COVID19

Articles about the impact Covid19 has had on the retail industry.

  1. Shopper & Customer
  Time and time again regular readers of this blog have heard Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions® explain how and why consumers do not want to invest the time to cook a meal from scratch.  Rather consumer like to buy grocerant niche Ready-2-Eat or Heat-N-Eat meals or meal components. Yes, […]
  1. Media & Marketing
In this episode, Sri & PVSB engage in some rank punditry as they explore the state of the CPG/Retail industry half way into 2022. Topics they cover: State of omnichannel – ecommerce or store – who is winning?  Implosion of immediate delivery vertical The emergence of live streaming & video  Influence of digital content on […]
  1. Shopper & Customer
The disruption and shifting demands of the past 24 months have elevated retail’s focus on the “consumer experience,” as e-commerce transformed the way retailers do business and forced large-scale technology adoption and innovation. But while it may seem like the shift to experience-focused retail delivery happened overnight, these changes were already underway, even before the […]
  1. Trends & External Forces
The second half of 2021 saw 35.5 billion online transactions processed with a global growth in volume of 44 percent year-over-year (YoY), according to a recent LexisNexis® Risk Solutions study. The study illustrated that accelerated digitalization, fueled by the pandemic, continues across a multitude of different demographics and geographies. This change in consumer mentality and […]
  1. Data & Insights
What do you get when you combine one of the largest shopping events of the year with historic levels of inflation, stock shortages, and labor issues? We’ll tell you exactly what you get… You get the 2022–23 Back to School (BTS) shopping season. As noted in Field Agent’s Back to School Success Kit: How Brands […]
  1. Department: Nonfood
Household Income Distribution in the U.S. Visualized as 100 Homes Income inequality and wealth disparity have been frequent topics of conversation, even before the pandemic upended the economy. Now, rising inflation and interest rates, and a possible recession on the horizon are bringing these societal divides into sharp focus. In the above visualization, U.S. households […]
  1. Technology & Innovation
Ikea is currently undergoing the biggest digital transformation in its almost 80-year history. “We are realistic. We know that the first thing that springs to mind are “big blue boxes” when people think of us, and not technology or digital innovation,” says co-Chief Digital Officer Wim Blaauw. “When I joined the digital organisation two years […]
  1. Technology & Innovation
As the pandemic has had unforeseen impacts on beverage manufacturing, experts note that advanced palletizing systems have helped warehouse operations increase efficiencies while bringing returns on investment.
  1. Shopper & Customer
The pandemic sucks. Bold statement. I know, I know. Our relationship with COVID-19 feels like the most toxic relationship you could imagine. Once we think we’re close to done with cancellations, quarantines and masks, one of those pesky little variants pops up and forces itself back into our lives. We grab our belongings (I imagine […]
  1. Operations & Supply Chain
We’ve all noticed many of the things we buy are in short supply. From our favorite foods to furniture, items that once seemed to be in abundance on store shelves or online are out of stock and often come with lengthy waitlists. Pandemic-induced supply chain plagues — like chip shortages, labor shortages, and backlogged cargo […]
  1. Media & Marketing
Retail employees are seeking better workplace technology solutions to manage their availability, holiday and pay, according to research by Fourth. The company’s new whitepaper is built on two surveys. One was of 502 retail workers in the UK, and the second was of 251 HR, digital transformation, IT, finance and operations decision makers at senior […]
  1. Shopper & Customer
Key features your mobile app must have to create the ideal customer experience By Brandon Solnit – PAR Technology As we move into a post-pandemic world, restaurants have needed to adjust and adapt their services for their guests. In the eyes of the customer, mobile ordering apps have become a hot commodity in the restaurant […]
  1. Trends & External Forces
There was a shortage of fireworks in 2020 and 2021. Supply shortages are no longer a problem, but consumers will be shelling out way more to get less this Independence Day. “I would say from 2019 till ‘22, items’ [costs] have at least doubled,” said Bruce Zoldan, president and CEO of Phantom Fireworks.
  1. Data & Insights
Growth of home goods industry is starting to slow The home category won big during the pandemic, with both multi-category generalists and home-focused retailers reporting record sales.  This continued into 2021. Looking at the top 30 pure-play furniture retailers, YipitData found consistent year-over-year GMV growth. However, in both March and April 2022, year-over-year GMV had […]
  1. Data & Insights
Business leaders have been on a wild ride since early 2020, and now economists predict a challenging road ahead. It’s never been more important to empower every worker with the data they need to understand, analyze, and make decisions. Why? Data-literate workforces create data-driven companies with higher revenue, better customer service, best-in-class efficiency, and better […]
  1. Trends & External Forces
DEERFIELD, Ill. — Walgreens Boots Alliance posted third quarter sales and earnings that beat Wall Street’s projections. The company’s adjusted earnings per share of 96 cents topped analysts’ forecast of 92 cents, while its revenue of $32.6 billion exceeded the predicted $32.06 billion. WBA said it was maintaining its full year adjusted EPS guidance of […]
  1. Trends & External Forces
WASHINGTON – The U.S. economy’s rate of growth is slowing, but consumers remain financially healthy and the nation is unlikely to enter into a recession during the remainder of 2022, National Retail Federation chief economist Jack Kleinhenz said Thursday. “I am not betting on an official recession in the near term, but the most recent […]
  1. Data & Insights
In this episode of Revolutionary Retail, our panelists explore the impact COVID-19 had on the labor market and supply chain, emerging retail technology, and the importance of implementing this new technology to improve customer experience. Panelists: Susan Walsh, GM and CTO, US Retail and Consumer Goods at Microsoft Cathy Hotka, Retail Insider at Cathy Hotka […]
  1. Channel: Grocery - Natural
From the Wall Street Journal, an interview with incoming Whole Foods CEO Jason Buechel in which he says that “price investments are resonating with Whole Foods customers, he said, particularly as inflation is changing the way people shop. “As prices increase, the grocer is working with suppliers and deciding how much to pass on and […]
  1. Data & Insights
In late May, the U.S. military airlifted 70,000 pounds of baby formula from Europe to the U.S. to help with the national shortage.  It was another troubling development in what has become a national supply-chain crisis that’s still affecting everything from cars to semiconductors to lumber. And that’s a problem for marketers focused on lower-funnel […]
  1. Channel: Restaurants
How the new Taco Bell Defy in Brooklyn Park, Minnesota is defying the odds and changing the way drive-thrus operate By Brandon Solnit – PAR Technology Drive-thru services account for a large portion of fast-food restaurant operations. With 42% of all restaurants operating drive-thrus, it has become an operational necessity. From line-busting to pulling cars, […]
  1. Technology & Innovation
Payment services are evolving and PARPay is here to help your restaurant adapt to the forever-changing times By Brandon Solnit – PAR Technology As the pandemic slowly starts to subside and life inches back to normal, the restaurant industry has seen a major change in the way customers make purchases. One thing Covid-19 brought to […]
  1. Shopper & Customer
The rising cost of living is wreaking havoc with consumer spending. And as food, transport, and energy prices continue to rocket, consumers aren’t the only ones cutting back. Tesla recently announced mass layoffs, while buy-now-pay-later giant Klarna has cut 10% of its staff. We see a clear consumer dilemma in our Zeitgeist data – between […]
  1. Operations & Supply Chain
On June 8 and 9, 2022, Deliver Event took place in Amsterdam. This event gave us the opportunity to meet and exchange with logistics solutions from all over the world. In this context, I had the opportunity to exchange with Jan Heijblom, Sales Manager at GreyOrange. Jan and I were able to discuss various topics, […]
  1. Media & Marketing
Amazon Prime Video’s Watch Party feature, which lets you watch a movie or a TV show together with your friends remotely, is now available on smart TVs, streaming devices like Roku, and gaming consoles like Xbox or PlayStation. Before this expansion, the feature was available on desktops, Fire TV devices, and on the Prime Video […]
  1. Technology & Innovation
Consumer packaged goods companies — think PepsiCo or Nabisco — face steep challenges from the rising cost of living and distribution. As inflation continues unabated, consumers’ disposable income isn’t going as far as it used to while products are becoming more expensive to ship. The pressure is on businesses to place their bets on the […]
  1. Corporate Strategy
Mark Tritton, who took over as CEO of Bed Bath & Beyond in late 2019 to lead a transformation amid declining store traffic, resigned from his position on Wednesday. Bed Bath & Beyond Board Director Sue Gove, who is taking over as interim CEO, said in a news release that the leadership change occurred because […]
  1. Shopper & Customer
Generation Z, or those born from 1997-2012, will be America’s largest generation by 2034, topping out at about 80 million. The oldest adult Gen Zers are already establishing potentially long-lasting earning and spending patterns, while the younger members of this demographic are still learning their first lessons about spending, saving and employer relations. To understand […]

