Data & Insights Gen AI and Retail: How the Industry is Harnessing Disruptive Transformation Generative artificial intelligence (Gen AI) is spurring organizations across different sectors to fundamentally reimagine their approach to digital transformation. Nowhere is its disruptive potential more evident than in retail, where Gen AI’s ever-increasing capabilities are powering a new age of customer-centric innovation. Retailers are exploring use cases across a wide range of functions, from new […] Sanjay Jain March 18, 2024March 18, 2024 3 min read Technology & InnovationAIData & InsightsShoppersMarketing: Direct & PersonalizationThick DataPartnershipsPredictions and ForecastsDept. FuelMarketing: In StoreOperations & Supply ChainPricing & Promotions 0 Saving Bookmark this article Bookmarked
Technology & Innovation Beyond AI: Emerging Technologies That Are Reshaping Retail In today’s dynamic world of retail, the spotlight remains on artificial intelligence (AI) — and for good reason. AI is undoubtedly transformative, reshaping the future of retail. In addition to AI, other technologies are also making significant strides. Radio-frequency identification (RFID), replacing barcodes, revolutionizes supply chain and inventory management. Video analytics leverages computer vision to […] Isaac Krakovsky March 18, 2024March 18, 2024 3 min read Technology & InnovationAIConsumersOperations & Supply ChainData & InsightsConsultingShoppersTech: RoboticsStore LocationPredictions and ForecastsResults & InvestmentMarketing: Direct & PersonalizationTech: IoTDept. GroceryAssociatesMarketing: Loyalty & SubscriptionMarketing: In StoreTrends: RetailTrends: TechMarketing: BroadcastPartnershipsMarketing: TradeStore FormatStrategySustainability 0 Saving Bookmark this article Bookmarked
Data & Insights 5 Ways To Boost Your Retail Business Productivity Through AI Struggling to keep up with the pace of modern retail? You’re not alone. The retail landscape is evolving rapidly, and maintaining productivity can feel like chasing a moving target. Enter Artificial Intelligence (AI) – your new strategic partner. Retailers are discovering that AI can do more than just data analysis. It’s time to harness AI […] Retail Minded March 16, 2024March 16, 2024 3 min read Technology & InnovationAIShoppersData & InsightsOperations & Supply ChainAssociatesPredictions and ForecastsConsumersTech: CashierlessMarketing: Direct & PersonalizationStrategyDept. NonfoodConsultingDept. FuelDept. Natural / OrganicTrends: RetailOwned Brands (Private Label)PartnershipsSustainabilityTargetMarketing: Loyalty & Subscription 0 Saving Bookmark this article Bookmarked
Shopper & Customer Retail’s Great Balancing Act and Why Crowdsourcing is Key Consumers want convenience, personalization and value — it’s what pushed the U.S. retail market to a record $5.13 trillion in 2023. As inflation subsides, what shoppers want and how they spend will keep playing a big role in how the market evolves. Retailers need to keep pace with a more connected, savvy and discerning customer […] Dennis Moon March 14, 2024March 14, 2024 3 min read ShoppersConsumersDeliveryTechnology & InnovationOmnichannelOperations & Supply ChainConsultingData & InsightsMarketing: Direct & PersonalizationEconomyReturnsWhole FoodsCompetitionHoliday & EventsMarketing: Loyalty & SubscriptionCOVID19ExecutivesInclusivityBrick and MortarMarketing: In StorePricing & PromotionsResults & InvestmentESG and CSRAmazon 0 Saving Bookmark this article Bookmarked
Shopper & Customer Turning Browsers Into Buyers: Merchants See Expanded Benefits to Card-Attached Installments Consumers love paying with installment plans. A recent report confirms that 60 percent of shoppers over the past year chose to pay for their purchases with interest-free installments, and most of those shoppers (45 percent) chose to do so with their own general-purpose credit cards. Even though the consumer is clearly voting with their wallets […] Colin Mellon March 14, 2024March 14, 2024 3 min read ConsumersShoppersTrends: FinanceBNPLPredictions and ForecastsData & InsightsHealth & WellnessStrategyMarketing: Loyalty & SubscriptionMarketing: Direct & Personalization 0 Saving Bookmark this article Bookmarked
