Thick Data

  1. Shopper & Customer
The National Retail Federation (NRF) is out with its assessment of August spending, concluding that while “consumers remain worried about high inflation and Federal Reserve interest rate hikes intended to bring inflation under control,” they are not so worried that they’ve stopped spending.  The rate of spending growth may have slowed a bit, but “consumer […]
  1. Media & Marketing
  School is well underway in most of the USA and teachers are scrambling to lean every student’s name, create good weekly lesson plans, and enjoin students with the love of learning.  The team at Tacoma, WA based Foodservice Solutions® encourages everyone to help Subwayby submitting a nomination for a Subway catered teachers lunch at […]
  1. Shopper & Customer
CHICAGO – Americans believe that food-at-home inflation has hit 22.8%, 9.7 points higher than the 13.1% annual rate reported by the U.S. Bureau of Labor Statistics, according to the latest dunnhumby Consumer Trends Tracker (CTT) released Monday. The perceived rate of food at home inflation is 5.1% higher than the dunnhumby Consumer Pulse report from February […]
  1. Shopper & Customer
WASHINGTON – Consumers are still spending despite their worries about inflation and rising interest rates, National Retail Federation chief economist Jack Kleinhenz said today. “The economic situation in the United States is unsettling,” Kleinhenz said. “Consumer confidence is down, consumer spending’s rate of growth has slowed, and economists and consumers alike are worried about the […]
  1. Shopper & Customer
Marketing is often first on the chopping block during a recession, and with GDP contracting two quarters in a row, retail marketers are working hard to determine how to make each dollar go further. Many organizations will cut marketing spend in a bid to preserve margins. But research shows slashing marketing programs can undermine revenue […]
  1. Media & Marketing
As part of the recently released report, 2022 Merchant Gift Card Omnicommerce Evaluation, UK Edition, produced by NAPCO Research and Blackhawk Network, there were actionable tips included to help readers improve the performance of their gift card programs across three primary channels: e-commerce/digital; in-store; mobile. Merchants would be wise to implement these tips as they seek […]
  1. Shopper & Customer
As food and beverage businesses announce their participation in the White House Conference on Hunger, Nutrition, and Health Wednesday (Sept. 28), many are using the opportunity to unveil not only environmental, social, and corporate governance (ESG) initiatives, as one might expect, but also features to drive customer acquisition and loyalty with nutrition-minded shoppers. These efforts […]
  1. Corporate Strategy
Business leaders have been grappling with climate change for more than a generation now. But a new report from Accenture, “Shaping the Sustainable Organization,” reveals that 58% of executives believe operating more sustainably involves a trade-off with growth. That’s why we’re breaking down commonly rattled-off maxims and revealing the real things organizations can do to […]
  1. Operations & Supply Chain
Big-box retailers aren’t the only ones contending with reverse logistics challenges. Returns are an expensive headache for third-party online sellers as well. Vendors on, eBay,, and must handle excessive e-commerce returns, as 20 percent of all online purchases are sent back. Online sellers must also contend with higher consumer expectations for a […]
  1. Operations & Supply Chain
Controlling costs and minimizing risks are among the top challenges of supply chain executives worldwide. Here’s our look at a recent survey by a leading research firm. The post Charts: Global Supply Chain Trends 2022 appeared first on Practical Ecommerce.
  1. Media & Marketing
Sales of chocolate and candy projected to increase 5%, according to NCA WASHINGTON – Spooky, ooky, creepy and crawly? It must be Halloween – and this year, 93% of Americans intend to celebrate in a big way with plans to enjoy their favorite chocolate and candy treats, according to a recent survey from the National […]
  1. Trends & External Forces
Seventy-one percent of Americans say that the cost of living is growing more quickly than their incomes, up from 58 percent in February, according to a survey sponsored by the Bank of America. Sixty-two percent report feeling stressed about their finances even though they are employed. “The major contributor to that stress is inflation,” said […]
  1. Shopper & Customer
As food prices rise, many consumers are eating at home more often, offering premium consumer packaged goods (CPG) brands the chance to attract new customers. Even as many shoppers trade down, opting for less expensive grocery products, premium CPG brands somewhat counterintuitively have a unique opportunity to woo cost-conscious consumers. Daniel Doll, CEO of direct-to-consumer […]
  1. Shopper & Customer
Today’s consumer is far more informed, far more discerning, and has far more choices than just 20 years ago. The rise of e-commerce, social media, and digital marketplaces lowered the barriers to entry for new, innovative and nimble direct-to-consumer (D-to-C) brands, which has made the competitive landscape increasingly crowded. With the ability to now buy […]
  1. Trends & External Forces
Since the beginning of the pandemic, interest in buy now, pay later (BNPL) services has grown rapidly. From retail giants such as Amazon and Walmart to banks like Citizens Bank and Citi, we have seen multiple players enter the BNPL space. And now it’s Apple’s turn to steal the limelight. The global behemoth will go […]
