International UK Retailer Considers End To 100% Employee Ownership The Guardian reports that the John Lewis retail group in the UK, which is 100 percent employee-owned, “is in the early stages of exploring a plan” that would change the ownership structure of the company as it tries to raise the equivalent of more than $2 billion (US). The money, Bloomberg reports, “would go toward […] MorningNewsBeat March 20, 2023March 20, 2023 < 1 min read International - UKTechnology & InnovationPartnershipsAssociatesLidlShoppersOperations & Supply ChainEconomyData & InsightsBrick and MortarAldi 0 Saving Bookmark this article Bookmarked
Channel: Restaurants Payment Technology Drives Customer Adoption for Restaurants Big and Small It is at the intersection of hand held marketing, mobile devise ordering, and payments that time starved consumers of all ages have become familiar with, accepting, and adopting digital restaurant and foodservice payments. If you are not looking a customer ahead, you are losing ground. According to Steven Johnson Grocerant Guru® at Tacoma, WA […] Grocerant Guru March 20, 2023March 20, 2023 5 min read RestaurantsShoppersAssociatesDept. GroceryTechnology & InnovationData & InsightsMarketing: SocialCustomer ExperienceConsumersDept. DairyCOVID19ConsultingTwitterMeta (Facebook)ESG and CSROperations & Supply ChainStrategyBrick and MortarDept. NonfoodEconomy 0 Saving Bookmark this article Bookmarked
Associates & Employees Dollar General Commits $100M to Increasing Employee Hours as Labor Competition Continues Dollar General will invest nearly $100 million to increase labor hours for its more than 170,000 store employees in 2023 to enable “consistent store standards while further enhancing the associate and customer experience,” said CEO Jeffrey Owen on the company’s fiscal year 2022 earnings call. The move comes as retailers continue to struggle to attract […] Retail TouchPoints March 20, 2023March 20, 2023 2 min read AssociatesDollar GeneralOperations & Supply ChainCompetitionResults & InvestmentTargetWalmartKrogerExecutivesCustomer ExperienceDeliveryShoppersInstacartAmazonPop UpsInternational - North AmericaDollar TreeMerchandisingMarketing: In StoreHoliday & EventsHealth & Wellness 0 Saving Bookmark this article Bookmarked
Corporate Strategy New Starbucks CEO gets an early start Laxman Narasimhan got started a couple of weeks early in his tenure as CEO of Starbucks. Mr. Narasimhan, named incoming CEO in September, was expected to begin in April. Starbucks’ new CEO has spent the past five months learning about the company’s operations and its strategy for growth. RetailWire March 20, 2023March 20, 2023 < 1 min read ExecutivesRestaurantsStrategyOperations & Supply Chain 0 Saving Bookmark this article Bookmarked
Channel: Ecommerce & Digital Lawsuit Claims Amazon Failed to Alert NYC Store Customers About Biometric Tracking Amazon is facing a class action lawsuit alleging that the retailer failed to alert Amazon Go customers in New York City that they were being monitored by biometric tracking technology, including facial recognition. The suit states Amazon is in violation of a 2021 law that requires businesses in the city to post signs informing customer […] Retail TouchPoints March 20, 2023March 20, 2023 2 min read AmazonShoppersLegal & CriminalBrick and MortarTechnology & InnovationStore LocationRestaurantsData & InsightsPartnershipsOperations & Supply Chain 0 Saving Bookmark this article Bookmarked
Corporate Strategy REI Names New Chief People Officer, Promotes Merchandising and Private Label Execs REI has hired Apple Musni as its new Chief People Officer, effective March 20, and promoted two executives to leadership positions: Chris Speyer has been named SVP and Chief Merchandising Officer, and Isabelle Portilla has been promoted to VP, Co-op Brands, effective immediately. Musni, most recently VP for Field People Experience and Recruiting at Chipotle, […] Retail TouchPoints March 19, 2023March 19, 2023 2 min read ExecutivesMerchandisingOwned Brands (Private Label)ESG and CSRAssociatesStrategyRestaurantsPredictions and ForecastsInclusivitySustainabilityTargetOperations & Supply ChainPartnershipsShoppersAmazon 0 Saving Bookmark this article Bookmarked
Department: Food Kwik Trip Growth with a Focus on Hot Spot Food Consumers want grocerant niche Ready-2-Eat and Heat-N-Eat fresh prepared food with full flavor, fresh, and fast according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Johnson stated, “In every sector of retail foodservice it is grocerant Ready-2-Eat and Heat-N-Eat that consumers are migrating too according to Nielsenand the team at Foodservice […] Grocerant Guru March 18, 2023March 18, 2023 4 min read Dept. GroceryData & InsightsBrick and MortarDept. FreshConsumersDept. BeverageDept. PerimeterDept. DairyDept. BakeryDept. Fresh PreparedOperations & Supply ChainEconomyDeliveryMarketing: SocialInsight ProvidersExecutivesBig DataDept. FuelPricing & PromotionsStore LocationTechnology & Innovation 0 Saving Bookmark this article Bookmarked
