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  1. Channel: Delivery

Wonder and Serve Robotics bring robot delivery to Grubhub marketplace in Chicago, Los Angeles, Alexandria

Wonder is partnering with Serve Robotics to bring autonomous delivery to customers in Chicago, Los Angeles and Alexandria on the Grubhub marketplace. The launch expands robot delivery across more than 100 participating merchants in Chicago and nearly 200 in Los Angeles, while also bringing the technology to Wonder’s Potomac Yard location in Alexandria. “A year […]
3 min read
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  1. Department: Food

Bullring Birmingham shopping centre boosts online visitor experience as AI powered engagement rises

Bullring Birmingham says it has transformed its website into a faster, mobile first digital experience designed to help shoppers find relevant brands, offers, and events before they arrive at the destination. The revamped platform has increased sessions to 1.6 times their previous level, improved page load speeds by 60% and is now handling around 1,000 […]
3 min read
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  1. Channel: Delivery

Co-op Group Chief Technology Officer Robert Elsey becomes retailer’s latest high profile departure

Co-op’s Group CTO Robert Elsey is set to leave the business in October, with the retailer hopeful of naming his replacement before he departs. Elsey joined Co-op in 2021 and guided it through last year’s high profile cyber attack. Prior to that, he was CTO and then CIO at Bank of England. The role at […]
4 min read
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  1. Channel: Ecommerce & Digital

B&M moves in to recruitment mode as data and AI become central to how value retailer operates

Value retailer B&M is in the market for a Head of Data & AI. In a LinkedIn post, Suzie Williams, Group IT Director at B&M Retail, said: “They say you wait ages for a bus and then three come along at once. Alternatively, you could say I’ve been saving the best until last. This time […]
3 min read
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  1. Media & Marketing

Chinese collectibles giant Pop Mart set to shutter Soho, London store at end of this month

Pop Mart, the Chinese retailer known for selling collectable vinyl figures in mystery blind boxes, has taken to social media to announce the closure of its store in Soho, London. In an Instagram post, it said: “To our amazing Soho community, thank you for all the wonderful memories, support, and love you’ve shared with us […]
3 min read
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  1. Channel: Ecommerce & Digital

AliExpress moves to boost American shopping experience ahead of its 2026 back to school sale

AliExpress has announced a new phase of US customer experience enhancements designed to give shoppers clearer order information, simpler eligible refunds, and more consistent support throughout the shopping journey. These are rolling out ahead of the company’s annual back to school sale, which runs from 17th – 26th August. “Shoppers come to AliExpress for value […]
3 min read
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  1. Channel: Delivery

Marc Lore’s Wonder mealtime and tech platform goes from 32 to 150 locations in less than two years

Wonder, a food delivery and technology startup founded in 2018 and fronted by former Walmart U.S. eCommerce executive, Marc Lore, has opened its 150th location. In a LinkedIn post, CEO Tony Hoggett said: “When I joined Wonder almost two years ago, we were celebrating the opening of our 32nd location. Today (Friday, 14th August) we’re […]
3 min read
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  1. Channel: Dollar/Value

Rich Spears returns to Lidl GB to become Senior Consultant in Store Design & Store Equipment team

Rich Spears has rejoined Lidl GB as an interim Senior Consultant in the Store Design & Store Equipment team. Spears previously worked for the retailer for 17 years, leaving in 2025. At that time, he served as Operations & PoS Team Manager (Deputy Head of Marketing/Operations). In a LinkedIn post, he said: “It’s a pleasure […]
3 min read
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  1. Channel: Ecommerce & Digital

Technology delivery specialist Ian McClure bids farewell to Co-op and heads to Marks and Spencer

Ian McClure has announced his departure from Co-op, where he spent seven years, most recently serving as Principal Technology Delivery Manager – SAP Operations. His next port of call is M&S. In a LinkedIn post, he said: “After an amazing chapter with an incredible team, it’s time for me to say goodbye to the Co-op […]
3 min read
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  1. Department: Consumer Durables

Search on for new leader as lululemon Chief AI and Technology Officer Ranju Das leaves retailer

Ranju Das has left lululemon, where he served as Chief AI and Technology Officer. He joined the retailer in September of last year, with a focus on leveraging AI and technology to redefine the retail landscape, enhancing guest experiences and internal operations. His LinkedIn bio noted: “My role involves creating responsible AI strategies that not […]
2 min read
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  1. CPG: Beverage

The Next Restaurant Battle Is Bigger Than Food: McDonald’s, Red Bull and the Fight for Consumer Occasions

  McDonald’s is getting into the energy-drink business with Red Bull, but from my perspective as the Grocerant Guru®, the bigger story is not caffeine. The bigger story is consumer evolution. Consumers are no longer willing to define a restaurant visit by the traditional three meals a day, a limited beverage menu and a single […]
6 min read
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  1. Technology & Innovation

Desert Island Retail Technology: Linda Johansen-James talks AI and the importance of human connection

As part of a new RTIH series, in which leading industry figures share the retail soundtrack of their lives, we sit down with Linda Johansen-James, Founder and CEO at International Retail Group, a global retail consulting and management firm helping brands launch, scale, and grow across physical, digital, and automated retail channels. RTIH: Your earliest […]
3 min read
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  1. Technology & Innovation

Barron McCann lands retail technology support contract with Entain for Ladbrokes and Coral estates

Barron McCann, a specialist in retail technology services, has secured a three-year contract with FTSE 100 sports betting and gaming giant Entain. The deal will see it deliver multi-device engineering support and lifecycle infrastructure services across Entain’s UK high street retail estate, operating under the Ladbrokes and Coral banners. It covers over 2,000 retail locations […]
4 min read
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  1. Data & Insights

