Tech: Cashierless

  1. Channel: Ecommerce & Digital

Amazon Fresh: The Copycat Grocer Abandoning Innovation for Imitation

  From the outset, Amazon has been synonymous with innovation. The company disrupted the entire retail landscape with its commitment to price competitiveness, customer-centric operations, and an unmatched logistical network. Now then according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® believes, in a perplexing pivot, Amazon Fresh has devolved into a […]
4 min read
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  1. Shopper & Customer

Dollar General sees ‘cash-strapped consumer,’ cuts guidance

​[[{“value”:” Dollar General’s second quarter net sales rose 4.2% year over year to $10.2 billion, up from $9.8 billion, the company said in a Thursday earnings announcement. However, net income fell 20.2% to $374.2 million from $468.8 million. Top line income and a nearly flat same-store sales were below expectations, CEO Todd Vasos said. Growth […]
2 min read
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  1. Technology & Innovation

The Juice is loose on Roblox! RTIH rolls out the biggest retail technology news stories of the week

It’s Friday, the weekend is almost upon us, so let’s kick back and reflect on another eventful week for the retail systems space. Here’s your briefing on the most important stories from the past five days, including B&Q, DPD, Walmart, Sainsbury’s, Instacart, Aldi, Asos, Microsoft, Lush, Ocado Retail, and Saks Off 5th. 1. DIY retailer […]
8 min read
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  1. Technology & Innovation

Sainsbury’s Upgrades POS with Mobility, Personalized Promotions

Sainsbury’s will upgrade 22,500 checkouts across its supermarkets, convenience stores and fuel stations with cloud-based POS and analytics solutions from NCR Voyix. With the new platform, associates will be able to approve transactions remotely via tablet devices, and self-checkout systems powered by AI will deliver personalized promotions tailored to each customer. Additionally, by leveraging the […]
< 1 min read
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  1. Technology & Innovation

2025: what to expect in retail industry

The future is here, and it’s connected. IoT cloud solutions are changing the way we live, work, and play. From smart homes to industrial automation, these cutting-edge technologies are transforming industries and creating new possibilities. IoT cloud solutions are revolutionizing the retail industry, making it more efficient and customer-focused. As we look to 2025, these […]
3 min read
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  1. Technology & Innovation

Top 2024 Trends & Predictions Check-In

In December 2023, Retail TouchPoints unveiled its latest Industry Trends & Predictions Report, a multi-media experience featuring insights from 15 of the industry’s top analysts, futurists and thought leaders. Now that we’re halfway through the year, we thought it would be an ideal time to revisit some of the report’s top predictions and conduct a […]
3 min read
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  1. Trends & External Forces

Meijer celebrates its 90th anniversary

GRAND RAPIDS, Mich. — Family-owned retailer Meijer is celebrating its 90th anniversary with more than 500 Meijer supercenters, grocery stores, neighborhood markets, express locations, and distribution and manufacturing facilities throughout six Midwest states operated by more than 70,000 team members. Amidst the Great Depression in 1934, Hendrik Meijer, a local barber in Greenville, Mich., opened Meijer’s […]
2 min read
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  1. Technology & Innovation

Starring Slip, Harley, Asda, and Takeoff Technologies: RTIH’s most read retail technology articles from last week

Check out the articles on this here website that caught your fancy last week, including Amazon Fresh UK, Adyen, Prada Group, Giant Eagle, Wincanton, AssetFloow, and the 2024 RTIH Innovation Awards. Slip bags £2.5m in investment from VCs and angels including Asos VP of Customer & Marketing and former John Lewis CTO Slip, a platform […]
5 min read
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  1. Channel: Drug

#RICE24: On the Ground with In-Store Tech at Sephora, Reformation and Walgreens

There is no better way to find out what’s going on at retail than to actually visit stores, which is exactly what Retail TouchPoints had the chance to do while in Chicago this week for the Retail Innovation Conference & Expo (RICE). RTP’s editors joined the #RICE24 store tours hosted by intrepid travelers and retail […]
6 min read
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  1. Technology & Innovation

Costcutter supplies range for Milton Keynes’ first checkout-free store

Milton Keynes’s first checkout-free store using Amazon’s Just Walk Out technology has opened at Unity Place. Unity Place will be the first venue in Milton Keynes to launch this service. Driven by the desire of Unity Place to be pioneers in retail technology within Milton… This story continues at Costcutter supplies range for Milton Keynes’ […]
< 1 min read
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  1. Stores & Formats

Dollar General Voids Self-Checkout at 12,000 Stores, Citing Shrink

What a difference two years make: Dollar General was enthusiastic enough about self-checkout in June 2022 that it announced trialing 100% self-checkout at 200 stores. Now, the discount retailer has removed self-checkout from approximately 12,000 stores since the beginning of 2024, including 3,000 in May alone, citing shrink as the primary reason for the change. […]
2 min read
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  1. Technology & Innovation

Shortening the distance between inspiration and commerce: RTIH pulls together this week’s coolest retail technology plays

