1. Shopper & Customer
The American Customer Satisfaction Index (ACSI) Retail and Consumer Shipping Study 2023-2024 is out, concluding that “overall customer satisfaction surging 4% to a score of 78.0 (out of 100).” According to the report, “More than 60% of retailers measured see their individual ACSI scores improve in 2024 …  Customer satisfaction with online retailers remains unchanged […]
  1. Channel: Grocery
 ​[[“value”:”In this week’s recap of the Top 10 most popular Supermarket News articles, the top story was Kroger revises forecast following tepid Q3. Kroger might already be feeling the effects of deflation, as the Cincinnati-based grocer reported a relative”]] 
  1. Technology & Innovation
Got the following email regarding my conversation with ReposiTrak’s Randy Fields and Dr. Benjamin Miller, executive vice president of regulatory and scientific affairs of The Acheson Group (TAG): Thank you for presenting the discussion about the FDA’s new traceability requirements.  People in our industry are simply not aware of the impending, major disruption in logistics […]
  1. Channel: Grocery
dunnhumby has released a special edition of the dunnhumby Retailer Preference Index (RPI), this one “designed to determine which retailers in the $1 trillion U.S. grocery market personalize the shopping experience best for their customers.” The winner is:  Amazon. H-E-B and Kroger came in second and third. According to the report, “These three retailers are […]
  1. Department: Food
    [[“value”:” Consumers flocked to the frozen-food aisles during the peak of the pandemic, and some of that heightened demand appears to have staying power. Dollar sales of many frozen items have continued to show growth over the last three years, including frozen meals, desserts, and frozen fruits and vegetables. Although price inflation is […]
  1. Corporate Strategy
    [[“value”:” Andre Persaud has been named president and CEO of retail for United Natural Foods Inc. Persaud will be in charge of UNFI’s Cub Foods and Shoppers Food Warehouse. He has spent almost 30 years in retail and has served in senior leadership roles with major food and pharmacy companies the last two […]
  1. Corporate Strategy
PROVIDENCE, R.I. — United Natural Foods, Inc. (UNFI) announced the appointment of Andre Persaud as president and chief executive officer of Retail, effective November 6, 2023. Persaud will lead the company’s two retail banners, CUB (located primarily in Minnesota) and Shoppers Food Warehouse (located primarily in Washington D.C. and Maryland). He will serve on UNFI’s […]
  1. Channel: Grocery
    [[“value”:” In this week’s recap of the Top 10 most popular Supermarket News articles, the top story was Publix introduces 9 limited-time private label ice cream flavors. Publix has launched nine limited-time own brand ice cream flavors for the fall / winter season. Most flavors are available in quart-size cartons; however, three flavors — Peppermint […]
  1. Channel: Grocery
    [[“value”:” Five ShopRite supermarkets will be closing in the Albany, N.Y., area, reports local news affiliate WROB. The closings are expected to happen around Dec. 9, and as many as 500 workers will be out of a job, according to Wakefern Food Corp., which owns the ShopRites.  Locations in the New York […]
  1. Channel: Grocery
NEW YORK — Time is running out to register for NACDS’ 90th anniversary celebration. Chain Drug Review, Drug Store News, The Emerson Group and MMR have joined forces to celebrate the contributions of the National Association of Chain Drug Stores and community pharmacy retailers. Registration is open for this special event, which will be held […]
  1. Technology & Innovation
The Atlantic has a piece suggesting that “all is not rosy in the world of self-checkout, and some companies seem to realize it. Walmart has removed the kiosks entirely from a handful of stores, and is redesigning others to involve more employee help. Costco is stationing more staffers in its self-checkout areas. ShopRite is adding […]
  1. Channel: Mass
    [[“value”:” With the potency of targeted online ads fading, more grocery retailers are back to pulling out free samples for shoppers, according to reporting from Bloomberg News. In August, Walmart rolled out a new retail media strategy that also leans into weekend-only demo stations where brands can show off their products in person. […]
