Technology & Innovation

Articles about technology and innovation in retail.

  1. Shopper & Customer
  Throughout the history of the restaurant industry, companies that prioritize franchisee satisfaction over consumer demand have often struggled according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. A successful restaurant chain must balance franchisee profitability with customer satisfaction, focusing on product quality, pricing, and service rather than expensive remodels that offer […]
  1. Stores & Formats
Home décor and furniture retailer Kirkland’s has updated its transformation strategy, and the company’s new partnership with Beyond, Inc. is now a central pillar of that effort.   For going on two years, Kirkland’s has been working to improve its performance through a combination of inventory refreshes and marketing adjustments. Those efforts got a big […]
  1. Associates & Employees
Happy employees create a more successful retail environment, but one survey has found that nearly one in every two frontline employees are unhappy with their job due to low pay, inflexible hours, poor leadership and a lack of growth opportunities. As the retail industry continues to struggle with high employee turnover, Best Buy and Hot Topic are tackling […]
  1. Technology & Innovation
Generative AI (GenAI) has rapidly gained popularity, especially with breakthroughs like OpenAI’s ChatGPT and DALL-E. This technology enhances work efficiency and could address labor shortages, with 44% of Dutch jobs highly exposed to GenAI. Education is also transforming, with students using ChatGPT for assignments, prompting universities to integrate the technology constructively. Interest in GenAI is […]
  1. Shopper & Customer
In the world of product startups, crowdfunding has become a popular way to finance and gauge interest in innovative products. Platforms like Kickstarter and Indiegogo have turned dreams into reality for countless inventors and entrepreneurs. But what happens when a crowdfunding campaign doesn’t hit its target? Is it the end of the road for your […]
  1. Technology & Innovation
Hightouch, a composable CDP and AI decisioning platform, has raised an $80 million Series C investment round at a valuation of $1.2 billion. This was led by Sapphire Ventures, with participation from NVC, Amplify Ventures, ICONIQ Growth, and Bain Capital Ventures. Sapphire Ventures Partner Rajeev Dham will join the Hightouch board. The investment will help […]
  1. Technology & Innovation
For years, martech was divided into systems of record and systems of engagement. Systems of record stored the “master” versions of data. CRMs and CDPs for customer data. PIM for product data. DAM for brand assets. ERP for inventory data. (I know, there’s a ton of acronyms in this piece, almost to the point of […]
  1. Data & Insights
With the rise of generative AI, the top of the marketing funnel is getting more complex. The digital marketing funnel from search to consideration to purchase is fragmenting into exploration across more varied digital channels, making it more challenging to capture a consumer’s attention and lead them where we want them to go. More and […]
  1. Channel: Convenience
  Wawa’s $5 Big Breakfast Deal Redefines Value, Speed & Convenience Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions® knows a winning foodservice formula when he sees one, and Wawa’s latest move is set to shake up the breakfast game. From February 17 through March 24, Wawa is rolling out its unbeatable $5 […]
  1. Department & Category
  RaceTrac Inc. continues to expand its foodservice menu, but rather than leveraging its platform to propel the industry forward with fresh, consumer-relevant food trends, the retailer remains anchored in legacy offerings that reflect consumer familiarity according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. The latest example? Taco Pizza—a fusion of […]
  1. Technology & Innovation
We’re joined by fellow Retail Voices by NRF honoree Kevin Ervin Kelley to unpack some of the key lessons from his remarkable book Irreplaceable: Creating Extraordinary Places That Bring People Together and his recent NRF “Big Show” talk. We discuss how physical retail must dramatically evolve in an ever more digital world, the “Bonfire Effect,” his […]
  1. Operations & Supply Chain
In the complex world of product distribution, maintaining a harmonious relationship between distributors and manufacturers is essential for business success. However, this partnership is not without its challenges. From inconsistent product quality to communication gaps, distributors often face hurdles that can impact their operations and reputation. Understanding these challenges is crucial for manufacturers who strive […]
  1. International
The latest research from The Global Payroll Association (GPA) reveals that UK businesses paid £114bn in employer National Insurance Contributions. This marks an annual increase of +6.8%, the ninth consecutive increase since 2015 and the highest total seen in the last decade. That total is, of… This story continues at Employer NIC contributions hit decade high […]
  1. International
More than one in four UK businesses were impacted by civil unrest last year, with nearly two thirds citing a continuation of the problem as a major concern for 2025, according to new research. The research, by global risk management and insurance broking firm Gallagher,… This story continues at More than one in four UK […]
  1. Technology & Innovation
Pricer and Focal Systems have annnounced a partnership focused on accelerating the digitisation and optimisation of physical retail stores.   This brings together Pricer’s dynamic pricing and shelf-edge communication expertise with 2024 RTIH Innovation Awards winner Focal Systems’ computer vision and product availability solutions. By integrating Focal Systems’ AI powered shelf vision cameras with Pricer’s […]
  1. CPG: Food
Early in my marketing career, at General Mills, we used to hold focus groups in a Minneapolis suburb called Eden Prairie. I once overheard a couple of our agency partners jokingly refer to this focus group ritual as going to see the “Oracles of Eden Prairie.” Whether new products, campaign strategy, or ad creative, the […]
  1. Operations & Supply Chain
The pressures on retailers to seamlessly fulfill orders across physical stores, online platforms and mobile apps continue to intensify. Whether shipping directly to customers’ homes, enabling curbside pickup or restocking store shelves, consistently improving speed, accuracy and adaptability is crucial for meeting shopper expectations and maintaining market share. As digital commerce expands and consumers increasingly […]
  1. Technology & Innovation
Landsec has extended its partnership with Ocean Outdoor which manages the digital out of home (DOOH) contract for Piccadilly Lights in London. Under the terms of the agreement, Ocean will continue to manage content for the advertising DOOH screen well into the next decade, and work with Landsec on The Venue which sits beneath the […]
  1. Trends & External Forces
Introduction: The wire and cable industry is not just about connecting devices or transferring electricity; it’s about powering economies and shaping a sustainable future. With innovations transforming the landscape, the market for wires and cables is witnessing rapid growth, thanks to cutting-edge materials, advanced technologies, and evolving global demands. In this article, we’ll explore the […]
  1. Channel: Restaurants
  The restaurant industry is set to maintain its upward trajectory, outpacing other food retail sectors and solidifying its role as a dominant force in the U.S. economy. After surpassing $1 trillion in sales for the first time in 2024, the National Restaurant Association projects an even stronger 2025, with sales expected to hit $1.5 […]
  1. Data & Insights
Illustration by Lemmywinks via Midjourney. We have entered an age of de-Bossification. In many industries, particularly “White-collar” ones, the era of “bosses” is in decline. Less of a clamoring for boss like traits of controlling, managing, measuring, allocating, evaluating and checking in. There is a rise in the need for leaders and their traits of […]
  1. Trends & External Forces
Introduction As technology advances, devices are becoming more powerful, compact, and energy efficient. However, this increase in performance comes with a major challenge—heat management. Overheating can degrade device performance, reduce lifespan, and even lead to system failures. This is where Thermal Interface Materials (TIMs) play a crucial role. TIMs are designed to enhance heat dissipation […]
  1. Department & Category
  Interactive, participatory fresh food experiences—particularly those featuring hand-held food for immediate consumption—continue to captivate consumers across all demographics, especially Millennials seeking discovery. According to Steven Johnson, Grocerant Guru® at Tacoma, WA-based Foodservice Solutions®, brands that fuse dining with immersive entertainment are driving innovation and securing long-term consumer engagement. Topgolf is a prime example of […]
  1. Trends & External Forces
Medical imaging technology is one of the most transformative innovations in modern healthcare. From the early days of X-rays to the more advanced tools like MRI, CT scans, and PET scans, the ability to visualize the internal structures of the body has revolutionized diagnosis, treatment planning, and patient care. The medical imaging market, as a […]
  1. Shopper & Customer
Omnichannel is the new reality for brands and retailers of all sizes and product types. Results from Retail TouchPoints’ annual Omnichannel & Fulfillment Survey show that most respondents conduct business through an average of three different channels — and for 35% of them, marketplaces are critical to building brand awareness and driving business growth. In […]

