Customer Experience

  1. Technology & Innovation

Developing a Perfect Store Strategy in 2022

In 2022, the perfect store is rooted in constant evolution — a system that maybe isn’t perfect in every moment, but is agile always, malleable when needed, and capable of critical self-reflection. These innate characteristics of the modern perfect store are supported by, and in return support, the adoption of a few important technologies and […]
2 min read
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  1. Channel: Dollar/Value

Dollar Tree’s Q1 earnings beat expectations

CHESAPEAKE, Va.— Dollar Tree reported a 43.2% increase in net income, to $536.4 million for the first quarter ended April 30. Diluted earnings per share for the quarter increased 48.1% to a first-quarter company record $2.37, compared to $1.60 in the prior year’s quarter, the company said Thursday. Consolidated net sales increased 6.5% to $6.90 […]
2 min read
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  1. Channel: Restaurants

Starbucks Sells Evolution Fresh To Bolthouse Farms

Starbucks announced yesterday that it is selling its Evolution Fresh business to Bolthouse Farms.  Terms of the deal were not disclosed. The announcement said that “Evolution Fresh is a leading producer of primarily organic, cold-pressed, premium juice products. By joining forces with Bolthouse Farms – the No. 1 super premium refrigerated beverage brand and largest […]
2 min read
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  1. Media & Marketing

Data-Driven Loyalty in Convenience Retail with Casey’s Art Sebastian & Fetch Rewards’ Kevin McGovern

The CPG Guys, Sri & PVSB, are joined in this episode by Art Sebastian, VP of Digital Experiences at Casey’s, a Fortune 500 company operating over 2,400 convenience stores, and Kevin McGovern, VP of Retail Partner Development at Fetch Rewards, a mobile loyalty platform. Follow Art Sebastian on LinkedIn at: https://www.linkedin.com/in/artsebastianFollow Casey’s on LinkedIn at: […]
2 min read
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  1. Shopper & Customer

Enhancing the Last Mile for Retail Customer Satisfaction

Buying goods online is now easier than ever before — but customers expect a smooth shopping experience at every step. The e-commerce industry is growing at a rate of about 20 percent per year. In fact, it’s estimated that this year alone, it will account for $1.0 trillion in the United States. But how often […]
3 min read
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  1. Shopper & Customer

Our Commitment to Shoppers: A Community Built on Best Intent

We’re rolling out a suite of new product features each month to further our commitment to shoppers and share more about how we’re building an even better shopper experience. This month, we’re sharing more about a community built on best intent. We believe best intent goes both ways. We act with consideration and compassion for […]
3 min read
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  1. Shopper & Customer

We’re Bringing the Convenience of Drone Delivery to 4 Million U.S. Households in Partnership with DroneUp

We continue to expand our delivery operations to help customers get the items they need when they need them, and it’s been an exciting journey. From Express delivery, where customers can have items delivered to their doorsteps in as little as two hours, to InHome, where they can get those orders placed right into their […]
3 min read
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  1. Trends & External Forces

The automated future of retail and how to secure it

Axis’ Graham Swallow looks at the concept of the unmanned store that is gaining in popularity, the impact on the retail industry and how innovative security technology can help. While the foundation of autonomous retail has been built up over the past few years, it is only now that retailers are beginning to fully experiment […]
3 min read
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  1. Retail Operations

Asda Fortifies Omnichannel Approach by Updating OMS and Fulfillment

British retailer Asda is enhancing its end-to-end supply chain and retail operations by partnering with Blue Yonder to improve order management. Asda, which operates 640 stores including supercenters, superstores and supermarkets, also will work with Bringg to upgrade its fulfillment capabilities. These investments align with the company’s intentions to strengthen its omnichannel strategy and a […]
< 1 min read
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  1. Media & Marketing

The Very Group announces Amplience content management system tie up

The Very Group, which operates digital retailer Very.co.uk, is looking to transform its content management system through a new partnership with Amplience. Using the latter’s Dynamic Content solution, Very says it will simplify and speed up the process of managing digital content across all of its brands and devices. This will improve customer experience and […]
< 1 min read
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  1. Channel: Drug

Peters, Rauch, Visalatha join Walgreens’ top management

DEERFIELD, Ill. — Walgreens this month added three executive positions to its leadership team, a move the national pharmacy chain said was made to bolster its retail, marketing and customer-experience offerings. The newest team members are Linh Peters, senior vice president and chief marketing officer; Luke Rauch, senior vice president and chief merchandising officer; and […]
2 min read
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  1. Department & Category

