BOPIS

Articles on BOPIS (Buy Online Pick up in Store) and click and collect.

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  1. Department: Beverage

At JAB Holding Company Coffee Subscriptions Work

  Panera Bread tested a subscription coffee service as regular readers of this blog know then they launched an $8.99 per month coffee and tea subscription program for its MyPanera loyalty program members. Steven Jonson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions® stated, it’s clear that Coffee subscriptions work giving the first-hand knowledge JAB Holding Company […]
4 min read
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  1. Channel: Ecommerce & Digital

Consumers prefer online grocery order pickup at stores over delivery

The number of online grocery customers who report using curbside pickup at least once in the last year increased to 61% on average in 2021, up 9% from the previous year’s survey, according to a study by Mercatus conducted in collaboration with Incisi
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  1. Shopper & Customer

Telco Retail Trends Show Self-Service Demand Skyrocketing – Here Are 3 Ways To Keep Up

Gone are the days of consumers who prefer to visit retail locations to research, upgrade, or purchase their smartphones. Research indicates that just 25% of consumers go to a CSP’s physical storefront for product research. And a mere 31% of shoppers make an in-person purchase. Telco retail trends data shows that digital channels are skyrocketing […]
3 min read
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  1. Technology & Innovation

RETHINK Delivery: Fulfillment and Delivery Strategies for the Modern Retailer

Without hesitation, most of us would agree that our expectations from online retailers have changed significantly since the advent of the digital transformation. Retail giants like Amazon and Walmart now offer two-day to same-day shipping and that’s shaped consumer expectations on a broad scale. What’s shocking? Retail has experienced more developments made in the last […]
5 min read
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  1. Department: Beverage

Walmart Is Delivering Added Convenience to Homes for the Holidays

Oct. 21, 2021 By Tom Ward, SVP of Last Mile, Walmart U.S. Walmart is delivering a few more reasons to be merry this holiday, making it easier than ever for customers to get what they need when they need it – from turkey and trimmings to Black Friday deals and top-rated toys to put under […]
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  1. Channel: Ecommerce & Digital

Amazon rolls out in-store pickup for products ordered from local retailers

Amazon is rolling out “Local Selling,” a set of services that allow local and regional retailers to offer both in-store pickup and fast delivery to nearby customers. With this new option, sellers can offer in-store pickup for products and services to shoppers in specific ZIP codes. In some instances, customers will be able to purchase […]
2 min read
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  1. Channel: Ecommerce & Digital

Today at Amazon Accelerate: Amazon Launches New Local Selling Capabilities to Help Small Businesses Grow by Reaching More Customers in Their Area

Amazon sellers can offer in-store pickup for products and services in specific zip codes Customers can buy products from sellers for same-day pickup at the seller’s local store or choose fast local delivery Sellers can now apply to participate in Local Selling as the program expands this year and
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  1. Channel: Mass

Walmart’s stores help it gain digital ground on Amazon

The convenience of Walmart’s pickup services at its thousands of U.S. stores is seen by consumers as a key differentiator with Amazon.com. Walmart’s year-over-year online growth has outpaced that of Amazon in recent years, although its total online sales are just a fraction of Amazon’s.
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  1. Shopper & Customer

Deloitte: Holiday season to offer challenges

NEW YORK — As COVID-19 is set to impact yet another holiday season, a return to some pre-pandemic spending levels is expected to bring holiday cheer. For 36 years, Deloitte has been examining consumer behavior and sentiment ahead of retail’s crucial holiday shopping season. To gain additional perspective on the changing landscape, supply chain challenges and inflation, […]
5 min read
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  1. Channel: Delivery

Instacart Acquires Caper AI, a Leader in Smart Cart and Smart Checkout Technology, Creating a Unified Online and In-Store Commerce Solution for Retailers

Acquisition Marks the First Time Instacart Is Introducing Cutting-Edge Technology and Products Designed to Transform the In-Store Shopping Experience for Retailers and Their Customers 
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  1. Channel: Mass

Your Views: First Crack

Yesterday we took note of a CNBC report that Walmart plans to give its Walmart+ members advance access to its Black Friday deals, which, if outside estimates are to believed, has the potential of making some 32 million US households feeling a little more joyful about the end-of-year holiday shopping season. I commented, in part: […]
5 min read
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  1. Channel: Mass

Walmart Announces 2021 Return of “Black Friday Deals for Days,” This Time With Special Early Access for Walmart+ Members

BENTONVILLE, Ark., Oct. 18, 2021 — After overwhelmingly positive customer feedback for Walmart’s reinvented Black Friday shopping experience last year, the retailer is announcing the return of its month-long savings event, “Black Friday Deals for Days.” Walmart’s second annual “Black Friday Deals for Days” events will deliver the incredible prices customers expect from the most […]
4 min read
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  1. Shopper & Customer

