BOPIS

Articles on BOPIS (Buy Online Pick up in Store) and click and collect.

  1. CPG: HBC

Customer Journeys to Nowhere

Earlier this year an editorial in the New York Times wondered:  “When did everything become a ‘journey’? Changing our hair, getting divorced, taking spa vacations — they’re not just things we do; they’re ‘journeys.’” And of course, to marketers, there’s the “customer journey.” The customer journey is a handy metaphor to help us consider all […]
3 min read
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  1. Shopper & Customer

Salesforce Forecast: Global Holiday Sales to Reach $1.19 Trillion, Up 2% YoY

Value-seeking consumers trading down, strategically waiting for discounts and choosing low-cost Chinese shopping apps will soften holiday sales growth to 2% year over year (YoY) both in the U.S. and globally, according to the Salesforce Shopping Index, which analyzes data from more than 1.5 billion global consumers on retail sites. While holiday sales grew 3% […]
4 min read
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  1. Operations & Supply Chain

People are Talking About RFID Again…Here’s Why

Unlike fashion, the technology industry doesn’t often look to trends and ideas from the past to define its future. But in the case of RFID, that’s exactly the phenomenon we’ve been observing over the course of the last few years. What’s old is new again, but this time around the focus is squarely on the […]
3 min read
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  1. Data & Insights

Target’s $24B Grocery Business Growth Story

The retail industry is experiencing a remarkable transformation with the help of AI, offering significant advantages such as personalized customer experiences, efficient supply chain management, and streamlined operations. This has resulted in improved efficiency, cost savings, and heightened customer satisfaction, showcasing the immense potential of AI in retail. Come and join us as we delve […]
3 min read
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  1. Technology & Innovation

The Juice is loose on Roblox! RTIH rolls out the biggest retail technology news stories of the week

It’s Friday, the weekend is almost upon us, so let’s kick back and reflect on another eventful week for the retail systems space. Here’s your briefing on the most important stories from the past five days, including B&Q, DPD, Walmart, Sainsbury’s, Instacart, Aldi, Asos, Microsoft, Lush, Ocado Retail, and Saks Off 5th. 1. DIY retailer […]
8 min read
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  1. Technology & Innovation

Instacart announces first ever global launch of AI powered smart trolley Caper Carts with Aldi

Instacart and Aldi South Group are to expand their partnership globally. This includes the roll-out of Instacart’s Connected Stores technologies across the retailer’s stores in the US, including In-Store mode and Carrot Tags, as well as fulfilment technology to power e-commerce orders. And in a European first, Aldi South Group is testing Caper Carts in […]
2 min read
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  1. Channel: Delivery

Albertsons to Expand Instacart Pickup Services, Add 30-Minute Deliveries

By the end of August 2024, Albertsons will offer free buy online, pick up in-store services at more than 2,000 supermarkets to Instacart shoppers. Additionally, customers of Haggen Food & Pharmacy, operating across Washington State, can now use Instacart for same-day delivery orders. Haggen was the final Albertsons banner to partner with Instacart. The retailer […]
< 1 min read
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  1. Shopper & Customer

Chain Restaurant Business Model is Broken

  As the Grocerant Guru®, I’ve spent decades analyzing the ebb and flow of the retail foodservice industry, and it’s clear that the chain restaurant business model is broken. The price, value, and service equilibrium, once the cornerstone of successful dining establishments, has dramatically shifted. Yet, many legacy restaurant chains remain stubbornly anchored in the […]
4 min read
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  1. Channel: Mass

Ikea announces 100th Tesco Click and Collect point and preps roll-out of 100 more within next year

Ikea has opened its 100th mobile pick-up point, following a UK wide roll-out. The service is free of charge for orders over £100 and costs £5 for orders below that amount. The expansion comes as the retailer reports that almost 40% of its total sales are made through online purchases. Customers can use the offering […]
2 min read
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  1. Data & Insights

Why Inbound CX Tunnel Vision can Undermine Retailer Operations

The number of packages delivered by Amazon Logistics in the U.S. more than doubled once the pandemic started, and while domestic volume has eased a bit, the company still delivered approximately 5.9 billion packages last year. The rise in delivery volume coincided with the relentless barrage of unwanted robocalls and robotexts – many launched by […]
4 min read
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  1. Department & Category

Bayer, Kroger team with Luke Bryan and Feeding America

CINCINNATI – Bayer and Kroger joined forces with country music star Luke Bryan and Feeding America to bring healthy food to more families who need it. According to Feeding America’s latest data, more than 44 million people in the United States are food insecure1, including a nearly 30% increase – more than 10 million – […]
4 min read
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  1. Department: Food

Where to Buy the Best Fresh Prepared Meals in July 2024: A Grocerant ScoreCard Analysis

  Welcome to the ultimate guide for discovering the best places to buy fresh prepared meals this July! Whether you’re looking for a quick bite from a fast-food joint, a hearty meal from a grocery store deli, or a unique dish from a street fair, our updated Grocerant ScoreCard formula has got you covered. Here’s […]
4 min read
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  1. Shopper & Customer