Data & Insights Pacsun unites commerce channels with first-party data solution The retailer is the first consumer brand to take advantage of a partnership between SoundCommerce and Cordial that unites data and personalization. MarketingDive March 14, 2024March 14, 2024 < 1 min read Data & InsightsPartnershipsMarketing: In StoreMarketing: Direct & PersonalizationConsumers 0 Saving Bookmark this article Bookmarked
Technology & Innovation Shop Premium Outlets Debuts Retail Media Network Shop Premium Outlets (SPO) — the online marketplace from mall operator Simon Property Group and Rue Gilt Groupe — has launched a retail media network powered by Mirakl Ads, a new retail media offering from marketplace solution Mirakl (on which SPO is built). SPO features on-sale and outlet merchandise from more than 300 curated sellers […] Retail TouchPoints March 13, 2024March 13, 2024 2 min read Technology & InnovationAIMarketing: Retail MediaShoppersPartnershipsMarketing: Direct & PersonalizationBrick and MortarMarketing: Social MediaCustomer ExperienceDept. ApparelOmnichannelReturnsExecutivesOperations & Supply ChainPredictions and ForecastsSponsored 0 Saving Bookmark this article Bookmarked
Shopper & Customer The Power of Mobile Apps for Grocery Stores Online grocery shopping has skyrocketed in popularity over the last four years. Today, major grocery store chains like Kroger and Albertsons offer mobile apps to their customers for easy ordering or delivery. Separately, third-party services such as Instacart work with shoppers to get their groceries delivered to their homes. This convenience and efficiency have turned […] Lawrence Snapp March 12, 2024March 12, 2024 3 min read ConsumersTechnology & InnovationAIShoppersOperations & Supply ChainThick DataMarketing: In StorePricing & PromotionsDeliveryMarketing: TradeBrick and MortarPredictions and ForecastsDept. NonfoodInstacartExecutivesKrogerAlbertsons / SafewayMarketing: Loyalty & SubscriptionRegional GroceryMarketing: Direct & Personalization 0 Saving Bookmark this article Bookmarked
Technology & Innovation How Retailers Can Utilize Tech to Empower Their Workforces A human touch holds significant value in the retail customer experience and is important to get right. When done well, a customer’s interaction with in-store staff can increase sales opportunities and drive loyalty. However, a poor interaction can result in the complete opposite. Recently, technology adoption in retail has increased, with 88 percent of senior […] Amber Hovious March 12, 2024March 12, 2024 3 min read Technology & InnovationAssociatesAIShoppersMarketing: In StoreCustomer ExperienceOperations & Supply ChainMarketing: Direct & PersonalizationMarketing: Loyalty & SubscriptionOmnichannelMarketing: TradeTech: CashierlessConsumersBOPISBrick and MortarData & InsightsPartnershipsPricing & PromotionsDept. Nonfood 0 Saving Bookmark this article Bookmarked
Data & Insights Need to Know: What is advanced audience targeting and why is it important? Have you ever received an ad that felt incredibly specific? One that seems to understand exactly what stage of life you’re in and the kind of items you’re looking to buy? That is advanced audience targeting at work. Follow along as we break down what advanced audiences are, why they matter and how they’re changing […] Nielsen March 12, 2024March 12, 2024 5 min read Data & InsightsBig DataInsight ProvidersConsumersMarketing: BroadcastPredictions and ForecastsStrategyPartnershipsMarketing: Social MediaMarketing: Direct & PersonalizationStreamingTikTokDeliveryDept. BeverageMarketing: UGCMarketing: VoiceSustainabilityThick DataAI 0 Saving Bookmark this article Bookmarked
Media & Marketing Wynshop buys personalization tech company Halla The ecommerce platform provider says Halla’s targeted ads help grocers keep customers Supermarket News March 12, 2024March 12, 2024 < 1 min read Technology & InnovationMarketing: Direct & Personalization 0 Saving Bookmark this article Bookmarked
