1. Channel: Restaurants
[[ Getty Images Chipotle Mexican Grill is seeking to hire 15,000 restaurant workers ahead of its busiest time of the year, which runs from March to May. In recent months, restaurants have found it easier to attract and retain workers, a reversal after the labor crunch that ensued after pandemic lockdowns. However, the sector has […]
  1. Media & Marketing
By definition, consumption is ritualistic and all rituals have heroes. Consumers become actors that play the role of the hero to satisfy their ego through consumption. When identifying with a brand and consuming its product, we hope it will transform us into a better, heroic person. Ultimately, marketers’ goals must be to establish a ritual […]
  1. Shopper & Customer
Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. In Q3 2022, ecommerce accounted for less than 15% of all retail sales. That means brick-and-mortar is still going strong, and not […]
  1. Shopper & Customer
Some consumers are tired of tipping wait staff, particularly for pickup and drive-thru orders, and question why their employers are not paying higher wages. Tips at full-service restaurants grew by 25.3 percent year-over-year in the third quarter of 2022 and 16.7 percent at quick or counter-service restaurants, according to Square.
  1. Trends & External Forces
Inflation may be cooling. But, for most Americans, the price of a cup of coffee or a bag of groceries hasn’t budged. In the months ahead, the big question is whether consumers will start to feel relief, too. Over the past few months, many of the key factors that fueled a four-decade high in inflation […]
  1. Shopper & Customer
  At the intersection of what’s for dinner, where will I get dinner, more and more consumers are asking what is the fastest solution (84.6%), then what is the cheapest (51.4), and will everyone be happy with the food (49.2%) according to Foodservice Solutions® most recent grocerant scorecards.  Steven Johnson Grocerant Guru® at Tacoma, WA […]
  1. Retailer Media
Most retailers are now highly focused on building their own retail media networks (RMNs), offering onsite and offsite inventory. And why not? Retail media networks, when done well, offer a stream of high-profit cash that can be up to 1.5 percent of a retailer’s gross revenues, at margins north of 50 percent. The cookie-less future […]
  1. Department: Food
Got the following email from MNB reader Cindee Lolik: Just wanted to comment on the comment about employers taking on the cost of ServSafe certification.  Our Co-op has always picked up the cost of certification for our Food Service Managers, but when I read the article, I immediately looked for an alternative to the National […]
  1. Channel: Restaurants
  Does your restaurant drive-thru look more like yesterday than today or tomorrow’s drive-thru? Are you confined, limited, restricted in the total number of orders you can service through the drive-thru during peak dayparts? Many legacy drive-thru’s have reach peak performance during rush hour.  According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice […]
  1. Shopper & Customer
Brands are all about customer experience. Great brands deliver great experiences regardless of whether that experience is the taste of a freshly baked pizza, an exhilarating ride in sports car, or a refreshing night’s sleep on a firm mattress. Products that fail to deliver are rarely on the market for long. The responsibility for brand […]
  1. Channel: Restaurants
A regional director of the National Labor Relations Board’s office in Tampa, FL, said that Starbucks managers at a store in Estero engaged in unlawful threats and retaliation against workers in the lead-up to a union election at the store. The actions were so egregious, according to the NLRB, that the agency may require Starbucks […]
  1. Channel: Restaurants
Fast-food and quick-serve restaurant chains including Chipotle, White Castle and Wing Zone have put robots to work in their kitchens to serve customers food. “The tide has turned, this is no longer a question of are robotics coming to the industry,” said Jake Brewer, chief strategy officer at Miso Robotics. “It’s a foregone conclusion. The […]
  1. Department & Category
  Just in case you were ever wondering why Convenience Stores started selling, then branding both pizza and chicken because they drive top-line sales and bottom-line profits.  According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® C-stores exploited restaurants weakness of daypart limitations. Most C-stores are open more hours and give consumers […]
  1. Department: Beverage
  Bojangles new brand messaging with a real kick! In an effort to drive brand awareness, brand relevance, and internet buzz all with edifying the Bojanglesbrand with some new electricity, according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. So, that’s why Bojangles and Appalachian Mountain Brewery (AMB) have partnered to brew […]
  1. Associates & Employees
People worried that the labor-management sky is falling because of all the publicity that pro-union movements have gotten lately can relax. The Washington Post reports that “Union membership in the United States fell last year to a new low even as the labor movement scored a string of significant victories at high-profile companies that have […]
  1. Trends & External Forces
The other day we referenced a story from the New York Times detailing how when many workers start jobs in the restaurant business, they are required to “pay around $15 to a company called ServSafe for an online class in food safety.”  What they don’t know is that ServSafe “doubles as a fund-raising arm of […]
  1. Technology & Innovation
