Tech: Cashierless

  1. Data & Insights
Struggling to keep up with the pace of modern retail? You’re not alone. The retail landscape is evolving rapidly, and maintaining productivity can feel like chasing a moving target. Enter Artificial Intelligence (AI) – your new strategic partner. Retailers are discovering that AI can do more than just data analysis. It’s time to harness AI […]
  1. Channel: Mass
ABC News reports that Target is expanding on its test of a self-checkout policy that restricts those lanes to people buying 10 items or fewer.  last year it tested the approach in 200 stores, and found that “self-checkout was twice as fast at those test stores.” Now, Target said it is “rolling out Express Self-Checkout […]
  1. Channel: Grocery
I talked this week about how Jon Jenkins of AWS made the point during the NGA technology Summit that retailers should not compare smart carts to more traditional carts in terms of cost;  instead, he suggested, they should be thought of a self-checkout systems being used throughout the store, taking pressure off the front end. […]
  1. Technology & Innovation
A human touch holds significant value in the retail customer experience and is important to get right. When done well, a customer’s interaction with in-store staff can increase sales opportunities and drive loyalty. However, a poor interaction can result in the complete opposite. Recently, technology adoption in retail has increased, with 88 percent of senior […]
  1. Shopper & Customer
Yesterday’s Technology Summit (perhaps a grandiose word to describe what I think were a collection of illuminating, provocative, and sometimes irreverent conversations) at the National Grocers Association (NGA) show in Las Vegas featured the initial reporting of results from a new Acosta Group consumer survey focusing on the retail technologies they like and don’t like.  […]
  1. Technology & Innovation
It’s Friday, the weekend is almost upon us, so let’s kick back and reflect on another eventful week for the retail systems space. Here’s your briefing on the most important stories from the past five days, including Boots UK and Ireland, Retail Technology Show 2024, Co-op, Uber Direct, N Brown, Google Cloud, and REWE Group. […]
  1. Technology & Innovation
We’re big fans of LinkedIn and are busy building an amazing community of retail tech enthusiasts on the social media platform. As we close on 15,000 followers, these are the articles that are currently on their radars, including Klarna, Boots, Matalan, InPost UK, Aldi, Jisp, EE, Co-op, TalkShopLIve, Superdrug, and Gophr. Amazon Just Walk Out […]
  1. Technology & Innovation
Loss prevention in the retail sector is undergoing a transformative phase in 2024, necessitated by the imperative to protect profits amid a multitude of challenges. From the surge in shoplifting to broader concerns like shrinkage, retailers are confronted with multifaceted issues demanding innovative solutions. This report delves into key trends in loss prevention, shedding light […]
  1. Channel: Grocery - Natural
Bloomberg reports that Amazon-owned Whole Foods plans to open a new small format – between 7,000 and 14,000 square feet – “aimed at serving quick-trip urban consumers.” The first Whole Foods Market Daily Shop is slated to open on Manhattan’s Upper West Side this fall, and Bloomberg reports that the retailer has signed five leases […]
  1. Data & Insights
The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. As if this […]
  1. Technology & Innovation
Mashgin reports deployment of its self-checkout technology at Dartmouth’s Tuck School of Business in Hanover, New Hampshire. New touchless self-checkout kiosks speed up the checkout experience for Tuck students, with average transaction times at Mashgin kiosks said to be between 10 and 16 seconds. These use AI powered computer vision to recognise and ring up […]
  1. Department & Category
  In a time when there are more digital natives working and spending money than ever before retailers are evolving to give them what they want and according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® that means technology. There is no doubt that more and more retail foodservice executives are embracing […]
  1. Corporate Strategy
I got several reactions to yesterday’s breaking news about the Federal Trade Commission (FTC) filing suit to block Kroger’s proposed $24.6 billion acquisition of Albertsons. MNB fave Glen Terbeek wrote: So much mass marketing mentality.  We are past the 1960’s.   What about maximizing market performance of each local store and its shoppers through creating […]
  1. Technology & Innovation
The San Francisco Chronicle reports that “as more retailers fret over theft in California stores, it appears another major chain is reconsidering its use of self-checkout machines. “Following in Target’s footsteps, at least one California Walmart has roped off its self-checkout area, reports KTLA. The store is in West Hills, a community in Los Angeles […]
