AI / ML

Articles on artificial intelligence and machine learning.

  1. Department & Category

Quicklee’s Convenience Store Smaller Fresher Faster Food Drive Sales

  Giving customers what they want when they want it is a success clue that every foodservice operator needs to keep top of mind.  Today, grocerant niche Ready-2-Eat and Heat-N-Eat fresh prepared food continues to drive innovation, customer migration, top-line sales, and bottom-line profits according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice […]
3 min read
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  1. Shopper & Customer

How Brands Can Get the Most Out of Their Retail Media Strategies

Retail media networks (RMNs) have been dominating the e-commerce conversation as retailers look for new revenue streams amid increasing margin pressure, inflation and ongoing supply chain challenges. These networks serve as a kind of digital end-cap display for brands, giving them a way to optimally position their products on a website for easy discovery — […]
3 min read
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  1. Technology & Innovation

The Counterintuitive Marketing Magic Behind True Classic’s DTC Success

Being a DTC brand is a bit of a slog lately — just ask Peloton, Wayfair or Allbirds. But as these brands and many others look to new channels, such as stores and wholesale, to combat flagging sales and elusive profitability, True Classic is doubling down on digital.  Founded in Los Angeles in 2019, the […]
7 min read
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  1. Channel: Ecommerce & Digital

Traversing the Amazon Jungle and Navigating Ecommerce Disruption | DSI

“There are a lot of fancy tricks out there. I tend to ignore most of them. Half of the battle to 30% of the battle is about just making sure you have a good listing, that you’re telling the right message, [sharing] the benefits of the product, and that you’re actually searchable and available to […]
5 min read
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  1. Technology & Innovation

AI Expert Simplifies How to Use it to Extract Value From Big Data

What is big data? How does data help produce artificial intelligence (AI)? How can retailers utilize data and AI best to positively impact their business? Asha Saxena, CEO and founder of Women Leaders in Data and AI, delivered a keynote presentation during Total Retail Tech earlier this year in Nashville. In this video clip from her session, Saxena discusses […]
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  1. Media & Marketing

Chester’s Chicken Partners for Truckersgiving

Talk about driving new electricity into a brand.  Chester’s Chicken is doing just that with a targeted partnership edifying its fresh fried chicken with truck drivers it what they are calling ‘Truckersgiving’.  Now that is a great way to edify your brand and customers at the same time according to Steven Johnson Grocerant Guru® at […]
3 min read
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  1. Technology & Innovation

Spending Smartly on Tech Is Key in a Downturn – Here’s How You Can Do It

This article was written in partnership with Sushil Panta, senior director of Salesforce Business Value Services. Are you taking a hard look at your budgets? You wouldn’t be alone. With all the talk about economic headwinds, many companies are pausing new programs, focusing only on what is essential to keep the business afloat. But there’s […]
6 min read
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  1. Trends & External Forces

The Top 10 Companies Leading the Way for AI in Mental Health

AI is set to infiltrate almost every aspect of our existence. Almost no corner of humanity will go untouched by its impact, with entire industries recalibrating their operations to make way for intelligent technologies. Artificial Intelligence that uses Machine Learning (ML), data analytics, Deep Learning (DL), Natural Language Processing (NLP), and computer vision algorithms will […]
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  1. Shopper & Customer

Humanising the Search Experience, with Empathy.co

Retailers are expected to know what consumers want, when they want it, and immediately provide it. More than ever, people are turning to brands they trust and a digital dialogue that helps them feel understood. Brands need to provide an online search experience that provokes a rich contextual dialogue, guiding customers in a conversational experience […]
3 min read
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  1. Technology & Innovation

AI-Based Image Recognition Technology in Grocery Retail

Image recognition technology, which is in use in many different fields, is one of the most popular developments that has been on the agenda of the retail industry for the last few years. Advances in artificial intelligence also allow the potential of image recognition technology to be unleashed. There are visual artificial intelligence services in […]
2 min read
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  1. Data & Insights

This Founder Is Shaking Up the Insurance Industry. The Secret? Flexibility and Speed.

The insurance industry is undergoing a big transformation. From implementing artificial intelligence to better-determining risk profiles to digitizing the customer experience via mobile, a once predictable industry is no longer. One CTO is riding this new wave of transformation by focusing on agent efficiency through a differentiated experience – and is seeing noticeable results.  CTO […]
3 min read
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  1. Technology & Innovation

3 Ways Marketing Cloud and Customer Data Platform Innovations Can Help You Succeed Now

1. Personalize marketing moments in real time 2. Automate engagement across every channel 3. Optimize marketing performance with more intelligent insights It still feels like yesterday when we all came together to experience the magic of Dreamforce ’22. We saw so many Trailblazers in person and experienced all the valuable sessions (which are still available […]
7 min read
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  1. Shopper & Customer

Buckle Up, Retailers: Strategies For Growth During The Most Frugal Holiday Season Ever

