Shopper & Customer

Articles about shoppers and shopping trends,

  1. Shopper & Customer

Including Store No8 and Outlier Ventures: RTIH runs you through the week’s coolest retail technology plays

RTIH Editor, Scott Thompson, brings you his top ‘future of retail’ systems launches and deployments from the past week, including checkout free store milestones, startups focused on building in Web3, and the ongoing digitalisation of the fashion industry. Poundland Poundland has launched a suite of digital accessibility tools to support job applicants and workers with […]
3 min read
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  1. Shopper & Customer

H-E-B Brings Joe V’s Discount Format To Dallas

The Dallas Morning News reports that H-E-B will bring its Joe V’s Smart Shop format, which emphasizes low prices on fresh foods, to the Dallas-Fort Worth market with two new stores there. One will open in southern Dallas in late summer 2024, and the other will open in east Dallas in spring 2025.  “These Joe […]
< 1 min read
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  1. Shopper & Customer

Amazon, Starbucks Accused In Suit Of Customer Data Misuse

The Seattle Times reports that Amazon and Starbucks have been accused in a lawsuit filed in New York City of “collecting customers’ personal information without first notifying them.” The proposed class action suit hinges on a New York City law, the Biometric Identifier Information Law, “which requires businesses to tell customers if they are collecting […]
3 min read
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  1. Shopper & Customer

Tesco Irish Price Cuts Instigate Price War

“Supermarket price war: retailers to ‘come out fighting’ after Tesco’s pledge to cut more than 700 grocery items. “Move is likely to put pressure on other supermarket chains to follow suit, leading to significant savings for Irish consumers. “Ireland’s leading supermarkets are likely to follow Tesco’s lead in reducing the price of hundreds of products […]
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  1. Shopper & Customer

J.Crew teams with Obsess for immersive virtual experience celebrating 40th anniversary

J.Crew has announced the launch of an immersive virtual store powered by experiential e-commerce platform Obsess. The 3D, shoppable experience celebrates the company’s 40th anniversary and takes the form of a beach house that features six rooms and a separate boathouse. The J.Crew Virtual Beach House also offers interactive content highlighting the brand’s heritage, along […]
2 min read
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  1. Shopper & Customer

Victoria’s Secret to Sell Lingerie, Apparel on Amazon

Victoria’s Secret announced Tuesday it was collaborating with Amazon.com to offer its customers fashion and lingerie products. This is an expansion of its collaboration, which first began last year with the launch of Victoria’s Secret Beauty in Amazon stores. Now, more than 4,000 Victoria’s Secret items will be available at Amazon.com, including the brand’s bras, […]
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  1. Shopper & Customer

Starring Apple, Poundland and Forever 21: RTIH’s biggest retail technology news stories of the week

It’s Friday, the weekend is almost upon us, so let’s kick back and reflect on another eventful week for the retail systems space. Here’s your briefing on the most important stories from the past five days, including Emperia, Recite Me, Amperity, Walmart’s incubator arm Store No8, and Outlier Ventures. 1. Emperia – new Apple mixed […]
4 min read
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  1. Shopper & Customer

How Big Retail and CPG Brands Are Rethinking Omnichannel Promotional Campaigns to Battle Inflation

U.S. food prices surged by 11 percent last year, marking the largest increase since the 1980s. While the rate of inflation has gradually calmed down since its June 2022 peak, rising prices remain a significant concern for retailers and consumer packaged goods (CPG) brands. Given the possibility of a recession, it may be tempting to […]
3 min read
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  1. Shopper & Customer

Saving the Sale: Building a Customized Purchase-After-Return Incentive Program

Picture this: You ordered a shirt that you really liked from your favorite retailer. Then, when it finally arrives, it doesn’t fit correctly, and you must now navigate the returns process. This may include jumping through hoops to meet the retailer’s return policy requirements: Do you have to return in-store? Is returning the shirt free […]
3 min read
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  1. Shopper & Customer

