Shoppers

Articles about shoppers and their changing shopping behavior.

  1. Shopper & Customer

Robinsons invites shoppers to ‘get more for less’

Robinsons has introduced new 750ml price-marked packs plus 33% extra free for shoppers. On-shelf from mid-April, the packs will be available exclusively in the wholesale, convenience and impulse channel, in both Orange and Apple & Blackcurrant single concentrate flavours  for£1.59. Robinsons new price-marked packs offer… This story continues at Robinsons invites shoppers to ‘get more […]
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  1. Channel: Ecommerce & Digital

Ocado CEO Tim Steiner slips into hot seat at online retailer’s technology division Ocado Solutions

Ocado Group reports that CEO Tim Steiner will temporarily lead Ocado Solutions, the company’s technology sub-unit. The move comes as current boss, John Martin, steps down after 18 months in the role, having taken over in 2023 from Luke Jensen. James Matthews, the current CEO at Ocado Technology, will also become Deputy CEO of the […]
4 min read
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  1. Data & Insights

What troubles shoppers when searching online

​[[“value”:” This audio is auto-generated. Please let us know if you have feedback. All areas of a product’s description have the power to turn a viewer into a shopper. This includes, but is not limited to, product photos, videos, product descriptions, size and dimensions, reviews and color. “In this new world that we live in, […]
2 min read
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  1. Technology & Innovation

Spur raises $4.5 million from various investors to build out agentic AI solution for online retailers

Spur, which provides e-commerce retailers and travel booking platforms with AI powered quality testing that emulates real consumer shopping behaviour, has secured $4.5 million from investors including First Round, Pear VC, Neo, Conviction, Liquid2Ventures, and Predictive Venture Partners. This takes the total raised to date to $4.625 million. Other notable angel investors in the round […]
3 min read
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  1. Channel: Mass

Walmart Leverages Geospatial Tech to Expand Delivery to 12 Million New Households

Walmart has deployed geospatial technology to create a data science model that divides geographic areas into precise hexagonal grids, with the goal of optimizing delivery zones for greater efficiency. Redefining how it maps delivery areas has allowed Walmart to expand its reach to 12 million additional households across the U.S., increasing consumer access to same-day […]
2 min read
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  1. Data & Insights

The AI Advantage: When and Where to Apply It in Your Patient Support Program

Today’s guest post comes from William Grambley, Chief Product Officer at AssistRx.   William discusses four specific uses cases for how AI can create efficiencies and improve patient support programs for both healthcare providers and patients. He provides three considerations that life sciences organizations should evaluate when adopting AI in their patient support programs.   To […]
2 min read
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  1. Department & Category

The Rise of the Grocerant: How Convenience Stores Are Outsmarting Legacy Chain Restaurants Where Have Fast-Food Diners Gone? Not home—but to the neighborhood convenience store.

  The foodservice landscape is shifting, and convenience stores (C-stores) are rapidly transforming from quick fuel stops into legitimate food destinations. They’re capturing a growing share of consumer dollars, satisfying cravings for variety, value, and ease—at a pace legacy chain restaurants simply can’t match. According to the National Association of Convenience Stores (NACS), foodservice accounted […]
4 min read
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  1. Shopper & Customer

Sansolo Speaks:  Communicate, Communicate, Communicate

by Michael Sansolo We’ve talked a lot here on MNB recently about the importance of communication to shoppers especially in volatile times. As KC pointed out this week, Stew Leonard’s did a masterful job of helping shoppers both understand the potential impact of sweeping tariffs and see how the company will be handling them. It’s […]
3 min read
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  1. Operations & Supply Chain

Stanley Tucci Returns To Italy

After a couple of seasons on CNN, actor-writer Stanley Tucci is bringing his acclaimed travel series to the National Geographic channel, which can be found on Disney+. Renamed “Tucci In Italy,” the five-part series “follows Tucci across Italy’s stunning landscapes as he explores the deep connections between food, culture and history. More than a travelogue, […]
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  1. Department: Food

Your Views:  “Differentiated in a Sea of Retail Sameness”

MNB reader Bob Wheatley weighed in on a piece I wrote about the importance of supermarkets actually emphasizing food: Was in an exploratory meeting at one time with the newly appointed CEO of a higher quality grocery chain, talking about strategies to build their brand and business. We were of like minds about the mindset […]
5 min read
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  1. Shopper & Customer

Taking Home a Piece of Hospitality: Designing Merchandise Opportunities for Hospitality Spaces

In an era when consumers value a true hospitality experience — beyond just the menu or guest room — more than ever, owners and designers are rethinking traditional hospitality design. The boundaries between dining, staying and shopping are dissolving, giving rise to a new approach that allows customers to savor their experiences and hold on […]
4 min read
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  1. Data & Insights

Want to Drive Success in 2025? You Need to Diversify Your Social Campaign Creatives

Success in digital advertising doesn’t happen overnight. Instead, it’s the result of thoughtful planning and strategic creativity. With 87% of shoppers saying social media influences their purchase decisions, it’s more important than ever to ensure your campaigns are hitting the mark. Rather than reactively thinking of creative shifts as last-minute adjustments, it’s never too late […]
3 min read
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  1. Trends & External Forces

