Department & Category Your Views: Pinot Noirs & Chocolate Milkshakes Last week I referenced a Ted talk by restaurateur Will Guidara, in which he described a customer service epiphany that changed his approach to business and inspired what he calls “unreasonable hospitality.” Which led MNB reader Kiran Smith to write: Thank you so much for sharing this! It was a great reminder that we all […] MorningNewsBeat December 11, 2023December 11, 2023 7 min read Dept. GroceryRestaurantsConsumersStore LocationDept. NonfoodDept. BeverageWalmartShoppersDept. Adult BevTechnology & InnovationAmazonPredictions and ForecastsHoliday & EventsAssociatesDept. FreshStrategySustainabilityMondelezMarketing: Social MediaMarketing: Loyalty & SubscriptionExecutivesHealth & WellnessStreamingBrick and MortarDept. ApparelCoca ColaGovernment 0 Saving Bookmark this article Bookmarked
Data & Insights Top 10 2023 DSI Content Picks for Digital Leaders DSI The Digital Shelf Institute (DSI) is committed to igniting your passion for what’s possible in the world of digital commerce. With our prolific podcast series, extensive research, and forward-thinking thought leadership from digital leaders, you’ll get the answers to your burning commerce questions. As we close out 2023, here are the DSI’s top 10 content […] Digital Shelf Institute December 11, 2023December 11, 2023 9 min read Technology & InnovationAIMerchandisingMarketing: Retail MediaMarketing: Social MediaPodcastsOmnichannelStrategyConsumersData & InsightsAmazonShoppersCompetitionColgate-PalmoliveMarketing: UGCPredictions and ForecastsOperations & Supply ChainMarketing: In Store84.51KrogerExecutivesDept. FreshMarketing: ShopperPricing & PromotionsCOVID19PartnershipsDept. NonfoodMarketing: OOHAgenciesTrends: Retail 0 Saving Bookmark this article Bookmarked
Technology & Innovation Prof G Markets: Bitcoin’s Rally, Elon’s xAI Fundraising, and Alaska Airlines Acquires Hawaiian Scott breaks down his wins and loses amid crypto’s bull market this year. He also shares his thoughts on the state of the airline industry and whether or not Hawaiian Airlines could make a good merger arbitrage trade. Finally, he and Ed discuss why Elon Musk needs to raise $1 billion for his AI company. […] 0 Author Missing December 11, 2023December 11, 2023 < 1 min read Technology & InnovationAIMarketing: Social MediaCryptoPodcastsAcquisitionMergers 0 Saving Bookmark this article Bookmarked
Shopper & Customer The Secret Behind Quick-Turn Merch: A Strong Partner From Barbie to the Super Mario Brothers movie and even the debut of Travis Kelce and Taylor Swift’s electrifying relationship, the last few months have been filled with pop culture moments that have captivated almost the entire world. Everywhere you look, someone is talking about these moments. To take the obsession even further, it seems […] Retail TouchPoints December 11, 2023December 11, 2023 3 min read PartnershipsInternationalConsumersShoppersTechnology & InnovationOperations & Supply ChainMarketing: Social MediaDept. ApparelPricing & PromotionsTargetData & InsightsDept. NonfoodDeliveryMarketing: UGCOwned Brands (Private Label)Predictions and ForecastsAmazon 0 Saving Bookmark this article Bookmarked
Technology & Innovation Missed our Martech for 2024 jam session? Catch the replay and get the 89-page report for free Last week, Frans Riemersma and I published our Martech for 2024 report, an in-depth analysis of the evolving martech landscape in the gen AI era and the underlying forces of aggregation and composability that are shaping it. You can download a free copy here. We also hosted an hour-long presentation, discussing many of the themes […] chiefmartec December 10, 2023December 10, 2023 < 1 min read Technology & InnovationPredictions and ForecastsMarketing: Social MediaAIInsight Providers 0 Saving Bookmark this article Bookmarked
