BOPIS

Articles on BOPIS (Buy Online Pick up in Store) and click and collect.

  1. Technology & Innovation
Up to 60% of merchants say reducing friction between in-store and online is a top priority. To create a competitive experience, the back end of a merchant’s in-store and online business needs to be unified, ultimately creating a front-end experience that is consistent and cohesive. Shopify provides a unified commerce platform designed to enable seamless […]
  1. Technology & Innovation
StrongPoint reports that Belgian retailer Collect&Go, Colruyt Group’s online shopping service, is trialling its grocery lockers for e-commerce orders.  The lockers will be installed at a number of Colruyt Group locations, providing customers with a way to collect their online groceries. “We are thrilled to partner with Collect&Go, Colruyt Group’s online shopping service, and have […]
  1. Data & Insights
With the introduction of our new Performance Dashboard, we can now thoroughly examine industry performance in real time. This week, we will dive into the evolving shopping behaviors and analyze what recent trends reveal about consumers in 2024. Today’s Rundown Behavior shift: 5 ways consumer behavior is changing with Gen-Zs. Q1 2024 Benchmark report: Download […]
  1. Shopper & Customer
MKM Building Supplies is one of the leading home improvement purveyors for both commercial and DIY customers throughout the United Kingdom, known for its personal touch and localized offerings. But when it came to serving customers online, the company was decidedly behind the times. Image courtesy MKM “As a business, MKM is very traditional; people […]
  1. Partnerships & Alt Profit
Petco, partnering with Van Leeuwen Ice Cream and human-grade dog food brand Ollie, will offer canine-safe ice cream for hot dogs seeking a cool treat. The non-dairy peanut butter and banana recipe is now available at Van Leeuwen scoop shops across the country, as well as at most Petco locations and online at petco.com for […]
  1. Department: Food
BENTONVILLE, Ark. — Walmart recently opened two new Neighborhood Markets, one in Florida and one in Georgia, that offer expanded assortments and more space for pickup and delivery. The new stores, one in the Dune Lakes area of Santa Rosa Beach, Florida, and the other in the Vine City neighborhood of Atlanta, feature updated layouts […]
  1. Channel: Mass
BENTONVILLE, Ark. — Walmart posted strong sales and profit growth for its fiscal first quarter ended April 26th. Revenues increased 6% in the quarter, to $161.5 billion, and operating income grew at a faster pace of 9.6% (13.7% adjusted). Walmart U.S. comparable store sales grew 3.8% for the 13-week quarter, and global eCommerce sales grew […]
  1. Channel: Home Improvement
In honor of Armed Forces Day, the Home Depot has launched a new Military Moving hub featuring information and discounts tailored to the hundreds of thousands of active-duty military families that relocate every year. Military families relocate every two to three years on average, with military retirees relocating six or more times over the course […]
  1. Channel: Grocery
SALISBURY, N.C. — Food Lion is making it easier for more of its customers in Delaware, Kentucky, Maryland, Pennsylvania, South Carolina, Tennessee and West Virginia to have groceries delivered. As the supermarket retailer expands delivery service to new neighborhoods in the states, it is waiving delivery fees on customers’ first orders of $35 or more […]
  1. Shopper & Customer
Pottery Barn Teen has upgraded its digital tools and added design services for young shoppers figuring out how to furnish their college rooms. New features of the Pottery Barn Dorm platform include the “Build My Bed” Visualizer, which guides customers through a 3D rendering of each layer of their Twin XL bed, using proprietary AR […]
  1. Channel: Ecommerce & Digital
Following a pilot in three U.S. cities, Amazon is making its grocery delivery subscription available to all Prime members in the U.S. For $9.99 a month, Prime members will now have access to unlimited grocery delivery on orders over $35 from Amazon Fresh, Whole Foods Market and a variety of local grocery and specialty retailers, […]
  1. Channel: Ecommerce & Digital
SEATTLE—In a bid to bring greater convenience to budget-minded food shoppers, Amazon has unveiled a new grocery delivery subscription option to Prime members and customers using EBT in over 3,500 cities and towns across the United States. Priced at $9.99 per month for Prime members, this subscription service offers unlimited grocery delivery on orders exceeding […]
  1. Operations & Supply Chain
Supply chains are at the beating heart of businesses in delivering products to the end customer. In retail organizations, efficient supply chains can have a transformative impact on operations. To improve efficiency, retailers need to have full visibility of their inventory, and this is where RFID can play a leading role. A Lack of Automation […]
  1. Media & Marketing
Editor’s Note: As the Retail Innovation Conference & Expo (RICE) nears, we’re highlighting recent coverage of some of the speakers and companies that will be taking the stage in Chicago, June 4-6, 2024. Kevin Tulip, President of Primark U.S., will be one of several C-level leaders speaking in the C-Suite Corner, where they’ll delve into the macro […]
  1. Trends & External Forces
At a time when the commercial real estate landscape is evolving with unprecedented speed, changes in big-box retail are an important storyline. Appreciating how and why big-box concepts have thrived in a post-pandemic environment, and understanding the logic behind decision making with regard to everything from store layouts to merchandising, is an important first step […]
  1. Operations & Supply Chain
Changing the Narrative: Transforming Product Returns Into a Growth Opportunity Product returns are a core part of the customer journey. The digital and physical shopping experience boundaries are a thing of the past. Customers are seamlessly navigating from discovery to consideration and the transaction process and have the product fulfilled in the most convenient way, […]
  1. Channel: Grocery
Wegmans doesn’t want its employees (or its customers for that matter) to miss what will be the last total solar eclipse visible from North America for 20 years. The supermarket retailer will close 48 stores in upstate New York and Pennsylvania that are located in the “path of totality” from 3 to 3:30 p.m. ET […]
  1. Partnerships & Alt Profit
Royal Mail has launched a new partnership with Quadient, giving its customers access to parcel lockers for the first time. The first lockers will launch in Coventry in April, with further locations opening in the following months. Around 1,500 are expected by the end of the year, with further plans for 3,000 across the UK. […]
  1. Shopper & Customer
  Insights of consumers are a tool that every marketing team can benefit from. In the case of Progressive Grocer, they go directly to shoppers to explore not only what they’re buying in supermarkets, but also why they’re making certain decisions.  In a great article by Jenny McTaggart the insights are easy to absorb. Steven […]
  1. Media & Marketing
  Regular readers of this blog know that Dickey’s marketing team is doing a very good job edifying brand value via grocerant niche Ready-2-Eat and Heat-N-Eat fresh prepared food according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Here are six reasons why restaurants should tie marketing promotions to the NCAA Basketball […]
  1. Shopper & Customer
According to McKinsey, more than half of business-to-consumer customers engage with three to five channels each time they make a purchase or resolve a request. The evolution of technology has transformed these channels into explicit, interconnected conduits directly impacting customer satisfaction. In today’s retail landscape, it’s no longer sufficient to merely acknowledge this fact; retailers […]
  1. Department: HBC
Ulta Beauty and Pact have expanded their Beauty Dropoff recycling initiative chainwide, providing drop-off bins for clean, empty packaging from any beauty brand or retailer at all 1,350+ stores. The companies initially piloted the program last year in 90 Ulta Beauty stores, according to Glossy. Customers need to ensure there’s no liquid left in the […]
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Editor’s Choice

