Dept. Appliances

  1. Shopper & Customer
Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. In Q3 2022, ecommerce accounted for less than 15% of all retail sales. That means brick-and-mortar is still going strong, and not […]
  1. Trends & External Forces
Inflation may be cooling. But, for most Americans, the price of a cup of coffee or a bag of groceries hasn’t budged. In the months ahead, the big question is whether consumers will start to feel relief, too. Over the past few months, many of the key factors that fueled a four-decade high in inflation […]
  1. Technology & Innovation
Checkout-free solutions provider Zippin has released a new iteration of its technology, Zippin Walk-Up, which is designed to reduce friction at concession stands located in stadiums and other public venues such as airports and arenas. According to the announcement, the installations use “existing appliances, kitchen, and counter space, reducing CapEx to virtually zero.  Importantly, minimal […]
  1. Holiday & Events
[[ Getty Images Holiday sales came in below industry expectations, as shoppers felt pinched by inflation and rising interest rates, according to data from the National Retail Federation. Sales during November and December grew 5.3% year over year to $936.3 billion, below the major trade group’s prediction for growth of between 6% and 8% over […]
  1. Shopper & Customer
We’ve been told a consumer’s path to purchase proceeds in a straight line: awareness, familiarity, consideration, purchase … and if done right, it leads to brand loyalty. It’s a logical step-by-step progression model and gives brands the confidence to manage customers’ engagement and activate them along each step in their journey. Illusion Unveiled The problem […]
  1. Technology & Innovation
As we were roaming the halls of CES in Las Vegas, one product category stood out across the board; there’s a lot of focus on portable (and less portable) power storage. These are more than your average charge-your-phone-once-or-twice battery packs, ranging from simple small power packs, to sophisticated power stations that can connect to portable […]
  1. Department: Food
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  1. Corporate Finance
Sears Hometown Stores, an offshoot of the original department store, has filed for Chapter 11 bankruptcy in Delaware. The company has less than $50 million in assets but between $50 million and $100 million in liabilities, according to court documents. The “original” Sears reached a $175 million settlement with former CEO Eddie Lampert in August […]
  1. Technology & Innovation
Electrical retailer Currys says it was the fourth busiest website in the UK over Black Friday with eight million customers online. It is also getting into the Christmas song business, with a tune courtesy of one of its employees. In a LinkedIn post, Andy Gamble, Chief Information Officer | Chief Transformation Officer at Currys, said: […]
  1. Technology & Innovation
As the CEO of Service Cloud, I’m constantly seeking to understand what’s working for our customers, and what’s not.  What’s become clear is that the most successful companies are customer companies. They are obsessed with their customers, willing to break down silos, and deliver truly awesome, personalized experiences that reflect what customers want and need, […]
  1. Operations & Supply Chain
Retail warehouse space during the holiday season is absolutely essential. The busiest time of the year typically sees retailers increase their inventory three to four times normal just to meet consumer demand. This year’s inventory glut created a tricky situation for the retail market. U.S. retailers saw a record $732 billion of inventory in 2022, […]
  1. Channel: Home Improvement
Lowe’s has converted eight of its regions, covering more than half its nearly 1,800 U.S. stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over […]
  1. Technology & Innovation
UK tech retailer, Currys, says it has invested over £250,000 in a fleet of robotic exoskeleton suits to help colleagues from logistics partner, GXO, work safely and efficiently through the festive period. The suits, which are being used at Currys’ facility in Newark, will help people carry out their physical day to day tasks, with […]
  1. Shopper & Customer
From the Wall Street Journal: “It is the $1.7 trillion question for the U.S. economy: How long can the savings consumers built up during the pandemic keep their spending going? “The answer: about nine to 12 more months. “Consumers built up unprecedented savings buffers during the Covid-19 pandemic, thanks to government stimulus and fewer opportunities […]
  1. Technology & Innovation
This article was written in partnership with Sushil Panta, senior director of Salesforce Business Value Services. Are you taking a hard look at your budgets? You wouldn’t be alone. With all the talk about economic headwinds, many companies are pausing new programs, focusing only on what is essential to keep the business afloat. But there’s […]
  1. Department: Nonfood
On Friday, we took note of a Fox Business story saying that “Sears Holdings has emerged from bankruptcy after more than 10,000 court filings and a four-year stay that saw the department store chain shrink from almost 700 stores to less than two dozen.  The bankruptcy estate’s reorganization plan took effect on Oct. 29, signaling […]
  1. Operations & Supply Chain is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required.   The partnership will give both Overstock and UPS the “opportunity to better understand customer preferences” and “serve up options that align with their day-to-day lives,” said […]
  1. Shopper & Customer