Technology & Innovation Serta Simmons Seeks to Improve Inventory and Supply Chain Planning with New Tech Mattress retail conglomerate Serta Simmons Bedding (SSB) — the owner of brands including Serta, Simmons, Beautyrest and Tuft & Needle — is working to transform its supply chain planning capabilities through a new partnership with Blue Yonder. By integrating Blue Yonder’s SaaS-based Integrated Demand and Supply Planning solutions into its existing Advanced Planning System (APS), SSB hopes to improve […] Retail TouchPoints March 18, 2023March 18, 2023 2 min read Technology & InnovationAIOperations & Supply ChainStrategyPartnershipsBankruptcyShoppersResults & InvestmentPredictions and Forecasts 0 Saving Bookmark this article Bookmarked
Technology & Innovation Meet the TRI Q&A: Andrew Neelon Get to know RETHINK Retail’s Top Retail Influencers through the “Meet the TRI” Q&A series! Dive in to learn about a member of the thought leader community and follow their work and insights across our content and their social channels. Hi, I’m Andrew Neelon, Founder & CEO, 1REC. Connect with me on LinkedIn! “Tell us […] Rethink Retail March 18, 2023March 18, 2023 8 min read Technology & InnovationAIResults & InvestmentConsumersMarketing: SocialData & InsightsBrick and MortarReturnsOperations & Supply ChainOmnichannelShoppersStrategyESG and CSRSustainabilityWalmartDept. ApparelAcquisitionAssociatesExecutivesPredictions and ForecastsVendorsConsultingEconomyWarby ParkerDept. HBCGovernmentPodcastsTrends: ConsumerDept. Dairy 0 Saving Bookmark this article Bookmarked
Technology & Innovation The Friday Checkout: Automation takes center stage Grocers have been turning to a variety of tech, robotics and AI to boost customer experience, speed up processes on the retail floor and streamline supply chain management. Grocery Dive March 18, 2023March 18, 2023 < 1 min read Technology & InnovationAICustomer ExperienceTech: RoboticsShoppersOperations & Supply Chain 0 Saving Bookmark this article Bookmarked
Corporate Strategy Glossier Bolsters C-Suite with New Creative, Marketing and Commercial Officers Beauty brand Glossier has expanded its all-women leadership team with three C-suite appointments, including the promotions of Marie Suter to Chief Creative Director and Kleo Mack to Chief Marketing Officer, as well as the hiring of former Chanel executive Chitra Balireddi as Chief Commercial Officer. Suter joined Glossier in 2018 and has been behind much of Glossier’s […] Retail TouchPoints March 18, 2023March 18, 2023 2 min read ExecutivesOmnichannelBrick and MortarMarketing: SocialMarketing: TradeInternational - North AmericaShoppersStrategyCustomer ExperienceConsultingOperations & Supply ChainSustainabilityPartnershipsDept. HBCMerchandisingFlagship StoresTikTokESG and CSRAssociates 0 Saving Bookmark this article Bookmarked
Technology & Innovation As Retailers Brace for a Potential Recession, CX Investments Are More Important Than Ever 2023 will continue to come with challenges for the retail industry. One that remains front and center is recruiting and retaining customer facing employees. While 223,000 jobs were added in the U.S. in December, the retail industry continues to struggle. In our most recent research report, The Future of Retail Customer Service, the #1 barrier […] Rethink Retail March 17, 2023March 17, 2023 5 min read Technology & InnovationAIShoppersData & InsightsCustomer ExperienceMetaverseAssociatesConsumersResults & InvestmentTrends: TechEconomyBrick and MortarPredictions and ForecastsTech: AR and VRStrategyStreamingDept. NonfoodWalmartMarketing: Direct & PersonalizationAmazonMarketing: UGCMarketing: Digital MediaUnileverTrends: RetailBest BuyESG and CSRTech: AIOperations & Supply ChainMarketing: Loyalty & Subscription 0 Saving Bookmark this article Bookmarked
Associates & Employees Child labor abuses in supply chain put spotlight back on large corporations Large corporations think it’s unfair that they are held to account when uppliers skirt labor laws and hire child workers to fill low-paid and often dangerous jobs. The very leverage these companies have over suppliers makes them the logical choice for making sure vendors operate within the law. RetailWire March 17, 2023March 17, 2023 < 1 min read AssociatesOperations & Supply ChainVendorsGovernment 0 Saving Bookmark this article Bookmarked
