Shopper & Customer Upside, Downside: How To Define Retail Responsibility The New York Times had a piece over the weekend about how young people, largely because of the impact of TikTok and other social media sites, have turned Sephora into a “retailer of choice.” According to the story, “Teenagers in the United States have said Sephora is their favorite beauty retailer, surpassing Ulta, according to […] MorningNewsBeat March 18, 2024March 18, 2024 2 min read ShoppersMarketing: Social MediaDept. HBCTikTokThick DataESG and CSRPredictions and ForecastsTrends: ConsumerResults & InvestmentOwned Brands (Private Label)ExecutivesConsumers 0 Saving Bookmark this article Bookmarked
Data & Insights Gen AI and Retail: How the Industry is Harnessing Disruptive Transformation Generative artificial intelligence (Gen AI) is spurring organizations across different sectors to fundamentally reimagine their approach to digital transformation. Nowhere is its disruptive potential more evident than in retail, where Gen AI’s ever-increasing capabilities are powering a new age of customer-centric innovation. Retailers are exploring use cases across a wide range of functions, from new […] Sanjay Jain March 18, 2024March 18, 2024 3 min read Technology & InnovationAIData & InsightsShoppersMarketing: Direct & PersonalizationThick DataPartnershipsPredictions and ForecastsDept. FuelMarketing: In StoreOperations & Supply ChainPricing & Promotions 0 Saving Bookmark this article Bookmarked
Data & Insights Utilizing the External Data Boom for Digital Shelf Optimization Publications about marketing often invoke the comparison of a digital shelf with a physical one. After all, a digital shelf displays your products for the customer to browse, just like a shelf in a brick-and-mortar store would. This comparison, however, has its limits. While customers come to browse the physical shelf, your digital shelf goes […] Retail TouchPoints March 16, 2024March 16, 2024 5 min read Data & InsightsMerchandisingShoppersTechnology & InnovationAICompetitionPredictions and ForecastsDept. NonfoodOperations & Supply ChainMarketing: Social MediaBig DataCustomer ExperienceMarketing: In StoreStore LocationESG and CSRTargetMarketing: UGCGoogleAmazonThick Data 0 Saving Bookmark this article Bookmarked
Data & Insights The Four Key Factors to Evaluate When Insourcing vs. Outsourcing Patient Support Programs Today’s guest post comes from Josh Marsh, Vice President and General Manager of Sonexus™ Access and Patient Support at Cardinal Health. Josh discusses factors that drive manufacturers to insource versus outsource patient support services. He shares data from a Cardinal Health survey of biopharmaceutical companies and offers four factors to consider when evaluating your patient […] Drug Channels March 15, 2024March 15, 2024 2 min read Data & InsightsHealth & WellnessMarketing: Social MediaThick DataPredictions and ForecastsSponsoredShoppersPricing & PromotionsMeta (Facebook) 0 Saving Bookmark this article Bookmarked
Channel: Ecommerce & Digital E-Grocery Business Showed Decline In February The February Brick Meets Click/Mercatus Grocery Shopper Survey is out, saying that “the U.S. online grocery market finished February with total monthly sales of $7.9 billion, down 10.5% compared to 2023.” According to the report, “Lower average order values (AOV) were the central catalyst driving the downward year-over-year sales trends as Ship-to-Home dropped 15.4% and […] MorningNewsBeat March 15, 2024March 15, 2024 2 min read DeliveryBOPISEconomyPredictions and ForecastsIndustry Conferences and EventsWeatherWalmartThick DataShoppersPartnershipsMarketing: In Store 0 Saving Bookmark this article Bookmarked
Shopper & Customer Gift Cards and the Age of Customer Loyalty Increasing customer loyalty is always top of mind for retailers. Loyal customers spend more money at their favorite businesses, patronize shops more often, and promote the brands they love to other consumers in their networks. To create loyal customers, forward-thinking retailers can utilize the tried-and-true gift card to engage customers and enhance buying experiences. In […] Sam Lituchy March 14, 2024March 14, 2024 3 min read ConsumersShoppersMarketing: Loyalty & SubscriptionMarketing: ShopperThick DataResults & InvestmentPredictions and ForecastsStrategyData & InsightsDeliveryMarketing: TradeMarketing: Social MediaMarketing: In StoreEconomyData VisualizationTechnology & InnovationBig Data 0 Saving Bookmark this article Bookmarked