  1. Shopper & Customer
Grocery stores have been in a state of flux in recent years, influenced broadly by the economy and supply chain issues and, at the store level, by how consumers want to shop. This year, grocery bills are expected to exceed $300 a week, which in turn will impact the choices consumers are making at the […]
  1. Media & Marketing
Laying claim to being the first European national stadium to use frictionless technology, Wembley Stadium and Delaware North are introducing Bar Tap at the Carabao Cup final this weekend. The Delaware North team oversaw the project from conception to implementation, with the aim of promising a seamless experience for shoppers. Upon entry, customers tap their […]
  1. Trends & External Forces
Hospitals and medical campuses typically look at retail as an essentially insignificant element in their patient, visitor and employee experiences. That translates into gift shops and cafeteria spaces that are often sterile environments featuring the same mediocre-quality products and pre-packaged foods. Marie Kloor and her firm, Hydra Health, are focused on changing that. “Our mission […]
  1. Technology & Innovation
In the rapidly evolving retail landscape, 2024 is already proving to be a crucial year for retailers to improve customer acquisition and retention. Analysts report that global expenditures on digital transformation initiatives will reach $3.4 trillion by 2026, with software innovation being the driving force behind trends like immersive shopping experiences, redefining the in-store experience, […]
  1. Channel: Marketplace
American singer, songwriter and businesswoman Beyoncé’s new haircare brand, Cécred, has gone live on Shopify. After teasing her fans (aka the BeyHive) about the venture last May, Beyoncé recently took to social media to announce her first ever beauty brand. Captioning a post on Instagram with “hair is sacred”, an accompanying video interspersed archive footage […]
  1. Trends & External Forces
A concerning trend has emerged in the evolving retail landscape over the past few years: the spike in retail theft. As examples, Los Angeles and Dallas experienced staggering increases of 109 percent and 73 percent, respectively, in shoplifting incidents from H1 2022 to H2 2023. As the problem intensifies, communities are left grappling with the […]
  1. Technology & Innovation
An Amazon Just Walk Out technology powered store has opened at Lesley University in the US. Lesley University is a private university in Cambridge, Massachusetts. Its students can now experience a frictionless shopping experience on campus, with the likes of snacks and drinks available to buy. In a LinkedIn post, Brisbane Vaillancourt, Regional Vice President […]
  1. Technology & Innovation
Glenn Faulkner has taken on the role of Hardware Product Manager at checkout-free stores firm AiFi. Faulkner joined the company in 2020, as Technical Program Manager, and was most recently Solutions Architect. Prior to AiFi, he was Client Delivery Analyst at Bossa Nova Robotics. His CV also includes stints as E-commerce Manager at J E […]
  1. Technology & Innovation
Target has slashed the hours of operation for self-checkout lanes at some of its stores. Not all store locations have had self-checkout hours cut, but the retailer is considering store staffing levels and sales volumes in its decision. Workers told Business Insider that Target is trying to keep the percentage of overall store sales via […]
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  1. Media & Marketing
  2. Channel: Restaurants
  3. Department & Category
  4. Department: Consumer Durables
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  13. Merchandising
  Don’t want to cook, don’t want to do dishes, well according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® your kids don’t want you hear you complain about cooking dinner either. Chuck E. Cheese has a new program for that has a great chance to make the entire family happy according […]
  1. Channel: Mass
  2. Corporate Finance
  3. Media & Marketing
  4. Agencies & Vendors
  5. Data & Insights
  6. Trends & External Forces
Target reported Q4 and 2023 financial results at its annual investor day on March 5, 2024. Quarterly comp performance improved sequentially from Q2 to Q4, but 2023 ended with comps down -3.7%. Profitability outperformed expectations as the company realized $2B of operating income growth in 2023 and reported notable gross margin improvements. The stock was […]
  1. Trends & External Forces
  2. CPG: Food
  3. Channel: Ecommerce & Digital
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Comments from Chairman and CEO Rodney McMullen. "Kroger achieved strong 2023 results, in line with our long-term growth model and built upon three consecutive years of historic growth.

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