ChatGPT

  1. Technology & Innovation

10 Takeaways From Tech’s Biggest News Week of the Year

A month’s worth of tech news dropped in four days this week. Microsoft, Google, and Anthropic held developer conferences filled with new models and product releases. OpenAI acquired Jony Ive’s IO device startup. And Apple’s plan to release smart glasses in 2026 became public. I spent the week in Silicon Valley, attending Google and Anthropic’s […]
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  1. Trends & External Forces

BREAKING NEWS:  US To Phase Out The Penny

The Wall Street Journal this morning reports that “the U.S. government is phasing out the penny, whose use has spanned more than two centuries. “The Treasury Department will stop putting new pennies into circulation by early next year. Afterward, there won’t be enough pennies to use in everyday cash transactions, and businesses will need to […]
2 min read
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  1. Data & Insights

White Castle and Heelys Launch Iconic Nostalgia-Fueled Collaboration

White Castle has partnered with Heelys to launch a limited-edition collection of White Castle-branded Heelys shoes. The original wheeled sneaker’s collaboration with the legendary fast-food restaurant is currently available on Heelys’ website. These new, branded shoes are named “White Castle Slider Riders.” Heelys are versatile sneakers designed with a hidden twist: removable wheels in the heels. With […]
2 min read
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  1. Channel: Dollar/Value

Dollar General Makes Southern Charm Affordable With Dolly Parton’s New Line

Dolly Parton’s latest collaboration with Dollar General brings affordable Southern charm to customers via a new entertaining line. In response to ongoing customer demand, Dollar General has expanded its collaboration with the beloved country icon to launch a third kitchen and housewares collection for summer 2025. This newest effort builds on past budget collections, reflecting […]
2 min read
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  1. Data & Insights

Klarna CEO: We’re Giving AI More Customer Service Work, Not Less

Over the past week, a slew of headlines claimed Klarna’s aggressive push to automate customer service with generative AI had failed. The Swedish fintech company last year said it automated the equivalent of 700 customer service jobs with AI. And after it announced a new plan to hire human agents, the conventional wisdom was that […]
3 min read
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  1. Data & Insights

Ebay Debuts Agentic AI to Further Personalize Customer Experience

Ebay, which has been quick to deploy AI-powered chatbots as well as conversational and interactive agents, has taken the next step by using agentic AI to deliver real-time, hyper-personalized product picks to customers. The new Ebay shopping agent, currently available to a small percentage of U.S. customers, will become available to other users on a […]
< 1 min read
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  1. Channel: Delivery

Week in Review: Instacart CEO heads to OpenAI

Welcome back to Week in Review! We’ve got lots of news for you this week: There were CEO shake-ups at Instacart and 11x; the web series is back — kind of; Threads is getting video ads; and much more. Let’s get to it! Big move: Instacart CEO Fidji Simo will become OpenAI’s CEO for Applications, […]
< 1 min read
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  1. Technology & Innovation

What’s next for Instacart as CEO Fidji Simo announces decision to join OpenAI as head of applications?

Instacart CEO Fidji Simo is departing the grocery technology company to join OpenAI as its Chief of Applications. In an email to employees, she said: “Let me start by saying this was an incredibly hard decision because I love this company. We are operating incredibly well as our last earnings results have shown. Our strategy […]
3 min read
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  1. Data & Insights

Lowe’s Deploys AI-Powered Assistant for Associates Chainwide

Lowe’s has followed its March 2025 introduction of the Mylow customer-facing AI-powered app with one for associates, built on the same foundation, which it has launched to all 1,700+ stores in the home improvement chain. This at-scale deployment of the Mylow Companion will give store associates access to generative AI to help them assist customers […]
< 1 min read
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  1. Data & Insights

Visa, Mastercard, PayPal Dive into Agentic Era with Tools that Help Consumers ‘Use AI to Buy’

Payment providers are banking on the fact that millions of people will soon rely on AI to find the perfect sweater, research a new vacation spot or handle their weekly grocery shopping — and they want in on the action.  While the idea of AI handling these kinds of complicated tasks autonomously might sound like […]
4 min read
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  1. Data & Insights

Meta to Begin Training AI on User Data in EU

Meta will begin using content shared by adults in the European Union to train its artificial intelligence models after the European Data Protection Board said the company’s approach met its legal requirements. The company plans to train its AI using public content — including public posts and comments shared by adults on its products in the […]
2 min read
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  1. Data & Insights