Most back-to-school shopping to happen in stores

NEW YORK — Stores remain the preferred destination for back-to-school shopping, according to Sensormatic Solutions’ 2024 U.S. Back-to-School Consumer Sentiment Survey, which found that 74% of consumers plan to conduct their back-to-school shopping in-store. Additionally, 43% of shoppers say they’ll utilize “buy online, pick up in-store” (BOPIS) for back-to-school purchases (compared to 34% in 2023) […]
2 min read
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  1. Technology & Innovation

Co-op Taps Walmart Commerce Technologies to Support Online Grocery Growth

UK retailer Co-op is working with Walmart Commerce Technologies to bolster its “quick commerce” operations. The co-operative store network, which operates approximately 2,400 food stores and provides products to more than 6,000 other stores, will implement the Store Assist solution from Walmart Commerce Technologies to improve the ease, speed and convenience of its online grocery […]
2 min read
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  1. Channel: Grocery

Hy-Vee Aisles Online adds PayPal Express Checkout, Venmo

WEST DES MOINES, Iowa  — Hy-Vee is collaborating with PayPal that aims to give the retailer’s online customers more convenient payment options. Customers using the retailer’s Aisles Online platform for grocery pickup and delivery orders can now pay for their orders using PayPal or Venmo. “Our Aisles Online platform has continued to evolve alongside our […]
< 1 min read
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  1. Media & Marketing

Co-op hooks up with Walmart Commerce Technologies to support retailer’s online grocery push

Co-op is gearing up to work with Walmart Commerce Technologies, implementing its online fulfilment technology, Store Assist, to enhance the convenience retailer’s colleague and customer experience and support quick commerce growth ambitions. The Store Assist app allows retailers to manage pickup, third-party marketplace, ship-from-store, and last mile delivery orders all in one place. According to […]
2 min read
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  1. Trends & External Forces

Meijer celebrates its 90th anniversary

GRAND RAPIDS, Mich. — Family-owned retailer Meijer is celebrating its 90th anniversary with more than 500 Meijer supercenters, grocery stores, neighborhood markets, express locations, and distribution and manufacturing facilities throughout six Midwest states operated by more than 70,000 team members. Amidst the Great Depression in 1934, Hendrik Meijer, a local barber in Greenville, Mich., opened Meijer’s […]
2 min read
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  1. Shopper & Customer

Grocery Stores Battling for a Larger Share of Stomach within the Grocerant Niche

  The grocerant niche, is a fusion of grocery store, restaurant, and convenience fresh prepared food meal and meal components has been evolving rapidly, driven by consumer demand for convenience, quality, and variety, according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Today consumers’ lifestyles continue to evolve and change, particularly post-pandemic, […]
4 min read
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  1. Channel: Ecommerce & Digital

Milestone: Amazon Eliminates 95% of Plastic Air Pillows from Shipments

Amazon announced that it has replaced plastic air pillows with paper filler across 95% of its delivery packaging in North America and hopes to have the plastic air pillows completely removed by the end of the year. The effort marks Amazon’s largest plastic packaging reduction effort in North America to date, and the company estimates […]
2 min read
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  1. Channel: Ecommerce & Digital

Kroger’s Q1 earnings beat expectations

CINCINNATI — Kroger Co. posted first-quarter earnings that topped expectations. The retailer reported its first quarter 2024 results, reaffirmed its guidance for the rest of the fiscal year and told investors that its “Leading with Fresh and Accelerating with Digital” strategy continues to position Kroger for long-term sustainable growth. “Kroger is off to a solid […]
2 min read
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  1. Channel: Grocery

Kroger Reports First Quarter 2024 Results and Reaffirms Guidance

The Kroger Co. (NYSE: KR) today reported its first quarter 2024 results, reaffirmed guidance and updated investors on how Leading with Fresh and Accelerating with Digital continues to position Kroger for long-term sustainable growth.
7 min read
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  1. Media & Marketing

The Digital Dilemma: Dine-In vs. Digital Experiences in the Restaurant Industry

  In an era where digital convenience is king, new insights suggest that customers who dine in at restaurants tend to be happier than those who order online. This revelation, backed by Steven Johnson, the Grocerant Guru® at Tacoma, WA-based Foodservice Solutions®, is based on data from Merchant Centric.  Merchant Centric’s proprietary data has given […]
3 min read
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  1. Shopper & Customer

Meijer to accept SNAP benefits through its app

GRAND RAPIDS, Mich. — Midwest retailer Meijer is now accepting the use of Supplemental Nutrition Assistance Program (SNAP) benefits through its Meijer app to expand access to more than 100,000 items of healthy foods and produce. The new payment capability enables SNAP participants to pay for their Meijer app orders using an Electronic Benefits Transfer […]
< 1 min read
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  1. Channel: Mass

Walmart offers new innovations, integrations

BENTONVILLE, Ark. — At Walmart, the customer has always been at the center of everything. Helping people live better is not a mantra, it’s been part of the company since day one. Today’s customers are tech savvy, with elevated expectations around how, when and where they shop. Walmart is meeting this customer demand with adaptive […]
4 min read
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  1. Channel: Mass
  2. Channel: Mass

Walmart Tops List of Leading US Retailers By 2023 Sales

Walmart leads Forrester’s 2023 US retailer ranking, with Amazon in second. The top 10, representing 38% of total retail sales, remain unchanged from 2022. Walmart has once again secured the top position in Forrester’s annual ranking of the 67 largest US retailers (ranked by 2023 US net retail sales), with Amazon following closely in second […]
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