Shoppers

Articles about shoppers and their changing shopping behavior.

  1. Technology & Innovation
This past week in New York City, National Retail Federation hosted its annual BIG Show. Recognized and respected as the largest conference and expo in the world supporting the retail industry, I was both excited and proud to return to the NRF show floors for the first time since the global pandemic.   And, while […]
  1. Media & Marketing
1. What’s my starting point? 2. How can I get prepared? 3. Can Superbadge Super Sets help me? 4. What’s my time commitment? 5. How do I ace the exam? 6. Are there more resources? Salesforce Administrators are the productivity champions who keep their company’s instances of Salesforce running at peak efficiency. They help ensure […]
  1. Shopper & Customer
What is market segmentation? Market segmentation, also known as audience segmentation, means splitting potential customers into meaningful groups based on their characteristics, wants, and behaviors. Once you’ve got these segmentations, you can tailor your marketing messages to speak more directly to your varied customer base.  It’s the 101 playbook on speaking to the right people […]
  1. Agencies & Vendors
Today’s guest post comes from Chris Dowd, Senior Vice President of Market Development at ConnectiveRx. Chris discusses how COVID-19 is impacting stakeholders across the healthcare system, including patients, providers, pharmacies, and manufacturers. On February 22nd at 1:00 pm ET, ConnectiveRx will host Four Big Implications for Patients and the Prescription Journey in 2022, a free […]
  1. Technology & Innovation
RTIH Editor, Scott Thompson, brings you his top ‘future of retail systems’ deployments from the past week, including augmented reality vouchers, livestream shopping, and Amazon opening its first ever physical fashion store. M·A·C Cosmetics Beauty and fashion tech solutions provider, Perfect Corp., has partnered with M·A·C Cosmetics, and online product sampling platform, SoPost, for a […]
  1. Shopper & Customer
UK shoppers’ interest in sustainable fashion has risen significantly, but half of them still find the idea confusing, according to a new study by Leather UK. The research revealed that… The post UK consumers want to shop more sustainably, but find it ‘confusing’ appeared first on Latest Retail Technology News From Across The Globe – […]
  1. Trends & External Forces
The future of martech is all about leveraging customer data to create personalized experiences that drive loyalty and business growth. The post The future of martech: Pump up the value through personalization appeared first on The Future of Customer Engagement and Experience.
  1. Technology & Innovation
Photos courtesy of The National Retail Federation   The National Retail Federation’s Big Show 2022 might be over but the insights we gathered from the event will carry us throughout the year. Here are just a few of the best sessions from this year’s roundup of remarkable retail speakers.     Lessons learned from CPG […]
  1. Channel: Mass
Retail giant names new merchandising and e-commerce chiefs, announces exit of chief customer officer Walmart has started the new year with some turnover at the top of its U.S. executive ranks, including its chief merchandising, customer and e-commerce officers. In a company memo on Thursday, Walmart U.S. President and CEO John Furner announced the upcoming […]
  1. Channel: Ecommerce & Digital
The pandemic has completely changed the way people order from restaurants and shop at grocery stores, according to the report “How We Eat,” a collaborative effort between PYMNTS, Carat from Fiserv. The report surveyed 5,266 consumers and asked them about their restaurant and grocery buying habits. Of those surveyed, 33% held college degrees, 52% were female and 36% […]
  1. Media & Marketing
Netflix subscriber growth continues to slow. In its Q4, 2021 earnings interview tonight, company executives said it’s “tough to pinpoint” why customer acquisition hasn’t recovered to pre-pandemic levels. But the reality is that the streaming market has become saturated. This translates to more choice for consumers who are growing concerned with the aggregate costs of […]
  1. Holiday & Events
Wholesaler AF Blakemore & Son has announced an 18% sales increase for the four weeks ending 2 January. The company said its purpose-built distribution centre in Bedford meant it was able to meet strong customer demand. Chairman Peter Blakemore said: “Much of the sector had forecast a challenging operating period with predictions of supply chain […]
  1. Channel: Ecommerce & Digital
CNBC reports that Amazon plans to open its first bricks-and-mortar clothing store, with customers using their smartphones to choose items and communicate with staffers in a way that the company hopes will alleviate some of the “pain points” inherent in such shopping trips. The Amazon Style store is slated to open in The Americana at […]
  1. Shopper & Customer
The UK’s cyber security agency has issued new guidance on how businesses can improve their customer communications, following a rise in scams. The National Cyber Security Centre (NCSC) has asked… The post Businesses urged to make customer messages “scam-proof’” appeared first on Latest Retail Technology News From Across The Globe – Charged.
