Operations & Supply Chain

Articles on the topic of Operations & Supply Chain.

  1. Associates & Employees
Starbucks and the Workers United union have agreed on a framework for collective bargaining discussions for the nearly 400 stores represented by the union. They also have aligned on how to resolve litigation between the union and the company and are seeking to establish a fair process for workers to organize. As a sign of […]
  1. Department: Food
GOODLETTESVILLE, Tenn. — Dollar General customers can now purchase food, produce, over-the-counter medicines and additional wellness products in more than 20,000 stores nationwide using health supplemental benefits, the company said on Wednesday. “With approximately 75% of Americans within five miles of a Dollar General, we recognize the unique access we provide to all communities, especially […]
  1. Corporate Strategy
TAMPA — Stew Turley, who guided the evolution of Eckerd Corp. for three decades, died last week at his home in Florida after a battle with lymphoma. He was 89. During the course of his tenure at the retailer, which began in 1966 when he was named manager of non-drug operations, Eckerd grew to 2,778 […]
  1. Data & Insights
For some time now, many retailers have been exploring the use of artificial intelligence to enhance various aspects of their business, from inventory placement to merchandising assortments. However, the conversation gained renewed momentum in 2023 with the emergence of ChatGPT and generative AI. This increased interest in the potential of AI to transform retail operations […]
  1. Technology & Innovation
“When I get customer interaction I want it to count. Technology can help with that.” So said Naomi Simcock, Operations Director at John Lewis, in a Q&A conference session with consultant, Andrew Busby, at Smart Retail Tech Expo on 27th February at ExCel in London. “I’ve got a huge supply chain and other fixed costs, […]
  1. Channel: Club
The Street reports that Costco “plans to open a store solely dedicated to furniture and appliances.” The story notes that “most of Costco’s 850 global locations are its classic warehouse model that sells food, household goods, and lots of other things. The chain has opened a handful of ‘Business Centers,’ in recent years, locations that […]
  1. Channel: Dollar/Value
The Associated Press reports this morning that Family Dollar Stores, a subsidiary of Dollar Tree Inc., has pleaded guilty “to holding food, drugs, cosmetics and other items under ‘insanitary’ conditions at a now-closed, rodent-infested distribution center in West Memphis, Arkansas,” a plea deal that includes “a sentence of a fine and forfeiture amount totaling $41.675 […]
  1. Operations & Supply Chain
In episode 441 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Yikun Shao, head of supply chain, North America at Alibaba.com, a leading platform for global B2B e-commerce. Listen in as Shao discusses his professional background and current role at Alibaba.com (0:55), leveraging the organization’s supply chain capabilities to empower small businesses (3:45), the adoption […]
  1. Corporate Strategy
COVID-19 may have started the fire, but the online shopping boom is showing no signs of burning out. As consumer expectations grow alongside this blazing industry, many are placing a stronger focus on the shipping experience itself. This is why retail giants like Amazon.com are making fast and free shipping incentives table stakes, with recent […]
  1. Operations & Supply Chain
The call for brands and retailers to fortify their supply chains with robust traceability solutions has never been more urgent. Countries across the globe have enacted tighter due diligence laws to prevent child labor, poor working conditions, and environmental abuses, ranging from the United States’ Uyghur Forced Labor Prevention Act, to the German Supply Chain […]
  1. Corporate Strategy
Macy’s, Inc. has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations. Additionally, noting that its luxury […]
  1. Corporate Strategy
I got several reactions to yesterday’s breaking news about the Federal Trade Commission (FTC) filing suit to block Kroger’s proposed $24.6 billion acquisition of Albertsons. MNB fave Glen Terbeek wrote: So much mass marketing mentality.  We are past the 1960’s.   What about maximizing market performance of each local store and its shoppers through creating […]
  1. Trends & External Forces
Many entrepreneurs have turned to e-commerce thanks to its incredible flexibility and extraordinary earning potential. However, as is the case with any business, there are challenges to be aware of — and the challenges in the e-commerce sector can be particularly unique, especially in the light of a tumultuous economy. How the Economy Affects E-Commerce Recent […]
  1. Channel: Ecommerce & Digital
When it comes to launching new products, product manufacturers have two main options: retail stores or online platforms like Amazon. Both options have their pros and cons, so it’s important to weigh them carefully when deciding which route to take. Retail Stores Retail stores offer a physical space for customers to shop in-person. This can […]
  1. Data & Insights
Mondra, a product footprinting and supply chain decarbonisation AI driven SaaS platform, has raised £3.6 million in pre-Series A funding.  Investors include 7 Generation Ventures, AlbionVC, GC Foodtech Ventures, Foodsparks by Peakbridge, Ponderosa Ventures, and Vala Capital.  The cash will be used to expedite Mondra’s roll-out to UK grocers, of whom, the company claims, 85% […]
  1. Department: HBC
