Tech: Robotics

  1. Shopper & Customer

’Tis the Season to Bust 3 Customer Experience Myths

The holidays are filled with myths, misconceptions and half-truths. We’ve all heard them: “Santa is real,” “I love this heinous sweater,” or “I’m not sure where that last cookie went.” When it comes to the retail industry, myths about customer experience (CX) are some of the most pervasive. During the holiday season, it’s critical for […]
3 min read
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  1. Data & Insights

AI powered customer support in rental services: improving user experiences

Artificial intelligence is an area of computer science that develops systems and algorithms that enable tasks to be formed without humans. This can include everything from problem solving and decision making to language comprehension and speech recognition. AI is increasingly being integrated into many industries, including the rental industry, and is changing the way that […]
3 min read
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  1. Channel: Mass

Walmart to Co-Pilot Drone Delivery with Alphabet

Walmart’s drone delivery program is already well underway, with the retailer having completed 10,000 deliveries over the last two years in partnership with DroneUp. Now Walmart is expanding its efforts to offer “drone deliveries at scale,” through a new partnership with Google parent company Alphabet. Alphabet’s Wing division will now offer on-demand drone delivery from […]
2 min read
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  1. Channel: Mass

Walmart to Co-Pilot Drone Delivery with Alphabet

Walmart’s drone delivery program is already well underway, with the retailer having completed 10,000 deliveries over the last two years in partnership with DroneUp. Now Walmart is expanding its efforts to offer “drone deliveries at scale,” through a new partnership with Google parent company Alphabet. Alphabet’s Wing division will now offer on-demand drone delivery from […]
2 min read
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  1. Technology & Innovation

Grubhub tie up sees Cartken robots deliver 50,000+ orders to students at the University of Arizona

Cartken reports that, through its partnership with Grubhub, more than 50,000 autonomous deliveries have been made via its robots on the University of Arizona’s campus during the ‘22 – ‘23 school year. Said robots first debuted on the University of Arizona’s campus in August 2022, just in time for the start of the school year. […]
2 min read
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  1. Technology & Innovation

Including Sereact and Bureau: five retail technology funding rounds you need to know about

RTIH rounds up five retail systems ventures who have recently secured significant investments in their businesses, including Kavida.ai, Serve Robotics, and Clean Food Group. 1. Kavida.ai London-based supply chain startup, Kavida.ai, has secured a £900k investment to enhance its platform with artificial intelligence tool ChatGPT. The company, which was founded in 2020, works with manufacturers and […]
4 min read
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  1. Technology & Innovation

Starship Technologies launches robotic food delivery service at Wichita State University

Wichita State Dining has announced the roll-out of robotic food delivery on campus, thanks to a partnership with Starship Technologies. The latter’s fleet of autonomous, on-demand robots are now available to deliver food from the following campus restaurants: RSC Starbucks Panda Express Freddy’s Frozen Custard Tu Taco Market at Groundhouse Cargill Cafe Black & Gold […]
2 min read
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  1. Technology & Innovation

Serve Robotics announces go public move as startup secures $30 million investment

Autonomous sidewalk delivery robot startup, Serve Robotics, which was spun out of Uber’s acquisition of Postmates, has gone public via a reverse merger with Patricia Acquisition Corp, and also raising $30 million in a round led by existing investors Uber, Nvidia, and Wavemaker Partners. This brings the company’s total funds secured to over $56 million. […]
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  1. Technology & Innovation

How Physical Retailers Can Stay Ahead of the AI Curve

Any retail expert worth their salt knows that personalization is the one true key to profitability. This is only becoming more important as the market grows saturated and customer expectations keep getting more demanding. But how will artificial intelligence technology change the ever-evolving retail landscape? Personalization is all about providing engaging customer experiences, which is […]
3 min read
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  1. Technology & Innovation

Why are Amazon Fresh stores fizzing out in the UK? These are last week’s most read RTIH retail technology articles

Check out the RTIH articles that caught your fancy last week, including Under Armour, Lacoste, Dsquared2, Ikea, Ocado Group, Co-op, Sweaty Betty, and Mars. RELEX Solutions helps Getir ‘reap benefits of autonomous, adaptive, and unified supply chain planning’ Rapid grocery delivery firm, Getir, is partnering with RELEX Solutions. This will see it gain an integrated […]
5 min read
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  1. Channel: Grocery

Kroger Opens New “Spoke” Facility In Kentucky

Kroger this week opened a new “spoke” delivery facility in Independence, Kentucky, which will serve customers in the northern part of the state. According to the company, the spoke facility “will work in conjunction with the Monroe, Ohio fulfillment center. All orders are picked at the products’ peak freshness within the Monroe facility. Associates carefully […]
2 min read
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  1. Channel: Ecommerce & Digital