Most companies prioritize increasing sales and revenue wherever they can. It only makes sense, as revenue is a key factor in the success and growth of your business. But this is easier said than done. If it was simple, then every company’s profits would be through the roof. One of the best ways to ensure […]
  1. Media & Marketing
The golden age of sonic branding was during the early days of radio. Without any visual clues and cues, sound had to carry it all. Then with the introduction of sound films, innovation continued with music and sound effects as well. Everyone knew what was coming after hearing the MGM lion roar. Sonic branding carried […]
  1. Retailer Media
Lowe’s has teamed up with Yahoo to power off-site media experiences for brands advertising through the Lowe’s One Roof Media Network. The new partnership is just the latest example of the maturation of the retail media model, which until recently has been dominated by fairly basic website-based offerings such as sponsored search, display ads and […]
  1. Channel: Ecommerce & Digital
In a single week this past September, Momentum Commerce leaders gave two advanced audiences detailed talks about what it takes to win on Amazon. Our CEO John Shea taught an MBA class at Harvard Business School, while our head of strategy Eileen Devor led a discussion at Charlesbank’s invite-only Digital Day conference. Being a part […]
  1. Data & Insights
Few words have been used and overused more than “data.” What emerged from a series of zeros and ones has evolved into a critical pillar of every business. Data drives all aspects of a company, from research, buying behaviors, stock/inventory levels, assortment plan, replenishment, website design, store merchandising, staffing and finance to product lifecycle and […]
  1. Department: Nonfood
This video features an interview with Chandra Holt, CEO and president of Conn’s HomePlus, and moderator Laura Wheeler, managing director at Ankura, at Total Retail Tech 2022 in Nashville. Named CEO and president of Conn’s HomePlus in August 2021, Chandra Holt has been hard at work the past year transforming the regional furniture and appliances retailer into a […]
  1. Shopper & Customer
Recently I had the opportunity to learn from Manhattan Associate’s Sebastian LeFebure about supply chain innovation based on customer purchasing changes. LeFebure shares insight to the audience elaborating on this conversation, ultimately revealing how the movement to D2C is a supply chain revelation that brands such as Adidas and Nike have found success with. […]
  1. Channel: Mass
BENTONVILLE, Ark. — Walmart is moving aggressively to position its stores as preferred holiday shopping destinations. The retailer said Thursday it was ready to serve its customers this holiday season by offering better value and a more convenient shopping experience. Walmart said that more than half of its customers planned to start their holiday shopping […]
  1. Channel: Mass
BENTONVILLE, Ark., Sept. 22, 2022 — Walmart is ready to serve its customers this holiday season, offering better value and more convenience than ever as customers start their holiday shopping. More than half of Walmart customers will start their holiday shopping research in October1 and Walmart is prepared to meet their needs and help them […]
  1. Data & Insights
Although both sales and prices of homes have dropped to a two-year low, the home improvement category has managed to still drive positive growth. After a brief dip in YoY home improvement sales in March 2022, sales have since rebounded this year. During the early summer months, for example, YoY online and offline GMV was […]
  1. Operations & Supply Chain
To combat last year’s supply chain woes, retailers stored up large amounts of inventory, only to be left with excess product sitting in warehouses a year later. Now, amid high inflation rates, retailers are struggling to get rid of extra products on shelves before the end of the year. Big-box retailers including Walmart, Bed Bath […]
  1. Trends & External Forces
As a brutal heat wave cooks the West in the run-up to Labor Day, California’s power grid manager is calling on electric vehicle owners to avoid charging at peak times. The request is part of a broader effort to keep the state’s grid up and running, while locals crank their air conditioners to outlast a […]
  1. Shopper & Customer
For consumers, price is one of the most important factors that determine whether they’ll make the purchase or not. That’s why, as a retail business, you should properly set the best price for your products. This means that you shouldn’t simply price your products higher than the total amount you spent manufacturing or acquiring them, […]

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Editor’s Choice

  1. Shopper & Customer
  2. Department: Nonfood
  3. Corporate Strategy
  4. Corporate Finance
  5. ESG
  6. Media & Marketing
  7. Agencies & Vendors
  8. Data & Insights
  9. Shopper & Customer
  10. Trends & External Forces
  11. Holiday & Events
  12. Operations & Supply Chain
In a year when holiday spending on gifts, travel and entertainment was down 1 percent from the year prior, one age group bucked that trend in a huge way. Millennials, perhaps aided by increased incomes due to “The Great Reshuffle,” told us it would spend a whopping 11 percent more than it did in 2021, […]
  1. Data & Insights
  2. Department: Consumer Durables
  3. ESG
  4. Media & Marketing
  5. Data & Insights
  6. Shopper & Customer
  7. Technology & Innovation
  8. Trends & External Forces
  9. Holiday & Events
  10. Operations & Supply Chain
  11. Stores & Formats
While some trends come and go, there were a few trends that have stayed with consumers throughout the year.   As online shopping continues to be a popular choice for consumers, physical stores can offer shoppers perks that e-commerce can’t replicate.    This week we look at trends to increase foot traffic and customer loyalty. […]