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  1. Holiday & Events

Cats, Dogs, Crafts and Christmas: Michaels and PetSmart Cross-Promote for the Holidays

Michaels and PetSmart might not seem like the most logical marketing partners (although cats do love to play with yarn), but they are nevertheless teaming up for a limited-time holiday cross-promotion. Michaels’ email subscribers have received a 20% off PetSmart coupon (good through Dec. 10 and only in the U.S.), while members of the PetSmart […]
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  1. Channel: Restaurants

Restaurants Get Ready As Customers Are on Their Way

  It looks as if this is going to be one of the best holiday seasons for the restaurant sector, and that is simply good news according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Yes, consumers are choosing restaurants this holiday season, according to a new National Restaurant Association survey showing two-thirds (63 […]
3 min read
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  1. Channel: Ecommerce & Digital

Amazon Pilots New Grocery Delivery Subscription Program

The Information reports that Amazon is testing a new grocery delivery subscription in three US cities – Denver, Sacramento and Columbus – that will offer “unlimited deliveries on orders over $35 from Whole Foods and Amazon Fresh to Prime members who pay an extra $9.99 per month.” The story notes that “grocery delivery used to […]
2 min read
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  1. Channel: Ecommerce & Digital

Amazon Tests Out New Prime Benefit — Grocery Delivery

Amazon is piloting an add-on grocery subscription for Prime members in three cities that will give members access to unlimited grocery delivery on orders over $35 from Whole Foods Market and Amazon Fresh, as well as unlimited 30-minute pickup on orders of any size. The service — which is being tested in Denver, Sacramento, Calif. […]
2 min read
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  1. Technology & Innovation

From vision to reality: how outsourced development drives results

In an era where technology is the foundation of business growth, Vodworks emerges as a pivotal player in the realm of software and product engineering services. Specialising in consulting, outsourcing, and augmented team solutions, Vodworks is the strategic partner for businesses seeking to navigate and conquer their most complex technical challenges. This article explores how […]
5 min read
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  1. Media & Marketing

Are your Customers Happy?

  Chances are if customers come into your restaurant they are happier than if they simply order on-line according to new insights and Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® agrees and wants to share these new insight from Merchant Centric. Remember this term; The Happy Customer Index, based on Merchant Centric’s […]
4 min read
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  1. Channel: Ecommerce & Digital

McMillon & Jassy:  Not Quite Together Again For The First Time

Both Walmart CEO Doug McMillon and Amazon CEO Andy Jassy appeared on CNBC yesterday, making observations about their businesses and the current consumer environment. McMillon’s comments included: •  “We’re continuing to see traffic growth in store, plus even more transaction growth for pickup, curbside and delivery. As a company our in store business is continuing […]
4 min read
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  1. Department: HBC

Your Views:  We All Deserve A Break Today

Lots or response to yesterday’s FaceTime, in which I went to McDonald’s to road test the supposedly new-and-improved burgers that have been seven years in the making. MNB reader Barbara Watters wrote: Love the morning FaceTimes.  Your McDonald’s segment had me remembering my recent Big Mac a few weeks ago.  Blah and bleg.  The flavor […]
10 min read
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  1. Shopper & Customer

The Chargebacks That Stole Christmas for Retail Merchants

The peak holiday season usually brings a welcome boost in sales and festive cheer for merchants. Known shopping events such as Black Friday, Cyber Monday, Thanksgiving, and Christmas pique consumer interest and lead to increased customer traffic. But while you might support year-end customer activities with festive purchase options, there’s a potential threat to all […]
4 min read
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  1. Channel: Ecommerce & Digital

Amazon cuts referral fees for some apparel sellers

​[[“value”:” The retailer said the changes are meant to improve the speed of delivery and reduce total costs to serve. Published Dec. 6, 2023 An Amazon delivery van made by Rivian. The company this week announced numerous changes to its commission and fee structures for third party sellers. Courtesy of Amazon “]] 
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  1. Channel: Ecommerce & Digital

FastFeeder Gives Consumers New Holiday Tip Option

USA Today reports that Pizza Hut has come up with a new idea for holiday tipping – “Customers of the pizza chain can order a doormat with a barcode that delivery drivers from any company can scan to get $25 worth of Pizza Hut food … Starting Wednesday, Dec. 6, customers can order a Reverse […]
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  1. Channel: Ecommerce & Digital

