BOPIS

Articles on BOPIS (Buy Online Pick up in Store) and click and collect.

  1. Shopper & Customer

Why Typical Store Locators Are Falling Off the Map

It’s no longer breaking news that customers want multiple ways to shop. Whether it’s through online ordering with curbside pickup or purchasing directly from a retailer, meeting the omnichannel demands of the modern consumer requires brands to support several buying options in the most useful, convenient, and accurate way.  In other words, we want our […]
4 min read
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  1. Corporate Finance

Why Building Unique Customer Experiences is the Silver Bullet for Online Shopping

Calling the pandemic and its aftermath a black-swan event at global scale is an understatement. Besides being a personal tragedy and suffering for millions, it dislocated the world order along several vectors, some irretrievably. As we put it behind us, it opens vast opportunities for the bold and decisive. One of the winners, if such […]
3 min read
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  1. Shopper & Customer

Retail Vacancy Rate Hits 15-Year Low

Retail vacancies in the United States dropped to 6.1% in the second quarter, a 15-year low, as Americans continued to resume in-store shopping. Asking rents for shopping center spaces during the quarter were 16% higher than five years ago, The Wall Street Journal (WSJ) reported Tuesday (Oct. 4), citing figures from commercial real estate broker […]
2 min read
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  1. Retail Ecosystem

Groceryshop 2022: Top Retail Influencers’ Key Takeaways

The RETHINK team visited Las Vegas from September 19-22 for Groceryshop 2022. While there, we had the opportunity to speak with many of our Top Retail Influencers and learn about their event experience. #TRI2022 members- Ricardo Belmar, Michael LeBlanc, Jeff Roster, Melissa Minkow, Bryan Gildenberg, Andrea Leigh, and Stewart Samuel- all shared their thoughts on […]
5 min read
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  1. Channel: Grocery

Hy-Vee sending help to hurricane-ravaged Florida

WEST DES MOINES, Iowa  – Hy-Vee Inc. is deploying its Disaster Relief Fleet to locations in Florida impacted by Hurricane Ian. The relief effort involves two caravans. The first group will take Hy-Vee’s mobile command center, Hy-Vee’s mobile water system (which includes a tank and pump trailer), and Hy-Vee’s rapid response pickup truck. The second […]
< 1 min read
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  1. Department: HBC

As Cannabis Goes Mainstream, Opportunity Grows for Traditional Retailers

Cannabis is in growth mode: the industry posted sales between $24.5 and $27 billion in 2021 and reached an estimated 11,800 retailers in 2022, according to data from the MJBiz Factbook. A Gallup poll found that 68% of Americans believe marijuana should be legal and 16% of adults aged 26 and over used cannabis in […]
6 min read
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  1. Shopper & Customer

Winning New Lunch and Dinner Customers Requires Starting with an Invitation

  Recent Grocerant Scorecards reveal that 34.7% of customers at your restaurant are first time visitors.  If you want to garner new customer you must extend a branded invitation with customer relevance according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. A new report from Intouch Insight Ltd. found that convenience does […]
3 min read
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  1. Shopper & Customer

Inflation Could Curb Holiday Spending — Keep Shoppers Happy With Excellent Service

A labor shortage, inflation, and ongoing supply chain challenges are set to make the holiday season less festive for retailers and consumers alike. How can your business stand out when shoppers are buying fewer gifts? By providing customer service they can rely on — fast returns, an easy help center, and questions answered with one […]
4 min read
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  1. Holiday & Events

Walmart Is Delivering for Customers this Holiday Season

Walmart has worked tirelessly for the past year to ensure our supply chain remains stable and strong for our customers, no matter when, where or how they want to shop this holiday season.Walmart has a long history of supporting customers, especially during the busiest and most important time of the year – the holiday season. […]
2 min read
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  1. Channel: Ecommerce & Digital

Your Views:  Second And 10

On the subject of a new Walmart+ offering which provides pickup services for products that customers want to return, one MNB reader wrote: Not very green! Do not see how it is economical. Maybe not. I have no idea how closely the metrics have been examined, but if there are trucks out there making deliveries […]
2 min read
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  1. Channel: Delivery