  1. Technology & Innovation
AMBLER, Pa. — Two short spans of time — one just over 7 seconds and the other just under 15 minutes — were among the many talking points at The Emerson Group’s 2023 Industry Day last week. The day-long event brought together retailers and suppliers, brand innovators and other thought leaders to discuss the future […]
  1. Technology & Innovation
On the subject of the Amazon-FTC legal battle, one MNB reader wrote: If I was the retail industry and individual grocers, I would be watching this closely.  On the surface, this looks like the FTC is taking its flashlight into Amazon’s dingy basement and shining a light into the dirty corners of retail practices.  But […]
  1. Channel: Grocery
    [[“value”:” Village Super Market on Wednesday said same-store sales were up 3.2% for the fiscal fourth quarter and 3.5% for the full fiscal year, driven mostly by inflation. The sales gains helped fuel profit growth in the fourth quarter and year, which ended July 29. Quarterly net income rose 21%, to $15.3 million, […]
  1. Channel: Grocery
Placer.ai, the location intelligence firm, is out with a new study this week that it says “have seen consistent growth in H1 2023 and are well-positioned to continue their strong performance in H2 and beyond.” They include: •  Stater Bros. Markets:  “Overall monthly visits to the chain grew in 2023 relative to 2022 despite the […]
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Editor’s Choice

  1. Department: Food
  2. Holiday & Events
  3. Operations & Supply Chain
When Valentine’s Day approaches, the world’s craving for fresh roses reaches its peak. Swissport, a leader in the global logistics arena, orchestrates the movement of over 9,000 tons of these love tokens through its acclaimed Flower Corridor, spanning from the Kenyan highlands to Europe.
  1. Channel: Mass
  2. Partnerships & Alt Profit
  3. Data & Insights
Here’s today’s AdExchanger.com news round-up… Want it by email? Sign up here. The Sky Bridges Standalone walled gardens are transforming into an interconnected network of fortresses. It’s not that walled gardens are opening up, exactly, but individual platforms are now actively partnering to allow one-to-one user targeting and other use cases among themselves – but […]
  1. Channel: Grocery
  2. Channel: Ecommerce & Digital
  3. Channel: Grocery
  4. Department & Category
  5. Corporate Strategy
  6. Corporate Finance
  7. Media & Marketing
  8. International
  9. Shopper & Customer
  10. Trends & External Forces
  11. Retail Operations
  12. Associates & Employees
  13. Operations & Supply Chain
  14. Owned Brands (Private Label)
  15. Stores & Formats
ZAANDAM, The Netherlands — Ahold Delhaize reported solid results for its fourth quarter and 2023 fiscal year, with full-year sales and earnings per share in line with expectations. Fourth quarter net sales were €23.0 billion ($24.65 billion), up 1.9% at constant exchange rates and down 1.4% at actual exchange rates. Comparable sales, excluding gas, increased […]
  1. Trends & External Forces
  2. Channel: Ecommerce & Digital
  3. Channel: Grocery
  4. Channel: Mass
  5. Channel: Specialty & Other
  6. Corporate Strategy
  7. Partnerships & Alt Profit
  8. Media & Marketing
  9. Retailer Media
  10. Data & Insights
  11. Shopper & Customer
  12. Trends & External Forces
  13. Merchandising
  14. Stores & Formats
The Wall Street Journal reports that “Walmart is shopping in the TV aisle to help grow its advertising business.  The retail giant is in talks to buy smart television-manufacturer Vizio for more than $2 billion, according to people familiar with the situation. The move would give Walmart more places where it can sell ads and pitch […]
  1. Data & Insights
  2. Department & Category
  3. Department: Consumer Durables
  4. Department: HBC
  5. Department: Nonfood
  6. Data & Insights
  7. Shopper & Customer
  8. Trends & External Forces
  9. Merchandising
We just launched the YipitData Consumer Spend Index (YCSI),  a measure of overall and category-level non-seasonally adjusted US retail sales as observed in a large transaction panel.  In January, YCSI showed consumer spending Y/Y growth (ex-gas stations) decelerated slightly from December. Y/Y growth in core retail sales was relatively stable over this period. YCSI saw […]