Trends: Retail

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  1. Media & Marketing
The Honest Company, a wellness and beauty brand launched in 2012 by actress Jessica Alba, has appointed Pete Gerstberger as its Chief Digital and Strategy Officer. Gerstberger will be tasked with overseeing the company’s omnichannel strategy and driving its digital business via the use of analytics.  He previously served as Head of Amazon’s Key service, […]
  1. Media & Marketing
Osprey Charging has announced plans to install over 150 high-powered electric vehicle (EV) charging hubs across the UK by 2025. A total of 1,500 150-175KW rapid chargers will be installed across the sites, which will be located on A-roads and adjacent to motorways, to encourage motorists to switch to electric cars ahead of the 2030 […]
  1. Media & Marketing
Luxury watchmaker Breitling has implemented an order management system (OMS) from Fluent Commerce.  The decision was made to replace its platform with a modern “headless architecture”, able to support peak season and growth. Immediate benefits for Breitling, and its customers, include the ability to open and manage orders from every sales channel and coordinate the […]
  1. Technology & Innovation
RTIH Editor, Scott Thompson, brings you his top ten ‘future of retail systems’ deployments from the past seven days, including autonomous shopping technology, Q-commerce offerings, QR codes, and virtual try on experiences. 1. Oh Polly Fashion brand Oh Polly has signed up to InPost’s QR code-based Instant Returns service. This was launched earlier in the […]
  1. Shopper & Customer
Most modern marketing campaigns focus heavily on the future, suggesting the excitement that tomorrow might bring.   In the present reality of a lingering pandemic, social unrest, and economic upheaval, thinking of tomorrow can encourage anxiety more than it does excitement.   Struggling to captivate customers with traditional marketing strategies, innovative brands are looking for […]
  1. Agencies & Vendors
What does the future hold for e-commerce? In a word, convergence. Anonymous (not verified) Thu, 09/16/2021 – 10:43am Thanks in large part to the shifting consumer habits that arose in lockstep with COVID-19, by next year more than half (51.3%) of the U.S. population will be digital grocery buyers. However, that doesn’t mean these shoppers […]
  1. Channel: Mass
Walmart, Senior Manager II, Merchandising Sourcing – Private Brands- Pets, Baby & Beauty Position Summary… What you’ll do… Senior Manager II, Merchandising Sourcing – Private Brands- Pets, Baby & Beauty At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make and drives […]
  1. Trends & External Forces
ARLINGTON, Va. — Working as partners, the retailer and supplier members of the National Association of Chain Drug Stores are delivering a new era of retail health, characterized by an interdisciplinary team approach to health and wellness, said Colleen Lindholz, who chairs the association and serves as president of Kroger Health. “I cannot think of […]
  1. Channel: Delivery
The CPG Guys, Sri & PVSB, are joined in this episode by Seth Dallaire, the Chief Revenue Officer at Instacart,  the leading online grocery platform in North America. Instacart shoppers offer same-day delivery and pickup services to bring fresh groceries and everyday essentials to busy people and families across the U.S. and Canada. Follow Seth […]
  1. Trends & External Forces
The role of the retail store is evolving from primarily moving products to a role where brands and retailers deliver remarkable experiences – to move the hearts and minds of the consumer, to sell their idea, their story, the essence of their brand and to deepen the engagement with the consumer.
  1. Media & Marketing
Harley Finkelstein, President at Canadian e-commerce platform giant Shopify, has been giving his predictions for how the 2021 holiday season in retail will pan out. Taking to Twitter, he said: “QR codes will continue to play a big role – the pandemic reinvigorated the use of QR codes as a form of communication. This will […]
  1. Trends & External Forces
At the grocery store the other day, I noticed the endcaps were stocked to the gills with Halloween candy… I guess the seasons come faster and faster.   Christmas in November. Valentine’s Day in January. One such seasonal peak that trickles into the supply chain planning of many a retailer is ‘back-to-school’.   Indeed, some […]
  1. Trends & External Forces
The other day I purchased a hoodie from a direct-to-consumer brand that I like. “The softest hoodie ever” was how they hooked me, but post-checkout I found myself upsold to buying eye cream. How did they do it? Co-selling. And it’s going to transform every brand into a marketplace. Co-selling is on the rise, and […]
  1. Shopper & Customer
Depop is a social marketplace where over 27+ million fashion-forward customers connect to buy, sell, and discover unique pieces from around the world. The app is transforming the world of retail through its eco-conscious global community of fans making fashion more inclusive, diverse, and less wasteful. Boasting $70 million in revenue, 4 million active buyers, […]
  1. Channel: Mass
Walmart and Store Nº8 are now corporate members of the world-renowned MIT Media Lab. With cutting-edge research, the world’s best interdisciplinary thinkers, and a network of peers from 45 corporate members, the Media Lab has the power to expand our imagination for the future, with truly unconstrained thinking.   Store Nº8 was formed in 2017 as part of Walmart’s larger […]
  1. Shopper & Customer
“As consumers have grown accustomed to online experiences, they’ve come to expect a similarly digital in-store experience. Physical brick-and-mortar locations—retail stores, gyms, restaurants, or otherwise—must now be digital, automated, and personalized to the customer. “In many instances, digitization is synonymous with convenience. The consumer’s craving for convenience existed long before COVID, and will persist into […]
  1. Trends & External Forces