Media & Marketing 3 Things Connected TV Can Do that Linear Can’t This year for the first time ever, the viewership share of linear television (i.e. traditional broadcast and cable) has fallen below 50%, according to Neilsen. But it’s not that people aren’t watching TV; it’s just that they are no longer watching it the way they used to: streaming is rapidly taking over and now represents […] Retail TouchPoints December 10, 2023December 10, 2023 4 min read Marketing: BroadcastStreamingMarketing: Digital MediaESG and CSRMarketing: Social MediaConsumersTargetResults & InvestmentPredictions and ForecastsPricing & PromotionsSustainabilityData & InsightsDept. NonfoodInsight ProvidersOperations & Supply ChainPartnershipsPop UpsShoppersStore LocationBig Data 0 Saving Bookmark this article Bookmarked
Department: Food Grocerant Niche Holiday Meal Deals Check them Out Regular readers of this blog know that Winsight grocery magazine is being rolled into Supermarket News. Last week Russell Redman wrote another very good article for about grocery stores that are offering mix and match bundled grocerant niche Ready-2-Eat and Heat-N-Eat meal deals that save the consumer both time and money. According to Steven […] Grocerant Guru December 10, 2023December 10, 2023 5 min read Holiday & EventsDept. FreshDept. GroceryRegional GroceryData & InsightsDept. BeverageTargetAlbertsons / SafewayDept. Fresh PreparedDept. DairyBOPISDept. DeliHealth & WellnessDept. Natural / OrganicDept. BakeryDeliveryConsumersShoppersThe Fresh MarketBrick and MortarDept. FuelMarketing: Social MediaMarketing: Loyalty & SubscriptionDept. FrozenFood DeliveryInstacartDept. PerimeterDoorDashEconomyInternational - UKTwitterMerchandisingNestleOwned Brands (Private Label)Pricing & PromotionsStrategyDept. Adult BevUbereats 0 Saving Bookmark this article Bookmarked
Shopper & Customer Dollar General Plans 800 New Stores, 1,500 Remodels in FY 2024 Dollar General is planning approximately 2,385 real estate projects for fiscal year 2024, including about 800 new store openings (including approximately 30 pOpshelf openings and 15 new stores in Mexico), along with 1,500 store renovations and 85 store relocations. While this would be an ambitious growth plan for any retailer, it actually represents a “modest […] Retail TouchPoints December 10, 2023December 10, 2023 2 min read Dollar GeneralBrick and MortarPredictions and ForecastsOperations & Supply ChainExecutivesShoppersInternational - North AmericaMarketing: Social MediaStore LocationConsumersMeta (Facebook)Results & InvestmentEconomyStrategyDept. ApparelSustainability 0 Saving Bookmark this article Bookmarked
Holiday & Events Cats, Dogs, Crafts and Christmas: Michaels and PetSmart Cross-Promote for the Holidays Michaels and PetSmart might not seem like the most logical marketing partners (although cats do love to play with yarn), but they are nevertheless teaming up for a limited-time holiday cross-promotion. Michaels’ email subscribers have received a 20% off PetSmart coupon (good through Dec. 10 and only in the U.S.), while members of the PetSmart […] Retail TouchPoints December 9, 2023December 9, 2023 < 1 min read Holiday & EventsShoppersMarketing: Loyalty & SubscriptionInstacartDeliveryPartnershipsMarketing: Social MediaBrick and MortarUbereats 0 Saving Bookmark this article Bookmarked
Media & Marketing Building an Adult Beverage Challenger Brand with Flying Embers’ Ben Galvin The CPGGUYS are joined in this episode by Ben Galvin, VP of Sales, National Accounts at Flying Embers, a hand-crafted, alcohol beverage brand based in Ventura, California that develops great-tasting botanical brews with functional benefits. Follow Ben Galvin on LinkedIn at: https://www.linkedin.com/in/ben-galvin-a62aa35/Follow Flying Embers on LinkedIn at: https://www.linkedin.com/company/flying-embers/Follow Flying Embers online at:https://www.flyingembers.com/ Ben answers these […] The CPG Guys December 9, 2023December 9, 2023 2 min read Dept. BeverageMarketing: Social MediaMarketing: Retail MediaDept. Adult BevPodcastsMeta (Facebook)Predictions and ForecastsGovernmentTechnology & InnovationMarketing: TradeResults & InvestmentConsumers 0 Saving Bookmark this article Bookmarked
