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  1. Technology & Innovation

Despite financial pressure — or because of it? — tech stacks are actually expanding again

If you predicted that tech stacks would shrink in 2024, it was probably a good bet. After all, the trend line had been headed in that direction. The average number of apps in companies’ stacks shrank in both 2022 and 2023, albeit by only a modest amount, less than 10% on average. But economic times […]
5 min read
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  1. Data & Insights

OpenAI’s o3: Hype Or A Real Step Toward AGI?

OpenAI’s new o3 and o3-mini models are generating excitement with claims of advanced reasoning capabilities, fueling the AGI debate. With impressive benchmarks in visual reasoning, mathematics, and coding, these models showcase progress, but still have limitations like struggles with contextual understanding and ambiguity. While AGI remains distant, the continuous evolution of these models highlights both […]
< 1 min read
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  1. Technology & Innovation

AI agents are the new iPaaS and the next frontier of intense competition in digital ops orchestration

Welcome to 2025! It’ll be the Year of AI Agents in martech, in word and deed. Here’s what I think that means… From the moment there was more than one software product in a company’s tech stack, there’s been jockeying to determine who was boss. If the tech stack were an orchestra, which product would […]
6 min read
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  1. Channel: Grocery

The Risk of Raising Restaurant Prices in 2025

  In 2025, the foodservice landscape is rapidly evolving, creating significant challenges for restaurant operators contemplating price increases. While higher menu prices may offset rising labor, rent, and ingredient costs, they come with heightened risks in an era where consumer behavior has dramatically shifted. From the Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice […]
5 min read
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  1. Data & Insights

6 Keys to Career Success.

Image by Isabelle Watkins using Mid Journey 1. Align with emerging trends. To succeed you have to ensure that the force is with you. And to do so you must align with the force. Often this force appears as a stream and not a gushing river. A weak signal versus an overwhelming pull of gravity. […]
6 min read
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  1. Technology & Innovation

Seven Predictions for Tech in 2025

This past year in tech could be strangely described as a year of calm, sustained progress. After a wild 2023 that featured OpenAI CEO Sam Altman’s ousting and return, NVIDIA’s ascent, and FTX’s downfall, the story of 2024 was much steadier. This year, AI models and applications advanced meaningfully, adding deeper memories, longer context windows, […]
5 min read
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  1. Technology & Innovation

“Sometimes I Forget I’m Paralyzed.” How Neuralink’s First Patient Found Freedom by Connecting His Brain to a Computer.

Noland Arbaugh and his mother Mia The desert daylight was fading when Noland Arbaugh DM’d me to drive over to his Yuma, Arizona home. The 30-year-old quadriplegic cannot operate a phone by hand, can’t type on a laptop, and wasn’t able to fully operate a computer a year ago. But using just the thoughts in […]
7 min read
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  1. Technology & Innovation

2024: the year of AI, reality checks, and physical stores claiming a new place in shoppers’ lives

As the Christmas and New Year break fast approaches, RTIH Founder and Editor, Scott Thompson, runs through his key retail tech related takeaways from a hugely eventful and fascinating 2024. Ignore AI at your peril Using AI to nudge people towards better choices, like suggesting alternatives to high sodium products, could revolutionise how shoppers interact […]
7 min read
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  1. Data & Insights

15 AI market research tools for smarter consumer insights and data analysis

Unless you’ve been stranded on a desert island for the last few years you’re probably aware that AI market research tools are transforming the way businesses uncover and interpret consumer behavior. The ability to streamline complex processes, analyze vast datasets, and deliver actionable insights in real time mean these tools are the smart way to […]
11 min read
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  1. Technology & Innovation

Enterprise AI is Moving Fast, and Other Takeaways From a Week With Amazon

Amazon CEO Andy Jassy introducing Amazon’s latest AI models at AWS re:Invent It’s the two year anniversary of ChatGPT and, to ring it in, I found myself wandering through an enterprise software conference. With a red AWS re:Invent lanyard around my neck last week, I moved past logos from companies like Deloitte, MongoDB, and PwC, […]
2 min read
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  1. Data & Insights

Toys ‘R’ Us Developing Reality Competition TV Series with Fox

Toys ‘R’ Us Studios is partnering with Fox Alternative Entertainment to develop a reality competition show, Toys ‘R’ Us Family Faceoff, that will feature families competing inside a “larger than life” toy store and interacting with a range of nostalgic and popular toys and games. The retailer is partnering with Known Originals and the unscripted […]
< 1 min read
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  1. Technology & Innovation

