BOPIS

Articles on BOPIS (Buy Online Pick up in Store) and click and collect.

  1. CPG: Beverage

The Next Restaurant Battle Is Bigger Than Food: McDonald’s, Red Bull and the Fight for Consumer Occasions

  McDonald’s is getting into the energy-drink business with Red Bull, but from my perspective as the Grocerant Guru®, the bigger story is not caffeine. The bigger story is consumer evolution. Consumers are no longer willing to define a restaurant visit by the traditional three meals a day, a limited beverage menu and a single […]
6 min read
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  1. Media & Marketing

July E-Grocery Sales Up 21.5 Percent YOY

The July Brick Meets Click Grocery Shopping Survey is out, showing that total e-grocery sales were up 21.5 percent, primarily driven by continued growth – almost 15 percent – in average order frequency. A critical note from the report:   “Where there is growth in overall grocery spending, it comes from online sales. In contrast […]
2 min read
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  1. Shopper & Customer

Cracker Barrel’s Leadership Reset: Can David Deno Restore Customer Relevance, or Will History Repeat Itself?

  Leadership changes alone do not fix restaurant brands. They only create an opportunity to fix the strategy according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Cracker Barrel’s appointment of David Deno as CEO signals that the Board believes operational discipline can accelerate the company’s recovery after one of the most […]
6 min read
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  1. Shopper & Customer

The Middle-Class Grocery Shopper Has Changed the Rules: Legacy Grocery Chains Must Reinvent or Risk Irrelevance

  For years the grocery industry assumed that value shoppers were concentrated in lower-income households while middle-income consumers remained relatively loyal to their favorite supermarket. That assumption is now proving dangerously outdated you know that’s what Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® has been documenting for years.  Well here is the […]
6 min read
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  1. Shopper & Customer

Why 7-Eleven’s Next Chapter Should Be a Wake-Up Call for Every Food Industry Leader

  Every successful company eventually reaches a crossroads according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. One path leads to protecting yesterday’s success. The other leads to creating tomorrow’s relevance. The appointment of Mauricio Leyva as CEO of 7-Eleven Inc. is more than an executive leadership change. It is another clear […]
6 min read
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  1. Shopper & Customer

Why Texas Roadhouse Should Test Food Delivery: The Consumer Has Already Decided

  For more than three decades, Texas Roadhouse has built one of the most successful brands in casual dining by doing the fundamentals better than almost anyone else. Fresh-cut steaks, made-from-scratch sides, hand-rolled yeast rolls, energetic service, and strong value have propelled the company to become America’s largest casual dining chain by sales. Yet even […]
5 min read
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  1. Department: Food

Halloween Has Become America’s Biggest Takeout Night: Why Restaurants, Grocery Delis, and C-Stores Are Winning the Share-of-Stomach Battle

  Halloween is no longer just about candy according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®, it has become one of the biggest foodservice occasions of the year. While candy captures the headlines, dinner captures the dollars. Parents are busy dressing children in costumes. Neighborhoods fill with trick-or-treaters. Nobody wants to […]
6 min read
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  1. Shopper & Customer

Battle for Share of Stomach: The New Food Fight Is No Longer Restaurant vs. Grocery—It’s Everyone vs. Everyone

  For decades, the battle for America’s food dollars was relatively straightforward. Restaurants competed with restaurants. Grocery stores sold ingredients, and convenience stores sold gasoline with a few snacks on the side. Dollar stores focused on pantry basics, while club stores emphasized bulk buying. Those days are gone according to Steven Johnson Grocerant Guru® at […]
6 min read
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  1. Shopper & Customer

Direct-to-Consumer Shouldn’t Always Mean Direct-To-Mail-Order: Why Fulfillment Choice Matters

Today’s guest post comes from Divya Iyer, SVP, Head of Revenue, Pharma Direct at GoodRx. Divya examines why direct-to-consumer strategies shouldn’t default to mail-order as the endpoint for every program. She argues that preserving patient choice between retail pickup and home delivery can reduce friction, improve therapy initiation, and strengthen the overall patient experience. To […]
2 min read
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  1. Shopper & Customer

The Grocerant Guru®: The 65-Inch HDTV Syndrome Is Reshaping Food Retail Faster Than Ever

  For years, I have talked about what I call the “65-Inch HDTV Syndrome.” Today, in 2026, that concept has become even more relevant as consumers continue to redefine where, when, and how they eat. Restaurant customer traffic remains under pressure across much of the industry. While menu prices have increased significantly over the past […]
5 min read
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  1. Shopper & Customer