Kroger Looks To Wean Itself Off Instacart

Business Insider writes that as Kroger builds “its own tech infrastructure, including automated warehouses for delivery orders,” it means that it inevitably will end up “in competition with Instacart, its longtime grocery-delivery partner, analysts say.”  This competition may also play out as both companies seek advertising revenue from suppliers – there are only so many […]
< 1 min read
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  1. Operations & Supply Chain

Walmart Introduces ‘No Concerns’ Returns Including Home Pickup for Walmart+ Members

Walmart will launch three new returns options as part of its “No Concerns” campaign to accommodate early holiday shopping. Beginning in Oct. 1, 2022, Walmart will introduce: An extended Holiday Guarantee returns period allowing customers to return eligible purchases made on or after Oct. 1, 2022, through Jan. 31, 2023; Curbside returns, which will allow […]
2 min read
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  1. Shopper & Customer

Winning E-Commerce Strategies Retailers Should Zero in On to Make Sales Ring Over the Holidays

Retailers are working feverishly behind the scenes to optimize their e-commerce operations for the upcoming 2022 holiday shopping season. This year, retailers will face some of the same challenges they did during the 2021 holiday shopping season — with additional new challenges brought about by excess inventory, inflation and general volatility, uncertainty, chaos and ambiguity […]
3 min read
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  1. Department & Category

Food Lion expands To Go Services at 24 additional stores

SALISBURY, N.C. — With more shoppers opting to save time by ordering groceries online, Food Lion announces the expansion of its Food Lion To Go grocery pick up service to 24 more stores in North Carolina and Kentucky, beginning Sept. 26. Food Lion is offering shoppers their first pickup for free. The launch of this service comes […]
2 min read
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  1. Media & Marketing

buymie announces Woodie’s same-day delivery tie up

Woodie’s, a DIY, home and garden retailer, is partnering with same-day delivery platform buymie.  From 10th October, customers in South East Dublin can use buymie’s personal shopping services to order 20,000 DIY and home improvement products from their nearest Woodie’s store and receive items to their doorstep in as little as two hours.  This builds […]
2 min read
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  1. Shopper & Customer

DIRECT-TO-CONSUMER SHIFT BOOSTS RETAIL INVESTMENT IN SUPPLY-CHAIN INNOVATION

Recently I had the opportunity to learn from Manhattan Associate’s Sebastian LeFebure about supply chain innovation based on customer purchasing changes. LeFebure shares insight to the RetailMinded.com audience elaborating on this conversation, ultimately revealing how the movement to D2C is a supply chain revelation that brands such as Adidas and Nike have found success with. […]
4 min read
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  1. Channel: Ecommerce & Digital

Amazon’s Counterintuitive Next Big Move — Helping Brands Sell Off Amazon

With 2 million third-party sellers accounting for more than half of its retail revenue, Amazon’s relationship with the businesses that sell on its platform has become essential to its success. As those sellers have become more successful though, they have also become more powerful …and more demanding. Many are no longer content to exist solely […]
7 min read
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  1. Channel: Grocery

Kroger Launches Temperature-Controlled E-carts to Improve Curbside Experience

Kroger will roll out BrightDrop’s temperature-controlled Trace Grocery e-carts to its stores later in 2022 to help streamline the handling of curbside grocery orders. The retailer recently completed a pilot of the technology at its stores in Lexington and Versailles, Ky., where it experienced an improvement in both the customer and associate experiences. The carts […]
< 1 min read
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  1. Operations & Supply Chain

Walmart + To Offer Home Pickup of Returns

Axios reports that “Walmart+ members in some U.S. markets will be able to schedule to have returns picked up from their doorsteps starting the first week in October … ‘Return Pickup from Home’ is scheduled by app.” Walmart says that “members won’t need to provide a box or a label – simply hand off the […]
< 1 min read
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  1. Shopper & Customer

Scanbot SDK discusses how customer needs are shaping retail stores of the future

By Christoph Wagner, CEO, Scanbot SDK GmbH The retail industry is facing seismic shifts, and the Covid-19 pandemic has been rocket fuel for changes in customer demands. Today, digital and contactless shopping experiences are just part of everyday life for many – especially amongst the younger generations. 🚀Retail x Mobile Barcode Scanning Are you still […]
3 min read
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  1. Channel: Mass

Make It Spark! Week for the Spark Driver Platform

This week, September 19-23, we are celebrating Make It Spark!, a week to highlight the Spark Driver platform and services drivers provide when on the platform. The growth and progress of the Spark Driver platform over the past four years has been amazing. We’ve built and scaled its capabilities and are now the largest local […]
4 min read
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  1. Channel: Mass