Cooler Screen Builds Visionary Leadership and Advisory Teams for Accelerated Growth

Accomplished executives will accelerate Cooler Screens' mission to transform the consumer experience and solidify its role as a strategic digital media platform for retail. 
4 min read
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  1. Media & Marketing

Restaurant, Deli, C-store Food Marketers Need to Hook them Before they Look-Up

  Consumers are dynamic not static and today that means smartphones are fast becoming the food marketing platform of choice according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. In a battle for share of stomach C-stores, restaurants, bodegas, and grocery store delis all need a fresh focus on smartphones. Art Sebastian, […]
5 min read
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  1. Trends & External Forces

What Every Retailer Should Do to Stop Account Takeover Attacks

According to a recent report from the Identity Theft Resource Center there was a 68% increase in data breaches in 2021 compared to 2020, awarding last year with the highest number of data breaches ever reported. Given that much of this compromised data will include email and password combinations, cybercriminals have been handed even more […]
4 min read
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  1. Shopper & Customer

Audience Hijacking: How to Prevent Your Online Customers From Being Shoplifted

Ensuring your website visitors have a positive experience is absolutely crucial for turning shoppers into buyers. But increasingly, the online customer journey is disrupted by pop-up ads, browser plug-ins and extensions designed to redirect shoppers away from your site. More than just distracting, “audience hijacking” can take a real bite out of sales, significantly impacting […]
3 min read
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  1. Data & Insights

See How Predictive Analytics Can Give Your Insurance Agency an Edge

Predictive analytics — everyone in the insurance world is talking about it. But what is it, and how can predictive analytics help you grow your brokerage client list?  Here’s a quick definition: predictive analytics takes scattered pieces of data from across your systems, organizing them to assess what has happened in the past. Then, using […]
4 min read
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  1. Technology & Innovation

Robotics at Wing Zone Drives Labor Down and Profits

  It’s Friday night and orders are coming in fast and furious and two of your key employees have not arrived at work.  Now what?  Sales, slip, service slips, and customers are turned away.  That is not what a way that you can sustain top line sales and bottom-line profits over time.  According to Steven […]
3 min read
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  1. Shopper & Customer

Why Your Retail Business Needs Credit Report Services

In an era of turbulence, it’s essential to make your business as sturdy as possible. If you’re in the retail industry, you know how tough things can be. In fact, during the first half of 2017, several significant retailers were forced to go out of business due to poor planning owing to economic inflation. With […]
7 min read
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  1. Technology & Innovation

TechCrunch+ roundup: DTC data strategy, starting up solo, insuretech growth versus risk

Because solo founders don’t have to run decisions past anyone, they exert near-total control over their startup’s mission. But you’ve got to pay the cost to be the boss: A shot-caller must be comfortable with making decisions under pressure and needs to be adept at fundraising, recruiting, onboarding, managing … well, everything. According to Russ […]
4 min read
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  1. Shopper & Customer

Shoppers rate retail staff knowledge as key to CX

Knowledge is power: Shoppers rate retail staff knowledge as key to driving in-store CX. Knowledge tops consumers’ expectations when it comes to store associates adding value to in-store shopping experiences, the latest research from Retail Technology Show, the new flagship event for retail, reveals. Original research of over 2,000 UK shoppers in its latest Retail Revolution report showed […]
< 1 min read
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  1. Data & Insights

How Progressive Delivery of Software is Boosting Online Sales

As more people head online instead of into a store, forward-thinking retail software strategies no longer belong on a wish list, but on a to-do list. A critical piece of that strategy has emerged with progressive delivery of software — i.e., the ability to gradually roll out new features online or even in-store. Progressive delivery […]
3 min read
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  1. Department & Category

Startup Looks To “Democratize” Sustainability

Three former Walmart and Jet.com executives announced this week that they are launching Sustain.Life, described as a “platform empowering small- and medium-sized enterprises to take impactful climate action,” having “raised $16 million in seed funding.” According to the announcement, “Sustain.Life democratizes sustainability by making it easier and more affordable to measure, manage and report carbon […]
2 min read
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  1. Shopper & Customer

Customer service strategies to drive your DTC business

Find out how taking the right approach to customer service improves customer experience and boosts efficiency for direct-to-consumer success. The post Customer service strategies to drive your DTC business appeared first on The Future of Customer Engagement and Experience.
< 1 min read
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  1. Technology & Innovation

Uber Eats begins autonomous deliveries in Calif.

