Articles on/from consultants and consulting firms in Retail/CPG.

  1. Shopper & Customer
Since Amazon Echo’s 2014 launch, conversational commerce has been a hot topic of conversation in retail (pun intended). The biggest question: How can conversational commerce improve shopping experiences? For the last decade, the answer seemed to be it doesn’t. Consumers struggled to leverage these tools to shop, unless they were reordering a previous purchase. Conversational […]
  1. Trends & External Forces
Our guest this week is Beth Ann Kaminkow, Global CEO, VMLY&R who joins us to talk about the ever changing landscape of retail and consumer branding, customer engagement, and loyalty. In particular with dip into what defines high performance retail and the emerging world of “creative commerce.”  We also get a sneak preview of her […]
  1. Channel: Restaurants
  Getting things right takes hard work and continue refinement and retooling according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Success does leave clues and understanding the right clues to success is one of the first steps. First let’s look at the old formula for the price, value, service success was: Price + Quality […]
  1. Corporate Strategy
  Regular readers of this blog know that the restaurant industry is facing a labor crisis, as many operators struggle to find and retain qualified staff. Some may be tempted to hire experienced executives from other restaurants, hoping to benefit from their expertise and connections. According to Steven Johnson Grocerant Guru® at Tacoma, WA based […]
  1. Media & Marketing
Trustly, which operates in the payment solutions space, has made two appointments to its leadership team as it eyes further expansion in Europe. Annika Poutiainen will be joining as Chief Legal Officer, while Georg Kaltenbrunner will start in March as Group Chief Risk & Compliance Officer. According to a press release: “Both roles will be […]
  1. Data & Insights
Microsoft and Google strategically unveiled their generative artificial intelligence capabilities for the retail industry in time for the National Retail Federation’s 2024 Big Show in New York, capturing the attention of the world’s leading retailers and industry leaders at this premier event. These offerings, spanning customer engagement, shopper journey experiences, and operational enhancements, align seamlessly […]
  1. Technology & Innovation
In an age where everyday goods cost more than ever, is our appetite for the finer things subsiding? According to Bank of America card data, credit card spending for luxury fashion is down 16 percent year-over-year, the product of a six-quarter-long decline. In October, one of the world’s top luxury retailers saw its stock drop […]
  1. Channel: Ecommerce & Digital
European e-commerce grocery delivery firm Rohlik Group reports that it is investing in AutoStore automation technology in the Austrian market. In a LinkedIn post, Tomáš Čupr, Group CEO at Rohlik Group, said: “We’re thrilled to announce a major leap forward in our journey towards innovation and efficiency: our latest investment in automation technology in Vienna […]
  1. Retail Ecosystem
Joining us for a deep dive on creating remarkable brand stories and driving powerful customer engagement are two industry veterans who will also be gracing the stage at next month’s Shoptalk event in Las Vegas. Christiane Pendarvis, co-CEO of Pattern Beauty, Tracee Ellis Ross’s hair care brand, and Andrea Moore, Chief Digital Officer of NEST […]
  1. Shopper & Customer
The retail industry, particularly e-commerce, is expansive, constantly evolving, and dynamic. The primary challenge for retailers lies in retaining existing customers amidst competition and the rising cost of acquiring new customers. The 2023 State of Customer Messaging Report highlights the significance of customer retention, with 95 percent of professionals emphasizing its importance. Effective customer retention […]
  1. Shopper & Customer
After several years of altered consumer behavior and often-conflicting news about the economy throughout 2023, retailers have sometimes found it challenging to understand what’s normal customer behavior now. Regardless of the trends and pre-holiday forecasts, assessing how your store actually performed is the key to preparing for a stronger holiday season performance in 2024 — […]
  1. Shopper & Customer
Consumer spending, especially online and in particular via mobile devices, hit record highs during the 2023 holiday season. But are retailers ready to ride this momentum into 2024? One recent study found that 73 percent of customers are likely to switch to a competitor after just one poor experience. Especially during the new year, when […]