BENTONVILLE, Ark. — Wal­mart entered 2024 moving simultaneously on several fronts to advance its transformation into a new kind of retailer — indeed, a new kind of business enterprise. At the same time, the company is re-emphasizing the importance of its retail roots with plans to resume opening stores in the United States. At a […]
  1. Corporate Strategy
This week we’re reprising our November 2022 interview with Hal Lawton, President & CEO of Tractor Supply Co, a truly remarkable retailer that has delivered some of the strongest results of any brand during the past five years.   We explore Hal’s diverse journey from McKinsey, to Home Depot, to eBay, to Macy’s and on to Tennesee-based […]
  1. Channel: Grocery
WASHINGTON — The Federal Trade Commission has filed a lawsuit to block Kroger’s proposed $25 billion merger with Albertsons Cos., contending that consumers will see higher prices and workers will see lower wages if the deal goes through. “This supermarket mega merger comes as American consumers have seen the cost of groceries rise steadily over […]
  1. Trends & External Forces
WASHINGTON — The National Grocers Association (NGA), which represents independent food retailers and wholesales, issued a statement supporting the Federal Trade Commission’s decision to challenge the merger of Kroger Co. and Albertsons’ Cos. “Every day, America’s local independent supermarkets face economic challenges due to the influence of massive power buyer chains who use their leverage […]
  1. Trends & External Forces
Stitch Fix has access to rich data and insights to understand consumers’ wants, needs and behaviors. Additionally, it harnesses the unique knowledge and expertise of its styling and merchandising teams to ensure it is striking the right balance between personalized service and surprise and delight.  During this episode of Retail Remix, Loretta Choy, Chief Merchandising […]
  1. Channel: Dollar/Value
Reuters reports that “Family Dollar and its parent company Dollar Tree are facing new allegations that the discount chain stores sold contaminated or damaged products even as the companies attempt to finalize the settlement of a separate multi-district litigation over claims that rats contaminated products at some stores.” The proposed class action suit in Miami […]
  1. Trends & External Forces
MNB reader Rich Heiland had a thought about out continuing conversation about CVS’s shortcomings: I consider drug stores a commodity. None of them do anything to distinguish themselves from one another in any significant way. I live in a downtown area. There is a Rite-Aid a block or so away. I go there. If there […]
  1. Shopper & Customer
Grocery stores have been in a state of flux in recent years, influenced broadly by the economy and supply chain issues and, at the store level, by how consumers want to shop. This year, grocery bills are expected to exceed $300 a week, which in turn will impact the choices consumers are making at the […]
  1. Data & Insights
The months after the holiday season can be chaotic due to a flurry of returns, accompanied with the pressure to meet new sales goals and start the year off strong. This year, retailers anticipate an approximate $25 billion in fraudulent return claims, representing approximately 16.5 percent of the total returns during this period. For retailers […]
  1. Data & Insights
In the more than 70 years since Joseph Sherwood bought a bankrupt jewelry store in Bell Gardens, Calif., much has changed in the world, and in retail. That post-WWII period in the Western U.S. was marked by the Dust Bowl Exodus, now a distant memory for most. Since then, the demographic makeup of California has […]
  1. Channel: Dollar/Value
GOODLETTSVILLE, Tenn. — Dollar General on Friday celebrated the grand opening of its 20,000th store at its DG Market location in Alice, Texas. “Today marks an incredible milestone in Dollar General’s history,” said Steve Deckard, Dollar General’s executive vice president of store operations and development. “From our first general store to today’s 20,000th store opening, […]
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  1. Merchandising
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  4. Merchandising
Testing for Ships in Product Packaging compatibility often involves “a series of drops and vibrations,” a packaging innovation team leader said. Sellers can expect fee discounts for program participation. Amazon is pulling back the curtain on how it’s teeing up more packages to arrive on doorsteps without Amazon logos. Last week, the Ships in Product Packaging program expanded by […]
  1. Shopper & Customer
  2. Department: Food
  3. Department: Nonfood
  4. Media & Marketing
  5. Retailer Media
  6. Agencies & Vendors
  7. Data & Insights
  8. Shopper & Customer
  9. Trends & External Forces
  10. Retail Operations
  11. Merchandising
84.51° is out with a new report that “examines who omnichannel shoppers are, where they shop, and some of the reasons why they choose to shop in-store and online.” Some key findings: •  “This shopper is likely to be Millennial or Gen Z, is engaged with natural and organic, is more likely to have children, […]
  1. Channel: Mass
  2. Corporate Finance
  3. Media & Marketing
  4. Shopper & Customer
  5. Trends & External Forces
Walmart this morning released its final results for Q4 and the just completed fiscal year, saying that Q4 revenue was $173.4 billion, up 5.7 percent from the same period a year ago.  Q4 operating income was up 13 percent to $7.3 billion. US same store sales for the quarter were up four percent. Global e-commerce […]