Operations & Supply Chain United Natural Foods continues to upgrade operations Improving supply chain capabilities and overall customer experience part of transformation agenda Supermarket News March 17, 2023March 17, 2023 < 1 min read Operations & Supply ChainUnited Natural FoodsHealth & WellnessDept. Natural / OrganicCustomer ExperienceShoppers 0 Saving Bookmark this article Bookmarked
Shopper & Customer Maximise Your Ecommerce Profits With These 6 Tips Online commerce has some unique characteristics that impact the likelihood of a customer making a purchase. Addressing what makes an online brand different will help business owners improve their profits. 1. Offer Free Shipping One of the easiest ways to increase profits in e-commerce is by improving the shipping options available. Surveys show 66% of […] Modern Retail March 17, 2023March 17, 2023 < 1 min read Operations & Supply ChainInternational - UKDeliveryShoppers 0 Saving Bookmark this article Bookmarked
International Customers are the ‘life-blood’ of any ecommerce company Today’s consumers have seemingly less time (and patience!) than ever before and with the growing culture of app-based “click and collect” permeating society, companies are now having to satisfy their customers’ needs, faster and more precisely – the introduction of warehouse automation is vital to addressing this requirement. Current market drivers and market trends – […] Modern Retail March 17, 2023March 17, 2023 < 1 min read International - UKConsumersOperations & Supply ChainBOPIS 0 Saving Bookmark this article Bookmarked
Shopper & Customer The Future is Diverse, so Retailers Must Shift from a ‘Mass’ to a ‘Micro’ Model to Keep Up Society is changing rapidly, and retail needs to evolve just as rapidly to keep up, according to the Buying Into Better: The Future of the Consumer Industry report by Deloitte. The headline is that retailers can’t just invest in outside programs or initiatives that focus on diversity and sustainability — changing demographics and customer demands […] Retail TouchPoints March 17, 2023March 17, 2023 4 min read ConsumersPredictions and ForecastsShoppersHealth & WellnessInclusivityConsultingMerchandisingMarketing: Direct & PersonalizationSustainabilityTargetBrick and MortarData & InsightsExecutivesMarketing: Loyalty & SubscriptionOperations & Supply ChainTechnology & InnovationData VisualizationTrends: Consumer 0 Saving Bookmark this article Bookmarked
Corporate Strategy Shopify execs say Deliverr is key in building fulfillment network distinct from Amazon Dive Brief: Shopify’s integration of Deliverr will help the company build out its fulfillment capabilities for merchants in a more cost-effective manner, CFO Jeff Hoffmeister said at Morgan Stanley’s Technology, Media and Telecom Conference last week. The addition of Deliverr, an e-commerce fulfillment and order storage provider, provides Shopify with an asset-light network of warehouse partners, along […] RetailDive March 17, 2023March 17, 2023 2 min read ExecutivesShopifyAmazonPartnershipsOperations & Supply Chain 0 Saving Bookmark this article Bookmarked 5
Channel: Mass Five Below to Target High Earners With 400 More Five Beyond Stores Five Below plans to expand its higher-priced Five Beyond concept by converting 400 more store locations, reports PYMNTS. The specialty discount store is looking to appeal to a new demographic of customers with its Five Beyond concept, which sells items priced above $5 but “still below the rest,” according to the company website. The new store prototype is […] Kristina Stidham March 17, 2023March 17, 2023 < 1 min read Brick and MortarConsumersTargetShoppersResults & InvestmentCOVID19Customer ExperienceEconomyExecutivesOperations & Supply ChainPress ReleaseStore FormatTechnology & Innovation 0 Saving Bookmark this article Bookmarked
CPG: Food Kellogg’s snack business gets new name ahead of spinoff Snack brands Pringles and Cheez-Its will operate under Kellanova, the new name of Kellogg’s snack division. The consumer packaged goods giant plans to split its businesses into separate and independent operations. The other unit will be known as WK Kellog Co. RetailWire March 17, 2023March 17, 2023 < 1 min read Kellogg'sDept. GroceryOperations & Supply ChainConsumers 0 Saving Bookmark this article Bookmarked
Channel: Grocery Hy-Vee to host quarterly Best of Local Brands Summit May 10 Midwestern vendors invited to submit their products for potential Hy-Vee distribution Supermarket News March 16, 2023March 16, 2023 < 1 min read Hy-VeeVendorsOperations & Supply Chain 0 Saving Bookmark this article Bookmarked