Warning to Restaurateurs: Your Customer Already Left—Now It’s Time to Catch Up Before It’s Too Late

  Restaurant employment numbers don’t tell the whole story—but they do tell the truth. When restaurants and bars shed nearly 33,000 jobs in June 2026, many operators blamed inflation, labor costs, tariffs, or the economy. While all of those issues matter, they’re not the primary reason many restaurants are struggling. The real reason is much […]
5 min read
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  1. Channel: Mass

Walmart Announces Significant Summer Price Rollbacks 

Walmart yesterday announced a broad series of price reductions at both its eponymous and Sam’s Club stores. Here’s the text of the Walmart announcement: This summer, Walmart and Sam’s Club are helping customers and members save more with thousands of lower prices through Walmart’s signature Rollbacks and Sam’s Club offers across stores and clubs nationwide. […]
4 min read
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  1. Shopper & Customer

FIVE Food Retail Marketing Success Steps Continue to Evolve

  Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® believes that, the food retail industry is no longer evolving—it is accelerating. Consumer expectations continue to shift as shoppers demand more convenience, greater value, better quality, faster service, and meals that seamlessly fit into increasingly busy lifestyles. Retailers that continue operating with yesterday’s business […]
5 min read
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  1. Shopper & Customer

The Phone Is No Longer a Black Box—It’s a Consumer-Focused Participatory Marketing Engine

  Restaurant operators have never had more data available to them. They can track same-store sales, labor productivity, digital conversion rates, loyalty engagement, average ticket growth, delivery profitability, customer retention, and menu performance in real time. Yet one of the most important customer touchpoints in foodservice has remained largely unmeasured. The phone. Recently, Christian Wiens, […]
6 min read
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  1. Channel: Ecommerce & Digital

Survey:  E-Grocery “Hyper Growth” Fueled By Same Day & Ultra-Fast Service

The monthly Brick Meets Click Grocery Shopper Survey is out, saying that “since surging more than 20% year-over-year in 4Q24, total U.S. eGrocery sales have sustained that rate of growth for six consecutive quarters through 1Q26 … This sustained hyper-growth is being fueled by new fulfillment innovations that offer even quicker cycle times for Delivery […]
2 min read
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  1. Channel: Dollar/Value

Dollar General CMO Tony Rogers: CPGGUYS SPECIAL EPISODE 600

The CPG Guys are joined on its 600th episode by Tony Rogers, CMO of Dollar General which serves as America’s neighborhood general store. Founded in 1939, Dollar General lives its mission of Serving Others every day by providing access to affordable products and services for its customers, career opportunities for its employees, and literacy and […]
3 min read
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  1. Shopper & Customer

Take That Pizza Hut and Papa John’s: Why Little Caesars Is Winning the New Price-Value-Service Pizza War

  For years legacy pizza chains like Pizza Hut and Papa John’s believed the future of pizza was built around higher ticket items, endless customization, premium add-ons, loyalty points, and layered delivery fees. Meanwhile Little Caesars stayed focused on something much simpler: price, value, speed, and relevance. Now the marketplace is shifting directly in Little […]
6 min read
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  1. Channel: Club

C-Stores Are No Longer “Convenient” — They Are America’s New Foodservice Battleground

  For far too long, legacy foodservice analysts framed convenience stores as “gas stations with food.” That narrative may have worked in the 1990s when roller grill hot dogs and stale sandwiches defined the category, but today’s consumer reality looks entirely different. The modern convenience store is increasingly competing not only with quick-service restaurants, but […]
6 min read
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  1. Channel: Ecommerce & Digital

Grocery Delivery at What Cost

  From the perspective of the Grocerant Guru®, the grocery delivery wars are no longer simply about convenience. They are about ownership of the consumer food relationship, frequency of engagement, data monetization, and ultimately who controls the “last mile” between hunger and fulfillment. For legacy grocers like Albertsons and Kroger, the challenge is existential. For […]
7 min read
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  1. Technology & Innovation

Walmart’s John Furner On AI Anxiety/Opportunities, & More

Fast Company has an interview with Walmart’s new CEO, John Furner, who it describes as “steering a ‘people-led, tech-powered’ transformation of the world’s largest retailer, which employs more than 2 million people worldwide. Furner has already centralized Walmart’s historically fragmented tech and product divisions under unified leadership in an attempt to supercharge enterprise-wide products and […]
5 min read
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  1. Channel: Grocery

Kroger’s Online Deal Days Are Live. Here’s What Your Brand Should Be Asking.