  1. Corporate Strategy
Marketing needs a new business purpose. Without a new business purpose, marketing will have no purpose. Instead of a profession, marketing has become a trade: the trade of managing and executing marketing and media tactics. Marketing has fallen in love with the increasing number of communication channel opportunities, social media, entertainment, events, online and so […]
  1. Agencies & Vendors
AppExchange helps Trailblazers work smarter AppExchange is driving exponential customer and partner success Together, our collective future is looking bright We are humbled by the trust that Trailblazers around the world have demonstrated in Salesforce and our ecosystem by installing apps from AppExchange—more than 10 million times! This milestone is about the customers who thrive […]
  1. Shopper & Customer
BENTONVILLE, Ark. — Wal­mart recruited Janey Whiteside three and a half years ago to fill the newly created position of chief customer officer, a title that came with a mandate to build innovative services and solutions that help customers live better. Janey Whiteside For Whiteside and her team, that meant getting to know customers better. […]
  1. Shopper & Customer
A jury has said that Cracker Barrel is liable for having served a glass of liquid that contained cleaning chemicals to a customer and not the water he expected. It took the jury 40 minutes to render the verdict awarding the customer $9.4 million in damages. Cracker Barrel issued a statement. “We are obviously disappointed […]
  1. Shopper & Customer
Why improve your service experience? 80% of customers say they’ve switched brands due to poor CX. Here are three ways to fix it. The post How to improve your service experience and bring customers back appeared first on The Future of Customer Engagement and Experience.
  1. Technology & Innovation
Relex Solutions has reported a turnover of €100 million in 2021, after expanding its retail customer base. The retail optimisation technology provider added 34 retailers to its customer base last… The post Relex Solutions hits €100 million turnover for 2021 appeared first on Latest Retail Technology News From Across The Globe – Charged.
  1. Shopper & Customer
Emotion is key to differentiated experiences that drive customer loyalty. But many companies get emotion wrong. Rather than designing experiences built on a broad spectrum of emotions, they equate emotion with delight. Contrary to popular belief, making customers feel content, happy, or delighted impacts loyalty less than making customers feel respected, understood, valued, or confident. […]
  1. Technology & Innovation
Yesterday we posted an email from an MNB reader suggesting that the Supreme Court’s decision not to allow – for the moment, anyway – the Occupational Health and Safety Administration (OSHA) to establish vaccinate-or-test mandates for businesses with 100 or more employees was misguided. After all, he said, OSHA is allowed to regulate the use […]
  1. Shopper & Customer
Ecommerce giant THG’s Ingenuity division has announced a new partnership with digital experiences analytics firm Contentsquare. Ingenuity deals with the online direct-to-consumer services of both the company’s own brands, which… The post THG inks tie up with Contentsquare to offer digital customer experience analytics appeared first on Latest Retail Technology News From Across The Globe […]
  1. Channel: Mass
MINNEAPOLIS — Target’s stunning financial success in recent years is the fruit of several inspired strategic decisions, including executing a thoughtfully curated merchandising assortment that spans categories and has been paramount to the evolving consumer needs over the past year. Jill Sando, a 24-year company veteran and now chief merchandising officer, has played a central […]
  1. Shopper & Customer
E-commerce platform THG Ingenuity has announced a new partnership with digital experience analytics venture Contentsquare. THG Ingenuity powers the online direct-to-consumer services of both THG’s own brands – such as Myprotein and Lookfantastic – and third party clients like Nestle, Elemis and Homebase. With the addition of Contentsquare, its offering will now include such digital […]

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  1. RetailWit QuickWit
Microsoft to acquire Activision Blizzard Microsoft has reached a deal to acquire Activision Blizzard for $68.7 billion in cash. The acquisition will make Microsoft the third-largest video gaming company. “We’re investing deeply in world-class content, community and the cloud to usher in a new era of gaming that puts players and creators first and makes […]
  1. Media & Marketing
  2. Channel: Restaurants
  3. CPG: Beverage
  4. Media & Marketing
  5. Agencies & Vendors
  6. Data & Insights
  7. International
Dried pasta should be so easy to cook and yet, somehow, that delicious al dente texture Italian restaurants so effortlessly perfect often seems to elude even the biggest pasta fans. Leave the pan boiling for 30 seconds too long or too little, and it seems you either end up with overcooked mush or a bowl […]

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