Channel: Restaurants Restaurants Get Ready As Customers Are on Their Way It looks as if this is going to be one of the best holiday seasons for the restaurant sector, and that is simply good news according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Yes, consumers are choosing restaurants this holiday season, according to a new National Restaurant Association survey showing two-thirds (63 […] Grocerant Guru December 9, 2023December 9, 2023 3 min read RestaurantsConsumersDept. GroceryHoliday & EventsMarketing: Social MediaData & InsightsTechnology & InnovationPredictions and ForecastsMeta (Facebook)TwitterDeliveryESG and CSRShoppersThick DataDept. BeverageAssociatesStrategyTikTokExecutives 0 Saving Bookmark this article Bookmarked
Corporate Strategy Michelle Gass to Take the Reins at Levi’s when CEO Chip Bergh Retires in 2024 Current Levi Strauss & Co. President Michelle Gass will succeed CEO Chip Bergh when he retires next year, the company’s board of directors has announced. Gass will formally take the reins on Jan. 29, 2024, a few months prior to Bergh’s departure, which is scheduled for April 26, 2024. Bergh has been elected as Executive […] Retail TouchPoints December 9, 2023December 9, 2023 3 min read ExecutivesDept. GroceryPredictions and ForecastsKohlsOmnichannelResults & InvestmentAssociatesAcquisitionInternationalCOVID19Brick and MortarStart UpsConsumersMarketing: Social MediaTechnology & InnovationOwned Brands (Private Label)Sustainability 0 Saving Bookmark this article Bookmarked
Media & Marketing FaceTime with the Content Guy: Leyland Lessons Jim Leyland, who won more than 1700 games as a manager with four different teams, and earned one World Championship and three pennants, was elected this week to the National Baseball Hall of Fame. What was remarkable about all the stories was how they sounded a common theme about this management style, which offers all […] MorningNewsBeat December 8, 2023December 8, 2023 < 1 min read Marketing: Social MediaPricing & PromotionsDept. Toys & GamesDept. Nonfood 0 Saving Bookmark this article Bookmarked
Technology & Innovation Transforming Medication Access with the Next Generation of Patient Support Services Today’s guest post comes from Kelly Martin, Vice President of Product Management at CoverMyMeds. Kelly discusses the obstacles that patients face when attempting to access, afford, and adhere to specialty therapies. She describes how CoverMyMeds improves the patient experience by blending technology with human expertise and connection. Click here to learn about CoverMyMed’s next-generation patient […] Drug Channels December 8, 2023December 8, 2023 2 min read Data & InsightsMarketing: Social MediaConsultingTechnology & InnovationSponsoredShoppersMeta (Facebook) 0 Saving Bookmark this article Bookmarked
Channel: Ecommerce & Digital Amazon Tests Out New Prime Benefit — Grocery Delivery Amazon is piloting an add-on grocery subscription for Prime members in three cities that will give members access to unlimited grocery delivery on orders over $35 from Whole Foods Market and Amazon Fresh, as well as unlimited 30-minute pickup on orders of any size. The service — which is being tested in Denver, Sacramento, Calif. […] Retail TouchPoints December 8, 2023December 8, 2023 2 min read AmazonDeliveryBrick and MortarDept. FreshHealth & WellnessMarketing: Social MediaHoliday & EventsShoppersWhole FoodsDept. Natural / OrganicRegional GroceryPricing & PromotionsExecutivesBOPISMarketing: In StoreOperations & Supply ChainPartnerships 0 Saving Bookmark this article Bookmarked
Technology & Innovation Google’s Gemini Marketing Trick Google really didn’t have to exaggerate. When the company introduced Gemini this week — its stunning new AI model that beat OpenAI on multiple benchmarks and understands both text and images — it delivered a product that lived up to months of hype. Yet, as the company showed it to the world, it embellished. In […] Bigtechnology December 8, 2023December 8, 2023 4 min read Technology & InnovationAIGoogleData & InsightsChatGPTPodcastsAmazonMarketing: BroadcastStreamingMarketing: Social MediaBigTechTwitterExecutivesPredictions and ForecastsBig DataReturnsDept. BeverageMarketing: In StoreAssociatesBOPISMeta (Facebook)CryptoResults & InvestmentStore LocationHoliday & EventsLegal & Criminal 0 Saving Bookmark this article Bookmarked
