Thick Data

  1. Shopper & Customer
78% of of e-commerce websites in the UK are unable to convert shoppers due to their inability to “understand” natural language and thus, shoppers’ intent, according to a new report from Klevu. This found that over three quarters of the 50 retailers researched delivered zero or irrelevant results when presented with conversational queries. Only 20% […]
  1. Shopper & Customer
As marketing professionals, we’d like to share a quick lesson in one of the fundamentals of marketing having to do with relevance, what we call being “meaningfully different.” Marketers know it’s not enough to be merely relevant to be worthy of a customer’s admiration and loyalty. Something must be relevantly different to attain this status. […]
  1. Channel: Grocery
Axios and the Harris Poll are out with a new survey in which they identify the most visible brands in America and gauge their reputations, ranking them from “excellent to “very poor.” The top nine, all rated as “excellent,” are, in order … Trader Joe’s, H-E-B, Patagonia, Hershey, Wegmans, Samsung, Toyota, Amazon, and Honda. Among […]
  1. Shopper & Customer
As last-mile delivery services have expanded, so too have the demands and priorities of consumers. In a recent consumer survey, we found that 76 percent of respondents said that an unacceptable delivery experience would strongly or somewhat affect their decision to order from that company again. Poor experiences can cause shoppers to choose another online […]
  1. Data & Insights
If there’s one rule that proves the importance of psychographic research, it’s this: Individuals who fall into the same demographic or behavioral group don’t always fall into the same psychographic group. And when the aim of marketers is to fully understand who their audience is and what drives them, using demographics and behaviors alone for […]
  1. Department: Consumer Durables
The self-proclaimed “original sneaker resale marketplace,” eBay says its sells 14 pairs of sneakers every minute. This Memorial Day weekend, eBay will bring some of its most coveted sneaker styles to the streets with a pop-up shop on LA’s Fairfax Avenue curated by musician and sneakerhead Offset. Called “Wear ‘Em Out,” the store will do […]
  1. Data & Insights
Axios has a new survey from iCIMS, described as “a talent acquisition software provider, which concludes that Gen Z workers both “crave career stability” and have high expectations of their employers. Among the survey results:  91 percent said “they care how long they stay with an employer” … close to 70 percent say “they actually […]
  1. Department & Category
  Looking for success clues restaurants continue to evolve in foodservice most completive space the Grocerant Niche. That space is wide open it is not dominated by Restaurants, Convenience Stores, Grocery Stores, Drug Stores, or Dollar stores according to Tacoma, WA based Foodservice Solutions® Grocerant Guru® Steven Johnson; who stated “retail foodservice is now about […]
  1. Corporate Finance
First impressions matter. A poor onboarding process can set the wrong tone – for wealth managers trying to grow their assets under management (AUM) — and for clients who entrust their assets to someone new. Leaders in digital transformation at wealth management firms are seizing on this fact, with nearly half saying their biggest tech investment […]
  1. Data & Insights
Predictive analytics — everyone in the insurance world is talking about it. But what is it, and how can predictive analytics help you grow your brokerage client list?  Here’s a quick definition: predictive analytics takes scattered pieces of data from across your systems, organizing them to assess what has happened in the past. Then, using […]
  1. Retail Ecosystem
While we had the chance to be at home more over the past few years, you may have spruced up a home office or replaced a couch. However, once the new item was in your home, you may have had some buyer’s remorse or the item didn’t live up to its website photo. In any […]
  1. Media & Marketing
Connected TV Makes Up Largest Ad Spend Amongst Digital Video Advertising NEW YORK — May 2, 2022 —Digital video advertising spend surged 49% in 2021 and is expected to increase an additional 26% to $49.2B in 2022 according to IAB’s “2021 Video Ad Spend and 2022 Outlook” report. Released at the 2022 IAB NewFronts, in […]
  1. Retail Ecosystem
Forecasted to Exceed $2B in 2022 and Over $4B by 2024 NEW YORK – May 9, 2022 –The explosive revenue growth of podcast advertising reached a new high in 2021, racing well past the $1B mark to $1.4B. Podcast advertising grew 2X faster in 2021 (+72%) than the total internet ad market according to the […]
  1. Media & Marketing
When it comes to ecommerce success, a recent Forbes piece puts it simply: Personalize or perish. Professional services company Accenture backs up this declaration, reporting that 83% of global consumers are willing to share their data to get personalized experiences.
  1. Operations & Supply Chain
A new research study by Saddle Creek Logistics Services examines how retailers and brands are adjusting to the new fulfillment landscape. This summary report is based on an online survey of nearly 300 industry professionals who are personally involved with or have influence over e-fulfillment functions. Get a close look at the current state of […]
  1. Data & Insights
The future of comms will be about rebuilding trust, strengthening culture with new ways of working and innovative tools, according to a comprehensive Ragan Salary & Workplace Culture Survey report. When the world changed in March 2020, strategic communications became a necessity across business functions. Now, as communicators polish their crystal balls to prophesize what […]
  1. Data & Insights
Today (13 May) is the last day for retailers to take part in the Association of Convenience Stores’ (ACS)  annual living wage survey. The survey will inform ACS’ submission to the Low Pay Commission’s consultation on future wage rates. The consultation is seeking views on: The minimum wage rates to apply from April 2023 (projected […]
  1. Channel: Delivery
With the world’s largest grocery catalog at our fingertips, we’ve had a front row seat to the food trends and eye-popping stats that illustrate how people are eating, drinking and shopping over the past decade.
  1. Department & Category
In volumes one, two, and three of our sustainability series, we examined how consumer behavior is driving the demand for more environmental awareness among eCommerce, how companies are responding throughout their supply chains, and how major retailers are helping online shoppers go green. Our fourth and final volume asks if going green pays off. While […]
  1. Media & Marketing
When we think about big revenue-generating opportunities on the calendar, we typically focus on November and December, particularly Black Friday. But sales on Black Friday last year — both in-store and online — dropped below pre-pandemic levels. Heading in the opposite direction is May, which is quickly becoming one of the most important revenue-generating moments of the […]
  1. Shopper & Customer
During the pandemic especially, it’s become overwhelming for small- and medium-sized businesses (SMBs) to answer all of their customer service requests. A Freshworks survey found that companies experienced a 71% increase in overall contact volume between February 2020 and January 2021, and expect it to increase further. At the same time, customers — while empathetic […]
  1. Channel: Dollar/Value
  Regular readers of this blog know that Aldi is a no-frills German discount grocery chain that operates at the intersection of low price, high quality, and food discovery according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. The leaders of Aldi like to say: “Poor people must save rich people like too” […]
  1. Shopper & Customer
The last two years have marked a sharp turning point for the e-commerce industry, with sales rising by 14.2 percent in 2021. Yet, online brands continue to face pressure to serve consumers relevant product recommendations and seamless experiences while retaining customer loyalty amid the demise of third-party cookies. Due to global data privacy regulations like […]
  1. Media & Marketing
Make life easy. Keep it simple. Be convenient. These are benefits that will never go out of date. The proliferation of product and service options, and the diffusion of accelerating technologies have made decision-making more difficult than ever. Information overload sometimes confuses rather than confirms, making us uncertain. Through the use of technology, we sometimes […]
  1. Department: Beverage
Hardys is to launch three of its wines in cans this summer. The single-serve cans of rosé, Chardonnay and Shiraz are partly intended to tap into the market for moderate drinking and are expected to appeal to younger shoppers. Since 2020, light canned wine consumption has grown by 46% and a recent survey found 52% […]

