Dept. OTC

  1. Shopper & Customer

’Tis the Season to Bust 3 Customer Experience Myths

The holidays are filled with myths, misconceptions and half-truths. We’ve all heard them: “Santa is real,” “I love this heinous sweater,” or “I’m not sure where that last cookie went.” When it comes to the retail industry, myths about customer experience (CX) are some of the most pervasive. During the holiday season, it’s critical for […]
3 min read
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  1. Shopper & Customer

Prepping Your Retail Location for Peak Season Success

As we transition from Back to School to Black Friday and full-scale holiday shopping, foot traffic in stores continues to rise. Shopping-related destinations started the year off with a 20 percent increase in foot traffic compared to the year before and the lift is expected to be seen into the holiday season ahead. On the other hand, […]
3 min read
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  1. Corporate Strategy

Howard Schultz To Leave Starbucks Board of Directors

Howard Schultz, the three-time CEO of Starbucks and the man who turned a small Seattle business into a global phenomenon, said yesterday that he is stepping down as a member of the company’s board. Schultz will retain the title of chairman emeritus. “I look forward to supporting this next generation of leaders to steward Starbucks […]
2 min read
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  1. Shopper & Customer

Pumpkin Spice Becomes Pumpkin on Ice: The Impact of Climate Change on Seasonal Joy

It’s that time of year when the desire for a fall favorite overpowers physical seasonal shifts. That’s right, pumpkin spice is back before the first fall leaf has even hit the ground. Traditionally associated with cozy warmth, pumpkin spice is notably being delivered on ice this year. Climate change and its coinciding weather patterns are […]
4 min read
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  1. Media & Marketing

Wingstop Customer Focused Not Bandwagon Marketing

The trend is your friend.  Consumers are dynamic not static and restaurant chains can not get stuck in the past with positioning that looks more like yesterday and tomorrow. According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®, McDonald’s introduced ‘meal deals’ at tis drive-thru to speed-up drive-thru service. Simultaneously they increased […]
2 min read
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  1. Channel: Mass

Walmart Customers Focus on Meal Solutions not Menu’s

Consumers are dynamic not static and Walmart is not an early adopter when it comes to meals and meal components. Walmart exceled at supply chain optimization, suburban duplication, marketing messaging, it missed the mark on consumers meal prep simplification aka meals and meal components preference over ingredients to cook from scratch.  According to Steven Johnson […]
3 min read
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  1. Technology & Innovation

Like Price Tags Once Did, the Ambient IoT is Turning Retail on its Head

With the rise of online shopping, omnichannel merchandising, and “customer experience,” it’s easy to forget that one of the biggest disruptions in retail is more than 150 years old: the price tag. When introduced by retail pioneer John Wannamaker in the 1860s, price tags upended the common practice of haggling. Suddenly, there was no back […]
4 min read
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  1. Channel: Restaurants

Fun Works Put Barbie on Menu

  The trend is your friend and there seems to be not stopping the momentum of Barbie the movie and everything that comes with it including restaurant sales. According to Steven Johnson Grocerant Guru® soon there will be ‘streaming Barbie parties’ and front and cent will be grocerant niche Ready-2-Eat and Heat-N-Eat fresh prepared menu […]
6 min read
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  1. Department: Beverage

Ready-2-Drink Try Dunkin ‘Spiked Coffees and Teas

  Success does leave clues and after the success Dunkin had with its partnership with Harpoon Brewery IPA is anyone surprised that they are now selling ‘spiked coffee and tea?  According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®, consumers understand that meals include beverages with alcohol and they want grocerant niche […]
3 min read
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  1. Shopper & Customer

Retail’s Future is Phygital

The retail landscape has dramatically changed over the last few years, and one emerging trend appears to be here to stay. Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Consumers expect a seamless interaction with a brand when and where they want it. Retailers […]
3 min read
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  1. Trends & External Forces

Wellness Day at Walmart rings in school year

BENTONVILLE, Ark. – More than 4,600 Walmart pharmacies will host Wellness Day events on August 16, offering opportunities for families to prioritize their health ahead of a new school year with free screenings and affordable immunizations. Wellness resources will also be available as well as opportunities to talk to Walmart pharmacists about the upcoming flu […]
2 min read
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  1. Channel: Drug