Media & Marketing Are your Customers Happy? Chances are if customers come into your restaurant they are happier than if they simply order on-line according to new insights and Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® agrees and wants to share these new insight from Merchant Centric. Remember this term; The Happy Customer Index, based on Merchant Centric’s […] Grocerant Guru December 8, 2023December 8, 2023 4 min read Data & InsightsMarketing: UGCShoppersGoogleDeliveryRestaurantsDept. GroceryConsumersStore LocationMarketing: Social MediaAssociatesBOPISCOVID19UnileverTechnology & InnovationMarketing: Loyalty & Subscription 0 Saving Bookmark this article Bookmarked
Channel: Grocery The Friday Checkout: Albertsons gets its big YouTube moment The grocer, which has played around in the metaverse, recently teamed up with viral video hitmaker Jimmy Donaldson, aka “MrBeast.” Grocery Dive December 8, 2023December 8, 2023 < 1 min read Regional GroceryMarketing: Social MediaAlbertsons / SafewayMetaverseTrends: Tech 0 Saving Bookmark this article Bookmarked
Shopper & Customer FaceTime with the Content Guy: Above & Beyond Customer Service A woman in New Zealand had a complaint that she voiced on social media: she was hiking, and her rain jacket from The North Face wasn’t waterproof as promised. It was the response to that complaint that showed the degree to which The North Face was committed to customer service, as well as understanding the […] MorningNewsBeat December 8, 2023December 8, 2023 < 1 min read ShoppersMarketing: Social MediaUnileverESG and CSRDept. Apparel 0 Saving Bookmark this article Bookmarked
Shopper & Customer Thursday Eye-Opener: “The Power of Unreasonable Hospitality” by Kevin Coupe Ironically – considering this morning’s FaceTime about customer service – an MNB reader sent me a link to this Ted talk by restaurateur Will Guidara, in which he describes a customer service epiphany that changed his approach to business. It is about a year old, but it was new to me, and […] MorningNewsBeat December 8, 2023December 8, 2023 < 1 min read ShoppersMarketing: Social Media 0 Saving Bookmark this article Bookmarked
Partnerships & Alt Profit Former MasterClass Talent Executive and Emmy Award-Winning Producer Launch SonderCo To Reinvent Talent and Brand Partnerships LOS ANGELES, CA — Entertainment and talent executives have launched SonderCo, a new agency dedicated to innovating and deepening the way brands partner with talent, intellectual property, and other brands to create mutual long-term business value. Building on his experience helping make MasterClass a global brand through talent partnerships, Sean Akaks, former Head of Business […] Bigtechnology December 8, 2023December 8, 2023 3 min read PartnershipsExecutivesMarketing: Social MediaDept. ApparelData & InsightsTargetDept. NonfoodEconomyHoliday & EventsGoogleOperations & Supply ChainStrategyUnilever 0 Saving Bookmark this article Bookmarked
Technology & Innovation A Deep Dive into the Next Generation Sequencing Market Landscape In the ever-evolving landscape of genomics and biotechnology, Next Generation Sequencing (NGS) has emerged as a transformative force. The NGS market has witnessed rapid growth in recent years, unlocking new possibilities in fields like healthcare, agriculture, and personalized medicine. This blog will explore the current state of the Next Generation Sequencing Market, shedding light on […] BCC Research December 7, 2023December 7, 2023 < 1 min read Technology & InnovationPredictions and ForecastsMarketing: Social MediaMarketing: Direct & PersonalizationHealth & Wellness 0 Saving Bookmark this article Bookmarked
