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  1. Shopper & Customer

The Grocerant Guru®: Jollibee, Chickenjoy, and the Global Family Meal Migration

  In today’s foodservice economy, consumer behavior is undergoing a structural shift. Traffic is no longer dictated solely by proximity or price—it is increasingly driven by flavor discovery, cultural relevance, and occasion-based meal bundling. At the center of that migration is Jollibee, a brand that has translated Filipino flavor profiles into a scalable, high-frequency, takeout-driven […]
5 min read
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  1. Department & Category

Bojangles Repositions for Relevance: Mini-Meals, Snackable Dayparts, and the Rise of Interactive Eating

  At a time when traditional meal occasions continue to fragment, Bojangles is leaning into one of the most durable macro shifts in foodservice: the rise of snacking as a primary consumption behavior across all generations. With the launch of Bo’s Chicken Rippers, the brand is not simply introducing a limited-time offer—it is recalibrating its […]
5 min read
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  1. Data & Insights

The Hidden Pitfalls of Hub Transitions—and How to Navigate Them

Today’s guest post comes from Brok Vandersteen, Vice President of Business Development at AssistRx. Brok explains how missteps during patient support program transitions—ranging from service disruptions to data misalignment—can undermine access, adherence, and brand trust. He describes best practices organizations can use to ensure a smooth transition while protecting patients, providers, and program outcomes. To […]
2 min read
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  1. Technology & Innovation

First for Amazon as it makes big virtual fashion move with DressX Fashion Rivals partnership

Amazon and DressX have announced a partnership in which people will be able to purchase virtual clothing items on the former’s site, then redeem a code to wear and use them inside Fashion Rivals, DressX’s Meta Horizon experience. This is the first time virtual clothing has been available for sale on Amazon. In a LinkedIn […]
2 min read
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  1. Trends & External Forces

Mapping the Vertical Integration of Insurers, PBMs, GPOs, Specialty Pharmacies, and Healthcare Services: DCI’s 2026 Update

It’s time for Drug Channels Institute’s (DCI) annual update of vertical integration among insurers, PBMs, specialty pharmacies, and healthcare services within U.S. drug channels. As you can see below, we have updated and revised our infamous illustration of the major vertical business relationships within the largest companies. These organizations continue to exert greater control over […]
2 min read
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  1. Technology & Innovation

Civil Rights Groups Challenge One Use Of Facial Recognition Tech

From Engadget: “Dozens of civil rights organizations have written a letter to Meta CEO Mark Zuckerberg to warn of the dangers in bringing facial recognition technology to the company’s smart glasses. More than 70 groups have banded together to form a coalition to urge Zuckerberg to abandon plans to incorporate the tech, on the grounds […]
2 min read
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  1. Technology & Innovation

Another Example Of A Technology Backlash In The US

Content Guy’s Note:  A recent and continuing theme there on MNB has been a slow but growing backlash against technology in a number of forms – social media, screens that dominate and addict young people, facial recognition technology, and myriad other examples.  My position is that businesses of all kinds – especially retailers, which are […]
2 min read
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  1. Data & Insights

Anthropic’s Mythos is Here. Is OpenAI’s Spud Next?

After Anthropic’s introduction of Mythos — the mega-model it said is too dangerous to release to the public — OpenAI is poised for AI’s next big moment with “Spud.” “Spud” is a massive new base model that OpenAI President Greg Brockman recently told us is “a new pre-train” that can understand instructions and context better. […]
6 min read
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  1. Data & Insights

Gamified Dining Wins: How Kura Sushi Turns Play into Profits with Participatory Food Marketing

  The restaurant industry is moving beyond transactions and into interactive, participatory food experiences, and Kura Sushi USA is demonstrating how that shift can drive measurable financial performance. This is not simply about sushi. It is about behavioral economics, menu engineering, and consumer engagement strategies that increase frequency, check average, and throughput simultaneously.   The […]
5 min read
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  1. Data & Insights

Jason & Scot Show Episode EP337 – Agentic Commerce at Citi’s Global Consumer & Retail Conference

A weekly podcast with the latest e-commerce news and events. Episode 337 is a panel discusion on the Future of Agentic Commerce from Citi’s Global Consumer & Retail Conference. Subscribe: Apple Podcasts Google Podcasts Spotify Podcast RSS SoundCloud TuneIn iHeartRadio Google Play Music Overcast Pocket Casts Facebook ????? Chapters 0:30 Welcome to the Jason and […]
3 min read
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  1. Trends & External Forces

The Net Pricing Revolution in the Drug Channel: What’s Deflating the Gross-to-Net Bubble (rerun)

This week, I’m rerunning some popular posts while we prepare for today’s live video webinar: PBM Industry Update 2026: Trends, Challenges, and What’s Ahead. Click here to see the original post from January 2026. As I highlighted last week, we are entering the Net Pricing Drug Channel (NPDC) era—a market environment in which net prices, […]
3 min read
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  1. Trends & External Forces

The FTC Blows Up Express Scripts’ PBM Model—and Launches the Net Pricing Drug Channel (rerun)

This week, I’m rerunning some popular posts while we prepare for tomorrow’s live video webinar: PBM Industry Update 2026: Trends, Challenges, and What’s Ahead. In February, I posted a few follow-up comments reflecting on Mark Cuban’s reaction to the settlement. Click here to see the original post from February 2026. Earlier today, the Federal Trade […]
2 min read
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  1. Trends & External Forces

