Shopper & Customer

Articles about shoppers and shopping trends,

  1. Shopper & Customer
The Retail Industry Leaders Association has partnered with Optera to launch the Direct-Use Product Emissions Database (DPED), to provide retailers and their suppliers with an aligned database for quantifying greenhouse gases emitted during use by appliances, electronics and power equipment. The DPED’s goal is to foster uniform metrics for comprehending and managing scope 3, category […]
  1. Shopper & Customer
When we talk about industrial robot manufacturers, we often think of massive machines working in factories. But there’s a new wave of innovation coming from companies like MiR, which design and manufacture autonomous mobile robots (AMRs). These mobile robots are not just for heavy-duty industrial work; they’re making waves in retail too, especially in supply chain […]
  1. Shopper & Customer
Walmart has officially ended its consumer credit card agreement with Capital One, marking a significant shift in the retail giant’s financial partnerships. This decision follows a series of disputes over customer service issues that culminated in a legal battle and a federal judge’s ruling.
  1. Shopper & Customer
As consumers become more mindful of their spending, the global sales of cooking ingredients and meals saw a notable increase of 4.4% in 2023, driven by inflation and higher commodity prices, according to Euromonitor International. This trend underscores a shift in consumer behavior towards more economical choices while still showing a preference for premium, healthier, […]
  1. Shopper & Customer
Augmented reality (AR) has evolved from a novelty into a critical investment for retailers that want to capture audience attention and dollars. Businesses that offer AR-driven experiences are 41% more likely to capture consumer attention than those that do not, according to Deloitte, and 66% of consumers are interested in using this tech while shopping. […]
  1. Shopper & Customer
As the Grocerant Guru®, I’ve seen how the lines between grocery stores and restaurants have blurred, creating a new dining paradigm that’s perfectly suited to solve the Memorial Day meal dilemma. As we approach this long weekend, families across the United States are preparing for celebrations and gatherings. Yet, the perennial question looms: what to […]
  1. Shopper & Customer
Customers of The Home Depot can now get same-day delivery in as fast as one hour — including big and bulky products weighing up to 60 pounds — from nearly 2,000 stores via the retailer’s new partnership with Instacart. The nationwide expansion follows a pilot conducted earlier this year. “Our brick-and-mortar stores are foundational to […]
  1. Shopper & Customer
RTIH Editor, Scott Thompson, brings you his top ‘future of retail’ systems launches and deployments from the past week, including Walmart, Hugo Boss, Zippin, Tesco, PepsiCo, The LEGO Group, M&S, Polytag, DoorDash and Ulta Beauty. Hugo Boss Hugo Boss has unveiled Hugo Boss XP, an omnichannel membership experience based around the brand’s customer app. This […]
  1. Shopper & Customer
L’Oréal Paris, Walmart and Snapchat have teamed up for a new phygital integration designed to bring hair colors from the beauty brand’s Féria line to life in stores. Image courtesy Snapchat At Walmart stores nationwide, Féria hair dye boxes have been equipped with QR codes that shoppers can scan to try the colors on via […]
  1. Shopper & Customer
In the retail world, a unique type of theft has been steadily increasing: pushout theft. This phenomenon, where shoplifters brazenly wheel out carts laden with unpaid merchandise, is causing significant financial strain on retailers. As this form of theft becomes increasingly sophisticated, the industry is scrambling to find effective solutions. Rising Rate of Pushout Theft […]
  1. Shopper & Customer
Editor’s Note: As the Retail Innovation Conference & Expo (RICE) nears, we’re highlighting recent coverage of some of the speakers and companies that will be taking the stage in Chicago, June 4-6, 2024. Brendon Garner, Co-founder and Chief Product Officer of KIKI, will discuss the future of loyalty with Kelly Cook of David’s Bridal and Bobby Stephens of […]
  1. Shopper & Customer
The CPG Guys are joined in this episode by Liz Buchanan, President, North America at NielsenIQ, the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and full retail  tracking/measurement while revealing new pathways to growth. This episode is sponsored by NielsenIQ. Follow Liz Buchanan on LinkedIn at: Follow NielsenIQ […]
  1. Shopper & Customer
The Consumer Financial Protection Bureau (CFPB) has issued an interpretive rule confirming that buy now, pay later (BNPL) lenders are in essence credit card providers, meaning they will be required to provide consumers with legal protections and rights, including in cases of disputed charges and issuing refunds. BNPL is “often used as a close substitute […]
  1. Shopper & Customer
Don’t miss your chance to enter (free of charge) the leading awards event for the retail tech space. Deadline for 2024 RTIH Innovation Awards entries is late October with our 2024 winners being announced at an awards ceremony in Central London on Thursday, 21st November. The awards celebrate global tech innovation in a fast moving […]