Department & Category FaceTime with the Content Guy: Mindful vs. Mindless Shopping Today I am reporting in from the first day of the Western Michigan University Food Marketing & Supply Chain Conference, when Albertsons CEO Vivek Sankaran spelled out the reasons he believes the Kroger-Albertsons deal makes sense, why “growth is oxygen” for the best organizations, and the importance of eliminating friction from what he called “mindless […] MorningNewsBeat March 16, 2023March 16, 2023 < 1 min read Dept. GroceryAlbertsons / SafewayOperations & Supply ChainKrogerExecutivesDept. BakeryBrick and Mortar 0 Saving Bookmark this article Bookmarked
Channel: Ecommerce & Digital KC/In Conversation: On Bringing The Farm To The Store. Literally. Today’s conversation is with Joe Blunda, who is working with Roche Bros. on a unique project – he actually has turned a large shipping container into a vertical farm that is providing greens to four of the retailer’s stores. And here’s the kicker: the vertical farm is located in the parking lot of a Roche […] MorningNewsBeat March 16, 2023March 16, 2023 < 1 min read SustainabilityPodcastsOperations & Supply ChainDeliveryBrick and Mortar 0 Saving Bookmark this article Bookmarked
Operations & Supply Chain Peloton manufacturer announces layoffs, North Carolina facility closure The retailer acquired Precor in 2020 as a manufacturing subsidiary, but has been exploring the unit’s sale as it restructures. RetailDive March 16, 2023March 16, 2023 < 1 min read Operations & Supply Chain 0 Saving Bookmark this article Bookmarked
Associates & Employees Thursday Eye-Opener: What’s Lacking In Gen Z Isn’t Ambition by Kevin Coupe Good piece in Fast Company that argues that it is an over-generalization to say that Gen Z is made up largely of people who are “quiet quitting” or doing the bare minimum at work, that they are devoid of a work ethic or any sort of ambition. Sure, some of them are […] MorningNewsBeat March 16, 2023March 16, 2023 2 min read AssociatesConsumersDept. NonfoodStrategyPricing & PromotionsOperations & Supply ChainHealth & WellnessDept. PerimeterDept. Natural / OrganicDept. GroceryDept. FreshCOVID19 0 Saving Bookmark this article Bookmarked
CPG: Food Kellogg Unveils Names For Two New Companies Kellogg Company yesterday said that when the company splits into two, probably by the end of the year, the North American company will be called the WK Kellogg Co., and the global snacks business will be known as Kellanova. According to the announcement, “Kellanova will be a global snacking powerhouse with a portfolio of iconic, […] MorningNewsBeat March 16, 2023March 16, 2023 2 min read Kellogg'sExecutivesPredictions and ForecastsMarketing: BrandInternationalTechnology & InnovationOperations & Supply ChainStart UpsDept. Grocery 0 Saving Bookmark this article Bookmarked
Channel: Restaurants At KFC Gamers are Welcome Are you a Gen Z or Millennial Gamer? If you are KFC is looking for you, and has a gift. That gift is a early beta access to play Diablo IV. Now According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® one again the one-time leader within the grocerant niche is […] Grocerant Guru March 16, 2023March 16, 2023 3 min read RestaurantsDept. GroceryData & InsightsDept. FreshDept. Fresh PreparedMarketing: SocialDept. PerimeterPartnershipsConsumersTechnology & InnovationOperations & Supply ChainTrends: TechTech: AIPepsiCoDept. DairyMerchandisingDept. Toys & GamesWeatherDept. NonfoodDept. BakeryDeliveryAI 0 Saving Bookmark this article Bookmarked
Shopper & Customer How Forever 21 Accelerated its E-Commerce Growth We’ve all done it: We get to that point of finishing our purchase and we’re presented with the choice of checking out as a guest or creating an account with the retailer. Some part of us knows that we should just create the account — but then we hesitate. The form, the fields, the time, […] Shilpi Narang March 16, 2023March 16, 2023 3 min read ShoppersTechnology & InnovationCustomer ExperienceConsumersData & InsightsDept. ApparelDeliveryOperations & Supply ChainOmnichannelDept. NonfoodPredictions and ForecastsStore LocationCOVID19ExecutivesESG and CSR 0 Saving Bookmark this article Bookmarked