List Price Reductions Will Deflate the Gross-to-Net Bubble–and Threaten Pharmacy and 340B Profits from IRA-Negotiated Drugs (rerun)

This week, I’m rerunning some popular posts while we prepare for Friday’s live video webinar: PBM Industry Update 2026: Trends, Challenges, and What’s Ahead. Since this article was published last December, Net Pricing Drug Channel developments have accelerated. Manufacturers reduced the list prices for 6 of the 10 products with an MFP for 2026. They […]
3 min read
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  1. Trends & External Forces

Drug Channels News Roundup, Mid-April 2026: Vertical Integration & MLR Games, Copay Maximizers, Hospital Price Chaos, and One Big Drug Channel Family

I’m pleased to introduce a new recurring feature from Bryce Platt, DCI’s new Director. Each month, Bryce will highlight some of his most notable LinkedIn posts—for those of you who don’t follow him or can’t keep up with his prolific stream of drug channel graphics. Best, Adam Welcome to my first Drug Channels post! Yes, […]
3 min read
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  1. Trends & External Forces

The Big Three PBMs’ 2026 Formulary Exclusions: MFP, Private Label Biosimilars, and Direct-to-Patient Threats for PBMs (rerun)

This week, we’re rerunning some popular posts while we prepare for Friday’s live video webinar: PBM Industry Update 2026: Trends, Challenges, and What’s Ahead. Click here to see the original post from January 2026. For 2026, the three largest pharmacy benefit managers (PBMs)—Caremark (CVS Health), Express Scripts (Cigna), and Optum Rx (United Health Group)—have once […]
3 min read
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  1. Shopper & Customer

Grocers’ Biggest Strategic Misfire: Chasing Shelf Rent While Consumers Chase Dinner Tonight

  The data is not ambiguous—it is directional and disruptive. According to FMI – The Food Industry Association, the percentage of consumers replacing restaurant meals with deli-prepared foods jumped from 12% in 2017 to 28% in 2025. At the same time, 53% of consumers are assembling hybrid meals, blending prepared foods with items already at […]
5 min read
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  1. Data & Insights

Same Traffic. Different Outcome. Why? 

There’s a lot happening in retail right now—but most of it isn’t showing up where people are looking. The headlines say spending is up. Traffic looks steady. On paper, things seem fine. But underneath, behavior is shifting. What customers do, when they buy, and why they convert is changing in ways most retailers can’t see. […]
3 min read
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  1. Data & Insights

Trakwell’s Most Accurate Model Is Here

Most of the retailers being called “innovative” right now aren’t doing something flashy—they’re just seeing more of what’s actually happening inside their business. That’s really what this week’s blog is about too: the difference between what you think is happening and what you can actually see. Because the biggest opportunities aren’t in the customers who […]
3 min read
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  1. Data & Insights

What’s Really Happening in Your Store

Everyone wants a crystal ball right now. The headlines say spending is up. Traffic looks steady. On paper, retail seems fine. But what’s actually driving performance is harder to see—and that’s where the best operators are separating themselves. This week’s blog is about that idea: not predicting the future, but seeing what’s already happening more […]
3 min read
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  1. Data & Insights

Building What’s Next: Join Industry Leaders to Shape Access and Affordability Trends Ahead of Asembia AXS26

Today’s guest post comes from Chrissy Hand, Chief Product and Commercial Officer at CoverMyMeds. Chrissy highlights key themes in the future of patient access. She argues that policy changes, complex benefit designs, and affordability challenges require patient support services to be faster, more connected, and better aligned with real-world patient and provider needs. Join CoverMyMeds’ […]
2 min read
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  1. Shopper & Customer

Why Foodservice Retailers Must Embrace the Grocerant Era

  The latest NielsenIQ report confirms what  Steven Johnson the Grocerant Guru® at Tacoma, WA based Foodservice Solutions® has been signaling for years: the convenience channel is losing trips because it is still merchandising for yesterday’s consumer. The data is unambiguous—33% of shoppers say they’re visiting less often, and trips per buyer are down 2.2% […]
4 min read
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  1. Trends & External Forces

Drug Channels News Roundup, March 2026: Cigna’s 340B Workaround, Merck’s ARPA Surprise, Walgreens’ Automation Bet, Why Rebates Hurt Patients, and a DCI Team Photo

Spring is here in always-sunny Philadelphia. The vernal equinox has brought us an unexpected bounty of noteworthy news: Cigna’s clever vertical integration move Merck cuts drug prices—and Medicaid and 340B pay more Walgreens’ big pharmacy technology play How plans profit—and patients lose—from highly rebated drugs Plus: A bonus photo from the Drug Channels Leadership Forum […]
2 min read
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  1. Trends & External Forces
  2. Shopper & Customer
  3. Technology & Innovation
  4. Trends & External Forces
  5. Associates & Employees
  6. Merchandising
  7. Stores & Formats

Walmart to Expand Digital Shelf Labels Chainwide

Walmart will deploy digital shelf labels (DSLs) chainwide this year, doubling the approximately 2,300 U.S. locations currently using the technology (Walmart U.S. operates more than 4,600 stores). With more than 120,000 items in a typical Walmart store, managing price changes manually requires significant associate hours. Additionally, these DSLs are equipped with LED lights that make […]
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