Meta’s LlamaCon was all about undercutting OpenAI

On Tuesday, Meta held its first-ever AI developer conference, LlamaCon, at its Menlo Park, California headquarters. The company announced the launch of a consumer-facing Meta AI chatbot app, which will compete with ChatGPT, as well as a developer-facing API for accessing Llama models in the cloud. Both releases aim to expand adoption of the company’s […]
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  1. Data & Insights

ChatGPT Adds New Shopping Features, but Still no Ads

OpenAI has updated the ChatGPT search engine to offer an improved shopping experience, multiple sources report. As of April 28, when users search for products, the platform offers up not just information but also product recommendations, images and reviews along with direct links to visit external websites for purchase. The experience is now available for […]
2 min read
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  1. Technology & Innovation

Complicated to Complex: AI Agents and Managing a Dynamic Martech Stack

The following is a short excerpt from The State of Martech 2025 report that will be published on May 6, 2025 — #MartechDay. Sign up for free to attend our keynote presentation, which you can watch live or on-demand. You’ll also get first access to our 100+ page report, the new 2025 marketing technology landscape, […]
6 min read
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  1. Technology & Innovation

Big step forward for Shopify and OpenAI developed ChatGTP as the pair enter into retail partnership

OpenAI is gearing up to add an online shopping experience to ChatGPT via an integration with Shopify. New code strings in ChatGPT’s public web bundle, “buy_now”, price and shipping fields, product-offer ratings, and “shopify_checkout_url”, indicate that OpenAI is wiring a native purchase flow into the assistant. The snippet suggests a hand off to Shopify’s hosted […]
3 min read
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  1. Data & Insights

What troubles shoppers when searching online

​[[“value”:” This audio is auto-generated. Please let us know if you have feedback. All areas of a product’s description have the power to turn a viewer into a shopper. This includes, but is not limited to, product photos, videos, product descriptions, size and dimensions, reviews and color. “In this new world that we live in, […]
2 min read
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  1. Technology & Innovation

Spur raises $4.5 million from various investors to build out agentic AI solution for online retailers

Spur, which provides e-commerce retailers and travel booking platforms with AI powered quality testing that emulates real consumer shopping behaviour, has secured $4.5 million from investors including First Round, Pear VC, Neo, Conviction, Liquid2Ventures, and Predictive Venture Partners. This takes the total raised to date to $4.625 million. Other notable angel investors in the round […]
3 min read
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  1. Technology & Innovation

Google Cloud CEO Thomas Kurian on AI Competition, Agents, and Tariffs

For years, Google’s cloud services offering ran a distant third behind Microsoft and Amazon. Then came generative AI. While Google Cloud CEO Thomas Kurian doesn’t give the recent AI revolution all the credit for his division turning in 30% quarterly revenue growth and closing the gap, it’s certainly an important factor. And in an interview […]
9 min read
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  1. Data & Insights

Amazon Aims to Increase its Gravitational Pull with New Shopping Features

Amazon has successfully established itself as the starting point for many shoppers’ online searches, edging in on turf previously dominated by platforms such as Google. The first big move that Amazon made to gain this ground was vastly expanding its product assortment — which now encompasses hundreds of millions of products — primarily through the […]
5 min read
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  1. Technology & Innovation

Microsoft AI CEO Mustafa Suleyman: Our AI Will Differentiate Via Personality

Microsoft announced a slew of product upgrades to its Copilot AI bot on Friday, including longer memory and deeper personalization features intended to make the bot feel more like a companion and less like a Wikipedia-retrieval machine. Mustafa Suleyman, Microsoft’s AI CEO, believes this is the primary way AI companies will differentiate their products. It […]
14 min read
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  1. Technology & Innovation

Retail leaders sound off on AI’s use-cases

​[[“value”:” This audio is auto-generated. Please let us know if you have feedback. As one of the most promising, and fear-inducing, technologies of the day, artificial intelligence was a frequent topic of conversation across panels at Shoptalk’s spring conference in Las Vegas. Much like at the National Retail Federation’s Big Show in January, retailers considered […]
6 min read
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  1. Technology & Innovation

It’s Time for Apple to End Its Culture of Secrecy

Apple has long thrilled the public by keeping its products secret and releasing them in high-gloss events with “one more thing” surprises. The company’s marketing magic has made its launch events must-see-TV, with audiences held in suspense knowing they might learn something new at any moment. These signature events, backed by strong product execution, helped […]
5 min read
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  1. Technology & Innovation

