BOPIS

Articles on BOPIS (Buy Online Pick up in Store) and click and collect.

  1. Shopper & Customer
It’s no longer breaking news that customers want multiple ways to shop. Whether it’s through online ordering with curbside pickup or purchasing directly from a retailer, meeting the omnichannel demands of the modern consumer requires brands to support several buying options in the most useful, convenient, and accurate way.  In other words, we want our […]
  1. Corporate Finance
Calling the pandemic and its aftermath a black-swan event at global scale is an understatement. Besides being a personal tragedy and suffering for millions, it dislocated the world order along several vectors, some irretrievably. As we put it behind us, it opens vast opportunities for the bold and decisive. One of the winners, if such […]
  1. Shopper & Customer
Retail vacancies in the United States dropped to 6.1% in the second quarter, a 15-year low, as Americans continued to resume in-store shopping. Asking rents for shopping center spaces during the quarter were 16% higher than five years ago, The Wall Street Journal (WSJ) reported Tuesday (Oct. 4), citing figures from commercial real estate broker […]
  1. Retail Ecosystem
The RETHINK team visited Las Vegas from September 19-22 for Groceryshop 2022. While there, we had the opportunity to speak with many of our Top Retail Influencers and learn about their event experience. #TRI2022 members- Ricardo Belmar, Michael LeBlanc, Jeff Roster, Melissa Minkow, Bryan Gildenberg, Andrea Leigh, and Stewart Samuel- all shared their thoughts on […]
  1. Channel: Grocery
WEST DES MOINES, Iowa  – Hy-Vee Inc. is deploying its Disaster Relief Fleet to locations in Florida impacted by Hurricane Ian. The relief effort involves two caravans. The first group will take Hy-Vee’s mobile command center, Hy-Vee’s mobile water system (which includes a tank and pump trailer), and Hy-Vee’s rapid response pickup truck. The second […]
  1. Department: HBC
Cannabis is in growth mode: the industry posted sales between $24.5 and $27 billion in 2021 and reached an estimated 11,800 retailers in 2022, according to data from the MJBiz Factbook. A Gallup poll found that 68% of Americans believe marijuana should be legal and 16% of adults aged 26 and over used cannabis in […]
  1. Shopper & Customer
  Recent Grocerant Scorecards reveal that 34.7% of customers at your restaurant are first time visitors.  If you want to garner new customer you must extend a branded invitation with customer relevance according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. A new report from Intouch Insight Ltd. found that convenience does […]
  1. Shopper & Customer
A labor shortage, inflation, and ongoing supply chain challenges are set to make the holiday season less festive for retailers and consumers alike. How can your business stand out when shoppers are buying fewer gifts? By providing customer service they can rely on — fast returns, an easy help center, and questions answered with one […]
  1. Holiday & Events
Walmart has worked tirelessly for the past year to ensure our supply chain remains stable and strong for our customers, no matter when, where or how they want to shop this holiday season.Walmart has a long history of supporting customers, especially during the busiest and most important time of the year – the holiday season. […]
  1. Channel: Ecommerce & Digital
On the subject of a new Walmart+ offering which provides pickup services for products that customers want to return, one MNB reader wrote: Not very green! Do not see how it is economical. Maybe not. I have no idea how closely the metrics have been examined, but if there are trucks out there making deliveries […]
  1. Channel: Delivery
Business Insider writes that as Kroger builds “its own tech infrastructure, including automated warehouses for delivery orders,” it means that it inevitably will end up “in competition with Instacart, its longtime grocery-delivery partner, analysts say.”  This competition may also play out as both companies seek advertising revenue from suppliers – there are only so many […]
  1. Operations & Supply Chain
Walmart will launch three new returns options as part of its “No Concerns” campaign to accommodate early holiday shopping. Beginning in Oct. 1, 2022, Walmart will introduce: An extended Holiday Guarantee returns period allowing customers to return eligible purchases made on or after Oct. 1, 2022, through Jan. 31, 2023; Curbside returns, which will allow […]
  1. Shopper & Customer
Retailers are working feverishly behind the scenes to optimize their e-commerce operations for the upcoming 2022 holiday shopping season. This year, retailers will face some of the same challenges they did during the 2021 holiday shopping season — with additional new challenges brought about by excess inventory, inflation and general volatility, uncertainty, chaos and ambiguity […]
  1. Department & Category
SALISBURY, N.C. — With more shoppers opting to save time by ordering groceries online, Food Lion announces the expansion of its Food Lion To Go grocery pick up service to 24 more stores in North Carolina and Kentucky, beginning Sept. 26. Food Lion is offering shoppers their first pickup for free. The launch of this service comes […]
  1. Media & Marketing
Woodie’s, a DIY, home and garden retailer, is partnering with same-day delivery platform buymie.  From 10th October, customers in South East Dublin can use buymie’s personal shopping services to order 20,000 DIY and home improvement products from their nearest Woodie’s store and receive items to their doorstep in as little as two hours.  This builds […]
  1. Shopper & Customer
Recently I had the opportunity to learn from Manhattan Associate’s Sebastian LeFebure about supply chain innovation based on customer purchasing changes. LeFebure shares insight to the RetailMinded.com audience elaborating on this conversation, ultimately revealing how the movement to D2C is a supply chain revelation that brands such as Adidas and Nike have found success with. […]
  1. Channel: Ecommerce & Digital
With 2 million third-party sellers accounting for more than half of its retail revenue, Amazon’s relationship with the businesses that sell on its platform has become essential to its success. As those sellers have become more successful though, they have also become more powerful …and more demanding. Many are no longer content to exist solely […]
  1. Channel: Grocery
Kroger will roll out BrightDrop’s temperature-controlled Trace Grocery e-carts to its stores later in 2022 to help streamline the handling of curbside grocery orders. The retailer recently completed a pilot of the technology at its stores in Lexington and Versailles, Ky., where it experienced an improvement in both the customer and associate experiences. The carts […]
  1. Operations & Supply Chain
Axios reports that “Walmart+ members in some U.S. markets will be able to schedule to have returns picked up from their doorsteps starting the first week in October … ‘Return Pickup from Home’ is scheduled by app.” Walmart says that “members won’t need to provide a box or a label – simply hand off the […]
  1. Shopper & Customer
By Christoph Wagner, CEO, Scanbot SDK GmbH The retail industry is facing seismic shifts, and the Covid-19 pandemic has been rocket fuel for changes in customer demands. Today, digital and contactless shopping experiences are just part of everyday life for many – especially amongst the younger generations. 🚀Retail x Mobile Barcode Scanning Are you still […]
  1. Channel: Mass
This week, September 19-23, we are celebrating Make It Spark!, a week to highlight the Spark Driver platform and services drivers provide when on the platform. The growth and progress of the Spark Driver platform over the past four years has been amazing. We’ve built and scaled its capabilities and are now the largest local […]
  1. Channel: Mass
BENTONVILLE, Ark. — Walmart is moving aggressively to position its stores as preferred holiday shopping destinations. The retailer said Thursday it was ready to serve its customers this holiday season by offering better value and a more convenient shopping experience. Walmart said that more than half of its customers planned to start their holiday shopping […]
  1. Channel: Mass
The holiday shopping season is starting Oct. 6-8 at Target, as one of the largest retail chains in the United States launches a Deals Day event with thousands of select items discounted for that window of time only. Target is also planning to hire as many as 100,000 employees for the holiday season in stores […]
  1. Channel: Mass
BENTONVILLE, Ark., Sept. 22, 2022 — Walmart is ready to serve its customers this holiday season, offering better value and more convenience than ever as customers start their holiday shopping. More than half of Walmart customers will start their holiday shopping research in October1 and Walmart is prepared to meet their needs and help them […]
  1. Data & Insights
Drive-thrus are changing with society, with QSRs increasingly focusing on technology to improve their efficiency in a world of complex menu items and changing customer expectations. As shown in Figure 1 below, more QSRs are taking over 200 seconds to complete a drive-thru order, with wait times representing a huge hurdle for QSRs as they […]
  1. Retail Operations
Sam’s Club will develop a design studio at its Bentonville, Ark. headquarters to support design thinking for all employees, with a focus on facilitating cross-functional team collaboration across engineering, product management and design departments. The neutral space also will allow these internal teams to work with external partners in a workshop environment that focuses on […]

