Trends: Tech

Articles on Trends in retail tech.

  1. Technology & Innovation

FaceTime with the Content Guy:  Tech Solutions On The Agenda @ NGA 

I’m really looking forward to the Technology Innovation Summit at the National Grocers Association (NGA) show in Las Vegas – it is happening in just five days.  Today, I have a preview of a number of sessions, including one with BirdZi CEO Shekar Raman in which we talk about “redefining customer-centricity,” and another with Jon […]
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  1. Trends & External Forces

Come Hang With KC, Michael & Tom @ NGA 2024!

As previously mentioned here on MNB, Michael Sansolo, Tom Furphy and I all will be out at the National Grocers Association (NGA) show in Las Vegas next week – we’ll all be facilitating the Technology innovation track on Sunday morning, March 10. On Saturday night, March 9, we’re going to try to camp out at […]
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  1. Technology & Innovation

3 Keys to Creating Experiences that Gen Alpha Loves

Gen Alpha is poised to reach 2 billion people by 2025, making it the largest generation in history, according to Matt Smith, Trends Manager at GWI. However, the influence and impact of this consumer base already are significant, considering the heightened role they’ve played in household decision-making processes since the start of the pandemic. “Families […]
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  1. Data & Insights

How To Maintain Dominance on the Amazon Retail Media Network With Advanced Data Analytics DSI

“If you have top organic placement, having always-on paid is probably not the best use of dollars. But what happens if you don’t is, you’ll see your organic ranks start to come down … a slow in and out strategy is actually how you can keep your balloon up in the air.” — Aisha Khan, […]
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  1. Department & Category

What’s Lay’s and IHOP Now Offering Rooty Tooty Fresh ‘N Fruity Chips

  Food Marketers have great jobs and most have lots of fun while working.  Imagine being the new person on the marketing staff and tasked with driving brand awareness while driving top-line sales and bottom-line profits for the brand.  According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® blending pancakes and potato […]
3 min read
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  1. Channel: Convenience

Wawa’s New Revenue Stream via New Retail Media Network

  So, Wawa recently launched the Goose Media Network, a retail media network (RMN) designed to enhance offerings for its dedicated consumer base. According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® this moved with edify Wawa’s relationship with consumers and brands driving Top-line sales and Bottom-line profits. Through this network, Wawa’s customers can engage with partner […]
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  1. Media & Marketing

FaceTime with the Content Guy:  Feedback Facilitation

One of the features of the Technology Innovation track at the upcoming National Grocers Association (NGA) show in las Vegas will be the ability for the audience to provide instant feedback and questions – an ability that retailers would be well advised to embrace.  After all, if you can get fast feedback from customers it […]
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  1. Technology & Innovation

Dartmouth Tuck School of Business taps Mashgin AI self-checkout tech fto boost dining experience

Mashgin reports deployment of its self-checkout technology at Dartmouth’s Tuck School of Business in Hanover, New Hampshire. New touchless self-checkout kiosks speed up the checkout experience for Tuck students, with average transaction times at Mashgin kiosks said to be between 10 and 16 seconds. These use AI powered computer vision to recognise and ring up […]
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  1. Technology & Innovation

Top Changes in the Retail Market

One of the most promising changes in the retail market has been the regrowth of consumer confidence. At the end of 2023, both financial well-being and future financial confidence hit the highest levels in two years. This has been facilitated by the easing rate of inflation and while, consumer attitudes are not back to where […]
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  1. Technology & Innovation

Whither Self-Checkout?

