Consulting

Articles on/from consultants and consulting firms in Retail/CPG.

  1. Department & Category

Here are the most popular foods for those watching NCAA Basketball Tournament

  There is but one problem in the Grocerant Guru’s house this time of year.  That problem is a desire to consumers some of all the top popular foods for watching NCAA Basketball Tournament every game! Even with family and friends visiting, watching are rooting for teams they some never even heard of all of […]
2 min read
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  1. Shopper & Customer

Even Late to the Paid Membership Party, Target Believes it’s ‘Starting from a Position of Strength’

Target’s announcement earlier this month that it was launching a paid membership plan almost felt like a foregone conclusion. Amazon’s Prime membership has been paying dividends for the company for decades, and after Walmart followed suit with Walmart+ in 2020, it was only a matter of time before Target entered the mix. With the addition […]
5 min read
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  1. Shopper & Customer

The Power of Net Terms: How to Fuel Expansion for Growing Wholesale Retailers

In the competitive world of wholesale retail, sustaining growth and optimizing financial performance are paramount objectives for established retailers. While various strategies exist to achieve these goals, leveraging net terms emerges as a powerful tool. In this comprehensive guide, we’ll explore the strategic utilization of net terms to drive expansion and bolster revenue growth for […]
4 min read
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  1. Media & Marketing

Unlocking Loyalty: The Evolution of Customer Rewards Programs

Years ago, grocery stores and supermarkets implemented loyalty card systems which involved issuing physical loyalty cards, which customers could present at checkout to earn points or discounts based on their purchase amount. Over time, customers accumulated points that they could redeem for rewards such as discounts on future purchases, free products, or entry into exclusive […]
3 min read
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  1. Technology & Innovation

The Retail Tech Revolution is Here: Are You Prepared?

It feels almost quaint to discuss the “digital transformation” of the retail industry. Ten years ago, that mostly meant “have a website” and “digitize inventory.” Now these tools are table stakes, and the true digital transformation is the rapid expansion and harnessing of emerging technologies in artificial intelligence (AI), machine learning (ML), augmented reality (AR), […]
3 min read
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  1. Data & Insights

Gen AI, Product Discovery and the Era of ‘AI Everywhere at Once’ in Retail

Expectations for easy, seamless experiences — driven in part by the high bar set by Netflix, Spotify, and TikTok — have spilled over into other facets of consumers’ lives, including shopping. These global brands, and many B2C and B2B commerce brands, employ artificial intelligence to drive their customer experiences. However, AI isn’t a single science. […]
3 min read
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  1. Shopper & Customer

Navigating Multichannel Operations for Better Buying Experiences

According to McKinsey, more than half of business-to-consumer customers engage with three to five channels each time they make a purchase or resolve a request. The evolution of technology has transformed these channels into explicit, interconnected conduits directly impacting customer satisfaction. In today’s retail landscape, it’s no longer sufficient to merely acknowledge this fact; retailers […]
2 min read
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  1. Shopper & Customer

Post-Holiday Sales Are Down: What Can Retailers Do to Win the 2024 Season?

While retailers typically put a significant emphasis on post-holiday sales, they didn’t resonate with shoppers after the 2023 holiday season. During the week after Christmas, year-over-year sales were down across the board, with only computer software sales seeing an increase from 2022. Department stores, cosmetics stores and clothing stores saw some of the largest declines, […]
4 min read
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  1. Technology & Innovation

Beyond AI: Emerging Technologies That Are Reshaping Retail

In today’s dynamic world of retail, the spotlight remains on artificial intelligence (AI) — and for good reason. AI is undoubtedly transformative, reshaping the future of retail. In addition to AI, other technologies are also making significant strides. Radio-frequency identification (RFID), replacing barcodes, revolutionizes supply chain and inventory management. Video analytics leverages computer vision to […]
3 min read
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  1. Data & Insights

5 Ways To Boost Your Retail Business Productivity Through AI

Struggling to keep up with the pace of modern retail? You’re not alone. The retail landscape is evolving rapidly, and maintaining productivity can feel like chasing a moving target. Enter Artificial Intelligence (AI) – your new strategic partner. Retailers are discovering that AI can do more than just data analysis. It’s time to harness AI […]
3 min read
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  1. Shopper & Customer

