Legal & Criminal

Articles on illegal activity in the retail industry.

  1. Trends & External Forces
Erik and Pete Nordstrom, the CEO and President, respectively, of Nordstrom, want to explore a transaction that would take the company private. In response, the Nordstrom board of directors has authorized the “exploration of possible avenues to enhance shareholder value,” forming a special committee of independent and disinterested directors to evaluate proposals from the Nordstroms […]
  1. Technology & Innovation
Two weeks ago, a podcast with a “top 1%” audience, whose listener net worth averaged $2.5 million, asked me to join as a guest. The host was familiar with my work, citing a recent CNBC appearance, and seemed ready to hold an engaging conversation. It seemed worthwhile, except the podcast was fake.  With a bit […]
  1. Data & Insights
Online shopping continues to grow as a significant part of modern commerce. Data from Forbes Advisor shows that global retail e-commerce sales will hit $6.3 trillion in 2024, making up around a fifth of all retail transactions. The rise of online shopping has been advantageous but has also brought a host of challenges. Consumers, in […]
  1. Trends & External Forces
In the retail and e-commerce landscape, the surge of synthetic shoppers poses a challenge for retailers. In fact, 50 percent of businesses have reported growth in synthetic identity fraud (SIF), according to AuthenticID’s 2024 State of Identity Fraud Report. SIF — when individuals use stolen personal information, such as Social Security numbers, to create fake […]
  1. Trends & External Forces
NEW YORK, NY — Concurrences, the leading antitrust publisher, last week awarded “The Proper Measure of Profits for Assessing Market Power” as the Reader’s Choice Award winner in the “Best Business Article: General Economics” category at the 2024 Concurrences Antitrust Writing Awards. The paper was co-authored by Keystone Senior Partner Michael Cragg, alongside economists Patrick […]
  1. Technology & Innovation
Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo, taking place June 4-6, 2024, at McCormick Place in Chicago. This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, […]
  1. Channel: Drug
It’s rare that sales tax issues make the news, and when they do, it’s generally not great for the seller. Earlier this year, things held to form when media in Massachusetts reported a sales tax calculation error on the Walgreens ecommerce website. The facts as reported support the notion of an honest mistake by the […]
  1. Technology & Innovation
  Focusing on the consumer is a success clue no CEO can overlook. Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® believes that reshuffling the chains in the executive office makes little sense unless the focus shifts away form hot button short term tactics to a customer focused strategy that evolves with consumers […]
  1. Department: Nonfood
In today’s retail landscape, success extends far beyond profit margins and market share. Increasingly, consumers are looking to align their purchasing decisions with their personal values, driving the need for retailers to incorporate social impact initiatives into their business strategies. When I audit companies, they often show me their CSR and sustainability report where I […]
  1. Trends & External Forces
Research commissioned by business insurer NFU Mutual has highlighted that theft and violence are costing retailers hundreds of thousands of pounds per year as shopkeepers step up measures to combat rising crime. The research* shows nearly three-quarters of retailers (74%) have suffered from crime over… This story continues at Promotional Feature Theft prevention advice for […]
  1. Department: Consumer Durables
Luxury retailer Coach and its parent company are suing Gap Inc., alleging its Old Navy brand sold T-shirts with the word “COACH” printed on them in capital letters. In a lawsuit filed April 3 in the United States District Court for the Central District of California, lawyers for Tapestry, Inc., which includes brands Coach, Kate […]
  1. Trends & External Forces
Retail trade union Usdaw has criticised the government for its “dither and delay” over introducing a separate offence for assaulting a shopworker after prime minister Rishi Sunak today bowed to industry pressure and announced a major crackdown on shop theft and violent assaults against retailers… This story continues at Government ‘dithered and delayed’ on retail […]
  1. Associates & Employees
A south London retailer has called the government announcement that assaulting a retail worker is to be made a standalone criminal offence in England and Wales a “pivotal moment.” Store owner Benedict Selvaratnam posted on LinkedIn: “Today marks a pivotal moment for our retail industry and… This story continues at Retailer calls new assault of shop […]
  1. Data & Insights
What began during the pandemic as a solution for customers navigating the absence of in-store shopping and fitting rooms has evolved into a significant logistical challenge. As we reported on last week, February sales in the furniture, mattress, and footwear industry saw some impressive improvement compared to last year. But these improvements are overshadowed by […]
  1. Data & Insights
Home Depot has confirmed that it suffered a data breach after one of its Software-as-a-Service (SaaS) vendors mistakenly exposed a small sample of limited employee data, which could potentially be used in targeted phishing attacks, reports Bleeping Computer. Last Thursday, a threat actor known as IntelBroker leaked limited data for approximately 10,000 Home Depot employees […]
  1. Associates & Employees
The devastating impact of retail crime on the mental health of shopkeepers and their staff, revealed last week in an exclusive survey by Independent Retail News, underlines the need for more police resources and greater legal protection for shopworkers, say trade bodies and unions. Commenting… This story continues at Crime impact findings underline need for […]
  1. Data & Insights
Throughout the years, the retail industry has faced numerous threats, ranging from IoT bot attacks to incidents of shoplifting and even promotional strategies that deter customers. To overcome these complex challenges, retailers need to stay alert, flexible, and use creative approaches to manage risks and maintain success in a competitive market. This week we dive […]
  1. Trends & External Forces
Skyrocketing levels of retail crime have been well documented over the past few months, with the ACS Crime Report, for example, recording a five-fold increase in shop theft and a near doubling of violent incidents against retailers and their staff. The annual crime survey from… This story continues at Don’t forget the victim Editor’s comment […]
  1. Data & Insights
Transaction monitoring is an important process that helps retailers comply with all legal requirements, most importantly, anti-money laundering (AML) regulations. It monitors real time transactions to see if any suspicious behaviors should be reported to the financial authorities.   It is essential if you want to protect your brand’s reputation and make sure that your customers […]
  1. Stores & Formats
CITY OF COMMERCE, Calif. — The value retailer 99 Cents Only Stores LLC commenced going-out-of-business sales at all of its locations on Friday, as part of a plan to wind down its operations and close all its stores. The liquidation sale will include all 371 of the retailer’s stores, which are located in Arizona, California, […]
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Editor’s Choice

  1. ESG
  2. Data & Insights
  3. Operations & Supply Chain
Using event-driven architecture (EDA), retailers must link essential data at speed and scale throughout their ecosystems near and far to come to grips with now essential environmental, social and governance (ESG) reporting in three key areas. 1. Dead Heading — Optimizing Transportation/Emissions on Every Journey When it comes to transportation within the retail sector, any […]
  1. Technology & Innovation
  2. Channel: Dollar/Value
  3. Channel: Ecommerce & Digital
  4. Channel: Grocery
  5. Department: Food
  6. Corporate Strategy
  7. Media & Marketing
  8. Shopper & Customer
  9. Technology & Innovation
  10. Trends & External Forces
  11. Retail Operations
  12. Merchandising
  13. Stores & Formats
It recently emerged that Amazon’s Just Walk Out offering is being dropped from Amazon Fresh stores. However, it’s not checkout-free tech that’s failing, it’s the fact that Amazon’s checkout free solution doesn’t work, especially in grocery retailers, argues Will Glaser, Founder and CEO at Grabango. In the dynamic grocery retail landscape, a transformative wave is […]

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