ARLINGTON, Va.–  National Association of Chain Drug Stores chair Colleen Lindholz and NACDS president and CEO Steve Anderson kicked off the virtual 2021 NACDS Total Store Expo (TSE) Monday with a clear and consistent message: The COVID pandemic has presented the pharmacy industry with unprecedented challenges, yet retailers and suppliers – united through NACDS – […]
  1. Technology & Innovation
On June 17th, Outform’s CEO, Ariel Haroush was invited to Shop! Association’s second Industry CoLab event to discuss Retail Technology and In-Store Innovation. During the discussion, Ariel highlighted how the future of retail is being shaped through interactive and immersive experiences, retail technology, and in-store innovation. Here are some takeaways from the keynote: Retailers who […]
  1. Agencies & Vendors
This past week I had the opportunity to spend quality time with a leading computer vision company headquartered in Ireland. As an advisor to this company, I have been lucky enough to see their transformation from a single application to a portfolio of retail visual innovative disruptive solutions that will enter the marketplace in the […]
  1. Technology & Innovation
The past three years as a CEO have been a whirlwind. After a successful corporate career in security and information technologies, I transitioned to TD Insights, a consulting firm focused on private equity retail innovation companies. From Artificial Intelligence (AI) to the Internet-of-Things (IoT), I had the great pleasure of working with leading companies from […]
  1. Shopper & Customer
“Retailers are going to have to step up to the game and make those new digital experiences available in a physical brick-and-mortar environment. Otherwise, consumers are going to have this continuous disappointment between what they’ve gotten used to online, but can’t find in a physical store.” — Arsen Avakian, Co-Founder and CEO of Cooler Screens […]
  1. Retailer Media
The boost in e-commerce sales that has occurred as a result of the COVID-19 pandemic has dramatically accelerated digital advertising spend within the channel. By the end of 2020, the e-commerce channel accounted for 12.3% of total digital ad spend in the United States, up from 9.4% in 2019. This is a year-over-year increase of […]
  1. Shopper & Customer
If the trade press is anything to go by, you’d imagine that the discounter channel had somehow disappeared over the last twelve months. All the headlines are about e-commerce growth and devastated high streets and traditional retail. True, the discounters have had a quiet pandemic. But does that mean we can forget about them? Far […]
  1. Trends & External Forces
The pandemic has prompted a rethinking of our cities and how we go about our lives. What does the urban shift mean for the future of retail? More specifically, how does the on-demand economy change the retailer’s business model? And, what are the last-mile delivery challenges retailers face? Urban Shift: People and Community  Our world […]
  1. Media & Marketing
Superdry is set to open a global flagship store on London’s Oxford Street, which will act as a hub for both its influencer programme and wholesale customer base. Located at 360 Oxford Street, this is close to Selfridges and adjacent to the new Bond Street Crossrail station. Opening in the autumn, it will replace the […]
  1. Channel: Marketplace
The retailer’s journey is different for everyone and the range of skills it takes is vast. We partnered with the International Council of Shopping Centres (ICSC) to chat with three Dallas-based retail businesses in totally different stages of growth to learn how they started, how it’s going, and how they see the future of retail. […]
  1. Channel: Ecommerce & Digital
Ecommerce is no longer a nice-to-have; it’s a must-have. Ecommerce has seen recent unprecedented growth, forcing brands to reconsider their approach to digital sales channels. Ecommerce is no longer a nice-to-have; it’s a must-have. There is now a sense of urgency for brands, and this renewed focus has driven executives to ask their digital leaders: […]
  1. Department: Consumer Durables
A new e-commerce trend catching on as the pandemic stranglehold on consumer access to brick-and-mortar stores loosens is converging shopping with playing games as a source of entertainment. One good example is Tophatter. This retail discovery marketplace where shoppers go to spend time, rather than to save time, is what its CEO calls the “anti-Amazon.”
  1. Shopper & Customer
When we ponder the future of retail, the store is always involved in discussions. In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty.   Even once-digital only brands like Warby Parker have doubled down on their store investments. In fact, the eyewear darling plans to open another three dozen locations […]
  1. Technology & Innovation
Retail is a hot market for venture capital and investment firms. VCs, funds and other investors are funneling cash into hot tech startups and disruptive brands alike, helping to shape the future of retail.   RevTech Ventures is one firm that sits at the intersection of the brand and tech worlds, and has a sole focus […]

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Editor’s Choice

  1. Channel: Grocery
Digital efforts pay off as grocer retains consumers within its ecosystem As consumer behavior shifts with each COVID wave, The Kroger Co. is seeing its digital efforts pay off as the grocer retains shoppers within its ecosystem. Rodney McMullen, chairman and CEO of Kroger, expressed excitement for the future of grocery e-commerce at the Groceryshop trade show in […]
  1. WitsNotes
Loyalty takes center-stage with WitsNotes Volume 3:  Title: The Tipping Point of Loyalty (2021) Author: Upside Topic(s): Loyalty, Retail Length: 66 pages RetailWit Summary: 2 pages The Summary: The value of a loyal customer has increased—for retailers, the top loyal customers are worth up to 27x of revenue versus your non-loyals. And, shoppers are less […]

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