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Editor’s Choice

  1. Channel: Dollar/Value
  2. Channel: Dollar/Value
  3. Corporate Strategy
  4. Corporate Finance
  5. Department: Consumer Durables
  6. Media & Marketing
  7. Shopper & Customer
  8. Technology & Innovation
  9. Trends & External Forces
  10. Operations & Supply Chain
  11. Stores & Formats
GOODLETTSVILLE, Tenn. — Dollar General on Thursday reported net sales of $8.8 billion for its fiscal year 2022 first quarter, an increase of 4.2% over the prior-year period. The net sales increase was primarily driven by positive sales contributions from new stores, partially offset by a slight decline in same-store sales and the impact of […]
  1. Data & Insights
  2. Corporate Strategy
  3. Department: HBC
  4. Media & Marketing
  5. Data & Insights
  6. Shopper & Customer
  7. Trends & External Forces
  8. Merchandising
WOONSOCKET, R.I. — CVS Health announced on Thursday the launch of CVS Health Virtual Primary Care, a new virtual care solution available through a single digital platform. The offering connects CVS Health’s services, clinical expertise, and data for a more coordinated and consumer-centric health care experience. The company said the new solution enables consumers to […]
  1. Retailer Media
  2. Corporate Strategy
  3. Media & Marketing
  4. Retailer Media
  5. Data & Insights
Retail media networks (RMNs) are an exciting place to run ads, because of the valuable first-party data that retailers have about their customers. RMNs create an ability to target a specific retailer’s customers and provide valuable insights into how people shop. And brands certainly are not hurting for choices. Just last week, Ulta announced a media network and the hotel chain, Marriott, the week prior. 
  1. Technology & Innovation
  2. Partnerships & Alt Profit
  3. Media & Marketing
  4. Data & Insights
  5. Shopper & Customer
  6. Technology & Innovation
  7. Trends & External Forces
  8. Associates & Employees
  9. Merchandising
  10. Operations & Supply Chain
  11. Stores & Formats
In 2022, the perfect store is rooted in constant evolution — a system that maybe isn’t perfect in every moment, but is agile always, malleable when needed, and capable of critical self-reflection. These innate characteristics of the modern perfect store are supported by, and in return support, the adoption of a few important technologies and […]

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