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  1. Technology & Innovation

RTIH Top 100 Retail Technology Influencers List: this is your last chance to enter

We’re gearing up to publish the latest edition of the RTIH Top 100 Retail Technology Influencers List. RTIH is scouring the retail tech world to find the most influential figures for this comprehensive list of people and trends that shaped the industry in 2022 and will continue to drive it further in 2023. With the […]
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  1. Data & Insights

7 benefits of combining social and survey data

Big news, people: GWI has partnered with Audiense, the leading audience intelligence solution. “So what?” we hear you ask. Well, insights drawn from different sources – in this case GWI’s survey data and Audiense’s social data – paint a more detailed and reliable picture of what audiences think, feel and do. Or to put it […]
4 min read
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  1. Department: Food

The Fresh Market Lowers Customer Acquisition Cost with Technology

  What is freshness? How do your consumers know that the meal they buy from you is fresh other than searching the package looking for the date made or time cooked? So, we ask. What’s more relevant than livestream meal prep or cooking of dinner? Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®, […]
3 min read
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  1. Start Ups

Emperia raises $10 million to further develop its virtual store management SaaS platform

Emperia, which creates immersive e-commerce spaces for retail brands, has raised a $10 million Series A. This follows an $875k pre-seed in 2021 (featuring Concept Ventures, SFC Capital, Blissgrowth). The Series A round was led by Base10 Partners and joined by investors including Daphni (via its retail fund Dastore), Sony Innovation Fund, Background Capital, Stanford […]
2 min read
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  1. Shopper & Customer

Consumers Blurring Shopping Lines Between Channels

  At the intersection of what’s for dinner, where will I get dinner, more and more consumers are asking what is the fastest solution (84.6%), then what is the cheapest (51.4), and will everyone be happy with the food (49.2%) according to Foodservice Solutions® most recent grocerant scorecards.  Steven Johnson Grocerant Guru® at Tacoma, WA […]
3 min read
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  1. Technology & Innovation

2023 Retail Predictions (Part 2)

Last week we released the first batch of Steve’s predictions. This week we conclude with six more, centering on how “hybridization” will steal the crown from omni-channel, how trading-down (in product and format) will define the year, the likelihood that big consumer credit troubles emerge, why strong balance sheets reign supreme, how the Metaverse is […]
2 min read
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  1. Technology & Innovation

Culture wars claim M&Ms, new AI problems for CNET and more

Plus: How luxury developers are courting influencers without spending a dime. Anthropomorphic M&Ms have been one of the weirdest flashpoints of the culture wars. But indeed, that’s what’s happened, with the female (do candies actually have genders?) sweets in particular drawing ire over their choice of footwear from conservative commentators. Now, M&Ms says it is […]
4 min read
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  1. Media & Marketing

How the Explosive Growth of Shoppable Ads will Impact Pricing and Spending

Social shopping is becoming more and more popular given the surge in social media usage and the ease of completing a transaction without ever leaving the app. It’s no surprise that social commerce sales are expected to reach $45.74 billion in 2022. With this growth, shoppable ads have been gaining traction over the last several […]
4 min read
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  1. Technology & Innovation

Teaming up: Retail Technology Show and the BRC announce innovation partnership

Retail Technology Show and British Retail Consortium have announced a strategic partnership which will showcase the role of innovation in driving the future of retail. This will see the latter lead a keynote session at Retail Technology Show, taking place at London’s Olympia on 26th-27th April, as part of a conference programme that also includes […]
2 min read
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  1. Channel: Restaurants

QSR’s Need More than Yesterday’s Drive-Thru to Drive Incremental Sales

  Does your restaurant drive-thru look more like yesterday than today or tomorrow’s drive-thru? Are you confined, limited, restricted in the total number of orders you can service through the drive-thru during peak dayparts? Many legacy drive-thru’s have reach peak performance during rush hour.  According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice […]
4 min read
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  1. Technology & Innovation

