ESG and CSR

Articles on ESG (Environmental, Social Governance) and CSR (Corporate Social Responsibility)

  1. Shopper & Customer
While retailers typically put a significant emphasis on post-holiday sales, they didn’t resonate with shoppers after the 2023 holiday season. During the week after Christmas, year-over-year sales were down across the board, with only computer software sales seeing an increase from 2022. Department stores, cosmetics stores and clothing stores saw some of the largest declines, […]
  1. Media & Marketing
In today’s digital age, where social media platforms like TikTok and Facebook reign supreme, businesses are constantly seeking innovative ways to stand out and connect with their target audience. One such method gaining traction is the strategic utilisation of QR codes within these social networks. By integrating TikTok QR code into marketing strategies, businesses can […]
  1. Shopper & Customer
CHICAGO – Circana on Monday announced the leading companies in its latest Growth Leaders rankings. The firm analyzed the growth performance of hundreds of public and private consumer packaged goods (CPG) companies ranging from $100 million to $60 billion in annual sales to develop the rankings. Circana will highlight the drivers of success for these […]
  1. Channel: Mass
Bloomberg reports that in the UK, both Tesco and J Sainsbury suffered disruptions over the weekend caused by “technical disruptions.” According to the story, “J Sainsbury Plc, the country’s second-largest grocer, experienced ‘issues’ with contactless payments and won’t be able to deliver the ‘vast majority’ of the day’s online orders … Sainsbury’s Chief Executive Officer […]
  1. Shopper & Customer
The New York Times had a piece over the weekend about how young people, largely because of the impact of TikTok and other social media sites, have turned Sephora into a “retailer of choice.” According to the story, “Teenagers in the United States have said Sephora is their favorite beauty retailer, surpassing Ulta, according to […]
  1. Channel: Grocery
On Friday, we reported: In Connecticut, the Trumbull Patch reports that “a petition calling for enhanced equipment and improved conditions at a Stop and Shop grocery store in Trumbull has garnered more than 400 signatures as of Thursday night. “The petition, titled ‘Enhance Equipment and Conditions at Stop & Shop Trumbull CT,’ was launched earlier […]
  1. Media & Marketing
Richmond, the sausage brand, has kicked off a £2.6m marketing campaign including a TV ad, video-on-demand, outdoor posters, social media and in-store promotions. The “Good Times” brand campaign is designed to highlight the brand’s “unique heritage whilst also providing a look ahead to the future… This story continues at Richmond sausages roll out new £2.6m […]
  1. Data & Insights
Publications about marketing often invoke the comparison of a digital shelf with a physical one. After all, a digital shelf displays your products for the customer to browse, just like a shelf in a brick-and-mortar store would. This comparison, however, has its limits. While customers come to browse the physical shelf, your digital shelf goes […]
  1. Shopper & Customer
  Consumers are dynamic not static according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. So, the question becomes just why are consumers in 2024 time-starved? Ok, let’s see a few reasons: ·         Busy Lives: The juggle of work, family, and personal commitments continue to be a major time drain. ·         Economic Factors: With […]
  1. Technology & Innovation
Sainsbury’s has today been hit by an IT meltdown following an ‘error with an overnight software update’ that has prevented the grocery retailer from being able to fulfil online orders and accept contactless payments in stores. “We’re experiencing technical issues affecting some stores, our Groceries Online service and our ability to contact customers. Unfortunately, we will […]
  1. Technology & Innovation
Late last month, Gartner made a stunning prediction, forecasting an imminent and dramatic decline in search engine traffic. “By 2026, traditional search engine volume will drop 25%,” the research firm said. “with search marketing losing market share to AI chatbots and other virtual agents.” The prediction seemed aggressive, especially given that Microsoft Bing — with its […]
  1. Media & Marketing
  Five Iron Golf, the nation’s leading indoor golf and entertainment space that is consumer focused, interactive, participatory and selling both food and beverage recently announced a partnership with Rehab Monster proving you don’t have to have 100 plus locations to garner marketing partnerships that drive new electricity. Now according to Steven Johnson Grocerant Guru® […]
  1. Media & Marketing
The textile industry is a major contributor to carbon footprint and waste generation, making it a prime candidate for sustainable and environmentally friendly practices. One such practice is textile recycling, which involves recovering and regenerating fiber from pre-consumer and post-consumer waste textiles. This process has been around since the 18th century and is becoming increasingly […]
  1. Channel: Grocery
In Connecticut, the Trumbull Patch reports that “a petition calling for enhanced equipment and improved conditions at a Stop and Shop grocery store in Trumbull has garnered more than 400 signatures as of Thursday night. “The petition, titled ‘Enhance Equipment and Conditions at Stop & Shop Trumbull CT,’ was launched earlier this month on change.org […]
  1. Technology & Innovation
RTIH Editor, Scott Thompson, brings you his top ‘future of retail’ systems launches and deployments from the past week, including Jisp, Walmart, Global Fashion Agenda, PDS Ventures, Pinterest, the Retail Trust, and The Very Group. Jisp In a review of its Scan & Save app’s performance through February, Jisp says it found that the total […]
  1. Shopper & Customer
Consumers want convenience, personalization and value — it’s what pushed the U.S. retail market to a record $5.13 trillion in 2023. As inflation subsides, what shoppers want and how they spend will keep playing a big role in how the market evolves. Retailers need to keep pace with a more connected, savvy and discerning customer […]
  1. Media & Marketing
The US House of Representatives this week passed a bill that could see TikTok banned in America. It would give the social media giant’s Chinese parent company, ByteDance, six months to sell its controlling stake or the app would be blocked in the US. The bill passed overwhelmingly in a bipartisan vote, and now needs […]
  1. Channel: Grocery
MNB reader Karl Graff emailed me about yesterday’s story concerning the staff of a Wisconsin Dollar General store that quit en masse, and my comment that “dollar stores in general have a reputation for cutting corners wherever and whenever possible, with low staffing levels that put enormous stress on the folks who do work there.  […]
  1. Department & Category
Americans discard nearly 120 billion pounds of food every year — approximately 40% of the country’s food supply. Rite Aid is tackling this food waste issue head-on by partnering with Copia, a technology-enabled service that helps manage food surplus redistribution. The pharmacy retailer will use Copia’s platform to track inventory, prove compliance and record impact. […]
  1. Shopper & Customer
Axios reports on a new Gallup and Walton Family Foundation study saying that “Generation Z is America’s most diverse cohort yet — but they’re united by deep anxieties about the world around them … A collision of political, economic and social trends has minted a generation in which huge numbers of people struggle to cope […]
  1. Technology & Innovation
Tech stacks are large. The empirical stack data we recently shared from Zylo, a leading SaaS management platform, showed that even after a year of belt-tightening, the average SMB (500 employees or less) still has 162 SaaS apps. Mid-market companies (500 to 2,500 employees) have 245. And large enterprises have 650. This isn’t particularly surprising […]
  1. Shopper & Customer
Whether we all realize it or not, there has been a shift in the force. We’re changing our stripes as a consumer-based society. Where once choice was primarily driven only by factors like quality, price, brand affinity, and even endorsement, now other, larger existential factors are impacting how we make purchase decisions — namely, how […]
  1. Shopper & Customer
Emotional intelligence (EQ) refers to recognizing, understanding and managing our emotions and those of others. It enables individuals to regulate their feelings constructively, allowing them to adapt to different environments and handle stress more effectively. Retail environments are often high pressure and fast paced, demanding adaptability and resilience from professionals at all levels. EQ plays […]
  1. Trends & External Forces
Police in Lancashire say anti-social behaviour in one of the most deprived areas of the country has reduced dramatically following the temporary closure of a corner shop found selling vapes to under-age children. Corner Bargains Groceries & Convenience, on Caunce Street in the Brunswick district… This story continues at Anti-social behaviour crackdown sees more ‘bobbies […]
  1. Corporate Strategy
In 2024, the demand for sustainable practices in retail is more than just a trend; it has become a fundamental shift in consumer expectations and regulatory requirements. Consumers increasingly make purchasing decisions based on a company’s environmental impact, looking beyond the surface to see which brands are committed to making a difference. Concurrently, governments worldwide […]
  1. Media & Marketing
Building strength through synergy is the same as putting in the reps at the gym. Do you go for runs? Lift weights? Do CrossFit? Or go boxing? We all know a workout is essential for achieving peak physical fitness, that’s why even the doctor tells you to be active. This translates perfectly to business development […]
  1. Retail Ecosystem
This week we explore some of the content from Steve’s forthcoming book Leaders Leap: Transforming Your Company at the Speed of Disruption, which is now available for pre-order at book retailers worldwide.  In particular, we go deep on a strategy of being “Special, Not Big” by significantly narrowing the aim of the customers you serve […]
  1. Shopper & Customer
Creating a positive customer experience lies at the heart of every brand’s purpose in the journey to nurturing and retaining customers. But how does the post-click experience factor into this important dynamic? In an ever-evolving and crowded marketplace — and with social commerce increasingly dictating how customers are introduced to brands and shop with them […]
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Editor’s Choice