As the ‘golden quarter’ once again rolls around – the third since the pandemic began – retailers have learnt from experience to expect a direct challenge to business.  In 2020, lockdown-fuelled online shopping surges led to mass stockouts; 2021 brought global supply chain issues and delays; and this year, among skyrocketing inflation and the cost-of-living […]
6 min read
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  1. Technology & Innovation

2022 RTIH Innovation Awards: Global Startup of the Year shortlist announced

Cart.com, Serve Robotics, Spacee, and Flowcode are among the nominees in the Global Startup of the Year category at the 2022 RTIH Innovation Awards. This award will recognise the startup (based outside of the UK) with the most innovative technology offering and the company which is best placed to succeed in the long-term (management, funding, […]
4 min read
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  1. Technology & Innovation

RTIH Innovation Awards: UK Technology Vendor of the Year shortlist announced

Jisp, Red Ant, LoyaltyLion, and Xiatech are among the nominees in the Technology Vendor of the Year (UK) category at the 2022 RTIH Innovation Awards. This category celebrates UK-based companies that have developed innovative technologies and worked with retailers to transform the customer experience or back-end operations or both. 2022 shortlist as follows: Anthill In […]
4 min read
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  1. Shopper & Customer

Can Retail CX Keep Up With the Demands of Earlier Holiday Shopping?

Rising prices, ballooning interest rates, and fresh memories of last year’s supply chain shortages — these are a few of the factors pushing holiday retail spending earlier than ever before. In fact, a recent Bankrate survey showed that half of consumers planned on starting their holiday shopping by Oct. 31. This stands in stark contrast […]
3 min read
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  1. Channel: Delivery

4 Online Grocery Technology Methods to Future-Proof Your Operations

Fast, scalable grocery fulfillment has become the norm, exponentially accelerated over the past few years by the COVID-19 pandemic and consumers’ increasing need for convenience. Whether in-store shopping or grocery ordering, seamless experiences are the name of the game, as evidenced by an increase in online grocery technology.  A recent McKinsey report found that grocery […]
4 min read
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  1. Data & Insights

Retail Traffic Trends #101: Is AI in retail a gimmick or a game-changer?

While AI was once a far-fetched idea, companies such as Dal-e have proven the power of AI through their text-to-image generator.   But how far is AI from becoming a valuable asset for the retail industry?   This week we diverge into the future of the industry and how to keep your store secure in […]
2 min read
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  1. Data & Insights

Take the Guesswork Out of Insights With Winter ’23 CRM Analytics Release

With our CRM Analytics Winter ’23 release, you can tap into insights faster and make real-time predictions with external Snowflake data. This release will help you get the most from Einstein Discovery models and make analytics easier to access. Let’s look at some of the exciting features in this release: With Live Prediction with Snowflake, […]
5 min read
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  1. Technology & Innovation

How machine learning is transforming the life sciences

The life sciences are no strangers to technology – despite being concerned with the natural processes of life, the industry has pioneered the use of artificial intelligence (AI) since the 1960s. The problem-solving program DENDRAL was first used in organic chemistry during this decade, paving the way for MYCIN, one of the earliest and most […]
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  1. Associates & Employees

How Retailers Can Boost Customer Experience Amid Labor Shortages

The world has started to recuperate from the pandemic and consumers are back to in-store shopping; retailers are keen to make the most of the footfall by providing exceptional in-store experiences. However, one barrier that the retail sector is still trying to overcome is the labor shortage hangover caused by COVID-19. While retailers struggle to […]
2 min read
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  1. Technology & Innovation

Using AI and ML Across the Entire Sales Cycle to Achieve Success

Prospect hunting in the digital era is like finding a needle in a haystack. The internet opens many doors for sales development teams to engage with potential clients — especially since 127 devices connect to the internet every second. Nevertheless, growing numbers of devices, social platforms and profiles mean more data for employees to troll […]
3 min read
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  1. Shopper & Customer

Hitting the Big Time: Are You Ready for Retail?

Many small businesses and startups are conceived to bring new and unique products to market. Entrepreneurs often start by selling their products via local boutiques and company websites. However, to reach a wider audience and achieve greater success, you will need the bigger, broader sales channels and supply chain acumen of retail and e-commerce marketplaces […]
4 min read
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  1. Technology & Innovation

These 4 Marketing Trends Are Reshaping How We Connect With Customers

Over the past few years, marketing trends have forced brands to navigate uncharted and fast-moving waters. Shifts in customer behaviors, an economy in flux, and emerging technologies are all rocking the boat.  The good news? You can help your company weather the storm by embracing tech tools, personalizing your customer interactions, building for a cookieless […]
7 min read
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  1. Shopper & Customer

Why Experience is Key to Brand Loyalty

Digital interactions are increasing year after year, and a company’s ability to interact with customers quickly, and in a way that satisfies their needs, will make or break the brand experience. To deliver VIP e-commerce experiences at scale — especially during the busy Black Friday/Cyber Monday season — brands need a customer experience strategy driven […]
2 min read
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  1. Operations & Supply Chain

