Shopper & Customer

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  1. Shopper & Customer

Tesco customers fume as IT system outage hits website and app

Tesco’s website and app have been offline for a number of hours due to a major system outage. Twelve hours ago, the grocery giant posted on Twitter: “We’re experiencing an issue with our website and app and are working hard to get things back up and running. We apologise for any inconvenience.” We’re experiencing an […]
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  1. Shopper & Customer

Influencing Likely Buyers at Scale with Cardlytics’ Ross McNab

The CPG Guys, Sri & guest host Melisssa Burdick from Pacvue are joined in this episode by Ross McNab, President for North America Advertising at Cardlytics which partners with financial institutions to understand where and when consumers are spending their money. They use these insights to help marketers identify, reach, and influence likely buyers at […]
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  1. Shopper & Customer

At JAB Holding Company Coffee Subscriptions Work

  Panera Bread tested a subscription coffee service as regular readers of this blog know then they launched an $8.99 per month coffee and tea subscription program for its MyPanera loyalty program members. Steven Jonson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions® stated, it’s clear that Coffee subscriptions work giving the first-hand knowledge JAB Holding Company […]
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  1. Shopper & Customer

Consumers prefer online grocery order pickup at stores over delivery

The number of online grocery customers who report using curbside pickup at least once in the last year increased to 61% on average in 2021, up 9% from the previous year’s survey, according to a study by Mercatus conducted in collaboration with Incisi
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  1. Shopper & Customer

4 Reasons To Invest in Sales Operations Now

If you’re running a successful B2B company, your sales operations (sales ops) crew is likely the unsung hero of your sales process. Business leaders sometimes make the mistake of seeing sales operations (increasingly known as revenue operations) as a cost instead of a potential revenue driver. But companies in the know, like Snowflake and McAfee, […]
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  1. Shopper & Customer

GMDC | Retail Tomorrow to dissolve at year’s end

COLORADO SPRINGS, Colo. — GMDC|Retail Tomorrow plans to dissolve as a member-owned nonprofit at the end of the year. The decision, made by the trade group’s board, must still be approved by its members. “This news is disappointing to many, but we recognize our industry has changed significantly,” GMDC president and CEO Patrick Spear said. […]
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  1. Shopper & Customer

Next-generation ERP: Getting it done in more ways than one

Learn how modern ERP helps businesses tackle today’s challenges and prepare for the future by supporting remote workers, providing supply chain visibility, and boosting CX. The post Next-generation ERP: Getting it done in more ways than one appeared first on The Future of Customer Engagement and Experience.
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  1. Shopper & Customer

[PODCAST] What to expect from the 2021 holiday shopping season

In this episode of Mintel Little Conversation, host Andrew Davidson is joined by retail experts Diana Smith and Nick Carroll to discuss the 2021 holiday shopping season. From politics, the economy and inflation to supply chain issues and the Delta variant, they analyse the industry, consumer and market changes that have altered or evolved retail […]
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  1. Shopper & Customer

How to Use eCommerce Analytics to Map the Consumer Journey

Given the many variations in how online buyers interact with your brand, you’ve likely learned that a one-size-fits-all marketing strategy isn’t effective. Instead, you need a range of marketing activities designed to reach consumers through varied touchpoints all along the marketing funnel.
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  1. Shopper & Customer

An Up-Close Look at the 2021 Best New Products Awards Winners

This year’s 44 honorees create a tale of two c-stores: healthy products on one side and comforting, fun products on the other.
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  1. Shopper & Customer

Walmart announces Bitcoin ATMs pilot in US stores

Shoppers can now buy Bitcoin at several Walmart stores in the USA. They can purchase the cryptocurrency at Coinstar machines, enabled by Coinme. “Coinstar, in partnership with Coinme, has launched a pilot that allows its customers to use cash to purchase Bitcoin,” Walmart Communications Director Molly Blakeman told CoinDesk. “There are 200 Coinstar kiosks located […]
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  1. Shopper & Customer

Cool sh!t. Awesome people. One event. #SAPCXLIVE

Join #SAPCXLIVE to hear experts, customers, and partners share how to drive better experiences + growth, faster. Two hours of real-life examples and demos – maximum benefit. The post Cool sh!t. Awesome people. One event. #SAPCXLIVE appeared first on The Future of Customer Engagement and Experience.
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  1. Shopper & Customer

Machine Learning, AI, and Platform Technology: Drug Discount Management’s Big Leap Forward

Today’s guest post comes from Scott Johnsen, VP of Product at Kalderos. Scott discusses the advantages of using artificial intelligence and machine learning to efficiently process reimbursement data and avoid duplicates. Learn more about Kalderos’ solutions to solve drug discount management challenges at scale during a free webinar on November 17: The Power of the Platform: […]
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  1. Shopper & Customer

Sales and confidence both fall as retail forecasts turn negative

Rising inflation and falling consumer confidence are combining to put pressure on retailers, according to the latest data. In an interview with the Financial Times this morning, the Bank of England’s chief economist said that inflation is likely to hit 5% by early 2022. His prediction followed recent comments from Bank of England governor Andrew […]
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  1. Shopper & Customer

At Burger King Sustainable Means Fun for Kids

  The halo of ‘better-for-you’ continues to be top of mind with Gen Z and Millennial Americans. Young parents are constantly looking for better for my baby, better for my child, food and associated products according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. It’s at the intersection the Gen Z, Millennial […]
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  1. Shopper & Customer

Daily QuickWit (10/21) – Top Retail News of the Day

Kroger launches private targeted marketing platform. Big news coming from 84.51 / KPM. The platform allows clients to use their demand-side platform (DSP) of choice. Data is money, and Kroger has blown open the doors for extending first-party data beyond their walled garden—while maintaining (shopper) privacy and control.  Amazon gives third-party sellers access to more […]
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Kroger Debuts Private Programmatic Advertising Marketplace

Solution enables brands to target relevant shoppers, optimize performance against actual retail sales The Kroger Co.’s retail media business, Kroger Precision Marketing (KPM) powered by 84.51°, has rolled out a new private programmatic advertising marketplace. The Kroger Private Marketplace enables agencies and brands to target consumers by applying Kroger audience data to programmatic campaigns on […]
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Daily QuickWit (10/19) – Top Retail News of the Day

Albertsons posts Q2 earnings beat. ID sales +1.5% (2 year stacked: 15.3%); digital sales +5% (2 year stacked: +248%). They announced a strong quarterly dividend of 20% and raised FY2021 outlook.  Gross profit margin decreased 28.6% (fuel, inflation, supply chain costs). Albertsons spoke to their transformation strategy and, specifically, called out modernizing their technical infrastructure […]
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