Marketing: UGC

Articles on UGC (User Generated Content), Ratings & Reviews.

  1. Data & Insights

Angry Customer Rants on Twitter for Common Post-purchase Issues

Delivery issues are inevitable and particularly more frequent during the holiday season. But we can’t blame the shipping carriers for it. This is because the huge incoming volume of shipments really puts a strain on their capacity to deliver orders properly.  However, that doesn’t mean we let them get away with delivery issues because an […]
7 min read
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  1. Shopper & Customer

Hybrid Customers Hold Key To Success In 2023 For Embattled Retailers

The global retail industry has grown accustomed to disruption in recent years. Over the past decade, it has witnessed seismic structural shifts as the sector transformed for the digital era. Fast forward to 2022 and the pandemic in particular upended and reinvented shopping habits, thrusting billions of consumers into a more digital world, creating an […]
3 min read
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  1. Shopper & Customer

Conversational Commerce Guides all 5 Stages of the Retail Buying Journey

While shoppers might be strapped for cash given a 9.1% rise in consumer prices, it doesn’t mean they’re willing to give up a premium customer experience. Although product and pricing remain key to acquiring customers in the retail space, it’s the top-notch, memorable experience a brand delivers that makes them stay. Personalization along with convenience […]
5 min read
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  1. Trends & External Forces

Patients Want Efficient Healthcare — Improve the Experience With Unified Data

When a patient is hurt or sick, they simply want to get better. But organizations often place many burdensome steps in the care journey — make an appointment, fill out forms, see a doctor, get a prescription or referral. But there are ways to make the healthcare platform better for patients, while also helping your […]
5 min read
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  1. Technology & Innovation

The Ins and Outs of Market Research

It’s no secret that introducing a new product to the market can be extremely difficult. Coming up with the product idea feels like the first big hurdle, but the true challenge comes from a different step—doing your homework. It’s important that you gain a deep understanding of your customer base. Who are they? Are they […]
8 min read
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  1. Technology & Innovation

The Counterintuitive Marketing Magic Behind True Classic’s DTC Success

Being a DTC brand is a bit of a slog lately — just ask Peloton, Wayfair or Allbirds. But as these brands and many others look to new channels, such as stores and wholesale, to combat flagging sales and elusive profitability, True Classic is doubling down on digital.  Founded in Los Angeles in 2019, the […]
7 min read
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  1. Channel: Ecommerce & Digital

Traversing the Amazon Jungle and Navigating Ecommerce Disruption | DSI

“There are a lot of fancy tricks out there. I tend to ignore most of them. Half of the battle to 30% of the battle is about just making sure you have a good listing, that you’re telling the right message, [sharing] the benefits of the product, and that you’re actually searchable and available to […]
5 min read
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  1. Channel: Delivery

Instacart’s Trust Program: How We Build Trust with Our Retailer Partners

Authors: Blake Hoge, Sr Governance, Risk, and Compliance Engineer, and James Cha, Sr Security Engineer Building trust with our retailer partners is one of Instacart’s highest priorities. Instacart CEO Fidji Simo sets the tone at the top at every company-wide meeting, emphasizing to our teams just how critical retailer trust is to our mission. This […]
5 min read
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  1. Data & Insights

Blondery – a Cloud Kitchen That Went from Home Baking to a DTC Empire in a Week

Auzerais went from baking for friends to building a DTC bakery empire in a week. Yes, you read that right. This exponential growth has been documented by multiple publications. Currently, Blondery ships over 75,000 shipments per week nationwide.  So how did this huge success happen, and how does Auzerais handle it all? We sat with […]
10 min read
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  1. Channel: Ecommerce & Digital

Amazon Confirms Layoffs, Offers Voluntary Buyouts

From the Seattle Times: “Amazon confirmed Wednesday it has begun laying off employees in its devices organization, the start of a string of job cuts that will likely impact around 10,000 workers in devices, retail and human resources … Amazon began making cuts in its devices division Tuesday, after news of the coming layoffs broke […]
4 min read
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  1. Retail Operations

Research reveals Zara as worst fashion site for customer experience

New research from Unified Customer Intelligence startup Chattermill has found that Zara comes bottom when it comes to customer experience. Chattermill analysed feedback from 152,000 fashion shoppers’ TrustPilot reviews from… The post Research reveals Zara as worst fashion site for customer experience appeared first on Latest Retail Technology News From Across The Globe – Charged.
< 1 min read
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  1. Trends & External Forces

Colliers calls on the government to address business rates in Budget 2022

Ratings experts at property and investment specialist Colliers are urging the government to address several points relating to business rates ahead of the Budget. “If the Government is serious about kickstarting the economy, it can no longer afford to brush business rates under the carpet,” said John Webber, head of business rates at Colliers. “And […]
< 1 min read
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  1. Shopper & Customer

