1. Channel: Delivery
Dave Bass, managing director of FreshDirect, takes stock of the online grocer on the occasion of its 20th anniversary. He tells this week’s Video Forum about how FreshDirect has helped change the way that consumers approach food shopping, the importance of maintaining close ties with local farmers and other suppliers, efforts to build customer loyalty, […]
  1. Channel: Grocery
Bloomberg Second Measure is out with an analysis of how consumer spending has changed during a time of high inflation and supply chain issues, concluding that “average transaction values increased the most year-over-year at H-E-B and The Kroger Company, but Ahold Delhaize saw the most growth in year-over-year sales. “H-E-B and Kroger saw the most […]
  1. Media & Marketing
AdWeek reports that “online grocery shopping company FreshDirect has appointed BAM Strategy, a Montreal-based digital agency, as a strategic partner to build the company’s first-ever loyalty program. The goal of the project is to attract new customers and provide more value to existing ones, while also driving sales and retention.” According to the story, “BAM […]
  1. Technology & Innovation
Retail tech unicorn, Fabric, a specialist in robotic micro-fulfilment technology, is laying off over 120 employees, more than a third of its workforce, as it shifts its business strategy. Last year, Fabric, formerly known as CommonSense Robotics, raised $200 million in a Series C funding round at a valuation of over $1 billion. We are […]
  1. Channel: Grocery
ZAANDAM, Netherlands — Ahold Delhaize said its global retail portfolio reported sales growth of 8.3% in its first quarter as food-at-home consumption continued to prove resilient. Sales benefited from recent store acquisitions as well as favorable currency rates; at constant exchange rates, net sales increased 3.6% in the period to April 3. Net sales at […]
  1. Associates & Employees
Apple retail store workers at the Cumberland Mall location in Atlanta filed for a union election with the National Labor Relations Board (NLRB) on April 20, 2022, with 70% of the group of more than 100 eligible employees signing union authorization cards. This store’s employees become the first within the company’s U.S. operations to demand […]
  1. Associates & Employees
•  From the Los Angeles Times: “Whipsawed by the pandemic, spurred by fury over wage stagnation and alarmed by inflation, Southern California’s unionized grocery workers gained their biggest pay raises in decades Thursday as they ratified a new contract with the region’s largest food chains. “The three-year contract’s overwhelming approval, by 87%, followed strike authorization […]
  1. Associates & Employees
Apple associates at the retailer’s flagship Grand Central Terminal location in Manhattan have begun to formally collect signatures to form a union, according to a post on the organizers’ website. The group, called “Fruit Stand Workers United,” voted on Feb. 21, 2022 to affiliate with Workers United, the same union that has supported unionization efforts […]
  1. Associates & Employees
FreshDirect employees have reportedly become the latest retail workers to unionize after they ratified a collective bargaining agreement with the United Food and Commercial Workers (UFCW), according to Supermarket News. Approximately 1,800 employees will be represented by UFCW Local 342. The FreshDirect workers include butchers, fish cutters, deli slicers and online order pickers across three […]
  1. Trends & External Forces
ZAANDAM, the Netherlands — Ahold Delhaize reported strong fourth-quarter results that beat expectations, helped by increased online sales boosted by the pandemic. A report by Reuters noted that the company’s net sales in the final quarter of 2021 totaled 20.1 billion euros ($22.8 billion), beating a forecast of 19.8 billion euros in a company-compiled poll […]
  1. Channel: Grocery
Ahold Delhaize held its 2021 Investor Day yesterday, and in a series of presentations laid out its plans and targets for the next several years.  Among them:  “Ahold Delhaize expects to accelerate net sales growth with €10 billion ($11 billion US) in incremental sales from 2023-2025. Net consumer online sales are planned to double between […]
  1. Department: Food
The Bronx Times reports that “Ahold Delhaize-owned e-grocer FreshDirect and “its charitable partner, NY Common Pantry (NYCP), announced the launch of a new mobile pantry last week … Made possible by FreshDirect customer donations, the fully equipped vehicle, which will travel the streets of New York City, is the latest innovation in reimagining the pantry […]
  1. Corporate Finance
RTIH rounds up the retail systems ventures who have been making waves with major investments, including Gorillas, Fabric, Thrasio, and Attest. 1. kevin. kevin., a Lithuanian startup which provides a payment infrastructure for online, mobile, and physical sales, has secured $10 million of capital in a seed funding round. The investment, which brings the company’s total capital raised […]
  1. Channel: Grocery
ZAANDAM, the Netherlands — Ahold Delhaize has appointed Dave Bass to be managing director of its FreshDirect unit, effective September 20. He succeeds Farhan Siddiqi, chief digital officer of Ahold Delhaize, who has served as interim CEO since May.  Dave Bass “I would like to congratulate Dave on his appointment to lead FreshDirect,” Ahold Delhaize CEO Frans Muller […]
  1. Department: Food
Online grocer FreshDirect announced today that it will offer shoppers new discounts this fall on a selection of products across a variety of categories, beginning September 1. Fresh Direct has also introduced their parent company Ahold Delhaize’s private brands, including the natural and organic private brand Nature’s Promise and premium tier private brand Taste of Inspirations. […]
  1. Department: Beverage
The delivery of booze continues to expand. Online retailer FreshDirect is offering two-hour beer, wine and spirit delivery in the Hamptons and Montauk areas of New York state. The Hamptons and Montauk are exclusive areas where people from New York City vacation in the summer. The move makes sense, as people are willing to pay […]

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Editor’s Choice

  1. Channel: Club
  2. Corporate Strategy
  3. Owned Brands (Private Label)
CFO Richard Galanti says customers not trading down to private label Costco Wholesale has followed up one strong fiscal year with another. The Issaquah, Wash.-based warehouse club chain posted double-digit net and comparable sales growth for its fiscal 2022 fourth quarter and full year, while topping Wall Street’s consensus earnings-per-share forecast for both periods. Related: Costco […]
  1. Technology & Innovation
  2. Channel: Ecommerce & Digital
  3. Channel: Mass
  4. Corporate Strategy
  5. Corporate Finance
  6. Partnerships & Alt Profit
  7. Media & Marketing
  8. Data & Insights
  9. International
  10. Shopper & Customer
  11. Start Ups
  12. Technology & Innovation
  13. Trends & External Forces
  14. Associates & Employees
  15. Operations & Supply Chain
  16. Stores & Formats
RTIH rounds up the retail systems ventures whose funding rounds have been making headlines, including Swiftly, Ryft, Instant Commerce, and 1MRobotics. 1. Ryft Ryft, a PSD2 compliant payments system firm, has raised a seed round, led by SFC Capital. Additional investors include the ex-founder of Shutterstock and the founder of LoveFilm. This brings Ryft’s total […]
  1. Operations & Supply Chain
  2. Channel: Mass
  3. Corporate Strategy
  4. Media & Marketing
  5. Shopper & Customer
  6. Retail Operations
  7. Holiday & Events
  8. Merchandising
  9. Operations & Supply Chain
Axios reports that “Walmart+ members in some U.S. markets will be able to schedule to have returns picked up from their doorsteps starting the first week in October … ‘Return Pickup from Home’ is scheduled by app.” Walmart says that “members won’t need to provide a box or a label – simply hand off the […]