Shoppers

Articles about shoppers and their changing shopping behavior.

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  1. Shopper & Customer

Digital Experience Gaps Put Revenue On the Line 

 A whopping 81% of consumers plan to maintain or increase their digital usage, even as COVID-19 restrictions lift, according to a survey from FullStory. Is your business prepared to deliver an easy, friction-free experience?   During this episode of Retail Remix, Kirsten Newbold-Knipp, CMO of FullStory, and Elizabeth Simmer, Head of Onboarding & Professional Services, sit […]
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  1. Channel: Ecommerce & Digital

12 New Ecommerce Books for Fall 2021

Here’s a batch of new ecommerce books for your fall reading list. There are titles on branding, social media marketing, personalized customer experience, entrepreneurship, and the post-pandemic workplace. I compiled this list using Amazon. From Amazon’s “Books” category, I selected “Business & Money.” From there I chose the “Processes & Infrastructure” sub-category and selected “E-commerce.” […]
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  1. Department & Category

FMI: Retailers face increasingly complex business cycle

ARLINGTON, Va. – The Food Industry Association (FMI) is out with a report that examines how traditional grocery business cycles are being upended by pandemic-fueled changes in consumer behaviors. “The Food Industry Speaks 2021” tells the story of the food retail industry’s resilience and transformation in 2020, and identifies how the landscape continues to shift, […]
3 min read
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  1. Department: HBC

Henkel names senior leader of North American beauty care

STAMFORD, Conn. — Henkel, a leading manufacturer of well-known brands including Dial soaps, and Schwarzkopf hair care, has named David DiBernardino as regional head, consumer beauty care North America. In this role, DiBernardino will lead the Henkel Consumer Beauty business in the United States and Canada, with goals that include continuing the business‘ focus on building […]
2 min read
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  1. Technology & Innovation

3 Things We’ve Learned About Training the Tech Workforce of the Future

The ways we work have radically changed. But the ways we build our workforces have not undergone the same shifts. How do we hire, support, and prepare a tech workforce for jobs that don’t exist yet? How do we ensure that the workforce we build is more inclusive, diverse, and skilled than ever?   These are […]
4 min read
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  1. WitsNotes

QuickWit Weekly (9/20): WitsNotes Vol. 3 & Last Week’s Top Retail News

Loyalty takes center-stage with WitsNotes Volume 3:  Title: The Tipping Point of Loyalty (2021) Author: Upside Topic(s): Loyalty, Retail Length: 66 pages RetailWit Summary: 2 pages The Summary: The value of a loyal customer has increased—for retailers, the top loyal customers are worth up to 27x of revenue versus your non-loyals. And, shoppers are less […]
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  1. Channel: Ecommerce & Digital

Will Supportive Spending Impact Ecommerce?

The pandemic changed how shoppers think about life generally and the products they use specifically, according to reports from Google, Accenture, and others. This includes picking brands and products for ethical reasons instead of economic ones. The post Will Supportive Spending Impact Ecommerce? appeared first on Practical Ecommerce.
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  1. Shopper & Customer

Video Forum: Wendy Liebmann, WSL Strategic Retail

Wendy Liebmann has devoted her career to charting the changing wants and needs of consumers and analyzing what that evolution means for the retail and CPG sectors. In this week’s Video Forum, Liebmann, chief executive officer and chief shopper at WSL Strategic Retail, talks about mass market retailers’ performance during the COVID pandemic, ongoing industrywide […]
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  1. Channel: Convenience

Taco Bell’s Insincere Subscription Service

  There are times that old industry insiders pontificate on things that they just don’t understand.  This may not be the case this time for our own Grocerant Guru®, Steven Johnson, based in Tacoma, WA with Foodservice Solutions®.  Johnson stated, “consumers are attracted to restaurant brands for a plethora of reasons most are tired to […]
3 min read
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  1. Department & Category

Shearer’s Foods Expands to Pennsylvania

Pennsylvania Governor Tom Wolf last week announced that private brand snack manufacturer Shearer’s Foods will expand its company in Erie, creating dozens of new jobs, retaining hundreds of existing positions, and injecting millions of dollars into the local economy. “We in Pennsylvania know that our commonwealth is the best place to live and do business, […]
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  1. Shopper & Customer

The Future of Shopping – Insights From Mikaela Jaconelli

Raydiant’s new series, the Future of Shopping, interviews experts and thought leaders with a goal of better understanding what organizations can do to prepare themselves for what lies ahead.  The following is an interview we recently had with Mikaela Jaconelli, Director of Client Success at Tipser. How has consumer shopping behavior evolved over the past […]
3 min read
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  1. Shopper & Customer