AutoStore to stump up £200 million as it resolves retail technology legal battle with Ocado Group

Norwegian robotics specialist AutoStore is to pay £200 million to British online grocery retailer and tech supplier Ocado Group as part of a deal to settle all outstanding patent litigation claims. Both companies licence their technology to retailers and had been involved in legal battles to defend their intellectual property. They are now able to […]
2 min read
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  1. Channel: Delivery

Co-op and Uber Eats tie up delivers rewards for retailer’s members and their communities

Co-op and Uber Eats’ online grocery partnership is set to give rewards to the convenience retailer’s customers. The move is a first for Uber Eats in the UK, and will be available from over 1,000 Co-op stores this month. Shoppers, who are members of Co-op, will be able to both earn rewards and also make […]
2 min read
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  1. Technology & Innovation

Co-op and Starship Technologies expand robot online grocery delivery service across Leeds

Co-op and Starship Technologies have announced the expansion of autonomous online grocery delivery services across more neighbourhoods in Leeds in collaboration with Leeds City Council. Following a pilot launched last November – which saw 20,000 residents within the Adel and Tinshill area of Leeds have access to Starship’s delivery service – a further 12,000 households […]
2 min read
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  1. Technology & Innovation

Simbe Robotics raises $28M as it aims to bring its aisle-scanning tech to more retailers

The startup, which works with retailers including Schnucks, SpartanNash and BJ’s Wholesale Club, plans to tap the funds to help retailers leverage shopper data, co-founder and CEO Brad Bogolea said.
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  1. Technology & Innovation

Simbe Robotics raises $28 million Series B to accelerate global expansion and product innovation

Simbe, which leverages AI and robotics to provide retailers with real-time insights into inventory and operations, has announced a Series B equity financing round of $28 million, led by Eclipse. “We’re honoured to be supported by an investor like Eclipse, with a team that recognises technology’s incredible potential to significantly enhance retail operations, as well […]
2 min read
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  1. Channel: Restaurants

‘Cooler On Wheels’ Deliver Restaurant Meals, Piloted By Video Game Players

Marketplace, on National Public Radio (NPR), reports on Coco, described as a robotic  delivery system – a “cooler on wheels” – working for thousands of restaurants in California and Texas. “According to the National Restaurant Association, 60% of restaurant operators say delivery orders still account for a bigger proportion of sales than before the pandemic,” […]
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  1. Operations & Supply Chain

Upstream Automation: The Missing Piece of the Supply Chain Puzzle 

Changing consumer habits in the virtualized post-pandemic world have transformed the e-commerce industry. With more consumers taking advantage of online ordering and in-store pickup options, e-commerce demand is expanding and the mix is changing rapidly, leaving some retailers struggling to adapt. Not to mention, as Amazon.com continues to dominate the fast-paced retail industry with its […]
3 min read
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  1. Technology & Innovation

Top technology trends for ablation devices

Ablation therapies are emerging as an innovative way to treat chronic diseases like cancer and cardiovascular diseases. Manufacturers are developing ablation devices based on technologies like radio frequency, robotic-assisted surgeries, electrical, ultrasound and laser, which can destroy targeted or diseased tissues. Ablation devices have become a widely used and critical treatment method for cancer, irregular […]
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  1. Technology & Innovation

DPD to roll-out Cartken robot deliveries to ten UK towns and cities following Milton Keynes trial

Parcel delivery company DPD has announced plans to expand autonomous robot deliveries to ten UK towns and cities in the next 12 months, following a trial in Milton Keynes, starting with Raunds in Northamptonshire.  This extends the firm’s relationship with AI powered robotics and last mile delivery specialist, Cartken and follows work that identified up […]
2 min read
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  1. Technology & Innovation

Startup DREST bags £15 million for luxury fashion gaming platform that taps in to the metaverse

London-based DREST, a luxury fashion, beauty, lifestyle and metaverse gaming firm, has raised £15 million of funding to continue the development of its new product proposition, DREST Game 2.0. Launched in 2019 by Lucy Yeomans, the former Editor-in-Chief of Porter, Net-A-Porter.com and Harper’s Bazaar UK, DREST has raised £30 million in total to date, and […]
2 min read
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  1. Technology & Innovation