Channel: Mass Walmart Provides Managers With Compassion Lessons The New York Times this morning has a story about Walmart’s Manager Academy, to which it flies store managers from all over the country with the goal of teaching them that “Walmart’s success is possible only if the store managers take care of their workers and the customers and community where they operate.” Context from […] MorningNewsBeat March 12, 2024March 12, 2024 2 min read WalmartAssociatesHoliday & EventsHealth & WellnessCompetitionThick DataTechnology & InnovationPredictions and ForecastsExecutivesDept. NonfoodBrick and Mortar 0 Saving Bookmark this article Bookmarked
Department & Category Supermarket Seafood Sales Down, But Opportunities Beckon FMI-The Food Industry Association is out with the 2024 version of the Power of Seafood report, which finds that “seafood volume and dollar amounts have decreased. However, the study says, “consumers are choosing to cook seafood dishes at home. With these shifts in purchasing and consumption, food retailers can attract seafood shoppers by emphasizing nutrition, […] MorningNewsBeat March 12, 2024March 12, 2024 < 1 min read Dept. GroceryDept. FreshConsumersHealth & WellnessPredictions and ForecastsThick DataEconomySustainabilityShoppersRestaurants 0 Saving Bookmark this article Bookmarked
Corporate Strategy Sustainability Beyond Slogans: Actionable Strategies for Retailers In 2024, the demand for sustainable practices in retail is more than just a trend; it has become a fundamental shift in consumer expectations and regulatory requirements. Consumers increasingly make purchasing decisions based on a company’s environmental impact, looking beyond the surface to see which brands are committed to making a difference. Concurrently, governments worldwide […] Mike Szczesny March 12, 2024March 12, 2024 3 min read SustainabilityConsumersESG and CSRPackagingOperations & Supply ChainPredictions and ForecastsBrick and MortarConsultingDeliveryStrategyData & InsightsMarketing: In StoreShoppersGovernmentPartnershipsMarketing: Social MediaHealth & WellnessThick Data 0 Saving Bookmark this article Bookmarked
Shopper & Customer The Power of Mobile Apps for Grocery Stores Online grocery shopping has skyrocketed in popularity over the last four years. Today, major grocery store chains like Kroger and Albertsons offer mobile apps to their customers for easy ordering or delivery. Separately, third-party services such as Instacart work with shoppers to get their groceries delivered to their homes. This convenience and efficiency have turned […] Lawrence Snapp March 12, 2024March 12, 2024 3 min read ConsumersTechnology & InnovationAIShoppersOperations & Supply ChainThick DataMarketing: In StorePricing & PromotionsDeliveryMarketing: TradeBrick and MortarPredictions and ForecastsDept. NonfoodInstacartExecutivesKrogerAlbertsons / SafewayMarketing: Loyalty & SubscriptionRegional GroceryMarketing: Direct & Personalization 0 Saving Bookmark this article Bookmarked
Data & Insights Need to Know: What is advanced audience targeting and why is it important? Have you ever received an ad that felt incredibly specific? One that seems to understand exactly what stage of life you’re in and the kind of items you’re looking to buy? That is advanced audience targeting at work. Follow along as we break down what advanced audiences are, why they matter and how they’re changing […] Nielsen March 12, 2024March 12, 2024 5 min read Data & InsightsBig DataInsight ProvidersConsumersMarketing: BroadcastPredictions and ForecastsStrategyPartnershipsMarketing: Social MediaMarketing: Direct & PersonalizationStreamingTikTokDeliveryDept. BeverageMarketing: UGCMarketing: VoiceSustainabilityThick DataAI 0 Saving Bookmark this article Bookmarked
