Technology & Innovation 10 Takeaways From Tech’s Biggest News Week of the Year A month’s worth of tech news dropped in four days this week. Microsoft, Google, and Anthropic held developer conferences filled with new models and product releases. OpenAI acquired Jony Ive’s IO device startup. And Apple’s plan to release smart glasses in 2026 became public. I spent the week in Silicon Valley, attending Google and Anthropic’s […] Bigtechnology May 23, 2025May 23, 2025 4 min read Technology & InnovationAIBigTechGoogleData & InsightsExecutivesTrends: TechHealth & WellnessChatGPTPodcastsPredictions and ForecastsReturnsLegal & CriminalMarketing: BroadcastTech: RoboticsGovernmentUnilever 0 Saving Bookmark this article Bookmarked
Trends & External Forces BREAKING NEWS: US To Phase Out The Penny The Wall Street Journal this morning reports that “the U.S. government is phasing out the penny, whose use has spanned more than two centuries. “The Treasury Department will stop putting new pennies into circulation by early next year. Afterward, there won’t be enough pennies to use in everyday cash transactions, and businesses will need to […] MorningNewsBeat May 22, 2025May 22, 2025 2 min read AIGovernmentTechnology & InnovationShoppersEconomyChatGPT 0 Saving Bookmark this article Bookmarked
Data & Insights White Castle and Heelys Launch Iconic Nostalgia-Fueled Collaboration White Castle has partnered with Heelys to launch a limited-edition collection of White Castle-branded Heelys shoes. The original wheeled sneaker’s collaboration with the legendary fast-food restaurant is currently available on Heelys’ website. These new, branded shoes are named “White Castle Slider Riders.” Heelys are versatile sneakers designed with a hidden twist: removable wheels in the heels. With […] RetailWire May 22, 2025May 22, 2025 2 min read RestaurantsData & InsightsDept. ApparelMarketing: Social MediaMeta (Facebook)Dept. BeverageAIChatGPTDept. Adult BevNFTCryptoDept. GroceryPartnershipsTechnology & InnovationDeliveryPress ReleaseOperations & Supply ChainAssociatesDept. FreshESG and CSRGovernment 0 Saving Bookmark this article Bookmarked
Channel: Dollar/Value Dollar General Makes Southern Charm Affordable With Dolly Parton’s New Line Dolly Parton’s latest collaboration with Dollar General brings affordable Southern charm to customers via a new entertaining line. In response to ongoing customer demand, Dollar General has expanded its collaboration with the beloved country icon to launch a third kitchen and housewares collection for summer 2025. This newest effort builds on past budget collections, reflecting […] RetailWire May 22, 2025May 22, 2025 2 min read Dollar GeneralData & InsightsDept. BeverageShoppersDept. NonfoodTikTokMarketing: Social MediaChatGPTAIGovernmentDept. FreshHoliday & EventsMerchandisingPredictions and ForecastsExecutivesDept. OTC 0 Saving Bookmark this article Bookmarked
Data & Insights Klarna CEO: We’re Giving AI More Customer Service Work, Not Less Over the past week, a slew of headlines claimed Klarna’s aggressive push to automate customer service with generative AI had failed. The Swedish fintech company last year said it automated the equivalent of 700 customer service jobs with AI. And after it announced a new plan to hire human agents, the conventional wisdom was that […] Bigtechnology May 16, 2025May 16, 2025 3 min read Technology & InnovationAIShoppersData & InsightsExecutivesMarketing: Social MediaAssociatesMarketing: BroadcastStreamingChatGPTGoogleBigTechTrends: FinanceMarketing: In StorePodcastsPredictions and ForecastsPricing & PromotionsThick DataHealth & Wellness 0 Saving Bookmark this article Bookmarked
Data & Insights Expedia brings generative AI trip-planning tool to Instagram The travel company is also expanding its search and discovery capabilities by integrating with OpenAI Operator and Microsoft Copilot Actions. MarketingDive May 15, 2025May 15, 2025 < 1 min read AITechnology & InnovationStrategyMeta (Facebook)Marketing: Social MediaChatGPT 0 Saving Bookmark this article Bookmarked
