Marketing: Loyalty & Subscription

  1. Data & Insights
Struggling to keep up with the pace of modern retail? You’re not alone. The retail landscape is evolving rapidly, and maintaining productivity can feel like chasing a moving target. Enter Artificial Intelligence (AI) – your new strategic partner. Retailers are discovering that AI can do more than just data analysis. It’s time to harness AI […]
  1. Corporate Strategy
Ulta Beauty, which posted strong financial results for 2023, will move into Mexico next year as part of a joint venture with global brands operator Axo. The retailer’s $11.2 billion in net sales for FY 2023, which ended Feb. 3, 2024, was 9.8% higher than the previous year, fueled by a comparable sales rise of […]
  1. Channel: Mass
ABC News reports that Target is expanding on its test of a self-checkout policy that restricts those lanes to people buying 10 items or fewer.  last year it tested the approach in 200 stores, and found that “self-checkout was twice as fast at those test stores.” Now, Target said it is “rolling out Express Self-Checkout […]
  1. Corporate Strategy
It was a tough week to be at the top in retail with a number of companies announcing CEO switch-ups following disappointing performances, including Petco, Under Armour, Fossil Group and, as Retail TouchPoints previously reported, Allbirds. Former Best Buy COO to Lead Petco While CEO Search Gets Underway Ron Coughlin — who led Petco through […]
  1. Data & Insights
In the contemporary digital landscape, the seamless exchange of data isn’t merely a convenience; it’s an imperative for businesses committed to achieving operational excellence. At the core of this data ecosystem are APIs that connect different systems and enable efficient communication. Among them, conversion APIs stand out as powerful tools proficient in translating data across […]
  1. Technology & Innovation
RTIH Editor, Scott Thompson, brings you his top ‘future of retail’ systems launches and deployments from the past week, including Jisp, Walmart, Global Fashion Agenda, PDS Ventures, Pinterest, the Retail Trust, and The Very Group. Jisp In a review of its Scan & Save app’s performance through February, Jisp says it found that the total […]
  1. Shopper & Customer
Increasing customer loyalty is always top of mind for retailers. Loyal customers spend more money at their favorite businesses, patronize shops more often, and promote the brands they love to other consumers in their networks. To create loyal customers, forward-thinking retailers can utilize the tried-and-true gift card to engage customers and enhance buying experiences. In […]
  1. Shopper & Customer
Consumers want convenience, personalization and value — it’s what pushed the U.S. retail market to a record $5.13 trillion in 2023. As inflation subsides, what shoppers want and how they spend will keep playing a big role in how the market evolves. Retailers need to keep pace with a more connected, savvy and discerning customer […]
  1. Shopper & Customer
Consumers love paying with installment plans. A recent report confirms that 60 percent of shoppers over the past year chose to pay for their purchases with interest-free installments, and most of those shoppers (45 percent) chose to do so with their own general-purpose credit cards. Even though the consumer is clearly voting with their wallets […]
  1. Trends & External Forces
Navigating the data privacy landscape these days can be daunting, particularly with the continual emergence of new state and federal regulations. We now have 13 state laws signed, and many others to come online in the next year, not to mention sector-specific laws. These have led to hundreds of lawsuits and enforcement actions. Given that […]
  1. Shopper & Customer
Online grocery shopping has skyrocketed in popularity over the last four years. Today, major grocery store chains like Kroger and Albertsons offer mobile apps to their customers for easy ordering or delivery. Separately, third-party services such as Instacart work with shoppers to get their groceries delivered to their homes. This convenience and efficiency have turned […]
  1. Technology & Innovation
A human touch holds significant value in the retail customer experience and is important to get right. When done well, a customer’s interaction with in-store staff can increase sales opportunities and drive loyalty. However, a poor interaction can result in the complete opposite. Recently, technology adoption in retail has increased, with 88 percent of senior […]
  1. Channel: Grocery - Natural
  While the acquisition of Whole Foods by Amazon in 2017 brought potential benefits, there have also been criticisms of Amazon’s approach, including our own Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions. Here are 8 points often mentioned: 1.       Branding: Buying Whole Food aka ‘Whole Paycheck’ Amazon missed an opportunity to reposition […]
  1. Media & Marketing
In episode 443 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Rob Robillard, chief merchandising officer of HSN, a leading interactive and lifestyle retailer that is part of Qurate Retail Group. Listen in as Robillard provides an overview of HSN’s history in enabling video commerce and live shopping (1:00), the retailer’s increased focus on streaming […]
  1. Shopper & Customer
Creating a positive customer experience lies at the heart of every brand’s purpose in the journey to nurturing and retaining customers. But how does the post-click experience factor into this important dynamic? In an ever-evolving and crowded marketplace — and with social commerce increasingly dictating how customers are introduced to brands and shop with them […]
  1. Technology & Innovation
The convenience of browsing products from anywhere, coupled with the ease of doorstep delivery, has caused a surge in online shopping. In fact, a recent report released by UPS Capital Insurance Agency, Inc. found that almost all surveyed small and midsized merchants (99 percent) claimed an increase in their shipping volume over the past two […]
  1. Media & Marketing
Don’t want to cook, don’t want to do dishes, well according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® your kids don’t want you hear you complain about cooking dinner either. Chuck E. Cheese has a new program for that has a great chance to make the entire family happy according to […]