  1. Channel: Restaurants
  Popeyes Chicken, the classic fast-food chain that has been serving spicy, New Orleans style chicken since 1972, has recently experienced a surge of popularity among younger generations. Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® believes that customer focused relevant messaging including a Super Bowl ad will drive continued engagement.    So, […]
  1. Owned Brands (Private Label)
Macy’s has launched a second new private label line as part of its ongoing reinvention of its in-house brand strategy aimed at making its offerings more customer centric. Developed following a large consumer survey and in-store fit clinics, the new State of Day loungewear brand is designed to help women “feel more comfortable and relaxed […]
  1. Department & Category
  Rutter’s excels a quantifying and qualifying additional food retail segment opportunities, new menu product segments, brand and menu marketing integration strategy that edifies its relationship with consumers according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Now Rutter’s is helping football fans get ready for the Super Bowl by bringing back […]
  1. Technology & Innovation
The explosive growth in e-commerce that flowed from the COVID-19 pandemic has made last-mile delivery more important than ever in the retail industry. Companies that meet consumer expectations when it comes to last-mile delivery will be well-positioned to thrive. Meeting those expectations, however, is easier said than done, as consumers want delivery to be fast, […]
  1. Shopper & Customer
Truly connecting with customers and meeting their expectations is hard these days. Channels that were once effective are in decline. Customers are growing immune to the ads, emails and cluttered news feeds they see each day. Data privacy restrictions are making it harder to gather actionable data on those customers. These are all challenges that […]
  1. Channel: Ecommerce & Digital
Our guest this week is Jane Ewing, SVP, Sustainability at Walmart* recorded live at last month’s NRF “Big Show.” In a wide-ranging interview we discuss how Walmart is putting people and planet at the heart of all of its decisions. We explore Walmart’s sustainability journey and go into details on their key initiatives, the challenges […]
  1. Technology & Innovation
Despite AI being all the rage in retail right now, 74% of UK consumers believe no matter how good it becomes at improving customer experience (CX), there will always be a role for human interaction in the sector, according to new research from Retail Technology Show, which takes place on 24th and 25th April at […]
  1. Channel: Restaurants
  The Super Bowl is one of the most anticipated events of the year, and it’s a great opportunity to get together with friends and family to watch the game. However, hosting a Super Bowl party can be a lot of work, especially if you’re planning to cook all the food yourself. That’s why restaurant […]
  1. Shopper & Customer
Steve Jobs once famously said that his job was to figure out what consumers want before they know they want it. As was often the case, Jobs was ahead of his time. This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from […]
  1. Media & Marketing
  Valentine’s Day is just around the corner, and what better way to show your love than with a delicious pie from Polly’s Pies? Polly’s Pies is a family-owned legacy restaurant chain that has been serving made-from-scratch breakfast, lunch, and dinner for over 55 years. Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® wants […]
  1. Shopper & Customer
UK consumer confidence rose to the highest level in two years in Q4 2023, according to the latest Deloitte Consumer Tracker. Based on responses from 3,187 UK consumers aged 18+ between 29 December 2023 and 1 Jan 2024, consumer confidence rose three percentage points (+2.8)… This story continues at Deloitte reports consumer resilience as confidence […]
  1. Shopper & Customer
When the calendar turns over every year, consumers find comfort in numbers: pounds to lose, drinks to not drink, and in 2024 – dollars to save. Mintel research shows six in ten US adults noted improving their finances as one of their top three goals for the next year, only one percentage point lower than […]
  1. Data & Insights
Even though inflation has been easing in recent months, a majority (70%) of retail CFOs say they plan to raise prices in 2024 — although 60% said the price hikes would be slight rather than significant, according to the 2024 Retail CFO Outlook Survey from consulting firm BDO. In contrast, just over half (51%) of […]