Shopper & Customer The 8 biggest party trends for 2024 Picture this: You’re invited to an event hosted by your male friends in their late twenties. It’s not a birthday party or engagement, or even New Years’. No – it’s a glitter-filled Eurovision party. Passing revelers dressed as ABBA and Conchita Wurst, you sip on non-alcoholic beer and cheers to good times. The winner’s announced, […] GWI (Global Web Index) December 7, 2023December 7, 2023 7 min read ConsumersTechnology & InnovationMarketing: Social MediaAIPredictions and ForecastsESG and CSRDept. Adult BevDept. BeverageHealth & WellnessStrategyMarketing: TradeHoliday & EventsCOVID19Data & InsightsMarketing: BroadcastDept. GroceryDept. BakerySustainabilityTargetDept. NonfoodDept. DairyDept. PetBig DataEconomyPartnershipsPricing & PromotionsDept. Toys & Games 0 Saving Bookmark this article Bookmarked
Partnerships & Alt Profit Unlocking Video Shopping’s Potential: 3 Essential Tips Video shopping has emerged as an interactive digital experience allowing shoppers to connect with knowledgeable experts in real time. However, brands seeking to capitalize on its potential are realizing that seamlessly executing video shopping poses intricate challenges. In my experience leading retail experience strategy for brands across 10 countries, I’ve seen firsthand the stumbling blocks […] Monica Majumdar December 7, 2023December 7, 2023 3 min read PartnershipsTechnology & InnovationShoppersStreamingMarketing: Digital MediaMarketing: Social MediaStrategysocial commerceData & InsightsMarketing: Loyalty & SubscriptionESG and CSRAssociates 0 Saving Bookmark this article Bookmarked
Shopper & Customer Maximizing User Experience: 3 Must-Haves for Building a Respected B2B Marketplace Peer recommendations have been a trusted endorsement for products and services since the earliest days of commerce. However, in the “age of influence,” brands maximize this word-of-mouth endorsement and spread it far and wide through authentic and paid channels. This age-old practice of sharing advice transcends consumer markets. It’s taking hold in the B2B space […] Nitish Shrivastava December 7, 2023December 7, 2023 3 min read ConsumersShoppersPartnershipsMarketing: Social MediaData & InsightsShopifyMarketing: UGCTikTokTechnology & InnovationDept. Natural / OrganicESG and CSRExecutivesUnileverMars Inc.Predictions and ForecastsPress ReleaseAmazon 0 Saving Bookmark this article Bookmarked
Technology & Innovation Reshaping Holiday Beauty Marketing: Visual Authenticity and the AI Revolution As the holiday season nears, artificial intelligence is transforming retail marketing in the beauty sector. However, responsible AI usage is crucial to maintaining trust with wary consumers. Our VisualGPS research revealed that in 2023, AI makes 63 percent of Americans very nervous, rising from 53 percent in 2022. So, as AI-generated visual content enters the […] Rebecca Rom-Frank December 7, 2023December 7, 2023 3 min read Technology & InnovationAIConsumersDept. HBCHoliday & EventsPredictions and ForecastsMarketing: Social MediaHealth & WellnessInclusivityCompetitionDept. FreshCOVID19Dept. Natural / OrganicData & InsightsDept. NonfoodESG and CSRTech: AR and VRShoppersPricing & PromotionsMetaverseMarketing: VoiceMarketing: Direct & PersonalizationMarketing: Brand 0 Saving Bookmark this article Bookmarked
Department: Consumer Durables Amazon Cuts Referral Fees for Apparel Merchants Amazon.com is slashing its merchant fees for clothing vendors in an attempt to compete with Chinese fast-fashion retail site Shein, which may be on the docket to IPO in 2024. The online retail giant announced Tuesday that referral fees for items priced under $15 will drop from 17 percent to 5 percent. The fees for […] Joe Keenan December 7, 2023December 7, 2023 < 1 min read AmazonDept. ApparelReturnsResults & InvestmentStart UpsVendorsPredictions and ForecastsOperations & Supply ChainMarketing: Social MediaData & InsightsBrick and Mortar 0 Saving Bookmark this article Bookmarked
