Consulting

Articles on/from consultants and consulting firms in Retail/CPG.

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  1. Technology & Innovation
If you’re running a successful B2B company, your sales operations (sales ops) crew is likely the unsung hero of your sales process. Business leaders sometimes make the mistake of seeing sales operations (increasingly known as revenue operations) as a cost instead of a potential revenue driver. But companies in the know, like Snowflake and McAfee, […]
  1. International
COLUMBUS, Ohio–(BUSINESS WIRE)–Columbus Consulting, one of the retail industry’s leading consulting firms, is celebrating its 20th year in business. The firm has grown to a team of over 200 industry experts serving over 300 clients globally, across all product categories and channels of distribution. “We believe success comes down to treating each client individually,” said […]
  1. Technology & Innovation
Today’s guest post comes from Scott Johnsen, VP of Product at Kalderos. Scott discusses the advantages of using artificial intelligence and machine learning to efficiently process reimbursement data and avoid duplicates. Learn more about Kalderos’ solutions to solve drug discount management challenges at scale during a free webinar on November 17: The Power of the Platform: […]
  1. Shopper & Customer
Gone are the days of consumers who prefer to visit retail locations to research, upgrade, or purchase their smartphones. Research indicates that just 25% of consumers go to a CSP’s physical storefront for product research. And a mere 31% of shoppers make an in-person purchase. Telco retail trends data shows that digital channels are skyrocketing […]
  1. Technology & Innovation
Without hesitation, most of us would agree that our expectations from online retailers have changed significantly since the advent of the digital transformation. Retail giants like Amazon and Walmart now offer two-day to same-day shipping and that’s shaped consumer expectations on a broad scale. What’s shocking? Retail has experienced more developments made in the last […]
  1. Shopper & Customer
British consumers have global tastes – and the COVID-19 crisis appears to have further whetted their appetites for international products. The influential British magazine Retail Week has identified the desire for more adventurous flavours in food and drink as a critical trend for U.K. retail in 2021, enabling consumers unable to travel internationally to taste […]
  1. CPG: Food
The global vice president and mother offers advice for aspiring leaders to build their careers. What is the path for aspiring communicators to rise to the top of the profession? “I believe careers are a bit like a chess game,” Allyson Park, global vice president of corporate affairs for Mars Wrigley, shared in an interview […]
  1. Channel: Ecommerce & Digital
AWS Panorama Appliance allows customers to use existing on-premises cameras and analyze video feeds in edge environments to improve quality control, optimize supply chains, and enhance consumer experiences Accenture, Cincinnati/Northern Kentucky International Airport , Deloitte, Sony, Tyson Foods,
  1. Data & Insights
Netflix’s Reed Hastings leans on it. So does SoftBank founder Masayoshi Son. As did Howard Schultz when he ran Starbucks. It has been well-documented that these renowned business leaders have relied on one thing to drive their business decisions: gut instinct. They’re not alone. Oprah Winfrey once said mistakes happen when she doesn’t listen to […]
  1. Shopper & Customer
NEW YORK — As COVID-19 is set to impact yet another holiday season, a return to some pre-pandemic spending levels is expected to bring holiday cheer. For 36 years, Deloitte has been examining consumer behavior and sentiment ahead of retail’s crucial holiday shopping season. To gain additional perspective on the changing landscape, supply chain challenges and inflation, […]
  1. Department: Consumer Durables
Birmingham can lay claim to being home to the world’s largest Primark store. And from next week it will break another record as LEGOLAND Discovery Centre Birmingham opens the doors to the world’s smallest Primark. This will feature in MINILAND, which is LEGO’s version of the UK’s second largest city. It consists of around 2,988 […]
  1. Trends & External Forces
Hospitals and health systems are rapidly expanding their internal specialty pharmacies—and they’re using questionable tactics to boost revenues and profits. A new American Society of Hospital Pharmacists (ASHP) survey of health system pharmacies offers fresh insights into how these systems steer prescriptions to their internal specialty pharmacies: For most health systems’ in-house specialty pharmacies, more […]
  1. Media & Marketing
This week special guests Anne Mezzinga and Neil Saunders help us deliver a MasterClass in driving retail sales through better store execution. Retailers need a remarkable business design, but while they mount their transformation they also need to convert more traffic, drive average basket size and create more loyalty. In this episode we learn what […]
  1. Shopper & Customer
Why Experience-Driven Subscription Services are Key to Satisfying Customer Cravings
  1. Trends & External Forces
The Washington Post writes that “news this week that U.S. inflation is running at a 13-year high of 5.4 percent confirmed what many Americans already know as they juggle their budgets: Food, energy and shelter costs are all rising rapidly, adding to the strain Americans were already dealing with from the higher costs of hard-to-find […]
  1. Channel: Convenience
  The food industry is not as difficult as some make it out to be.  Grocerant niche Ready-2-Eat and Heat-N-Eat fresh food sold when hot food is hot, cold food is cold, and full of flavor continues to drive growth in every sector of food retail today according to Steven Johnson, Grocerant Guru® at Tacoma, […]
  1. Department: HBC
Today’s guest post comes from Jayne Hornung, Chief Clinical Officer at MMIT. Jayne discusses changes in the life science and specialty pharmacy industries since the COVID-19 pandemic began. She highlights three key trends that pharma companies, plan sponsors, and others will consider as we head to the upcoming Asembia Specialty Pharmacy Summit (October 26 to 29 […]