Retail’s Great Balancing Act and Why Crowdsourcing is Key

Consumers want convenience, personalization and value — it’s what pushed the U.S. retail market to a record $5.13 trillion in 2023. As inflation subsides, what shoppers want and how they spend will keep playing a big role in how the market evolves. Retailers need to keep pace with a more connected, savvy and discerning customer […]
3 min read
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  1. Data & Insights

Why a Successful Retail Data Migration Requires a Data-First Approach

Large retailers are under constant pressure to keep up with new and ever-changing customer demands. At the same time, they’re also grappling with sometimes volatile global supply chains and massive amounts of data — everything from sales and inventory data to pricing and customer insights. It’s a significant undertaking. As more organizations continue their digital […]
4 min read
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  1. Corporate Strategy

Sustainability Beyond Slogans: Actionable Strategies for Retailers

In 2024, the demand for sustainable practices in retail is more than just a trend; it has become a fundamental shift in consumer expectations and regulatory requirements. Consumers increasingly make purchasing decisions based on a company’s environmental impact, looking beyond the surface to see which brands are committed to making a difference. Concurrently, governments worldwide […]
3 min read
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  1. Retail Ecosystem

Finding Your Passionate Core Customer

This week we explore some of the content from Steve’s forthcoming book Leaders Leap: Transforming Your Company at the Speed of Disruption, which is now available for pre-order at book retailers worldwide.  In particular, we go deep on a strategy of being “Special, Not Big” by significantly narrowing the aim of the customers you serve […]
2 min read
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  1. Data & Insights

Modernizing Retail Supply Chain Challenges With AI

The retail supply chain is undergoing a major transformation, driven by the rise of e-commerce and the increasing complexity of global supply chains. In Gartner’s 2023 Top Supply Chain Technology Trends report, “actionable AI” was named the No. 1 trend. This reflects the growing recognition among retailers that artificial intelligence is essential for modernizing and […]
3 min read
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  1. Shopper & Customer

Getting to Grips with Gen Z

Gen Z consumers are neither easy to define nor predictable in their shopping habits. The consumer cohort born between 1996 or 1997 and 2010 and 2020 (there is no complete agreement here) is hard to read and reach because they are a product of the world they have been born into, one where change is […]
3 min read
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  1. Data & Insights

dunnhumby and Placer.ai strike partnership enabling retailers to unlock unique door-to-purchase customer journey insights

By combining in-store and out-of-store customer journey insights, the partnership delivers retailers and CPGs with actionable strategies in today’s highly competitive environment.
3 min read
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  1. Trends & External Forces

Retail hit by wettest February on record

UK total retail sales increased by 1.1% year on year in February, against a growth of 5.2% in February 2023, according to the BRC-KPMG Retail Sales Monitor for February 2024. This was below the 3-month average growth of 1.4% and below the 12-month average growth… This story continues at Retail hit by wettest February on […]
< 1 min read
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  1. Trends & External Forces

Retailing in a Time of Mass Distraction with Andrea Dorigo, Adidas Head of Global Retail

Our guest this week is Andrea Dorigo Head of Global Retail for Adidas. Andrea shares many strategic leadership lessons gleaned from his  incredibly deep and diverse experience working across a spectrum of international brands. Now he leads a network of more than 2,000 stores for one of the world’s most iconic vertically integrated brands. We […]
2 min read
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  1. Data & Insights

How To Maintain Dominance on the Amazon Retail Media Network With Advanced Data Analytics DSI

“If you have top organic placement, having always-on paid is probably not the best use of dollars. But what happens if you don’t is, you’ll see your organic ranks start to come down … a slow in and out strategy is actually how you can keep your balloon up in the air.” — Aisha Khan, […]
8 min read
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  1. Data & Insights

Tailored to Perfection: Creating a Hyper-Local Shopping Experience with AI

It’s easy to understand, emotionally, why consumers would want to shop from a store that tailors its product assortments to the neighborhood they live in. For large chain retailers, it’s a way of letting the community know that consumers are seen and that the store wants to be part of the community. Ultimately, it sounds […]
3 min read
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  1. Data & Insights

Redefining Retail: 3 AI Trends Leading the Way

For some time now, many retailers have been exploring the use of artificial intelligence to enhance various aspects of their business, from inventory placement to merchandising assortments. However, the conversation gained renewed momentum in 2023 with the emergence of ChatGPT and generative AI. This increased interest in the potential of AI to transform retail operations […]
3 min read
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  1. Technology & Innovation

