Operations & Supply Chain

Articles on the topic of Operations & Supply Chain.

  1. International

UK Retailer Considers End To 100% Employee Ownership

The Guardian reports that the John Lewis retail group in the UK, which is 100 percent employee-owned, “is in the early stages of exploring a plan” that would change the ownership structure of the company as it tries to raise the equivalent of more than $2 billion (US). The money, Bloomberg reports, “would go toward […]
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  1. Channel: Restaurants

Payment Technology Drives Customer Adoption for Restaurants Big and Small

  It is at the intersection of hand held marketing, mobile devise ordering, and payments that time starved consumers of all ages have become familiar with, accepting, and adopting digital restaurant and foodservice payments. If you are not looking a customer ahead, you are losing ground. According to Steven Johnson Grocerant Guru® at Tacoma, WA […]
5 min read
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  1. Associates & Employees

Dollar General Commits $100M to Increasing Employee Hours as Labor Competition Continues

Dollar General will invest nearly $100 million to increase labor hours for its more than 170,000 store employees in 2023 to enable “consistent store standards while further enhancing the associate and customer experience,” said CEO Jeffrey Owen on the company’s fiscal year 2022 earnings call. The move comes as retailers continue to struggle to attract […]
2 min read
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  1. Corporate Strategy

New Starbucks CEO gets an early start

Laxman Narasimhan got started a couple of weeks early in his tenure as CEO of Starbucks. Mr. Narasimhan, named incoming CEO in September, was expected to begin in April. Starbucks’ new CEO has spent the past five months learning about the company’s operations and its strategy for growth.
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  1. Channel: Ecommerce & Digital

Lawsuit Claims Amazon Failed to Alert NYC Store Customers About Biometric Tracking

Amazon is facing a class action lawsuit alleging that the retailer failed to alert Amazon Go customers in New York City that they were being monitored by biometric tracking technology, including facial recognition. The suit states Amazon is in violation of a 2021 law that requires businesses in the city to post signs informing customer […]
2 min read
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  1. Corporate Strategy

REI Names New Chief People Officer, Promotes Merchandising and Private Label Execs

REI has hired Apple Musni as its new Chief People Officer, effective March 20, and promoted two executives to leadership positions: Chris Speyer has been named SVP and Chief Merchandising Officer, and Isabelle Portilla has been promoted to VP, Co-op Brands, effective immediately. Musni, most recently VP for Field People Experience and Recruiting at Chipotle, […]
2 min read
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  1. Department: Food

Kwik Trip Growth with a Focus on Hot Spot Food

  Consumers want grocerant niche Ready-2-Eat and Heat-N-Eat fresh prepared food with full flavor, fresh, and fast according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.  Johnson stated, “In every sector of retail foodservice it is grocerant Ready-2-Eat and Heat-N-Eat that consumers are migrating too according to Nielsenand the team at Foodservice […]
4 min read
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  1. Technology & Innovation

Serta Simmons Seeks to Improve Inventory and Supply Chain Planning with New Tech

Mattress retail conglomerate Serta Simmons Bedding (SSB) — the owner of brands including Serta, Simmons, Beautyrest and Tuft & Needle — is working to transform its supply chain planning capabilities through a new partnership with Blue Yonder. By integrating Blue Yonder’s SaaS-based Integrated Demand and Supply Planning solutions into its existing Advanced Planning System (APS), SSB hopes to improve […]
2 min read
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  1. Technology & Innovation

Meet the TRI Q&A: Andrew Neelon

Get to know RETHINK Retail’s Top Retail Influencers through the “Meet the TRI” Q&A series! Dive in to learn about a member of the thought leader community and follow their work and insights across our content and their social channels. Hi, I’m Andrew Neelon, Founder & CEO, 1REC. Connect with me on LinkedIn! “Tell us […]
8 min read
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  1. Corporate Strategy

Glossier Bolsters C-Suite with New Creative, Marketing and Commercial Officers

Beauty brand Glossier has expanded its all-women leadership team with three C-suite appointments, including the promotions of Marie Suter to Chief Creative Director and Kleo Mack to Chief Marketing Officer, as well as the hiring of former Chanel executive Chitra Balireddi as Chief Commercial Officer.  Suter joined Glossier in 2018 and has been behind much of Glossier’s […]
2 min read
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  1. Technology & Innovation

