Consulting

Articles on/from consultants and consulting firms in Retail/CPG.

  1. Shopper & Customer
Today’s guest post comes from Saket Patel, Consultant, Advisory Services at MMIT. Saket discusses market access and contracting strategies for medical benefit products when pharmacy benefit biosimilar therapies launch. He then describes how to automate formulary and medical policies to protect manufacturers from overpayment. Click here to learn about MMIT’s Contract Validation solution. Read on […]
  1. Corporate Finance
The RETHINK Retail team ventured to NYC from January 14-17th for NRF 2023: Retail’s Big Show. While there, we had the opportunity to speak with attendees from our Top Retail Influencer community and learn about their event experience. #TRI members- April Sabral, Andrew Smith, Carl Boutet, Alberto Serrentino, Charles Haseman, Christine Russo, Guy Courtin, and […]
  1. Shopper & Customer
In a year when holiday spending on gifts, travel and entertainment was down 1 percent from the year prior, one age group bucked that trend in a huge way. Millennials, perhaps aided by increased incomes due to “The Great Reshuffle,” told us it would spend a whopping 11 percent more than it did in 2021, […]
  1. Technology & Innovation
In my previous post, I boldly predicted that we’re on the verge of a whole series of martech innovations: AI, composability, AR/VR, even, yes, “Web3”. While I agree with the pessimists that 2023 will be a challenging year for a lot of martech vendors, I believe this is more of a business cycle bump in […]
  1. Technology & Innovation
Last week we released the first batch of Steve’s predictions. This week we conclude with six more, centering on how “hybridization” will steal the crown from omni-channel, how trading-down (in product and format) will define the year, the likelihood that big consumer credit troubles emerge, why strong balance sheets reign supreme, how the Metaverse is […]
  1. Operations & Supply Chain
2022 was a tough year for retailers and e-commerce sellers. With supply chain snarls around the globe, they’ve struggled to get the products they need. Now that those snarls are easing and products are flowing, sellers face diminishing consumer demand, which poses the threat of inventory sitting around unsold. In a survey of retail executives […]
  1. Department: HBC
Now that 2023 is underway, let’s review employer-sponsored coverage for prescription drugs and speculate on what’s ahead. Below I examine the latest data on pharmacy benefits: cost sharing tier structures, copayment vs. coinsurance, and out-of-pocket obligations. As you will see, pharmacy benefit designs again increased the use of coinsurance for specialty and fourth-tier drugs. These […]
  1. Channel: Restaurants
  Does your restaurant drive-thru look more like yesterday than today or tomorrow’s drive-thru? Are you confined, limited, restricted in the total number of orders you can service through the drive-thru during peak dayparts? Many legacy drive-thru’s have reach peak performance during rush hour.  According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice […]
  1. Shopper & Customer
UK consumer confidence in the final quarter of 2022 improved by half (+0.6) a percentage point, according to the latest Deloitte Consumer Tracker. While small, the uptick marks the reversal of a 15-month period of consecutive decline. Overall confidence was boosted by significant quarter-on-quarter improvement in sentiment towards levels of debt (+3.8 percentage points) and […]
  1. Shopper & Customer
​Understanding the value your customers bring and how you can maximize it is crucial, especially when there’s an impending recession. When the economy suffers, customer lifetime value (CLV), or the long-term revenue that customers create, can take a huge hit. Consumers are more cautious and they’re likely to shop around in search of alternative or […]
  1. Operations & Supply Chain
Even though it might not always seem like it, things are getting better across global industry supply chains that have been impacted since the pandemic. As shipping ports are easing up, companies are proactively investing in new technologies and building contingency plans in hopes of making their supply chains more resilient and agile. As we […]
  1. Trends & External Forces
Informa Connect’s PAP – Patient Assistance & Access Programs March 20-22, 2023, Philadelphia Marriott Downtown www.informaconnect/pap Exclusive Offer – Be sure to use your exclusive promocode 23DCPAP10 to save 10% off* your registration. The last thing a patient should worry about is access to care. With growing demand for patient assistance, accelerating prescription access and […]
  1. Data & Insights
Today’s blog post comes from Andrew Duncan, Vice President of Business Operations and Analytics at PHIL. Andrew discusses how manufacturers can use data-driven strategy to understand utilization, increase patient access and adherence, and optimize gross-to-net. Click here to learn more about PHIL’s access and commercialization solutions. Read on for Andrew’s insights. Read more » Copyright […]
  1. Retailer Media
If you think those “sponsored” products on Amazon are an innocuous little niche of advertising, think again. Those sponsored positions are what are now known as retail media, which has become the third-largest U.S. digital advertising channel after paid search and paid social campaigns. Even more impressive, eMarketer expects it to nearly double, from $31 […]
  1. Technology & Innovation
Kroger has entered a strategic collaboration with Google Cloud and Deloitte to use cloud technologies that will increase associate productivity across its nearly 2,800 stores nationwide. Kroger recently deployed a variety of Google Cloud data analytics, AI and ML tools, designed to empower store leaders and associates to make real-time operational decisions and deliver a […]
  1. Shopper & Customer
Privacy changes, a looming recession and eroding consumer spending power were just a few headlines that disrupted marketing strategies in the past year. As a result, you likely saw several industry shifts that impacted the way you reached shoppers in 2022. Going into the new year with so many changes and likely more to come, […]