Walgreens adds vaccination and testing offerings

DEERFIELD, Ill. — Walgreens is offering in-store vouchers and off-site vaccination clinics through its employer vaccination program, and is rolling out a low-cost, 2-results-in-1 test for flu and COVID-19 this fall respiratory virus season. These new services support insights gleaned from a recent consumer survey commissioned by Walgreens that reveals many prefer going to local […]
2 min read
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  1. Trends & External Forces

Total Store Expo Product Showcase winners chosen

SAN DIEGO – The National Association of Chain Drug Stores has named the winners of the 2023 Total Store Expo Product Showcase. Products in categories ranging from home healthcare to baby care to consumables and pharmacy operations equipment were on display in the “Product Showcase” on the exhibit floor. The showcase provides increased visibility for […]
2 min read
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  1. Department: Nonfood

Why working from home is powering an increase in productivity

Working from home is on the rise and contributes to a healthy workforce and, therefore, a healthy economy. It helps with the work-life balance if you follow some set patterns. But overall, remote work helps free up your time so you can manage it much easier each day. Here’s how. How it began It’s not […]
2 min read
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  1. Trends & External Forces

CVS beats Q2 revenue and profit forecasts

WOONSOCKET, R.I. — CVS Health topped Wall Street’s estimates for the top and bottom lines for the second quarter ended June 30. Revenue, driven by growth across segments, rose 10.3% to $88.9 billion, exceeding analysts’ forecast of an $86.45 billion. While adjusted earnings dipped 12.6% from the year-ago period to $2.21 per share, they beat […]
3 min read
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  1. Trends & External Forces

John Mackey’s Love.Life Strategy Explained

Fast Company has an interview with Whole Foods co-founder John Mackey, who last year left the company that he sold to Amazon in 2017 for $13.7 billion and now is starting a new business: “Mackey, who will turn 70 on August 15, has reteamed with two 25-year Whole Foods veterans: Walter Robb, who worked his […]
3 min read
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  1. Partnerships & Alt Profit

InPost expands Vinted partnership with launch of over the counter parcel collection service

InPost has announced an expansion of its Vinted partnership, with the launch of InPost Shop, a new parcel pick-up service in the UK. The C2C online second-hand fashion marketplace led an initial trial earlier this year. The service gives its members the option to collect parcels from participating stores, providing an additional OOH collection option […]
2 min read
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  1. Associates & Employees

The Underlying Factor Driving Labor Unrest

The Associated Press writes about the “underlying factor driving a surge of labor unrest: The cost to workers whose jobs have changed drastically as companies scramble to meet customer expectations for speed and convenience in industries transformed by technology.” “The COVID-19 pandemic accelerated those changes, pushing retailers to shift online and intensifying the streaming competition […]
2 min read
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  1. Channel: Grocery

Kroger Opens New “Spoke” Facility In Kentucky

Kroger this week opened a new “spoke” delivery facility in Independence, Kentucky, which will serve customers in the northern part of the state. According to the company, the spoke facility “will work in conjunction with the Monroe, Ohio fulfillment center. All orders are picked at the products’ peak freshness within the Monroe facility. Associates carefully […]
2 min read
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  1. Partnerships & Alt Profit

There’s No Business Like Show Business for Emerging Brands

In the fast-paced and competitive landscape of today’s market, emerging brands are constantly seeking ways to gain exposure and propel their growth. One effective avenue for achieving this is through strategic partnerships and product placements in movies and TV shows. By strategically positioning your brand in the film industry, you can create remarkable awareness without […]
4 min read
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  1. Trends & External Forces

Consumers Continue To Bolster, Drive US Economic Growth

The Washington Post has a story about how, “Despite a year when inflation pushed prices to new heights, Americans are still better off now than before the pandemic, with nearly 10 to 15 percent more in their bank accounts than in 2019.” According to the story, new checking and savings account data indicates, however, that […]
2 min read
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  1. Technology & Innovation

IoT in Retail: Top 5 Use Cases and Real-Life Examples

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. According to Grand View Research, the global IoT retail market was valued at $42.38 billion in 2022 and is expected to grow at a CAGR of 28.4% from 2023 to 2030. […]
4 min read
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  1. Department: Food

Is America Falling Out Of Love With Ice Cream?

