Trends: Tech

Articles on Trends in retail tech.

  1. Technology & Innovation

Jordan Munro makes return to Starbucks and takes on tech solutions products role

Jordan Munro is returning to Starbucks as the retailer’s Manager of Technology Product and Solutions. He previously spent 20 years there, holding such roles as Manager, Product and Solutions – Contact Centre Technology. He has also worked at Point B and MOD Pizza. In a LinkedIn post, Munro said: “I’ll be leading a talented team […]
3 min read
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  1. Technology & Innovation

Grok Is Gaining on ChatGPT and Gemini. How It Got There Isn’t Pretty.

Elon Musk’s AI bot Grok is ascending, jumping from 1.6% to 15.2% in market share among daily U.S. users of chatbot apps from January 2025 to January 2026, according to mobile insights firm Apptopia. The rise marks a furious entry into the chatbot app market for xAI, Musk’s AI company, which joined the race from […]
4 min read
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  1. Technology & Innovation

Starbucks partners with Adyen for in-store payments push across 940+ European stores

Adyen has partnered with Starbucks on a project involving its payment infrastructure in Europe and the UK. A European roll-out will span 943 Starbucks stores across the UK, Austria, and Switzerland, supported by 2,375 Adyen payment terminals.  This expansion builds on a partnership between Adyen and Alsea, Starbucks’ licensee, for which the former powers payments […]
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  1. Technology & Innovation

Dragon’s Den investor and retail veteran Touker Suleyman joins RTS 2026 speaker line-up

Touker Suleyman has been confirmed as a headline speaker at Retail Technology Show (RTS) 2026, which will take place in London during April. Suleyman brings more than 50 years’ experience across retail and is best known as the Founder of clothing manufacturer and brand owner, Low Profile Group, British menswear label Hawes & Curtis, and […]
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  1. Technology & Innovation

B&Q rolls out stoma friendly toilets across stores as part of accessibility and inclusion push

B&Q is rolling out stoma friendly toilets across its stores. The upgraded facilities will include additions such as a hook for clothing or bags, a shelf or flat surface for medical supplies, a disposal bin inside the cubicle, and a mirror so the user can clearly see their stoma and bag when changing. This move […]
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  1. Technology & Innovation

Danish fashion retailer Message connects the dots with Sitoo omnichannel technology

Sitoo, a cloud native PoS and unified commerce platform, has announced a new partnership with Danish omnichannel fashion retailer Message. In a LinkedIn post, Sitoo said: “We have new friends! And they’re curators of stylish, accessible fashion across Denmark and beyond. Message is a Danish multi-brand fashion retailer, founded in 1980, offering clothes, accessories, footwear, […]
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  1. Technology & Innovation

Out of home delivery and automated parcel locker specialist InPost prepped for takeover

A consortium fronted by Advent and FedEx is set to buy InPost for 15.60 euros per share, valuing the European parcel locker company at 7.8 billion euros ($9.2 billion). The transaction to expected to close in the second half of this year. Advent and FedEx will each own a 37% stake in the parcel locker […]
3 min read
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  1. Technology & Innovation

MoltBook Is A Warning

We’re publishing this story in partnership with Boston Globe Ideas, it will appear in print this weekend. AI agents have been gathering online by the thousands over the past week, debating their existence, attempting to date each other, building their own religion, concocting crypto schemes, and spewing gibberish. It’s all been happening on Moltbook, a […]
5 min read
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  1. Technology & Innovation

End of Amazon Go proves that retailers must build fast, learn faster, kill what doesn’t scale

RTIH recently reported the official end of Amazon Go as a store concept. But this isn’t a tech failed story. The tech worked. Shockingly well, in fact, according to Michael Guzzetta, Retail Innovation & Strategy Leader at Cookie Plug San Antonio, and a former H-E-B executive. In a LinkedIn post, he said: “Walk in. Grab […]
2 min read
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  1. Technology & Innovation

FaceTime with the Content Guy:  Zoox-topia

I was in Las Vegas for the National Grocers Association (NGA) show, and so I took advantage of the proximity to take a ride in a Zoox – the Amazon-backed robotic taxi service being tested there.  Naturally, I decided to take you along for the ride. (Note:  There are some projections that this year will […]
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  1. Data & Insights

AI-Led Legacy Modernization for Retail and CPG: Transforming Applications and Data into an Intelligent Enterprise

It will not be too off the mark to say that retail and CPG organizations find themselves at a crossroads and a critical inflection point in decision-making for future growth. While the fundamentals of success, such as extreme customer-centricity, financial rigor and operational excellence through data-driven decisions remain firmly vital, there are some additional developments […]
5 min read
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  1. Media & Marketing

Denise Fender exits G-Star RAW and begins new journey at Danish jewellery brand Pandora

