AI / ML

Articles on artificial intelligence and machine learning.

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  1. Channel: Restaurants

Restaurant Private – Public Partnerships Work

So, how is your branding extending your brand invitation this fall? How involved are you within your local community?  If you are a restaurant owner today it has never been more important to be involved within you community including staying in touch with your local elected officials according to Steven Johnson Grocerant Guru® at Tacoma, […]
4 min read
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  1. Department & Category

FMI: Retailers face increasingly complex business cycle

ARLINGTON, Va. – The Food Industry Association (FMI) is out with a report that examines how traditional grocery business cycles are being upended by pandemic-fueled changes in consumer behaviors. “The Food Industry Speaks 2021” tells the story of the food retail industry’s resilience and transformation in 2020, and identifies how the landscape continues to shift, […]
3 min read
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  1. Agencies & Vendors

IRI Launches New Lift Measurement Solution for Facebook

IRI®, a fast-growing global technology leader in innovative solutions and services for consumer, retail and media companies, today announced the launch of IRI Lift™ for Facebook
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  1. Technology & Innovation

Workforce Management is Outdated – 4 Ways AI and Automation Can Help

Many workforce management solutions in the contact center are outdated and urgently in need of an upgrade. Amid ongoing disruption, customer expectations have skyrocketed. To keep up, contact centers have had to make changes, including the technology used to manage their workforces. The latest State of Service report reveals that 78% of decision-makers have invested […]
4 min read
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  1. Data & Insights

Dreamforce for Marketers Will Reveal New Innovations and Career Growth Tips

Marketers are seeing their efforts in a new light as they keep pace with today’s digital-first, work-from-anywhere world. In Salesforce’s latest State of Marketing report, 77% of marketers reported feeling that their work provides greater value now than it did a year ago. But growing the skills to deliver that value is a work in […]
4 min read
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  1. Technology & Innovation

What Is Dreamforce? Everything About Salesforce’s Annual Event

The buzz has started and you might be wondering – what is Dreamforce? If you’re new to Salesforce and what we do, you may not know about Dreamforce, our annual event that combines community and customer success. For some Trailblazers — our community of customers, partners, and employees — it’s the highlight of the year. […]
5 min read
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  1. Data & Insights

Retail Traffic Trends #43: Customers plan their return

The great retail migration is coming. Customers are just as eager as retailers are to get back to shopping at brick-and-mortar stores. With 71% of shoppers already shopping in-store at least once a week, customers are starting to get their toes wet before fully diving into in-person shopping. This week we take a look at predictions […]
3 min read
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  1. Trends & External Forces

NACDS event hails team approach

ARLINGTON, Va. — Working as partners, the retailer and supplier members of the National Association of Chain Drug Stores are delivering a new era of retail health, characterized by an interdisciplinary team approach to health and wellness, said Colleen Lindholz, who chairs the association and serves as president of Kroger Health. “I cannot think of […]
3 min read
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  1. Technology & Innovation

Sales and Share Software: Why Do You Need It?

Sales and Share Software: Why Do You Need It? Here at Analytic Index, we understand how succeeding in sales isn’t an easy job, especially among eCommerce businesses with a lot of competition. You will need to have superb marketing skills, a good relationship with customers, and the drive to keep moving forward. Besides this, you […]
11 min read
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  1. Shopper & Customer

Everything You Know About Trade Promotion Management Is Wrong

In Salesforce’s recent consumer goods report, business leaders indicated that managing trade spend had become one of the top three priorities for consumer goods (CG) companies over the course of 2020. Many CG companies continued to invest heavily in trade spend, regardless of performance. Now, given the increase in spending, the changes in consumer shopping […]
6 min read
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  1. Trends & External Forces

The Future of Shopping – Insights From Spencer Ware

Raydiant’s new series, the Future of Shopping, interviews experts and thought leaders with a goal of better understanding what organizations can do to prepare themselves for what lies ahead.  The following is an interview we recently had with Spencer Ware, Managing Director and Retail Industry Expert, Riveron. How has consumer shopping behavior evolved over the […]
3 min read
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  1. Channel: Ecommerce & Digital

AWS and Bundesliga to Debut Two New Bundesliga Match Facts for the 2021–22 European Football Season

Shot Efficiency and Passing Profile bring the total number of advanced statistics to eight, using AWS machine learning and analytics to give fans deeper insights into the game of football SEATTLE –(BUSINESS WIRE)–Sep. 9, 2021– Today, Amazon Web Services (AWS), an Amazon.com , Inc.
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  1. Channel: Convenience

Jersey Mike’s Partnering with FanHub for College Football Season

  Fall football season garners college sports fans from a bygone era to today’s students. Restaurant chains with a goal to expand their brands relevance while driving new electricity are wise to follow the lead of Jersey Mike’s this fall according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.  With college football […]
4 min read
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  1. Data & Insights

Report: Personalization and advanced analytics top list of retail initiatives for 2021

As the pandemic continues to accelerate retailers’ shift to a more digital world, a Forrester report shows that it may have also shaped their priorities. Dive Brief: As more retailers move toward becoming digital-first, personalization and advanced analytics tools have ranked the highest in the list of tech investments retailers are making this year, according to a recent […]
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  1. Channel: Mass

Walmart and Meredith Corporation Partner To Help Families Answer the Universal Question: ‘What’s for Dinner?’

