Articles on consumers & consumption.

  1. Channel: Ecommerce & Digital
CNBC reports that Zipline, which has “flown more than 38 million miles with its autonomous electric delivery drones since the company was founded in 2014,” last week “showed off its next-generation aircraft, which it hopes will make rapid aerial deliveries an everyday convenience for customers throughout the U.S., even in densely populated urban areas.” According […]
  1. Channel: Restaurants
  It is at the intersection of hand held marketing, mobile devise ordering, and payments that time starved consumers of all ages have become familiar with, accepting, and adopting digital restaurant and foodservice payments. If you are not looking a customer ahead, you are losing ground. According to Steven Johnson Grocerant Guru® at Tacoma, WA […]
  1. Retail Ecosystem
Retail TouchPoints has been studying and reporting on the evolution of resale for years. Over this time, we’ve seen consumer behaviors shift and demand accelerate, which means retailers have had to rethink the way they research and source “pre-loved” goods. How do they find the right wholesale partners? What are the risks they face while […]
  1. Technology & Innovation
“It’s important to think about this [a tech stack] as something that’s designed, orchestrated, measured, and improved over time, and being in pursuit of solving specific problems in specific ways, rather than a collection of one-off choices.” — Matt Powell, Chief Technology Officer, FTD To succeed on digital and physical shelves, brands need enabling technology. […]
  1. Channel: Delivery
Food delivery app Just Eat has launched a new partnership with Iceland to bring affordable food to households across the UK. The partnership will initially launch with more than 200 Iceland sites by the end of April with over 5,000 products available to customers, in locations including London, Manchester, Belfast and Leeds with plans to […]
  1. Media & Marketing
I grew up with a self-employed retail family. Our “family trips” to other cities always involved going to a trade show or to see a new vendor. As a child, I felt slighted and disappointed that these “family trips” were really focused on work. However, as I got older and began working in my family’s […]
  1. Department: Food
  Consumers want grocerant niche Ready-2-Eat and Heat-N-Eat fresh prepared food with full flavor, fresh, and fast according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.  Johnson stated, “In every sector of retail foodservice it is grocerant Ready-2-Eat and Heat-N-Eat that consumers are migrating too according to Nielsenand the team at Foodservice […]
  1. Shopper & Customer
In today’s digital era, most consumers prefer shopping online, resulting in less retail store foot traffic. However, implementing an effective store design that offers customers better and richer retail experiences can help combat this effect. An excellent retail design combines physical layout, interior décor, and advertising usage within your shop. It can be the difference […]
  1. Technology & Innovation
Get to know RETHINK Retail’s Top Retail Influencers through the “Meet the TRI” Q&A series! Dive in to learn about a member of the thought leader community and follow their work and insights across our content and their social channels. Hi, I’m Andrew Neelon, Founder & CEO, 1REC. Connect with me on LinkedIn! “Tell us […]
  1. Media & Marketing
The U.S. Federal Trade Commission asked Facebook, Instagram, Pinterest, Snap, TikTok, Twitch, Twitter and YouTube to provide details on how they screen for misleading ads run on their social media sites. “Social media has been a gold mine for scammers who tout sham products and other scams that have cost consumers enormously in recent years,” […]
  1. Media & Marketing
[[“value”:” Share: The world is digitally transforming, and the pandemic has only accelerated the pace of that transformation. Customer expectations are skyrocketing, and they are demanding frictionless and seamless interactions with brands. Loyalty programs are no exception. While most businesses have launched loyalty programs to drive retention and growth, many struggle to deliver the results […]
  1. Technology & Innovation
2023 will continue to come with challenges for the retail industry. One that remains front and center  is recruiting and retaining customer facing employees. While 223,000 jobs were added in the U.S. in December, the retail industry continues to struggle. In our most recent research report, The Future of Retail Customer Service, the #1 barrier […]
  1. Channel: Convenience
Dallas Innovates reports that “7-Eleven today announced the rollout of 7Charge, which has begun delivering ‘a convenient and reliable fast-charging experience’ at several 7-Eleven stores locations in Texas, Florida, Colorado, and California—including at least two locations in Dallas and Fort Worth.” According to the story, “7-Eleven says it intends to build ‘one of the largest and most […]
  1. CPG & FMCG
The Conference Board is out with a new report that it says “reveals the most important motivators for Gen Z workers. They place the biggest premium on five critical values in the workplace: adequate compensation, control, safety and wellness, growth, and purpose … While these objectives are important to all generations of employees, for Gen Zers, […]
  1. CPG: HBC
Yesterday we took note of a Fast Company piece arguing that it is an over-generalization to say that Gen Z is made up largely of people who are “quiet quitting” or doing the bare minimum at work, that they are devoid of a work ethic or any sort of ambition.  The larger problem, the author […]
  1. Media & Marketing
Two-thirds (64%) of customers will leave a negative review when their delivery is delayed or they receive an unsatisfactory response to a “where is my order” (WISMO) query, highlighting the critical role of real-time post-purchase delivery information and customer communication in avoiding potentially damaging negative online reviews. Original research of 1,000 UK consumers in the Last […]
  1. International
Today’s consumers have seemingly less time (and patience!) than ever before and with the growing culture of app-based “click and collect” permeating society, companies are now having to satisfy their customers’ needs, faster and more precisely – the introduction of warehouse automation is vital to addressing this requirement. Current market drivers and market trends – […]
  1. Shopper & Customer
Society is changing rapidly, and retail needs to evolve just as rapidly to keep up, according to the Buying Into Better: The Future of the Consumer Industry report by Deloitte. The headline is that retailers can’t just invest in outside programs or initiatives that focus on diversity and sustainability — changing demographics and customer demands […]
  1. Department & Category
A favourite snack brand in the US, Chipoys crunchy rolled tortilla chips, have made their way across the Pond Authentically produced in Mexico, the bagged snacks provide consumers with the big, bold flavours that are in such high demand and will appeal to consumers looking for something new in the crisps, snacks and nuts category. […]
  1. Channel: Mass
Five Below plans to expand its higher-priced Five Beyond concept by converting 400 more store locations, reports PYMNTS. The specialty discount store is looking to appeal to a new demographic of customers with its Five Beyond concept, which sells items priced above $5 but “still below the rest,” according to the company website. The new store prototype is […]
  1. Shopper & Customer
Most consumers aren’t just eating to live, and, especially with snacks, hunger will not always be driving the occasion. Brands have an opportunity, both with messaging and product development, to reimagine what a snack is and what snacking can mean.  Provide emotional support snacks Consumers are most likely to choose snacks to meet emotional needs, […]
  1. Department: HBC
With 5.8 million posts on Instagram and 1.3 billion views on TikTok, #cleanbeauty is gaining momentum among customers.  While Millennial and Gen Z interest is leading the charge, according to Statista more than 70% of consumers across all generations are seeking beauty products that align with their values. Walmart’s Vice President of Beauty Creighton Kiper and […]

