Shopper & Customer

Articles about shoppers and shopping trends,

  1. Shopper & Customer

BONUS EPISODE: NRF “Big Show” Recap

We’re just back from New York and the 2023 edition of the National Retail Federation’s Big Show. As we rest our weary legs, we hop back on the mic to share some of our key takeaways gleaned from the Expo floor, the conference stages, conversations in the halls, and at various events we attended.  We […]
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  1. Shopper & Customer

Should Your Business Invest in Technology Now?

The big takeaway Your customers will respond to offerings that are genuinely useful and helpful to them, even in an economic downturn. The key is investing in innovation that adds value, rather than chasing what’s trendy. Need proof?  Beauty giant L’Oreal has invested more in research and development every year, even in tough times. That […]
5 min read
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  1. Shopper & Customer

Juul2 wins the Vaping and Heated Tobacco Products category at Product of the Year awards

Juul Labs’ new Juul2 system has been awarded Product of the Year 2023 in the Vaping and Heated Tobacco Products category, following an independent nationwide survey of 8,000 adult consumers. Juul2 was launched in April 2022 following a successful pilot launch on brand’s website. The rechargeable pod-based system was updated from previous versions with new […]
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  1. Shopper & Customer

5 Winning Ways to Utilize Branding and Outsmart Your Competition in 2023

Brand consistency is one of the top techniques that tends to be overlooked in marketing plans. Yet it’s key in setting your business apart and targeting your desired audience. It’s crucial retail companies are maintaining and developing good customer relationships. To achieve this, the focus has to be on delivering brand consistency and building brand […]
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  1. Shopper & Customer

How Wayfair is Prioritizing Innovation in its Brick-and-Mortar Strategy

Wayfair is prioritizing innovation across its organization, supported by technology providers like Toshiba Global Commerce Solutions. While at the National Retail Federation Big Show in New York City last week, Editor-in-Chief Joe Keenan spoke with Kevin O’Riordan, head of physical retail and supply chain engineering at Wayfair, and Fredrik Carlegren, vice president of marketing and communications at Toshiba Global Commerce Solutions. In […]
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  1. Shopper & Customer

The Evolution of Medical Benefit Contracting: How Pharma Can Prepare

Today’s guest post comes from Saket Patel, Consultant, Advisory Services at MMIT. Saket discusses market access and contracting strategies for medical benefit products when pharmacy benefit biosimilar therapies launch. He then describes how to automate formulary and medical policies to protect manufacturers from overpayment. Click here to learn about MMIT’s Contract Validation solution. Read on […]
2 min read
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  1. Shopper & Customer

Meijer Grocery format debuts with two new stores

GRAND RAPIDS, Mich. — Supercenter pioneer Meijer opened its first two Meijer Grocery stores in the Detroit metro area on Friday, introducing a more streamlined, food-focused shopping experience to customers in communities where there is no room for a full-sized Meijer store. “As a company, we’ve opened more than 500 supercenters, neighborhood markets and Meijer […]
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  1. Shopper & Customer

Chipotle seeks to hire 15,000 restaurant workers ahead of busy spring months

[[ Getty Images Chipotle Mexican Grill is seeking to hire 15,000 restaurant workers ahead of its busiest time of the year, which runs from March to May. In recent months, restaurants have found it easier to attract and retain workers, a reversal after the labor crunch that ensued after pandemic lockdowns. However, the sector has […]
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  1. Shopper & Customer

Walmart-owned Sam’s Club plans to open about 30 new stores over next five years

[[ Getty Images Walmart-owned Sam’s Club on Thursday said it will open more than 30 new stores in the U.S., marking its most aggressive expansion in years. The warehouse club’s next store is expected to open in Florida in 2024. Sam’s Club also plans to open five fulfillment and distribution centers this year, with the […]
4 min read
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  1. Shopper & Customer