Michaels ups balloons, party supplies as Party City, Joann disappear

​[[{“value”:” Dive Brief With the pandemic-era crafting boom over, the chain is working to take advantage of market share opportunities. Published April 16, 2025 A Michaels storefront. Since going private in 2021, the company has worked to improve its customer experience and debuted MakerPlace by Michaels, an online marketplace. The image by Rowanswiki is licensed […]
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  1. Technology & Innovation

Rob Barnes departs Asda and CIO role after driving technology change across the business

Rob Barnes has left grocery giant Asda where, for the past 15 months, he held the position of Chief Information Officer. In a LinkedIn post, Barnes, who joined Asda from Marks and Spencer, said: “Thanks for your messages this week folks! As some of you have seen, I’ve taken the decision to leave Asda. It’s […]
5 min read
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  1. Stores & Formats

Lids Rolls Out New Format Featuring ‘Build-A-Cap’ Kiosks to First 20 Stores

Customization, personalization and localization are key elements of the new Lids store format, which the retailer rolled out to 20 stores in 16 states this month. The stores’ redesigned customization hubs feature interactive “Build-A-Cap” kiosks and a new hat-curving machine, allowing customers to stitch, patch and curve their hats to match their personal style. Additionally, […]
2 min read
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  1. Department: Beverage

Hart & Soul: Another Example Of How To Talk To Shoppers

On Monday in this space, we offered yet another excellent example of how Stew Leonard’s effectively communicated with customers about the tariffs and economic volatility that are affecting prices – something that MNB believes is more important than ever at this point in time. Well, here’s another example, submitted by an MNB reader.  The retailer […]
3 min read
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  1. Trends & External Forces

Master the Hidden Economics of Pharmaceuticals—In Under an Hour—with DCI’s New eLearning Modules

In today’s fast-moving pharmaceutical marketplace, insight is everything. Whether you’re building trust with customers, launching new products, or guiding internal teams, understanding the economic forces that shape drug distribution, reimbursement, and pricing is essential. At Drug Channels Institute (DCI), we know how critical this knowledge is—and how hard it can be to find credible, up-to-date […]
4 min read
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  1. Trends & External Forces

Why Equity Crowdfunding Could Propel Your Product Startup to New Heights

In the fast-paced world of product startups, securing the right funding can often mean the difference between success and stagnation. Enter equity crowdfunding—a game-changing solution for many entrepreneurs. Imagine raising the capital you need while simultaneously building a community of brand advocates. This dynamic approach not only democratizes fundraising but also offers a unique blend […]
5 min read
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  1. Trends & External Forces

Foot Locker Adds New Customer Data Platform to Enhance Personalization

Foot Locker has selected the Ometria customer data platform (CDP) as the retailer seeks to deepen relationships with customers by delivering more personalized experiences at scale, fueled by the data Foot Locker collects via its customer loyalty program and other sources. “We are thrilled to work with Ometria as our CDP to unify our customer […]
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  1. Technology & Innovation

Pharmacy chain Dr. Max teams with VusionGroup for store digitalisation push across Europe

VusionGroup has announced a new roll-out with Dr. Max, a pharmacy chain, to deploy its solutions throughout stores across Europe. Dr. Max says it has made the move to digitalise its locations and create a connected store experience for both associates and customers. “VusionGroup’s innovative solutions help us simplify and modernise how our pharmacies operate […]
3 min read
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  1. Data & Insights

Fast food firm Smalls Sliders taps Bikky customer data and analytics platform to support growth plans

Smalls Sliders has adopted Bikky’s customer data and analytics platform as it scales across the USA. “They’re getting a platform that will help them level up how they serve their guests while continuing scaling across the country,” says Abhinav Kapur, Founder at Bikky. “They’re seeing this first hand, using the platform to coach franchisees on […]
3 min read
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  1. Shopper & Customer

How To Talk To Shoppers About Tariffs

Often in this space, attention has been paid to how Stew Leonard’s effectively communicates with customers – something that MNB would argue is more important than ever at the moment as tariffs and economic volatility threaten price stability at the nation’s food stores. Over the weekend, Stew Leonard’s once again raised the bar on how […]
3 min read
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  1. Channel: Club

Costco Beating Target At Value/Values Game.

From Fast Company: “For years, Target wore the halo among big-box retail brands: It may not have been the cheapest, but Tar-zhay offered solid value, often through collaborations with top designers, while enjoying a forward-looking and enlightened reputation. But it’s become increasingly clear that for many shoppers, the halo has been passed – to Costco. […]
2 min read
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  1. Channel: Drug
  2. Department: HBC
  3. Acquisitions, Divestitures & Mergers
  4. Corporate Strategy
  5. Corporate Finance
  6. Media & Marketing
  7. Retailer Media
  8. Retail Ecosystem
  9. Shopper & Customer
  10. Trends & External Forces
  11. Retail Operations
  12. Associates & Employees
  13. Stores & Formats

Walgreens Agrees to $10B Sycamore Partners Acquisition

Walgreens Boots Alliance (WBA) has finalized a deal with private equity firm Sycamore Partners to take the company private after being in the stock market for nearly 100 years. Sycamore will pay $11.45 per share in cash for the Walgreens business, according to a company announcement. Shareholders can receive up to $3 more per share […]
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