Dept. OTC

  1. Shopper & Customer
The COVID-19 pandemic shifted consumer buying behavior to the online world, forcing retailers to adapt quickly. Even as the world recovers from the pandemic, e-commerce still has a stronghold, so it’s crucial for retailers to cater to the needs of consumers who prefer to shop online. Since customers are now more inclined to shop at […]
  1. Channel: Restaurants
Starbucks reported a record $8.2 billion in sales, with cold drinks accounting for 75 percent of its beverage sales in the latest quarter. “We’re at the early stages with cold beverages in the modifiers and customization, and that gives us a competitive advantage,” said interim CEO Howard Schultz.
  1. Department & Category
Introducing Our New Partnership with Phenium If you run a restaurant, you understand how razor slim profit margins can be easily upset by factors like food waste or inefficient equipment can sink your bottom line. Unfortunately, food waste is an all too common issue that negatively impacts U.S. restaurants: U.S. restaurants generate an estimated 22-33 […]
  1. Shopper & Customer
Scott Melville, president and chief executive officer of the Consumer Healthcare Products Association, tells this week’s Video Forum about how the association has evolved to meet the changing needs of its members. In the first of a two-part interview, he also addresses COVID’s impact on the self-care business, the current state of the supply chain, […]
  1. Data & Insights
Grocerant niche Ready-2-Eat and Heat-N-Eat fresh prepared food continues to drive customer migration in every sector of retail foodservice. Regular readers of this blog know that mix & match meal bundling is a hallmark of the grocerant niche.  Here are some recent grocerant Scorecard results that help you see why:   Recent Grocerant ScoreCards found […]
  1. Trends & External Forces
BENTONVILLE, Ark., July 20, 2022 — Walmart invites communities to get healthy ahead of a new school year at Walmart Wellness Day on Saturday, July 23, from 10 a.m. – 2p.m. local time, where customers can receive free glucose, cholesterol, BMI and blood pressure screenings as well as affordable immunizations like tetanus, hepatitis, HPV, COVID-19 […]
  1. Shopper & Customer
  Will it never end, the fight for a larger share of stomach?  The restaurant sector topped out in 2018 with 30.34 restaurants for every legacy grocery store.  A battle for share of stomach that seemed unstoppable as year after year the restaurant sector opened new units and grew by more units than any other […]
  1. Trends & External Forces
If you’re feeling confused about the state of startup investing, join the club. Public company shares have been relentlessly hammered in recent months amid rising fears of a recession, yet startup funding seems as brisk as ever and, more surprising, to us, VCs are still routinely announcing enormous new funds as they have for many […]
  1. Media & Marketing
When Elon Musk announced his intention to terminate his $44 billion bid for Twitter, the social media company didn’t give up easily. Today, Twitter sued the SpaceX and Tesla CEO for refusing to uphold his contractual obligation to buy the platform. The company’s lawyers claim that Musk’s concerns about Twitter’s bot numbers are illegitimate. When […]
  1. Channel: Grocery
CINCINNATI — Kroger Co. is expanding its online order delivery network with the addition of a new customer fulfillment center (CFC) in Pleasant Prairie, Wis., the company said last month. “We are thrilled to launch Kroger Delivery in Pleasant Prairie, continuing our long-standing engagement in the state of Wisconsin,” said Kroger senior vice president and […]
  1. Stores & Formats
7-Eleven has been expanding the boundaries of the convenience store concept with ongoing launches of its Evolution Stores. The retailer uses each of the nine locations to gain a better understanding of what shoppers want in their respective markets, and these actionable insights in turn power innovation and development for the chain as a whole. […]
  1. Data & Insights
Prior to the pandemic, summer was predictably a time of low illness, but overall trends as of this writing in the middle of June 2022 suggest we won’t see the traditional relief. We still have lingering flu cases, a slight uptick in unseasonal RSV cases, and omicron subvariants (BA.4 and BA.5) now represent at least […]
  1. Corporate Strategy
Product validation is the process of helping determine if there is a need for your invention idea in the current market. To put it simply, is the product something that your customers want?  Not just a product that you think your customers will love, but a product that provides real value to them. Thus, knowing […]
  1. Trends & External Forces
DEERFIELD, Ill. — Walgreens Boots Alliance posted third quarter sales and earnings that beat Wall Street’s projections. The company’s adjusted earnings per share of 96 cents topped analysts’ forecast of 92 cents, while its revenue of $32.6 billion exceeded the predicted $32.06 billion. WBA said it was maintaining its full year adjusted EPS guidance of […]
  1. Channel: Ecommerce & Digital
Olo and Flybuy, a division of Radius Networks, have partnered to improve the off-premises experience. When a customer places an order through the brand’s app or website, Olo and Flybuy work together to provide the restaurant with location-based events so that employees can perfectly time order preparation and handoff to the customer or delivery driver. […]
  1. Department: Beverage
Costa Coffee is offering customers a free cold coffee when they purchase any other drink from a Costa Express machine. From Friday (24 June 2022) Costa Club members simply have to scan the mobile app in store and will receive a voucher for a free Frappé or limited-edition Iced Velvet Latte, redeemable from the following day. […]
  1. Media & Marketing
Influencer marketing platform Aspire has launched a new “reverse influencer marketplace” that puts creators in the driver’s seat, allowing them to reach out directly to brands and submit content for marketing campaigns. As the realm of influencer marketing evolves, creators are becoming much more sophisticated in their business practices and looking for ways to take […]
  1. Department: Nonfood
After all of that time spent walking your four-legged friend through the cold and wet winter months, there is nothing better than seeing the weather change and the plants start to grow.  No matter what breed of dog you have, there is now a wealth of widely available accessories that can make their walk and […]
  1. Channel: Ecommerce & Digital
The Kroger Co. is fortifying its delivery services in the Denver metropolitan region with the addition of a nearly 300,000-square-foot customer fulfillment center in Aurora, Colo. that will create 400 new jobs. This new delivery network will be powered by Kroger’s long-time partner fulfillment partner the Ocado Group, which uses a combination of AI, advanced […]
  1. Channel: Ecommerce & Digital
AURORA, Colo. — Kroger Co. is expanding its online order delivery network with the addition of a new customer fulfillment center (CFC) in the Denver Metro Area, the company said Tuesday. “We are thrilled to expand and introduce our innovative Kroger Fulfillment Network to one of the fastest-growing areas in the country and have the […]
  1. Shopper & Customer
If your business is looking to optimize its online storefront, then it’s likely your team already has a lot of great products. Now, it’s all about figuring out how to get people to find and hopefully purchase those products. Maybe you’ve got some clicks coming in here and there, but they’re leaving too quickly to […]
  1. Channel: Restaurants
Popmenu CEO Brendan Sweeney has always listened to restaurants and built products around their problems. Now, Popmenu gets to experience the realities of running a restaurant — the company opened a restaurant in Atlanta. Called R&D Provisions, the restaurant is “where the power of food, technology, and ideas converge.” It serves salads, burgers, sandwiches and […]
  1. Technology & Innovation
Israel-based supermarket/superstore chain Shufersal is gaining improved real-time visibility of products along its cold chain operations. Through its implementation of SaaS provider Wiliot’s Reusable Transport Item solution, the retailer is increasing transparency throughout its farm-to-store supply chain model. The solution allows Shufersal to monitor the plastic containers used to transport its products, in addition to […]
  1. Corporate Strategy
7-Eleven has partnered with Waitr to add another delivery option at more than 700 of its stores. Waitr specializes in on-demand restaurant and grocery store delivery in 1,000 U.S. cities, and 7-Eleven is the platform’s first national convenience store partner. Waitr will join the range of other delivery options 7-Eleven offers, including: The 7NOW Gold […]
  1. Shopper & Customer
“We didn’t want to be another outdoor furniture company. We really wanted to focus on trying to solve problems that had otherwise not been solved.” — Terry Lin, Co-Founder and Chief Design Officer, Outer The pandemic led to two different stories for companies: one of either hardship or accelerated growth. Outer, fortunately, fell into the […]
  1. Technology & Innovation
Editor’s Note: Be sure to check out Part 1 of this series focusing on evolving consumer perceptions of the metaverse. If the first quarter of this year was consumed with existential questioning — What exactly is the metaverse? Do we need to be a part of it? — Q2 appears to be the moment of […]
  1. Department & Category
NEW YORK, NY (June 9, 2022) – The Specialty Food Association (SFA) has released its annual State of the Specialty Food Industry Report, revealing that the specialty food market reached total sales of $175 billion in 2021, up 7.4 percent versus 5.8 percent the year before, when foodservice’s steep decline offset outsized gains in brick-and-mortar […]