Martech for 2025: A brand-new, 108-page report on AI use cases, stack foundations, and market structure

Happy holiday season, ye merry marketing maestros! Here’s a marvelous way to get prepped and psyched for the New Year that’s right around the corner. Frans Riemersma and I just released our latest report, Martech for 2025. It’s 108 pages of our latest research and analysis of what’s actually happening with marketing technology in the […]
6 min read
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  1. Technology & Innovation

AWS CEO Matt Garman Talks Amazon’s Big Bets In AI Chips, Reasoning, And Nuclear Energy

Amazon made a slew of big AI announcements early Tuesday. It said its Trainium2 chip would be generally available for AI training and inference. It debuted a new reasoning tool to limit hallucinations. It said it was building a new “ultracluster” with hundreds of thousands of GPUs that Anthropic — which it just invested $4 […]
24 min read
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  1. Agencies & Vendors

Change Fatigue

A few weeks ago, I drew a cartoon exploring the nonstop drumbeat of change in business, particularly from a marketing perspective. When everything is constantly changing, it’s easy to lose sight of the power of consistency. And yet the flip side of that dynamic is resistance to change, even when change is necessary. A couple […]
3 min read
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  1. Data & Insights

On Work.

Image by Joe Latimer using Midjourney. Work is central to the human experience. Thanks for reading The Future Does Not Fit In The Containers Of The Past! Subscribe for free to receive new posts and support my work. Along with our physical health and our family relationships, work is the other significant factor that impacts […]
6 min read
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  1. Department: Nonfood

AI-Generated Homogeneity

It’s still early days with AI Generation tools. We’re all still learning the potential and limitations. One watch-out is the bias toward homogeneity — the tendency for AI results to look alike. As AI predicts what to generate, the path of least resistance is an averaging of the content in its source material. Ian Whitworth […]
4 min read
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  1. Trends & External Forces

DOJ tells Google to sell Chrome

Welcome back to Week in Review. This week, we’re exploring the DOJ telling Google to sell off Chrome to break up its monopoly, OpenAI accidentally deleting potential evidence in The New York Times’ copyright lawsuit against it, and how AI companies are using TikTok brainrot for study tools. Let’s do this. The U.S. Department of […]
< 1 min read
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  1. Data & Insights

OpenAI’s tumultuous early years revealed in emails from Musk, Altman, and others

A lawsuit by the world’s wealthiest man against one of the fastest growing companies of all time is necessarily interesting stuff. But while the allegations are yet to be proven, the case has already exposed a batch of emails between Elon Musk, Sam Altman, and others during OpenAI’s early days. Here are a few of […]
< 1 min read
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  1. Data & Insights

Gen AI and the Top Fraud Trends Retailers Can’t Ignore This Holiday Season

As retailers leverage online shopping options for busy customers this holiday season, they’re finding that industry-wide, sales are up (and continuing to rise), and the industry is expected to exceed $6 trillion in sales this year. Across all shopping channels, from in person, to picking up in-store, to ordering something online if it’s not available […]
3 min read
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  1. Technology & Innovation

On Technological Change: 3 Learnings.

Image using Midjourney using prompt “ On technological change” For four decades my career at Publicis Groupe has been deeply intertwined with technology, allowing me to observe its changes across several industries including the communications industry. The communications business has always changed as technology shifted. The company was first a print-based business and then a […]
4 min read
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  1. Technology & Innovation

4 Truths About OpenAI’s Wild Financial Position

As OpenAI raised the multibillion-dollar funding round it closed earlier this month, it sent its financial projections to various interested parties. Last week, The Information published a good chunk of that presentation, illuminating the company’s balance sheet and future plans. OpenAI’s finances are as bizarre as you might expect. It’s paying hundreds of millions to […]
5 min read
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  1. Technology & Innovation

Charted: The Speed at Which New Technologies Go Mainstream

See this visualization first on the Voronoi app. Use This Visualization Charted: The Speed at Which New Technologies Go Mainstream This was originally posted on our Voronoi app. Download the app for free on iOS or Android and discover incredible data-driven charts from a variety of trusted sources. Innovation cycles tend to build upon each […]
3 min read
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  1. Technology & Innovation

Where’s The Generative AI ROI? Start With The Supply Chain.

