Shoppers

Articles about shoppers and their changing shopping behavior.

  1. Partnerships & Alt Profit
Following a collaboration with Ghostbusters Afterlife in 2021, Walkers is partnering with Sony to celebrate the release of Ghostbusters: Frozen Empire, through an on-pack promotion. The promotion is set to give shoppers a chance to win prizes every hour between 6am and midnight. Until 5… This story continues at Walkers and Sony partner for Ghostbusters: […]
  1. Retailer Media
Google wants a bigger piece of the traffic driven by retail media advertising. To start getting it, the tech company has launched a new offsite retail media solution in closed beta. Lowe’s has signed on to be one of the first retailers to test the solution for what will be the first offsite retail media […]
  1. Media & Marketing
In today’s digital age, where social media platforms like TikTok and Facebook reign supreme, businesses are constantly seeking innovative ways to stand out and connect with their target audience. One such method gaining traction is the strategic utilisation of QR codes within these social networks. By integrating TikTok QR code into marketing strategies, businesses can […]
  1. Corporate Finance
As it seeks to find firmer footing, Joann has entered a Transaction Support Agreement (TSA) with a majority of its financial stakeholders and other parties that includes commitments for approximately $132 million in new financing. The 800+-store crafts retailer has initiated voluntary prepackaged Chapter 11 cases in the U.S. Bankruptcy Court for the District of […]
  1. Department: Food
WASHINGTON – To kick off the 2024 Annual Meat Conference, the Meat Institute and FMI – The Food Industry Association announced 10 winners for the 2024 Leaders of Tomorrow Program. The winners are: Kaylee Russell, Tyson Foods; Michael Yeater, Albertsons Companies; Tammy Gonzales, Cargill; Mike Van Drie, SpartanNash Co.; Nicole Koch, Seaboard Foods; Liz Holt Welnhofer, Pre Brands; Hillary Niblock, Superior Farms; Marie-Pier Labarre, Cascades; Zachary Stadler, Associated Wholesale […]
  1. Data & Insights
LAS VEGAS – Epsilon, a global advertising and marketing technology company, today announced the launch of the next generation of its retail media platform. Epsilon Retail Media applies artificial intelligence and person-first identity in the ad server, unlocking opportunities to drive stronger outcomes with shoppers on retailers’ properties, across the open web or in tandem. […]
  1. Channel: Mass
Bloomberg reports that in the UK, both Tesco and J Sainsbury suffered disruptions over the weekend caused by “technical disruptions.” According to the story, “J Sainsbury Plc, the country’s second-largest grocer, experienced ‘issues’ with contactless payments and won’t be able to deliver the ‘vast majority’ of the day’s online orders … Sainsbury’s Chief Executive Officer […]
  1. Shopper & Customer
The New York Times had a piece over the weekend about how young people, largely because of the impact of TikTok and other social media sites, have turned Sephora into a “retailer of choice.” According to the story, “Teenagers in the United States have said Sephora is their favorite beauty retailer, surpassing Ulta, according to […]
  1. Channel: Grocery
On Friday, we reported: In Connecticut, the Trumbull Patch reports that “a petition calling for enhanced equipment and improved conditions at a Stop and Shop grocery store in Trumbull has garnered more than 400 signatures as of Thursday night. “The petition, titled ‘Enhance Equipment and Conditions at Stop & Shop Trumbull CT,’ was launched earlier […]
  1. Data & Insights
Generative artificial intelligence (Gen AI) is spurring organizations across different sectors to fundamentally reimagine their approach to digital transformation. Nowhere is its disruptive potential more evident than in retail, where Gen AI’s ever-increasing capabilities are powering a new age of customer-centric innovation. Retailers are exploring use cases across a wide range of functions, from new […]
  1. Technology & Innovation
In today’s dynamic world of retail, the spotlight remains on artificial intelligence (AI) — and for good reason. AI is undoubtedly transformative, reshaping the future of retail. In addition to AI, other technologies are also making significant strides. Radio-frequency identification (RFID), replacing barcodes, revolutionizes supply chain and inventory management. Video analytics leverages computer vision to […]