Pandora has appointed Denise Fender as SVP Customer, Colleague & Channel Technology. She was previously at G-Star RAW where she served as Chief Digital Officer. In a LinkedIn post, she said: “It’s an honour to begin my new journey with Pandora, the world’s largest jewellery brand. Based in the global office in Copenhagen, I will […]
2 min read
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  1. Technology & Innovation

Currys racks up ten million likes on electrical and technology retailer’s TikTok channel

Currys has hit the milestone of ten million likes on its TikTok channel. In a LinkedIn post, Anthony Savva of Fabric Social (a creative agency that works with the retailer), said: “What an achievement, what a team we have.” “It’s so easy to get caught up in performance when it comes to social but what […]
2 min read
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  1. Media & Marketing

In-store retail media platform specialist Grocery TV announces leadership team additions

Grocery TV, an in-store retail media platform, has announced three leadership hires: Neil Murphy as SVP of Retail Partnerships, Steve Sapp as SVP of Media Partnerships, and Chris Lee as Chief Technology Officer. “We’ve built the foundation that makes in-store retail media work at scale, and now, we’re ready to accelerate,” says Marlow Nickell, Founder […]
3 min read
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  1. Technology & Innovation

Calvin Klein and Tommy Hilfiger owner PVH Corp. opts to integrate OpenAI across its business

PVH Corp., an apparel group behind brands like Calvin Klein and Tommy Hilfiger, has announced a collaboration with OpenAI. This will see it co-create custom AI capabilities that support areas such as product and design, demand planning, inventory optimisation and consumer engagement. “As we build Calvin Klein and Tommy Hilfiger into the most desirable lifestyle […]
2 min read
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  1. Technology & Innovation

Matalan pilots Toshiba VisualStore 6 EPoS solution with two UK stores going live

Matalan is testing out Toshiba’s VisualStore 6 (VS6) EPoS solution, with two pilot stores now live in the UK with the self-service offering. In a LinkedIn post, Linda Davies, UK&I Head of Project Management at Toshiba Global Commerce Solutions, said: “For the second Sunday in a row I’ve been onsite at a Matalan store working […]
2 min read
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  1. Technology & Innovation

HPE powers new AO wireless network to enhance customer service and business ops

AO has implemented HPE Networking solutions. The online retailer says that it is modernising its legacy wireless access network with the Mist AI platform, connecting a diverse range of devices and streamlining IT operations across all its 26 offices and logistics centres. “AO exemplifies how forward thinking enterprises are using AI native networking to drive real […]
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  1. Technology & Innovation

Polytag CEO Alice Rackley pays tribute to John Purdy as entrepreneur passes away at 63

Alice Rackley, CEO at recycling technology specialist Polytag, has taken to social media to pay tribute to John Purdy, an entrepreneur who has died just a day after completing the sale of Ergo, an Irish IT services business he co-founded in 1993 and where he was non-executive chairman. In a LinkedIn post, Rackley said: “John […]
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  1. Data & Insights

Record-Breaking Results: How AI Influenced $262 Billion in Online Holiday Sales

This article first appeared in our sister publication Shop Eat Surf Outdoor Following years of fluctuating consumer confidence and flat ecommerce traffic, retailers braced for a modest performance in holiday 2025. Yet the data tells a different story: a record-breaking season defined by a massive surge in online activity and the emergence of a new, […]
5 min read
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  1. Technology & Innovation

Product Experience Management with Syndigo’s Simon Angove

The CPG Guys are joined in this episode by Simon Angove, CEO of Syndigo which works behind every product to deliver consistent content and digital shelf performance, efficient product syndication and vendor-retailer collaboration, and accurate data and insights – all in one composable platform, on the largest commerce network. This episode is sponsored by Syndigo. […]
2 min read
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  1. Retailer Media

STRATACACHE powers in-store retail media push for Iceland and The Food Warehouse

Iceland Retail Media, a retail media network operated through Iceland and The Food Warehouse, is partnering with STRATACACHE to provide in-store digital signage, CMS and analytic sensor technology across 766 locations. The tie up makes Iceland and The Food Warehouse the first European retailer to employ STRATACACHE’s Walkbase solution for precise audience attribution. The deployment […]
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  1. Technology & Innovation

Josie Smith exits as M&S tech executive shake up continues following cyber attack

Josie Smith is stepping down as Marks and Spencer’s Chief Technology Officer nine months after a major cyber attack hit the retailer hard. The departure of Smith, who only joined M&S 18 months ago, was disclosed internally this week in a memo. She previously worked at BT Group and Vodafone and will be replaced by […]
2 min read
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  1. Technology & Innovation