RTIH Editor, Scott Thompson, brings you his top ‘future of retail’ systems launches and deployments from the past week, including Walmart, Hugo Boss, Zippin, Tesco, PepsiCo, The LEGO Group, M&S, Polytag, DoorDash and Ulta Beauty. Hugo Boss Hugo Boss has unveiled Hugo Boss XP, an omnichannel membership experience based around the brand’s customer app. This […]
6 min read
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  1. Technology & Innovation

Starring Asda, Emperia, and Instacart: RTIH rolls out the biggest retail technology news stories of the week

It’s Friday, the weekend is almost upon us, so let’s kick back and reflect on another eventful week for the retail systems space. Here’s your briefing on the most important stories from the past five days, including Polytag, Marks and Spencer, Retail Insight, The Home Depot, Hugo Boss, Zippin, and OneStock. 1. Polytag announces single-use […]
5 min read
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  1. Technology & Innovation

LEGOLAND Windsor Resort launches Europe’s first theme park checkout-free store powered by Zippin

Zippin and Aramark UK have partnered with LEGOLAND Windsor Resort to launch Europe’s first checkout-free store in a theme park. The store, which recently opened for the 2024 season, lets resort guests grab items without having to join a queue. DUPLO Coffee Co, located in DUPLO Valley, sells a variety of sandwiches, snacks, coffee, and […]
2 min read
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  1. Technology & Innovation

Starring Laws of Motion, Starbucks, and eBay: RTIH’s most read retail technology articles from last week

Check out the articles on this here website that caught your fancy last week, including Dunnes Stores, Tesco Ireland, Aldi Ireland, Kwayga, Ordergroove, Heineken, Blue Yonder, Wolt, Sainsbury’s, Microsoft, and the 2014 RTIH Innovation Awards. Sainsbury’s and Microsoft connect as grocery giant looks to boost customer and colleague experience with artificial intelligence Sainsbury’s and Microsoft […]
5 min read
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  1. Technology & Innovation

Sam’s Club Expands Store Rollout of AI-Powered Exit Tech

Walmart-owned Sam’s Club says it’s turning to artificial intelligence to speed up its own exit technology. Instead of requiring store staff to check members’ purchases against their receipts when leaving the store, Sam’s Club customers who pay either at a register or through the Scan & Go mobile app can now walk out of the […]
2 min read
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  1. Technology & Innovation

Starring Eagle Eye, Happy Returns, and RTS 2024: RTIH’s most read retail technology articles from last week

Check out the articles on this here website that caught your fancy last week, including the latest issue of RTIH magazine, Currys, Walmart, Roblox, Shein, Forever 21, Rimi Baltic Group, adidas, Tesco, and Pets at Home. Focus on influencers and retail technology innovation: sixth edition of RTIH magazine now available in digital format We’re pleased […]
5 min read
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  1. Technology & Innovation

Why Amazon’s Just Walk Out initiative failed – and why it’s not the end of checkout free technology

It recently emerged that Amazon’s Just Walk Out offering is being dropped from Amazon Fresh stores. However, it’s not checkout-free tech that’s failing, it’s the fact that Amazon’s checkout free solution doesn’t work, especially in grocery retailers, argues Will Glaser, Founder and CEO at Grabango. In the dynamic grocery retail landscape, a transformative wave is […]
3 min read
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  1. Technology & Innovation

Future of Shopping: Inside Esselunga’s Innovative AI-Driven Retail Lab

In a strategic move to redefine the retail experience, Esselunga, a leading Italian supermarket chain, has launched its advanced Retail Lab. This initiative highlights the cutting-edge possibilities at the intersection of AI technology and retail operations. The Retail Lab is designed as a testing ground for innovative retail technologies that promise to streamline operations and […]
2 min read
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  1. Technology & Innovation

Starring Gather AI, Wolt, Sainsbury’s: check out RTIH’s most read retail technology articles from last week

Check out the articles on this here website that caught your fancy last week, including AiFi, Amazon’s Just Walk Out technology, Wow Bao, Shopsense AI, Paramount Global, Intergamma, Getir, PLUS Retail, and commercetools. Inventory monitoring startup Gather AI bags $17 million in funding to transform supply chain traceability Gather AI, a provider of computer vision […]
6 min read
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  1. Technology & Innovation

Waitrose Reacting is not Enough CEO’s Need to Lead with Relevance

  Focusing on the consumer is a success clue no CEO can overlook. Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® believes that reshuffling the chains in the executive office makes little sense unless the focus shifts away form hot button short term tactics to a customer focused strategy that evolves with consumers […]
4 min read
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  1. Shopper & Customer

CVS Health Identifies Closed-Loop Feedback as its Customer-Centricity Unlock

Today’s consumers are asked to rate their experiences multiple times per day. You can hit a smiley face if the airport bathroom is clean and, if not, a frowny face. You’re encouraged to rate the service you received after ordering a product online, getting your car repaired or having your hair styled. At my local […]
6 min read
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  1. Channel: Mass
  2. Channel: Mass

Walmart Tops List of Leading US Retailers By 2023 Sales

Walmart leads Forrester’s 2023 US retailer ranking, with Amazon in second. The top 10, representing 38% of total retail sales, remain unchanged from 2022. Walmart has once again secured the top position in Forrester’s annual ranking of the 67 largest US retailers (ranked by 2023 US net retail sales), with Amazon following closely in second […]
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