Uber Eats and autonomous vehicle company Motional have begun driverless deliveries in Santa Monica, Calif. The effort is being done in conjunction with robotics company Serve Robotics, which was Uber acquired with the purchase of Postmates and spun off in 2021.  The partnership between Uber and Motional was announced in December. At the time, Uber […]
2 min read
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  1. Shopper & Customer

Data Protection is Critical in E-Commerce Strategies

Among the things retailers learned from the pandemic are two key business lessons. The first is that e-commerce needs to become an essential component of any strategy, and the second is that consumers are continually craving innovative, personalized experiences. But how do we keep customer data safe amid this growing trend of customization? As we […]
2 min read
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  1. Shopper & Customer

The Easiest Ways to Use AI in E-Commerce

Artificial intelligence (AI) can help e-commerce brands and retailers deliver valuable customer experiences across online channels. Implementing AI may seem like a daunting task due to its underlying complexity and various applications, yet nothing could be further from the truth. With the proliferation and increasing adoption of AI across the retail industry, there are now […]
2 min read
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  1. Data & Insights

How To Improve Brand Experience in the Post-Purchase Phase

Every e-commerce business strives to give its customers the best experience (CX) associated with their brand.  Starting from a user-friendly site to a great checkout experience and a support team that’s available around the clock to tend to customer issues, and so much more.  However, the situation becomes radically different when the critical post-purchase phase […]
5 min read
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  1. Channel: Ecommerce & Digital

How a Routed Delivery Strategy Can Help Drive Efficiencies

The end goal of any business is selling and delivering products to match consumer expectations. These expectations, however, constantly change, requiring retailers to be flexible and adaptable in turn. This is why routed delivery strategies are important for retailer success.  Simply defined, routed deliveries optimize logistics channels to create the best in quality, speed and […]
3 min read
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  1. Associates & Employees

Best ways to manage your retail store employees

Effective retail management necessitates a diverse set of abilities. These abilities boil down to time management, training management, employee management, and change management. As a store manager, you’re responsible for training your staff, keeping customers pleased, maintaining sufficient stock levels, and conducting a variety of other duties. To stay on top of things, you’ll need […]
6 min read
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Editor’s Choice

  1. Channel: Dollar/Value
  2. Channel: Dollar/Value
  3. Corporate Strategy
  4. Corporate Finance
  5. Department: Consumer Durables
  6. Media & Marketing
  7. Shopper & Customer
  8. Technology & Innovation
  9. Trends & External Forces
  10. Operations & Supply Chain
  11. Stores & Formats

Dollar General post strong sales gains in first quarter

GOODLETTSVILLE, Tenn. — Dollar General on Thursday reported net sales of $8.8 billion for its fiscal year 2022 first quarter, an increase of 4.2% over the prior-year period. The net sales increase was primarily driven by positive sales contributions from new stores, partially offset by a slight decline in same-store sales and the impact of […]
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  1. Data & Insights
  2. Corporate Strategy
  3. Department: HBC
  4. Media & Marketing
  5. Data & Insights
  6. Shopper & Customer
  7. Trends & External Forces
  8. Merchandising

CVS to launch virtual primary care solution

WOONSOCKET, R.I. — CVS Health announced on Thursday the launch of CVS Health Virtual Primary Care, a new virtual care solution available through a single digital platform. The offering connects CVS Health’s services, clinical expertise, and data for a more coordinated and consumer-centric health care experience. The company said the new solution enables consumers to […]
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  1. Retailer Media
  2. Corporate Strategy
  3. Media & Marketing
  4. Retailer Media
  5. Data & Insights

22% Of Brands Are Unhappy With How They Allocate Their Retail Media Budget. But There’s a Better Way

Retail media networks (RMNs) are an exciting place to run ads, because of the valuable first-party data that retailers have about their customers. RMNs create an ability to target a specific retailer’s customers and provide valuable insights into how people shop. And brands certainly are not hurting for choices. Just last week, Ulta announced a media network and the hotel chain, Marriott, the week prior. 
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  1. Technology & Innovation
  2. Partnerships & Alt Profit
  3. Media & Marketing
  4. Data & Insights
  5. Shopper & Customer
  6. Technology & Innovation
  7. Trends & External Forces
  8. Associates & Employees
  9. Merchandising
  10. Operations & Supply Chain
  11. Stores & Formats

Developing a Perfect Store Strategy in 2022

In 2022, the perfect store is rooted in constant evolution — a system that maybe isn’t perfect in every moment, but is agile always, malleable when needed, and capable of critical self-reflection. These innate characteristics of the modern perfect store are supported by, and in return support, the adoption of a few important technologies and […]
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