Hasbro warns of weak holiday quarter results, cuts 15% of its workforce

[[ Getty Images Hasbro said Thursday it would eliminate around 1,000 employee positions and warned of weak holiday-quarter results. Shares of the toy maker fell more than 6% in extended trading. “Despite strong growth in Wizards of the Coast and Digital Gaming, Hasbro Pulse, and our licensing business, our Consumer Products business underperformed in the […]
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  1. Shopper & Customer

NRF 2023: Top Retail Influencers’ Key Takeaways

The RETHINK Retail team ventured to NYC from January 14-17th for NRF 2023: Retail’s Big Show. While there, we had the opportunity to speak with attendees from our Top Retail Influencer community and learn about their event experience. #TRI members- April Sabral, Andrew Smith, Carl Boutet, Alberto Serrentino, Charles Haseman, Christine Russo, Guy Courtin, and […]
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  1. Shopper & Customer

Three Use Cases for Amazon Marketing Cloud

It seems like everyone is talking about Amazon Marketing Cloud lately. You might be wondering why there is so much excitement for AMC, and how you can actually use Amazon’s newest analytics tool to grow your business. Today, we’ll walk through three categories of use cases that advertisers like yourself can start implementing today.  What […]
4 min read
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  1. Shopper & Customer

Sweatcoin steps up personalisation with MoEngage

Crypto-rewards health & fitness app, Sweatcoin, steps up personalisation with MoEngage. Sweatcoin, the step counting app that pays customers to get active by converting their steps into currency, has partnered with MoEngage, the leading insights-led customer engagement platform, to enhance customer engagement as it fuels the growth of its Movement Economy. Sweatcoin is a new breed of […]
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  1. Shopper & Customer

What brands can learn from Vietnam’s ready meal market

What used to be known as TV dinners featuring foods that were edible but bland are now called ready meals and they are anything but tasteless. Instead, these ready meals are mostly appetising and flavourful and save consumers a lot of time and effort.  The demand for ready meals is no longer just a Western […]
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  1. Shopper & Customer

Translating trends into innovation: How beauty brands in APAC can stay relevant

Today’s consumers want the beauty brands they use to source ingredients ethically, are transparent and authentic, appealing to the senses, and offer products with high efficacy. With this in mind, how can brands find the right balance of these trends while still delivering good value to their discerning consumers? In 2023, there will be a […]
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  1. Shopper & Customer

New-Seller Savings Gives Sellers a Boost To Grow at Walmart

The start of the year is always an exciting time. It’s a time for reflection, setting goals, pushing boundaries and trying new things. This year, sellers can win big with us as Walmart Marketplace continues to grow and deliver a top-quality product selection and a world-class shopping experience.Our New Year’s resolution is simple: To be […]
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  1. Shopper & Customer

How to Get Discovered by U.K. Retailers: Understanding British Consumers

Before you launch your brand in the United Kingdom, it’s important to know what’s going on in today’s U.K. retail market as it may differ from the markets your brand currently has a presence in. Whether the British market is familiar territory or completely new, here’s a deep dive into understanding the U.K.’s marketplace, retailers, […]
4 min read
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  1. Shopper & Customer

How to Start a Retail Business

Starting a business can be one of the most rewarding experiences of someone’s life, and the satisfaction that comes with owning a successful business can be life-changing. It isn’t all easy, but seeing your labor bear fruit can be worth the effort. Starting a retail business, in particular, is one of the most popular small […]
8 min read
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  1. Shopper & Customer

Nike’s Journey To Marketing Excellence

When Nike’s ten business development principles were written by Rob Strasser in 1977 the words marketing, systems, research and planning were all dirty words inside of Nike’s culture. I know, I was there at a critical time in Nike’s growth. During those days Nike had very idiosyncratic, gruff, scruffy but brilliant leaders, who even thought […]
8 min read
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  1. Shopper & Customer