Acquisitions, Divestitures & Mergers Wynshop acquires grocery personalization specialist Halla The e-commerce technology company opted to buy its longtime partner in an effort to better predict shopping behavior, Wynshop CEO Neil Moses said. Grocery Dive March 11, 2024March 11, 2024 < 1 min read Marketing: Direct & PersonalizationAcquisitionTechnology & InnovationShoppersPartnershipsExecutives 0 Saving Bookmark this article Bookmarked
Technology & Innovation Navigating the Evolving Post-Purchase Journey in the Growing E-Commerce Landscape The convenience of browsing products from anywhere, coupled with the ease of doorstep delivery, has caused a surge in online shopping. In fact, a recent report released by UPS Capital Insurance Agency, Inc. found that almost all surveyed small and midsized merchants (99 percent) claimed an increase in their shipping volume over the past two […] Archita Prasad March 11, 2024March 11, 2024 3 min read Technology & InnovationDeliveryAIConsumersOperations & Supply ChainShoppersCustomer ExperienceMarketing: Loyalty & SubscriptionResults & InvestmentPredictions and ForecastsMarketing: Direct & PersonalizationTech: IoTStrategyExecutivesSustainabilityMarketing: Trade 0 Saving Bookmark this article Bookmarked
Shopper & Customer Getting to Grips with Gen Z Gen Z consumers are neither easy to define nor predictable in their shopping habits. The consumer cohort born between 1996 or 1997 and 2010 and 2020 (there is no complete agreement here) is hard to read and reach because they are a product of the world they have been born into, one where change is […] Retail TouchPoints March 11, 2024March 11, 2024 3 min read ConsumersTechnology & InnovationShoppersData & InsightsStore LocationMarketing: Social MediaConsultingInternationalPredictions and ForecastsDept. ApparelDept. GroceryMarketing: Direct & PersonalizationMarketing: In StorePop UpsSustainabilityBrick and Mortar 0 Saving Bookmark this article Bookmarked
Media & Marketing Wynshop buys personalized ad company Halla The ecommerce platform provider says Halla’s targeted ads help grocers keep customers 0 Author Missing March 11, 2024March 11, 2024 < 1 min read Marketing: Direct & Personalization 0 Saving Bookmark this article Bookmarked
Channel: Restaurants Restaurants have an Advantage is Selling Meals To-Go Grocery stores and Convenience stores may be selling more grocerant niche Ready-2-Eat and Heat-N-Eat meals and meal component that ever, however Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® strongly believes that restaurants hold several advantages over convenience stores (c-stores) and grocery stores when it comes to selling meals to-go: Specialization in […] Grocerant Guru March 8, 2024March 8, 2024 3 min read RestaurantsBrick and MortarDept. GroceryData & InsightsPackagingShoppersMarketing: In StoreDept. FreshMarketing: TradeMarketing: Loyalty & SubscriptionPredictions and ForecastsMarketing: Direct & PersonalizationOwned Brands (Private Label) 0 Saving Bookmark this article Bookmarked
Shopper & Customer The Power of Back-in-Stock Email Marketing For e-commerce brands, it’s not the year of the dragon, it’s the year of the back-in-stock message. Automated back-in-stock message sends have been on a multiyear rise. In 2023, brands sent 4x as many as the year before, generating 3x the number of orders than the year before. Back-in-stock messages perform exceptionally well compared to […] Greg Zakowicz March 7, 2024March 7, 2024 3 min read ConsumersMarketing: Direct & PersonalizationShoppersPredictions and ForecastsESG and CSRPricing & PromotionsPop UpsOperations & Supply ChainMarketing: In Store 0 Saving Bookmark this article Bookmarked
Trends & External Forces Kroger Reports Fourth Quarter and Full-Year 2023 Results, Announces Guidance for 2024 Comments from Chairman and CEO Rodney McMullen. "Kroger achieved strong 2023 results, in line with our long-term growth model and built upon three consecutive years of historic growth. Kroger March 7, 2024March 8, 2024 9 min read KrogerResults & InvestmentPredictions and ForecastsAssociatesDept. FuelShoppersDept. Fresh PreparedDept. DeliHealth & WellnessSustainabilityEconomyGovernmentConsumersOperations & Supply ChainStrategyDept. PharmacyMarketing: BrandDept. FreshReturnsMergersOwned Brands (Private Label)PartnershipsDept. GroceryDept. DairyDept. BeverageData & InsightsExecutivesMarketing: Direct & PersonalizationWeatherCustomer ExperienceCompetitionPress ReleaseUnileverDivestituresDept. PerimeterAlbertsons / SafewayDept. BakeryTargetRegional GroceryDept. Natural / OrganicDept. HBCBrick and MortarDeliveryTrends: ConsumerTechnology & InnovationMarketing: TradeMarketing: Loyalty & SubscriptionMarketing: In StoreESG and CSR 0 Saving Bookmark this article Bookmarked
