BOPIS

Articles on BOPIS (Buy Online Pick up in Store) and click and collect.

  1. Technology & Innovation

Walmart Makes Deal to Purchase Robotics Tech for 400 Pickup and Delivery Centers

Walmart will sell its Advanced Systems and Robotics business to Symbotic for $200 million. As part of the deal, the robotics solution provider will engage in a Walmart-funded development program to enhance the retailer’s current online pickup and delivery fulfillment systems. Walmart has committed to purchasing and deploying systems from Symbotic for 400 Accelerated Pickup […]
2 min read
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  1. Shopper & Customer

Inside Best Buy’s 5-Year Effort to Evolve with Today’s Consumer

One of the core values of Dick Schulze, Founder of Best Buy, was “learning from challenge and change” — a prescient insight from a retail leader in the ’80s who realized even then that in retail, especially in consumer electronics retail, there would be constant change. It’s a tenet that the company’s latest CEO, Corie […]
5 min read
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  1. Retail Operations

Omnichannel success in fresh & baked with Bimbo bakeries Omar Haque

The CPGGUYS are joined in this episode by Omar Haque, VP & GM of omnichannel at Bimbo bakeries. He is a CPG executive with over 20 years of experience across all things digital – CPG, eCommerce, DTC, Online Grocery, Retail Media, Omnichannel. Over the last 12+ years, first at Colgate Palmolive and now at Bimbo […]
2 min read
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  1. Trends & External Forces

The Future of Brick-and-Mortar Stores in 2025

The traditional retail landscape is evolving at an unprecedented pace. With the rise of e-commerce giants, brick-and-mortar stores are redefining their roles in the retail ecosystem. By 2025, the future of physical retail will hinge on its ability to blend with digital innovations while retaining its unique strengths. This blog will explore how brick-and-mortar stores […]
4 min read
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  1. Channel: Delivery

Ulta Taps Instacart for Same-Day Delivery

Ulta Beauty has teamed up with Instacart to offer same-day delivery from its more than 1,400 stores across the U.S. in as fast as one hour. Instacart customers can now shop a wide selection of skin care, hair care, cosmetics, fragrances and wellness products from Ulta. The partnership also integrates Ulta Beauty Rewards into the Instacart app, […]
2 min read
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  1. Shopper & Customer

Walmart: Creating Consumer Relevance Through Cutting-Edge Tech Innovation

  For decades, Walmart has driven change by meeting consumers’ evolving needs in affordability and convenience. In 2024, the retailer’s embrace of automation, AI, and immersive technologies underscores one vital truth: staying consumer-relevant requires constant innovation. Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® thinks it’s time to examine Walmart’s tech-driven initiatives through […]
4 min read
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  1. Channel: Grocery

Now What: Kroger vs Albertsons – Who Won?

  The merger drama between Kroger and Albertsons has dominated headlines in the food retail world, raising a critical question: who will emerge victorious? According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®, by examining food industry trends, competitive missteps, and each chain’s strategic pivots, it becomes clear that Albertsons, albeit cautiously, […]
4 min read
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  1. Shopper & Customer

SVP Reveals How Tractor Supply Assesses Tech to Power ‘Legendary’ Service Experiences

A key aspect of Tractor Supply Company’s brand mission is providing legendary customer service. That means investing in technology that both directly — and indirectly — supports them as they browse and buy across channels. Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply […]
5 min read
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  1. Department: Food

Has Amazon Finally Cracked the Code for Grocery Retailing?

In 2020 my beloved local Fairway went under, and for five years the store space has languished, sitting dark and empty alongside several other shuttered chains: Modell’s, Subway (although somehow the Kohl’s has survived). However, one month ago the lights turned back on — with bright green flag chains strung across the parking lot and […]
8 min read
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  1. Channel: Restaurants

Starbucks’ Comeback: Spinning Press Releases or Exceeding Expectations?