Skincare brand Revive Collagen raids Sachi Skin to bring in Frederica Watson as E-commerce Director

Frederica Watson has joined Revive Collagen as its new E-commerce Director. She was previously at Sachi Skin where she served as Global Head of E-commerce & Performance. John Bailey, Founder and CEO at Revive Collagen, says: “Frederica is joining us at a hugely exciting stage in the business as we continue to expand internationally.” Watson […]
2 min read
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  1. Shopper & Customer

The New Revenue Playbook: What Hilton’s ResortPass Strategy Teaches Every Hotel, Restaurant, and Food Retailer About Growth

  Business leaders often search for the next disruptive innovation, but sometimes the most profitable opportunity is hiding in plain sight according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Hilton’s partnership with ResortPass isn’t simply about giving local consumers access to hotel pools and resort amenities. It represents a fundamental shift […]
5 min read
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  1. Data & Insights

Lidl GB and Neighbourly announce expansion of surplus food partnership with Olio to 200 stores

Lidl GB and Neighbourly have expanded their partnership with Olio, giving more shoppers the chance to collect surplus food from the former’s stores for free at the end of the day via the Olio app. The initiative is now available at around 200 Lidl stores, with plans to roll it out nationwide by the end of […]
2 min read
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  1. Data & Insights

Amazon Has Finally Cracked the Food Retail Code—Fresh Food, Fast Service, Price Value, and Personalized Convenience

  For more than two decades, the Grocerant Guru® has maintained that the retailers who would ultimately dominate food retail would not necessarily have the most stores—they would have the most relevant customer experience. That winning formula has always been remarkably simple: Price + Quality + Service + Convenience + Portability = Customer Value. Today, […]
6 min read
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  1. Data & Insights

7-Eleven taps Ibotta technology to bring performance-based promotions to convenience retail space

Ibotta has inked a deal to serve as the exclusive third-party provider of CPG digital offers (excluding age restricted items) to the 7-Eleven, 7NOW, and Speedway apps, reaching shoppers across more than 11,500 US store locations. The partnership gives CPG brands a direct path to 7-Eleven and Speedway shoppers through the Ibotta Performance Network, with […]
2 min read
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  1. Data & Insights

Comment: agentic commerce is the next frontier of retail but many retailers are struggling to keep up

I recently sat down with Dr. Astha Purohit, Director of Product Management, Customer Data and Identity at Walmart, to talk all things AI related. Stay tuned for the full interview, which will be published on this site in the near future and also in the next issue of RTIH magazine. A key talking point was […]
3 min read
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  1. Data & Insights

Value retailer B&M wraps Point of Sale roll-out across 790+ UK stores in partnership with PMC

Value retailer, B&M, has partnered with PMC to deploy a Point of Sale (PoS) solution spanning across its entire estate. Operating one of the UK’s largest value retail estates, it has replaced its legacy PoS solution with new hardware and updated software. It also wanted to enhance in-store experiences as part of the refresh, adding new capabilities […]
2 min read
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  1. Shopper & Customer

Clean Restrooms Are No Longer a Convenience—They’re a Competitive Advantage

  For decades, food retailers have spent billions of dollars improving menus, remodeling stores, and investing in technology. Yet one of the most influential drivers of customer loyalty remains one of the least glamorous: the restroom. Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® say’s just look at the latest Bradley Co. Healthy […]
4 min read
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  1. Shopper & Customer

Weigel’s Delivery Growth Proves the Regional C-Store Is Winning the Battle for Share of Stomach

For years, Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® said that the future of food retail would not be determined by who has the biggest stores, the largest assortment, or even the lowest prices. The winners would be the companies that own more food occasions throughout the day. Weigel’s latest delivery success […]
6 min read
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  1. Shopper & Customer

The Middle-Class Grocery Shopper Has Changed the Rules: Legacy Grocery Chains Must Reinvent or Risk Irrelevance

  For years the grocery industry assumed that value shoppers were concentrated in lower-income households while middle-income consumers remained relatively loyal to their favorite supermarket. That assumption is now proving dangerously outdated you know that’s what Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® has been documenting for years.  Well here is the […]
6 min read
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  2. Channel: Ecommerce & Digital
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5 Things NOT to Do When Pitching to a Retail Buyer (and What to Do Instead)

Pitching your product to a retail buyer can be one of the most exciting—and nerve-racking—moments for any product manufacturer. The stakes are high, competition is fierce, and buyers are constantly evaluating which brands deserve a spot on their shelves. Landing a retail deal can mean massive brand exposure, increased credibility, and a major jump in […]
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  3. Channel: Ecommerce & Digital
  4. Department & Category
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July E-Grocery Sales Up 21.5 Percent YOY

The July Brick Meets Click Grocery Shopping Survey is out, showing that total e-grocery sales were up 21.5 percent, primarily driven by continued growth – almost 15 percent – in average order frequency. A critical note from the report:   “Where there is growth in overall grocery spending, it comes from online sales. In contrast […]
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  1. Channel: Grocery
  2. Channel: Grocery

Kroger acquiring Giant Eagle in $1.65B deal

Kroger Co. is acquiring Giant Eagle, a family-owned food and pharmacy retailer, for a purchase price of $1.65 billion. Giant Eagle has approximately $9 billion in annual sales and 197 supermarkets and 11 standalone pharmacies across northern Ohio, western Pennsylvania, West Virginia, Maryland and Indiana, according to a press release. The purchase is comprised of […]
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