AI and the Age of Individual Empowerment

Artificial intelligence adoption is starting to split into two trajectories. Enterprises eager to implement the technology are straining to do so effectively. Their large-scale, ambitious pilots have struggled to get past entrenched organizational habits, new security considerations, and the technology’s limits. Individuals, meanwhile, are gaining access to a new set of powerful tools, like Claude […]
4 min read
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  1. Technology & Innovation

From the NRF Show Floor – My Top 10 Retail Tech Companies to Watch in 2026

NRF left me energized about where retail is headed. As I met with industry leaders and partners, what stood out wasn’t just innovation for innovation’s sake. It was how practical, intentional, and retail-ready so much of the technology has become. From autonomy and AI to payments and infrastructure, this feels like the beginning of the […]
5 min read
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  1. Technology & Innovation

Chalhoub Group veteran Tomasz Mazur joins Currys as Head of Customer Data & Orchestration

Currys has appointed Tomasz Mazur as Head of Customer Data and Orchestration. He was previously at Chalhoub Group, spending almost seven years there and most recently serving as Head of Digital Technology and Delivery. In a LinkedIn post, he said: “This update is long overdue, but the start of the new year feels like the […]
2 min read
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  1. Technology & Innovation

2026 RTIH Innovation Awards go live in April, winners to be announced in October

The eighth edition of the RTIH Innovation Awards will open for entries in April. The awards celebrate global tech innovation in a fast moving omnichannel world. Our latest winners were revealed at the 2025 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Thursday, 16th October. In his welcome speech, Scott Thompson, […]
3 min read
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  1. Technology & Innovation

Former Google and Amazon exec Sean Scott takes on AI shopping challenge at Walmart

Walmart has appointed Sean Scott as SVP AI Shopping. He was previously GM Shopping at Google and also spent almost 15 years at Amazon, holding such roles as VP – Amazon Scout. “Super excited to start my next chapter with one of the largest retailers in the world. Truly humbling to be part of a […]
2 min read
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  1. Technology & Innovation

Enterprise software firm osapiens secures $100 million in funding and bags unicorn status

osapiens has entered into an agreement for Decarbonization Partners, a joint venture between BlackRock and Temasek, to lead a $100 million Series C fundraising round, subject to regulatory approvals. Decarbonization Partners will join existing investors Goldman Sachs Alternatives, which fronted a $120 million Series B in 2024, and Armira Growth, which headed up a $27 […]
2 min read
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  1. Technology & Innovation

Fashion retailer LuisaViaRoma taps XY Retail technology as part of store innovation push

LuisaViaRoma has selected XY Retail as the technology partner for its physical retail strategy. As part of the company’s broader restructuring and modernisation plan, XY Retail will serve as the unified commerce foundation for what is pitched as a more agile, efficient and digitally connected store network.   The roll-out introduces capabilities including endless aisle, ship-from-store, […]
2 min read
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  1. Channel: Ecommerce & Digital
  2. Channel: Grocery
  3. Channel: Grocery - Natural
  4. Channel: Mass
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  6. Department: Food
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Amazon Fresh and Amazon Go Are Gone A Historical Retrospective on Amazon’s Grocery Experiments & the Road Ahead

  On January 27, 2026, Amazon confirmed what many analysts had quietly anticipated: its Amazon Fresh and Amazon Go store banners are being shuttered across the U.S., ending a decade of experimentation in brick-and-mortar grocery retail. According to Amazon, all 57 Amazon Fresh grocery stores and 15 Amazon Go locations are slated to close imminently […]
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BREAKING NEWS:  Amazon Bails Out Of Physical Stores Business, Closing Go And Fresh Stores

Amazon announced today that it is closing its 57 Amazon Fresh Stores and 15 Amazon Go stores.  With the exception of Whole Foods, which it acquired for $13.7 billion in 2017, it will now be out of the bricks-and-mortar business for the time being. The company’s food retail focus now will be on expanding its […]
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  3. Department: Food
  4. Data & Insights
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  7. Trends & External Forces
  8. Stores & Formats

December E-Grocery Sales Hit $12.7 Billion, Up 32% YOY

The latest Brick Meets Click Grocery Shopper Survey is out, reporting that “monthly U.S. online grocery sales accelerated dramatically in December, with total sales surging 32% year-over-year (YOY) to finish the month with a record high $12.7 billion … This robust performance reflects higher order frequency, spending rates, and a larger user base than December […]
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  1. Technology & Innovation
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NRF 2026 review: AI grabs the spotlight as retail technology steps into its next chapter

By James Pepper, Vista Technology Support A Brief Introduction to NRF and How the Show Is Structured Every January, the National Retail Federation’s ‘Retail’s Big Show’ transforms New York’s Javits Centre into one of the most influential gatherings in the global retail calendar. Tens of thousands of professionals arrive to explore new technologies, exchange ideas, […]
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