  1. Agencies & Vendors
The British Retail Consortium (BRC) has produced a guide for retailers on how to persuade customers to adopt a low-carbon lifestyle. The guide – entitled ‘Helping Customers Live Low-Carbon Lifestyles’ – has been produced in partnership with accounting firm PwC. The BRC says that the retail industry, including its product supply chains, is one of […]
  1. Technology & Innovation
84.51°, a retail data science, insights and media company and a wholly owned subsidiary of Kroger Co., has named Todd James Chief Data & Technology Officer. James joins from Fidelity Investments. He built the global data and analytics organisation for Fidelity’s Workplace Investing and Health Care business units. He also led efforts to modernise servicing […]
  1. Data & Insights
Most brands would be hard-pressed to think of a more disruptive time for business than what they’ve experienced over the past 18+ months. From shifts to digital to advertising cutbacks to supply chain challenges to rising privacy and data security needs—all amid a global pandemic—the landscape for advertisers has been anything but smooth sailing. Given […]
  1. Technology & Innovation
Diego Saez-Gil grew up in Argentina, on the outskirts of what he described as a beautiful jungle. Today he’s on a mission to restore the natural ecosystems in South America and other places where they have been similarly lost to deforestation. He’s part of a growing generation of “ecopreneurs,” entrepreneurs that merge business ideas and […]
  1. Data & Insights
I’ve spent most of my working life researching the stain of structural inequality on our society. I started out as a Peace Corps volunteer in Togo, a country in West Africa, where I discovered the power of community mapping to capture local wisdom about inequities to remedy and assets to build upon. Throughout my career, […]
  1. Channel: Restaurants
The digital revolution has left no stone — or bread basket — unturned. Your restaurant dining experience no longer begins when a server hands you a menu. Physical menus have been replaced with QR codes, ordering has been swallowed by digital channels, and payments have gone contactless. Last year, more than 110,000 eating and drinking […]
  1. Partnerships & Alt Profit
Salesforce was one of the first in the cloud computing space to dream up a business model built on partnership. We recognized early that our success hinged on building a vibrant business partner ecosystem. Even the name “App Store” was coined and trademarked by Chairman and CEO Marc Benioff before being gifted to Apple. We […]
  1. Channel: Drug
DEERFIELD, Ill. — Walgreens Boots Alliance has filled two key executive leadership positions, the company said on Tuesday. Holly May was appointed executive vice president and global chief human resources officer and Anita Allemand was appointed chief transformation and integration officer. May and Allemand will both report to WBA CEO Roz Brewer, as members of […]
  1. Media & Marketing
Payers have long sought to disrupt the buy-and-bill channel. Coming out of the pandemic (maybe?), specialty pharmacies—via white, brown, and clear bagging—continue to displace buy-and-bill distribution channels for provider-administered oncology drugs. Check out the latest 2021 data below. The battle for the specialty patient pits hospitals against insurers—and their respective specialty pharmacies. As you will […]
  1. Trends & External Forces
This week we welcome special guest Robbie Kellman Baxter, the world’s leading expert on subscription pricing and membership models–and bestselling author–for a robust discussion of “The Membership Economy.” We delve into what’s been behind the phenomenal success of brands like Netflix and other disruptors that employ deep insight and the latest technology to build enduring […]
  1. Trends & External Forces
NEW YORK — This year’s holiday season should be a happy one for retailers, with a number of forecasts pointing to strong sales gains. Deloitte’s annual holiday retail forecast found that retail sales during the November to January period are likely to increase between 7% and 9%, totaling $1.28 trillion to $1.3 trillion. Deloitte also […]
  1. Channel: Convenience
  Success does leave clues and McDonald’s understands that education and good schools are the undercurrent for future success for all of us and for McDonald’s.  So, if you work either inside and outside the classroom at a school. This week, McDonald’s is making school day mornings a little brighter for educators and staff’s by […]
  1. Fun & Humor
“We value your privacy” is one of those meaningless marketing phrases, like “your call is very important to us” or “we’re all in this together”, where actions speak louder than words. A Deloitte survey found that 91% of US consumers consent to terms of service without reading them.  For younger consumers 18-35, this was even […]

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Editor’s Choice

  1. RetailWit QuickWit
Kroger launches private targeted marketing platform. Big news coming from 84.51 / KPM. The platform allows clients to use their demand-side platform (DSP) of choice. Data is money, and Kroger has blown open the doors for extending first-party data beyond their walled garden—while maintaining (shopper) privacy and control.  Amazon gives third-party sellers access to more […]
  1. Channel: Grocery
Solution enables brands to target relevant shoppers, optimize performance against actual retail sales The Kroger Co.’s retail media business, Kroger Precision Marketing (KPM) powered by 84.51°, has rolled out a new private programmatic advertising marketplace. The Kroger Private Marketplace enables agencies and brands to target consumers by applying Kroger audience data to programmatic campaigns on […]
  1. RetailWit QuickWit
Albertsons posts Q2 earnings beat. ID sales +1.5% (2 year stacked: 15.3%); digital sales +5% (2 year stacked: +248%). They announced a strong quarterly dividend of 20% and raised FY2021 outlook.  Gross profit margin decreased 28.6% (fuel, inflation, supply chain costs). Albertsons spoke to their transformation strategy and, specifically, called out modernizing their technical infrastructure […]

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