Consumers

Articles on consumers & consumption.

  1. Channel: Ecommerce & Digital

Drone Company Focuses On Safe Landing In US

CNBC reports that Zipline, which has “flown more than 38 million miles with its autonomous electric delivery drones since the company was founded in 2014,” last week “showed off its next-generation aircraft, which it hopes will make rapid aerial deliveries an everyday convenience for customers throughout the U.S., even in densely populated urban areas.” According […]
2 min read
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  1. Channel: Restaurants

Payment Technology Drives Customer Adoption for Restaurants Big and Small

  It is at the intersection of hand held marketing, mobile devise ordering, and payments that time starved consumers of all ages have become familiar with, accepting, and adopting digital restaurant and foodservice payments. If you are not looking a customer ahead, you are losing ground. According to Steven Johnson Grocerant Guru® at Tacoma, WA […]
5 min read
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  1. Retail Ecosystem

How LePrix is Using Tech to Advance Luxury Wholesale

Retail TouchPoints has been studying and reporting on the evolution of resale for years. Over this time, we’ve seen consumer behaviors shift and demand accelerate, which means retailers have had to rethink the way they research and source “pre-loved” goods. How do they find the right wholesale partners? What are the risks they face while […]
< 1 min read
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  1. Technology & Innovation

Tech Stack Examples and Best Practices That Will Set You Up for Ecommerce Success DSI

“It’s important to think about this [a tech stack] as something that’s designed, orchestrated, measured, and improved over time, and being in pursuit of solving specific problems in specific ways, rather than a collection of one-off choices.” — Matt Powell, Chief Technology Officer, FTD To succeed on digital and physical shelves, brands need enabling technology. […]
10 min read
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  1. Channel: Delivery

Just Eat and Iceland team up to deliver rapid groceries

Food delivery app Just Eat has launched a new partnership with Iceland to bring affordable food to households across the UK. The partnership will initially launch with more than 200 Iceland sites by the end of April with over 5,000 products available to customers, in locations including London, Manchester, Belfast and Leeds with plans to […]
< 1 min read
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  1. Media & Marketing

3 Reasons Why Retailers Must Use TikTok to Grow Their Business

I grew up with a self-employed retail family. Our “family trips” to other cities always involved going to a trade show or to see a new vendor. As a child, I felt slighted and disappointed that these “family trips” were really focused on work. However, as I got older and began working in my family’s […]
3 min read
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  1. Department: Food

Kwik Trip Growth with a Focus on Hot Spot Food

  Consumers want grocerant niche Ready-2-Eat and Heat-N-Eat fresh prepared food with full flavor, fresh, and fast according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.  Johnson stated, “In every sector of retail foodservice it is grocerant Ready-2-Eat and Heat-N-Eat that consumers are migrating too according to Nielsenand the team at Foodservice […]
4 min read
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  1. Shopper & Customer

Check out these five retail store design tips

In today’s digital era, most consumers prefer shopping online, resulting in less retail store foot traffic. However, implementing an effective store design that offers customers better and richer retail experiences can help combat this effect. An excellent retail design combines physical layout, interior décor, and advertising usage within your shop. It can be the difference […]
3 min read
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  1. Technology & Innovation

Meet the TRI Q&A: Andrew Neelon

Get to know RETHINK Retail’s Top Retail Influencers through the “Meet the TRI” Q&A series! Dive in to learn about a member of the thought leader community and follow their work and insights across our content and their social channels. Hi, I’m Andrew Neelon, Founder & CEO, 1REC. Connect with me on LinkedIn! “Tell us […]
8 min read
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  1. Media & Marketing

FTC wants to know how social sites screen for ad scams

The U.S. Federal Trade Commission asked Facebook, Instagram, Pinterest, Snap, TikTok, Twitch, Twitter and YouTube to provide details on how they screen for misleading ads run on their social media sites. “Social media has been a gold mine for scammers who tout sham products and other scams that have cost consumers enormously in recent years,” […]
< 1 min read
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  1. Media & Marketing

Serve Up Convenience with Wallet-based Payment and Loyalty in One

[[“value”:” Share: The world is digitally transforming, and the pandemic has only accelerated the pace of that transformation. Customer expectations are skyrocketing, and they are demanding frictionless and seamless interactions with brands. Loyalty programs are no exception. While most businesses have launched loyalty programs to drive retention and growth, many struggle to deliver the results […]
2 min read
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  1. Technology & Innovation

As Retailers Brace for a Potential Recession, CX Investments Are More Important Than Ever

2023 will continue to come with challenges for the retail industry. One that remains front and center  is recruiting and retaining customer facing employees. While 223,000 jobs were added in the U.S. in December, the retail industry continues to struggle. In our most recent research report, The Future of Retail Customer Service, the #1 barrier […]
5 min read
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  1. Channel: Convenience

7-Eleven Launches 7Charge, New EV Charging Network

Dallas Innovates reports that “7-Eleven today announced the rollout of 7Charge, which has begun delivering ‘a convenient and reliable fast-charging experience’ at several 7-Eleven stores locations in Texas, Florida, Colorado, and California—including at least two locations in Dallas and Fort Worth.” According to the story, “7-Eleven says it intends to build ‘one of the largest and most […]
< 1 min read
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  1. CPG & FMCG

Worth Reading: What Gen Z Workers Want

The Conference Board is out with a new report that it says “reveals the most important motivators for Gen Z workers. They place the biggest premium on five critical values in the workplace: adequate compensation, control, safety and wellness, growth, and purpose … While these objectives are important to all generations of employees, for Gen Zers, […]
< 1 min read
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  1. CPG: HBC

