Tech: Cashierless

  1. Technology & Innovation

Why Amazon’s Just Walk Out initiative failed – and why it’s not the end of checkout free technology

It recently emerged that Amazon’s Just Walk Out offering is being dropped from Amazon Fresh stores. However, it’s not checkout-free tech that’s failing, it’s the fact that Amazon’s checkout free solution doesn’t work, especially in grocery retailers, argues Will Glaser, Founder and CEO at Grabango. In the dynamic grocery retail landscape, a transformative wave is […]
3 min read
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  1. Technology & Innovation

Starring Gather AI, Wolt, Sainsbury’s: check out RTIH’s most read retail technology articles from last week

Check out the articles on this here website that caught your fancy last week, including AiFi, Amazon’s Just Walk Out technology, Wow Bao, Shopsense AI, Paramount Global, Intergamma, Getir, PLUS Retail, and commercetools. Inventory monitoring startup Gather AI bags $17 million in funding to transform supply chain traceability Gather AI, a provider of computer vision […]
6 min read
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  1. Technology & Innovation

Waitrose Reacting is not Enough CEO’s Need to Lead with Relevance

  Focusing on the consumer is a success clue no CEO can overlook. Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® believes that reshuffling the chains in the executive office makes little sense unless the focus shifts away form hot button short term tactics to a customer focused strategy that evolves with consumers […]
4 min read
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  1. Shopper & Customer

CVS Health Identifies Closed-Loop Feedback as its Customer-Centricity Unlock

Today’s consumers are asked to rate their experiences multiple times per day. You can hit a smiley face if the airport bathroom is clean and, if not, a frowny face. You’re encouraged to rate the service you received after ordering a product online, getting your car repaired or having your hair styled. At my local […]
6 min read
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  1. Technology & Innovation

Amazon Removing ‘Just Walk Out’ Tech From its Fresh Grocery Stores

Amazon.com is removing “Just Walk Out” technology from its Amazon Fresh stores as part of an effort to revamp the grocery chain. The company’s well-known technology lets customers pay for items without standing in line and sends them receipts afterwards. Amazon says Just Walk Out will now be replaced by smart carts that allow customers […]
< 1 min read
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  1. Channel: Ecommerce & Digital

Amazon’s Just Walk Out has Left the Building

Amazon is removing its cashierless Just Walk Out (JWO) technology from its Amazon Fresh supermarkets and will not deploy the solution in new locations scheduled to open later this year, according to multiple media reports. The retailer will instead rely more heavily on its smart Amazon Dash Carts, which have been deployed at Fresh stores […]
< 1 min read
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  1. Department & Category

Lookout Wendy’s, Burger King, Taco Bell Here are 10 Reasons Convenience Stores Are Eating Your Lunch

  When consumers ask, What’s for Breakfast, Lunch, or Dinner for decades, fast food restaurants have been the go-to for busy folks seeking a quick and easy bite. But a new contender is emerging, and it’s lurking around every corner: the convenience store. Grocerant niche Ready-2-Eat and Heat-N-Eat fresh prepared food offered at convenience stores […]
3 min read
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  1. Data & Insights

5 Ways To Boost Your Retail Business Productivity Through AI

Struggling to keep up with the pace of modern retail? You’re not alone. The retail landscape is evolving rapidly, and maintaining productivity can feel like chasing a moving target. Enter Artificial Intelligence (AI) – your new strategic partner. Retailers are discovering that AI can do more than just data analysis. It’s time to harness AI […]
3 min read
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  1. Channel: Mass

Target, Walmart Evolve Their Self-Checkout Policies

ABC News reports that Target is expanding on its test of a self-checkout policy that restricts those lanes to people buying 10 items or fewer.  last year it tested the approach in 200 stores, and found that “self-checkout was twice as fast at those test stores.” Now, Target said it is “rolling out Express Self-Checkout […]
< 1 min read
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  1. Channel: Grocery

Your Views:  Perception Shift

I talked this week about how Jon Jenkins of AWS made the point during the NGA technology Summit that retailers should not compare smart carts to more traditional carts in terms of cost;  instead, he suggested, they should be thought of a self-checkout systems being used throughout the store, taking pressure off the front end. […]
2 min read
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  1. Technology & Innovation