Data & Insights Ebay Debuts Agentic AI to Further Personalize Customer Experience Ebay, which has been quick to deploy AI-powered chatbots as well as conversational and interactive agents, has taken the next step by using agentic AI to deliver real-time, hyper-personalized product picks to customers. The new Ebay shopping agent, currently available to a small percentage of U.S. customers, will become available to other users on a […] Retail TouchPoints May 12, 2025May 12, 2025 < 1 min read AITechnology & InnovationShoppersCustomer ExperienceInstacartMarketing: Direct & PersonalizationDeliveryFood DeliveryDoorDashChatGPTMarketing: Social MediaData & InsightsConsumersExecutivesDept. NonfoodDept. FuelPepsiCo 0 Saving Bookmark this article Bookmarked
Channel: Delivery Week in Review: Instacart CEO heads to OpenAI Welcome back to Week in Review! We’ve got lots of news for you this week: There were CEO shake-ups at Instacart and 11x; the web series is back — kind of; Threads is getting video ads; and much more. Let’s get to it! Big move: Instacart CEO Fidji Simo will become OpenAI’s CEO for Applications, […] TechCrunch May 11, 2025May 11, 2025 < 1 min read InstacartExecutivesDeliveryChatGPTAIMarketing: Social Media 0 Saving Bookmark this article Bookmarked
Technology & Innovation What’s next for Instacart as CEO Fidji Simo announces decision to join OpenAI as head of applications? Instacart CEO Fidji Simo is departing the grocery technology company to join OpenAI as its Chief of Applications. In an email to employees, she said: “Let me start by saying this was an incredibly hard decision because I love this company. We are operating incredibly well as our last earnings results have shown. Our strategy […] Retail Technology Innovation Hub May 10, 2025May 11, 2025 3 min read Technology & InnovationAIInstacartDeliveryExecutivesAcquisitionData & InsightsChatGPTMarketing: Social MediaOperations & Supply ChainTech: CashierlessStrategyDoorDashOmnichannelFood DeliveryTescoTrends: TechPredictions and ForecastsResults & InvestmentInternational - UKInclusivityTwitterMarketing: Loyalty & SubscriptionCOVID19Brick and MortarAmazonAssociatesWalmart 0 Saving Bookmark this article Bookmarked
Channel: Delivery Instacart CEO to step down Fidji Simo, who is leaving to lead OpenAI’s applications division, told employees in a letter that she will remain in her role for the next few months as she works with a yet-to-be-named successor. Grocery Dive May 8, 2025May 8, 2025 < 1 min read InstacartExecutivesDeliveryChatGPTAssociatesAI 0 Saving Bookmark this article Bookmarked
Channel: Mass ChatGPT is getting more shopper friendly [[{“value”:” Dive Brief OpenAI wants to make it easier for shoppers to find, compare and buy products as more customers turn to generative AI for purchases. Published May 7, 2025 Robert Way via Getty Images “}]] RetailDive May 8, 2025May 8, 2025 < 1 min read AIShoppersChatGPTTechnology & InnovationMarketing: Social MediaTarget 0 Saving Bookmark this article Bookmarked
Data & Insights Lowe’s Deploys AI-Powered Assistant for Associates Chainwide Lowe’s has followed its March 2025 introduction of the Mylow customer-facing AI-powered app with one for associates, built on the same foundation, which it has launched to all 1,700+ stores in the home improvement chain. This at-scale deployment of the Mylow Companion will give store associates access to generative AI to help them assist customers […] Retail TouchPoints May 5, 2025May 5, 2025 < 1 min read AITechnology & InnovationLowesAssociatesShoppersChatGPTMarketing: Loyalty & SubscriptionMarketing: Social MediaData & InsightsBrick and MortarDept. Natural / OrganicDept. AppliancesDept. NonfoodMarketing: BrandMarketing: Direct & Personalization 0 Saving Bookmark this article Bookmarked
Data & Insights Visa, Mastercard, PayPal Dive into Agentic Era with Tools that Help Consumers ‘Use AI to Buy’ Payment providers are banking on the fact that millions of people will soon rely on AI to find the perfect sweater, research a new vacation spot or handle their weekly grocery shopping — and they want in on the action. While the idea of AI handling these kinds of complicated tasks autonomously might sound like […] Retail TouchPoints May 2, 2025May 2, 2025 4 min read AITechnology & InnovationConsumersData & InsightsDept. NonfoodChatGPTInstacartFood DeliveryGoogleDeliveryDoorDashMarketing: Social MediaAmazonEconomyStrategyExecutivesGovernmentDept. ApparelPredictions and Forecasts 0 Saving Bookmark this article Bookmarked
