COVID19

Articles about the impact Covid19 has had on the retail industry.

  1. Shopper & Customer
CHICAGO – Circana on Monday announced the leading companies in its latest Growth Leaders rankings. The firm analyzed the growth performance of hundreds of public and private consumer packaged goods (CPG) companies ranging from $100 million to $60 billion in annual sales to develop the rankings. Circana will highlight the drivers of success for these […]
  1. Shopper & Customer
  Consumers are dynamic not static according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. So, the question becomes just why are consumers in 2024 time-starved? Ok, let’s see a few reasons: ·         Busy Lives: The juggle of work, family, and personal commitments continue to be a major time drain. ·         Economic Factors: With […]
  1. Technology & Innovation
Sainsbury’s has today been hit by an IT meltdown following an ‘error with an overnight software update’ that has prevented the grocery retailer from being able to fulfil online orders and accept contactless payments in stores. “We’re experiencing technical issues affecting some stores, our Groceries Online service and our ability to contact customers. Unfortunately, we will […]
  1. Corporate Strategy
It was a tough week to be at the top in retail with a number of companies announcing CEO switch-ups following disappointing performances, including Petco, Under Armour, Fossil Group and, as Retail TouchPoints previously reported, Allbirds. Former Best Buy COO to Lead Petco While CEO Search Gets Underway Ron Coughlin — who led Petco through […]
  1. Shopper & Customer
Consumers want convenience, personalization and value — it’s what pushed the U.S. retail market to a record $5.13 trillion in 2023. As inflation subsides, what shoppers want and how they spend will keep playing a big role in how the market evolves. Retailers need to keep pace with a more connected, savvy and discerning customer […]
  1. Channel: Grocery
MNB reader Karl Graff emailed me about yesterday’s story concerning the staff of a Wisconsin Dollar General store that quit en masse, and my comment that “dollar stores in general have a reputation for cutting corners wherever and whenever possible, with low staffing levels that put enormous stress on the folks who do work there.  […]
  1. Shopper & Customer
Axios reports on a new Gallup and Walton Family Foundation study saying that “Generation Z is America’s most diverse cohort yet — but they’re united by deep anxieties about the world around them … A collision of political, economic and social trends has minted a generation in which huge numbers of people struggle to cope […]
  1. Department: Nonfood
Ron Coughlin, who led Petco for five years as the pet retailer’s CEO, announced Wednesday he was stepping down from the company and would remain as an advisor to the board. Petco named Michael Mohan, the former Best Buy president and COO, interim CEO while the board conducts a search for a permanent chief executive. […]
  1. Channel: Ecommerce & Digital
The CPG Guys are joined in this episodee by Bharat Pulgam, Founder & CEO of Buncha, a last-mile technology company that uses W2 shoppers and refrigerated vehiclesto provide best in class service. With a unique batching system, Buncha is able to work with retailers to maximize deliveries in a reliable and efficient manner. What sets […]
  1. Trends & External Forces
The New York Times reports this morning that “the Consumer Price Index climbed 3.2 percent last month from a year earlier, up from 3.1 percent in January. That’s down notably from a 9.1 percent high in 2022, but it is still quicker than the roughly 2 percent that was normal before the 2020 pandemic. “After […]
  1. Trends & External Forces
Next week, Drug Channels Institute (DCI) will release our 2024 Economic Report on U.S. Pharmacies and Pharmacy Benefit Managers. It’s the 15th edition of our popular and comprehensive examination of the entire U.S. drug pricing, reimbursement, and dispensing system. For 2023, DCI estimates that U.S. prescription dispensing revenues reached $621 billion in 2023, driven by […]
  1. Department: HBC
WASHINGTON – More than 300 pharmacists, other pharmacy representatives, student pharmacists and faculty, state association allies and others — representing all 50 states — will convene in Washington, D.C., March 13-14, for the National Association of Chain Drug Stores (NACDS) RxIMPACT Day on Capitol Hill. The pharmacy advocates will urge Members of Congress to act […]
  1. Media & Marketing
We are partnering on today’s episode with Pricespider, who helps the world’s brands, big and small, to enrich the consumer journey and build long-lasting relationships with their shoppers, resulting in more revenue and higher profit margins.  The CPG Guys are joined in this episode by SVP of strategy & Director of strategy for PriceSpider – […]
  1. Department: HBC
Karissa Bodnar, Founder and CEO of clean beauty brand and DTC success story Thrive Causemetics, grew up in a small town in rural Washington state. She lived off a dirt road where neighbors were few and far between, there was no cable and the internet was sporadic. Not exactly the kind of place one imagines […]
  1. Data & Insights
With the global pandemic acting as a catalyst for change, retailers have been thrust into a new realm of challenges and opportunities. The acceleration in the adoption of digital tools and strategies has become a lifeline for many, enabling them not only to survive but to thrive amidst unprecedented conditions.   A recent panel hosted by […]
  1. Trends & External Forces
Since opening Whyte’s of New Pitsligo in April 2022, rookie retailer Julie-Ann Whyte has battled numerous bumps in the road to create a store that truly serves her community. Like millions of others, Julie-Ann Whyte’s experience of being locked down at home during the pandemic… This story continues at Mini profile: Nisa retailer Whyte’s of […]
  1. Technology & Innovation
