Marketing: Loyalty & Subscription

  1. Channel: Ecommerce & Digital

Ocado CEO Tim Steiner slips into hot seat at online retailer’s technology division Ocado Solutions

Ocado Group reports that CEO Tim Steiner will temporarily lead Ocado Solutions, the company’s technology sub-unit. The move comes as current boss, John Martin, steps down after 18 months in the role, having taken over in 2023 from Luke Jensen. James Matthews, the current CEO at Ocado Technology, will also become Deputy CEO of the […]
4 min read
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  1. Department & Category

The Rise of the Grocerant: How Convenience Stores Are Outsmarting Legacy Chain Restaurants Where Have Fast-Food Diners Gone? Not home—but to the neighborhood convenience store.

  The foodservice landscape is shifting, and convenience stores (C-stores) are rapidly transforming from quick fuel stops into legitimate food destinations. They’re capturing a growing share of consumer dollars, satisfying cravings for variety, value, and ease—at a pace legacy chain restaurants simply can’t match. According to the National Association of Convenience Stores (NACS), foodservice accounted […]
4 min read
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  1. Department & Category

OffBeat:  Bosch, Dogs, & “West End Blues”

Tonight, the last two episodes of this season’s “Bosch: Legacy” drop on Amazon Prime Video – the final episodes of the series, which over the past 10 years, through two iterations, has, for my money, been one of the best things on television. I’ll have more to say about this next week, after I’ve watched […]
3 min read
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  1. Technology & Innovation

Parcel lockers big hitter InPost lays claim to a bold leap forward in the UK market as it buys Yodel

Polish parcel locker company InPost has announced the acquisition of Yodel, a UK-based parcel delivery firm. It will buy 95.5% of Yodel parent Judge Logistics’ share capital, with PayPoint retaining a minority stake of 4.5%. The deal will see InPost UK’s market share increase to about 8%, with 10,000 automated parcel machines and more than […]
3 min read
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  1. Technology & Innovation

Rob Barnes departs Asda and CIO role after driving technology change across the business

Rob Barnes has left grocery giant Asda where, for the past 15 months, he held the position of Chief Information Officer. In a LinkedIn post, Barnes, who joined Asda from Marks and Spencer, said: “Thanks for your messages this week folks! As some of you have seen, I’ve taken the decision to leave Asda. It’s […]
5 min read
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  1. Trends & External Forces

Why Equity Crowdfunding Could Propel Your Product Startup to New Heights

In the fast-paced world of product startups, securing the right funding can often mean the difference between success and stagnation. Enter equity crowdfunding—a game-changing solution for many entrepreneurs. Imagine raising the capital you need while simultaneously building a community of brand advocates. This dynamic approach not only democratizes fundraising but also offers a unique blend […]
5 min read
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  1. Trends & External Forces

Foot Locker Adds New Customer Data Platform to Enhance Personalization

Foot Locker has selected the Ometria customer data platform (CDP) as the retailer seeks to deepen relationships with customers by delivering more personalized experiences at scale, fueled by the data Foot Locker collects via its customer loyalty program and other sources. “We are thrilled to work with Ometria as our CDP to unify our customer […]
< 1 min read
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  1. Technology & Innovation

Pharmacy chain Dr. Max teams with VusionGroup for store digitalisation push across Europe

VusionGroup has announced a new roll-out with Dr. Max, a pharmacy chain, to deploy its solutions throughout stores across Europe. Dr. Max says it has made the move to digitalise its locations and create a connected store experience for both associates and customers. “VusionGroup’s innovative solutions help us simplify and modernise how our pharmacies operate […]
3 min read
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  1. Media & Marketing

Peroni Nastro Azzurro launches loyalty programme  

Peroni Nastro Azzurro has launched a loyalty site to incentivise customers and support the trade in driving sales called Club Peroni. Customers can collect points on the loyalty site by buying Peroni Nastro Azzurro in the off-trade. Points can be exchanged in the ‘Reward Shop’… This story continues at Peroni Nastro Azzurro launches loyalty programme […]
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  1. Data & Insights

Fast food firm Smalls Sliders taps Bikky customer data and analytics platform to support growth plans

Smalls Sliders has adopted Bikky’s customer data and analytics platform as it scales across the USA. “They’re getting a platform that will help them level up how they serve their guests while continuing scaling across the country,” says Abhinav Kapur, Founder at Bikky. “They’re seeing this first hand, using the platform to coach franchisees on […]
3 min read
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  1. Technology & Innovation

Laura Mollard departs grocery giant Asda after working on major Future transformation programme

Laura Mollard has left Asda after playing a part in the retailer’s journey towards IT autonomy. Over the past two and a half years, she has held the position of Senior Information Technology Project Manager, having joined from Co-op where she served as Senior Technology Delivery Manager. Earlier this year, Asda was granted an extension […]
3 min read
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  1. Department & Category

Food Legislation Will Change the Way We Eat

  California and West Virginia are at the forefront of food regulation, examining the ingredients that make up our everyday meals. Both states are considering new legislation to regulate food additives, dyes, and preservatives and according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®, change is coming.  In West Virginia, this effort […]
4 min read
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  1. Data & Insights

2025: The Year the AI Hype Drives Measurable, High Returns in Retail

2024 was the ultimate retail rollercoaster — and not the fun kind you find at a theme park. With rising and falling inflation, jobless claims and consumer sentiment, retailers had a lot to toss and turn about last year. As we venture further into 2025, all eyes are on retailers. Will they adapt to shifting […]
3 min read
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  1. Data & Insights

Is Your Restaurant, Mobile App, Grocery, or Convenience Store Renewing Brand Relevance?

