Marketing: Loyalty & Subscription

  1. Technology & Innovation
RTIH rounds up the stand out retail systems deals, deployments and pilots from September, including Walmart, Amazon’s Just Walk Out technology, Kwik Trip, Marks & Spencer, Currys, Boots, Lowe’s, Ikea, and Aldi. Lowe’s is tapping NVIDIA Omniverse Enterprise to create interactive store digital twins in Mill Creek, Wash,. and Charlotte, N.C. “We are always looking […]
  1. Data & Insights
RETHINK Retail’s Solution Spotlight shines a light on industry vendors and what makes them distinct. While at Groceryshop 2022, we sat down with Prodege to learn more about their cutting-edge marketing and consumer insights platform. With Prodege, leading brands and retailers can uncover the answers to their business questions, acquire new customers, increase revenue, and […]
  1. Shopper & Customer
With customer acquisition costs (CACs) increasing, brands are investing more than ever into marketing and advertising to get shoppers into stores and clicking on “buy” buttons. Yet this focus on the top of the funnel means brands are neglecting some of the most crucial moments in the customer journey. Specifically, those that happen post-purchase, when […]
  1. Corporate Finance
Calling the pandemic and its aftermath a black-swan event at global scale is an understatement. Besides being a personal tragedy and suffering for millions, it dislocated the world order along several vectors, some irretrievably. As we put it behind us, it opens vast opportunities for the bold and decisive. One of the winners, if such […]
  1. Trends & External Forces
DETROIT — Kroger Health is partnering with Michigan’s second-largest health plan, Priority Health, to launch two co-branded Medicare plans that promise to address patients’ whole-health needs. The two co-branded plans, PriorityMedicare + Kroger (PPO) as well as PriorityMedicare D-SNP + Kroger (HMO), will be available in eight counties in Southeast Michigan beginning in January 2023. […]
  1. Technology & Innovation
Walmart and the National Entertainment Collectibles Association (NECA) have partnered to launch AutoT, a digital collectible platform featuring limited-edition figures and collectibles. The collection, which will be available both at Walmart.com and in stores, will feature exclusive figures and rare chase variants signed by stars and creators. Each series in the AutoT line is based […]
  1. Media & Marketing
Ann Taylor and LOFT have launched StyleRewards, a revamped multi-tender loyalty program that lets shoppers earn benefits across Ann Taylor, LOFT, Ann Taylor Factory and LOFT Outlet. The program has a tiered structure and was designed to emphasize a customer-first loyalty approach. Members earn two points per dollar spent on qualifying purchases across all the […]
  1. Shopper & Customer
Across the e-commerce landscape, brands and business leaders are reckoning with economic conditions that present serious challenges to growth and profitability. Inflation is higher and consumer sentiment lower than at any point in multiple decades. Continuing disruptions from compounding crises of the pandemic, supply chain, and war in Ukraine have rendered nearly every organization’s growth […]
  1. Department: Food
Beyond Meat, the plant protein, traditional meat alternative brand, has a value equation problem. A value equation is the internal mind-set that customers have when assessing the worth of a brand. A value equation is a mental perception that assesses value prior to a purchase. A customer-perceived value equation is what you get for what […]
  1. Trends & External Forces
Walmart believes that the value of its Walmart+ subscription is compelling enough to attract larger numbers to the service, even those participating in federal assistance programs. The retailer says that around 25 percent of its current members receive food assistance from the government.
  1. Trends & External Forces
ESG has been important to companies and to investors though recently there has been some blowback from certain segments of the market on whether ESG is a feel-good, hard to measure, share-holder unfriendly and fuzzy goal. This piece proposes that while ESG remains important a new ESG which is far more focused and therefore measurable, […]
  1. Shopper & Customer
  Recent Grocerant Scorecards reveal that 34.7% of customers at your restaurant are first time visitors.  If you want to garner new customer you must extend a branded invitation with customer relevance according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. A new report from Intouch Insight Ltd. found that convenience does […]
  1. Channel: Ecommerce & Digital
Sports fan destination site Fanatics and beauty retailer Sephora are both gearing up for the holiday sales rush with the debut of new, faster delivery options. Fanatics has teamed up with UPS-owned Roadie to offer local next-day delivery; while Sephora has debuted a same-day delivery option that will be served by its delivery partners Uber, […]
  1. Retail Operations
Currys has gone live with a more connected service across all of its channels that, the technology retailer says, will “provide personalised journeys and customer insights on a massive scale”. Over the last 16 months, Currys has embarked on a mission to transform into a “best in class, digital first omnichannel retailer”. This has seen […]
  1. Shopper & Customer
A labor shortage, inflation, and ongoing supply chain challenges are set to make the holiday season less festive for retailers and consumers alike. How can your business stand out when shoppers are buying fewer gifts? By providing customer service they can rely on — fast returns, an easy help center, and questions answered with one […]
  1. Holiday & Events
Walmart has worked tirelessly for the past year to ensure our supply chain remains stable and strong for our customers, no matter when, where or how they want to shop this holiday season.Walmart has a long history of supporting customers, especially during the busiest and most important time of the year – the holiday season. […]
  1. Shopper & Customer
Marketing is often first on the chopping block during a recession, and with GDP contracting two quarters in a row, retail marketers are working hard to determine how to make each dollar go further. Many organizations will cut marketing spend in a bid to preserve margins. But research shows slashing marketing programs can undermine revenue […]
  1. Media & Marketing
  Edifying its relationship with consumers, Panera Bread announced updates to its industry-leading MyPanera Loyalty Program, giving more choices to guests when redeeming loyalty rewards. Interactive and participatory Panera’s reward program will reap long term benefits from these new inclusive changes according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.   So, starting October […]
  1. Media & Marketing
As part of the recently released report, 2022 Merchant Gift Card Omnicommerce Evaluation, UK Edition, produced by NAPCO Research and Blackhawk Network, there were actionable tips included to help readers improve the performance of their gift card programs across three primary channels: e-commerce/digital; in-store; mobile. Merchants would be wise to implement these tips as they seek […]
  1. International
Payment firm Mollie’s latest study has revealed the crucial importance of offering diverse, local payment methods in order to meet customer expectations, reduce cart abandonment and increase customer loyalty. It… The post Mollie: UK SMEs falling behind EU counterparts when it comes to payment options appeared first on Latest Retail Technology News From Across The […]
  1. Channel: Mass
JOLIET, Ill. — Walmart held grand opening ceremonies on Wednesday for a 1.1 million-square-foot Next Generation fulfillment center (FC) here. Walmart FCs work to store millions of items, available on Walmart.com, that are then picked, packed and shipped directly to customers – now faster than ever. The new state-of-the-art facility will also fulfill Marketplace items […]
  1. Shopper & Customer
As food and beverage businesses announce their participation in the White House Conference on Hunger, Nutrition, and Health Wednesday (Sept. 28), many are using the opportunity to unveil not only environmental, social, and corporate governance (ESG) initiatives, as one might expect, but also features to drive customer acquisition and loyalty with nutrition-minded shoppers. These efforts […]
  1. Corporate Strategy
Business leaders have been grappling with climate change for more than a generation now. But a new report from Accenture, “Shaping the Sustainable Organization,” reveals that 58% of executives believe operating more sustainably involves a trade-off with growth. That’s why we’re breaking down commonly rattled-off maxims and revealing the real things organizations can do to […]
  1. Operations & Supply Chain
Big-box retailers aren’t the only ones contending with reverse logistics challenges. Returns are an expensive headache for third-party online sellers as well. Vendors on Amazon.com, eBay, Walmart.com, and Wish.com must handle excessive e-commerce returns, as 20 percent of all online purchases are sent back. Online sellers must also contend with higher consumer expectations for a […]
  1. Channel: Ecommerce & Digital
ZDNet has a piece about Amazon’s broad “device strategy,” as the company has “grown into a giant of the tech world with a vast portfolio of devices, from e-readers to video doorbells and everything in between … Amazon’s strategy is to create products for every single aspect of your life, to facilitate everyday tasks. By […]
  1. Technology & Innovation
When Snapchat first hit the scene back in 2011 it was an instantaneous hit with younger audiences because it offered something that was almost impossible to find on the internet — transience. In the 11 years since, Snapchat has evolved to more closely resemble its social media counterparts (which in turn have adopted many Snapchat-style […]
  1. Channel: Ecommerce & Digital
On the subject of a new Walmart+ offering which provides pickup services for products that customers want to return, one MNB reader wrote: Not very green! Do not see how it is economical. Maybe not. I have no idea how closely the metrics have been examined, but if there are trucks out there making deliveries […]
  1. Shopper & Customer
Despite inflation chatter dominating economic discussions, U.S. container imports in July 2022 (the most recent data) was up 3 percent from July 2021 to 2,530,906 twenty-foot equivalent units (TEUs) and up 15 percent from pre-pandemic July 2019 — setting yet another monthly record. In fact, every month in 2022 has been a record month when […]