Amazon Prime Campaign Helps Students Get Home for the Holidays Inexpensively

In a recent survey, Prime Student found that 79% of college students are saving up for travel, with 43% of those students prioritizing a trip home to see family or a friend. Amazon Prime is helping these students get home for the holidays through a partnership with StudentUniverse, a travel deal aggregator. Through a special […]
2 min read
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  1. Trends & External Forces

CVS Launches Programs to Add Transparency to Prescription Pricing

CVS Health will launch a new model for pharmacy reimbursements designed to bring greater transparency and simplicity to the system. CVS CostVantage, which the company plans to launch in 2025, will define the drug cost and related reimbursement with contracted pharmacy benefit managers (PBMs) and payors, using a transparent formula built on the cost of […]
2 min read
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  1. Shopper & Customer

What Kinds of Shopping Experiences Will Shape the Future of Stores? DSI

“When we talk about omnichannel native, what we try to think about is a seamless path for the consumer. “ — Stewart Samuel, Director of Retail Futures, IGD The pandemic fundamentally changed how we shop, with many people becoming accustomed to online and omnichannel shopping. Rather than eradicate shoppers’ interest in physical stores, though, this […]
9 min read
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  1. Technology & Innovation

’Tis the season for shopping and romcoms: RTIH runs back the week’s coolest retail technology plays

RTIH Editor, Scott Thompson, brings you his top ‘future of retail’ systems launches and deployments from the past week, including Amazon, Pinterest, Aldi, Walmart, HMV, New Look, TrusTrace, One Water, Polytag, BERSHKA, and 3DLOOK. Amazon Amazon has opened a Second Chance Store in London, giving festive shoppers the chance to buy quality returned products in-person, […]
5 min read
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  1. Shopper & Customer

Optimizing your shopper marketing strategy with consumer insights

The best marketing in the world won’t move the needle if potential customers shy away at the last moment. One way to avoid this is shopper marketing, a group of tried and true techniques designed to make the last mile of the purchase journey so effortless that potential customers become actual customers. In this blog […]
8 min read
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  1. Technology & Innovation

Including HMV, Asda, and Ikea UK: RTIH presents the retail technology week in numbers

Do you like numbers? Do you like retail systems news? Then this is the article for you. Including TrusTrace, New Look, Square, Fossil Group, NewStore, InPost, and the 2023 RTIH Innovation Awards. 5…This week, we announced the winning submissions for the 2023 RTIH Innovation Awards, sponsored by PMC, FreedomPay, Worldpay from FIS, CADS, 3D Cloud […]
6 min read
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  1. Channel: Delivery

Instacart and Wegmans to bring alcohol delivery to New Jersey, US

Instacart unlocks alcohol delivery in partnership with Wegmans. Credit: Instacart/PRNewswire. Grocery technology company Instacart has launched an alcohol delivery service for the first time in New Jersey, US. The service was launched in partnership with Wegmans Food Markets and all independently owned Wegmans wine, liquor and beer locations. Customers above the age of 21 can […]
2 min read
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  1. Operations & Supply Chain

True Classic Boosts Post-Purchase Email CTR by 1.87%

True Classic’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% and 6.55% respectively compared to the brand’s previous provider. Additionally, True Classic has seen a 22.47% increase in order rates and a 34.78% increase in […]
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  1. Technology & Innovation

Registration opens for Retail Technology Show 2024, event takes place in London during April

Registration for Retail Technology Show 2024 is now open. Having increased senior retail visitor numbers by 45% year-on-year in 2023 with almost 10,000 industry decision makers attending RTS last year, the organisers are promising a “bigger, better and bolder” show at London’s Olympia on 24th-25th April 2024. With over 85% of its 2024 floor space […]
2 min read
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  1. Shopper & Customer

Take-Out Restaurant Meals Were Projected Way UP for Thanksgiving Were Your Sales Up?

  Gen Z and Millennials had time off during the Thanksgiving break and they did not want to stay home and cook and or wash dishes all weekend.  That according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Once again, it’s all about convenience and cost savings.  In a new study by […]
3 min read
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  1. Media & Marketing

Brands Respond To The New Meaning Of Belonging

We live in an uncertain world. We have become more skeptical and distrusting. Our environment seems unsettled, unpredictable and unstable. And, then, to magnify these feelings, we experienced Covid-19. During the coronavirus pandemic, many behaviors and attitudes changed. Our desires for satisfaction of contradictory needs and wants grew stronger. We simply do not want to […]
5 min read
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  2. Channel: Mass
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  13. Stores & Formats

NRF Retracts Claim that Organized Retail Crime Accounted for ‘Nearly Half’ of Retail Shrink

The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center. The NRF report was […]
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