3 Service Investments To Help You Weather an Uncertain Economy

Macroeconomic conditions like inflation, supply chain challenges, labor shortages, and rapid changes across industries have all disrupted business as we know it. How can you keep up as the global landscape constantly changes? Invest in customer support. When your team has an efficient platform — not just the mashup of tools acquired over the years […]
7 min read
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  1. Holiday & Events

M&M’s pulls ‘spokescandies’ amid right-wing outrage, before Super Bowl ad starring Maya Rudolph

Actor Maya Rudolph to replace M&Ms spokescandies. Source: Mars (L) Getty Images (R) Candy maker Mars said Monday it is replacing its M&Ms “spokescandies” with actress Maya Rudolph after facing right-wing criticism over its mascot makeover. Rudolph will star in the candy brand’s Super Bowl LVII commercial, Chief Marketing Officer Gabrielle Wesley told CNBC. It […]
2 min read
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  1. Technology & Innovation

Microsoft announces new multibillion-dollar investment in ChatGPT-maker OpenAI

KEY POINTS Microsoft on Monday announced a new multiyear, multibillion-dollar investment with ChatGPT-maker OpenAI. Microsoft declined to provide a specific dollar amount, but Semafor reported earlier this month that Microsoft was in talks to invest as much as $10 billion. The deal marks the third phase of the partnership between the two companies, following Microsoft’s previous investments in 2019 and […]
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  1. Corporate Strategy

More with Less

Doing “more with less” is emerging as a sort of business mantra for 2023.  Microsoft CEO Satya Nadella used the term externally and internally this week to talk about the overall business climate.  In a memo to staff announcing layoffs, he looked outward:   “As we saw customers accelerate their digital spend during the pandemic, […]
3 min read
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  1. Channel: Ecommerce & Digital

Amazon Fresh UK pulls plug on Just Walk Out technology powered Dalston, London store

Amazon Fresh UK has closed its Dalston, London location, less than 18 months after opening it in a blaze of autonomous retail glory. Amazon did not respond to our request for comment. Its first UK checkout-free store arrived in March 2021, in Ealing, west London. It then quickly opened another 18, predominantly in the capital, […]
2 min read
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  1. Shopper & Customer

How The Martin Agency repositioned AXE to vibe with Gen Z consumers

With $0 media spend, the #DogeCan campaign generated 2 billion impressions. The iconic men’s grooming brand AXE set out to refresh its image. The brand, which was founded in 1983, was still presenting outdated messages about masculinity. Its messaging wasn’t in sync with the Gen Z consumers it aimed to capture. Through research, it defined […]
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  1. Technology & Innovation

Where arrogance and sophistication collide: the week’s six biggest retail technology news stories

It’s Friday, the weekend is almost upon us, so let’s kick back and reflect on another eventful week for the retail systems space. Here’s your briefing on the most important stories from the past five days, including H-E-B, AutoStore, Sainsbury’s, Just Eat, Wakefern Food Corp., and Trigo. 1. H-E-B taps AutoStore tech for ‘world’s most […]
4 min read
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  1. Media & Marketing

12 Principles For Building Successful Brands

Based on events of 2022, here are twelve do’s and don’ts to keep in mind as you build your brand in 2023. Do’s 1. Do Know The Business In Which You Do Business Please be specific. For example, you are not in the restaurant business; you are not in the fast food business; you are […]
5 min read
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  1. Media & Marketing

Digital Food Messaging Is the Foundation for Food Marketing in 2023

  Your customers first option when looking up “what’s for dinner” is on a hand-held device, either a phone or tablet.  Digital food marketing is simply the cost of admission in the world of fresh food marketing according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Outside eyes and open our eyes […]
3 min read
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  1. Technology & Innovation

The AI Hype Cycle — with Gary Marcus

Gary Marcus, a professor emeritus of psychology and neural science at NYU and the author of “Rebooting AI,” joins Scott to discuss artificial intelligence including the overall hype cycle, ChatGPT, and useful applications. Follow Gary on Twitter, @GaryMarcus. Scott opens with his thoughts on CEO pay, specifically Tim Cook’s pay cut. He then wraps up […]
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  1. Technology & Innovation

