Consulting

Articles on/from consultants and consulting firms in Retail/CPG.

  1. Data & Insights

Deloitte Study: Seven Out of Ten Organizations Embrace Marketing Technologies, Including Gen AI

CMO Survey Results Share Tweet Share Email The post Deloitte Study: Seven Out of Ten Organizations Embrace Marketing Technologies, Including Gen AI appeared first on The CMO Survey.
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  1. Shopper & Customer

Foodservice Retail Discontinuity Continues Driven by Gen Z and Millennial Adoption

  Notice was first given in 1991 when Foodservice Solutions®, Grocerant Guru® Steven Johnson, warned foodservice industry professionals about the shifting consumer mindset at COEX. Then, in 1996, Johnson coined the term “grocerants” in an Op-Ed article published in both FoodService Director and Nation’s Restaurant News. Fast forward to today, and the foodservice industry is […]
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  1. Partnerships & Alt Profit

When Food Marketing Partnerships Go Wrong: 7 Key Mistakes and 7 Ways to Prevent Them

  Consumers are dynamic not static according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® thus, partnerships between brands and other entities, such as sports teams or entertainment franchises, can be a powerful way to boost visibility, connect with consumers, and drive sales. However, when these partnerships go wrong, the fallout can […]
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  1. Shopper & Customer

Retailers’ Secret Weapon for Holiday Success: Server-Side Tagging

E-commerce holiday spending reached an impressive peak of $1.17 trillion in 2023, up 3 percent from 2022. If this trend continues — as many analysts expect — then retailers are in for a challenging but lucrative 2024 season. Retailers’ obstacle (or their opportunity) will be to capitalize on increased consumer spending while heeding shifting consumer […]
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  1. Operations & Supply Chain

Blue Diamond Growers Cracks the Supply Chain ‘Nut,’ Saves $1 Million in Annual Transportation Costs

Businesses across multiple industries have felt the intense supply chain pressures brought on by COVID for nearly five years now. As a result, 86.2% of businesses have spent the last few years working to “de-risk” their supply chains, according to the National Association of Manufacturers. Blue Diamond Growers, the world’s largest almond cooperative, has been […]
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  1. Shopper & Customer

Grocerant Niche Adoption Now Driven by Gen Z: Are Legacy Chains Falling Behind?

  Dinner decisions are increasingly dynamic and evolving, driven by shifting consumer behaviors according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Remarkably, by noon, only 25% of consumers know what’s for dinner, and by 4 PM, that figure climbs to just over 50%. This uncertainty presents a significant opportunity for those […]
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  1. Trends & External Forces

Daily Wellness with Mend Nutrition’s Eziah Syed

The CPGGUYS talk to Eziah Syed, co-founder & CEO of Mend Nutrition. Mend’s mission is ‘We have come together to make a positive impact on human health by developing nature powered, science backed formulas customized for each stage of the healing journey.’.Follow Eziah Syed on Linkedin at : https://www.linkedin.com/in/eziah/Follow Mend on Linkedin at : https://www.linkedin.com/company/mend-nutrition/posts/?feedView=allFollow […]
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  1. Shopper & Customer

How Important is Sustainability to Consumers?

Discover how your brand can meet the growing consumer demand for sustainability. We live in a world that is now 1.5C hotter than during pre-industrial times, with severe weather events that result in profound human and financial costs. The World Health Organization declares this burgeoning crisis “the single biggest health threat facing humanity”. Recognising the […]
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  1. Shopper & Customer

Are Consumers Ready for Lab-Grown Chicken?

  From chicken wings to chicken parmesan, poultry has long been a staple of the American diet. Steven Johnson Grocerant Guru®, at Tacoma, WA based Foodservice Solutions®, thinks as we look to the future, a new variety of chicken is making its way onto our plates: lab-grown chicken. With the FDA’s approval of Upside Foods […]
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  1. Shopper & Customer

Are Grocery Store Customers Migrating Too Restaurants

  In today’s fast-paced world, the average consumer tends to stick to a limited range of about 150-200 different items from the grocery store each year, purchasing them repeatedly. According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®, this pattern is driven by a combination of familiarity and convenience but also highlights […]
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  1. Shopper & Customer

Comment: charity shops are finally disrupting the retail sector and Generation Z is our secret weapon

By Kate Bishop, Director of Retail and Brand Strategy, Save The Children.  For too long the charity retail sector has been perceived to be on the outskirts of the mainstream. We’ve made our way into some specific categories with high fashion specialists in the designer second hand market, furniture specialists including up-cyclists becoming more sought […]
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  1. Shopper & Customer

What’s for Dinner? Why Marketing Messaging Matters

  In today’s fast-paced world, the question of “What’s for dinner?” isn’t just a casual inquiry—it’s a reflection of broader consumer trends and economic factors. As lower commodity prices intersect with the growing demands of time-starved consumers who don’t want to cook from scratch, fast food and quick-service restaurants are stepping in to meet the […]
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  1. Data & Insights

A beacon of hope in challenging times: all aboard for the retail sector’s automation revolution

The retail sector stands at the cusp of a transformation. In an era where economic uncertainty reigns, consumer demand remains unpredictable, yet the expectation for personalised service is unwavering and intensifying. Retailers are grappling with stubborn inflation, supply chain disruptions, and escalating costs, all of which are eroding already thin margins. These pressures are compounding […]
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  1. Department: Nonfood