Solving the Supply-Demand Puzzle

What a difference a year or two can make. During 2020 and 2021, retailers struggled to keep up with demand for many items, largely due to supply chain bottlenecks and labor shortages. Shortly after the pandemic started and through last year, a significant reduction of markdowns and in-store promotions took place because retailers could leverage […]
3 min read
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  1. Technology & Innovation

3 Ways Retailers Can Gain a Competitive Edge With AI

Artificial intelligence (AI) and automation are becoming more accessible to retail businesses of all sizes, allowing even the leanest teams to reap the benefits. Instead of spending hours managing tedious manual processes, retailers that use automation can free up hours in the day to devote to customer service, product and inventory, and business growth. While […]
3 min read
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  1. Technology & Innovation

Frustrated by Personalization Challenges? Learn 3 Ways to Improve Your Customer Journey

Let’s face it: If you’re not offering personalized experiences, you’re probably losing valuable customers. However, even with countless resources available to improve personalization, marketers still face many hurdles when executing their strategy. If you’re just starting this journey (or tired of hitting roadblocks), we’ve outlined some personalization challenges to watch out for — and how […]
6 min read
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  1. Data & Insights

Retailers Are Bringing Digital Precision to Their Physical Stores Via Smart Camera Technology

The internet provides retailers endless amounts of precise, real-time information and insights into the shopper’s journey. What are they searching for? What are they clicking on? At what point do they fall out of the sales pipeline? In a brick-and-mortar store, however, shopping data is mostly limited to the day’s receipts. Where online stores use […]
3 min read
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  1. Data & Insights

Digging for Data: How Contact Centers Became a Source for Retailer Insight

Retailers are sitting on a gold mine and they don’t even know it. If customer data is the new gold, contact centers are rich with powerful insights that could drive huge change across the industry, benefiting both customers and the retailers themselves.  “We’re at the beginning of the new great gold rush,” Talkdesk global vice […]
6 min read
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Editor’s Choice

  1. Shopper & Customer
  2. Department: Consumer Durables
  3. Department: Nonfood
  4. Corporate Strategy
  5. Corporate Finance
  6. ESG
  7. Partnerships & Alt Profit
  8. Media & Marketing
  9. Retailer Media
  10. Agencies & Vendors
  11. Data & Insights
  12. Shopper & Customer
  13. Trends & External Forces
  14. Associates & Employees
  15. Operations & Supply Chain
  16. Stores & Formats

Retail Media is Here in a Big Way: Should Search be Worried?

By John Spiropoulos Media is filled with evolutionary step-change transitions which permanently alter the marketplace. Each evolutionary event, seen in terms of advertiser outlays – the media mix – is driven by incremental change during economic uncertainty. This is particularly true – and trackable – in modern times. Some of these events were covered in […]
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  1. Media & Marketing
  2. Department: Consumer Durables
  3. Department: HBC
  4. Department: Nonfood
  5. Corporate Finance
  6. Partnerships & Alt Profit
  7. Media & Marketing
  8. Agencies & Vendors
  9. Data & Insights
  10. Technology & Innovation
  11. Holiday & Events

U.S. SMI Core Release Note – October 2022

SMI Core data captures the actual spend data from the SMI Pool partners of major holding companies and large independent agencies, representing up to 95% of all US national brand ad spending, to provide a complete monthly view of the SMI Pool market size, investment share and category performance. Core Data delivers detailed ad intelligence across all media […]
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  1. Trends & External Forces
  2. Channel: Grocery
  3. Department: HBC
  4. ESG
  5. Media & Marketing
  6. Trends & External Forces
  7. Associates & Employees
  8. Merchandising

Kroger Health Center marks first anniversary

CINCINNATI — The Kroger Health Center for Advanced Community Care, a joint project of Kroger Health and the University of Cincinnati James L. Winkle College of Pharmacy, recently celebrated its one-year anniversary. The Center employs pharmacists, technicians, nurse practitioners, and dietitians to provide an interprofessional model of care. It also provides practical experiences for students […]
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  1. Channel: Dollar/Value
  2. Corporate Strategy
  3. Corporate Finance
  4. Corporate Purpose
  5. ESG
  6. Media & Marketing
  7. Shopper & Customer
  8. Associates & Employees
  9. Merchandising
  10. Operations & Supply Chain
  11. Stores & Formats

Dollar Tree sales up 8.1% in third quarter

CHESAPEAKE, Va.— Dollar Tree executives said the retailer’s new pricing strategy lifted operating income nearly 23% to $381 million in the third quarter ended October 29. Top-line sales rose 8.1% to $6.94 billion. Comparable-store sales at its Dollar Tree stores increased 8.6% from a year earlier, while comps at its Family Dollar stores were up […]
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