Predictions and Forecasts

Gazing into the crystal ball and predicting what the future will hold.

  1. Shopper & Customer
  Once again, Foodservice Solutions® Grocerant Guru® Steven Johnson predicts that 2022 will be a record year of chain restaurant discontinuity.  Specifically, with more chain restaurant closing stores and fewer total chain restaurants open entering 2023. Regular readers of this blog know that back in the day (2005) the team at Foodservice Solutions® released a White Paper Restaurant Consumer Discontinuity; we […]
  1. Technology & Innovation
RTIH Editor, Scott Thompson, brings you his top ‘future of retail systems’ deployments from the past week, including drone deliveries, Bitcoin rewards, smart shopping carts, and autonomous convenience stores. Pinterest and Samsung Pinterest has teamed with Samsung to launch of the first ever ‘flippable’ Pin on its platform. The aim is to show people just […]
  1. Channel: Dollar/Value
GOODLETTSVILLE, Tenn. — Dollar General on Thursday reported net sales of $8.8 billion for its fiscal year 2022 first quarter, an increase of 4.2% over the prior-year period. The net sales increase was primarily driven by positive sales contributions from new stores, partially offset by a slight decline in same-store sales and the impact of […]
  1. Data & Insights
WOONSOCKET, R.I. — CVS Health announced on Thursday the launch of CVS Health Virtual Primary Care, a new virtual care solution available through a single digital platform. The offering connects CVS Health’s services, clinical expertise, and data for a more coordinated and consumer-centric health care experience. The company said the new solution enables consumers to […]
  1. Trends & External Forces
Economic volatility and uncertainty have become the order of the day. Some forecasters are using the “R” word (recession). Business is always difficult. In good times firms scramble to add capacity and meet demand while fending off the competition that is inevitably attracted to a robust and growing market. In bad times firms struggle to […]
  1. Technology & Innovation
Take a quick dive into the happenings and surprises from this year’s biggest restaurant event! By Brittany Maroney, Director of Marketing Communications, PAR Punchh The National Restaurant Association Show was back, and in a big way! The halls of McCormick Place Convention Center in Chicago were packed with tens of thousands of eager food-loving fans, […]
  1. Partnerships & Alt Profit
Learning for learning’s sake is great, but we all know that a huge benefit to all that learning you’re doing is being able to translate it into a fulfilling, high-paying career. Our mission at Salesforce is to give everyone an equal chance at landing a top job. With Trailhead, Salesforce’s free online learning platform, countless […]
  1. Technology & Innovation
In 2022, the perfect store is rooted in constant evolution — a system that maybe isn’t perfect in every moment, but is agile always, malleable when needed, and capable of critical self-reflection. These innate characteristics of the modern perfect store are supported by, and in return support, the adoption of a few important technologies and […]
  1. Channel: Delivery
On-demand delivery big hitter Zapp has announced a new Period Store, selling the likes of organic tampons and pads, menstrual cups and liners, along with treats like a hot water bottle, magnesium products and chocolate to boost oxytocin and relieve menstrual strain.  This will launch in London on Saturday for National Period Hygiene Day. For […]
  1. Trends & External Forces
Kohl’s is anticipating that initial bids received from prospective buyers may be revised downward based on slowing sales in the face of inflation. The retailer last week cut its full-year earnings forecast coming off a disappointing first quarter.
  1. Trends & External Forces
Macy’s raised its annual sales and earnings forecast after a strong start to 2022. “While macroeconomic pressures on consumer spending increased during the quarter, our customers continued to shop,” Macy’s CEO Jeff Genette said. “We saw a notable shift back to occasion-based apparel and in-store shopping, as well as continued strength in sales of luxury […]
  1. Channel: Dollar/Value
CHESAPEAKE, Va.— Dollar Tree reported a 43.2% increase in net income, to $536.4 million for the first quarter ended April 30. Diluted earnings per share for the quarter increased 48.1% to a first-quarter company record $2.37, compared to $1.60 in the prior year’s quarter, the company said Thursday. Consolidated net sales increased 6.5% to $6.90 […]
  1. Technology & Innovation
Retail Technology Show, the flagship show for retail that brings together future-forward innovators and Europe’s most forward-thinking retailers, has promised an even ‘bigger and better’ show in 2023, as it announces it has expanded its show floor for next year’s expo. Attracting over 6,850 senior retail professionals during the two-day event, held at London Olympia […]
  1. Trends & External Forces
Find out how an insurtech improved the agent experience by modernizing sales compensation management and speeding commissions. The post Improving the insurance agent experience through digital transformation  appeared first on The Future of Customer Engagement and Experience.
  1. Stores & Formats
Parliament yesterday discussed the vital role of local shop workers in an all-party meeting on the future of retail employment. The All-Party Parliamentary Group (APPG) on the Future of Retail heard evidence from several industry bodies, including the Association of Convenience Stores (ACS), the Retail Trust and shopworkers’ union Usdaw. The aim of the session […]
  1. Channel: Ecommerce & Digital
dot.LA reports that Amazon has opened its first clothing store – Amazon Style, located in the The Americana at Brand mall in Glendale, California, about 10 miles north of downtown Los Angeles. Here’s how the story describes the store: “The floor is massive – laying out original products from Amazon’s own apparel lines alongside name […]
  1. Shopper & Customer
As marketing professionals, we’d like to share a quick lesson in one of the fundamentals of marketing having to do with relevance, what we call being “meaningfully different.” Marketers know it’s not enough to be merely relevant to be worthy of a customer’s admiration and loyalty. Something must be relevantly different to attain this status. […]
  1. Technology & Innovation
While unusual to many consumers, the Metaverse Fashion Week, known as Decentraland, offered a glimpse into the future. For retail, the metaverse presents the optimal middle ground between the ease and convenience of online shopping and the immersive and tangible enjoyment of physical shopping. The metaverse can be seen as a third layer, a new market or […]
  1. Data & Insights
Direct-to-consumer (D-to-C) strategies are very effective across different brands and companies. And yet, to find long-term success, these stakeholders must be aware of the many obstacles and how to overcome them. What is D-to-C? In this rapidly evolving market where e-commerce has significantly changed consumer buying habits, many have turned to D-to-C strategies. Instead of […]
  1. Shopper & Customer
How do consumers view e-grocery platform pricing compared to in-store? In our latest study tracking 1800 online grocery shoppers it was clear that the online grocery players fall into 3 tiers in terms of consumer price perception. First, is Walmart.com which is by far perceived as being most fair / cheapest as the vast majority of […]
  1. Partnerships & Alt Profit
Nordstrom is expanding its business through new partnerships with other retailers and streamlining its styling services. The retailer will now offer Allbirds shoes as part of its sustainability push and sell ASOS products in a new immersive experience aimed at young shoppers. It will also eliminate the Trunk Club brand along, which featured the at-home […]
  1. Stores & Formats
In a bid to get closer to customers and enter new neighborhoods, Kohl’s said Wednesday (May 25) that it was launching a sweeping store investment program that will see the addition of 100 new small-format locations over the next four years. The announcement coincides with the retailer’s Investor Day meetings and marks the latest effort […]
  1. Trends & External Forces
In a number of unrelated stories this morning, there seems to be a consensus that while inflation will be a continuing problem, the economy is in generally good shape, with some level of confidence that there will not be a recession anytime soon. From CNBC: “U.S. consumers are ‘in good shape’ and will keep spending […]
  1. Channel: Drug
The CPG Guys, Sri & PVSB, are joined in this episode by: Katie Vogt, Director of Media Planning & Execution at Walgreens Advertising Group Erin Dye Lastra, Sr Director of Business Development at Criteo This episode is sponsored by Criteo, a global technology company that powers the world’s marketers and media owners with trusted and […]