Corporate Strategy CNBC/NRF Retail Monitor: Sales grew in February WASHINGTON – Retail sales continued to grow in February, building off solid gains from January, according to the CNBC/NRF Retail Monitor, powered by Affinity Solutions, released today by the National Retail Federation. Click here to access February’s retail data.Total retail sales, excluding automobiles and gasoline, were up 1.06% seasonally adjusted month over month and up 6.3% […] MMR March 12, 2024March 12, 2024 2 min read Brick and MortarData & InsightsDept. NonfoodDept. FuelHealth & WellnessDept. Sporting goodsConsumersDept. BeverageDept. ApparelEconomyExecutivesPredictions and ForecastsRestaurantsThick Data 0 Saving Bookmark this article Bookmarked
Shopper & Customer FaceTime with the Content Guy: Reporting In From NGA 2024 Yesterday’s Technology Summit (perhaps a grandiose word to describe what I think were a collection of illuminating, provocative, and sometimes irreverent conversations) at the National Grocers Association (NGA) show in Las Vegas featured the initial reporting of results from a new Acosta Group consumer survey focusing on the retail technologies they like and don’t like. […] MorningNewsBeat March 11, 2024March 11, 2024 < 1 min read Predictions and ForecastsIndustry Conferences and EventsVendorsThick DataMarketing: Social MediaMarketing: In StoreTechnology & InnovationTech: CashierlessConsumers 0 Saving Bookmark this article Bookmarked
Data & Insights Modernizing Retail Supply Chain Challenges With AI The retail supply chain is undergoing a major transformation, driven by the rise of e-commerce and the increasing complexity of global supply chains. In Gartner’s 2023 Top Supply Chain Technology Trends report, “actionable AI” was named the No. 1 trend. This reflects the growing recognition among retailers that artificial intelligence is essential for modernizing and […] Vrinda Khurjekar March 11, 2024March 11, 2024 3 min read Technology & InnovationAIOperations & Supply ChainData & InsightsShoppersCustomer ExperienceStrategyPredictions and ForecastsExecutivesInsight ProvidersDept. NonfoodConsultingEconomyWeatherSustainabilityTrends: RetailConsumersAssociatesMarketing: TradeThick DataTrends: TechMarketing: In Store 0 Saving Bookmark this article Bookmarked
CPG: Food Behind the Focus Group Glass I’ve always been fascinated with how marketing teams make decisions, particularly how they try to tap into consumer insights. Any form of consumer research is an inexact science. Focus group glass can distort insights like a fun house mirror. It can easily be shaped by the team’s own biases and politics. Quotes can be cherry-picked […] Tom Fishburne March 10, 2024March 10, 2024 3 min read Fun & HumorThick DataConsumersData & InsightsSponsoredTechnology & InnovationExecutivesPredictions and ForecastsPartnershipsGovernmentGoogleGeneral MillsDept. HBCBig Data 0 Saving Bookmark this article Bookmarked
Shopper & Customer Bridging the Gap Between Online and Brick-and-Mortar Shopping: How to Inspire Consumer Closeness From brand and product options to the methods to purchase, consumers have more choices than ever in how their shopping experience comes to life. The most recent shift in consumer mindset and shopping preferences happened as a result of the COVID-19 pandemic. Because so many retailers were forced to shift to online-only during this time, […] Crystle Uyeda March 7, 2024March 7, 2024 4 min read ConsumersCOVID19Marketing: In StoreTechnology & InnovationDept. ApparelShoppersThick DataPredictions and ForecastsResults & InvestmentBrick and MortarCustomer ExperienceAIMarketing: Social MediaStrategyMarketing: UGCAssociatesMarketing: Loyalty & SubscriptionHealth & WellnessData & InsightsTrends: RetailTrends: Consumer 0 Saving Bookmark this article Bookmarked
Trends & External Forces Post-Campaign Strategies: Sustaining Success and Maximizing Momentum After an Indiegogo Triumph You’ve raised all the funds for your next big idea. Now what? The end of a successful Indiegogo campaign is just the beginning of your crowdfunding journey. Now, you’ll need to maximize the momentum you’ve gained during your fundraising, and your next action steps are crucial. Here’s everything you need to know to sustain success […] Retail Bound March 7, 2024March 7, 2024 2 min read Predictions and ForecastsShoppersMarketing: Social MediaESG and CSRThick DataStrategyOperations & Supply ChainDeliveryAssociatesData & InsightsPricing & PromotionsMarketing: TradeConsumers 0 Saving Bookmark this article Bookmarked