Corporate Finance Kroger’s Q4 earnings beat expectations CINCINNATI—Kroger reported flat sales for the fourth quarter and fiscal year ended February 3, but profits beat expectations. The retailer reported a $736 million profit on sales of $37.1 billion for the three-month period. Kroger noted that identical sales (excluding fuel decreased 0.8% in the quarter, while underlying identical sales without fuel increased 0.1%. The […] MMR March 7, 2024March 7, 2024 3 min read Results & InvestmentKrogerAssociatesShoppersPredictions and ForecastsDept. FuelReturnsSustainabilityExecutivesConsumersCustomer ExperienceOwned Brands (Private Label)PartnershipsStrategyMarketing: TradeMarketing: Direct & PersonalizationDept. FreshOperations & Supply Chain 0 Saving Bookmark this article Bookmarked
Data & Insights SharkNinja taps Horizon next to fuel data powered growth SharkNinja, a global product design and technology company, today named Horizon Next as their Media Agency of Record across the US and Canada. SharkNinja has engaged Next to design a data powered strategy that balances innovation and advanced analytics to accelerate retail and DTC growth. Next will leverage its game-changing proprietary connected marketing platform, blu., to identify actionable […] Martechcube March 7, 2024March 8, 2024 < 1 min read Data & InsightsConsumersDept. FuelStrategyStore LocationTechnology & InnovationAIInternational - North AmericaPartnershipsESG and CSRMarketing: Direct & PersonalizationMarketing: OOHBig DataAssociatesMarketing: Digital MediaAgencies 0 Saving Bookmark this article Bookmarked
Technology & Innovation Puma Sees 19% Bump in AOV Following Shift to Google Cloud Puma has moved all of its ecommerce operations to Google Cloud in an effort to improve its online experience with enhanced personalization and more efficient data management processes. Puma already has shifted parts of the brand’s ecommerce system, including Puma.com, over to Google Cloud, and plans to consolidate all of its global ecommerce data and […] Retail TouchPoints March 7, 2024March 7, 2024 2 min read Technology & InnovationAIGoogleData & InsightsMarketing: Direct & PersonalizationMarketing: Loyalty & SubscriptionPricing & PromotionsMarketing: Social MediaOperations & Supply ChainConsumersMarketing: TradePartnershipsPredictions and ForecastsAssociatesVendors 0 Saving Bookmark this article Bookmarked
Data & Insights Cross-Channel Marketing for Retailers: What’s Working and What’s Not Cross-channel marketing should attract new customers and deepen relationships with the ones you already have. As a marketer in the retail industry, your cross-channel marketing campaigns should create a cohesive, consistent customer experience that feels relevant and seamless. The question is, do you have the right technology and tools to achieve that? MoEngage surveyed more […] Aditya Vempaty March 6, 2024March 6, 2024 2 min read Technology & InnovationAIData & InsightsShoppersDept. NonfoodAcquisitionMarketing: Direct & PersonalizationCustomer ExperienceMarketing: Social MediaPredictions and ForecastsStrategyESG and CSR 0 Saving Bookmark this article Bookmarked
Data & Insights How Celebrus Enables ‘The Lifeblood of a Business’: Accurate Digital Reporting In episode 40 of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Maigari Jinkiri, vice president of business development at Celebrus, a customer data and fraud prevention solution. Listen in as Jinkiri provides an overview of the business and how it works with retailers (0:45), his professional background that led him to recently join Celebrus […] Joe Keenan March 6, 2024March 6, 2024 < 1 min read Data & InsightsIndustry Conferences and EventsShoppersPredictions and ForecastsCustomer ExperienceTechnology & InnovationStrategyMarketing: Social MediaMarketing: Direct & PersonalizationLegal & Criminal 0 Saving Bookmark this article Bookmarked