How to Build Brand Loyalty Post-Purchase | DSI

“How do you take care of your customer after you actually have shipped a purchase? Does a customer need to make an exchange or make a return? We really think that loyalty is the most critical part of long-term customer lifetime value and that having a positive experience at every step of the post-purchase journey […]
4 min read
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  1. Channel: Convenience

Restaurants Can Find Solutions Technology Solutions at Dylish

 Do you feel like your company can never keep pace with the fast-evolving world of foodservice technology? Does it seem a national chain or the restaurant next door is always one step ahead of you when it come to technology.  At the intersection of any size restaurants and foodservice technology in a new platform that […]
4 min read
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  1. Channel: Convenience

Cumberland Farms Food Focus is ‘Farmhouse Fresh To Go’

  Cumberland Farms like so many other convenience stores continue to expand its grocerant niche Ready-2-Eat and Heat-N-Eat fresh food options.  That evolution is occurring at the intersection of fresh food and technology and will prove to be a driver of incremental success according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. […]
3 min read
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  1. Technology & Innovation

Empower Agents to Work Effectively From Anywhere With Digital Voice

In today’s hybrid work environment, service team members are rarely all located under one roof. This makes it critical to have the right customer service engagement tools in place to collaborate no matter where teammates are located. Managers must maintain a clear view of everyone’s availability and skillset to ensure that neither the agent nor […]
3 min read
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  1. Channel: Mass

Target debuting limited-edition line of LEGO products

LEGO Collection x Target MINNEAPOLIS — Target is launching a limited-edition of LEGO products that extends the iconic brand beyond toys to include home goods, apparel and accessories for the entire family, the company said Thursday. “Our guests love LEGO brick sets – in fact, Target is one of the leading destinations for families when […]
2 min read
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  1. Channel: Mass

Target and the LEGO Group Expand Partnership with Limited-Edition Lifestyle Collection, Just in Time for the Holidays

With most items under $30, the collection is Target’s most inclusive partnership to-date and features toys, gifts, apparel and more for the entire family, inspiring fans of all ages to build new memories together this holiday season and beyond MINNEAPOLIS, Oct. 14, 2021 /PRNewswire/ — Target Corporation (NYSE: TGT) today announced its limited-edition collection with the LEGO Group, featuring a lifestyle assortment that […]
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  1. Shopper & Customer

Groceryshop 2021 Solution Spotlight: GetUpside

RETHINK Retail’s Solution Spotlight shines a light on industry vendors and what makes them distinct. This vendor spotlight is on GetUpside, a retail technology that provides users with more value on their everyday purchases and brick and mortar businesses with new, profitable customers. GetUpside has helped millions of users earn 2 to 3 times more […]
2 min read
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  1. Channel: Ecommerce & Digital

Survey: Online Grocery Sales Maintain Momentum

The September Brick Meets Click/Mercatus Grocery Shopping Survey is out, concluding that “the U.S. online grocery market generated $8.0 billion in sales during September, driven by $6.4 billion from the pickup/delivery segment and $1.7 billion from ship-to-home … During September, 64.1 million, essentially one out of two U.S. households, bought groceries online, a 16% increase […]
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  1. Channel: Grocery

Kroger Delivery expands with new fulfillment centers

CINCINNATI – Kroger will offer more customers Kroger Delivery through the addition of new Kroger fulfillment centers powered by the Ocado Group, combining vertical integration, machine learning and robotics to provide an affordable, friendly and fast fresh food delivery service, the company said Tuesday. “Kroger Delivery is a thriving part of our dynamic ecosystem and is […]
3 min read
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  1. RetailWit QuickWit

Daily QuickWit (10/21) – Top Retail News of the Day

Kroger launches private targeted marketing platform. Big news coming from 84.51 / KPM. The platform allows clients to use their demand-side platform (DSP) of choice. Data is money, and Kroger has blown open the doors for extending first-party data beyond their walled garden—while maintaining (shopper) privacy and control.  Amazon gives third-party sellers access to more […]
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  1. Channel: Grocery

Kroger Debuts Private Programmatic Advertising Marketplace

Solution enables brands to target relevant shoppers, optimize performance against actual retail sales The Kroger Co.’s retail media business, Kroger Precision Marketing (KPM) powered by 84.51°, has rolled out a new private programmatic advertising marketplace. The Kroger Private Marketplace enables agencies and brands to target consumers by applying Kroger audience data to programmatic campaigns on […]
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  1. RetailWit QuickWit

Daily QuickWit (10/19) – Top Retail News of the Day

Albertsons posts Q2 earnings beat. ID sales +1.5% (2 year stacked: 15.3%); digital sales +5% (2 year stacked: +248%). They announced a strong quarterly dividend of 20% and raised FY2021 outlook.  Gross profit margin decreased 28.6% (fuel, inflation, supply chain costs). Albertsons spoke to their transformation strategy and, specifically, called out modernizing their technical infrastructure […]
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