  1. Media & Marketing
  2. Channel: Restaurants
  3. Department & Category
  4. Department: Consumer Durables
  5. Department: Food
  6. Department: Nonfood
  7. ESG
  8. Media & Marketing
  9. Data & Insights
  10. Shopper & Customer
  11. Technology & Innovation
  12. Trends & External Forces
  13. Merchandising
  Don’t want to cook, don’t want to do dishes, well according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® your kids don’t want you hear you complain about cooking dinner either. Chuck E. Cheese has a new program for that has a great chance to make the entire family happy according […]
  1. Channel: Mass
  2. Corporate Finance
  3. Media & Marketing
  4. Agencies & Vendors
  5. Data & Insights
  6. Trends & External Forces
Target reported Q4 and 2023 financial results at its annual investor day on March 5, 2024. Quarterly comp performance improved sequentially from Q2 to Q4, but 2023 ended with comps down -3.7%. Profitability outperformed expectations as the company realized $2B of operating income growth in 2023 and reported notable gross margin improvements. The stock was […]
  1. Trends & External Forces
  2. CPG: Food
  3. Channel: Ecommerce & Digital
  4. Channel: Grocery
  5. Channel: Mass
  6. Department & Category
  7. Department: Beverage
  8. Department: Food
  9. Department: HBC
  10. Acquisitions, Divestitures & Mergers
  11. Corporate Strategy
  12. Corporate Finance
  13. ESG
  14. Partnerships & Alt Profit
  15. Media & Marketing
  16. Data & Insights
  17. Shopper & Customer
  18. Technology & Innovation
  19. Trends & External Forces
  20. Retail Operations
  21. Associates & Employees
  22. Operations & Supply Chain
  23. Owned Brands (Private Label)
  24. Stores & Formats
Comments from Chairman and CEO Rodney McMullen. "Kroger achieved strong 2023 results, in line with our long-term growth model and built upon three consecutive years of historic growth.

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