  Brian Niccol’s ambitious plan to revolutionize Starbucks—promising faster service, a focus on the “third place” concept, and improved technology—sounds enticing. However, according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® a closer look at the coffee giant’s recent performance raises critical questions about whether these goals are realistic or merely a […]
4 min read
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  1. Department: Food

Top 10 Seasonal Regional Non-Holiday Takeout Meals

  As seasonal flavors captivate consumers, regional specialties offer unique opportunities for the foodservice industry to shine. Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® wants to remind everyone that there is an abundance of fresh, fast, flavorful, meals available in your area.  Convenience stores, grocery delis, and restaurants are increasingly leveraging these […]
4 min read
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  1. Holiday & Events

How Olive Garden Eases Holiday Meal Problems When You Have Company

  Holidays often bring joy—and a hefty dose of stress—especially when hosting family or friends. From juggling meal prep to satisfying varied taste preferences, the kitchen can quickly transform from a cozy haven into a battleground. According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®, Olive Garden, known for its Italian-American comfort […]
4 min read
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  1. Shopper & Customer

Holiday Shopping Trends and Payments Innovations: Experience as Competitive Advantage

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Payments technology is central to the shopping experience. Innovations like biometrics and tap-to-pay have transformed how, when and […]
4 min read
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  1. Data & Insights

Restaurants: What’s the Difference Between Service and Hospitality?

  From the bustling dining rooms of the 1980s to today’s diverse array of foodservice options, the concepts of service and hospitality have been pivotal in shaping the restaurant industry. Now according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®, while often used interchangeably, these terms have distinct meanings, and their evolution […]
4 min read
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  1. Data & Insights

Making ‘Adaptive Retail’ Work for Retailers of All Sizes

As the path to purchase evolves, “adaptive retail” is the latest term that’s set to take hold of marketers’ lexicons. But what exactly does this term mean? In short, “adaptive retail,” or adaptive retail strategies, refers to tailored shopping experiences that focus on giving shoppers exactly what they want through convenience, personalization and seamless shopping […]
3 min read
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  1. Channel: Ecommerce & Digital

How Restaurants Can Reduce Food Delivery Mess-Ups

  As the demand for food delivery skyrockets, so do consumer expectations for accuracy, temperature consistency, and timeliness according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. However, according to industry surveys, 65% of delivery drivers experience delays of over 15 minutes at restaurants, leading to late deliveries, cold food, and missing […]
4 min read
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  1. Media & Marketing

Amazon Doubles Down on Live Shopping for Black Friday

Amazon has partnered with video commerce platform TalkShopLive to beef up its livestreaming efforts this holiday season with new shows from Martha Stewart, Jennifer Hudson and more. The collaboration will kick off on Black Friday, with TalkShopLive producing a series of new shows for Amazon Live, the e-tailer’s livestreaming service. Martha Stewart, Jennifer Hudson, Eva Mendes, and Kimberly Schlapman of […]
2 min read
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  1. Holiday & Events

The Best Drive-thru Thanksgiving Dinner: Fresh, Fast, and Flavorful!

  When Thanksgiving rolls around, we often picture a cozy kitchen filled with the aromas of turkey, stuffing, and pie. But times are changing, and for many, the classic sit-down feast has become a drive-thru experience! Today, restaurants, convenience stores (C-stores), and grocery delis have stepped up, offering festive meals right through the window — […]
5 min read
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  1. Media & Marketing

The Weekly Closeout: Target extends store hours for the holidays, Nuuly launches ‘The Thrift Shop’

It’s been another week with far more retail news than there is time in the day. Below, we break down some things you may have missed during the week and what we’re still thinking about.
5 min read
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  1. Channel: Delivery

Aldi, Gelson’s and Hornbacher’s Connect ESLs to Instacart Product Picking Solution

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart, making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list. Aldi, Gelson’s and Hornbacher’s have now deployed Carrot Tags, which light up to identify […]
2 min read
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  1. Shopper & Customer

We Need to Talk About Porch Piracy 

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. Our recent research reveals that over a third of U.S. online shoppers have fallen victim to this form of theft within the past year. The situation is particularly […]
4 min read
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  1. Channel: Restaurants

Swedish Meatballs on Demand: Ikea Opens Standalone Restaurant in UK

Image courtesy Ikea UK Ikea has opened the doors of its first standalone restaurant, on King Street in the UK’s Hammersmith district of West London. The restaurant is located next door to the retailer’s newly upgraded Hammersmith city store, which is part of the chain’s larger efforts to create a more accessible shopping experience by […]
2 min read
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  1. Holiday & Events