  1. Technology & Innovation
RTIH rounds up six retail systems ventures who have recently secured significant investments in their businesses, including, Krepling, Leal, and PRIMIS. 1. Saledock Solid Bond reports an undisclosed investment into Saledock’s £150,000 pre-seed round. This will enable the Yorkshire-based startup to grow its team and continue to serve SME clients with a retail solution […]
  1. Shopper & Customer
Defined by rising prices and growing inflation, the last two years have been full of financial challenges for consumers. While all age groups have felt the pain, Gen Zers have faced particularly difficult headwinds. Research indicates that three-quarters of this generation — those born between 1996 and 2012 — have had to adopt new spending […]
  1. Shopper & Customer
Identification helps retailers create more informed marketing and customer experiences, from personalizing messages early in their journey to treating loyalists like loyalists. The more site visitors can be identified, the more retailers can provide relevant, timely experiences that drive other critical performance metrics. A retailer that does very little to increase its visitor identification typically […]
  1. Data & Insights
NEW YORK — This year will usher in a new era as retailers and consumers alike navigate a tight labor market, higher long-term interest rates, and overall economic volatility. This is according to Deloitte’s 2024 Retail Outlook, released today, which examines how retailers can rebuild trust to drive loyalty and rekindle profitability through experiences, personalization, […]
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  1. Department: Food
  2. Holiday & Events
  3. Operations & Supply Chain
When Valentine’s Day approaches, the world’s craving for fresh roses reaches its peak. Swissport, a leader in the global logistics arena, orchestrates the movement of over 9,000 tons of these love tokens through its acclaimed Flower Corridor, spanning from the Kenyan highlands to Europe.
  1. Channel: Mass
  2. Partnerships & Alt Profit
  3. Data & Insights
Here’s today’s news round-up… Want it by email? Sign up here. The Sky Bridges Standalone walled gardens are transforming into an interconnected network of fortresses. It’s not that walled gardens are opening up, exactly, but individual platforms are now actively partnering to allow one-to-one user targeting and other use cases among themselves – but […]
  1. Channel: Grocery
  2. Channel: Ecommerce & Digital
  3. Channel: Grocery
  4. Department & Category
  5. Corporate Strategy
  6. Corporate Finance
  7. Media & Marketing
  8. International
  9. Shopper & Customer
  10. Trends & External Forces
  11. Retail Operations
  12. Associates & Employees
  13. Operations & Supply Chain
  14. Owned Brands (Private Label)
  15. Stores & Formats
ZAANDAM, The Netherlands — Ahold Delhaize reported solid results for its fourth quarter and 2023 fiscal year, with full-year sales and earnings per share in line with expectations. Fourth quarter net sales were €23.0 billion ($24.65 billion), up 1.9% at constant exchange rates and down 1.4% at actual exchange rates. Comparable sales, excluding gas, increased […]
  1. Trends & External Forces
  2. Channel: Ecommerce & Digital
  3. Channel: Grocery
  4. Channel: Mass
  5. Channel: Specialty & Other
  6. Corporate Strategy
  7. Partnerships & Alt Profit
  8. Media & Marketing
  9. Retailer Media
  10. Data & Insights
  11. Shopper & Customer
  12. Trends & External Forces
  13. Merchandising
  14. Stores & Formats
The Wall Street Journal reports that “Walmart is shopping in the TV aisle to help grow its advertising business.  The retail giant is in talks to buy smart television-manufacturer Vizio for more than $2 billion, according to people familiar with the situation. The move would give Walmart more places where it can sell ads and pitch […]
  1. Data & Insights
  2. Department & Category
  3. Department: Consumer Durables
  4. Department: HBC
  5. Department: Nonfood
  6. Data & Insights
  7. Shopper & Customer
  8. Trends & External Forces
  9. Merchandising
We just launched the YipitData Consumer Spend Index (YCSI),  a measure of overall and category-level non-seasonally adjusted US retail sales as observed in a large transaction panel.  In January, YCSI showed consumer spending Y/Y growth (ex-gas stations) decelerated slightly from December. Y/Y growth in core retail sales was relatively stable over this period. YCSI saw […]