The San Francisco Chronicle reports that “as more retailers fret over theft in California stores, it appears another major chain is reconsidering its use of self-checkout machines. “Following in Target’s footsteps, at least one California Walmart has roped off its self-checkout area, reports KTLA. The store is in West Hills, a community in Los Angeles […]
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  1. Technology & Innovation

Nvidia’s New Sovereign AI Claims To Reshape Tech Landscape

Nvidia saw a surge in its stock value after surpassing Q4 earnings projections, mainly due to robust sales of data center graphics chips. CEO Jensen Huang outlined plans beyond corporate sales, aiming for a new market: sovereign AI.
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  1. Channel: Drug

Your Views:  The Complacency Malady

Different reactions to my criticisms of CVS. First, the one that took me to task: KC, shame on you! You have “one” customer who has raged, “outrage”  with a CVS experience.  Hello!  There are about 10,000 CVS locations in the US, and you site one disgruntled customer.  You, if ANYONE, should know that one customer […]
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  1. Technology & Innovation

Future-Proofing Retail Through Wi-Fi Automation

The modern retail business owner knows these facts: their customers expect an experience that’s efficient, effortless, and caters to their preferred way of buying. As consumer shopping habits continue to evolve — expedited in part due to the global pandemic that forever changed how we buy — retail operators must remain at the forefront of […]
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  1. Channel: Restaurants

Starbucks is Banking on Interactive Participatory Marketing

  Starbucks, the world’s largest coffee chain, has recently announced a new loyalty partnership with Bank of America, one of the leading financial institutions in the U.S. The partnership aims to offer millions of Bank of America cardholders and Starbucks Rewards members the opportunity to earn more benefits by linking their accounts. This is an […]
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  1. Technology & Innovation

Retail technology veteran Glenn Faulkner moves on up at autonomous stores specialist AiFi

Glenn Faulkner has taken on the role of Hardware Product Manager at checkout-free stores firm AiFi. Faulkner joined the company in 2020, as Technical Program Manager, and was most recently Solutions Architect. Prior to AiFi, he was Client Delivery Analyst at Bossa Nova Robotics. His CV also includes stints as E-commerce Manager at J E […]
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  1. Media & Marketing

Claire’s Continues Lifestyle Push with Plans for Branded Products

Claire’s evolution from retailer to lifestyle brand continues with the appointment of IMG as its global licensing partner to create a range of Claire’s-branded products. Under the multi-year agreement, IMG will bring to market complementary products that support Claire’s brand purpose of inspiring self-expression and individuality, in categories including apparel, fashion accessories and room décor […]
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  1. Data & Insights

Gen AI’s Impact on Retail: Overcoming Data Challenges and Ethical Considerations

Microsoft and Google strategically unveiled their generative artificial intelligence capabilities for the retail industry in time for the National Retail Federation’s 2024 Big Show in New York, capturing the attention of the world’s leading retailers and industry leaders at this premier event. These offerings, spanning customer engagement, shopper journey experiences, and operational enhancements, align seamlessly […]
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  1. Technology & Innovation

How Traceability Technology is Helping Luxury Retailers Stay in the Game

In an age where everyday goods cost more than ever, is our appetite for the finer things subsiding? According to Bank of America card data, credit card spending for luxury fashion is down 16 percent year-over-year, the product of a six-quarter-long decline. In October, one of the world’s top luxury retailers saw its stock drop […]
3 min read
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  1. Channel: Grocery

SpartanNash Expands Robot-Supported Inventory Insights to 75 Stores

Following a 15-store pilot project that kicked off in May 2023, SpartanNash has deployed Tally, an autonomous inventory robot, in 60 more company-operated stores across the Midwest. The retailer operates 144 supermarkets, mostly under the Family Fare, Martin’s Super Markets and D&W Fresh Market banners. The robots from Simbe support the solution provider’s Store Intelligence […]
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  1. Technology & Innovation

Unleashing the promise of retail technology – disparity emerges between large and small retailers

Navigating the dynamic retail tech landscape, from AI to robotics, offers promise and challenges. Retailers chase efficiency, personalised experiences, and profitability but grapple with implementation challenges. A disparity is emerging between larger retailers with resources to invest and smaller players, posing a formidable competitive gap. That’s the view of Toby Pickard, Retail Futures Senior Partner […]
3 min read
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  1. Technology & Innovation

