Articles on BOPIS (Buy Online Pick up in Store) and click and collect.

  1. Partnerships & Alt Profit
Nordstrom is expanding its business through new partnerships with other retailers and streamlining its styling services. The retailer will now offer Allbirds shoes as part of its sustainability push and sell ASOS products in a new immersive experience aimed at young shoppers. It will also eliminate the Trunk Club brand along, which featured the at-home […]
  1. Channel: Ecommerce & Digital
Signaling its ambitions to make a dent in the apparel market, Amazon today opened its first physical clothing store, Amazon Style, in the Greater Los Angeles Area. Offering a twist on the traditional experience, visitors to the Glendale, California shop at The Americana At Brand use an app to scan codes on displayed items from […]
  1. Shopper & Customer
Research indicates that 65 percent of retailers are more likely to sell to existing customers than to new customers, and it costs five times as much to attract new ones than to retain existing ones. It’s a clear challenge to keep and add customers to retail ecosystems. To e-commerce retailers, there are significant costs to […]
  1. Retail Operations
British retailer Asda is enhancing its end-to-end supply chain and retail operations by partnering with Blue Yonder to improve order management. Asda, which operates 640 stores including supercenters, superstores and supermarkets, also will work with Bringg to upgrade its fulfillment capabilities. These investments align with the company’s intentions to strengthen its omnichannel strategy and a […]
  1. Channel: Grocery
ZAANDAM, Netherlands — Ahold Delhaize said its global retail portfolio reported sales growth of 8.3% in its first quarter as food-at-home consumption continued to prove resilient. Sales benefited from recent store acquisitions as well as favorable currency rates; at constant exchange rates, net sales increased 3.6% in the period to April 3. Net sales at […]
  1. Department & Category
Giving credit where credit is due.  The grocerant niche filled with Ready-2-Eat and Heat-N-Eat fresh prepared food continues to drive top-line sales and bottom-line profits in every channel of retail foodservice.  According to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions® the recent insights by the NPD group show just have important the […]
  1. Shopper & Customer
Digital technologies have spurred the rise of resellers — individuals and organizations that look for opportunities and use bots to purchase goods instantly and at scale. Resellers may purchase discontinued or discounted merchandise, but often target the hottest items that consumers are waiting to purchase. And they’re dominating the fashion, technology, events and travel industries, […]
  1. Operations & Supply Chain
Taking its Nordstrom Local pop-up concept to swanky environs this year, the luxury retailer will open an 850-square-foot location in Southampton, N.Y. from May 27 through Sept. 7. Nordstrom customers will have access to an array of services at this location as visitors descend upon the town that is known as a summer haven. Blending […]
  1. Department: Food
Small grocery chain Kowalski’s Markets is looking to improve the online ordering experience through a collaboration with Mercatus. Based in Minnesota, Kowalski’s Markets has 11 locations. It is known for offering a compelling store experience and a full assortment of local and ethically-sourced specialty grocery, prepared foods and fresh products. The Kowalski’s team turned to Mercatus to […]
  1. Channel: Delivery
Axios reports that “Uber is adding ‘comfort electric’ vehicles to the ride-hailing options on its app in some California cities, part of an ongoing effort to get drivers and customers to go electric … Uber Comfort Electric is available in San Francisco, San Diego and Los Angeles with more cities to come. “Riders tap a […]
  1. Channel: Mass
MINNEAPOLIS – Target Corp. today said sales increased in its first quarter but higher costs impinged on profits. Comparable sales increased 3.3% in the quarter, reflecting traffic growth of 3.9%, the company said. Store comps were up 3.4% while digital comps increased 3.2%. Sales growth was led by frequently purchased categories, including food and beverage, […]
  1. Shopper & Customer
Among the things retailers learned from the pandemic are two key business lessons. The first is that e-commerce needs to become an essential component of any strategy, and the second is that consumers are continually craving innovative, personalized experiences. But how do we keep customer data safe amid this growing trend of customization? As we […]
  1. Operations & Supply Chain
Loop Returns, the return platform for Shopify brands such as Allbirds, FIGS, Princess Polly and Chubbies, has joined with its competitor Happy Returns by PayPal to offer box-free, label-free drop-off for U.S. consumers at 5,000 Return Bars across the country. The Shopify brands use the Loop platform to help them retain revenue with returns, which […]
  1. Associates & Employees
Associates at a Target store in Christiansburg, Va. have reportedly filed with the National Labor Relations Board (NLRB) for a union election, according to CNBC, The New Republic and other media outlets. The workers aim to get representation through the New River Valley General Membership Branch of the Industrial Workers of the World. The location […]
  1. Shopper & Customer
Online shopping might be easy, convenient and prolific, yet it hasn’t erased the need for flagship brick-and-mortar retail establishments. In fact, retail real estate is undergoing a phenomenal — and some might say surprising — comeback. As REJournals reported, roughly 60 percent of businesses with physical retail assets plan to expand their footprints in 2022. What’s driving the momentum? […]
  1. Stores & Formats
Over the next year, Best Buy will double the number of outlet stores it has to 32 — starting with new outlets in Chicago, Houston, Phoenix, and Manassas, Virginia — and add an outlet deals section to its website for the first time, the company announced earlier this week. Best Buy has operated outlet stores since […]