  1. Merchandising
According to a bespoke SBF GB&I survey, almost 40% of retailers haven’t been able to take any time off away from their stores to spend with family and friends in the past year. What’s more, 28% of that number haven’t taken time off for more than three years. So SBF GB&I are rewarding the extraordinary […]
  1. Media & Marketing
In episode 368 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Brendan Lokes, brand media manager at Carhartt, a manufacturer of premium clothing and workwear known for exceptional durability, comfort, quality and fit. Lokes discusses why Carhartt has formed a partnership with Snapchat and Bitmoji (0:48), how the brand listened to customer demand for Carhartt […]
  1. Shopper & Customer
Retailers are working feverishly behind the scenes to optimize their e-commerce operations for the upcoming 2022 holiday shopping season. This year, retailers will face some of the same challenges they did during the 2021 holiday shopping season — with additional new challenges brought about by excess inventory, inflation and general volatility, uncertainty, chaos and ambiguity […]
  1. Data & Insights
A BBC survey has found that the traditional British roast dinner could be under threat because it has become so expensive to cook. The annual BBC Good Food Nation survey found that more than a quarter (26%) of respondents said that they were less likely to cook a Sunday roast. Rising energy bills are also […]
  1. Channel: Restaurants
  Regular readers of this blog know that consumers paid higher prices for everything from cereal to eggs last month, sending retail food price inflation up 0.7% in August and 13.5% year over year, the U.S. Bureau of Labor Statistics. Last months, 13.5% increase was the highest rate for that number since March 1979, the […]
  1. Associates & Employees
We know the adage that the customer is always right. But have you considered that your employees are in many ways your biggest customers? They choose to work for your mission, leaders, and products. Every day, they choose your brand.  Customers are more loyal when they have superior experiences, and that’s also true for employees. […]
  1. Data & Insights
Businesses are facing strong economic headwinds this year. To help weather the twin storms of inflation and an unpredictable supply chain, leaders are adopting new tactics to stay resilient. These days, their strategies are focused on data and automation.  We surveyed 4,000 commerce leaders and analyzed data from 1 billion buyers to find out how […]
  1. International
Are retailers underestimating the importance of employee experience in their pursuit of delivering an amazing customer experience? Almost a third (31%) of people working for the UK’s biggest retailers are planning to quit the sector, according to a survey of employee attitudes by The Retail Trust earlier this year, citing concerns around their finances, customer […]
  1. Holiday & Events
  Restaurants, Convenience Stores, Grocery Stores let the fun begin!  Did you know that 60% of Americans agree that it is socially acceptable to start celebrating the holiday before October. That said, we turned to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.  Johnson, stated, “linking your brand to ‘fun’ edifies it with […]
  1. Trends & External Forces
by Kevin Coupe The United States Preventive Services Task Force yesterday issued draft guidance that all US adults under the age of 65 should be screened for anxiety disorders, and all adults should be screened for depression.  These mental health conditions are seen as being far more prevalent in the US as a result of […]
  1. Shopper & Customer
As consumer packaged goods (CPG) brands and retailers strive to strengthen their relationship with the consumer, particularly in a retail climate increasingly affected by inflation and supply chain issues, there are two converging trends to consider — enriching the omnichannel shopping experience and meeting specific consumer need states in new ways.  These aren’t new trends, but […]

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  1. Shopper & Customer
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  6. Technology & Innovation
  7. Trends & External Forces
  8. Stores & Formats
Retail vacancies in the United States dropped to 6.1% in the second quarter, a 15-year low, as Americans continued to resume in-store shopping. Asking rents for shopping center spaces during the quarter were 16% higher than five years ago, The Wall Street Journal (WSJ) reported Tuesday (Oct. 4), citing figures from commercial real estate broker […]
  1. CPG: Food
  2. Department: Food
  3. ESG
  4. Merchandising
Nestlé Confectionery has announced sustainable packaging innovations for two of its best-loved brands – Quality Street and KitKat. In a category first, Quality Street will move to recyclable paper packaging for its twist-wrapped sweets. By replacing the double layer of foil and cellulose with a paper wrap, Quality Street will remove more than two billion […]
  1. Retail Ecosystem
  2. Channel: Delivery
  3. Channel: Ecommerce & Digital
  4. Channel: Grocery - Natural
  5. Department & Category
  6. Corporate Strategy
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  22. Stores & Formats
The RETHINK team visited Las Vegas from September 19-22 for Groceryshop 2022. While there, we had the opportunity to speak with many of our Top Retail Influencers and learn about their event experience. #TRI2022 members- Ricardo Belmar, Michael LeBlanc, Jeff Roster, Melissa Minkow, Bryan Gildenberg, Andrea Leigh, and Stewart Samuel- all shared their thoughts on […]