership to Northern California, Texas, Georgia, Florida and other select markets, with plans for availability in all 50 states by March 2023. The program has received positive feedback following pilots in Atlanta, Houston and Sacramento, Calif. as well as market expansions in Seattle, Portland and New York City […]
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  1. Shopper & Customer

The Evolution of Grocery: How Stores Can Retain Shoppers in Today’s Competitive Market

The grocery sector has undergone serious shifts in the past couple years. From upgraded technologies that enable digital ordering to pandemic-era shopping habits that sent certain products flying off the shelves, today’s grocery shoppers are no longer loyal to the same store or chain. They hunt for the retailers with the best products, selection and […]
3 min read
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  1. Data & Insights

Two-Thirds of Consumers Have Deleted an App Over Privacy Concerns. Here’s How to Avoid the Discard Pile

Today’s marketers face the ultimate catch-22: Consumers overwhelmingly desire hyperpersonalized experiences, yet they’re concerned about sharing their data. According to Arity’s research, 66 percent of consumers have deleted an app due to privacy concerns. With competition for business fierce and the data privacy movement underway, retailers and marketers must establish strong data collection practices for […]
3 min read
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  1. Technology & Innovation

Prioritize CX With No-Code Automated Software Testing

In today’s retail environment, few things kill a sale and the customer experience (CX) more than software glitches and 404 error pages. Consumers expect seamless, personalized, on-demand digital solutions. In fact, 86 percent of customers say they would leave a brand after as few as two poor experiences, according to one 2022 study. The pressure […]
3 min read
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  1. Shopper & Customer

Connecting Convenience: Reinventing the Convenience Store Experience

Significant transformations are taking place within the fuel and convenience retail industry, resulting in convenience stores rethinking how to handle operations during this period of transformation. Consumer needs and expectations look different than they did even just a few years ago — with an increased focus on convenience, speed and value. As a result, retailers […]
3 min read
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  1. Data & Insights

6 CX Trends for E-commerce Businesses to Look out for in 2023

Still haven’t gotten back from a much-needed break after a busy holiday season?  But the time to relax isn’t just here yet. Moving onto 2023, we need to draft our plans early to reach our goals for the year. Remember, implementing tested strategies helps you save time later in the game, when all you have […]
8 min read
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  1. Retail Operations

Amazon tops ranking for customer experience

US ecommerce giant Amazon has topped a survey which asked shoppers about their spending habits from Retail Week. Both UK grocers Tesco and Asda both followed with Aldi bringing up… The post Amazon tops ranking for customer experience appeared first on Latest Retail Technology News From Across The Globe – Charged.
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  1. Shopper & Customer

How to Personalize the Customer Buying Experience

When today’s shoppers have so many different buying choices, it is important for businesses to make personalized customer experiences a top priority. In fact, according to a report done by McKinnsey and Company, 71 percent of customers are now expecting companies to deliver personalization. Consumers want to be treated as individuals by the brands they […]
5 min read
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  1. Shopper & Customer

Why Modern Data Management in Retail is Key to Meeting Consumer Expectations

The modern consumer expects a seamless experience with a retailer in-store, online and mixed between the two should they choose to reserve online and pick up in-store or vice versa. In the crowded marketplace we see today, consumers are willing to base their shopping decisions on which retailers can provide that experience. Today, 61 percent […]
3 min read
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Editor’s Choice

  1. Shopper & Customer
  2. Department: Nonfood
  3. Corporate Strategy
  4. Corporate Finance
  5. ESG
  6. Media & Marketing
  7. Agencies & Vendors
  8. Data & Insights
  9. Shopper & Customer
  10. Trends & External Forces
  11. Holiday & Events
  12. Operations & Supply Chain

Millennials Dominated Holiday Shopping Spend — Here’s What it Means for 2023

In a year when holiday spending on gifts, travel and entertainment was down 1 percent from the year prior, one age group bucked that trend in a huge way. Millennials, perhaps aided by increased incomes due to “The Great Reshuffle,” told us it would spend a whopping 11 percent more than it did in 2021, […]
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  1. Data & Insights
  2. Department: Consumer Durables
  3. ESG
  4. Media & Marketing
  5. Data & Insights
  6. Shopper & Customer
  7. Technology & Innovation
  8. Trends & External Forces
  9. Holiday & Events
  10. Operations & Supply Chain
  11. Stores & Formats

Retail Traffic Trends #112: Consumer Habits 2023

While some trends come and go, there were a few trends that have stayed with consumers throughout the year.   As online shopping continues to be a popular choice for consumers, physical stores can offer shoppers perks that e-commerce can’t replicate.    This week we look at trends to increase foot traffic and customer loyalty. […]
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