Operations & Supply Chain Coldwater Creek Acquires Soft Surroundings, Adopts New Returns Solution Coldwater Creek has completed its purchase of Soft Surroundings, a women’s clothing and accessories retailer that filed for bankruptcy protection in September 2023. The newly combined retailer has selected the Chief Returns Officer solution from Newmine, which has a predictive analytics functionality that will help the retailer quickly analyze and take corrective actions on why […] Retail TouchPoints December 7, 2023December 7, 2023 2 min read ReturnsAcquisitionOperations & Supply ChainOwned Brands (Private Label)BankruptcyMarketing: Social MediaBrick and MortarConsumersData & InsightsDept. ApparelInternational - North AmericaPartnershipsResults & InvestmentExecutives 0 Saving Bookmark this article Bookmarked
CPG: Food Growth Makes Happy Joe’s Happy Customer frequency matters. When you are a restaurant, looking at your concept, trying to drive top-line sales and bottom-line profits, start with the menu. That according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. That said, leveraging the menu to increase customer frequency without operational disruption is an art and Happy […] Grocerant Guru December 7, 2023December 7, 2023 3 min read Dept. DairyData & InsightsShoppersRestaurantsDept. FrozenInternational - North AmericaMarketing: Social MediaTwitterMeta (Facebook)ExecutivesDept. Fresh 0 Saving Bookmark this article Bookmarked
Trends & External Forces NRF Retracts Claim that Organized Retail Crime Accounted for ‘Nearly Half’ of Retail Shrink The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center. The NRF report was […] Retail TouchPoints December 7, 2023December 7, 2023 2 min read Legal & CriminalTargetLowesResults & InvestmentMarketing: Social MediaExecutivesData & InsightsThick DataTechnology & InnovationPartnershipsDept. Sporting goodsDept. NonfoodBrick and MortarAgencies 0 Saving Bookmark this article Bookmarked
Trends & External Forces Channel: Mass Department: Consumer Durables Department: Nonfood Corporate Strategy Corporate Finance Partnerships & Alt Profit Media & Marketing Agencies & Vendors Data & Insights Technology & Innovation Trends & External Forces Stores & Formats NRF Retracts Claim that Organized Retail Crime Accounted for ‘Nearly Half’ of Retail Shrink The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center. The NRF report was […] Written by Retail TouchPoints December 7, 2023December 7, 2023 Saving Bookmark this article Bookmarked
Data & Insights Corporate Strategy Data & Insights Technology & Innovation Associates & Employees Stores & Formats Walmart’s hiring and wage pressures have eased, CEO says Walmart CEO Doug McMillon also said artificial intelligence is changing employees’ roles across stores and in warehouses. Written by CNBC December 6, 2023December 7, 2023 Saving Bookmark this article Bookmarked
Technology & Innovation Media & Marketing Shopper & Customer Technology & Innovation Regional grocers’ e-commerce sales slip in Q3, research finds The drop is due to a higher rate of lapsed shoppers who have either gone back to in-store buying or switched to a competitor’s online services, a new Brick Meets Click and Mercatus report found. Written by Grocery Dive December 6, 2023December 7, 2023 Saving Bookmark this article Bookmarked
Shopper & Customer Corporate Strategy Shopper & Customer Trends & External Forces Walmart CEO says consumers may not be as resilient next year, even as deflation starts to show In a CNBC interview, Walmart CEO Doug McMillon said the discounter is gearing up for a year when it faces tougher comparisons because of falling prices. Written by CNBC December 6, 2023December 7, 2023 Saving Bookmark this article Bookmarked
Channel: Delivery Channel: Ecommerce & Digital Trends & External Forces DoorDash named one of Fortune’s Future 50 Companies The delivery company made the list out of 1,000 publicly traded companies that were considered Written by Supermarket News December 6, 2023December 7, 2023 Saving Bookmark this article Bookmarked