Pet Valu Brings Omnichannel Ambitions to Life with Tech Partnerships

Pet Valu is partnering with commercetools, Google Cloud and Deloitte to drive its digital commerce transformation. The Canadian specialty pet retailer implemented commercetools through the Google Cloud marketplace and has successfully modernized its digital architecture in just under a year. The composable commerce platform is empowering Pet Valu to build scalable solutions, accelerate speed to […]
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  1. Shopper & Customer

Election and Euros sparked shopper confidence rise in July

UK Total retail sales increased by 0.5% year on year in July, against a growth of 1.5% in July 2023, according to the BRC-KPMG Retail Sales Monitor. Food sales increased 2.6% year on year over the three months to July, against a growth of 8.4%… This story continues at Election and Euros sparked shopper confidence […]
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  1. Shopper & Customer

Chain Restaurant Business Model is Broken

  As the Grocerant Guru®, I’ve spent decades analyzing the ebb and flow of the retail foodservice industry, and it’s clear that the chain restaurant business model is broken. The price, value, and service equilibrium, once the cornerstone of successful dining establishments, has dramatically shifted. Yet, many legacy restaurant chains remain stubbornly anchored in the […]
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  1. Data & Insights

5 Green Flags To Look for in a Receipt Panel Consulting Partner (and 2 Red Flags To Know)

Use Cases Understanding the difference between a receipt panel data provider and a receipt panel consulting partner  Knowing the critical questions to ask when vetting a receipt panel consulting partner What this is: A good starting point to find out if the receipt data you currently use (or are thinking to use) is highly accurate […]
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  1. Department & Category

Grocerant Guru Insights: Family Dining Trends Revealed by Affinity Group

  As families juggle busy schedules and seek ways to save time and effort, dining out has become an essential part of their routine. Let’s dive into some key findings from a recent survey of 491 families, brought to you by the Affinity Group, with an added touch of insights from the Grocerant Guru! Increased […]
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  1. Technology & Innovation

Thrills & Perils of a Company of One

image by adamc88 using Mid-Journey This is the fourth in a six part series on the importance of having a “Company of One” mindset. The first three posts covered: Adopting a Company of One Mindset 3 Keys for a Company of One Mindset. Future Proofing Careers with a Company of One Mindset. These posts clearly […]
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  1. Technology & Innovation

But all I found was sausage rolls and ATMs: RTIH’s most read retail technology articles from last week

Check out the articles on this here website that caught your fancy last week, including Greggs, Monzo, Vista Technology Support, Shopify, The Range, Asda, EE, The Perfume Shop, Accenture, and GlassesUSA.com. Greggs and Monzo team on sausage roll ATM in Newcastle: check out this week’s coolest retail technology plays RTIH Editor, Scott Thompson, brings you […]
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  1. Data & Insights

Why Inbound CX Tunnel Vision can Undermine Retailer Operations

The number of packages delivered by Amazon Logistics in the U.S. more than doubled once the pandemic started, and while domestic volume has eased a bit, the company still delivered approximately 5.9 billion packages last year. The rise in delivery volume coincided with the relentless barrage of unwanted robocalls and robotexts – many launched by […]
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  1. Media & Marketing

Gamification: Boosting Employee Engagement and Brand Loyalty

  In today’s fast-paced foodservice industry, keeping employees motivated and engaged is paramount to maintaining high standards and exceptional customer experiences. According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® one innovative strategy that’s gaining traction is gamification. At Love’s Travel Stops, a pioneering gamification system is revolutionizing their restaurant operations, demonstrating […]
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  1. Department & Category

Seafood Restaurants Struggle: Why and Seven Fixes

  In recent years, seafood restaurants have faced an uphill battle, grappling with a perfect storm of challenges. From declining sales to food safety concerns and the mislabeling of seafood, the industry is in a state of flux.  The Grocerant Guru® Steven Johnson of Tacoma, WA based Foodservice Solutions®, has analyzed the intricacies of these […]
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  1. Holiday & Events

Back-to-school spending expected to drop from last year: report

​[[{“value”:” Dive Brief Spending per child is projected to be $586, with overall market spend reaching $31.3 billion, according to a recent survey from Deloitte. Published July 16, 2024 By Howard Ruben An adult and child shopping for school supplies. Deloitte’s survey suggests that low- and middle-income families will spend less than in 2023, down […]
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  1. Corporate Strategy

Sinecure Acquires Recruitment Services Firm Strategy Source in Move to Solidify Total Talent Solution Market Position

NEW YORK, NY — Technology-powered talent advisory Sinecure, Inc. announced today it has acquired recruitment services firm Strategy Source in a move to enhance its unique market position as the only talent company to combine the power of AI with the personal touch of experienced advisors. With this acquisition, Strategy Source brings new capabilities to […]
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  1. Data & Insights

FTI says online retail sales to hit $1.2 Trillion

WASHINGTON — U.S. online retail sales will reach $1.2 trillion in 2024, up nearly 10% from last year, according to FTI Consulting’s 2024 Online Retail Report. The firm’s Retail & Consumer Products practice, which conducted analysis for the report, expects U.S. e-commerce sales to account for 22.7% of retail market share in 2024, compared with 21.6% in […]
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  1. Channel: Mass
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Walmart Tops List of Leading US Retailers By 2023 Sales

Walmart leads Forrester’s 2023 US retailer ranking, with Amazon in second. The top 10, representing 38% of total retail sales, remain unchanged from 2022. Walmart has once again secured the top position in Forrester’s annual ranking of the 67 largest US retailers (ranked by 2023 US net retail sales), with Amazon following closely in second […]
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