Articles on BOPIS (Buy Online Pick up in Store) and click and collect.

  1. Channel: Marketplace
American singer, songwriter and businesswoman Beyoncé’s new haircare brand, Cécred, has gone live on Shopify. After teasing her fans (aka the BeyHive) about the venture last May, Beyoncé recently took to social media to announce her first ever beauty brand. Captioning a post on Instagram with “hair is sacred”, an accompanying video interspersed archive footage […]
  1. Channel: Restaurants
Seeking to better serve the estimated one in four American adults with a disability, Starbucks will use its new Inclusive Spaces Framework for all newly opened and renovated company-owned stores in the U.S. The first store, in Washington, D.C., features optimized lighting and acoustics for better visual and audible communication and accessible equipment designs for […]
  1. Agencies & Vendors
One of the benefits of being a RangeMe Starter or Premium subscriber brand is the opportunity to submit products to buyers who have immediate, limited-time opportunities that take place throughout the year. During these campaigns, retailers, distributors and foodservice operators invite brands that meet specific criteria to submit their products to be considered for placement […]
  1. Data & Insights
Not just post-purchase or even e-commerce, but most blogs that you sit down to read, either in your leisure time or on the go — tell you two things. You can either do this or do not do this. How about something different for a bit? How about sitting and just looking at memes that […]
  1. Technology & Innovation
In years past, the word “on-demand” has been used to describe videos or streaming services. However, I believe that “on-demand” can now be used to describe the expectations of today’s consumer. Customers now want a shopping experience that’s always on, responds in real time, and gives the most up-to-date information. This has created a scenario […]
  1. Data & Insights
In 2023, the e-commerce industry was largely focused on strengthening brand equity, enhancing the customer experience, and keeping up with the evolution fueled by new platforms and artificial intelligence-based technologies. Notably, the adoption of composable commerce, which refers to building a modular, component-based, cloud-native tech stack, empowered companies to build the agility required to remain […]
  1. Channel: Grocery
The Dallas Morning News reports that Kroger believes it has “come up with a way to successfully bring online grocery shopping to neighborhoods in southern Dallas’ that are considered food deserts … Kroger is waiving fees and tipping at three delivery destinations within walking distance of neighborhoods in southern Dallas, starting Tuesday at the South […]
  1. Technology & Innovation
Remember the days when malls and Main Street stores were bustling every single day? Things took quite a nosedive after internet shopping took off a couple of decades ago – so brick-and-mortar retail establishments have had to adapt to stay in the game. As customers continue to purchase items online and get them delivered to […]
  1. Data & Insights
  McDonald’s, the fast-food behemoth, has a rich history of investing in other restaurant chains.  In the late 1990’s, as regular readers of this blog know, McDonald’s bought Donato’s Pizza, Boston Market, and a stake in fledging Chipotle Mexican Grill.  However less than a decade later, McDonald’s divested from all three chains, which had become […]
  1. Shopper & Customer
Casper Sleep is doubling down on tactile experiences. As a company that sells mattresses, pillows and other sleep-related goods, it’s a natural thing to do — but Casper has gone far beyond the basics of having potential customers “test” a mattress by lying down for a few minutes with a salesperson hovering. In some ways […]
  1. Channel: Mass
MINNEAPOLIS — Target Corp. is introducing more than 1,000 new wellness-related products starting at just $1.99 to support shoppers without stretching their budgets. From apparel and accessories to supplements, vitamins and the latest tech, Target is offering its guests one-stop-shopping. “Wellness has been redefined to encompass a more holistic way of living — and it’s […]
  1. Trends & External Forces
Best Buy Canada has partnered with Bell Canada to operate 165 stores in malls and smaller and mid-sized communities across the country. The stores, which had been branded as The Source, a wholly owned subsidiary of Bell, will be renamed Best Buy Express and offer both Best Buy consumer electronics and telecom services from Bell. […]
  1. Technology & Innovation
A looming recession. Mass layoffs. The rise of generative artificial intelligence. There’s no doubt that 2023 presented the e-commerce industry with a myriad of obstacles. For many retailers, this provided an opportunity to experiment with new technologies and ways of selling. This year, we’ll see the outcomes of those experiments come to fruition as merchants […]
  1. Media & Marketing
  Legacy restaurant chains continue to evolve some take a step forward and some seem to take a step back.  In the case of Mr Gatti’s Pizza it’s like looking around for a place to grow and looking back at a non-traditional co-branded option is where the show fits best.  That right, Mr Gatti’s Pizza, […]
  1. Trends & External Forces
Yesterday we had a piece about how how ESG (environmental, social and governance) and DEI (diversity, equity and inclusion) have lost their luster with many companies. One MNB reader responded: First of all, I appreciate your nuanced position on ESG and DEI, which is in keeping with your ability to see all sides of any […]