How to Combine AI and Human Creativity to Enhance the Retail Experience

In today’s retail landscape, brands are embracing artificial intelligence and other cutting-edge technology solutions to keep up with the competition and provide their customers with the best possible shopping experiences. However, it’s equally important to maintain a personal touch and human element to create a truly immersive and engaging experience. The most successful retailers will […]
3 min read
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  1. Shopper & Customer

5 Tips for Growing Your E-Commerce Business

Today, people are shopping online more than ever before. The reality is that many people just prefer the convenience of shopping from their mobile devices. To meet this demand, e-commerce has become widely accessible to entrepreneurs around the world thanks to Shopify. In fact, e-commerce sales are expected to grow 10.4 percent in 2023 alone, […]
3 min read
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  1. Shopper & Customer

Wilko on the hunt for retail technology leader as it steps up omnichannel transformation push

Wilko, a British high street chain that sells homewares and household goods, is looking for a senior software engineering leader to head up its digital engineering capability. In a LinkedIn post, Simon Reeve, Head of Engineering and Architecture at Wilko, said: “This is an exciting and challenging role, taking end to end ownership and accountability […]
2 min read
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  1. Shopper & Customer

Made in Chelsea star Ollie Proudlock picks Inventory Planner for Serge DeNimes jewellery brand

Oliver Proudlock’s luxury jewellery brand is joining forces with Sage owned forecasting tool Inventory Planner. Proudlock’s Serge DeNimes venture is adopting the technology so its team is always across what products to buy and when to buy it as the business grows. “Inventory Planner by Sage has completely changed the way we work already,” says […]
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  1. Shopper & Customer

Food Retailers with YoY Customer Counts Down, Sales Slipping, and Rent Sky Rocketing Need to Evolve

  Here is some of what the team at Tacoma, WA based Foodservice Solutions® has heard from clients, at the National Restaurant Show, or read printed in other recent articles. The simple fact is that rent for food retailers including restaurants, C-Stores, Deli’s etc. are continuing to increase.  In many spots around the country, they […]
5 min read
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  1. Shopper & Customer

Thursday Eye-Opener:  Missing Word

by Kevin Coupe So, I got an email yesterday pointing out that a One Medical office will be opening shortly in my town.  It linked to a 511-word press release that said: “One Medical, the modern hybrid virtual and in-office primary care organization, today announced it will bring its high-quality health care to Connecticut with […]
2 min read
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  1. Shopper & Customer

Target Leapfrogs Walmart For Upscale Grocery Approach

Bloomberg has a story about how “a slew of retailers are beefing up their grocery investments to lure in consumers cutting back on non-essentials like clothing and electronics. But as they lay out plans to improve their food offerings and supply chains, the big question is how does one compete with the mighty Walmart Inc. on […]
2 min read
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  1. Shopper & Customer

 Aldi Sued For $10 Million In Class Action Over Labeling

Newsweek reports that “Aldi has been named in a class action lawsuit in California that alleges it misrepresented its fruit and grain bars to consumers by claiming they only contain natural products. “In a filing with the U.S. District Court for central California on May 30, a lawyer for plaintiff Deana Lozano, a health care […]
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  1. Shopper & Customer

Circana reveals 2022 New Product Pacesetters

CHICAGO – Circana, formerly IRI and The NPD Group, has released its 2022 New Product Pacesetters, the 28th annual report revealing the top new product launches across food and beverage and nonfood sectors. The report illustrates the enduring power of CPG innovation, revealing that consumer spending on new product offerings remained elevated last year despite challenges […]
4 min read
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  1. Shopper & Customer

SAP Emarsys research flags savvy UK consumers ditching physical wallets for their phones

50% of UK consumers say they no longer need a physical wallet or purse, swapping it for a digital equivalent on their phone. That’s according to new research from omnichannel customer engagement platform SAP Emarsys to mark the launch of its Mobile Wallet solution. The study of 2,003 Brits suggests that the adoption of the […]
2 min read
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  1. Shopper & Customer

World of Sweets taps Algonomy retail technology for deeper understanding of omnichannel customers