Walmart aggressively courts holiday shoppers

BENTONVILLE, Ark. — Walmart is moving aggressively to position its stores as preferred holiday shopping destinations. The retailer said Thursday it was ready to serve its customers this holiday season by offering better value and a more convenient shopping experience. Walmart said that more than half of its customers planned to start their holiday shopping […]
6 min read
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  1. Channel: Mass

Target to Launch Early Holiday Deals, Hire 100K Workers

The holiday shopping season is starting Oct. 6-8 at Target, as one of the largest retail chains in the United States launches a Deals Day event with thousands of select items discounted for that window of time only. Target is also planning to hire as many as 100,000 employees for the holiday season in stores […]
2 min read
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  1. Channel: Mass

Walmart Doubles Down on Convenience, Value and Experience To Serve Customers This Holiday Season

BENTONVILLE, Ark., Sept. 22, 2022 — Walmart is ready to serve its customers this holiday season, offering better value and more convenience than ever as customers start their holiday shopping. More than half of Walmart customers will start their holiday shopping research in October1 and Walmart is prepared to meet their needs and help them […]
6 min read
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  1. Data & Insights

From Overwhelmed Employees to Outdated Equipment: 5 Reasons Your QSR’s Drive-Thru Efficiency Is Suffering

Drive-thrus are changing with society, with QSRs increasingly focusing on technology to improve their efficiency in a world of complex menu items and changing customer expectations. As shown in Figure 1 below, more QSRs are taking over 200 seconds to complete a drive-thru order, with wait times representing a huge hurdle for QSRs as they […]
6 min read
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  1. Retail Operations

Sam’s Club Adds Design Studio to Foster Cross-Functional Collaboration

Sam’s Club will develop a design studio at its Bentonville, Ark. headquarters to support design thinking for all employees, with a focus on facilitating cross-functional team collaboration across engineering, product management and design departments. The neutral space also will allow these internal teams to work with external partners in a workshop environment that focuses on […]
2 min read
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Editor’s Choice

  1. Shopper & Customer
  2. Corporate Strategy
  3. Corporate Finance
  4. Media & Marketing
  5. Shopper & Customer
  6. Technology & Innovation
  7. Trends & External Forces
  8. Stores & Formats

Retail Vacancy Rate Hits 15-Year Low

Retail vacancies in the United States dropped to 6.1% in the second quarter, a 15-year low, as Americans continued to resume in-store shopping. Asking rents for shopping center spaces during the quarter were 16% higher than five years ago, The Wall Street Journal (WSJ) reported Tuesday (Oct. 4), citing figures from commercial real estate broker […]
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  1. CPG: Food
  2. Department: Food
  3. ESG
  4. Merchandising

Nestlé Confectionery reveals Quality Street and KitKat sustainable pack innovations

Nestlé Confectionery has announced sustainable packaging innovations for two of its best-loved brands – Quality Street and KitKat. In a category first, Quality Street will move to recyclable paper packaging for its twist-wrapped sweets. By replacing the double layer of foil and cellulose with a paper wrap, Quality Street will remove more than two billion […]
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  1. Retail Ecosystem
  2. Channel: Delivery
  3. Channel: Ecommerce & Digital
  4. Channel: Grocery - Natural
  5. Department & Category
  6. Corporate Strategy
  7. Corporate Purpose
  8. ESG
  9. Partnerships & Alt Profit
  10. Media & Marketing
  11. Retailer Media
  12. Agencies & Vendors
  13. Retail Ecosystem
  14. Data & Insights
  15. International
  16. Shopper & Customer
  17. Technology & Innovation
  18. Trends & External Forces
  19. Retail Operations
  20. Associates & Employees
  21. Operations & Supply Chain
  22. Stores & Formats

Groceryshop 2022: Top Retail Influencers’ Key Takeaways

The RETHINK team visited Las Vegas from September 19-22 for Groceryshop 2022. While there, we had the opportunity to speak with many of our Top Retail Influencers and learn about their event experience. #TRI2022 members- Ricardo Belmar, Michael LeBlanc, Jeff Roster, Melissa Minkow, Bryan Gildenberg, Andrea Leigh, and Stewart Samuel- all shared their thoughts on […]
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