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Editor’s Choice

  1. Channel: Dollar/Value
  2. Channel: Dollar/Value
  3. Corporate Strategy
  4. Corporate Finance
  5. Department: Consumer Durables
  6. Media & Marketing
  7. Shopper & Customer
  8. Technology & Innovation
  9. Trends & External Forces
  10. Operations & Supply Chain
  11. Stores & Formats
GOODLETTSVILLE, Tenn. — Dollar General on Thursday reported net sales of $8.8 billion for its fiscal year 2022 first quarter, an increase of 4.2% over the prior-year period. The net sales increase was primarily driven by positive sales contributions from new stores, partially offset by a slight decline in same-store sales and the impact of […]
  1. Data & Insights
  2. Corporate Strategy
  3. Department: HBC
  4. Media & Marketing
  5. Data & Insights
  6. Shopper & Customer
  7. Trends & External Forces
  8. Merchandising
WOONSOCKET, R.I. — CVS Health announced on Thursday the launch of CVS Health Virtual Primary Care, a new virtual care solution available through a single digital platform. The offering connects CVS Health’s services, clinical expertise, and data for a more coordinated and consumer-centric health care experience. The company said the new solution enables consumers to […]
  1. Retailer Media
  2. Corporate Strategy
  3. Media & Marketing
  4. Retailer Media
  5. Data & Insights
Retail media networks (RMNs) are an exciting place to run ads, because of the valuable first-party data that retailers have about their customers. RMNs create an ability to target a specific retailer’s customers and provide valuable insights into how people shop. And brands certainly are not hurting for choices. Just last week, Ulta announced a media network and the hotel chain, Marriott, the week prior. 
  1. Technology & Innovation
  2. Partnerships & Alt Profit
  3. Media & Marketing
  4. Data & Insights
  5. Shopper & Customer
  6. Technology & Innovation
  7. Trends & External Forces
  8. Associates & Employees
  9. Merchandising
  10. Operations & Supply Chain
  11. Stores & Formats
In 2022, the perfect store is rooted in constant evolution — a system that maybe isn’t perfect in every moment, but is agile always, malleable when needed, and capable of critical self-reflection. These innate characteristics of the modern perfect store are supported by, and in return support, the adoption of a few important technologies and […]

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