Today at Big Technology, we’re debuting a new Big Tech Insider columnist, adding to our series where experts with unique insights about the tech giants— and experience within them — tell the story behind the headlines. David Kiferbaum held various roles within Google from 2015 – 2023. And today, he writes of its open culture’s […]
  1. Channel: Mass
Got this email responding to Tom Furphy’s and my Innovation Conversation about Walmart’s Luminate program: Walmart does not necessarily need to use data to target specific customers because they attract a large percentage, overall, of demographic and income levels.  If they already know that XX% of people from a specific economic level regularly shop in […]
  1. Shopper & Customer
From brand and product options to the methods to purchase, consumers have more choices than ever in how their shopping experience comes to life. The most recent shift in consumer mindset and shopping preferences happened as a result of the COVID-19 pandemic. Because so many retailers were forced to shift to online-only during this time, […]
  1. Shopper & Customer
For small businesses with brick-and-mortar stores, foot traffic is (almost) everything. That’s bad news for both rural towns and small business hubs like San Francisco or New York, which haven’t yet recovered to pre-pandemic foot traffic levels. With fewer people walking along city streets and a seasonal dip in sales after the holidays, small retailers […]
  1. Shopper & Customer
The UK homeware market has shown remarkable resilience and adaptability in recent years, having faced the extended hiatus of the COVID-19 outbreak and a cost of living crisis which squeezed budgets back to the essentials. The high interest rates of 2023 also impacted homebuyers – a key target market for this sector. Despite these challenges, […]
  1. Technology & Innovation
Gen Alpha is poised to reach 2 billion people by 2025, making it the largest generation in history, according to Matt Smith, Trends Manager at GWI. However, the influence and impact of this consumer base already are significant, considering the heightened role they’ve played in household decision-making processes since the start of the pandemic. “Families […]
  1. Channel: Ecommerce & Digital
Thrasio, one of the highest-profile Amazon “rollup” firms — so-called because they acquire Amazon third-party sellers en masse and roll them up into a larger entity to consolidate operations (and ideally scale profitability) — has filed for bankruptcy in an effort to “strengthen its financial position.” Thrasio said it will continue normal business operations for […]
  1. Trends & External Forces
WASHINGTON – Inflation and the Federal Reserve’s efforts to bring it under control will remain big factors in the economy this year, according to National Retail Federation Chief Economist Jack Kleinhenz.“With the U.S. economy’s strength resting heavily on household spending, all eyes are on the consumer – and how consumers will respond the next few […]
  1. Data & Insights
The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. As if this […]
  1. Trends & External Forces
The New York Times has a piece about the impetus for shrinkflation, and the underlying economics. “Companies are downsizing products without downsizing prices, and consumer posts from Reddit to TikTok to the New York Times comments section drip with indignation at the trend, widely known as ‘shrinkflation’,” the story says, noting that “the practice isn’t […]
  1. International
Wet weather hit UK shoppers so severely in February that retail footfall had one of its biggest drops since Covid, according to British Retail Consortium (BRC) figures. UK retail footfall dropped by 6.2% between 28 January and 24 February compared with the same period last… This story continues at Rainy February hits footfall for UK […]
  1. Channel: Restaurants
  Time and time again we all stumble.  Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® believes that good companies are simply better at recovering from those stumbles.  Let’s take a look at Darden Restaurants, the parent company of Olive Garden and other popular restaurant chains, has faced its share of challenges and […]
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  1. Media & Marketing
  2. Channel: Restaurants
  3. Department & Category
  4. Department: Consumer Durables
  5. Department: Food
  6. Department: Nonfood
  7. ESG
  8. Media & Marketing
  9. Data & Insights
  10. Shopper & Customer
  11. Technology & Innovation
  12. Trends & External Forces
  13. Merchandising
  Don’t want to cook, don’t want to do dishes, well according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® your kids don’t want you hear you complain about cooking dinner either. Chuck E. Cheese has a new program for that has a great chance to make the entire family happy according […]
  1. Channel: Mass
  2. Corporate Finance
  3. Media & Marketing
  4. Agencies & Vendors
  5. Data & Insights
  6. Trends & External Forces
Target reported Q4 and 2023 financial results at its annual investor day on March 5, 2024. Quarterly comp performance improved sequentially from Q2 to Q4, but 2023 ended with comps down -3.7%. Profitability outperformed expectations as the company realized $2B of operating income growth in 2023 and reported notable gross margin improvements. The stock was […]
  1. Trends & External Forces
  2. CPG: Food
  3. Channel: Ecommerce & Digital
  4. Channel: Grocery
  5. Channel: Mass
  6. Department & Category
  7. Department: Beverage
  8. Department: Food
  9. Department: HBC
  10. Acquisitions, Divestitures & Mergers
  11. Corporate Strategy
  12. Corporate Finance
  13. ESG
  14. Partnerships & Alt Profit
  15. Media & Marketing
  16. Data & Insights
  17. Shopper & Customer
  18. Technology & Innovation
  19. Trends & External Forces
  20. Retail Operations
  21. Associates & Employees
  22. Operations & Supply Chain
  23. Owned Brands (Private Label)
  24. Stores & Formats
Comments from Chairman and CEO Rodney McMullen. "Kroger achieved strong 2023 results, in line with our long-term growth model and built upon three consecutive years of historic growth.

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