AI-Powered Store Intelligence Shines a Light on Shrink

For as long as shrink has been an issue in retail, it’s primarily been tied to human mistakes or crime. Theft, store associates mislabeling items and products getting damaged in a warehouse or store are three human examples that unfortunately impede profits. These reasons are why retailers consistently turn to technology for help. Some ways […]
4 min read
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  1. Technology & Innovation

Journey’s end: robotics startup Karakuri collapses after failing to secure new funding

Ocado backed robotics startup Karakuri, which was founded in 2018, is winding down its operations. The firm, which developed technology for the QSR industry, had been in talks to secure additional funding, and had recently discussed a rescue deal with Henny Penny, a US-based food-service equipment manufacturer. But those negotiations fell through. Big news! @Jestic_Ltd […]
2 min read
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  1. Technology & Innovation

Footwear and apparel giant Nike preps Airphoria NFT sneaker hunt on Epic Games’ Fortnite

Nike is gearing up to drop a collection of sneaker nonfungible tokens (NFTs) in Epic Games’ online game Fortnite. In an announcement across Nike’s social media channels, the firm says that on 20th June the “ultimate Sneakerhunt begins.” In an accompanying video, Fortnite’s and Nike’s Air Max logos appear among a backdrop of floating clouds […]
2 min read
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  1. Media & Marketing

Fast Feeders Test Drive-Through AI-Driven Chatbots

The Wall Street Journal reports that “White Castle, McDonald’s, Wendy’s and Dunkin’ are all testing AI-driven chatbots in drive-throughs. The bots ‘talk’ through drive-through speakers, with the order tally popping up on a screen for customers to review. Workers on headsets listen in, ready to intervene if things go awry. “The robots, which employ conversational-style […]
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  1. Technology & Innovation

Starring J.Crew, Tesco, and Danone: RTIH presents last week’s biggest retail technology plays at a glance

RTIH rounds up the stand out retail systems deals, launches, deployments and pilots from the past seven days. Including Obsess, dunnhumby, Recite Me, Amperity, Bringg, Virtualstock, and Brightpearl by Sage. J.Crew J.Crew has announced the launch of an immersive virtual store powered by experiential e-commerce platform Obsess. The 3D, shoppable experience celebrates the company’s 40th […]
4 min read
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  1. Shopper & Customer

Gen Z Consumers are Exploring Options Is Your Company One of the Options

  So, what is the big deal about attracting Gen Z consumers? Do you even need them, aren’t there enough other consumers that this cohort could be left out of your customer count mix?  No they can’t, according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Now then Gen Z is a […]
5 min read
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  1. Retail Operations

Alaiko, Europe’s fastest growing direct to consumer fulfilment provider, launches in the UK

Europe’s leading direct to consumer e-commerce fulfilment company, Alaiko, is expanding into the UK. To serve the local market, its is partnering with a state-of-the-art fulfilment centre north of London. Unlike other logistics providers, Alaiko is a tech first fulfilment company. It enables shops to manage e-commerce operations from start to finish, using its unique […]
2 min read
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  1. Channel: Grocery
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Hy-Vee launches RedMedia omnichannel retail media network

Hy-Vee launched the full-scale version of its retail media network, called Hy-Vee RedMedia, at the Groceryshop 2023 conference this week in Las Vegas. The West Des Moines, Iowa-based retailer described the platform as a disruptor in the retail media landscape that will connect brands directly with Hy-Vee’s customer base across multiple platforms, including both online […]
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  1. Channel: Delivery
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  5. Department: Food
  6. Acquisitions, Divestitures & Mergers
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Instacart stock languishes after IPO

Instacart saw its share price erode in the two days following its initial public offering, after it rose 12.7% in its first day of trading on the NASDAQ exchange. The stock settled down to just slightly over its IPO price of $30 per share on Wednesday, its first full day on the exchange, then ranged […]
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  1. Retailer Media

Retail Media Metrics

#30DaysofRetailMedia | Day 21: Retail Media Metrics Metrics help brand advertisers measure retail media effectiveness. Key performance indicators (KPIs) span the full marketing funnel, as consumers can enter anywhere. Brand advertisers: 🎯 Choose KPIs according to their objectives📊 Measure baseline results for meaningful comparisons🌟 Review their metrics for data insights to optimize their processes and […]
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  1. Holiday & Events
  2. Trends & External Forces
  3. Holiday & Events

The big chill: Holiday retail sales 2023 expected to slow

Experts predict slow growth in 2023 holiday sales as consumers tighten their belts in a tough economy, but e-commerce will remain a bright spot. Stores are filling with displays of holiday decorations and holiday-themed merchandise as retailers eagerly prepare for the annual shopping surge, but consumers may not be as excited. Forecasts for 2023 holiday […]
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