Grocerant Guru®: Bob Evans Excels with ‘Dining Out While Dining In’ This Thanksgiving

More families than ever are looking to make Thanksgiving stress-free, delicious, and reminiscent of the flavors that bring people together. Bob Evans steps in with its Farmhouse Feasts, a celebration of family, flavor, and convenience. Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® says, Thanksgiving is all about family time, but these days, […]
4 min read
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  1. Media & Marketing

Personalization 101: How to use simple data to create tailored retail experiences

When personalization works, it feels seamless. But when it misses—like receiving offers for products you’ve already bought or irrelevant recommendations—it creates a disconnect. Personalization is incredibly powerful when done right, yet many retail businesses today are falling short. In a 2024 study, Deloitte found that 80% of consumers prefer brands that offer personalized experiences, and […]
3 min read
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  1. Channel: Delivery

Connected Stores with Instacart’s David McIntosh

The CPG Guys are joined in this episode by David McIntosh, Chief Connected Stores Officer at Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,500 national, regional, and local retail banners to facilitate online shopping, delivery and pickup […]
2 min read
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  1. Shopper & Customer

Denny’s: Surviving Where Other Family Restaurants Have Fallen

  Over the past several decades, the American family restaurant landscape has drastically changed. Once-dominant players have either shuttered their doors or faded into obscurity. Yet, amidst the turmoil, Denny’s has managed to endure, a testament to its adaptability and understanding of shifting consumer habits, according to Steven Johnson Grocerant Guru® at Tacoma, WA based […]
4 min read
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  1. Shopper & Customer

U.S. Consumer Discontinuity in Grocery Retail

  A Battle for Share of Stomach Over the past 15 years, the grocery retail sector has undergone significant disruption, fueled by shifting consumer behavior, advancements in technology, and intensified competition. What was once a stable, predictable industry now faces increasing complexity as consumer expectations evolve and alternative distribution channels gain prominence according to Steven […]
5 min read
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Editor’s Choice

  1. Holiday & Events
  2. Holiday & Events

Shoppers believe best holiday deals are after holidays

A good number of consumers, over 77%, believe there are better deals available after the holidays, and nearly 51% plan to take advantage by making a large purchase in late December and January. Those are top findings from a Holiday Green survey, from CouponCabin, regarding consumer habits in the post-holiday time frame. When it comes to post-holiday […]
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  1. Trends & External Forces
  2. Data & Insights
  3. Technology & Innovation
  4. Trends & External Forces

2025 Outlook: A Snapshot into Ad Spend, Opportunities, and Strategies for Growth

IAB’s 2025 Outlook: A Snapshot into Ad Spend, Opportunities, and Strategies for Growth offering an early glimpse into ad spending trends for the coming year. The report is a must-read to gain and understanding of brand and agency buyers’ growth strategies and the challenges they foresee. The report covers: 2025 projections for the market overall […]
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  1. Data & Insights
  2. Technology & Innovation

AI at the retail edge: What’s possible now

There’s been a lot of talk lately about artificial intelligence (AI) and generative AI (GenAI) and how these technologies are going to revolutionize retail. But the retail revolution can’t be accomplished with sweeping generalizations about putting more technology into stores. Successful retail outcomes are built using technology to solve specific challenges, expanding on wins and […]
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  1. Media & Marketing
  2. Department: Consumer Durables
  3. Department: HBC
  4. ESG
  5. Media & Marketing
  6. Data & Insights
  7. Shopper & Customer
  8. Trends & External Forces
  9. Holiday & Events
  10. Merchandising
  11. Operations & Supply Chain
  12. Stores & Formats

Some retailers would benefit from a TikTok ban in 2025

TikTok Shop took the market by storm in just two years. The social media platform sold more merchandise than Sephora [LVMUY] in late 2024 according to Earnest credit card data. TikTok Shop also handily outperformed during the 2024 holiday season. But a potential ban could result in brands losing access to a vital marketing and […]
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