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  1. Shopper & Customer
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  5. Shopper & Customer
  6. Technology & Innovation
  7. Trends & External Forces
  8. Stores & Formats
Retail vacancies in the United States dropped to 6.1% in the second quarter, a 15-year low, as Americans continued to resume in-store shopping. Asking rents for shopping center spaces during the quarter were 16% higher than five years ago, The Wall Street Journal (WSJ) reported Tuesday (Oct. 4), citing figures from commercial real estate broker […]
  1. CPG: Food
  2. Department: Food
  3. ESG
  4. Merchandising
Nestlé Confectionery has announced sustainable packaging innovations for two of its best-loved brands – Quality Street and KitKat. In a category first, Quality Street will move to recyclable paper packaging for its twist-wrapped sweets. By replacing the double layer of foil and cellulose with a paper wrap, Quality Street will remove more than two billion […]
  1. Retail Ecosystem
  2. Channel: Delivery
  3. Channel: Ecommerce & Digital
  4. Channel: Grocery - Natural
  5. Department & Category
  6. Corporate Strategy
  7. Corporate Purpose
  8. ESG
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  15. International
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  20. Associates & Employees
  21. Operations & Supply Chain
  22. Stores & Formats
The RETHINK team visited Las Vegas from September 19-22 for Groceryshop 2022. While there, we had the opportunity to speak with many of our Top Retail Influencers and learn about their event experience. #TRI2022 members- Ricardo Belmar, Michael LeBlanc, Jeff Roster, Melissa Minkow, Bryan Gildenberg, Andrea Leigh, and Stewart Samuel- all shared their thoughts on […]

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