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  1. Data & Insights
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  3. Media & Marketing
  4. Data & Insights
  5. Shopper & Customer
1-800-Flowers still leads in US, FTD is gaining share 1-800-Flowers is the largest flower service by sales headed into Valentine’s Day 2025, according to Earnest credit card data. However, the industry stalwart is likely to lose share this season if recent trends continue. Access chart in Dash. 1-800-Flowers commanded 37.0% of Valentine’s Day flower sales […]
  1. Holiday & Events
  2. Holiday & Events
A good number of consumers, over 77%, believe there are better deals available after the holidays, and nearly 51% plan to take advantage by making a large purchase in late December and January. Those are top findings from a Holiday Green survey, from CouponCabin, regarding consumer habits in the post-holiday time frame. When it comes to post-holiday […]
  1. Trends & External Forces
  2. Data & Insights
  3. Technology & Innovation
  4. Trends & External Forces
IAB’s 2025 Outlook: A Snapshot into Ad Spend, Opportunities, and Strategies for Growth offering an early glimpse into ad spending trends for the coming year. The report is a must-read to gain and understanding of brand and agency buyers’ growth strategies and the challenges they foresee. The report covers: 2025 projections for the market overall […]
  1. Data & Insights
  2. Technology & Innovation
There’s been a lot of talk lately about artificial intelligence (AI) and generative AI (GenAI) and how these technologies are going to revolutionize retail. But the retail revolution can’t be accomplished with sweeping generalizations about putting more technology into stores. Successful retail outcomes are built using technology to solve specific challenges, expanding on wins and […]

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