BENTONVILLE, Ark., Sept. 8, 2021 — Walmart Inc. (NYSE: WMT), the No. 1 U.S. retailer and world’s largest grocer, today announced a cross-platform partnership with Meredith Corporation (NYSE: MDP), the leading multi-platform media company reaching nearly 95% of women in the U.S., to help millions of busy families plan and prepare meals faster and more […]
4 min read
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  1. Technology & Innovation

Department of Commerce Establishes National Artificial Intelligence Advisory Committee

Department of Commerce Establishes National Artificial Intelligence Advisory Committee KCPullen@doc.gov Wed, 09/08/2021 – 11:59 FOR IMMEDIATE RELEASE Wednesday, September 8, 2021 Office of Public Affairs publicaffairs@doc.gov The Department is now seeking to recruit top-level candidates to serve on the committee U.S. Secretary of Commerce Gina Raimondo today announced that the Commerce Department has established a […]
3 min read
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  1. Shopper & Customer

How to Jump Over the High Bar Amazon, Alibaba Set for Customer Experiences

The customers have spoken: Three bad experiences with a brand and they’re done. In fact,  90% of consumers expect online shopping to be better than in-person shopping.    The e-commerce giants of the world, from Amazon to Alibaba, have set a high bar. Now, all customers expect the same level of relevant information and personalization. […]
4 min read
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  1. Channel: Ecommerce & Digital

Ocado Purfleet CFC goes live as M&S celebrates one year of online deliveries

Today marks one year since Marks and Spencer went live on Ocado. The move saw the latter begin to sell and deliver food from M&S rather than Waitrose, after M&S splashed out £750 million to acquire a 50% stake in Ocado’s retail business. “With operations commencing at Ocado’s latest fulfilment centre in Purfleet, capacity will […]
2 min read
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  1. Shopper & Customer

Build Customer Loyalty One Call at a Time

Digital customer support has skyrocketed over the past three years, with double-digit adoption gains on channels such as online chat, messenger apps, and video, according to the latest State of Service report. But that doesn’t mean fewer people are calling. In fact, phone calls to customer support are holding steady.  “The relevance of the phone […]
4 min read
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  1. Technology & Innovation

5X the Spend, 2X the Engagement: Why AI Retail Merchandising Is Essential for the Holidays

Artificial intelligence (AI) has become the poster child for the old adage, “Work smarter, not harder” — especially when it comes to AI retail merchandising. Case in point: Einstein-driven AI product recommendations make up 4%-26% of revenue, and increase average order value (AOV) by up to 10%. Take a look at Roots, a Canadian apparel […]
3 min read
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  1. Technology & Innovation

Goodcall picks up $4M, Yelp partnership to answer merchant inbound calls

Even without staffing shortages, local merchants have difficulty answering calls while all hands are busy, and Goodcall wants to alleviate some of that burden from America’s 30 million small businesses. Goodcall’s free cloud-based conversational platform leverages artificial intelligence to manage incoming phone calls and boost customer service for businesses of all sizes. Former Google executive […]
2 min read
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  1. Channel: Convenience

800° Pizza add Technology to Drive International Growth

  Everyone wants fresh pizza fast, but few can compete with 800° Pizza quality, consistency, service, and flavor that will drive incremental growth and success in an evolving world short on employees according to Steven Johnson, Grocerant Guru®at Tacoma, WA based Foodservice Solutions®. Have you heard that, Piestro, the robotic pizzeria that’s crafting high-quality artisan […]
4 min read
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  1. Technology & Innovation

Zebra Technologies to acquire antuit.ai

LINCOLNSHIRE, Ill. – Zebra Technologies announced on Monday it intends to acquire antuit.ai, a provider of artificial intelligence (AI)-powered Software-as-a-Service (SaaS) solutions specific to forecasting and merchandising for the retail and CPG industries. Antuit.ai, owned by a consortium led by Goldman Sachs Asset Management, utilizes AI and machine learning algorithms to ensure its customers have the right product […]
3 min read
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  1. Technology & Innovation

Zebra Technologies announces intent to acquire antuit.ai

Zebra Technologies is set to acquire antuit.ai, a provider of artificial intelligence powered SaaS solutions specific to forecasting and merchandising for the retail and CPG industries.  Terms of the deal were not disclosed. Antuit.ai, owned by a consortium led by Goldman Sachs Asset Management, utilises AI and machine learning algorithms to ensure its customers have the right […]
2 min read
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  1. Shopper & Customer

Consumers Take Control via Conversational Marketing: Why Personalization is Key

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy, approach and technology. Consumers are clear about how they want to connect with brands: they want access 24/7 and to be able to explore on their own terms — Facebook & Boston Consulting […]
4 min read
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  1. Channel: Grocery

Kroger’s Seamless Shoppers Have CEO Bullish on Digital Growth

Digital efforts pay off as grocer retains consumers within its ecosystem As consumer behavior shifts with each COVID wave, The Kroger Co. is seeing its digital efforts pay off as the grocer retains shoppers within its ecosystem. Rodney McMullen, chairman and CEO of Kroger, expressed excitement for the future of grocery e-commerce at the Groceryshop trade show in […]
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  1. WitsNotes

QuickWit Weekly (9/20): WitsNotes Vol. 3 & Last Week’s Top Retail News

Loyalty takes center-stage with WitsNotes Volume 3:  Title: The Tipping Point of Loyalty (2021) Author: Upside Topic(s): Loyalty, Retail Length: 66 pages RetailWit Summary: 2 pages The Summary: The value of a loyal customer has increased—for retailers, the top loyal customers are worth up to 27x of revenue versus your non-loyals. And, shoppers are less […]
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