1. Channel: Ecommerce & Digital
Two stories this morning about how Amazin is changing the ways in which it charges business using its services – changes that are happening as the Federal Trade Commission (FTC) sues the company for violating antitrust laws. •  From GeekWire: “Amazon says it will change the way it charges sellers who use its fulfillment services, […]
  1. Associates & Employees
The Seattle Times reports on how workers at a number of Amazon warehouse and fulfillment facilities are concerned about toxicity –  not the workplace culture, but rather unsafe chemicals that could be putting them at risk. An excerpt: “Warehouse workers at some of Amazon’s facilities have to handle potentially hazardous materials every day … In […]
  1. Technology & Innovation
RTIH Editor, Scott Thompson, brings you his top ‘future of retail’ systems launches and deployments from the past week, including Amazon, Pinterest, Aldi, Walmart, HMV, New Look, TrusTrace, One Water, Polytag, BERSHKA, and 3DLOOK. Amazon Amazon has opened a Second Chance Store in London, giving festive shoppers the chance to buy quality returned products in-person, […]
  1. Shopper & Customer
The best marketing in the world won’t move the needle if potential customers shy away at the last moment. One way to avoid this is shopper marketing, a group of tried and true techniques designed to make the last mile of the purchase journey so effortless that potential customers become actual customers. In this blog […]
  1. Technology & Innovation
Ever found yourself unboxing something you ordered and staring at the layout of the packaging in awe? This isn’t by accident – it’s by design. In fact, not only does a perfectly packaged product look shockingly good, it minimises waste and maximises durability during shipment and storage. Enter Sparck Technologies and their super cool automatic […]
  1. Data & Insights
Back in 2020, when Google announced it would deprecate cookies, a wave of uncertainty transcended on the digital media landscape. Media buyers wondered what impact the loss of cookies would have on their ability to reach high-value audiences, while media sellers mulled over the potential risks to their valuable revenue streams. All advertising verticals across […]
  1. Associates & Employees
The Home Depot has one major advantage over competing retailers that keep much of their inventory in back rooms, where it’s invisible to customers and associates alike. With its high store ceilings, the retailer can store many items in shelving way above the sales floor, ready to be taken down and put on reachable shelves. […]
  1. Channel: Ecommerce & Digital
I talked yesterday about my enthusiasm for the Amazon One biometric payment system being used at Whole Foods, but suggested that they’ve done a lousy job of marketing it. MNB reader Roland Figueredo responded: Totally agree with you here, there needs to be better marketing for this type of service.  Some type of signage, QR […]
  1. Channel: Dollar/Value
[[“value”:” Share Copy Link The retailer has reduced plastic packaging in its own-brand ranges by 29% since 2017. Credit: Grand Warszawski via Shutterstock. Lidl GB has unveiled its strides towards sustainability in its fourth ‘Good Food’ report. Lidl GB has achieved a 43% reduction in food waste since 2016, positioning itself well on the path […]
  1. Media & Marketing
Welcome back to the enthralling world of CPG Marketing Magic! In the first three columns, we delved into the captivating realms of CPG branding and packaging. In this month’s column, we’re ready to equip you with strategies that will not only catch the eye of retail buyers but also powerfully propel your inventory off the shelves. […]
  1. Data & Insights
Brand storytelling is a relatively less used term. E-commerce sales have been explosively growing. There’s a reason why people prefer to shop online. Correction, there’s not one reason, there are so many reasons. Starting with convenience, people can shop whenever they want, wherever they want, however they want, in any device they want. You know […]
  1. Merchandising
A customer’s buying journey with a brand comprises multiple stages. It’s worth noting that the most crucial is the unboxing experience clients have with a company. The unboxing experience is the moment a customer opens their package and sees their purchase for the first time. It’s very important because it can have a significant impact […]
  1. Data & Insights
Is average order value important? Of course, it’s a key metric that e-commerce brands should focus on during this holiday season. Increasing the average order value directly boosts your store’s revenue, increases customer loyalty, and retention and reduces churn rate. How Does Average Order Value Influence Customer retention? If a customer spends a lot on […]
  1. Shopper & Customer
Polytag has announced a partnership with Conway Kombucha, producers of Blighty Booch, that aims to help the drinks brand increase direct-to-consumer sales and enhance communication with customers through a QR code solution. From October, Blighty Booch will feature Polytag’s GS1 approved QR codes on labels across its range. These are applied as part of a […]
  1. Corporate Strategy
“We always like to think about the next 100 years, and we feel the digital space is going to be that lever to propel us forward.” — Mike Friedberg, Director of Ecommerce, Hinkley When consumers choose lighting decor for their home, they largely focus on style and price and not the brand name. But Hinkley, […]
  1. Data & Insights
The Post-purchase CX Mandate Knowing what’s coming and staying ahead of delivery and return-related issues is key to perfecting post-purchase. However, e-commerce post-purchase issues are nothing out of the ordinary, especially during times like the Holiday Season. The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit […]
  1. Department & Category
Environmental issues are heating up as scientific research accumulates showing the effects from greenhouse gases on the atmosphere. As the situation becomes clearer and more urgent, consumers are examining their own responsibility and looking to businesses to help them do the right thing. More and more, consumers expect responsible product packaging. The ubiquitous corrugated cardboard […]
  1. Agencies & Vendors
[[“value”:” Compliance can often seem daunting and cumbersome, especially during busy periods. Credit: Naeblys via Shutterstock. Cyber Monday looms on the horizon. Savvy retailers brace themselves to make the most of the anticipated surge in sales, at least based on the record-breaking trends of previous years. But alongside this high level of demand, retailers are […]
  1. Department: Food
    [[“value”:” The frozen food section in grocery stores has been a busy one over the last few months, and a new report shows the momentum is holding. The American Frozen Food Institute (AFFI) and FMI—The Food Industry Association released the third edition of the “Power of Frozen in Retail,” which shows sales have […]
  1. Trends & External Forces
  The ongoing uptick in foods that are better for you and provide you an incremental benefit are still driving the growth in the Ready-2-Eat and Heat-N-Eat fresh prepared grocerant niche according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.  If you are planning a new menu, want to introduce a new […]
  1. Technology & Innovation
    [[“value”:” An overwhelming majority of grocers are excited about the possibility of using AI to meet sustainability goals, but less than half are currently leveraging the necessary technology, according to a recent report. The report, “Sustainability in Grocery: Progress Through Technology,” was released by Grocery Doppio, via a partnership with Incisiv and Wynshop, […]
  1. Holiday & Events
To pitch or not to pitch… THAT is the essential sales question for food, beverage and taxable grocery brands during the months of October, November and December. We all know that the fourth quarter can be a season of high revenue for retailers and brands alike, but also understand that most wholesale buyers put a […]
  1. Shopper & Customer
Thousands of cash rewards have been redeemed by UK consumers as part of the first nationwide digital deposit return scheme (DDRS) trial led by Polytag, Bower, and Ocado Retail. Since 14th July, Ocado Retail customers have been able to claim monetary rewards for recycling any of its own brand two and four-pint milk bottles using […]
  1. Shopper & Customer
“Micro fulfillment is that evolution of at least getting closer to the customer, so you can understand from a hyper-local perspective what zip codes, categories, regionalities, and seasonalities you are really servicing. Then, you can work backward and figure out how to service them in the most efficient way.”             […]
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  1. Trends & External Forces
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  13. Stores & Formats
The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center. The NRF report was […]