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Editor’s Choice

  1. Channel: Restaurants
  2. CPG: NonFood
  3. Channel: Restaurants
  4. Department & Category
  5. Department: Consumer Durables
  6. Department: HBC
  7. ESG
  8. Partnerships & Alt Profit
  9. Media & Marketing
  10. Data & Insights
  11. Shopper & Customer
  12. Trends & External Forces
The KFC x Crocs Clogs sold out quickly after New York Fashion Week influencer event, winning KFC an award in the ‘Events: New Product or Service Launch’ category of Ragan’s 2021 Media Relations Awards. After grabbing attention with its Extra Crispy Sunscreen, fried chicken-scented scratch ‘n’ sniff Valentine’s Day cards, and an 11 Herbs & […]
  1. Data & Insights
  2. Corporate Strategy
  3. Media & Marketing
  4. Data & Insights
  5. Shopper & Customer
  6. Technology & Innovation
  7. Trends & External Forces
  8. Associates & Employees
  9. Holiday & Events
What do you get when you combine one of the largest shopping events of the year with historic levels of inflation, stock shortages, and labor issues? We’ll tell you exactly what you get… You get the 2022–23 Back to School (BTS) shopping season. As noted in Field Agent’s Back to School Success Kit: How Brands […]
  1. Corporate Finance
  2. Department: HBC
  3. Acquisitions, Divestitures & Mergers
  4. Corporate Strategy
  5. Corporate Finance
  6. ESG
  7. Data & Insights
  8. International
  9. Shopper & Customer
  10. Technology & Innovation
  11. Trends & External Forces
  12. Merchandising
  13. Operations & Supply Chain
Kohl’s is off the sales block following the end of talks with Franchise Group (FRG), which has been the highest bidder for the company since the retailer began seeking a buyer in January 2022. When exclusive acquisition negotiations began in early June, FRG proposed $60 per share for Kohl’s, a valuation of $8 billion, eventually […]
  1. Associates & Employees
  2. Department: Foodservice
Today, the Underground Donut Tour, the World's Best Donut Tour, is launching their first tour within the European Union, specifically, in Dublin, Ireland. The Underground Donut Tour has been running for 7 years across the US and the UK, including Chicago, Philadelphia, New York City, Portland, Seattle, Boston, Nashville, New Orleans, London and now adding Dublin to our roster. Hosting thousands of guests from around the world and showcasing the best doughnuts each city has to offer.

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