Shopper & Customer 3 Ways Retailers Can Increase In-Store Foot Traffic For small businesses with brick-and-mortar stores, foot traffic is (almost) everything. That’s bad news for both rural towns and small business hubs like San Francisco or New York, which haven’t yet recovered to pre-pandemic foot traffic levels. With fewer people walking along city streets and a seasonal dip in sales after the holidays, small retailers […] Pranay Agrawal March 6, 2024March 6, 2024 3 min read ConsumersShoppersMarketing: In StoreStore LocationBOPISESG and CSRTechnology & InnovationThick DataMarketing: Social MediaBrick and MortarPricing & PromotionsMarketing: TradeDept. Adult BevDept. NonfoodPredictions and ForecastsHoliday & EventsMarketing: Loyalty & SubscriptionDept. BeverageDept. ApparelCOVID19SustainabilityDept. Toys & Games 0 Saving Bookmark this article Bookmarked
Trends & External Forces What are America’s Most Disappointing Cars in 2024? See this visualization first on the Voronoi app. What are America’s Most Disappointing Cars in 2024? This was originally posted on our Voronoi app. Download the app for free on iOS or Android and discover incredible data-driven charts from a variety of trusted sources. Cars are such a fundamental part of American life, that certain […] Visual Capitalist March 6, 2024March 6, 2024 2 min read Predictions and ForecastsConsumersDept. NonfoodThick DataEconomyShoppersGoogleDept. FuelData VisualizationData & Insights 0 Saving Bookmark this article Bookmarked
Data & Insights ‘Clunky’ chatbots disrupt e-commerce experiences, survey finds AI-powered chatbots are the top reason consumers abandon an online shopping experience, an Intellias survey found. RetailDive March 6, 2024March 6, 2024 < 1 min read Thick DataConsumersTechnology & InnovationAI 0 Saving Bookmark this article Bookmarked
Shopper & Customer ‘Cash or Card?’: Why More Financing Choices Drive Consumers’ Decisions on Which Retailers to Shop The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience? A recent study of more than 4,700 consumers from Bread Financial indicates payment choices […] Retail TouchPoints March 5, 2024March 5, 2024 3 min read ConsumersShoppersResults & InvestmentCustomer ExperienceDept. BakeryPartnershipsMarketing: Social MediaBNPLDept. NonfoodTrends: FinanceExecutivesOperations & Supply ChainThick DataPricing & PromotionsPredictions and ForecastsData & InsightsMarketing: Direct & PersonalizationMarketing: In StoreUnileverDeliveryAssociates 0 Saving Bookmark this article Bookmarked
Data & Insights Can martech data be unified, federated, and siloed all at the same time? Yes, and each serves a purpose First, one more reminder: please take our Martech Composability Survey this week. When you see the questions, I think you’ll agree that having a statistically significant dataset for a “no BS” view of this topic would be super valuable for the whole martech community. We’ll share the full results publicly. But we need your participation. […] chiefmartec March 4, 2024March 4, 2024 5 min read Data & InsightsTechnology & InnovationOperations & Supply ChainPredictions and ForecastsAIThick DataStrategyResults & InvestmentMarketing: Direct & PersonalizationInternational - UKSustainabilityData VisualizationShoppers 0 Saving Bookmark this article Bookmarked
Shopper & Customer How AR Technology Helps Brands Enhance Customer Experiences and Increase Sales Augmented reality (AR) unlocks a variety of opportunities for the retail sector. It helps to elevate the in-store buying experience, bring online shopping to a completely new level, and enhance guests’ experiences at fashion shows. Let’s see how AR is used by well-known brands and what benefits it brings to consumers’ shopping journeys. How AR […] Kosta Popov March 4, 2024March 4, 2024 3 min read Technology & InnovationConsumersShoppersDept. ApparelMarketing: In StoreMarketing: Social MediaBrick and MortarDept. NonfoodPredictions and ForecastsSustainabilityCustomer ExperienceReturnsTech: AR and VRMetaverseExecutivesQ CommerceThick DataMarketing: PrintInternational - UKDeliveryTargetUnilever 0 Saving Bookmark this article Bookmarked