  1. Corporate Strategy
Momentum Commerce today announced an expansion of its senior leadership team with the hire of Aisha Khan as VP of Strategy & Insights. Aisha will marshal Momentum Commerce’s Strategy Consulting practice, building upon existing work with firms like Raymond James and Boston Consulting Group, along with brands like Therabody. Enterprise Brands, Consumer-Focused Private Equity Firms […]
  1. Shopper & Customer
Facing an economic downturn and reduced spending, 2022 was arguably one of the toughest year’s retail has ever faced. As the cost-of-living crisis continues, thoughts are now turning to what 2023 will have in store and how e-commerce merchants will respond to the challenges ahead. We spoke to a range of industry experts to get […]
  1. Corporate Finance
Party City has filed for Chapter 11 bankruptcy protection in a bid to restructure its heavy debt load and keep its doors open after supply chain woes, rising inflation and a consumer slowdown took a chunk out of sales, reports CNBC. The party supplies retailer has secured a $150 million bankruptcy loan and will seek approval to use […]
  1. Shopper & Customer
We’ve been told a consumer’s path to purchase proceeds in a straight line: awareness, familiarity, consideration, purchase … and if done right, it leads to brand loyalty. It’s a logical step-by-step progression model and gives brands the confidence to manage customers’ engagement and activate them along each step in their journey. Illusion Unveiled The problem […]
  1. Technology & Innovation
In today’s retail environment, few things kill a sale and the customer experience (CX) more than software glitches and 404 error pages. Consumers expect seamless, personalized, on-demand digital solutions. In fact, 86 percent of customers say they would leave a brand after as few as two poor experiences, according to one 2022 study. The pressure […]
  1. Trends & External Forces
Consolidation has brought together large, economically significant insurer/PBM/specialty pharmacy/provider organizations within U.S. drug channels. At least half of all U.S. healthcare spending flows through these seven familiar entities: Blue Cross Blue Shield, Centene, Cigna, CVS Health, Elevance Health, Humana, and United Health Group. In the brief video clip below, I review these businesses and offer […]
  1. Data & Insights
Still haven’t gotten back from a much-needed break after a busy holiday season?  But the time to relax isn’t just here yet. Moving onto 2023, we need to draft our plans early to reach our goals for the year. Remember, implementing tested strategies helps you save time later in the game, when all you have […]
  1. Shopper & Customer
When today’s shoppers have so many different buying choices, it is important for businesses to make personalized customer experiences a top priority. In fact, according to a report done by McKinnsey and Company, 71 percent of customers are now expecting companies to deliver personalization. Consumers want to be treated as individuals by the brands they […]
  1. Technology & Innovation
Last year took grocery retailers for a wild ride as the industry worked to please shoppers amid turbulent times. The pandemic refused to go away. Inflation was higher than it has been in 40-plus years. Supply chain snarls continued. So, too, did the labor shortage. All these factors and more took a toll on the […]
  1. Channel: Ecommerce & Digital
  Grocerant niche Ready-2-Eat and Heat-N-Eat fresh prepared food continues to be in high demand from consumers driving topline sales and bottom-line profits according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Let’s look at some interesting facts about meals: IRI’s Jonna Parker at the ‘Fresh Center’ found, “What we’re seeing happen […]
  1. Agencies & Vendors
Today’s guest post comes from Clay Courville, Chief Product Officer at CoverMyMeds. Clay discusses the ongoing problem of medication errors. He describes CoverMyMeds’ provider alerts solution, which is designed to minimize medication errors. Click here to learn more about CoverMyMeds’ Provider Medication Alerts solution. Read on for Clay’s insights. Read more » Copyright © 2006-2022 […]
  1. Shopper & Customer
John Kucera, senior vice president for product management at Salesforce, co-authored this article with Christopher Dean. To watch a video version of this content, click here. Automation is a huge buzzword in the media and entertainment industry these days, for good reason: media and entertainment companies use it to fuel growth while keeping customers happy. […]
  1. Technology & Innovation
Everyone in the retail industry knows January means two things: lots of holiday returns and the venerable NRF Big Show, running Jan. 15-17, 2023 and featuring more than 950 exhibitors and 100 educational sessions. High-profile speakers for the event at New York City’s Javits Center include Olympic gymnast Simone Biles, actor and writer Kal Penn […]

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Editor’s Choice

  1. Shopper & Customer
  2. Department: Nonfood
  3. Corporate Strategy
  4. Corporate Finance
  5. ESG
  6. Media & Marketing
  7. Agencies & Vendors
  8. Data & Insights
  9. Shopper & Customer
  10. Trends & External Forces
  11. Holiday & Events
  12. Operations & Supply Chain
In a year when holiday spending on gifts, travel and entertainment was down 1 percent from the year prior, one age group bucked that trend in a huge way. Millennials, perhaps aided by increased incomes due to “The Great Reshuffle,” told us it would spend a whopping 11 percent more than it did in 2021, […]
  1. Data & Insights
  2. Department: Consumer Durables
  3. ESG
  4. Media & Marketing
  5. Data & Insights
  6. Shopper & Customer
  7. Technology & Innovation
  8. Trends & External Forces
  9. Holiday & Events
  10. Operations & Supply Chain
  11. Stores & Formats
While some trends come and go, there were a few trends that have stayed with consumers throughout the year.   As online shopping continues to be a popular choice for consumers, physical stores can offer shoppers perks that e-commerce can’t replicate.    This week we look at trends to increase foot traffic and customer loyalty. […]

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