The Future of Shopping – Insights From Amal Jomaa

Raydiant’s new series, the Future of Shopping, interviews experts and thought leaders with a goal of better understanding what organizations can do to prepare themselves for what lies ahead.  The following is an interview we recently had with Amal Jomaa, Head of Fashion at SO REAL Digital Twins AG. How has consumer shopping behavior evolved […]
4 min read
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  1. Shopper & Customer

Five Important Goals A Retail Business Should Have

Your retail business goals are things you want to achieve when growing and establishing your business. Coming up with business goals is vital for all types of business regardless of its location or what you sell. As a business owner, every aspect of your business concerns you, and you need to set clear goals for […]
3 min read
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  1. Media & Marketing

Breitling goes live with Fluent Commerce OMS tech

Luxury watchmaker Breitling has implemented an order management system (OMS) from Fluent Commerce.  The decision was made to replace its platform with a modern “headless architecture”, able to support peak season and growth. Immediate benefits for Breitling, and its customers, include the ability to open and manage orders from every sales channel and coordinate the […]
3 min read
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  1. Shopper & Customer

The Future of Shopping – Insights From Paul Miser

Raydiant’s new series, the Future of Shopping, interviews experts and thought leaders with a goal of better understanding what organizations can do to prepare themselves for what lies ahead.  The following is an interview we recently had with Paul Miser, CSO at Icreon. How Has Consumer Shopping Behavior Evolved Over the Past 5 Years?  There […]
2 min read
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  1. Trends & External Forces

The Future of Shopping – Insights From Maria Vasserman

Raydiant’s new series, the Future of Shopping, interviews experts and thought leaders with a goal of better understanding what organizations can do to prepare themselves for what lies ahead.  The following is an interview we recently had with Maria Vasserman, Marketing Communications Specialist, MAROPOST. How has consumer shopping behavior evolved over the past 5 years? […]
2 min read
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  1. CPG & FMCG

Retail Media Process Management with WNS’s Seema Kashyap & Sinan Gurman

The CPG Guys, Sri & PVSB, are joined in this episode by Sinan Gurman – SVP of data & analytics, and Seema Kashyap – Director and practice leader of Marketing Analytics at WNU at WNS (Holdings) Limited (NYSE: WNS), a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics and […]
2 min read
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  1. Channel: Ecommerce & Digital

How can SME retailers conquer the last mile?

By John Gallemore, CEO, THG Ingenuity  The last 18 months have seen extraordinary growth in online shopping, as the world adjusted to home working alongside periods of lockdown and isolation.  Indeed, THG data shows that sales increased by 42% in 2020, with a 73% uplift in new customers year-on-year.   For many retailers, it’s been challenging – in some cases impossible – to keep […]
3 min read
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  1. Shopper & Customer

The Future of Shopping – Insights From Nick Shackelford

Raydiant’s new series, the Future of Shopping, interviews experts and thought leaders with a goal of better understanding what organizations can do to prepare themselves for what lies ahead.  The following is an interview we recently had with Nick Shackelford, Managing Partner, Structured Agency. How has consumer shopping behavior evolved over the past 5 years? […]
2 min read
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  1. Shopper & Customer

The Future of Shopping – Insights From Taylor Ryan

Raydiant’s new series, the Future of Shopping, interviews experts and thought leaders with a goal of better understanding what organizations can do to prepare themselves for what lies ahead.  The following is an interview we recently had with Taylor Ryan, CEO of Klint Marketing. How has consumer shopping behavior evolved over the past 5 years? […]
3 min read
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  1. Media & Marketing

Demand Curve: How to get social proof that grows your startup

Nick Costelloe Contributor Share on Twitter Nick writes actionable growth marketing insights as head of content at Demand Curve. More posts by this contributor Demand Curve: How to double conversions on your startup’s homepage Demand Curve: 10 lies you’ve been told about marketing When people are uncertain, they look to others for behavioral guidance. This […]
2 min read
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  1. Technology & Innovation

QVALON sponsors overall winner category at RTIH Innovation Awards

We’re pleased to announce QVALON as sponsor of the Overall Winner category at our 2021 retail technology awards. QVALON, which is also sponsoring the Most Innovative UK retailer and Most Innovative Global Retailer categories, is a cloud-based mobile solution designed to manage, monitor, and maximise retail operations. The system ensures a uniform execution of operational […]
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  1. WitsNotes

QuickWit Weekly (9/20): WitsNotes Vol. 3 & Last Week’s Top Retail News

Loyalty takes center-stage with WitsNotes Volume 3:  Title: The Tipping Point of Loyalty (2021) Author: Upside Topic(s): Loyalty, Retail Length: 66 pages RetailWit Summary: 2 pages The Summary: The value of a loyal customer has increased—for retailers, the top loyal customers are worth up to 27x of revenue versus your non-loyals. And, shoppers are less […]
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