  Does your retail food outlet look more like yesterday than tomorrow? Are your customer counts declining while labor costs keep rising? Has your brand’s relevance faded, pushing customers toward fresher, faster, and more flavorful alternatives? The Evolution of Food Marketing and Consumer Behavior Historically, food marketing has evolved alongside consumer behavior. In the mid-20th […]
3 min read
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  1. Technology & Innovation

Currys thinks big as Ryan den Rooijen joins tech and electrical retailer as MD of AI and Monetisation

Currys has appointed Ryan den Rooijen as Managing Director of AI and Monetisation. Rooijen has advised various organisations on how to effectively harness data, analytics, and AI, and has worked as a software engineer, data scientist, Chief Data Officer, Chief E-commerce Officer, and Chief Strategy Officer at the likes of Qodea and Chalhoub Group. “With […]
2 min read
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  1. Channel: Grocery

Kroger and Mariano’s Fresh Market a Look Back a Lost Opportunity

    Kroger’s acquisition of Mariano’s Fresh Market was a bold move aimed at capturing the essence of community-driven grocery shopping while boosting profitability. However, the strategy faltered at the intersection of yesterday’s retail practices and today’s evolving customer expectations. Here’s a deep dive into what went wrong and why Kroger missed the mark.   The Churn of Restaurant-Style Concepts   […]
3 min read
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  1. Data & Insights

Etsy Revamps App Experience to Propel More Discovery, Inspiration

With the help of AI, the shopping experience on the Etsy app has been reimagined to offer a more inspiring, personalized shopping experience. “Too often, shopping online feels like déjà vu,” said Nick Daniel, Chief Product Officer at Etsy in a blog post. “We’ve all been there — you’re searching for a shirt or a […]
2 min read
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  1. Data & Insights

Grocerants: Where Fresh Food Meets Innovation

  In 1996, Steven Johnson, the Grocerant Guru® at Foodservice Solutions®, revolutionized the retail foodservice industry by identifying, quantifying, qualifying, and naming the fastest-growing sector of the industry—the Grocerant Niche. His groundbreaking article Call Them Grocerants paved the way for a new era of fresh, convenient, and portable food, transforming consumer expectations and retail food […]
4 min read
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  1. Trends & External Forces

Trump Tariffs: How Brands Can Navigate the Fallout

Following President Trump’s Liberation Day announcement of sweeping reciprocal tariffs, the world watched as markets convulsed, consumers recoiled, and economists scrambled to recalibrate. The stock market nosedived, crypto cratered, and within 48 hours, headlines were predicting a new era of economic instability—one whose ripple effects will be felt long beyond America’s borders. Uncertainty Surges: A […]
4 min read
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  1. Technology & Innovation

Buzzwords, cop outs, and new homes: ten key takeaways from an electric Retail Technology Show 2025

Retail Technology Show took place last week at London Excel. And it was really rather good. Here are our ten key takeaways from a fantastic two days of cutting-edge tech, fantastic networking opportunities, and thought provoking conference sessions. 1. Move to London Excel pays off Whilst we will miss the eccentric charm of London Olympia, […]
6 min read
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  1. Shopper & Customer

Costco Destination Dinning

  Costco has long been recognized as a destination for consumers seeking Ready-to-Eat (RTE) and Heat-and-Eat fresh prepared foods. This strategic focus has significantly enhanced customer satisfaction and loyalty, positioning Costco as a leader in the grocerant niche—a sector characterized by the fusion of grocery and restaurant-quality offerings. Steven Johnson, Grocerant Guru® at Tacoma, WA-based […]
4 min read
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  1. Data & Insights

Is The 65 Inch HDTV Syndrome Driving McDonald’s Growth

  Consider this: the undercurrents of Foodservice Solutions® 65 Inch HDTV Syndrome have now reached not only La-Z-Boy and Uber Eats but also the world’s most successful global chain restaurant, McDonald’s. Steven Johnson, Grocerant Guru® at Tacoma, WA-based Foodservice Solutions®, identified, quantified, and qualified The 65 Inch HDTV Syndrome years ago, recognizing a shift in […]
4 min read
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  1. Trends & External Forces

Food Apps: The Food Industry’s New Electricity

  In today’s fast-paced digital era, mobile applications have become the lifeblood of the food industry, much like electricity revolutionized industries in the past. For Generation Z and Millennials, smartphones are not just communication tools but gateways to culinary experiences, transforming mobile devices into ‘mobile food courts’ that drive both top-line sales and bottom-line profits. […]
4 min read
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  1. Merchandising

Why Independent Retail Still Wins for Emerging CPG Brands

While many entrepreneurs dream of their products dancing beneath the fluorescent lights of a national chain, the reality behind those dreams often carries a cost. Hidden among the towering pallets and pristine endcaps are pitfalls that few discuss: slotting fees that siphon margins, chargebacks that gnaw at profits, and a glacial approval process designed less […]
4 min read
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Editor’s Choice

  1. Channel: Drug
  2. Department: HBC
  3. Acquisitions, Divestitures & Mergers
  4. Corporate Strategy
  5. Corporate Finance
  6. Media & Marketing
  7. Retailer Media
  8. Retail Ecosystem
  9. Shopper & Customer
  10. Trends & External Forces
  11. Retail Operations
  12. Associates & Employees
  13. Stores & Formats

Walgreens Agrees to $10B Sycamore Partners Acquisition

Walgreens Boots Alliance (WBA) has finalized a deal with private equity firm Sycamore Partners to take the company private after being in the stock market for nearly 100 years. Sycamore will pay $11.45 per share in cash for the Walgreens business, according to a company announcement. Shareholders can receive up to $3 more per share […]
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