Building a Customer Retention Strategy

Most CPG founders are so focused on acquiring new customers that they don’t spend enough time and energy retaining their existing ones. According to Neil Patel, “The probability of selling to an existing customer is 60-80%, while the probability of selling to a new prospect is 5-20%.” On top of this, customer acquisition costs for […]
5 min read
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  1. Channel: Grocery

Judge Extends Delay of Albertsons’ $4 Billion Dividend Payment

The Seattle Times reports that “Albertsons’ investors hoping for their share of a promised $4 billion payment must wait at least another week for a payout bound up in a controversial merger with rival Kroger.  “On Thursday, King County Superior Court Judge Ken Schubert extended through Nov. 17 a week-old restraining order on the payment. […]
2 min read
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  1. Channel: Restaurants

Does your Restaurant App Suck Your Customers Think So

There is no doubt that year over year customer count declines within the restaurant sector are caused by many things including the ilk of slow service, cold food not cold, hot food not hot, delivery orders going out the front door as a customer’s waits, waits, and waits at a table for their food.  Ok, […]
4 min read
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  1. Media & Marketing

More key Twitter execs just quit, including the head of trust and safety

Hours after news broke that Twitter lost top cybersecurity executive Lea Kissner, another round of departures deepened the company’s ongoing crisis. Platformer’s Zoë Schiffer first reported that Twitter’s Head of Trust and Safety Yoel Roth quit the company Thursday after just two weeks under Musk’s leadership. Robin Wheeler, who was elevated to lead Twitter’s marketing […]
2 min read
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  1. Channel: Grocery

Federal Judge Won’t Block Albertsons Dividend, But State Issues Remain

Reuters reports that a US federal court judge has refused to temporarily block a $4 billion dividend payment to its shareholders in advance of the company’s proposed acquisition by Kroger. According to the story, “The federal court in Washington D.C. denied issuing a restraining order in the case, which was filed by the attorneys general […]
3 min read
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  1. Shopper & Customer

Owning the Omnichannel Experience: Why Brands Need to Re-Engage Consumers on Their Own Digital Turf

Ever since lockdowns came to a close, brick-and-mortar sales have been going gangbusters. However, the numbers don’t tell the whole story. Long ago, we could have been comfortable assuming that the average in-store shopper experienced the bulk of their buying journey in the brick-and-mortar space itself — but those days are long behind us. Over […]
3 min read
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  1. Data & Insights

How to Measure the Value of Your Ecommerce Strategy | DSI

“As a leader, or as just a stakeholder working within an ecommerce team or a digital team, part of your role and responsibility is to educate the broader organization on how the digital shelf works, what it takes to achieve success, [and] where the organization is relative to other internal expectations and even competitors. To […]
6 min read
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  1. Shopper & Customer

4 Digital Experience Pivots to Improve Holiday Sales Performance

The wild ride of holiday retail has spun through COVID uncertainty, supply chain challenges, and now inflation and fears of a looming recession. While the only reliable prediction retailers can make about the 2022 shopping season is that it’s bound to be unpredictable, early data indicates that a focus on digital excellence and efficiency can […]
4 min read
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  1. Media & Marketing

Food Retailers should be advertising on TikTok

  Regular reader of this blog have heard this old adage many times before.  The trend is you friend.  It is as true today as it ever was according to Steven Johnson Grocerant Guru®at Tacoma, WA based Foodservice Solutions® TikTok is where brands are making a difference when it comes to garnering new customers. Targeting […]
3 min read
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  1. Channel: Mass

Why Carbon Credits Are a Great Addition to Your Climate Action Plan

Organizations’ use of carbon credits as part of their climate action strategies has sparked both excitement and concern globally.  Carbon credits — which represent the avoidance, reduction, or removal of greenhouse gasses in order to compensate for emissions made elsewhere — can play an important role in our collective journey to a more sustainable and […]
7 min read
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  1. Shopper & Customer

How To Leverage M-Commerce For Your Retail Business

With the advent of technology, business owners are now aligning their companies towards changing trends. This strategy can help them improve efficiency, provide the utmost customer experience, and stay competitive. For example, retail businesses now integrate omnichannel strategies like M-commerce or mobile commerce to enable mobile shopping. Many consumers now rely on mobile devices to […]
3 min read
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  1. Channel: Drug

Walgreens sharpens focus on patient care

DEERFIELD, Ill.  —  Walgreens said it is eliminating all task-based metrics for retail pharmacy staff as part of team members’ performance reviews, further enabling the company’s pharmacists to practice at the top of their license while creating a differentiated work environment within its pharmacies nationwide. “We’re proud to take a strong position in the industry […]
2 min read
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  1. Trends & External Forces

FTC Ups the Fight Against Fake Reviews with Proposed New Rule

The Federal Trade Commission (FTC) is exploring a potential rule to combat deceptive or unfair review and endorsement practices, such as using fake reviews, suppressing negative reviews and paying for positive reviews. The agency is seeking public comment on the potential harms stemming from deceptive or unfair review and endorsement practices, and whether a rule […]
2 min read
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  1. Trends & External Forces