Hancocks, a UK-based confectionery wholesaler and part of the World of Sweets Group, is to deploy Algonomy’s Omnichannel Personalisation Platform. By using AI, customer segmentation, and predictive models that Algonomy’s platform affords, Hancocks is set to deliver online content, product recommendations, search results, and browsing experience based on individual customer profiles. The wholesaler serves a […]
2 min read
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  1. Shopper & Customer

Walmart Upgrades Its Digital Ad Network

From Advertising Age: “Walmart Connect, which has made huge gains in recent years through digital advertising, is testing ways to bolster in-store pieces of its retail media network. “For the first time, Walmart Connect is selling ads on its revamped in-store radio network and integrating sampling programs with online offerings. While aspects of Walmart Connect’s […]
2 min read
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  1. Shopper & Customer

Alaiko, Europe’s fastest growing direct to consumer fulfilment provider, launches in the UK

Europe’s leading direct to consumer e-commerce fulfilment company, Alaiko, is expanding into the UK. To serve the local market, its is partnering with a state-of-the-art fulfilment centre north of London. Unlike other logistics providers, Alaiko is a tech first fulfilment company. It enables shops to manage e-commerce operations from start to finish, using its unique […]
2 min read
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  1. Shopper & Customer

Giant Eagle launches in-house retail media network Leap

The platform leverages the chain’s loyalty program, bringing personalized ads to shoppers in-store, in-app, on social media and elsewhere, said Damian Scott, who heads up the grocer’s retail media and front-end digital operations. Dive Brief: Giant Eagle announced on Wednesday the debut of Leap Media Group, an in-house retail media arm that leverages the regional […]
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  1. Shopper & Customer

Why Retailers Must Strive for Supply Chain Automation

In April 2023, Walmart unveiled its plans to automate its supply chain network by 2026 to increase productivity and enhance the customer and associate experience. With customer expectations higher than ever and supply chain disruptions impacting inventory levels, we can expect many other companies to follow in Walmart’s footsteps by taking steps to automate their […]
3 min read
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  1. Shopper & Customer

Technologies That Are Essential to a Successful Omnichannel Retail Organization

Technological advancement continues to disrupt retail strategies, altering customers’ behavior and, consequently, retail businesses. New technologies influence customers as they switch between channels for research and shopping. Companies must focus on managing the numerous customer touchpoints available simultaneously. Omnichannel has become an appealing medium for retailers to interact with customers and sell their products and […]
3 min read
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  1. Shopper & Customer

Target Leapfrogs Walmart For Upscale Grocery Approach

Bloomberg has a story about how “a slew of retailers are beefing up their grocery investments to lure in consumers cutting back on non-essentials like clothing and electronics. But as they lay out plans to improve their food offerings and supply chains, the big question is how does one compete with the mighty Walmart Inc. on […]
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  1. Shopper & Customer

Circana reveals 2022 New Product Pacesetters

CHICAGO – Circana, formerly IRI and The NPD Group, has released its 2022 New Product Pacesetters, the 28th annual report revealing the top new product launches across food and beverage and nonfood sectors. The report illustrates the enduring power of CPG innovation, revealing that consumer spending on new product offerings remained elevated last year despite challenges […]
Written by
  1. Shopper & Customer

Walmart Upgrades Its Digital Ad Network

From Advertising Age: “Walmart Connect, which has made huge gains in recent years through digital advertising, is testing ways to bolster in-store pieces of its retail media network. “For the first time, Walmart Connect is selling ads on its revamped in-store radio network and integrating sampling programs with online offerings. While aspects of Walmart Connect’s […]
Written by
  1. Shopper & Customer

Giant Eagle launches in-house retail media network Leap

The platform leverages the chain’s loyalty program, bringing personalized ads to shoppers in-store, in-app, on social media and elsewhere, said Damian Scott, who heads up the grocer’s retail media and front-end digital operations. Dive Brief: Giant Eagle announced on Wednesday the debut of Leap Media Group, an in-house retail media arm that leverages the regional […]
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