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Editor’s Choice

  1. Technology & Innovation
  2. Corporate Strategy
  3. Corporate Finance
  4. Partnerships & Alt Profit
  5. Media & Marketing
  6. Agencies & Vendors
  7. Data & Insights
  8. International
  9. Shopper & Customer
  10. Technology & Innovation
AI powered shopping platform aisle 3 has completed the sale of its Google Comparison Shopping Site (CSS) service to Product Hero. Financial terms of the deal were not disclosed, other than it being all cash. The sale consolidates market share for CSS service provider Product Hero, which works with the likes of Rituals and Ikea. […]
  1. Partnerships & Alt Profit
  2. Partnerships & Alt Profit
  3. Shopper & Customer
  4. Technology & Innovation
Get ready because the empty truck cabs in motion are coming. Gatik, which is involved in autonomous middle-mile logistics, has announced a multi-year commercial collaboration to transport customer orders within Kroger’s Dallas distribution network. The operations will launch in a few weeks. Under the collaboration, Gatik’s medium-duty autonomous box trucks will transport fresh, customer-favorite products from […]
  1. CPG: Food
  2. Channel: Grocery
  3. Department & Category
  4. Department: Beverage
  5. Department: Food
  6. Corporate Strategy
  7. Shopper & Customer
  8. Technology & Innovation
  9. Trends & External Forces
  10. Merchandising
  11. Owned Brands (Private Label)
Albertsons yesterday unveiled what it said was “the redesign of its Open Nature brand as the company strives to become the brand of choice for those health-conscious shoppers seeking a more balanced lifestyle. Open Nature, which is part of Albertsons Cos. Own Brands portfolio, provides shoppers with tasty foods made with thoughtfully chosen ingredients that […]
  1. Stores & Formats
  2. Corporate Finance
  3. Trends & External Forces
  4. Associates & Employees
  5. Stores & Formats
Dive Brief: Dollar General posted net sales of $10.2 billion during the fourth quarter of 2022, a figure that was up 17.9% compared with the same period in 2021, the discount retail chain reported Thursday. Comparable-store sales rose 5.7% year-over-year in Q4, while operating profit was up 17.1%. CEO Jeff Owen said Dollar General intends to invest about […]