Data & Insights The Best Visualizations of January on the Voronoi App At the end of 2023, we publicly launched Voronoi, our free new data discovery app! The initial response from both users and creators has been incredible. Just days ago, we hit a milestone of 1 million in-app views, and there are already hundreds of interesting visualizations to discover, many of which will not be published […] Visual Capitalist March 4, 2024March 4, 2024 3 min read Predictions and ForecastsTechnology & InnovationAIData & InsightsEconomyGoogleData VisualizationWeatherTikTokThick DataStreamingMarketing: Social Media 0 Saving Bookmark this article Bookmarked
Department & Category Is Self-Checkout Technology Better than an Employee In a time when there are more digital natives working and spending money than ever before retailers are evolving to give them what they want and according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® that means technology. There is no doubt that more and more retail foodservice executives are embracing […] Grocerant Guru February 29, 2024February 29, 2024 3 min read Dept. GroceryData & InsightsTech: CashierlessExecutivesTechnology & InnovationDept. FuelShoppersPredictions and ForecastsAssociatesRestaurantsCustomer ExperienceInternationalThick DataOperations & Supply ChainStore FormatStrategy 0 Saving Bookmark this article Bookmarked
Technology & Innovation Well, SaaS tech stacks shrank from 2023 to 2024… but only by 8%. You were expecting more? First, a quick ask: please take this 5-minute survey on martech composability. We’ll share the full results back with everyone. I bet it will be very interesting. Thank you! Okay, back to today’s post… I prefer empircal data over gut-feel prognostications. For 12 years, I’ve been told that SaaS in general — and martech in […] chiefmartec February 27, 2024February 27, 2024 5 min read Technology & InnovationPredictions and ForecastsAIData & InsightsThick DataAssociatesShoppersData VisualizationCompetitionChatGPTMarketing: TradeMarketing: Social MediaPricing & PromotionsSustainabilityInclusivity 0 Saving Bookmark this article Bookmarked
Technology & Innovation Whither Self-Checkout? The San Francisco Chronicle reports that “as more retailers fret over theft in California stores, it appears another major chain is reconsidering its use of self-checkout machines. “Following in Target’s footsteps, at least one California Walmart has roped off its self-checkout area, reports KTLA. The store is in West Hills, a community in Los Angeles […] MorningNewsBeat February 27, 2024February 27, 2024 < 1 min read Tech: CashierlessTechnology & InnovationWalmartThick DataBrick and MortarConsumersTrends: TechVendorsTargetPredictions and ForecastsMarketing: In StoreMarketing: BroadcastLegal & CriminalIndustry Conferences and EventsDept. NonfoodStore Location 0 Saving Bookmark this article Bookmarked
Data & Insights Mastering the Post-Holiday Season Rush: Strategies for Retail Businesses to Excel The months after the holiday season can be chaotic due to a flurry of returns, accompanied with the pressure to meet new sales goals and start the year off strong. This year, retailers anticipate an approximate $25 billion in fraudulent return claims, representing approximately 16.5 percent of the total returns during this period. For retailers […] Christoph Börner February 26, 2024February 26, 2024 3 min read AITechnology & InnovationShoppersCustomer ExperienceHoliday & EventsMarketing: VoiceReturnsPredictions and ForecastsThick DataStore LocationOperations & Supply ChainOmnichannelData & InsightsDept. NonfoodMetaverseMarketing: Social MediaESG and CSR 0 Saving Bookmark this article Bookmarked