Amazon Expands Efforts to Stop the Source of Fake Reviews With New Legal Actions Worldwide

Amazon files first criminal complaint in Italy , first civil suit in Spain , and 10 other legal actions against bad actors in the US in its ongoing effort to protect customers and small businesses from fake reviews SEATTLE –(BUSINESS WIRE)–Oct. 20, 2022– Amazon has continued to expand its legal
< 1 min read
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  1. Channel: Grocery

Hy-Vee providing free Medicare plan comparisons

WEST DES MOINES, Iowa — Hy-Vee Medicare Aisle is providing free Medicare plan comparisons during Medicare’s Annual Open Enrollment Period (AEP), which began Saturday, October 15, and ends Wednesday, December 7, the retailer said. The Centers for Medicare and Medicaid Services (CMS) recommends all Medicare participants review their coverage each year to make sure their […]
2 min read
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  1. Trends & External Forces

Q3 Yelp Economic Average Finds that Consumers’ Inflationary Experiences Intensify Across the U.S., as People Increasingly Turn to Budget Options

SAN FRANCISCO–(BUSINESS WIRE)–Yelp Inc. (NYSE:YELP), the company that connects people with great local businesses, today released third quarter 2022 data for the Yelp Economic Average (YEA) report, a benchmark of local economic strength in the U.S. The Q3 2022 YEA report reveals that inflation experiences have intensified for consumers in every state in the U.S. […]
< 1 min read
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  1. Channel: Ecommerce & Digital

Top 5 Amazon categories with the most fake reviews

Amazon sells pretty much everything, from air fryers to the latest Apple Watches, providing customers with both essentials and impulse buys. Reviews are an integral deciding factor for consumers buying… The post Top 5 Amazon categories with the most fake reviews appeared first on Latest Retail Technology News From Across The Globe – Charged.
< 1 min read
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Trending Topics

Editor’s Choice

  1. Shopper & Customer
  2. Department: Consumer Durables
  3. Department: Nonfood
  4. Corporate Strategy
  5. Corporate Finance
  6. ESG
  7. Partnerships & Alt Profit
  8. Media & Marketing
  9. Retailer Media
  10. Agencies & Vendors
  11. Data & Insights
  12. Shopper & Customer
  13. Trends & External Forces
  14. Associates & Employees
  15. Operations & Supply Chain
  16. Stores & Formats

Retail Media is Here in a Big Way: Should Search be Worried?

By John Spiropoulos Media is filled with evolutionary step-change transitions which permanently alter the marketplace. Each evolutionary event, seen in terms of advertiser outlays – the media mix – is driven by incremental change during economic uncertainty. This is particularly true – and trackable – in modern times. Some of these events were covered in […]
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  1. Media & Marketing
  2. Department: Consumer Durables
  3. Department: HBC
  4. Department: Nonfood
  5. Corporate Finance
  6. Partnerships & Alt Profit
  7. Media & Marketing
  8. Agencies & Vendors
  9. Data & Insights
  10. Technology & Innovation
  11. Holiday & Events

U.S. SMI Core Release Note – October 2022

SMI Core data captures the actual spend data from the SMI Pool partners of major holding companies and large independent agencies, representing up to 95% of all US national brand ad spending, to provide a complete monthly view of the SMI Pool market size, investment share and category performance. Core Data delivers detailed ad intelligence across all media […]
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  1. Trends & External Forces
  2. Channel: Grocery
  3. Department: HBC
  4. ESG
  5. Media & Marketing
  6. Trends & External Forces
  7. Associates & Employees
  8. Merchandising

Kroger Health Center marks first anniversary

CINCINNATI — The Kroger Health Center for Advanced Community Care, a joint project of Kroger Health and the University of Cincinnati James L. Winkle College of Pharmacy, recently celebrated its one-year anniversary. The Center employs pharmacists, technicians, nurse practitioners, and dietitians to provide an interprofessional model of care. It also provides practical experiences for students […]
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  1. Channel: Dollar/Value
  2. Corporate Strategy
  3. Corporate Finance
  4. Corporate Purpose
  5. ESG
  6. Media & Marketing
  7. Shopper & Customer
  8. Associates & Employees
  9. Merchandising
  10. Operations & Supply Chain
  11. Stores & Formats

Dollar Tree sales up 8.1% in third quarter

CHESAPEAKE, Va.— Dollar Tree executives said the retailer’s new pricing strategy lifted operating income nearly 23% to $381 million in the third quarter ended October 29. Top-line sales rose 8.1% to $6.94 billion. Comparable-store sales at its Dollar Tree stores increased 8.6% from a year earlier, while comps at its Family Dollar stores were up […]
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