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Why Amazon, Attributes, and Label Claims Matter According to the Nutrition Business Journal’s Supplement Business Report, supplements showed staying power in 2021 even as shoppers returned to more traditional shopping behavior. The beginning of the pandemic spurred historic 14.5% growth in 2020, a rate that was destined to level off once the world moved away […]
  1. Channel: Mass
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Walmart reportedly is laying off some corporate employees to “better position the company for a strong future,” according media reports. Walmart did not confirm the number of job cuts, but the layoffs will reportedly impact about 200 employees across the merchandising, global technology and real estate teams, people familiar with the matter told The Wall […]
  1. Trends & External Forces
  2. Trends & External Forces
  3. Associates & Employees
KEY POINTS Beyond Meat lowered its 2022 revenue forecast and announced it will trim its workforce by 4% The company cited inflation, rising interest rates and recession concerns for the revised outlook. The company’s net sales also dropped 1.6% to $147 million and its net loss widened. Vegetarian sausages from Beyond Meat Inc, the vegan burger maker, […]
  1. ESG
  2. ESG
  3. Trends & External Forces
Dive Brief: Ahold Delhaize announced on Wednesday it has named Jan Ernst de Groot as its first chief sustainability officer. In the newly created role, de Groot will head up Ahold Delhaize’s Environmental Social Governance (ESG) work. De Groot will also retain his role as chief legal officer for the grocery company. Ahold Delhaize noted that de Groot has a “track record of leading transformative sustainability programs at companies and supervisory […]

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