  1. Technology & Innovation
  2. Department: Consumer Durables
  3. Department: Nonfood
  4. Corporate Strategy
  5. Corporate Finance
  6. ESG
  7. Partnerships & Alt Profit
  8. Media & Marketing
  9. Data & Insights
  10. International
  11. Shopper & Customer
  12. Technology & Innovation
  13. Trends & External Forces
  14. Retail Operations
  15. Operations & Supply Chain
TikTok has given us “girl math” and “boy math,” and now I’d like to add “Tech Math” to the mix. Tech Math is when every technology partner tells you that they have contributed (fill in the blank) $XX million in additional sales…and yet, surprisingly, the business isn’t up nearly as much, if at all.  Despite […]
  1. Trends & External Forces
  2. Agencies & Vendors
  3. Shopper & Customer
  4. Trends & External Forces
Consumer Price Index inflation slowed to 2.3% in April, down from 3.2% in March, albeit higher than expected, according to the Office for National Statistics. It’s the lowest level since the summer of 2021, versus 3.2% in March. The news follows yesterday’s announcement from Kantar… This story continues at Industry reacts to CPI inflation dipping […]
  1. Channel: Mass
  2. Department: Consumer Durables
  3. Department: HBC
  4. Corporate Strategy
  5. Corporate Finance
  6. Media & Marketing
  7. Shopper & Customer
  8. Merchandising
  9. Operations & Supply Chain
MINNEAPOLIS—Target reported that first-quarter sales were down compared to last year, as it had projected. However, the company expects sales to turn positive in the second quarter and for the year as a whole. Comparable sales declined 3.7% in the first quarter, reflecting a comparable store sales decline of 4.8% partially offset by a comparable […]
  1. Partnerships & Alt Profit
  2. Channel: Delivery
  3. Channel: Ecommerce & Digital
  4. Channel: Home Improvement
  5. Department & Category
  6. Department: Food
  7. Department: Nonfood
  8. Corporate Strategy
  9. Partnerships & Alt Profit
  10. Media & Marketing
  11. Technology & Innovation
  12. Trends & External Forces
  13. Associates & Employees
  14. Merchandising
Petco, partnering with Van Leeuwen Ice Cream and human-grade dog food brand Ollie, will offer canine-safe ice cream for hot dogs seeking a cool treat. The non-dairy peanut butter and banana recipe is now available at Van Leeuwen scoop shops across the country, as well as at most Petco locations and online at petco.com for […]
  1. Department: Food
  2. Channel: Ecommerce & Digital
  3. Channel: Mass
  4. Department & Category
  5. Department: Food
  6. Corporate Strategy
  7. Media & Marketing
  8. Shopper & Customer
  9. Trends & External Forces
  10. Associates & Employees
  11. Holiday & Events
  12. Merchandising
  13. Operations & Supply Chain
  14. Stores & Formats
BENTONVILLE, Ark. — Walmart recently opened two new Neighborhood Markets, one in Florida and one in Georgia, that offer expanded assortments and more space for pickup and delivery. The new stores, one in the Dune Lakes area of Santa Rosa Beach, Florida, and the other in the Vine City neighborhood of Atlanta, feature updated layouts […]

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