NRF 2024: How Retail Tech Innovates Around the Customer Experience

Year in and year out, retailers are always working to give shoppers a richer, more rewarding experience. This never-ending journey requires retailers to carefully balance customer demands against their own budgets and margins. Increasingly, retail businesses look to the latest technology for solutions to their biggest problems.  At the National Retail Federation’s Big Show 2024, […]
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  1. Technology & Innovation

The Innovation Conversation:  E-Grocery 3.0

The continuing goal of “The Innovation Conversation” is to explore some facet of the fast-changing, technology-driven retail landscape and how it affects businesses and consumers. It is, we think, fertile territory … and one that Tom Furphy – a former Amazon executive who led the team that developed Amazon Fresh, and currently CEO and Managing […]
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  1. Technology & Innovation

Emerging Technologies in Last-Mile Delivery

The explosive growth in e-commerce that flowed from the COVID-19 pandemic has made last-mile delivery more important than ever in the retail industry. Companies that meet consumer expectations when it comes to last-mile delivery will be well-positioned to thrive. Meeting those expectations, however, is easier said than done, as consumers want delivery to be fast, […]
3 min read
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  1. Technology & Innovation

US Retail Trends to Watch

Retail, like all other industries, has had to respond swiftly to societal developments and changing attitudes of the US public. With the explosion of AI, a new door has opened for retail marketing and advertising, which will break through boundaries and expand the limits of consumers’ imagination. This article discusses key trends driven by technological […]
4 min read
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  1. Shopper & Customer

The Velocity Imperative: E-Commerce’s Need for Speed

In the relentless world of e-commerce, speed stands as the linchpin to success. Modern times are defined by the “need-it-now” attitude, shorter attention spans, and a surge in TikTok and Instagram shopping experiences. As consumers demand faster interactions, the urgency for swift e-commerce transactions has never been clearer. A core challenge for e-commerce merchants is […]
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  1. Technology & Innovation

Looking a Customer Ahead Restaurants Should Utilize Robotic Food Delivery

  The restaurant industry is facing many challenges in the post-pandemic world, such as labor shortages, rising costs, and changing customer preferences. To survive and thrive in this competitive market, restaurants need to adopt innovative solutions that can enhance their efficiency, quality, and customer satisfaction. One of these solutions is robotic food delivery, which is […]
4 min read
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  1. Technology & Innovation

All Self-Checkout Kroger In Dallas Brings Back Cashiers

The Dallas Morning News reports that Kroger is bring human checkout personnel back to a store in the area that it converted to all self-checkout three years ago. “We listened closely to customer feedback and made the decision to convert back to hosting staffed checkout lanes at this store,” John Votava, a Kroger spokesman, tells […]
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  1. Trends & External Forces

Revisiting My 2021 Predictions on the Future of Retail Technology

In 2021, I told Total Retail readers that retailers were two years away from pivotal innovations across several key technology trends. I argued that we would begin to feel the convergence of these technologies happen in 2023, and that retailers would need to get moving — then — to be in a position to succeed, […]
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  1. Department: Consumer Durables
  2. Media & Marketing
  3. Data & Insights
  4. Shopper & Customer
  5. Trends & External Forces
  6. Stores & Formats

TikTok Shop customers spend more at lower ticket apparel retailers

Download full TikTok Shop report Access TikTok and Panel data in Dash. TikTok Shop customers spent 26% of their apparel wallet on Off-Price Department Stores and 11% on Fast Fashion in the 12-months ended February 2024, compared to 24% and 7% for the average shopper. Conversely, TikTok Shop users spent less than their peers at […]
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  7. Technology & Innovation
  8. Trends & External Forces
  9. Associates & Employees

Where Does One U.S. Tax Dollar Go?

See this visualization first on the Voronoi app. Where Does One U.S. Tax Dollar Go? This was originally posted on our Voronoi app. Download the app for free on Apple or Android and discover incredible data-driven charts from a variety of trusted sources. Come tax season, a common refrain is: “what do my taxes even […]
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