The way our supply chain communicates is a mess. To find out what’s going where, shippers today use faxes, paper contracts, and lots of unstructured documents. Errors, delays, and lengthy wait times can ensue. If you’ve ever lost an item en route to your home, there’s a good chance this is why. Now, generative AI […]
5 min read
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  1. Data & Insights

What Retail C-Suite Executives Should Keep in Mind when Adapting to Apple Intelligence

The introduction of Apple Intelligence aims to set a new standard in AI by integrating powerful generative models with personal context into Apple products. This tool is paving the way for smarter, more intuitive interactions across Apple’s platforms. For retailers, this shift presents both opportunities and challenges, particularly in the realm of content creation and […]
4 min read
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  1. Technology & Innovation

Meta’s Quiet Election

Four years ago, ahead of the 2020 U.S. presidential election, Meta was in a different place. Its name was Facebook. Its CEO, Mark Zuckerberg, was donating hundreds of millions of dollars to election integrity efforts. Its outsized role in the 2016 U.S. presidential loomed ahead of another moment in the spotlight. And within months, it […]
4 min read
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  1. Technology & Innovation

Andy Beilke of General Mills: How Grocery Tech Drives Connected Commerce | DSI

“From a connected commerce perspective, we want to reach consumers whenever, wherever, however, they’re shopping. We want them to find our brands accessible.”— Andy Beilke, Senior Development Manager, Ecommerce Strategy and Capabilities, General Mills According to Supermarket News, grocery is one of the least developed online categories in retail, as brick-and-mortar stores accounted for over […]
8 min read
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  1. Technology & Innovation

Hands On With Meta’s New Orion Augmented Reality Glasses

Wearing the glasses during a demo at Meta’s Menlo Park headquarters this week. This week, I became one of the few people outside Meta to try its new ‘Orion’ augmented reality glasses. The product is a technological marvel, layering computing on top of the real world in a lightweight wearable device. It’s so good — […]
5 min read
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  1. Data & Insights

Spending Shrinks, Impulse Buys Soar

As we step into the final months of 2024, consumer trends are taking a spooky twist—Halloween spending is set to see a slight decline after years of steady growth, and short-form video platforms like TikTok are fueling impulse buying at unprecedented rates. In this edition of our newsletter, we’ll dive into the National Retail Federation’s […]
4 min read
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  1. Data & Insights

Holiday shopping set to start before November

In this edition, we explore how Generation Z is reshaping the retail landscape. From their emphasis on stability over wealth to their preference for sustainable, tech-enhanced shopping experiences, Gen Z is redefining what consumers expect from brands. Plus, we dive into early holiday shopping trends, with major retailers like Amazon and Target launching promotions ahead […]
3 min read
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Editor’s Choice

  1. Holiday & Events
  2. Holiday & Events

Shoppers believe best holiday deals are after holidays

A good number of consumers, over 77%, believe there are better deals available after the holidays, and nearly 51% plan to take advantage by making a large purchase in late December and January. Those are top findings from a Holiday Green survey, from CouponCabin, regarding consumer habits in the post-holiday time frame. When it comes to post-holiday […]
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  1. Trends & External Forces
  2. Data & Insights
  3. Technology & Innovation
  4. Trends & External Forces

2025 Outlook: A Snapshot into Ad Spend, Opportunities, and Strategies for Growth

IAB’s 2025 Outlook: A Snapshot into Ad Spend, Opportunities, and Strategies for Growth offering an early glimpse into ad spending trends for the coming year. The report is a must-read to gain and understanding of brand and agency buyers’ growth strategies and the challenges they foresee. The report covers: 2025 projections for the market overall […]
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  1. Data & Insights
  2. Technology & Innovation

AI at the retail edge: What’s possible now

There’s been a lot of talk lately about artificial intelligence (AI) and generative AI (GenAI) and how these technologies are going to revolutionize retail. But the retail revolution can’t be accomplished with sweeping generalizations about putting more technology into stores. Successful retail outcomes are built using technology to solve specific challenges, expanding on wins and […]
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  1. Media & Marketing
  2. Department: Consumer Durables
  3. Department: HBC
  4. ESG
  5. Media & Marketing
  6. Data & Insights
  7. Shopper & Customer
  8. Trends & External Forces
  9. Holiday & Events
  10. Merchandising
  11. Operations & Supply Chain
  12. Stores & Formats

Some retailers would benefit from a TikTok ban in 2025

TikTok Shop took the market by storm in just two years. The social media platform sold more merchandise than Sephora [LVMUY] in late 2024 according to Earnest credit card data. TikTok Shop also handily outperformed during the 2024 holiday season. But a potential ban could result in brands losing access to a vital marketing and […]
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