Articles about shoppers and their changing shopping behavior.

  1. Data & Insights
Business leaders have been on a wild ride since early 2020, and now economists predict a challenging road ahead. It’s never been more important to empower every worker with the data they need to understand, analyze, and make decisions. Why? Data-literate workforces create data-driven companies with higher revenue, better customer service, best-in-class efficiency, and better […]
  1. Stores & Formats
Nisa’s independent retailers are receiving a helping hand to spread the word to shoppers about the range of Co-op own label products available in their stores. To support retailers with their continued commitment to the Co-op range, a bank of new digital assets has been created and made available for use on social channels during […]
  1. Stores & Formats
Poundland has confirmed that it is resetting its 850-plus stores to ensure it would best meet the needs of customers – new and old – as the country begins seeing rates of inflation not experienced since 2007-8. The discounter said it would be leaning more heavily into its iconic £1 price point to help support […]
  1. Trends & External Forces
Eco-friendly bamboo brand The Cheeky Panda has partnered with DreamWorks franchise Kung Fu Panda to launch a competition on packs of the firm’s kitchen roll and baby wipes, giving shoppers the chance to win a weekend of adventure in Edinburgh. The prize includes a Kung Fu masterclass, a trip to Edinburgh Zoo, a dim sum dinner […]
  1. Trends & External Forces
WASHINGTON – The U.S. economy’s rate of growth is slowing, but consumers remain financially healthy and the nation is unlikely to enter into a recession during the remainder of 2022, National Retail Federation chief economist Jack Kleinhenz said Thursday. “I am not betting on an official recession in the near term, but the most recent […]
  1. Media & Marketing
PoS and omnichannel commerce solution startup XY Retail has closed a $4 million seed round led by Monta Vista Capital with participation from Stage 1 Ventures. The cash will be used to accelerate the company’s global roll-out of its XY platform to luxury brands. The aim is to help them digitise their enterprises and manage […]
  1. Data & Insights
In this episode of Revolutionary Retail, our panelists explore the impact COVID-19 had on the labor market and supply chain, emerging retail technology, and the importance of implementing this new technology to improve customer experience. Panelists: Susan Walsh, GM and CTO, US Retail and Consumer Goods at Microsoft Cathy Hotka, Retail Insider at Cathy Hotka […]
  1. Data & Insights
Amazon said yesterday that it is launching a new retail analytics service that is designed to “offer brands insights about the performance of their products, promotions and ad campaigns. The new service, Store Analytics, gives brands anonymized insights about their products in Amazon Go and Amazon Fresh stores in the United States that use Just […]
  1. Trends & External Forces
We had a story the other day about how Starbucks is going to test three different formats in Seattle, prompting MNB reader Gwen Morrison to write: New store concepts usually test features that can be migrated or scaled across the majority of  formats. A retro “past” Starbucks might make sense as a one-off in their […]
  1. Data & Insights
What is DTC? Why Do You Need to Look into it? DTC has been making ripples in the ecommerce world owing to the fact that it has enabled brands to have direct access to their customers and cater to their specific needs head-on, rather than dealing through monopolized third parties.  Traditionally successful brands who have […]
  1. Data & Insights
In late May, the U.S. military airlifted 70,000 pounds of baby formula from Europe to the U.S. to help with the national shortage.  It was another troubling development in what has become a national supply-chain crisis that’s still affecting everything from cars to semiconductors to lumber. And that’s a problem for marketers focused on lower-funnel […]
  1. Channel: Restaurants
How the new Taco Bell Defy in Brooklyn Park, Minnesota is defying the odds and changing the way drive-thrus operate By Brandon Solnit – PAR Technology Drive-thru services account for a large portion of fast-food restaurant operations. With 42% of all restaurants operating drive-thrus, it has become an operational necessity. From line-busting to pulling cars, […]
  1. Technology & Innovation
Payment services are evolving and PARPay is here to help your restaurant adapt to the forever-changing times By Brandon Solnit – PAR Technology As the pandemic slowly starts to subside and life inches back to normal, the restaurant industry has seen a major change in the way customers make purchases. One thing Covid-19 brought to […]
  1. Shopper & Customer
The rising cost of living is wreaking havoc with consumer spending. And as food, transport, and energy prices continue to rocket, consumers aren’t the only ones cutting back. Tesla recently announced mass layoffs, while buy-now-pay-later giant Klarna has cut 10% of its staff. We see a clear consumer dilemma in our Zeitgeist data – between […]
  1. Media & Marketing
Google Cloud has announced a new partnership with H&M Group which will see the Swedish multinational leverage its data analytics capabilities and sustainable global infrastructure to enhance its customer experience and supply chain enablement. The pair will collaborate to develop an enterprise data backbone including a core data platform, data product, and advanced artificial intelligence […]
