1. Shopper & Customer
Most Americans (84%) start their morning with a fresh cup of coffee, according to the National Coffee Association, and they are increasingly turning to specialty coffees (57%) and single-cup brews (28%). Capsule-based coffee brand Nespresso has found its own unique niche in this growing market and is turning to new marketing techniques (beyond George Clooney) […]
  1. Department: HBC
Cannabis edibles brand Pot + Pan will open its first retail store in Portland, Maine on June 15, 2024, in the Woodfords Corner neighborhood. The Pot + Pan Kitchen will feature a curated selection of kitchenware and lifestyle products alongside a 21+ cannabis experience. Image courtesy Pot + Pan The Pot + Pan ethos, to […]
  1. Department & Category
Twenty-five years ago, Tariq Farid saw some fruit displayed in a unique way at an event. He turned the idea into a business — and Edible Arrangements into a household name. But his daughter, Somia Farid Silber, who’s now the company’s President, isn’t coasting on the company’s past success — she’s too busy thinking about […]
  1. Technology & Innovation
Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo, taking place June 4-6, 2024, at McCormick Place in Chicago. This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, […]
  1. Channel: Drug
It’s rare that sales tax issues make the news, and when they do, it’s generally not great for the seller. Earlier this year, things held to form when media in Massachusetts reported a sales tax calculation error on the Walgreens ecommerce website. The facts as reported support the notion of an honest mistake by the […]
  1. Department: HBC
The New York Times reports this morning that “a little more than six years ago, CBD, the nonintoxicating component that is derived from cannabis or hemp, was poised to be the next big ‘it’ ingredient, part of a wave of beverages and foods that were promoted as having healthful benefits or providing relaxation. Start-ups flooded […]
  1. Associates & Employees
In 2023, the Biden National Labor Relations Board (NLRB or Board) and its General Counsel Jennifer Abruzzo continued implementing a highly pro-labor agenda that has significantly changed the union and labor landscape for retail employers. In addition, Abruzzo and the Board’s regional directors are imposing and enforcing aggressively some of their most controversial new measures […]
  1. Shopper & Customer
Grocery stores have been in a state of flux in recent years, influenced broadly by the economy and supply chain issues and, at the store level, by how consumers want to shop. This year, grocery bills are expected to exceed $300 a week, which in turn will impact the choices consumers are making at the […]
  1. Technology & Innovation
The Akamai 2023 State of the Internet report revealed that retail continues to be the most targeted industry for cyberattacks, accounting for over 14 billion observed incursions. Risks from cyber threats including fraud, account takeovers, malware, ransomware, compromised business emails and data breaches all begin with an initial breach. Any device connected to a retailer’s […]
  1. Department: HBC
Running background checks has never been straightforward in the retail industry, and 2024 will be no exception. Employers nationwide will continue to face an ever-changing landscape of laws and regulations that will require both vigilance and foresight to navigate with confidence. Proceeding without attentiveness and care is likely to result in complications for even the […]
  1. Shopper & Customer
As we prepare to enter a new year, what can we expect? To answer this question, the Food Biz Wiz team joined forces with the folks at ECRM & RangeMe to examine what’s been working – and what’s not working – over the past twelve months, and to share our views on how it will […]
  1. Associates & Employees
Top Companies for Employee Retention in the U.S. and UK Workers weigh various factors when deciding to stay with a company for an extended period. These include a positive work environment, fair compensation, job security, opportunities for professional growth, and resilience against disruptive changes in the economy or technology. So, which companies excel in employee […]
  1. Department: HBC
Once illegal and highly stigmatized, cannabis has become a legitimate, diverse and thriving market. Not only has the cannabis industry experienced significant growth over the past few years, it has also driven significant innovation in marketing, store design and customer experience.  Despite this positive disruption, the cannabis retail space still faces its fair share of […]
  1. Shopper & Customer
  Have you noticed that younger generations are practicing “mindful drinking,” a philosophy that promotes meditation and awareness of the impact that alcohol has on overall mental health. If not you’re, not the only one Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® had not either.  However, after reading new research; he suggested […]
  1. Technology & Innovation
These are the RTIH articles that caught your fancy last week, including Temu, Marks and Spencer, Aldi UK, New Look, EE, and Amazon Fresh. Consumption nation: Here’s what American retailers can learn from booming Chinese shopping app Temu US retailers beware. Riding high with Temu, the Chinese are coming and they’re coming to win. That’s […]
  1. Department: HBC
 Rise Dispensaries, a cannabis retail chain owned by Green Thumb Industries Inc., has revitalized its brand identify and refreshed retail stores across 14 markets. The new branding, developed in partnership with design firms Turner Duckworth and Brand Bureau, aims to better establish Rise’s awareness and positioning in the U.S. — especially as cannabis enters the mainstream. […]
  1. Shopper & Customer
The sports nutrition market is rapidly expanding. Driving this trend is a growing awareness of the benefits of proper nutrition on athletic performance. Sports nutrition products have become integral to an athlete’s diet and training regimen. These products aim to improve performance, aid recovery after intense workouts, and reduce muscle soreness.  Today, sports nutrition products […]
  1. Stores & Formats
In an increasingly digital world, it’s easy to overlook the numerous advantages that local stores still have to offer. The charm and personal touch that comes with shopping at your favorite little neighborhood store are unmatched by online retail experiences, and we want to explore why.  From developing lasting connections with shop owners to discovering […]
  1. Trends & External Forces
WASHINGTON – The Council for Responsible Nutrition (CRN) has added Emily Lewantowicz as a legal and government affairs assistant, working collaboratively with both the Legal and Government Relations departments. Lewantowicz joined CRN immediately after graduating from George Mason University in Fairfax, Va., with a bachelor’s degree in communications and two concentrations in political communications and […]
  1. Corporate Strategy
Retail TouchPoints and Design:Retail have unveiled the 2023 winners of the annual 40 Under 40 Awards, representing a dynamic and diverse class of executives who have contributed to industry progress.   The 40 Under 40 Awards have evolved to spotlight the personal and professional accomplishments of executives across the retail industry — from store design to CX […]
  1. Department: HBC
The Wall Street Journal reports that on a new study from Quest Diagnosticssaying that “as legal marijuana expands in the U.S., a record share of workers is testing positive for the substance in workplace drug screening … Of the more than six million general workforce tests that Quest screened for marijuana in 2022, 4.3% came […]
  1. Department: Food
Embracing Change: Redefining Growth in the Natural Products Industry The natural products industry has always been about evolution and change. As we navigate the challenges and opportunities of today’s dynamic business landscape, reimagining growth has become more important than ever. In this keynote, the focus was on elevating nutrition, adopting a positive mindset, and embracing […]

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  1. Data & Insights
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  9. Corporate Strategy
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WASHINGTON – The National Retail Federation has released its annual list of the Top 100 Retailers. Compiled by Kantar, the list ranks the industry’s largest retail companies by their U.S. sales. “This year’s list of the Top 100 Retailers largely reflects a post-pandemic return to normal,” NRF Executive Director of Research Mark Mathews said. “As […]