Data & Insights Meta to Begin Training AI on User Data in EU Meta will begin using content shared by adults in the European Union to train its artificial intelligence models after the European Data Protection Board said the company’s approach met its legal requirements. The company plans to train its AI using public content — including public posts and comments shared by adults on its products in the […] Pymnts.com April 30, 2025April 30, 2025 2 min read Data & InsightsAITechnology & InnovationMeta (Facebook)Marketing: Social MediaChatGPTGoogleAssociatesLegal & CriminalTargetGovernment 0 Saving Bookmark this article Bookmarked
Data & Insights Meta’s LlamaCon was all about undercutting OpenAI On Tuesday, Meta held its first-ever AI developer conference, LlamaCon, at its Menlo Park, California headquarters. The company announced the launch of a consumer-facing Meta AI chatbot app, which will compete with ChatGPT, as well as a developer-facing API for accessing Llama models in the cloud. Both releases aim to expand adoption of the company’s […] TechCrunch April 30, 2025April 30, 2025 < 1 min read AITechnology & InnovationMeta (Facebook)ChatGPTMarketing: VoiceConsumers 0 Saving Bookmark this article Bookmarked
Data & Insights ChatGPT Adds New Shopping Features, but Still no Ads OpenAI has updated the ChatGPT search engine to offer an improved shopping experience, multiple sources report. As of April 28, when users search for products, the platform offers up not just information but also product recommendations, images and reviews along with direct links to visit external websites for purchase. The experience is now available for […] Retail TouchPoints April 29, 2025April 29, 2025 2 min read AITechnology & InnovationChatGPTGoogleData & InsightsInstacartDept. NonfoodDeliveryDoorDashFood DeliveryMarketing: Social MediaMarketing: UGCDept. HBCDept. ApparelMarketing: Direct & PersonalizationPricing & Promotions 0 Saving Bookmark this article Bookmarked
Technology & Innovation Complicated to Complex: AI Agents and Managing a Dynamic Martech Stack The following is a short excerpt from The State of Martech 2025 report that will be published on May 6, 2025 — #MartechDay. Sign up for free to attend our keynote presentation, which you can watch live or on-demand. You’ll also get first access to our 100+ page report, the new 2025 marketing technology landscape, […] chiefmartec April 28, 2025April 28, 2025 6 min read Technology & InnovationAIData & InsightsDept. BeverageOperations & Supply ChainTrends: TechPredictions and ForecastsTrends: MarketingStreamingAssociatesChatGPTDept. ApparelMarketing: Digital MediaDept. NonfoodTargetDept. Fresh 0 Saving Bookmark this article Bookmarked
Technology & Innovation Big step forward for Shopify and OpenAI developed ChatGTP as the pair enter into retail partnership OpenAI is gearing up to add an online shopping experience to ChatGPT via an integration with Shopify. New code strings in ChatGPT’s public web bundle, “buy_now”, price and shipping fields, product-offer ratings, and “shopify_checkout_url”, indicate that OpenAI is wiring a native purchase flow into the assistant. The snippet suggests a hand off to Shopify’s hosted […] Retail Technology Innovation Hub April 22, 2025April 22, 2025 3 min read Technology & InnovationChatGPTAIShopifyVendorsOperations & Supply ChainData & InsightsConsumersMarketing: Social MediaDeliveryOmnichannelTescoTech: CashierlessInstacartMarketing: UGCMarketing: Loyalty & SubscriptionOwned Brands (Private Label)RestaurantsTwitterShoppersCOVID19Trends: TechInternational - UKAmazonBrick and MortarUbereatsInclusivityDoorDashExecutivesFood DeliveryPredictions and Forecasts 0 Saving Bookmark this article Bookmarked