Lowe’s Teams with OpenAI to Develop Agentic AI Assistant for Homeowners

Lowe’s has a new sales associate — Mylow, a conversational AI agent available anywhere, anytime for MyLowe’s loyalty members. Mylow is designed to help customers navigate the many questions that come with owning a home, from project planning to how-to advice to product searches. Developed in collaboration with OpenAI and leveraging Lowe’s expert advice, Mylow […]
2 min read
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  1. Technology & Innovation

Okay, I’m Starting to Think AI Can Do My Job After All

We’re publishing today’s story in partnership with Boston Globe Ideas, We’re publishing today’s story in partnership with Boston Globe Ideas, I’ve had a gnawing feeling lately about AI. Although the prophecies that chatbots would take our jobs have so far been false, the underlying technology’s evolution is making me believe it may soon automate much […]
6 min read
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  1. Technology & Innovation

Netflix Might Make You a Bigger Part of Marketing Its Shows

Last fall, Netflix released “Moments,” a new feature that lets users clip and share parts of shows they’re watching via links that point back to Netflix. Now, the company is considering expanding that effort — perhaps with more prominent billing in the product itself — according to a new job listing. “Netflix recently launched moments, […]
4 min read
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  1. Technology & Innovation

OpenAI Chief Research Officer Mark Chen: GPT 4.5 Is Now Live and Scaling Isn’t Dead

OpenAI announced the debut of GPT 4.5 on Thursday. The new model is its largest yet, and a a step change improvement over its predecessor GPT 4, according to the company. It will go live for Pro users on Thursday, followed by Plus, Enterprise, Team, and Edu next week. For OpenAI, GPT 4.5 is an […]
5 min read
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  5. Trends & External Forces

Charted: How Do U.S. Universities Make Their Money?

See this visualization first on the Voronoi app. Use This Visualization Charted: How Are American Universities Funded? This was originally posted on our Voronoi app. Download the app for free on iOS or Android and discover incredible data-driven charts from a variety of trusted sources. Key Takeaways More than half of American public college and […]
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  1. Channel: Delivery
  2. Channel: Ecommerce & Digital
  3. Corporate Strategy
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  5. Data & Insights
  6. Technology & Innovation

Week in Review: Instacart CEO heads to OpenAI

Welcome back to Week in Review! We’ve got lots of news for you this week: There were CEO shake-ups at Instacart and 11x; the web series is back — kind of; Threads is getting video ads; and much more. Let’s get to it! Big move: Instacart CEO Fidji Simo will become OpenAI’s CEO for Applications, […]
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  1. Technology & Innovation
  2. Channel: Ecommerce & Digital
  3. Channel: Mass
  4. Acquisitions, Divestitures & Mergers
  5. Corporate Strategy
  6. Corporate Finance
  7. Corporate Purpose
  8. Media & Marketing
  9. Data & Insights
  10. International
  11. Technology & Innovation
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  13. Retail Operations
  14. Associates & Employees
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What’s next for Instacart as CEO Fidji Simo announces decision to join OpenAI as head of applications?

Instacart CEO Fidji Simo is departing the grocery technology company to join OpenAI as its Chief of Applications. In an email to employees, she said: “Let me start by saying this was an incredibly hard decision because I love this company. We are operating incredibly well as our last earnings results have shown. Our strategy […]
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  1. Technology & Innovation
  2. Channel: Dollar/Value
  3. Channel: Grocery
  4. Channel: Mass
  5. Department & Category
  6. Department: Nonfood
  7. Corporate Strategy
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  10. Shopper & Customer
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Personalized Disruption: Grocery’s Secret to Breaking Old Habits

There’s no shortage of talk about technology that’s going to redefine, dominate, or transform retail this year. Much of this language boils down to marketing speech, and often, true industry disruption fails to materialize. There is no shortage of tech hyperbole in retail. But then there’s the occasional exception — a technology that genuinely does […]
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  1. Shopper & Customer
  2. Department: Nonfood
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  8. Holiday & Events
  9. Operations & Supply Chain

State of the Consumer Report

[Week of May 9] Timely insights on consumer behavior, pricing, and retail trends This weekly snapshot highlights the most relevant signals shaping where and how consumers are spending—from e-commerce and inflation shifts to essential vs. discretionary demand. What you’ll get from this week’s report: Cross-border e-commerce slowdown: Learn how tariff pressures are reshaping sales trends […]
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