  1. Shopper & Customer
The COVID-19 lockdown caused a massive spike in DIY interest. This was exemplified by Kingfisher, the owner of B&Q and Screwfix, reporting a remarkable 146% increase in online sales from 2021 to 2023 last three years. However, following this, the DIY market saw a decline in 2022 due to the cost of living crisis. The […]
  1. Technology & Innovation
Artificial intelligence (AI) is enabling Walmart to move from being an omnichannel retailer to an adaptive one, at least according to Anshu Bhardwaj, senior vice president and chief operating officer at Walmart Global Technology and Walmart Commerce Technologies, who spoke at a session during the National Retail Federation Big Show in New York City earlier […]
  1. Shopper & Customer
Whether or not New Year resolutions are your thing, I think it’s fair to say everyone would like their year ahead to be more profitable. How they aim to accomplish that may vary, but the simple goal of making more profit when operating your business rarely – if ever – escapes a professional’s wish list […]
  1. Operations & Supply Chain
Competition plays a huge factor in the retail industry. Operating in a highly saturated market, retailers must constantly work towards meeting their customers’ expectations quickly while providing a high-quality experience. With price and convenience being the two biggest factors affecting consumer purchase decisions, retailers must find ways to keep costs down while continuing to streamline […]
  1. Shopper & Customer
“Underneath all of this is data, the 360 view of the customer, which is the holy grail for everybody.”                                     — Michael Klein, Founder, Klein4Retail Consulting “Omnichannel commerce” can be a somewhat clunky, imperfect term. It describes commerce […]
  1. Technology & Innovation
It’s Friday, the weekend is almost upon us, so let’s kick back and reflect on another eventful week for the retail systems space. Here’s your briefing on the most important stories from the past five days, including RELEX Solutions, Optimity, Criteo, NewStore, Asda, Starbucks, and Sook. 1. Asda raids rival grocery retailer Morrisons to bring […]
  1. Channel: Restaurants
  We just had to ask, ‘what is a clean cup?  Does anyone else think that this is not going to be a problem somewhere? Social media be dammed, Starbucks is venturing into a space few have gone before.  Is your coffee cup clean? Does that mean washed? Dry? How much training will you need […]
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Editor’s Choice

  1. Department: Food
  2. Holiday & Events
  3. Operations & Supply Chain
When Valentine’s Day approaches, the world’s craving for fresh roses reaches its peak. Swissport, a leader in the global logistics arena, orchestrates the movement of over 9,000 tons of these love tokens through its acclaimed Flower Corridor, spanning from the Kenyan highlands to Europe.
  1. Channel: Mass
  2. Partnerships & Alt Profit
  3. Data & Insights
Here’s today’s news round-up… Want it by email? Sign up here. The Sky Bridges Standalone walled gardens are transforming into an interconnected network of fortresses. It’s not that walled gardens are opening up, exactly, but individual platforms are now actively partnering to allow one-to-one user targeting and other use cases among themselves – but […]
  1. Channel: Grocery
  2. Channel: Ecommerce & Digital
  3. Channel: Grocery
  4. Department & Category
  5. Corporate Strategy
  6. Corporate Finance
  7. Media & Marketing
  8. International
  9. Shopper & Customer
  10. Trends & External Forces
  11. Retail Operations
  12. Associates & Employees
  13. Operations & Supply Chain
  14. Owned Brands (Private Label)
  15. Stores & Formats
ZAANDAM, The Netherlands — Ahold Delhaize reported solid results for its fourth quarter and 2023 fiscal year, with full-year sales and earnings per share in line with expectations. Fourth quarter net sales were €23.0 billion ($24.65 billion), up 1.9% at constant exchange rates and down 1.4% at actual exchange rates. Comparable sales, excluding gas, increased […]
  1. Trends & External Forces
  2. Channel: Ecommerce & Digital
  3. Channel: Grocery
  4. Channel: Mass
  5. Channel: Specialty & Other
  6. Corporate Strategy
  7. Partnerships & Alt Profit
  8. Media & Marketing
  9. Retailer Media
  10. Data & Insights
  11. Shopper & Customer
  12. Trends & External Forces
  13. Merchandising
  14. Stores & Formats
The Wall Street Journal reports that “Walmart is shopping in the TV aisle to help grow its advertising business.  The retail giant is in talks to buy smart television-manufacturer Vizio for more than $2 billion, according to people familiar with the situation. The move would give Walmart more places where it can sell ads and pitch […]
  1. Data & Insights
  2. Department & Category
  3. Department: Consumer Durables
  4. Department: HBC
  5. Department: Nonfood
  6. Data & Insights
  7. Shopper & Customer
  8. Trends & External Forces
  9. Merchandising
We just launched the YipitData Consumer Spend Index (YCSI),  a measure of overall and category-level non-seasonally adjusted US retail sales as observed in a large transaction panel.  In January, YCSI showed consumer spending Y/Y growth (ex-gas stations) decelerated slightly from December. Y/Y growth in core retail sales was relatively stable over this period. YCSI saw […]