Data & Insights What troubles shoppers when searching online [[“value”:” This audio is auto-generated. Please let us know if you have feedback. All areas of a product’s description have the power to turn a viewer into a shopper. This includes, but is not limited to, product photos, videos, product descriptions, size and dimensions, reviews and color. “In this new world that we live in, […] RetailDive April 17, 2025April 17, 2025 2 min read Technology & InnovationAIShoppersConsumersMarketing: UGCThick DataData & InsightsGoogleMarketing: Direct & PersonalizationCustomer ExperienceReturnsExecutivesDept. NonfoodAmazonDept. Natural / OrganicDept. FreshMarketing: In StoreChatGPT 0 Saving Bookmark this article Bookmarked
Technology & Innovation Spur raises $4.5 million from various investors to build out agentic AI solution for online retailers Spur, which provides e-commerce retailers and travel booking platforms with AI powered quality testing that emulates real consumer shopping behaviour, has secured $4.5 million from investors including First Round, Pear VC, Neo, Conviction, Liquid2Ventures, and Predictive Venture Partners. This takes the total raised to date to $4.625 million. Other notable angel investors in the round […] Retail Technology Innovation Hub April 17, 2025April 17, 2025 3 min read Technology & InnovationAIShoppersExecutivesData & InsightsInternational - UKOmnichannelMarketing: Social MediaDept. NonfoodConsumersAssociatesChatGPTTwitterMeta (Facebook)Operations & Supply ChainResults & InvestmentStore LocationTrends: Tech 0 Saving Bookmark this article Bookmarked
Technology & Innovation Google Cloud CEO Thomas Kurian on AI Competition, Agents, and Tariffs For years, Google’s cloud services offering ran a distant third behind Microsoft and Amazon. Then came generative AI. While Google Cloud CEO Thomas Kurian doesn’t give the recent AI revolution all the credit for his division turning in 30% quarterly revenue growth and closing the gap, it’s certainly an important factor. And in an interview […] Bigtechnology April 9, 2025April 9, 2025 9 min read Technology & InnovationAIGoogleExecutivesAmazonShoppersPodcastsCompetitionData & InsightsGovernmentResults & InvestmentBigTechChatGPTMarketing: BroadcastDept. GroceryStreamingReturnsMarketing: Direct & PersonalizationMarketing: Social MediaPricing & PromotionsRestaurantsStrategyInsight Providers 0 Saving Bookmark this article Bookmarked
Data & Insights Amazon Aims to Increase its Gravitational Pull with New Shopping Features Amazon has successfully established itself as the starting point for many shoppers’ online searches, edging in on turf previously dominated by platforms such as Google. The first big move that Amazon made to gain this ground was vastly expanding its product assortment — which now encompasses hundreds of millions of products — primarily through the […] Retail TouchPoints April 9, 2025April 9, 2025 5 min read AITechnology & InnovationAmazonShoppersConsumersData & InsightsGoogleDept. NonfoodMarketing: Social MediaDeliveryMarketing: Direct & PersonalizationReturnsBrick and MortarMerchandisingMarketing: VoiceExecutivesChatGPTInstacartFood DeliveryDoorDashDept. BeverageStore LocationDept. ApparelInclusivityOperations & Supply ChainPredictions and ForecastsBigCommerceVendors 0 Saving Bookmark this article Bookmarked
Technology & Innovation Microsoft AI CEO Mustafa Suleyman: Our AI Will Differentiate Via Personality Microsoft announced a slew of product upgrades to its Copilot AI bot on Friday, including longer memory and deeper personalization features intended to make the bot feel more like a companion and less like a Wikipedia-retrieval machine. Mustafa Suleyman, Microsoft’s AI CEO, believes this is the primary way AI companies will differentiate their products. It […] Bigtechnology April 5, 2025April 5, 2025 14 min read Technology & InnovationAIData & InsightsAmazonPodcastsChatGPTExecutivesMarketing: Direct & PersonalizationReturnseditGoogleRestaurantsHome DepotConsumersResults & InvestmentWeatherBigTechAutonomous VehiclesMarketing: BroadcastInternational - UKPredictions and ForecastsStore LocationStreamingDept. Pet 0 Saving Bookmark this article Bookmarked