How Retailers Can Utilize Tech to Empower Their Workforces

A human touch holds significant value in the retail customer experience and is important to get right. When done well, a customer’s interaction with in-store staff can increase sales opportunities and drive loyalty. However, a poor interaction can result in the complete opposite. Recently, technology adoption in retail has increased, with 88 percent of senior […]
3 min read
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  1. Shopper & Customer

FaceTime with the Content Guy:  Reporting In From NGA 2024

Yesterday’s Technology Summit (perhaps a grandiose word to describe what I think were a collection of illuminating, provocative, and sometimes irreverent conversations) at the National Grocers Association (NGA) show in Las Vegas featured the initial reporting of results from a new Acosta Group consumer survey focusing on the retail technologies they like and don’t like.  […]
< 1 min read
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  1. Technology & Innovation

Starring Klarna, EE, Puma, and Matalan: the biggest retail technology news stories of the week

It’s Friday, the weekend is almost upon us, so let’s kick back and reflect on another eventful week for the retail systems space. Here’s your briefing on the most important stories from the past five days, including Boots UK and Ireland, Retail Technology Show 2024, Co-op, Uber Direct, N Brown, Google Cloud, and REWE Group. […]
5 min read
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  1. Technology & Innovation

Nick Beighton heads to RTS 2024: check out RTIH’s biggest retail technology articles on LinkedIn this week

We’re big fans of LinkedIn and are busy building an amazing community of retail tech enthusiasts on the social media platform. As we close on 15,000 followers, these are the articles that are currently on their radars, including Klarna, Boots, Matalan, InPost UK, Aldi, Jisp, EE, Co-op, TalkShopLIve, Superdrug, and Gophr. Amazon Just Walk Out […]
7 min read
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  1. Technology & Innovation

Loss Prevention Trends shaping retail in 2024

Loss prevention in the retail sector is undergoing a transformative phase in 2024, necessitated by the imperative to protect profits amid a multitude of challenges. From the surge in shoplifting to broader concerns like shrinkage, retailers are confronted with multifaceted issues demanding innovative solutions. This report delves into key trends in loss prevention, shedding light […]
6 min read
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  1. Channel: Grocery - Natural

Whole Foods To Debut New Small Format Store

Bloomberg reports that Amazon-owned Whole Foods plans to open a new small format – between 7,000 and 14,000 square feet – “aimed at serving quick-trip urban consumers.” The first Whole Foods Market Daily Shop is slated to open on Manhattan’s Upper West Side this fall, and Bloomberg reports that the retailer has signed five leases […]
3 min read
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  1. Data & Insights

4 Key Point-of-Sale Trends for 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. As if this […]
5 min read
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  1. Technology & Innovation

Dartmouth Tuck School of Business taps Mashgin AI self-checkout tech fto boost dining experience

Mashgin reports deployment of its self-checkout technology at Dartmouth’s Tuck School of Business in Hanover, New Hampshire. New touchless self-checkout kiosks speed up the checkout experience for Tuck students, with average transaction times at Mashgin kiosks said to be between 10 and 16 seconds. These use AI powered computer vision to recognise and ring up […]
2 min read
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Retailers Gain Control of Their Sustainability Goals as the ESG Storm Clouds Start to Gather Over Operations

Using event-driven architecture (EDA), retailers must link essential data at speed and scale throughout their ecosystems near and far to come to grips with now essential environmental, social and governance (ESG) reporting in three key areas. 1. Dead Heading — Optimizing Transportation/Emissions on Every Journey When it comes to transportation within the retail sector, any […]
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Why Amazon’s Just Walk Out initiative failed – and why it’s not the end of checkout free technology

It recently emerged that Amazon’s Just Walk Out offering is being dropped from Amazon Fresh stores. However, it’s not checkout-free tech that’s failing, it’s the fact that Amazon’s checkout free solution doesn’t work, especially in grocery retailers, argues Will Glaser, Founder and CEO at Grabango. In the dynamic grocery retail landscape, a transformative wave is […]
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