[[“value”:” Struggling to find workers and eager to relieve staff from boring, repetitive tasks, fast-food restaurant chains are adding robots to their kitchens. Using artificial intelligence, computer vision technology and a mechanical arm, Miso Robotics’ Flippy 2 has been deployed to Chipotle, White Castle and Wing Zone. White Castle said it plans to add 100 […]
  1. Department & Category
  You don’t have to be first to be one of the very best at selling grocerant niche mix and match bundled meals.  According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Johnson stated, “Remember it was not until 1975 that McDonald’s first McDonald’s drive–thru was created near an Arizona military base—to serve soldiers […]
  1. Media & Marketing
Based on events of 2022, here are twelve do’s and don’ts to keep in mind as you build your brand in 2023. Do’s 1. Do Know The Business In Which You Do Business Please be specific. For example, you are not in the restaurant business; you are not in the fast food business; you are […]
  1. Channel: Delivery
Starbucks and DoorDash have expanded their delivery partnership to Northern California, Texas, Georgia, Florida and other select markets, with plans for availability in all 50 states by March 2023. The program has received positive feedback following pilots in Atlanta, Houston and Sacramento, Calif. as well as market expansions in Seattle, Portland and New York City […]
  1. Media & Marketing
  Your customers first option when looking up “what’s for dinner” is on a hand-held device, either a phone or tablet.  Digital food marketing is simply the cost of admission in the world of fresh food marketing according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Outside eyes and open our eyes […]
  1. Channel: Restaurants
Fascinating story from the New York Times detailing how when many workers start jobs in the restaurant business, they are required to “pay around $15 to a company called ServSafe for an online class in food safety.” What they don’t know – or at least, didn’t know until now – is that ServSafe “doubles as […]
  1. Holiday & Events
WASHINGTON – Retail sales during 2022’s November-December holiday season grew 5.3% over 2021 to $936.3 billion, falling short of the National Retail Federation’s forecast amid continuing inflation and high interest rates, NRF said today. While holiday growth was less than expected, sales for the year grew 7% over 2021 to $4.9 trillion, meeting NRF’s forecast […]
  1. Holiday & Events
[[ Getty Images Holiday sales came in below industry expectations, as shoppers felt pinched by inflation and rising interest rates, according to data from the National Retail Federation. Sales during November and December grew 5.3% year over year to $936.3 billion, below the major trade group’s prediction for growth of between 6% and 8% over […]
  1. Department & Category
  Consumers around the world define what they like to eat for breakfast by what they buy and where they buy it. More and more grocerant niche Ready-2-Eat and Heat-N-Eat fresh food is being consumed that is bought at convenience stores. Maverik — Adventure’s First Stop is unveiling the top products sold across its convenience […]
  1. Trends & External Forces
If you plan to open a retail store in the USA, you must take some time off your busy schedule. Plan your shift to the US with the correct visa and documentation. For business purposes, the EB5 visa is ideal. It’s also called the Investor Green Card Program. With this visa, you can set up […]
  1. Technology & Innovation
[[“value”:” Share: In recent years, point-of-sale systems have quickly become one of the most important and high-tech solutions a restaurant brand can utilize as its purpose has had to adapt to the constant changes in customer demand. In the past, POS solutions were designed to function as a limited-use cash register and accomplish two goals: […]
  1. Channel: Ecommerce & Digital
More companies are cutting back on rewards programs Whether you rely on stars for your Starbucks fix or you counted on Best Buy’s rewards programs for your gadget, you might have been noticing that many programs designed to reward consumers are feeling less, well, rewarding. According to CNN, more and more businesses are cutting back […]
  1. Shopper & Customer
  Is your brand perishable? Of course, it is.  There is retail sector that is using an assortment of perishable foods to garner your customers.  That sector according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®, stated, “If you think that the dollar store sector in not your fresh food competitor you […]

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  1. Shopper & Customer
  2. Department: Nonfood
  3. Corporate Strategy
  4. Corporate Finance
  5. ESG
  6. Media & Marketing
  7. Agencies & Vendors
  8. Data & Insights
  9. Shopper & Customer
  10. Trends & External Forces
  11. Holiday & Events
  12. Operations & Supply Chain
In a year when holiday spending on gifts, travel and entertainment was down 1 percent from the year prior, one age group bucked that trend in a huge way. Millennials, perhaps aided by increased incomes due to “The Great Reshuffle,” told us it would spend a whopping 11 percent more than it did in 2021, […]
  1. Data & Insights
  2. Department: Consumer Durables
  3. ESG
  4. Media & Marketing
  5. Data & Insights
  6. Shopper & Customer
  7. Technology & Innovation
  8. Trends & External Forces
  9. Holiday & Events
  10. Operations & Supply Chain
  11. Stores & Formats
While some trends come and go, there were a few trends that have stayed with consumers throughout the year.   As online shopping continues to be a popular choice for consumers, physical stores can offer shoppers perks that e-commerce can’t replicate.    This week we look at trends to increase foot traffic and customer loyalty. […]