  1. Shopper & Customer
Brothers Cider is to headline in its own festival-themed advertising campaign this summer. Running throughout the summer, the comprehensive £4m push comprises video-on-demand TV advertising, a nationwide 6-sheet poster campaign, extensive festival-related activation at more than 100 summer events, consumer PR, and a major drive… This story continues at Brothers launches festival-themed ad campaign Or […]
  1. Shopper & Customer
Walmart+ has added a new membership benefit designed to appeal to the more than 75% of its members who are pet owners: 24/7 veterinary telehealth services offered in partnership with Pawp. The retailer piloted the offering last year and it became the loyalty program’s most successful limited-time offer of 2023. Key features of Pawp for […]
  1. Shopper & Customer
It’s Friday, the weekend is almost upon us, so let’s kick back and reflect on another eventful week for the retail systems space. Here’s your briefing on the most important stories from the past five days, including Polytag, Marks and Spencer, Retail Insight, The Home Depot, Hugo Boss, Zippin, and OneStock. 1. Polytag announces single-use […]
  1. Shopper & Customer
Up to 60% of merchants say reducing friction between in-store and online is a top priority. To create a competitive experience, the back end of a merchant’s in-store and online business needs to be unified, ultimately creating a front-end experience that is consistent and cohesive. Shopify provides a unified commerce platform designed to enable seamless […]
  1. Shopper & Customer
At the intersection of ‘better for you food’ and fresh prepared food, Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® believe CVS Pharmacy can find incremental customer relevance. One trend that’s impossible to ignore is the rise of ready-to-eat and heat-n-eat fresh prepared foods. This “grocerant” niche is rapidly growing, and it’s time […]
  1. Shopper & Customer
Not all e-commerce orders are successful with the delivery being made. Some products have issues that are revealed only when the package is opened, some customers often end up becoming unhappy with the product or delivery, etc.  Mind you, these are not isolated incidents, 30% of all e-commerce orders are returned by consumers (2x -3x […]
  1. Shopper & Customer
One Stop has announced it’s 2024 summer campaign, featuring weekly stunt deals and a customer activation. One Stop’s ‘Summer of Sport’ campaign is running across all UK company and franchise stores, with summer deals now available in-store. With a summer filled with different sporting events,… This story continues at One Stop introduces 2024 ‘Summer of […]
  1. Shopper & Customer
Ebay, the OG of online resale, has released its fourth annual Recommerce Report highlighting what many of us already know anecdotally — that the sale of secondhand goods is growing across categories and channels, especially as economic conditions continue to push consumers to seek out value pricing. In fact, saving money was the number one […]
  1. Shopper & Customer
StrongPoint reports that Belgian retailer Collect&Go, Colruyt Group’s online shopping service, is trialling its grocery lockers for e-commerce orders.  The lockers will be installed at a number of Colruyt Group locations, providing customers with a way to collect their online groceries. “We are thrilled to partner with Collect&Go, Colruyt Group’s online shopping service, and have […]
  1. Shopper & Customer
PROVIDENCE, R.I. – United Natural Foods Inc. is launching a first-of-its-kind Retail Media Network for independent and regional grocery retailers across the United States. The UNFI Media Network (UMN) is powered by Swiftly, a leading provider of innovative retail technology, tools, and solutions. The move is intended to bring cutting-edge retail technology solutions to UNFI’s […]
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  1. Shopper & Customer
Consumer Price Index inflation slowed to 2.3% in April, down from 3.2% in March, albeit higher than expected, according to the Office for National Statistics. It’s the lowest level since the summer of 2021, versus 3.2% in March. The news follows yesterday’s announcement from Kantar… This story continues at Industry reacts to CPI inflation dipping […]
  1. Shopper & Customer
MINNEAPOLIS—Target reported that first-quarter sales were down compared to last year, as it had projected. However, the company expects sales to turn positive in the second quarter and for the year as a whole. Comparable sales declined 3.7% in the first quarter, reflecting a comparable store sales decline of 4.8% partially offset by a comparable […]
  1. Shopper & Customer
Petco, partnering with Van Leeuwen Ice Cream and human-grade dog food brand Ollie, will offer canine-safe ice cream for hot dogs seeking a cool treat. The non-dairy peanut butter and banana recipe is now available at Van Leeuwen scoop shops across the country, as well as at most Petco locations and online at petco.com for […]

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