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  1. Shopper & Customer
  2. Corporate Strategy
  3. Corporate Finance
  4. Media & Marketing
  5. Shopper & Customer
  6. Technology & Innovation
  7. Trends & External Forces
  8. Stores & Formats
Retail vacancies in the United States dropped to 6.1% in the second quarter, a 15-year low, as Americans continued to resume in-store shopping. Asking rents for shopping center spaces during the quarter were 16% higher than five years ago, The Wall Street Journal (WSJ) reported Tuesday (Oct. 4), citing figures from commercial real estate broker […]
  1. CPG: Food
  2. Department: Food
  3. ESG
  4. Merchandising
Nestlé Confectionery has announced sustainable packaging innovations for two of its best-loved brands – Quality Street and KitKat. In a category first, Quality Street will move to recyclable paper packaging for its twist-wrapped sweets. By replacing the double layer of foil and cellulose with a paper wrap, Quality Street will remove more than two billion […]
  1. Retail Ecosystem
  2. Channel: Delivery
  3. Channel: Ecommerce & Digital
  4. Channel: Grocery - Natural
  5. Department & Category
  6. Corporate Strategy
  7. Corporate Purpose
  8. ESG
  9. Partnerships & Alt Profit
  10. Media & Marketing
  11. Retailer Media
  12. Agencies & Vendors
  13. Retail Ecosystem
  14. Data & Insights
  15. International
  16. Shopper & Customer
  17. Technology & Innovation
  18. Trends & External Forces
  19. Retail Operations
  20. Associates & Employees
  21. Operations & Supply Chain
  22. Stores & Formats
The RETHINK team visited Las Vegas from September 19-22 for Groceryshop 2022. While there, we had the opportunity to speak with many of our Top Retail Influencers and learn about their event experience. #TRI2022 members- Ricardo Belmar, Michael LeBlanc, Jeff Roster, Melissa Minkow, Bryan Gildenberg, Andrea Leigh, and Stewart Samuel- all shared their thoughts on […]

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