Consulting

Articles on/from consultants and consulting firms in Retail/CPG.

  1. Channel: Grocery
SIOUX FALLS, S.D. — Today, Hy-Vee, Inc. awarded $50,000 to minority- and women-owned businesses during the Hy-Vee OpportUNITY Inclusive Business Summit at the Sioux Falls Convention Center in Sioux Falls. During the pitch competition component of the event, 15 companies from across the Midwest presented to a panel of judges and more than 150 event attendees. The […]
  1. Agencies & Vendors
Cost-of-living pressures are continuing to make consumers look for ways of saving money, including with groceries, according to KPMG’s latest quarterly bulletin. The accounting and consulting firm’s Consumer Pulse report indicated that some shoppers are still switching to cheaper options. More than one in five… This story continues at Switch to cheaper grocery brands continues, […]
  1. Shopper & Customer
The retail industry has seen a major shift towards automation in recent years. Many retailers are now using chatbots, interactive voice response (IVR) systems, and other forms of automated customer service. While automation has some clear benefits, it also comes with some downsides. In this article, we’ll look at the key advantages and disadvantages of […]
  1. Department & Category
  Prepare for an enlightening journey into the world of convenience store leadership, led by none other than Casey’s General Stores. This Midwestern titan has been subtly transforming the grocerant landscape over the past seven years, and their recent financial triumphs are a testament to their innovative approach. According to Steven Johnson Grocerant Guru® at Tacoma, […]
  1. Technology & Innovation
“What we’re seeing is marketers placing what I like to refer to as ‘no regret bets.’ They’re identifying areas where productivity can be raised and making the investments to use AI to drive productivity gains.” — Mike Monroe, Managing Director, Deloitte Digital It’s safe to say we’re living in the era of artificial intelligence (AI). […]
  1. Channel: Delivery
The CPG Guys are joined in this episode by Brittain Ladd, an independent supply chain consultant working with the world’s largest brands and retailers. He is very popular for his M&A predictions and ability to accurately stay connected with modern trends. Follow Brittain Ladd on LinkedIn at: https://www.linkedin.com/in/brittainladd/ Brittain answers these questions: 1. Your career […]
  1. Data & Insights
Today’s guest post comes from Christine Juday, Head of Market Access at Real Chemistry. Chris discusses new research on how patients perceive out-of-pocket costs. As she explains, many patients and unpaid caregivers consider out-of-pocket costs for medication within the context of their total spending. She then recommends three ways that manufacturers can improve patients’ access […]
  1. Data & Insights
In the fast-paced world of retail, maintaining a robust and high-performing retail media network can be a strong competitive advantage. If a retail media network is underperforming, there are strategic steps retailers can take to turn things around. Here are three key strategies to consider: 1. Embrace identity platforms. The first strategy that can help […]
  1. Technology & Innovation
Seeking to modernize its core technology platforms, Bath & Body Works is working with Accenture to leverage the latest digital, martech, AI and generative AI solutions. The retailer will collaborate with Accenture on new capabilities like a digital Fragrance Finder, a gen AI-powered conversational experience designed to help customers find the perfect fragrance tailored to […]
  1. Retailer Media
If you search for a waffle weave blanket on Amazon, summer styles at Target or a dishwasher at Best Buy, there’s a good chance that the first search results you’ll see will be sponsored ads. You might also get a promotional banner at the top of the page and a nicely branded video after a […]
  1. Shopper & Customer
As part of its Consumer Pulse survey, KPMG polled 3,000 UK consumers ahead of multiple international sports tournaments being screened this summer. Food and drink purchases are set for a boost, with a fifth of people intending to buy more snacks, or branded alcohol, and… This story continues at Consumers reveal ‘summer of sport’ spending […]
  1. Department: Food
  The restaurant industry is in the midst of a transformation. According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® many restaurants are closing due to rising inflation, staffing issues, and post-pandemic challenges.   Today, customers are craving convenience and variety, but they’re also unwilling to compromise on quality. This is where […]
  1. Technology & Innovation
Check out the articles on this here website that caught your fancy last week, including Amazon Fresh UK, Adyen, Prada Group, Giant Eagle, Wincanton, AssetFloow, and the 2024 RTIH Innovation Awards. Slip bags £2.5m in investment from VCs and angels including Asos VP of Customer & Marketing and former John Lewis CTO Slip, a platform […]
  1. Department: Beverage
  The world of beverages is constantly bubbling, and the latest trend making waves is the Dirty Soda. This seemingly unusual concoction blends classic sodas with unexpected twists, like creamy coffee, fruity bursts, and even a touch of salt. But what’s behind the fizz? Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® thinks […]
  1. Technology & Innovation
C&C Group, an Irish manufacturer, marketer and distributor of alcoholic drinks, has appointed Carole Kingsbury as its new CTO. Last year, Kingsbury departed Ted Baker, where she served as Director of IT, with plans to take some time out. “Not often we get the opportunity to take a break in our world,” she told RTIH […]
  1. Technology & Innovation
It’s Friday, the weekend is almost upon us, so let’s kick back and reflect on another eventful week for the retail systems space. Here’s your briefing on the most important stories from the past five days, including L’Occitane en Provence, Amazon, Grubhub, Retail Technology Show 2025, Superdrug, and Roblox. 1. L’Occitane en Provence partners with […]
  1. Technology & Innovation