Technology & Innovation Retail leaders sound off on AI’s use-cases [[“value”:” This audio is auto-generated. Please let us know if you have feedback. As one of the most promising, and fear-inducing, technologies of the day, artificial intelligence was a frequent topic of conversation across panels at Shoptalk’s spring conference in Las Vegas. Much like at the National Retail Federation’s Big Show in January, retailers considered […] RetailDive April 2, 2025April 2, 2025 6 min read Technology & InnovationAIShoppersDept. NonfoodGoogleCustomer ExperienceDept. Toys & GamesMeta (Facebook)Brick and MortarIndustry Conferences and EventsOmnichannelGovernmentOperations & Supply ChainAssociatesExecutivesData & InsightsConsumersESG and CSRMarketing: In StoreChatGPTMarketing: Social MediaDept. ApparelTrends: TechPricing & PromotionsStore LocationStrategyTarget 0 Saving Bookmark this article Bookmarked
Technology & Innovation It’s Time for Apple to End Its Culture of Secrecy Apple has long thrilled the public by keeping its products secret and releasing them in high-gloss events with “one more thing” surprises. The company’s marketing magic has made its launch events must-see-TV, with audiences held in suspense knowing they might learn something new at any moment. These signature events, backed by strong product execution, helped […] Bigtechnology March 21, 2025March 21, 2025 5 min read Technology & InnovationAIData & InsightsAmazonPodcastsBigTechAssociatesExecutivesAcquisitionMarketing: VoiceMarketing: BroadcastMarketing: Social MediaChatGPTStreamingMeta (Facebook)GoogleAutonomous VehiclesLegal & CriminalDept. Toys & GamesGovernmentMarketing: PrintResults & InvestmentStrategyTikTokDept. NonfoodUnilever 0 Saving Bookmark this article Bookmarked
Technology & Innovation Lowe’s Teams with OpenAI to Develop Agentic AI Assistant for Homeowners Lowe’s has a new sales associate — Mylow, a conversational AI agent available anywhere, anytime for MyLowe’s loyalty members. Mylow is designed to help customers navigate the many questions that come with owning a home, from project planning to how-to advice to product searches. Developed in collaboration with OpenAI and leveraging Lowe’s expert advice, Mylow […] Retail TouchPoints March 12, 2025March 12, 2025 2 min read Technology & InnovationAILowesShoppersChatGPTMarketing: Loyalty & SubscriptionMerchandisingMarketing: Social MediaBrick and MortarExecutivesAssociatesMarketing: Direct & PersonalizationPricing & PromotionsStrategyDept. NonfoodMarketing: Brand 0 Saving Bookmark this article Bookmarked
Technology & Innovation Okay, I’m Starting to Think AI Can Do My Job After All We’re publishing today’s story in partnership with Boston Globe Ideas, We’re publishing today’s story in partnership with Boston Globe Ideas, I’ve had a gnawing feeling lately about AI. Although the prophecies that chatbots would take our jobs have so far been false, the underlying technology’s evolution is making me believe it may soon automate much […] Bigtechnology March 7, 2025March 7, 2025 6 min read Technology & InnovationAIAmazonData & InsightsPodcastsBigTechChatGPTMarketing: VoiceExecutivesGovernmentCryptoShoppersConsumersGoogleMarketing: BroadcastResults & InvestmentStreamingTech: RoboticsWeatherAssociatesCOVID19EconomyLegal & CriminalColgate-Palmolive 0 Saving Bookmark this article Bookmarked
Technology & Innovation Netflix Might Make You a Bigger Part of Marketing Its Shows Last fall, Netflix released “Moments,” a new feature that lets users clip and share parts of shows they’re watching via links that point back to Netflix. Now, the company is considering expanding that effort — perhaps with more prominent billing in the product itself — according to a new job listing. “Netflix recently launched moments, […] Bigtechnology March 4, 2025March 4, 2025 4 min read Technology & InnovationAIStreamingData & InsightsPodcastsBigTechResults & InvestmentMarketing: Social MediaExecutivesESG and CSRChatGPTReturnsMeta (Facebook)Marketing: BroadcastCompetitionAmazonMarketing: VoiceDeliveryGovernmentMarketing: UGCOperations & Supply ChainTikTok 0 Saving Bookmark this article Bookmarked
Technology & Innovation OpenAI Chief Research Officer Mark Chen: GPT 4.5 Is Now Live and Scaling Isn’t Dead OpenAI announced the debut of GPT 4.5 on Thursday. The new model is its largest yet, and a a step change improvement over its predecessor GPT 4, according to the company. It will go live for Pro users on Thursday, followed by Plus, Enterprise, Team, and Edu next week. For OpenAI, GPT 4.5 is an […] Bigtechnology February 28, 2025February 28, 2025 5 min read AITechnology & InnovationChatGPTReturnsPodcastsData & InsightsPredictions and ForecastsBigTechStreamingMarketing: BroadcastCompetition 0 Saving Bookmark this article Bookmarked