CNN has a story about how “America’s age-old love affair with ice cream appears to be winding down. “Consumption of regular dairy ice cream, which does not include frozen yogurt, sherbet or non- and low-fat ice creams, has been falling for years, according to the US Department of Agriculture. “In 1986, the average American ate […]
2 min read
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  1. Department: HBC

FDA Approves OTC Birth Control Pill

CNN reports that the US Food and Drug Administration (FDA) has approved a birth control pill to be available to women over the counter (OTC), the first of its kind not to require a prescription. “Today’s approval marks the first time a nonprescription daily oral contraceptive will be an available option for millions of people […]
2 min read
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  1. Trends & External Forces

Your Views:  Who Do You Antitrust?

We took note the other day of a Bloomberg story about how on Prime Day Amazon  was “dangling an ‘invite-only’ promotion designed to give customers a better shot at snagging the bargains they want.  Shoppers request an invite for discounted items they see on the site — 32% off an Acer Swift X laptop, for […]
5 min read
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  1. Trends & External Forces

FDA approves over-the-counter birth control pill

WASHINGTON — The Food and Drug Administration on Thursday approved the oral contraceptive Opill for over-the-counter sales, making it the first hormonal contraceptive pill available in the U.S. without a prescription. The approval marks a major win for medical groups, including the American Medical Association and the American College of Obstetricians and Gynecologists, which have […]
2 min read
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  1. Owned Brands (Private Label)

Retailers committed to private brand beauty, cosmetics

NEW YORK — PLMA’s 2023 Annual Private Label Trade Show will provide a good look inside the booming beauty industry. Exhibitors will introduce the latest innovations in cosmetics; fragrances; skin, nail and hair care; men’s grooming and much more.   Themed “The Store Brands Phenomenon,” the show will be held November 12-14 at the Donald E. Stephens Convention […]
2 min read
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  1. Shopper & Customer

Inflation Is Driving Change in Consumers Path to Purchase

  At the intersection of price increases at the grocery store, restaurants, convenience stores, even most dollar store items are now higher than a dollar; that consumers are looking for meal convenience. According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® are searching for convenient meal solutions at a price and are […]
3 min read
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  1. Channel: Grocery
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  7. Partnerships & Alt Profit
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Hy-Vee launches RedMedia omnichannel retail media network

Hy-Vee launched the full-scale version of its retail media network, called Hy-Vee RedMedia, at the Groceryshop 2023 conference this week in Las Vegas. The West Des Moines, Iowa-based retailer described the platform as a disruptor in the retail media landscape that will connect brands directly with Hy-Vee’s customer base across multiple platforms, including both online […]
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  1. Channel: Delivery
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Instacart stock languishes after IPO

Instacart saw its share price erode in the two days following its initial public offering, after it rose 12.7% in its first day of trading on the NASDAQ exchange. The stock settled down to just slightly over its IPO price of $30 per share on Wednesday, its first full day on the exchange, then ranged […]
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  1. Retailer Media

Retail Media Metrics

#30DaysofRetailMedia | Day 21: Retail Media Metrics Metrics help brand advertisers measure retail media effectiveness. Key performance indicators (KPIs) span the full marketing funnel, as consumers can enter anywhere. Brand advertisers: 🎯 Choose KPIs according to their objectives📊 Measure baseline results for meaningful comparisons🌟 Review their metrics for data insights to optimize their processes and […]
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  1. Holiday & Events
  2. Trends & External Forces
  3. Holiday & Events

The big chill: Holiday retail sales 2023 expected to slow

Experts predict slow growth in 2023 holiday sales as consumers tighten their belts in a tough economy, but e-commerce will remain a bright spot. Stores are filling with displays of holiday decorations and holiday-themed merchandise as retailers eagerly prepare for the annual shopping surge, but consumers may not be as excited. Forecasts for 2023 holiday […]
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