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  1. Shopper & Customer

The Next Big Thing in Retail Foodservice: Where Consumers Are Heading

  Retail foodservice is undergoing a seismic shift, driven by changing consumer preferences, technological advancements, and the desire for convenience without compromising quality according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. As the industry evolves, certain sectors are emerging as the frontrunners, attracting consumers in droves and setting the stage for […]
4 min read
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  1. Data & Insights

Rethinking Work.

This post provides an update and a request before we return to regular posts next week. The Update For the past 18 months I have been working on my second book which after having been edited, fact checked, proof read and indexed by a team at HarperCollins is ready to go into production in Hardcover, […]
4 min read
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  1. Stores & Formats

Legacy Grocery Store Market Share Capitulation a Continuing Trend

  It’s clear that legacy grocery stores, once the dominant force in food retail, are now navigating a challenging landscape marked by significant market share capitulation according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. This shift has been driven by three prominent trends: the encroachment of dollar stores, drug stores, and […]
5 min read
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  1. Shopper & Customer

Foodservice Retail Discontinuity Continues Driven by Gen Z and Millennial Adoption

  Notice was first given in 1991 when Foodservice Solutions®, Grocerant Guru® Steven Johnson, warned foodservice industry professionals about the shifting consumer mindset at COEX. Then, in 1996, Johnson coined the term “grocerants” in an Op-Ed article published in both FoodService Director and Nation’s Restaurant News. Fast forward to today, and the foodservice industry is […]
3 min read
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  1. Channel: Ecommerce & Digital

Amazon Fresh: The Copycat Grocer Abandoning Innovation for Imitation

  From the outset, Amazon has been synonymous with innovation. The company disrupted the entire retail landscape with its commitment to price competitiveness, customer-centric operations, and an unmatched logistical network. Now then according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® believes, in a perplexing pivot, Amazon Fresh has devolved into a […]
4 min read
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  1. Data & Insights

Labor Day Recap

We hope everyone had a fantastic Labor Day Weekend! In this edition, we’ll analyze the performance of the furniture and mattress industries during this holiday week compared to last year.  Analyzing the data from Labor Day weekends in 2023 and 2024 provides valuable insights into how these sectors performed over the holiday, highlighting significant changes […]
4 min read
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  1. Technology & Innovation

Catching up with Confer With: these are our biggest retail technology articles on LinkedIn this week

We’re big fans of LinkedIn and are busy building an amazing community of retail tech enthusiasts on the social media platform. As we head towards the 20,000 followers mark, these are the articles that are currently on their radars, including Partridge Jewellers, Red Ant, East of England Co-op, RELEX Solutions, Iceland, Oh Polly, Order Editing, […]
5 min read
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  1. Shopper & Customer

The FIVE Pillars Driving Grocerant Adoption: A Modern Foodservice Success Story

  At the intersection of today’s consumers and food sales success Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® believes that in today’s dynamic retail landscape, where consumer behavior is continuously evolving, the grocerant niche—characterized by hand-held, ready-to-eat (RTE), and heat-and-eat fresh prepared foods—has surged to the forefront. What was once a peripheral […]
5 min read
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  1. Shopper & Customer

Stitch Fix Styles a ‘Modern and Dynamic’ Future with Reimagined Brand, Experience

Following several years of weak sales and a shrinking consumer base, Stitch Fix has launched a transformation strategy that aims to reimagine how the online styling service engages with its clients. Changes include technology advancements, a refreshed brand identity and a new marketing campaign that showcases how Stitch Fix solves common shopping complaints. The changes […]
3 min read
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  1. Data & Insights

Fossil Boosts Site Visit Revenue 14% with AI-Powered Customer Insights

Watchmaker Fossil Group’s Canadian subsidiary has boosted its online sales volume, including a 14% increase in revenue per site visit, by leveraging an AI-powered solution that analyzes and predicts customer behaviors. The Metrical solution uses customer insights to offer targeted incentives designed to help convert visitors into customers. Fossil used the Metrical tool to offer […]
< 1 min read
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  1. Trends & External Forces

The Healthcare Innovation Company’s Value-Based Care Summit

The Healthcare Innovation Company’s Value-Based Care Summit In-Person Event | October 28 – 29, 2024 in Washington, DC Use promo code VBCDC to save $100. Register Today. Download the brochure. The Value-Based Care Summit, produced by The Healthcare Innovation Company (thINc), brings together healthcare providers, health plans, pharmaceutical companies/manufacturers, and regulatory and legislative leaders to […]
3 min read
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  1. Channel: Ecommerce & Digital

Promotional Feature | Revolutionising Out of Home Delivery with Lockers

Consumer demand for out-of-home delivery has skyrocketed and the rise of delivery lockers is revolutionising the way we send and receive parcels. There’s a massive opportunity for retailers to capitalise on this trend, drive shopper footfall and increase their income with InPost Lockers. Today’s shoppers… This story continues at Promotional Feature | Revolutionising Out of […]
< 1 min read
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  1. Partnerships & Alt Profit