<!– CINCINNATI CPG EDGE — GHOST POST HTML BLOCK Post: "Kroger's Online Deal Days Are Live. Here's What Your Brand Should Be Asking." Section: Strategy & Analysis Paste into a Ghost HTML card. Navy: #0C1F3A | Amber: #E8A43C | Steel: #c8d4e0 Rules: div-based callouts only; all text colors on inner tags; no width:calc; no negative […]
3 min read
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  1. Shopper & Customer

What many legacy retailers still fail to recognize in 2026

  Foodservice industry icon and longtime industry strategist Bill Bishop often reminded retailers that “the rate of change is increasing.” In 2026, that observation has become less of a warning and more of a survival metric. The food industry is no longer competing store versus store, or restaurant versus supermarket. Today, the competition is meal […]
7 min read
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  1. Channel: Grocery

What Kroger’s Q4 Earnings Mean for Your Brand in 2026

On March 5, 2026, Kroger reported its Q4 and full-year fiscal 2025 results, and the headline numbers tell a story that every CPG supplier calling on Kroger should understand. Identical sales excluding fuel grew 2.4% in Q4 and 2.9% for the full year, eCommerce surged 20% in the quarter, and CEO Greg Foran set a […]
3 min read
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  1. Channel: Grocery

Wall Street Loves Kroger Right Now. Here’s Why Suppliers Should Pay Attention.

<!– Cincinnati CPG Edge — Ghost HTML Card Post Title: Wall Street Loves Kroger Right Now. Here's Why Suppliers Should Pay Attention. Section: Kroger Strategy Rules: no width:calc or negative margins; all text colors on inner tags only; callout boxes use div-based layout (NOT table) with background-color on the div Closing line: “From Cincinnati CPG […]
6 min read
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  1. Shopper & Customer

Ready-2-Eat Is Reshaping America’s Dinner Table

  Why Fresh Prepared Foods Are Winning the Battle for Consumer Time Cooking from scratch increasingly feels like something you read about in history books rather than experience every night at home. According to the Steven Johnson, consumers still crave comfort foods, family meals, and restaurant-quality flavors—but they no longer want the prep work, cleanup, […]
5 min read
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  1. Data & Insights

AI Is Redefining Restaurant Discovery: Why Grocery and C-Stores Can’t Ignore What DoorDash Just Uncovered

  Artificial Intelligence is no longer a future-state experiment in foodservice—it is becoming a frontline driver of how consumers discover, evaluate, and ultimately buy food. According to DoorDash’s 2026 Restaurant Industry Trends Report, based on research conducted by Dynata on behalf of DoorDash surveying more than 3,000 U.S. consumers and 500+ restaurant operators, AI is […]
5 min read
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  1. Department: Food

Why Did This Take So Long? Walmart, Restaurant Delivery, and the Myth of “Channel Blurring”

  For years, legacy food retailers talked about “channel blurring” as if it were a future disruption—something dramatic where grocery stores, restaurants, convenience stores, and digital commerce would suddenly collide according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. The real question today is: Why did this take so long? Walmart stepping […]
5 min read
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  2. Channel: Ecommerce & Digital
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5 Things NOT to Do When Pitching to a Retail Buyer (and What to Do Instead)

Pitching your product to a retail buyer can be one of the most exciting—and nerve-racking—moments for any product manufacturer. The stakes are high, competition is fierce, and buyers are constantly evaluating which brands deserve a spot on their shelves. Landing a retail deal can mean massive brand exposure, increased credibility, and a major jump in […]
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  3. Channel: Ecommerce & Digital
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  8. Trends & External Forces
  9. Operations & Supply Chain

July E-Grocery Sales Up 21.5 Percent YOY

The July Brick Meets Click Grocery Shopping Survey is out, showing that total e-grocery sales were up 21.5 percent, primarily driven by continued growth – almost 15 percent – in average order frequency. A critical note from the report:   “Where there is growth in overall grocery spending, it comes from online sales. In contrast […]
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  1. Channel: Grocery
  2. Channel: Grocery

Kroger acquiring Giant Eagle in $1.65B deal

Kroger Co. is acquiring Giant Eagle, a family-owned food and pharmacy retailer, for a purchase price of $1.65 billion. Giant Eagle has approximately $9 billion in annual sales and 197 supermarkets and 11 standalone pharmacies across northern Ohio, western Pennsylvania, West Virginia, Maryland and Indiana, according to a press release. The purchase is comprised of […]
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