  1. Shopper & Customer
  The consumer is telling us the cost of everything can’t keep going up.  Consumers are cutting back on visits to their favorite restaurants and convenience store.  If you are a retailer that means less money, in the till, less profit in the back at the end of the month.  The questions Steven Johnson, Grocerant […]
  1. Technology & Innovation
Consumer packaged goods companies — think PepsiCo or Nabisco — face steep challenges from the rising cost of living and distribution. As inflation continues unabated, consumers’ disposable income isn’t going as far as it used to while products are becoming more expensive to ship. The pressure is on businesses to place their bets on the […]
  1. Technology & Innovation
OpenSea, the popular NFT marketplace that hit a colossal $13 billion valuation in January, is warning users of email phishing after a data breach. A staff at, an email vendor contracted by OpenSea, misused their employee access to download and share email addresses of OpenSea’s users and newsletter subscribers with an unauthorized external party, […]
  1. Shopper & Customer
With supply chain issues stressing physical inventory and inflation running high, consumers are turning to gift cards to fill the gap and stretch their spending power. According to a recent consumer survey from Fiserv, 58 percent of consumers said gift card promotions are motivating them to buy more gift cards during this inflation period. This […]
  1. Shopper & Customer
Generation Z, or those born from 1997-2012, will be America’s largest generation by 2034, topping out at about 80 million. The oldest adult Gen Zers are already establishing potentially long-lasting earning and spending patterns, while the younger members of this demographic are still learning their first lessons about spending, saving and employer relations. To understand […]
  1. Shopper & Customer
According to the U.S. Bureau of Labor Statistics, in March 2022, the Consumer Price Index rose 8.5 percent over the previous year — the largest increase in over 40 years. This jump has hit consumers’ wallets hard. What’s more, research from The Conference Board shows that consumer confidence is down again after rebounding from COVID-driven […]
  1. Technology & Innovation
After launching in 2019 and delivering hugely successful follow up events in 2020 and 2021, the RTIH Innovation Awards return in 2022, featuring PMC as Headline Sponsor. The fourth edition of the awards is now open for entries, and includes a new category: Omnichannel retail initiative of the year. This award will go to a […]
  1. Channel: Ecommerce & Digital
Amazon said yesterday that it plans to drive sales at its Amazon Fresh bricks-and-mortar stores by offering Amazon Prime members a 20 percent discount on select items. “We’re excited to launch the new Prime member savings benefit at Amazon Fresh stores today, offering 20% off everyday essentials across aisles,” Jeff Helbling, vice president of Amazon […]
  1. Technology & Innovation
New Hartford, NY – June 29, 2022 –  ParTech, Inc. (PAR), a global restaurant technology company and provider of a unified commerce cloud platform for enterprise restaurants, today announced that Big Chicken has selected PAR’s Brink POS, Data Central Backoffice and PAR Pay for its food and beverage in-store technological requirements.  Big Chicken, the star-powered […]
  1. Channel: Mass
Tesco is making it easier than ever for shoppers to give a helping hand to food banks and charities feeding people in their local community. The Tesco Food Collection is taking place in every large Tesco store across the UK from Thursday, June 30 until Saturday, July 2, and shoppers are being urged to donate […]
  1. Associates & Employees
Any company that deals with customers knows that the quality of service is an important factor for success. No matter how good your products are, if your retail store employees are disengaged or unhelpful you risk losing a big chunk of your customer base. According to research by PwC, 32% of consumers will stop shopping with […]

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  1. Shopper & Customer
  2. Data & Insights
  3. Shopper & Customer
  4. Trends & External Forces
  5. Associates & Employees
Today in data, continued inflation and fears of a recession have contributed to a drop in the Consumer Confidence Index. Data $267.2B: Orders last month for manufactured durable goods, a sign that consumers were still spending despite inflation 98.7: The Consumer Confidence Index, down from 103.2 last month, and the lowest level since February 2021 43.2: Decline in […]
  1. Channel: Delivery
  2. Channel: Ecommerce & Digital
  3. Department & Category
  4. Department: Nonfood
  5. Corporate Strategy
  6. ESG
  7. Partnerships & Alt Profit
  8. Media & Marketing
  9. Data & Insights
  10. Shopper & Customer
  11. Technology & Innovation
  12. Trends & External Forces
  13. Merchandising
  14. Operations & Supply Chain
  15. Stores & Formats
This spring, we announced that iconic Fenway Park now offers Caper Counter’s AI-powered, contact-free checkout for fans in partnership with Aramark Sports + Entertainment. With the introduction of Caper Counter, baseball fans, concertgoers and more can now seamlessly access their favorite beverages and snacks – by simply placing items on the Counter where they are […]