  1. Channel: Dollar/Value
Discount supermarket retailer Lidl U.S. has named four executives with extensive retail experience to top posts, including naming Frank Kerr as the company’s first-ever Chief Customer Officer. Kerr is returning for a second stint at Lidl U.S., where he was one of the first 50 employees, and he’ll be responsible for driving a holistic customer […]
  1. Channel: Mass
Target reported Q4 and 2023 financial results at its annual investor day on March 5, 2024. Quarterly comp performance improved sequentially from Q2 to Q4, but 2023 ended with comps down -3.7%. Profitability outperformed expectations as the company realized $2B of operating income growth in 2023 and reported notable gross margin improvements. The stock was […]
  1. Data & Insights
With the global pandemic acting as a catalyst for change, retailers have been thrust into a new realm of challenges and opportunities. The acceleration in the adoption of digital tools and strategies has become a lifeline for many, enabling them not only to survive but to thrive amidst unprecedented conditions.   A recent panel hosted by […]
  1. Channel: Dollar/Value
CHESAPEAKE, Va.–(BUSINESS WIRE)–Family Dollar (Dollar Tree, Inc., NASDAQ: DLTR) has joined the Ibotta Performance Network (IPN), the first digital network that delivers coordinated promotions across retailer platforms, large third-party publisher sites and Ibotta’s leading direct-to-consumer properties. The collaboration aims to advance Family Dollar’s digital engagement and customer experience to drive more value and loyalty among […]
  1. Technology & Innovation
It’s Friday, the weekend is almost upon us, so let’s kick back and reflect on another eventful week for the retail systems space. Here’s your briefing on the most important stories from the past five days, including Boots UK and Ireland, Retail Technology Show 2024, Co-op, Uber Direct, N Brown, Google Cloud, and REWE Group. […]
  1. Channel: Restaurants
  Grocery stores and Convenience stores may be selling more grocerant niche Ready-2-Eat and Heat-N-Eat meals and meal component that ever, however Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® strongly believes that restaurants hold several advantages over convenience stores (c-stores) and grocery stores when it comes to selling meals to-go: Specialization in […]
  1. Trends & External Forces
Comments from Chairman and CEO Rodney McMullen. "Kroger achieved strong 2023 results, in line with our long-term growth model and built upon three consecutive years of historic growth.
  1. Channel: Convenience
  If you love music by now you know what a great line-up of events Live Nation has in 2024.  You might already have some tickets.  If not don’t worry 7-Eleven jut might be the one company that can get you tickets to one of your favorite Live Nation events according to Steven Johnson Grocerant […]
  1. Channel: Mass
Got this email responding to Tom Furphy’s and my Innovation Conversation about Walmart’s Luminate program: Walmart does not necessarily need to use data to target specific customers because they attract a large percentage, overall, of demographic and income levels.  If they already know that XX% of people from a specific economic level regularly shop in […]
  1. Shopper & Customer
From brand and product options to the methods to purchase, consumers have more choices than ever in how their shopping experience comes to life. The most recent shift in consumer mindset and shopping preferences happened as a result of the COVID-19 pandemic. Because so many retailers were forced to shift to online-only during this time, […]
  1. Technology & Innovation
Puma has moved all of its ecommerce operations to Google Cloud in an effort to improve its online experience with enhanced personalization and more efficient data management processes. Puma already has shifted parts of the brand’s ecommerce system, including Puma.com, over to Google Cloud, and plans to consolidate all of its global ecommerce data and […]
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  1. Media & Marketing
  2. Corporate Strategy
  3. Media & Marketing
  4. Data & Insights
  5. Shopper & Customer
  6. Trends & External Forces
See this visualization first on the Voronoi app. Car Brand Loyalty in 2024 This was originally posted on our Voronoi app. Download the app for free on iOS or Android and discover incredible data-driven charts from a variety of trusted sources. This graphic visualizes the best and worst car brands in terms of brand loyalty. […]
  1. Retail Ecosystem
  2. ESG
  3. Media & Marketing
  4. Agencies & Vendors
  5. Retail Ecosystem
  6. Data & Insights
  7. International
  8. Shopper & Customer
  9. Technology & Innovation
  10. Trends & External Forces
  11. Operations & Supply Chain
Shoptalk always brings the best and brightest minds of the industry together for four days packed with insights, networking opportunities, trend predictions and so much more. This year, the spring event in Las Vegas was no exception. But like many other major industry events, Shoptalk can feel like you’re sprinting a marathon — there’s so […]
  1. Department: Consumer Durables
  2. Department: Consumer Durables
  3. Corporate Strategy
  4. Corporate Finance
  5. Partnerships & Alt Profit
  6. Shopper & Customer
  7. Trends & External Forces
  8. Stores & Formats
Amid faltering demand for shoes and clothing as well as slipping digital sales, Nike Inc. said last week that it will bank a lot more on the thing it has spent the past several years turning away from: other retailers. Executives discussed those plans on Nike’s earnings call, during which it announced that while fiscal […]
  1. Trends & External Forces
  2. Department: Food
  3. Department: Nonfood
  4. ESG
  5. Partnerships & Alt Profit
  6. Agencies & Vendors
  7. International
  8. Shopper & Customer
  9. Trends & External Forces
  10. Operations & Supply Chain
The Federal Trade Commission (“FTC”) is set to release an updated version of its Guides for the Use of Environmental Marketing Claims this year. These “Green Guides” — which haven’t been updated in over a decade — do not have the force of law but provide marketers with guidance on how to make properly substantiated […]

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