  1. Department: Nonfood
As a nation of animal lovers, it will come as no surprise that more than half of shoppers have a pet and, as they are fed daily, pet food needs to be purchased regularly – on average once every 11 days – meaning the category… This story continues at Tails you win In focus: Petcare […]
  1. Retail Operations
Retailers know that digital influences the customer journey, from initial awareness to post-purchase. So why is there still such a staggering divide between consumers’ digital and physical brand experiences? We explore the gaps, challenges and opportunities on this week’s Retail Remix with Justin Racine and Zach Zalowitz of Perficient. Together with host Alicia Esposito, they […]
  1. Media & Marketing
  If success does leave clues, then failure leaves many as well.  Regular readers of this blog know that Boston Market, once a pioneer of rotisserie chicken and home-style meals, finds itself facing a slow fade. This isn’t the first time a seemingly established brand has fallen from grace. The story of Boston Market’s decline […]
  1. Data & Insights
Publications about marketing often invoke the comparison of a digital shelf with a physical one. After all, a digital shelf displays your products for the customer to browse, just like a shelf in a brick-and-mortar store would. This comparison, however, has its limits. While customers come to browse the physical shelf, your digital shelf goes […]
  1. Technology & Innovation
Walmart is making its AI powered logistics technology – Route Optimisation – available to all businesses as a Software as a Service (SaaS) solution through Walmart Commerce Technologies. “We have invested significant time, resources and operational knowhow into building solutions like Route Optimisation, but that can be a barrier for many businesses,” says Anshu Bhardwaj, […]
  1. Data & Insights
Struggling to keep up with the pace of modern retail? You’re not alone. The retail landscape is evolving rapidly, and maintaining productivity can feel like chasing a moving target. Enter Artificial Intelligence (AI) – your new strategic partner. Retailers are discovering that AI can do more than just data analysis. It’s time to harness AI […]
  1. Shopper & Customer
  Consumers are dynamic not static according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. So, the question becomes just why are consumers in 2024 time-starved? Ok, let’s see a few reasons: ·         Busy Lives: The juggle of work, family, and personal commitments continue to be a major time drain. ·         Economic Factors: With […]
  1. Corporate Strategy
Ulta Beauty, which posted strong financial results for 2023, will move into Mexico next year as part of a joint venture with global brands operator Axo. The retailer’s $11.2 billion in net sales for FY 2023, which ended Feb. 3, 2024, was 9.8% higher than the previous year, fueled by a comparable sales rise of […]
  1. Technology & Innovation
Sainsbury’s has today been hit by an IT meltdown following an ‘error with an overnight software update’ that has prevented the grocery retailer from being able to fulfil online orders and accept contactless payments in stores. “We’re experiencing technical issues affecting some stores, our Groceries Online service and our ability to contact customers. Unfortunately, we will […]
  1. Data & Insights
Today’s guest post comes from Josh Marsh, Vice President and General Manager of Sonexus™ Access and Patient Support at Cardinal Health. Josh discusses factors that drive manufacturers to insource versus outsource patient support services. He shares data from a Cardinal Health survey of biopharmaceutical companies and offers four factors to consider when evaluating your patient […]
  1. Corporate Strategy
It was a tough week to be at the top in retail with a number of companies announcing CEO switch-ups following disappointing performances, including Petco, Under Armour, Fossil Group and, as Retail TouchPoints previously reported, Allbirds. Former Best Buy COO to Lead Petco While CEO Search Gets Underway Ron Coughlin — who led Petco through […]
  1. Channel: Ecommerce & Digital