Free returns could be on the way out as consumers prepared to pay

One in four consumers are willing to pay return fees, according to Sendcloud. Major retailers like H&M and Zara have started charging customers for returns, and as a result one… The post Free returns could be on the way out as consumers prepared to pay appeared first on Latest Retail Technology News From Across The […]
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  1. Shopper & Customer

Shreddies The Honey One awarded best new cereal at Product of the Year awards

Shreddies The Honey One has been named Product of the Year 2023 in the cereal category. The winner was chosen by 8,000 UK consumers who voted in a survey as part of the annual Product of the Year Awards initiative. Shreddies The Honey One is made with 100% whole grain and real honey, is free […]
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  1. Shopper & Customer

CMA to scrutinise ‘green’ claims in sales of household essentials

The CMA will examine the accuracy of ‘green’ claims made about household essentials – such as food, drink, and toiletries – to make sure shoppers are not being misled. The move is an expansion of ongoing work by the Competition and Markets Authority (CMA) into ‘greenwashing’, which seeks to get to the bottom of whether […]
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  1. Shopper & Customer

Planning for 2023 Retail Success in the Face of Evolving Consumer Behaviors

In this informative and interactive webinar, attendees will receive data and insights from Sensormatic’s annual retailer post-holiday roundup. In addition, attendees will hear real-world insights from retail executives on how their businesses are approaching 2023.
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  1. Shopper & Customer

Millennials Dominated Holiday Shopping Spend — Here’s What it Means for 2023

In a year when holiday spending on gifts, travel and entertainment was down 1 percent from the year prior, one age group bucked that trend in a huge way. Millennials, perhaps aided by increased incomes due to “The Great Reshuffle,” told us it would spend a whopping 11 percent more than it did in 2021, […]
3 min read
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  1. Shopper & Customer

Retail Traffic Trends #112: Consumer Habits 2023

While some trends come and go, there were a few trends that have stayed with consumers throughout the year.   As online shopping continues to be a popular choice for consumers, physical stores can offer shoppers perks that e-commerce can’t replicate.    This week we look at trends to increase foot traffic and customer loyalty. […]
2 min read
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  1. Shopper & Customer

FaceTime with the Content Guy:  Flat Tire

You may remember that earlier this week we had a story about how New Belgium Brewing is reformulating its flagship Fat Tire amber ale to what it is calling a “crisper golden ale” with some of the original’s “flavor threads.”  I’m not sure about the new formulation, but I do know this – based on […]
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  1. Shopper & Customer

Five States Reduce Grocery Taxes To Lessen Impact of Inflation

From the Washington Times: “A growing number of states have cut grocery taxes to relieve working Americans struggling with runaway inflation. “Five of the 13 states that taxed groceries last year — Kansas, Idaho, Illinois, Tennessee and Virginia — have since passed laws reducing their cut from supermarket transactions. That cut ranges from 4% to […]
2 min read
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  1. Shopper & Customer

Sales Up, Volume Down In 2022 Organic Produce Sales

“Organic fresh produce sales grew by 3 percent in 2022, while volume declined by –3.7 percent, as total sales topped $9.4 billion for the year,” according to the 2022 Organic Produce Performance Report released today by Organic Produce Network and Category Partners. “Total fresh produce sales gained 7.3 percent in dollars for the year but […]
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  1. Shopper & Customer

Millennials Dominated Holiday Shopping Spend — Here’s What it Means for 2023

In a year when holiday spending on gifts, travel and entertainment was down 1 percent from the year prior, one age group bucked that trend in a huge way. Millennials, perhaps aided by increased incomes due to “The Great Reshuffle,” told us it would spend a whopping 11 percent more than it did in 2021, […]
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  1. Shopper & Customer

Retail Traffic Trends #112: Consumer Habits 2023

While some trends come and go, there were a few trends that have stayed with consumers throughout the year.   As online shopping continues to be a popular choice for consumers, physical stores can offer shoppers perks that e-commerce can’t replicate.    This week we look at trends to increase foot traffic and customer loyalty. […]
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