Your Views:  Great Experiences

Yesterday we took note of a Fast Company piece arguing that it is an over-generalization to say that Gen Z is made up largely of people who are “quiet quitting” or doing the bare minimum at work, that they are devoid of a work ethic or any sort of ambition.  The larger problem, the author […]
2 min read
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  1. Media & Marketing

Post-purchase delivery communication is critical for avoiding negative reviews

Two-thirds (64%) of customers will leave a negative review when their delivery is delayed or they receive an unsatisfactory response to a “where is my order” (WISMO) query, highlighting the critical role of real-time post-purchase delivery information and customer communication in avoiding potentially damaging negative online reviews. Original research of 1,000 UK consumers in the Last […]
< 1 min read
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  1. International

Customers are the ‘life-blood’ of any ecommerce company

Today’s consumers have seemingly less time (and patience!) than ever before and with the growing culture of app-based “click and collect” permeating society, companies are now having to satisfy their customers’ needs, faster and more precisely – the introduction of warehouse automation is vital to addressing this requirement. Current market drivers and market trends – […]
< 1 min read
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  1. Shopper & Customer

The Future is Diverse, so Retailers Must Shift from a ‘Mass’ to a ‘Micro’ Model to Keep Up

Society is changing rapidly, and retail needs to evolve just as rapidly to keep up, according to the Buying Into Better: The Future of the Consumer Industry report by Deloitte. The headline is that retailers can’t just invest in outside programs or initiatives that focus on diversity and sustainability — changing demographics and customer demands […]
4 min read
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  1. Department & Category

US favourite snack launches in UK

A favourite snack brand in the US, Chipoys crunchy rolled tortilla chips, have made their way across the Pond Authentically produced in Mexico, the bagged snacks provide consumers with the big, bold flavours that are in such high demand and will appeal to consumers looking for something new in the crisps, snacks and nuts category. […]
< 1 min read
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  1. Channel: Mass

Five Below to Target High Earners With 400 More Five Beyond Stores

Five Below plans to expand its higher-priced Five Beyond concept by converting 400 more store locations, reports PYMNTS. The specialty discount store is looking to appeal to a new demographic of customers with its Five Beyond concept, which sells items priced above $5 but “still below the rest,” according to the company website. The new store prototype is […]
< 1 min read
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  1. Shopper & Customer

Emotional support snacks? How brands can capitalize on shifting snack market

Most consumers aren’t just eating to live, and, especially with snacks, hunger will not always be driving the occasion. Brands have an opportunity, both with messaging and product development, to reimagine what a snack is and what snacking can mean.  Provide emotional support snacks Consumers are most likely to choose snacks to meet emotional needs, […]
2 min read
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  1. Department: HBC

Walmart Launches Clean Beauty: Affordable, Accessible and Transparent

With 5.8 million posts on Instagram and 1.3 billion views on TikTok, #cleanbeauty is gaining momentum among customers.  While Millennial and Gen Z interest is leading the charge, according to Statista more than 70% of consumers across all generations are seeking beauty products that align with their values. Walmart’s Vice President of Beauty Creighton Kiper and […]
3 min read
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Editor’s Choice

  1. Technology & Innovation
  2. Corporate Strategy
  3. Corporate Finance
  4. Partnerships & Alt Profit
  5. Media & Marketing
  6. Agencies & Vendors
  7. Data & Insights
  8. International
  9. Shopper & Customer
  10. Technology & Innovation

aisle 3 exits the CSS business and uses proceeds to support growth in sneaker category

AI powered shopping platform aisle 3 has completed the sale of its Google Comparison Shopping Site (CSS) service to Product Hero. Financial terms of the deal were not disclosed, other than it being all cash. The sale consolidates market share for CSS service provider Product Hero, which works with the likes of Rituals and Ikea. […]
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  1. Partnerships & Alt Profit
  2. Partnerships & Alt Profit
  3. Shopper & Customer
  4. Technology & Innovation

Kroger lands deal for self-driving truck deliveries

Get ready because the empty truck cabs in motion are coming. Gatik, which is involved in autonomous middle-mile logistics, has announced a multi-year commercial collaboration to transport customer orders within Kroger’s Dallas distribution network. The operations will launch in a few weeks. Under the collaboration, Gatik’s medium-duty autonomous box trucks will transport fresh, customer-favorite products from […]
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  1. CPG: Food
  2. Channel: Grocery
  3. Department & Category
  4. Department: Beverage
  5. Department: Food
  6. Corporate Strategy
  7. Shopper & Customer
  8. Technology & Innovation
  9. Trends & External Forces
  10. Merchandising
  11. Owned Brands (Private Label)

Albertsons Redesigns and Expands Open Nature Own Label Line

Albertsons yesterday unveiled what it said was “the redesign of its Open Nature brand as the company strives to become the brand of choice for those health-conscious shoppers seeking a more balanced lifestyle. Open Nature, which is part of Albertsons Cos. Own Brands portfolio, provides shoppers with tasty foods made with thoughtfully chosen ingredients that […]
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  1. Stores & Formats
  2. Corporate Finance
  3. Trends & External Forces
  4. Associates & Employees
  5. Stores & Formats

Dollar General investing $100M in its stores, with a focus on boosting labor

Dive Brief: Dollar General posted net sales of $10.2 billion during the fourth quarter of 2022, a figure that was up 17.9% compared with the same period in 2021, the discount retail chain reported Thursday. Comparable-store sales rose 5.7% year-over-year in Q4, while operating profit was up 17.1%. CEO Jeff Owen said Dollar General intends to invest about […]
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