John Lewis Operations Director Naomi Simcock discusses making retail technology count, CX and AI  

“When I get customer interaction I want it to count. Technology can help with that.” So said Naomi Simcock, Operations Director at John Lewis, in a Q&A conference session with consultant, Andrew Busby, at Smart Retail Tech Expo on 27th February at ExCel in London. “I’ve got a huge supply chain and other fixed costs, […]
3 min read
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  1. Corporate Strategy

Tractor Supply’s Remarkable “Life Out Here” Growth Story with CEO Hal Lawton (E)

This week we’re reprising our November 2022 interview with Hal Lawton, President & CEO of Tractor Supply Co, a truly remarkable retailer that has delivered some of the strongest results of any brand during the past five years.   We explore Hal’s diverse journey from McKinsey, to Home Depot, to eBay, to Macy’s and on to Tennesee-based […]
3 min read
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  1. Technology & Innovation

What Is the Role of AI in Ecommerce? DSI

Few technologies have excited as much hype (or promised as must change) as artificial intelligence (AI). However, many brands are still determining exactly what the role of AI in ecommerce is — or should be. There are several potential answers to that question, and many brands and retailers have already found uses for certain types […]
8 min read
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  1. Data & Insights

Retail Has Been Slow to Embrace AI. Here’s Why.

Artificial intelligence (AI) may be the next big thing, yet most retailers wait on the sidelines, watching what other businesses reap from this new digital technology. It’s not that they don’t want to pursue this new technology. Working in low-margin businesses, retailers understand the value of a technology that can promote significant organizational change and […]
3 min read
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  1. Owned Brands (Private Label)

PLMA taps Albertsons’ Brandon Brown as keynote speaker

NEW YORK  — Brandon Brown, senior vice president of Own Brands at Albertsons Companies, has been announced as the keynote speaker at the PLMA 2024 Annual Meeting & Leadership Conference, which is being held March 20-22 in San Antonio. The event at the Hyatt Regency San Antonio Riverwalk will focus on trends and issues and […]
2 min read
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  1. Shopper & Customer

Conversational Commerce for Better Customer Experience

Since Amazon Echo’s 2014 launch, conversational commerce has been a hot topic of conversation in retail (pun intended). The biggest question: How can conversational commerce improve shopping experiences? For the last decade, the answer seemed to be it doesn’t. Consumers struggled to leverage these tools to shop, unless they were reordering a previous purchase. Conversational […]
3 min read
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  1. Trends & External Forces

Remarkably Creative Commerce with Beth Ann Kaminkow, Global CEO, VMLY&R

Our guest this week is Beth Ann Kaminkow, Global CEO, VMLY&R who joins us to talk about the ever changing landscape of retail and consumer branding, customer engagement, and loyalty. In particular with dip into what defines high performance retail and the emerging world of “creative commerce.”  We also get a sneak preview of her […]
3 min read
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Note: Requires ChatGPT Plus
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  1. ESG
  2. Data & Insights
  3. Operations & Supply Chain

Retailers Gain Control of Their Sustainability Goals as the ESG Storm Clouds Start to Gather Over Operations

Using event-driven architecture (EDA), retailers must link essential data at speed and scale throughout their ecosystems near and far to come to grips with now essential environmental, social and governance (ESG) reporting in three key areas. 1. Dead Heading — Optimizing Transportation/Emissions on Every Journey When it comes to transportation within the retail sector, any […]
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  1. Technology & Innovation
  2. Channel: Dollar/Value
  3. Channel: Ecommerce & Digital
  4. Channel: Grocery
  5. Department: Food
  6. Corporate Strategy
  7. Media & Marketing
  8. Shopper & Customer
  9. Technology & Innovation
  10. Trends & External Forces
  11. Retail Operations
  12. Merchandising
  13. Stores & Formats

Why Amazon’s Just Walk Out initiative failed – and why it’s not the end of checkout free technology

It recently emerged that Amazon’s Just Walk Out offering is being dropped from Amazon Fresh stores. However, it’s not checkout-free tech that’s failing, it’s the fact that Amazon’s checkout free solution doesn’t work, especially in grocery retailers, argues Will Glaser, Founder and CEO at Grabango. In the dynamic grocery retail landscape, a transformative wave is […]
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