As Retailers Brace for a Potential Recession, CX Investments Are More Important Than Ever

2023 will continue to come with challenges for the retail industry. One that remains front and center  is recruiting and retaining customer facing employees. While 223,000 jobs were added in the U.S. in December, the retail industry continues to struggle. In our most recent research report, The Future of Retail Customer Service, the #1 barrier […]
5 min read
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  1. Associates & Employees

Child labor abuses in supply chain put spotlight back on large corporations

Large corporations think it’s unfair that they are held to account when uppliers skirt labor laws and hire child workers to fill low-paid and often dangerous jobs. The very leverage these companies have over suppliers makes them the logical choice for making sure vendors operate within the law.
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  1. Shopper & Customer

Maximise Your Ecommerce Profits With These 6 Tips

Online commerce has some unique characteristics that impact the likelihood of a customer making a purchase. Addressing what makes an online brand different will help business owners improve their profits.  1. Offer Free Shipping One of the easiest ways to increase profits in e-commerce is by improving the shipping options available. Surveys show 66% of […]
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  1. International

Customers are the ‘life-blood’ of any ecommerce company

Today’s consumers have seemingly less time (and patience!) than ever before and with the growing culture of app-based “click and collect” permeating society, companies are now having to satisfy their customers’ needs, faster and more precisely – the introduction of warehouse automation is vital to addressing this requirement. Current market drivers and market trends – […]
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  1. Shopper & Customer

The Future is Diverse, so Retailers Must Shift from a ‘Mass’ to a ‘Micro’ Model to Keep Up

Society is changing rapidly, and retail needs to evolve just as rapidly to keep up, according to the Buying Into Better: The Future of the Consumer Industry report by Deloitte. The headline is that retailers can’t just invest in outside programs or initiatives that focus on diversity and sustainability — changing demographics and customer demands […]
4 min read
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  1. Corporate Strategy

Shopify execs say Deliverr is key in building fulfillment network distinct from Amazon

Dive Brief: Shopify’s integration of Deliverr will help the company build out its fulfillment capabilities for merchants in a more cost-effective manner, CFO Jeff Hoffmeister said at Morgan Stanley’s Technology, Media and Telecom Conference last week. The addition of Deliverr, an e-commerce fulfillment and order storage provider, provides Shopify with an asset-light network of warehouse partners, along […]
2 min read
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  1. Channel: Mass

Five Below to Target High Earners With 400 More Five Beyond Stores

Five Below plans to expand its higher-priced Five Beyond concept by converting 400 more store locations, reports PYMNTS. The specialty discount store is looking to appeal to a new demographic of customers with its Five Beyond concept, which sells items priced above $5 but “still below the rest,” according to the company website. The new store prototype is […]
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  1. Department & Category

FaceTime with the Content Guy:  Mindful vs. Mindless Shopping

Today I am reporting in from the first day of the Western Michigan University Food Marketing & Supply Chain Conference, when Albertsons CEO Vivek Sankaran spelled out the reasons he believes the Kroger-Albertsons deal makes sense, why “growth is oxygen” for the best organizations, and the importance of eliminating friction from what he called “mindless […]
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  1. Channel: Ecommerce & Digital

KC/In Conversation:  On Bringing The Farm To The Store. Literally.

Today’s conversation is with Joe Blunda, who is working with Roche Bros. on a unique project – he actually has turned a large shipping container into a vertical farm that is providing greens to four of the retailer’s stores.  And here’s the kicker:  the vertical farm is located in the parking lot of a Roche […]
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  1. Associates & Employees

Thursday Eye-Opener:  What’s Lacking In Gen Z Isn’t Ambition

by Kevin Coupe Good piece in Fast Company that argues that it is an over-generalization to say that Gen Z is made up largely of people who are “quiet quitting” or doing the bare minimum at work, that they are devoid of a work ethic or any sort of ambition. Sure, some of them are […]
2 min read
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  1. CPG: Food