Associates & Employees Employees Prefer Gift Cards for Incentives With the best talent in high demand, businesses are turning to creative solutions to hire and retain productive employees. As these businesses look for innovative incentives, their employees are pointing to a simple yet highly effective solution: gift cards. There’s a reason why gift cards are a mainstay in our wallets and the preferred gift […] Sam Lituchy February 22, 2024February 22, 2024 2 min read AssociatesDept. NonfoodMarketing: Direct & PersonalizationThick DataHoliday & EventsDeliveryTechnology & InnovationSustainabilityResults & InvestmentPredictions and ForecastsOperations & Supply ChainMarketing: Social MediaMarketing: Loyalty & SubscriptionDept. Fresh 0 Saving Bookmark this article Bookmarked
Department & Category Gauging The Ozempic Impact On Food Spending Seeking Alpha has a piece about a new survey suggesting the impact that the use of Ozempic-type weight loss drugs could have on consumer expenditures. Three key findings from the study: • In a survey of consumers, 12.3 percent of respondents said that someone in their households was taking a GLP-1s weight loss drug such […] MorningNewsBeat February 21, 2024February 21, 2024 < 1 min read Dept. GroceryConsumersDept. NonfoodThick DataEconomyPredictions and ForecastsHealth & Wellness 0 Saving Bookmark this article Bookmarked
Channel: Grocery Acquisitions, Divestitures & Mergers Trends & External Forces Court sets late August start date for hearing on Kroger-Albertsons merger A federal judge in Oregon will decide during the proceeding whether to grant the FTC’s request to block the transaction. Written by Grocery Dive March 12, 2024March 14, 2024 Saving Bookmark this article Bookmarked
Media & Marketing Channel: Restaurants Department & Category Department: Consumer Durables Department: Food Department: Nonfood ESG Media & Marketing Data & Insights Shopper & Customer Technology & Innovation Trends & External Forces Merchandising Kids Like to Go Out to Eat ask Chuck E. Cheese Don’t want to cook, don’t want to do dishes, well according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® your kids don’t want you hear you complain about cooking dinner either. Chuck E. Cheese has a new program for that has a great chance to make the entire family happy according […] Written by Grocerant Guru March 11, 2024March 14, 2024 Saving Bookmark this article Bookmarked
Channel: Grocery Corporate Finance Publix reports 49% growth in net earnings in FY23 US supermarket chain Publix has reported net earnings of $4.3bn in FY23, marking a 49% increase from FY22’s $2.9bn. The post Publix reports 49% growth in net earnings in FY23 appeared first on Retail Insight Network. Written by Retail Insights Network March 8, 2024March 8, 2024 Saving Bookmark this article Bookmarked
Channel: Mass Corporate Finance Media & Marketing Agencies & Vendors Data & Insights Trends & External Forces Target Q4 2023 Earnings Recap Target reported Q4 and 2023 financial results at its annual investor day on March 5, 2024. Quarterly comp performance improved sequentially from Q2 to Q4, but 2023 ended with comps down -3.7%. Profitability outperformed expectations as the company realized $2B of operating income growth in 2023 and reported notable gross margin improvements. The stock was […] Written by The Harvest Group March 8, 2024March 8, 2024 Saving Bookmark this article Bookmarked
Trends & External Forces CPG: Food Channel: Ecommerce & Digital Channel: Grocery Channel: Mass Department & Category Department: Beverage Department: Food Department: HBC Acquisitions, Divestitures & Mergers Corporate Strategy Corporate Finance ESG Partnerships & Alt Profit Media & Marketing Data & Insights Shopper & Customer Technology & Innovation Trends & External Forces Retail Operations Associates & Employees Operations & Supply Chain Owned Brands (Private Label) Stores & Formats Kroger Reports Fourth Quarter and Full-Year 2023 Results, Announces Guidance for 2024 Comments from Chairman and CEO Rodney McMullen. "Kroger achieved strong 2023 results, in line with our long-term growth model and built upon three consecutive years of historic growth. Written by Kroger March 7, 2024March 8, 2024 Saving Bookmark this article Bookmarked