Trends & External Forces Rite Aid to divest most Health Dialog assets PHILADELPHIA — Rite Aid Corp. today announced that it has entered into an asset purchase agreement (APA) for the partial sale of its Health Dialog business to Carenet Health (Carenet), a provider of healthcare engagement, clinical support, telehealth and advocacy solutions. Health Dialog provides personalized population health solutions to improve the health of members while […] MMR March 6, 2024March 6, 2024 2 min read Health & WellnessRite AidDivestituresMarketing: Direct & PersonalizationPredictions and ForecastsOperations & Supply ChainKraftHeinzExecutivesDept. HBCBrick and MortarBankruptcy 0 Saving Bookmark this article Bookmarked
Channel: Mass Target to add paid membership program MINNEAPOLIS—As part of a revamp of its customer loyalty program, Target is launching a new paid membership program called Target Circle 360. The program, set to launch on April 7, includes unlimited free same-day delivery for orders over $35 in as little as an hour with no delivery fees or markups, free two-day shipping, access […] MMR March 6, 2024March 7, 2024 2 min read TargetShoppersMarketing: Loyalty & SubscriptionDeliveryMarketing: Direct & PersonalizationPricing & PromotionsOperations & Supply ChainConsumersExecutivesDept. FuelMarketing: In StoreOwned Brands (Private Label)SustainabilityBrick and Mortar 0 Saving Bookmark this article Bookmarked
Channel: Mass Target Primes New Paid Membership Program Following in the footsteps of Amazon Prime and Walmart+, Target announced the launching of Target Circle 360, a new paid membership program described by the company as “a new paid membership that includes unlimited free same-day delivery for orders over $35 in as little as an hour with no delivery fees or markups, free two-day […] MorningNewsBeat March 6, 2024March 6, 2024 2 min read TargetDeliveryMarketing: Loyalty & SubscriptionMarketing: Direct & PersonalizationAmazonWalmartPricing & PromotionsOperations & Supply ChainMarketing: In StoreConsumersShoppersStreamingDept. FuelKrogerPredictions and ForecastsMarketing: Digital Media 0 Saving Bookmark this article Bookmarked
Media & Marketing Sunglass Hut Launches Loyalty Program; Tractor Supply Amps up Member Benefits Sunglass Hut has debuted a new loyalty program for eyewear enthusiasts, while rural retailer Tractor Supply has enhanced its Neighbor’s Club loyalty program to help members earn more rewards more quickly. Sunglass Hut Introduces ‘The Sun Club’ Sunglass Hut’s new The Sun Club loyalty program offers both in-store and online shoppers 10 points for every […] Retail TouchPoints March 6, 2024March 6, 2024 3 min read Marketing: Loyalty & SubscriptionTractor Supply CompanyPricing & PromotionsPredictions and ForecastsMarketing: Social MediaMarketing: Direct & PersonalizationDept. NonfoodBrick and MortarShoppersMarketing: TradeMarketing: In StoreExecutivesDept. FuelConsumers 0 Saving Bookmark this article Bookmarked
Shopper & Customer Rethinking Customer Service to Start at ‘Hello’ Before a Customer Says ‘Help’ Customer service can be the single most important factor for consumers in deciding which brands to support. Far too often, companies are waiting for problems to arise before they get to know their customers, when what they should be doing is getting to know consumers from the moment of first interaction. At a time when […] Brad Birnbaum March 5, 2024March 5, 2024 3 min read ShoppersData & InsightsConsumersMarketing: Direct & PersonalizationTechnology & InnovationCustomer ExperienceTargetDept. NonfoodAIOmnichannelExecutivesMarketing: Loyalty & SubscriptionPricing & PromotionsStore LocationStrategy 0 Saving Bookmark this article Bookmarked