Shopper & Customer Why Retailers Must Embrace the ‘Phygital’ Experience The whirlwind of the pandemic and the fluctuating economy over the last few years has left retailers quickly adapting to the new demands of today’s consumers. Now that the dust has settled a bit, retailers continue to look for new ways to provide the best experience for shoppers — both in-store and online. Furthermore, they’re […] Lisa Schneider March 16, 2023March 16, 2023 3 min read ShoppersMarketing: Loyalty & SubscriptionConsumersData & InsightsCryptoMarketing: In StoreTechnology & InnovationRestaurantsNFTDept. ApparelMetaverseEconomyPricing & PromotionsCOVID19Marketing: Direct & PersonalizationTrends: TechDept. BeverageDept. NonfoodFlagship StoresExecutivesBrick and MortarOperations & Supply ChainPredictions and ForecastsDept. Toys & Gamesblockchain 0 Saving Bookmark this article Bookmarked
Technology & Innovation The Price of Eggs Isn’t the Only Thing Grocers Are Managing These Days According to FoodIndustry.com, the U.S. food market is worth $1.5 trillion annually, or roughly 4 percent of the domestic gross product. $800 billion of that revenue is from supermarkets and food stores. Compare this to the U.S. apparel market, which is estimated to be worth $318 billion (Statistica). And while the retail industry often focuses […] Phillip Brown March 16, 2023March 16, 2023 5 min read Technology & InnovationDept. GroceryAIConsumersShoppersDept. DairyDeliveryOperations & Supply ChainCustomer ExperienceDept. FreshSustainabilityEconomyMerchandisingMarketing: In StoreCOVID19Trader JoesDept. BeverageWhole FoodsHealth & WellnessMetaverseOwned Brands (Private Label)Dept. ApparelTargetLidlInternationalCompetitionPackagingData & InsightsWegmansPartnershipsBrick and MortarConsultingWalmartCostcoMarketing: BrandDept. Adult BevDept. Natural / OrganicDept. NonfoodDept. PerimeterDept. BakeryHello FreshKrogerAldiAmazonTrends: TechAutonomous VehiclesAssociatesTrends: ShoppingBOPISHomeChef 0 Saving Bookmark this article Bookmarked
Technology & Innovation Corporate Strategy Corporate Finance Partnerships & Alt Profit Media & Marketing Agencies & Vendors Data & Insights International Shopper & Customer Technology & Innovation aisle 3 exits the CSS business and uses proceeds to support growth in sneaker category AI powered shopping platform aisle 3 has completed the sale of its Google Comparison Shopping Site (CSS) service to Product Hero. Financial terms of the deal were not disclosed, other than it being all cash. The sale consolidates market share for CSS service provider Product Hero, which works with the likes of Rituals and Ikea. […] Written by Retail Technology Innovation Hub March 17, 2023March 17, 2023 Saving Bookmark this article Bookmarked
Technology & Innovation The Daily QuickWit (3/17): The Top Retail News The top retail news and most read stories in commerce. Written by RetailWit March 17, 2023March 17, 2023 Saving Bookmark this article Bookmarked
Partnerships & Alt Profit Partnerships & Alt Profit Shopper & Customer Technology & Innovation Kroger lands deal for self-driving truck deliveries Get ready because the empty truck cabs in motion are coming. Gatik, which is involved in autonomous middle-mile logistics, has announced a multi-year commercial collaboration to transport customer orders within Kroger’s Dallas distribution network. The operations will launch in a few weeks. Under the collaboration, Gatik’s medium-duty autonomous box trucks will transport fresh, customer-favorite products from […] Written by Supermarket News March 17, 2023March 17, 2023 Saving Bookmark this article Bookmarked
CPG: Food Channel: Grocery Department & Category Department: Beverage Department: Food Corporate Strategy Shopper & Customer Technology & Innovation Trends & External Forces Merchandising Owned Brands (Private Label) Albertsons Redesigns and Expands Open Nature Own Label Line Albertsons yesterday unveiled what it said was “the redesign of its Open Nature brand as the company strives to become the brand of choice for those health-conscious shoppers seeking a more balanced lifestyle. Open Nature, which is part of Albertsons Cos. Own Brands portfolio, provides shoppers with tasty foods made with thoughtfully chosen ingredients that […] Written by MorningNewsBeat March 17, 2023March 17, 2023 Saving Bookmark this article Bookmarked
Stores & Formats Corporate Finance Trends & External Forces Associates & Employees Stores & Formats Dollar General investing $100M in its stores, with a focus on boosting labor Dive Brief: Dollar General posted net sales of $10.2 billion during the fourth quarter of 2022, a figure that was up 17.9% compared with the same period in 2021, the discount retail chain reported Thursday. Comparable-store sales rose 5.7% year-over-year in Q4, while operating profit was up 17.1%. CEO Jeff Owen said Dollar General intends to invest about […] Written by Grocery Dive March 17, 2023March 17, 2023 Saving Bookmark this article Bookmarked