RTIH Editor, Scott Thompson, brings you his top ‘future of retail’ systems launches and deployments from the past week, including Amazon, Grubhub, EE, L’Occitane en Provence, Emperia, Balenciaga, and Tastemade. Amazon and Grubhub Amazon customers in the US can now order from hundreds of thousands of restaurants in all 50 states with Grubhub directly on […]
  1. Retailer Media
The incredible success of retail media means it is here to stay and will continue to radically reshape the industry, and consumers’ expectations, as it matures. Forrester anticipates the retail media market will reach $85 billion by 2026. By 2027, it will be bigger than connected TV, digital audio and traditional television advertising combined. However, despite the […]
  1. Data & Insights
Augmented reality (AR) has evolved from a novelty into a critical investment for retailers that want to capture audience attention and dollars. Businesses that offer AR-driven experiences are 41% more likely to capture consumer attention than those that do not, according to Deloitte, and 66% of consumers are interested in using this tech while shopping. […]
  1. Media & Marketing
L’Oréal Paris, Walmart and Snapchat have teamed up for a new phygital integration designed to bring hair colors from the beauty brand’s Féria line to life in stores. Image courtesy Snapchat At Walmart stores nationwide, Féria hair dye boxes have been equipped with QR codes that shoppers can scan to try the colors on via […]
  1. Shopper & Customer
Editor’s Note: As the Retail Innovation Conference & Expo (RICE) nears, we’re highlighting recent coverage of some of the speakers and companies that will be taking the stage in Chicago, June 4-6, 2024. Brendon Garner, Co-founder and Chief Product Officer of KIKI, will discuss the future of loyalty with Kelly Cook of David’s Bridal and Bobby Stephens of […]
  1. Technology & Innovation
Don’t miss your chance to enter (free of charge) the leading awards event for the retail tech space. Deadline for 2024 RTIH Innovation Awards entries is late October with our 2024 winners being announced at an awards ceremony in Central London on Thursday, 21st November. The awards celebrate global tech innovation in a fast moving […]
  1. Agencies & Vendors
Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards, a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels. This year, we’ve identified 24 organizations that have successfully differentiated through their loyalty programs, marketing strategies, in-store experiences and even their approach to last […]
  1. Technology & Innovation
Check out the articles on this here website that caught your fancy last week, including Dunnes Stores, Tesco Ireland, Aldi Ireland, Kwayga, Ordergroove, Heineken, Blue Yonder, Wolt, Sainsbury’s, Microsoft, and the 2014 RTIH Innovation Awards. Sainsbury’s and Microsoft connect as grocery giant looks to boost customer and colleague experience with artificial intelligence Sainsbury’s and Microsoft […]
  1. Department & Category
  In just another example of how Kroger still can’t quite figure out grocerant niche ready-2-eat and heat-N-eat fresh prepared food. Steven Johnson Grocerant Guru® at Tacoma, WA. based Foodservice Solutions® believes the line between customer relevance and price for a meal fresh prepared, flavorful, and fast meal is very close to $5 once again […]
  1. Data & Insights
Whether April’s pause is a blip — a downturn before spending picks up again — may be no sure bet. The looming question remains: Was April a temporary halt to consumer spending, or did it signal a continued tightening of budgets, potentially prolonging a downturn for merchants as summer draws near? This week, we will […]
  1. Technology & Innovation
Fortnum & Mason has selected RELEX Solutions for forecasting and replenishment capabilities. By replacing its existing legacy system with RELEX, the retailer’s goals for the project align with its strategic objectives to reduce waste and ensure world class customer satisfaction. RELEX partner Demandtex will support the project with implementation and consulting services.  As well as […]
  1. Technology & Innovation
Key Takeaways: IT risk consulting strengthens a retail business’s cybersecurity posture by evaluating vulnerabilities, setting up advanced security protocols, and creating incident response strategies. Consultants provide regulatory compliance guidance, ensuring data management practices adhere to standards like GDPR, HIPAA, and PCI-DSS, reducing the risk of costly penalties. By aligning IT strategies with business goals and […]
  1. Media & Marketing
TikTok is taking cues from its competitors at Meta by implementing new standards for AI-generated content (AIGC). TikTok announced that will use Content Credentials from the Coalition for Content Provenance and Authenticity (C2PA) to automatically label AIGC when it’s uploaded from certain platforms — no additional details on which platforms were provided. Content Credentials attach […]
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Editor’s Choice

  1. Channel: Mass
  2. CPG: Food & Bev
  3. Channel: Mass
  4. Department & Category
  5. Department: Consumer Durables
  6. Department: Food
  7. Department: Nonfood
  8. ESG
  9. Partnerships & Alt Profit
  10. Media & Marketing
  11. Data & Insights
  12. International
  13. Shopper & Customer
  14. Technology & Innovation
  15. Trends & External Forces
  16. Operations & Supply Chain
  17. Stores & Formats
Walmart is partnering with Agritask, a crop supply intelligence solution, on a pilot that will deploy Agritask’s remote sensing and data analytics tools in various regions of the U.S. and Mexico in order to provide hyperlocal insights on seasonal blackberry and cherry crops from select Walmart suppliers. The real-time monitoring will help drive rapid response […]
  1. Retail Operations
  2. Retail Operations
US consumer perceptions of CX quality are now at their lowest point since the inception of the CX Index. Read a few of the key takeaways from our just-launched report. Forrester has just released the results from its annual Customer Experience Index (CX Index™) rankings. Unfortunately, US consumer perceptions of CX quality have dropped for an unprecedented […]

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