Channel: Mass Target to Launch Paid Membership Program as Part of Loyalty Revamp Target on Tuesday said it will launch a paid membership program next month, riffing off the playbook of its rivals Amazon.com and Walmart, reports CNBC. The subscription-based program, Target Circle 360, will launch in early April and cost $99 per year. Target will offer a discounted rate of $49 per year as part of a […] Kristina Stidham March 5, 2024March 5, 2024 2 min read TargetMarketing: Loyalty & SubscriptionDeliveryShoppersPredictions and ForecastsWalmartAmazonResults & InvestmentPress ReleaseConsumersMarketing: Direct & PersonalizationExecutivesEconomy 0 Saving Bookmark this article Bookmarked
Media & Marketing Target Adds Paid Option to Loyalty Program Target is adding a paid option to its loyalty program, offering free same-day delivery from the retailer’s Shipt subsidiary and its 100+ retail partners. The Target Circle 360 program’s annual $99 fee will be only $49 (for the first year) for customers who sign up from April 7, when the program kicks off, through May […] Retail TouchPoints March 5, 2024March 5, 2024 2 min read Marketing: Loyalty & SubscriptionTargetAmazonDeliveryWalmartShoppersPredictions and ForecastsReturnsMarketing: Social MediaCVSKrogerBrick and MortarDept. PharmacyExecutivesOperations & Supply ChainPartnershipsMarketing: Direct & Personalization 0 Saving Bookmark this article Bookmarked
Channel: Grocery Acquisitions, Divestitures & Mergers Trends & External Forces Court sets late August start date for hearing on Kroger-Albertsons merger A federal judge in Oregon will decide during the proceeding whether to grant the FTC’s request to block the transaction. Written by Grocery Dive March 12, 2024March 14, 2024 Saving Bookmark this article Bookmarked
Media & Marketing Channel: Restaurants Department & Category Department: Consumer Durables Department: Food Department: Nonfood ESG Media & Marketing Data & Insights Shopper & Customer Technology & Innovation Trends & External Forces Merchandising Kids Like to Go Out to Eat ask Chuck E. Cheese Don’t want to cook, don’t want to do dishes, well according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® your kids don’t want you hear you complain about cooking dinner either. Chuck E. Cheese has a new program for that has a great chance to make the entire family happy according […] Written by Grocerant Guru March 11, 2024March 14, 2024 Saving Bookmark this article Bookmarked
Channel: Grocery Corporate Finance Publix reports 49% growth in net earnings in FY23 US supermarket chain Publix has reported net earnings of $4.3bn in FY23, marking a 49% increase from FY22’s $2.9bn. The post Publix reports 49% growth in net earnings in FY23 appeared first on Retail Insight Network. Written by Retail Insights Network March 8, 2024March 8, 2024 Saving Bookmark this article Bookmarked
Channel: Mass Corporate Finance Media & Marketing Agencies & Vendors Data & Insights Trends & External Forces Target Q4 2023 Earnings Recap Target reported Q4 and 2023 financial results at its annual investor day on March 5, 2024. Quarterly comp performance improved sequentially from Q2 to Q4, but 2023 ended with comps down -3.7%. Profitability outperformed expectations as the company realized $2B of operating income growth in 2023 and reported notable gross margin improvements. The stock was […] Written by The Harvest Group March 8, 2024March 8, 2024 Saving Bookmark this article Bookmarked
Trends & External Forces CPG: Food Channel: Ecommerce & Digital Channel: Grocery Channel: Mass Department & Category Department: Beverage Department: Food Department: HBC Acquisitions, Divestitures & Mergers Corporate Strategy Corporate Finance ESG Partnerships & Alt Profit Media & Marketing Data & Insights Shopper & Customer Technology & Innovation Trends & External Forces Retail Operations Associates & Employees Operations & Supply Chain Owned Brands (Private Label) Stores & Formats Kroger Reports Fourth Quarter and Full-Year 2023 Results, Announces Guidance for 2024 Comments from Chairman and CEO Rodney McMullen. "Kroger achieved strong 2023 results, in line with our long-term growth model and built upon three consecutive years of historic growth. Written by Kroger March 7, 2024March 8, 2024 Saving Bookmark this article Bookmarked