Data & Insights How to Optimize for GenAI Answers Consumers increasingly turn to ChatGPT and similar channels for product and brand recommendations. The post How to Optimize for GenAI Answers appeared first on Practical Ecommerce. Practical Ecommerce February 24, 2025March 3, 2025 < 1 min read Data & InsightsConsumersChatGPTAI 0 Saving Bookmark this article Bookmarked
Trends & External Forces Media & Marketing Data & Insights Technology & Innovation Trends & External Forces Charted: How Do U.S. Universities Make Their Money? See this visualization first on the Voronoi app. Use This Visualization Charted: How Are American Universities Funded? This was originally posted on our Voronoi app. Download the app for free on iOS or Android and discover incredible data-driven charts from a variety of trusted sources. Key Takeaways More than half of American public college and […] Written by Visual Capitalist May 11, 2025May 11, 2025 Saving Bookmark this article Bookmarked
Channel: Delivery Channel: Ecommerce & Digital Corporate Strategy Media & Marketing Data & Insights Technology & Innovation Week in Review: Instacart CEO heads to OpenAI Welcome back to Week in Review! We’ve got lots of news for you this week: There were CEO shake-ups at Instacart and 11x; the web series is back — kind of; Threads is getting video ads; and much more. Let’s get to it! Big move: Instacart CEO Fidji Simo will become OpenAI’s CEO for Applications, […] Written by TechCrunch May 11, 2025May 11, 2025 Saving Bookmark this article Bookmarked
Technology & Innovation Channel: Ecommerce & Digital Channel: Mass Acquisitions, Divestitures & Mergers Corporate Strategy Corporate Finance Corporate Purpose Media & Marketing Data & Insights International Technology & Innovation Trends & External Forces Retail Operations Associates & Employees Operations & Supply Chain Stores & Formats What’s next for Instacart as CEO Fidji Simo announces decision to join OpenAI as head of applications? Instacart CEO Fidji Simo is departing the grocery technology company to join OpenAI as its Chief of Applications. In an email to employees, she said: “Let me start by saying this was an incredibly hard decision because I love this company. We are operating incredibly well as our last earnings results have shown. Our strategy […] Written by Retail Technology Innovation Hub May 10, 2025May 11, 2025 Saving Bookmark this article Bookmarked
Technology & Innovation Channel: Dollar/Value Channel: Grocery Channel: Mass Department & Category Department: Nonfood Corporate Strategy Media & Marketing Data & Insights Shopper & Customer Technology & Innovation Trends & External Forces Retail Operations Merchandising Operations & Supply Chain Stores & Formats Personalized Disruption: Grocery’s Secret to Breaking Old Habits There’s no shortage of talk about technology that’s going to redefine, dominate, or transform retail this year. Much of this language boils down to marketing speech, and often, true industry disruption fails to materialize. There is no shortage of tech hyperbole in retail. But then there’s the occasional exception — a technology that genuinely does […] Written by Retail TouchPoints May 10, 2025May 11, 2025 Saving Bookmark this article Bookmarked
Shopper & Customer Department: Nonfood Media & Marketing Data & Insights Shopper & Customer Technology & Innovation Trends & External Forces Holiday & Events Operations & Supply Chain State of the Consumer Report [Week of May 9] Timely insights on consumer behavior, pricing, and retail trends This weekly snapshot highlights the most relevant signals shaping where and how consumers are spending—from e-commerce and inflation shifts to essential vs. discretionary demand. What you’ll get from this week’s report: Cross-border e-commerce slowdown: Learn how tariff pressures are reshaping sales trends […] Written by Yipitdata May 10, 2025May 11, 2025 Saving Bookmark this article Bookmarked