Dept. Apparel

  1. Shopper & Customer
From Barbie to the Super Mario Brothers movie and even the debut of Travis Kelce and Taylor Swift’s electrifying relationship, the last few months have been filled with pop culture moments that have captivated almost the entire world. Everywhere you look, someone is talking about these moments. To take the obsession even further, it seems […]
  1. Shopper & Customer
Dollar General is planning approximately 2,385 real estate projects for fiscal year 2024, including about 800 new store openings (including approximately 30 pOpshelf openings and 15 new stores in Mexico), along with 1,500 store renovations and 85 store relocations. While this would be an ambitious growth plan for any retailer, it actually represents a “modest […]
  1. Shopper & Customer
Design is a key aspect of setting up a retail space, as the aesthetic appeal of a business can greatly improve its chances of success. This is because retail stores that are created with their customers and design trends in mind are typically inviting and interesting to look at, which encourages people to come in […]
  1. Holiday & Events
​[[“value”:” Dive Brief The brand continues to defy expectations, but may finally be approaching a plateau as competition rises and consumers remain cautious. Published Dec. 8, 2023 A Lululemon mall store. The brand opened 14 net new stores in Q3, ending with 686, and has plans for about 25 more by the end of the […]
  1. International
​[[“value”:” This audio is auto-generated. Please let us know if you have feedback. It’s been another week with far more retail news than there is time in the day. Below, we break down some things you may have missed during the week, and what we’re still thinking about. From Rent the Runway’s decision to restructure […]
  1. Shopper & Customer
A woman in New Zealand had a complaint that she voiced on social media:  she was hiking, and her rain jacket from The North Face wasn’t waterproof as promised.  It was the response to that complaint that showed the degree to which The North Face was committed to customer service, as well as understanding the […]
  1. Channel: Ecommerce & Digital
Both Walmart CEO Doug McMillon and Amazon CEO Andy Jassy appeared on CNBC yesterday, making observations about their businesses and the current consumer environment. McMillon’s comments included: •  “We’re continuing to see traffic growth in store, plus even more transaction growth for pickup, curbside and delivery. As a company our in store business is continuing […]
  1. Partnerships & Alt Profit
LOS ANGELES, CA — Entertainment and talent executives have launched SonderCo, a new agency dedicated to innovating and deepening the way brands partner with talent, intellectual property, and other brands to create mutual long-term business value. Building on his experience helping make MasterClass a global brand through talent partnerships, Sean Akaks, former Head of Business […]
  1. Corporate Strategy
​[[“value”:” Dive Brief Leslie Berland became the fitness company’s marketing chief in January, but is departing at the end of the year to join Verizon’s C-suite. Published Dec. 7, 2023 A Peloton bike. The company entered into a five-year deal with Lululemon in September. Courtesy of Peloton “]] 
  1. Shopper & Customer
The peak holiday season usually brings a welcome boost in sales and festive cheer for merchants. Known shopping events such as Black Friday, Cyber Monday, Thanksgiving, and Christmas pique consumer interest and lead to increased customer traffic. But while you might support year-end customer activities with festive purchase options, there’s a potential threat to all […]
  1. Department: Consumer Durables is slashing its merchant fees for clothing vendors in an attempt to compete with Chinese fast-fashion retail site Shein, which may be on the docket to IPO in 2024. The online retail giant announced Tuesday that referral fees for items priced under $15 will drop from 17 percent to 5 percent. The fees for […]
  1. Operations & Supply Chain
Coldwater Creek has completed its purchase of Soft Surroundings, a women’s clothing and accessories retailer that filed for bankruptcy protection in September 2023. The newly combined retailer has selected the Chief Returns Officer solution from Newmine, which has a predictive analytics functionality that will help the retailer quickly analyze and take corrective actions on why […]
  1. Channel: Ecommerce & Digital
​[[“value”:” The retailer said the changes are meant to improve the speed of delivery and reduce total costs to serve. Published Dec. 6, 2023 An Amazon delivery van made by Rivian. The company this week announced numerous changes to its commission and fee structures for third party sellers. Courtesy of Amazon “]] 
  1. Channel: Ecommerce & Digital
Two stories this morning about how Amazin is changing the ways in which it charges business using its services – changes that are happening as the Federal Trade Commission (FTC) sues the company for violating antitrust laws. •  From GeekWire: “Amazon says it will change the way it charges sellers who use its fulfillment services, […]