Kellogg Unveils Names For Two New Companies

Kellogg Company yesterday said that when the company splits into two, probably by the end of the year, the North American company will be called the WK Kellogg Co., and the global snacks business will be known as Kellanova. According to the announcement, “Kellanova will be a global snacking powerhouse with a portfolio of iconic, […]
2 min read
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  1. Channel: Restaurants

At KFC Gamers are Welcome

  Are you a Gen Z or Millennial Gamer? If you are KFC is looking for you, and has a gift.  That gift is a early beta access to play Diablo IV.  Now According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® one again the one-time leader within the grocerant niche is […]
3 min read
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  1. Shopper & Customer

How Forever 21 Accelerated its E-Commerce Growth

We’ve all done it: We get to that point of finishing our purchase and we’re presented with the choice of checking out as a guest or creating an account with the retailer. Some part of us knows that we should just create the account — but then we hesitate. The form, the fields, the time, […]
3 min read
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  1. Shopper & Customer

Why Retailers Must Embrace the ‘Phygital’ Experience

The whirlwind of the pandemic and the fluctuating economy over the last few years has left retailers quickly adapting to the new demands of today’s consumers. Now that the dust has settled a bit, retailers continue to look for new ways to provide the best experience for shoppers — both in-store and online. Furthermore, they’re […]
3 min read
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  1. Technology & Innovation

The Price of Eggs Isn’t the Only Thing Grocers Are Managing These Days

According to FoodIndustry.com, the U.S. food market is worth $1.5 trillion annually, or roughly 4 percent of the domestic gross product. $800 billion of that revenue is from supermarkets and food stores. Compare this to the U.S. apparel market, which is estimated to be worth $318 billion (Statistica). And while the retail industry often focuses […]
5 min read
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Editor’s Choice

  1. Technology & Innovation
  2. Corporate Strategy
  3. Corporate Finance
  4. Partnerships & Alt Profit
  5. Media & Marketing
  6. Agencies & Vendors
  7. Data & Insights
  8. International
  9. Shopper & Customer
  10. Technology & Innovation

aisle 3 exits the CSS business and uses proceeds to support growth in sneaker category

AI powered shopping platform aisle 3 has completed the sale of its Google Comparison Shopping Site (CSS) service to Product Hero. Financial terms of the deal were not disclosed, other than it being all cash. The sale consolidates market share for CSS service provider Product Hero, which works with the likes of Rituals and Ikea. […]
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  1. Partnerships & Alt Profit
  2. Partnerships & Alt Profit
  3. Shopper & Customer
  4. Technology & Innovation

Kroger lands deal for self-driving truck deliveries

Get ready because the empty truck cabs in motion are coming. Gatik, which is involved in autonomous middle-mile logistics, has announced a multi-year commercial collaboration to transport customer orders within Kroger’s Dallas distribution network. The operations will launch in a few weeks. Under the collaboration, Gatik’s medium-duty autonomous box trucks will transport fresh, customer-favorite products from […]
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  1. CPG: Food
  2. Channel: Grocery
  3. Department & Category
  4. Department: Beverage
  5. Department: Food
  6. Corporate Strategy
  7. Shopper & Customer
  8. Technology & Innovation
  9. Trends & External Forces
  10. Merchandising
  11. Owned Brands (Private Label)

Albertsons Redesigns and Expands Open Nature Own Label Line

Albertsons yesterday unveiled what it said was “the redesign of its Open Nature brand as the company strives to become the brand of choice for those health-conscious shoppers seeking a more balanced lifestyle. Open Nature, which is part of Albertsons Cos. Own Brands portfolio, provides shoppers with tasty foods made with thoughtfully chosen ingredients that […]
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  1. Stores & Formats
  2. Corporate Finance
  3. Trends & External Forces
  4. Associates & Employees
  5. Stores & Formats

Dollar General investing $100M in its stores, with a focus on boosting labor

Dive Brief: Dollar General posted net sales of $10.2 billion during the fourth quarter of 2022, a figure that was up 17.9% compared with the same period in 2021, the discount retail chain reported Thursday. Comparable-store sales rose 5.7% year-over-year in Q4, while operating profit was up 17.1%. CEO Jeff Owen said Dollar General intends to invest about […]
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