Prioritize CX With No-Code Automated Software Testing

In today’s retail environment, few things kill a sale and the customer experience (CX) more than software glitches and 404 error pages. Consumers expect seamless, personalized, on-demand digital solutions. In fact, 86 percent of customers say they would leave a brand after as few as two poor experiences, according to one 2022 study. The pressure […]
3 min read
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  1. Channel: Ecommerce & Digital

Best Buy cuts rewards program, prices are still on the rise and more

More companies are cutting back on rewards programs Whether you rely on stars for your Starbucks fix or you counted on Best Buy’s rewards programs for your gadget, you might have been noticing that many programs designed to reward consumers are feeling less, well, rewarding. According to CNN, more and more businesses are cutting back […]
2 min read
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  1. Media & Marketing

Peloton hires former Twitter executive as new head of marketing

In this article PTON Follow your favorite stocksCREATE FREE ACCOUNT Leslie Berland, chief marketing officer of Twitter Inc., speaks during the company’s #HereWeAre Women In Tech event at the 2018 Consumer Electronics Show (CES) in Las Vegas, Nevada, U.S., on Wednesday, Jan. 10, 2018. Patrick T. Fallon Bloomberg
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  1. Corporate Finance

Morphe Parent Company Files for Bankruptcy in Preparation for Sale

Beauty brand Morphe’s parent company FORMA Brands has initiated voluntary Chapter 11 proceedings in order to facilitate the sale of its assets for $33 million. The sale is part of an agreement that FORMA’s parent company, FB Debt Financing Guarantor, reached with an entity controlled by the agent under FORMA Brands’ existing secured debt. These […]
2 min read
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  1. Media & Marketing

Dickey’s Barbecue Pit Edifies Customization for Takeout Meals

  Empowering consumers to ‘Build Your Own’ customized meal that is perfect for each family is one of the most interactive participatory food marketing branded messages of 2023 and will garner incremental consumer buy-in during NFL Football Playoffs and the NCAA Basketball tournament soon after that according to Steven Johnson, Grocerant Guru®at Tacoma, WA based […]
2 min read
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  1. Technology & Innovation

2023 will be a chaotic year for martech, yet the start of a massive wave of growth

I’m going to start the year with a controversial prediction: we are at the beginning of a massive wave of growth in martech. The next 7 years of expansion in our industry and profession will dwarf the past 7 years. I assume that’s a controversial claim because most people think this is going to be […]
9 min read
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  1. Technology & Innovation

Verint boosts customer engagement platform with Qudini retail technology acquisition

Verint has announced the expansion of its customer engagement platform with technology acquired from Qudini, a provider of appointment scheduling solutions. Qudini is privately held and is based in the UK with approximately 20 employees. Terms of the deal were not disclosed. We’re very pleased to share today that Qudini has been acquired by Verint, […]
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  1. Channel: Ecommerce & Digital

Foxtrot Making Room for more Grocerant Fresh Food

  Grocerant niche Ready-2-Eat and Heat-N-Eat fresh prepared food continues to be in high demand from consumers driving topline sales and bottom-line profits according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Let’s look at some interesting facts about meals: IRI’s Jonna Parker at the ‘Fresh Center’ found, “What we’re seeing happen […]
3 min read
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  1. Shopper & Customer
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Millennials Dominated Holiday Shopping Spend — Here’s What it Means for 2023

In a year when holiday spending on gifts, travel and entertainment was down 1 percent from the year prior, one age group bucked that trend in a huge way. Millennials, perhaps aided by increased incomes due to “The Great Reshuffle,” told us it would spend a whopping 11 percent more than it did in 2021, […]
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  2. Department: Consumer Durables
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  11. Stores & Formats

Retail Traffic Trends #112: Consumer Habits 2023

While some trends come and go, there were a few trends that have stayed with consumers throughout the year.   As online shopping continues to be a popular choice for consumers, physical stores can offer shoppers perks that e-commerce can’t replicate.    This week we look at trends to increase foot traffic and customer loyalty. […]
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