How Food Marketing Partnerships and Sponsorships Drive Restaurant Sales: The Little Caesars Playbook

  With back to school it’s the perfect time to begin comminating fall food marketing programs according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. In 2024 more than in past years, marketing partnerships and sponsorships have become critical tools for driving sales, particularly in takeout, delivery, and meal pick-up options. As […]
4 min read
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  1. Data & Insights

ROI Calculator

Retail People Counter ROI Calculator Retail People Counter ROI Calculator People Counter Cost: $1800 onboarding + $255/month Average Transaction ($): Current Conversion Rate (%): Expected Conversion Rate Increase: 0% Average Daily Foot Traffic: Calculation Period (months): Calculate ROI The post ROI Calculator appeared first on Trakwell.ai.
< 1 min read
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  1. Shopper & Customer

Salesforce Forecast: Global Holiday Sales to Reach $1.19 Trillion, Up 2% YoY

Value-seeking consumers trading down, strategically waiting for discounts and choosing low-cost Chinese shopping apps will soften holiday sales growth to 2% year over year (YoY) both in the U.S. and globally, according to the Salesforce Shopping Index, which analyzes data from more than 1.5 billion global consumers on retail sites. While holiday sales grew 3% […]
4 min read
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  1. Operations & Supply Chain

People are Talking About RFID Again…Here’s Why

Unlike fashion, the technology industry doesn’t often look to trends and ideas from the past to define its future. But in the case of RFID, that’s exactly the phenomenon we’ve been observing over the course of the last few years. What’s old is new again, but this time around the focus is squarely on the […]
3 min read
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  1. Data & Insights

Conversion Rates, Revenue, and CX

As Labor Day approaches, it’s the perfect time to reflect on last year’s performance to anticipate what we might expect this year. In this newsletter, we’ll dive into key insights on conversion rates, revenue trends, and traffic patterns in the furniture and mattress industries during the holiday weekend. Additionally, we’ll explore the latest challenges in […]
3 min read
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  1. Data & Insights

Etsy Enhances Search Experience to Prioritize ‘High-Quality’ Sellers

Etsy has made major advancements to its search and discovery experience, aiming to favor high-quality items from sellers “who consistently provide delightful and reliable experiences,” according to Chief Product Officer Nick Daniel in a blog post. While many consumers go to Etsy to access a wide selection of handmade and curated items — the site […]
2 min read
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  1. Data & Insights

Enter Nibble as RTIH’s Secret Shopper hops on the emotional rollercoaster that is the Asos Sample Sale outlet

As a seasoned shopper and dedicated bargain hunter, I’m always on the lookout for exciting deals. So, when I heard about Asos’s Sample Sale, where everything was priced at a flat £5, I couldn’t wait to dive in. My loyal readers know how much I love a good bargain, but this sale had something even […]
6 min read
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  1. Data & Insights

Rewind: Labor Day 2023

With Labor Day just around the corner, its time we look at last years performance to see what we can expect for this year. In this edition, we’ll explore how the furniture and mattress industries fared during last year’s holiday weekend. Join us as we break down the numbers and highlight key trends and insights […]
4 min read
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  1. Operations & Supply Chain

How to master your inventory management

If you want to stay afloat as an e-commerce business, you need to do more than just make consistent sales. When the sales start coming in, great – but the more popular your site becomes, the more cracks will become exposed in a poor inventory setup. Effectively tracking and managing your stock is key to […]
2 min read
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  1. Channel: Drug

Is Your Brand a Fit for CVS Health?

In today’s rapidly evolving healthcare landscape, CVS Health is at the forefront of innovation, bridging the gap between traditional healthcare and modern consumer needs. With over 7,500 stores nationwide, the retailer has become a pivotal player in not just retail but in how millions of Americans manage their health and wellness. As the healthcare industry […]
8 min read
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  1. Trends & External Forces

Pfizer’s New DTC Website Aims to ‘Streamline the Path to Better Health’

Pharmaceutical company Pfizer has launched a new direct-to-consumer website, PfizerForAll, offering prescription delivery, vaccination scheduling, discounts on Pfizer medications and same-day appointments with healthcare professionals for common complaints such as migraines or respiratory symptoms. The move is not unprecedented — fellow pharmaceutical company Eli Lilly launched its own DTC site in January. These efforts come […]
3 min read
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  1. Channel: Mass
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Walmart Tops List of Leading US Retailers By 2023 Sales

Walmart leads Forrester’s 2023 US retailer ranking, with Amazon in second. The top 10, representing 38% of total retail sales, remain unchanged from 2022. Walmart has once again secured the top position in Forrester’s annual ranking of the 67 largest US retailers (ranked by 2023 US net retail sales), with Amazon following closely in second […]
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