  1. Department: Consumer Durables
​[[“value”:” Dive Brief The company also found successful bidders for three other brands, including Pipette, as it undergoes bankruptcy proceedings. Published Dec. 4, 2023 Biossance display at a New York City Fashion Week event in 2019. The brand is set to be acquired by THG brands. Craig Barritt / Stringer via Getty Images “]] 
  1. Media & Marketing
Walmart said last week that it is getting into the romantic comedy business, creating a 23-part online series called “Add to Heart” that it describes as “a first-of-its-kind shoppable commercial series featuring items at the top of holiday wish lists, making it seamless for customers to watch, shop and swoon with each scene … Customers […]
  1. Stores & Formats
Goodwill Industries of Greater New York and Northern New Jersey (Goodwill NYNJ) has opened its first Mini Shop & Donation Drop location in Manhattan’s Upper East Side (UES). The 1,000-square-foot Goodwill Mini Shop & Donation Drop is a smaller-format store compared to traditional Goodwill stores and Donation Centers, and it offers a curated selection of pre-loved donated goods including […]
  1. Channel: Mass
​[[“value”:” This audio is auto-generated. Please let us know if you have feedback. Every now and then a leader within retail rises up and becomes the person to watch. They grab headlines. They make bold decisions. They shift the focus of retail — even if it’s only for a short period of time.  But then […]
  1. Associates & Employees
Top Companies for Employee Retention in the U.S. and UK Workers weigh various factors when deciding to stay with a company for an extended period. These include a positive work environment, fair compensation, job security, opportunities for professional growth, and resilience against disruptive changes in the economy or technology. So, which companies excel in employee […]
  1. Retail Ecosystem
Scott shares his thoughts on the contradicting narratives around Goldman and Apple’s partnership. He also discusses the fast fashion industry and its externalities. Finally, he takes a look at Charlie Munger’s legacy. Learn more about your ad choices. Visit
  1. Technology & Innovation
RTIH Editor, Scott Thompson, brings you his top ‘future of retail’ systems launches and deployments from the past week, including Amazon, Pinterest, Aldi, Walmart, HMV, New Look, TrusTrace, One Water, Polytag, BERSHKA, and 3DLOOK. Amazon Amazon has opened a Second Chance Store in London, giving festive shoppers the chance to buy quality returned products in-person, […]
  1. Department: Consumer Durables
​[[“value”:” Dive Brief After facing headwinds, including supply chain challenges, the brand is now conducting an expedited sale process through a bankruptcy alternative. Published Dec. 1, 2023 Lacoste and Bandier fashion collaboration. Bandier was created in 2014. Retrieved from Lacoste on August 16, 2023 “]] 
  1. Shopper & Customer
The best marketing in the world won’t move the needle if potential customers shy away at the last moment. One way to avoid this is shopper marketing, a group of tried and true techniques designed to make the last mile of the purchase journey so effortless that potential customers become actual customers. In this blog […]
  1. Technology & Innovation
Do you like numbers? Do you like retail systems news? Then this is the article for you. Including TrusTrace, New Look, Square, Fossil Group, NewStore, InPost, and the 2023 RTIH Innovation Awards. 5…This week, we announced the winning submissions for the 2023 RTIH Innovation Awards, sponsored by PMC, FreedomPay, Worldpay from FIS, CADS, 3D Cloud […]
  1. Technology & Innovation
Ever found yourself unboxing something you ordered and staring at the layout of the packaging in awe? This isn’t by accident – it’s by design. In fact, not only does a perfectly packaged product look shockingly good, it minimises waste and maximises durability during shipment and storage. Enter Sparck Technologies and their super cool automatic […]
  1. Corporate Strategy
​[[“value”:” Dive Brief The fashion company’s space in California is 6,000 square feet and comes after the brand hosted a pop-up in the area. Published Nov. 30, 2023 Lulus’ storefront. The brand first opened a store in 1996 before shifting its distribution strategy. Courtesy of Lulus “]] 
  1. Operations & Supply Chain
True Classic’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% and 6.55% respectively compared to the brand’s previous provider. Additionally, True Classic has seen a 22.47% increase in order rates and a 34.78% increase in […]
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  1. Trends & External Forces
  2. Channel: Mass
  3. Department: Consumer Durables
  4. Department: Nonfood
  5. Corporate Strategy
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  7. Partnerships & Alt Profit
  8. Media & Marketing
  9. Agencies & Vendors
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  13. Stores & Formats
The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center. The NRF report was […]