The Seattle Times reports that “Amazon has pledged to make fixes to its advertising operation after mistakenly charging online merchants to promote products shoppers couldn’t purchase.  “The problem came to light when a seller of advanced gaming computers discovered he was being charged thousands of dollars to advertise merchandise in California even though he had […]
  1. Channel: Grocery
In Connecticut, the Trumbull Patch reports that “a petition calling for enhanced equipment and improved conditions at a Stop and Shop grocery store in Trumbull has garnered more than 400 signatures as of Thursday night. “The petition, titled ‘Enhance Equipment and Conditions at Stop & Shop Trumbull CT,’ was launched earlier this month on change.org […]
  1. Channel: Ecommerce & Digital
The February Brick Meets Click/Mercatus Grocery Shopper Survey is out, saying that “the U.S. online grocery market finished February with total monthly sales of $7.9 billion, down 10.5% compared to 2023.” According to the report, “Lower average order values (AOV) were the central catalyst driving the downward year-over-year sales trends as Ship-to-Home dropped 15.4% and […]
  1. Technology & Innovation
RTIH Editor, Scott Thompson, brings you his top ‘future of retail’ systems launches and deployments from the past week, including Jisp, Walmart, Global Fashion Agenda, PDS Ventures, Pinterest, the Retail Trust, and The Very Group. Jisp In a review of its Scan & Save app’s performance through February, Jisp says it found that the total […]
  1. Shopper & Customer
Increasing customer loyalty is always top of mind for retailers. Loyal customers spend more money at their favorite businesses, patronize shops more often, and promote the brands they love to other consumers in their networks. To create loyal customers, forward-thinking retailers can utilize the tried-and-true gift card to engage customers and enhance buying experiences. In […]
  1. Shopper & Customer
Consumers want convenience, personalization and value — it’s what pushed the U.S. retail market to a record $5.13 trillion in 2023. As inflation subsides, what shoppers want and how they spend will keep playing a big role in how the market evolves. Retailers need to keep pace with a more connected, savvy and discerning customer […]
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Editor’s Choice

  1. Media & Marketing
  2. Channel: Restaurants
  3. Department & Category
  4. Department: Consumer Durables
  5. Department: Food
  6. Department: Nonfood
  7. ESG
  8. Media & Marketing
  9. Data & Insights
  10. Shopper & Customer
  11. Technology & Innovation
  12. Trends & External Forces
  13. Merchandising
  Don’t want to cook, don’t want to do dishes, well according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® your kids don’t want you hear you complain about cooking dinner either. Chuck E. Cheese has a new program for that has a great chance to make the entire family happy according […]
  1. Channel: Mass
  2. Corporate Finance
  3. Media & Marketing
  4. Agencies & Vendors
  5. Data & Insights
  6. Trends & External Forces
Target reported Q4 and 2023 financial results at its annual investor day on March 5, 2024. Quarterly comp performance improved sequentially from Q2 to Q4, but 2023 ended with comps down -3.7%. Profitability outperformed expectations as the company realized $2B of operating income growth in 2023 and reported notable gross margin improvements. The stock was […]
  1. Trends & External Forces
  2. CPG: Food
  3. Channel: Ecommerce & Digital
  4. Channel: Grocery
  5. Channel: Mass
  6. Department & Category
  7. Department: Beverage
  8. Department: Food
  9. Department: HBC
  10. Acquisitions, Divestitures & Mergers
  11. Corporate Strategy
  12. Corporate Finance
  13. ESG
  14. Partnerships & Alt Profit
  15. Media & Marketing
  16. Data & Insights
  17. Shopper & Customer
  18. Technology & Innovation
  19. Trends & External Forces
  20. Retail Operations
  21. Associates & Employees
  22. Operations & Supply Chain
  23. Owned Brands (Private Label)
  24. Stores & Formats
Comments from Chairman and CEO Rodney McMullen. "Kroger achieved strong 2023 results, in line with our long-term growth model and built upon three consecutive years of historic growth.

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