  1. Technology & Innovation
As part of a series of interviews with those who made it on to the RTIH Top 100 Retail Technology Influencers List, we discuss rapid grocery delivery services and why the metaverse is a game changer with Brittain Ladd, a former Amazon exec and supply chain consultant. RTIH: What does recognition as a retail tech […]
  1. Channel: Mass
The Dallas Morning News reports on how Walmart – which already has a one-third market share in Dallas-Fort Worth – is spending millions of dollars on remodeling some 50 stores there in anticipation of H-E-B’s move into the marketplace with its eponymous stores. According to the story, “Walmart has been building up its online pickup […]
  1. Operations & Supply Chain
We’ve all been talking about how shopping patterns and, therefore, shipping patterns have changed since 2020, but what we should really be talking about is the effect that those changes could have on the environment. According to a report from Freightwaves, the total count of final-mile delivery vehicles on the road could increase by 36 […]
  1. Channel: Specialty & Other
Following a March 2022 announcement that it planned to expand beyond its roots in electronics, Best Buy is entering new categories including health and wellness, outdoor living and transportation. Citing technology’s connection to the health and wellness industry, Best Buy has introduced a new collection of skincare technology products from brands such as Foreo, Vanity […]
  1. Channel: Ecommerce & Digital
Brick Meets Click and Mercatus are out with their monthly analysis of the e-grocery business this morning, concluding that “April online grocery sales pulled back 3.8% versus last year, finishing at $8.1 billion, as total order volume dropped 5.8% driven by lower order frequency and a slightly smaller monthly active user (MAU) base.” The analysis […]
  1. Channel: Ecommerce & Digital
Kroger is planning to begin delivery in Florida this summer and is in the process of hiring 200 employees. The company already provides delivery in three Florida markets. Over the last two years, Kroger has pushed hard into online ordering and delivery. The company has partnered with Ocado Group to build automated fulfillment centers. “We […]
  1. Shopper & Customer
Consumers and retailers are facing an unprecedented challenge with rising inflation rates. February saw an inflation rate of 7.9 percent, an entire seven percentage points higher than the same month last year — and the surge is showing no sign of slowing down as we enter the spring season. Goods are more expensive, and the […]
  1. Channel: Ecommerce & Digital
BJ’s Wholesale Club is testing out a smaller store format called BJ’s market. The first 43,000-square-foot concept store opened in Warwick, R.I. and will feature top-selling fresh foods, produce and seasonal products in what is designed to be a more convenient and efficient shopping space. BJ’s market will offer the same product sizes and pricing […]
  1. Channel: Club
WARWICK, R.I. — BJ’s Wholesale Club has opened a new concept club called BJ’s market in Warwick, RI. The 43,000-square-foot outlet is about half the size of a traditional BJ’s club, and is meant to offer a selection of top-selling fresh foods, produce, sundries, and seasonal products for members in a convenient, efficient shopping environment. […]
  1. Channel: Delivery
The past few years have been full of uncertainty. In my practice as a Registered Dietitian Nutritionist, I’ve noticed that many of my patients have reprioritized their health with a commitment to promoting long-term habits and lifestyles.   In the early days of the pandemic, our behaviors changed in an instant – some of us had […]
  1. Channel: Ecommerce & Digital
LAKELAND, Fla. — Publix is launching a 15-minute delivery service in Miami powered by Instacart’s nano-fulfillment solution, Carrot Warehouses. The service, which debuted on Thursday and will roll out over the coming weeks, will allow customers in Miami’s Brickell, Coral Gables and Wynwood neighborhoods to have a wide range of fresh produce, pantry staples, household goods and […]

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  1. Channel: Dollar/Value
  2. Channel: Dollar/Value
  3. Corporate Strategy
  4. Corporate Finance
  5. Department: Consumer Durables
  6. Media & Marketing
  7. Shopper & Customer
  8. Technology & Innovation
  9. Trends & External Forces
  10. Operations & Supply Chain
  11. Stores & Formats
GOODLETTSVILLE, Tenn. — Dollar General on Thursday reported net sales of $8.8 billion for its fiscal year 2022 first quarter, an increase of 4.2% over the prior-year period. The net sales increase was primarily driven by positive sales contributions from new stores, partially offset by a slight decline in same-store sales and the impact of […]
  1. Data & Insights
  2. Corporate Strategy
  3. Department: HBC
  4. Media & Marketing
  5. Data & Insights
  6. Shopper & Customer
  7. Trends & External Forces
  8. Merchandising
WOONSOCKET, R.I. — CVS Health announced on Thursday the launch of CVS Health Virtual Primary Care, a new virtual care solution available through a single digital platform. The offering connects CVS Health’s services, clinical expertise, and data for a more coordinated and consumer-centric health care experience. The company said the new solution enables consumers to […]
  1. Retailer Media
  2. Corporate Strategy
  3. Media & Marketing
  4. Retailer Media
  5. Data & Insights
Retail media networks (RMNs) are an exciting place to run ads, because of the valuable first-party data that retailers have about their customers. RMNs create an ability to target a specific retailer’s customers and provide valuable insights into how people shop. And brands certainly are not hurting for choices. Just last week, Ulta announced a media network and the hotel chain, Marriott, the week prior.