Chewy

Articles on Chewy

  1. Shopper & Customer
The American Customer Satisfaction Index (ACSI) Retail and Consumer Shipping Study 2023-2024 is out, concluding that “overall customer satisfaction surging 4% to a score of 78.0 (out of 100).” According to the report, “More than 60% of retailers measured see their individual ACSI scores improve in 2024 …  Customer satisfaction with online retailers remains unchanged […]
  1. Department: Nonfood
In a keynote session during the final day of the NRF Big Show in New York City last week, Sumit Singh, CEO of pet brand Chewy, outlined the company’s vision for the future, including the growing importance of pet healthcare to the business. Singh was interviewed by Phil Wahba, senior writer at Fortune. Here are […]
  1. Department: Nonfood
Pet supplies saw immense growth in 2023, with GMV among top retailers up 16% vs 2022. Generalists Amazon and Walmart contributed largely to the category’s growth, growing their market share at the expense of pet supply pure players, Petco and Chewy. Amazon saw the largest market share gains in the category, up +2.2 pp, while […]
  1. Media & Marketing
The New York Times has a piece about how New Haven-style pizza suddenly seems to be all the rage – with expanding popularity even in its hometown of New Haven, Connecticut, and growing popularity outside the region. Here’s how the Times sketches out the situation: “The pies are distinct: more of a meal than the […]
  1. Data & Insights
In recent years, there has been a noticeable shift from traditional brick-and-mortar shopping to a preference for online retail among consumers. The pet industry seems to be following suit and embracing the digital shift. This trend is supported by the market share that Amazon has gained in this sector. Within the pet supplies market holistically, […]
  1. Corporate Strategy
Struggling retailer GameStop is giving its CEO and chair Ryan Cohen even more control, including the ability to use company cash to buy other stocks. In its quarterly report released Wednesday night, GameStop announced two changes to its corporate investment plan: company cash can now be used to buy equities instead of just short-term debt, […]
  1. Shopper & Customer
Download full report: Chewy’s Battle to Retain Customer Loyalty Historically, Chewy’s revenue growth was largely driven by a growing customer count. However, following the pandemic boom, Net Sales per Active Customer (NSPAC) has become the larger contributor to top-line growth amid an elevated inflationary environment, while Chewy’s customer count growth has slowed dramatically.  According to […]
  1. Channel: Specialty & Other
​[[“value”:” Dive Brief The DTC pet supplies retailer has been looking for someone to fill the role on a permanent basis after Mario Marte stepped down from the role in July. Published Dec. 7, 2023 A Chewy fulfillment center. David Reeder joins the online pet supplies retailer from semiconductor manufacturer GlobalFoundries where he served as […]
  1. Channel: Specialty & Other
PLANTATION, Fla.–(BUSINESS WIRE)–Chewy, Inc. (NYSE: CHWY) (“Chewy”), a trusted destination for pet parents and partners everywhere, has released its financial results for the third quarter of fiscal year 2023 ended October 29, 2023, and posted a letter to its shareholders on its investor relations website at https://investor.chewy.com. Fiscal Q3 2023 Highlights: Net sales of $2.74 […]
  1. Media & Marketing
When you imagine retail media’s place in a marketing funnel, do your eyes look toward the bottom? If so, you may miss out on the full-funnel benefits of retail media networks (RMNs). As marketers, we’re already sold on the performance advantages of RMNs: enormous sets of first-party consumer data, precise attribution and analysis, a future […]
  1. Data & Insights
Key Takeaways Online Marketplaces like Temu and Amazon are outperforming Share of sales online is stable or rising across most categories Luxury and home goods are underperforming Holiday sales decline for first time in years Contact Sales for more details. Holiday sales are down 1.7% YoY in the first 8 days of the holiday season according […]
  1. Partnerships & Alt Profit
CNBC reports that “Amazon is considering an expansion into veterinary telehealth in its latest bid to compete with Walmart, which began offering the service to Walmart+ subscribers earlier this year.” According to the story, Amazon, “which has already expanded into human health with its acquisition of One Medical, is a dominant player in pet food […]
  1. Shopper & Customer
CHICAGO — Mars Snacking, a global leader in the treats and snacks category, announced today a new collaboration with Uber and SKITTLES , with a new brand campaign launching across Uber and Uber Eats. The new collaboration, a first of its kind for Mars, delivers a sweet new experience for hungry Uber Rides and Eats consumers. The new […]
  1. Corporate Strategy
GameStop announced Thursday morning that billionaire activist investor Ryan Cohen would take over as the video game retailer’s chief executive, chairman and president effective immediately — and he won’t be collecting a salary. GameStop’s board, with Cohen abstaining, unanimously voted to appoint the entrepreneur as the retailer’s top executive on Wednesday. Cohen had previously held the title […]
  1. Corporate Strategy
Billionaire entrepreneur Ryan Cohen, co-founder of Chewy, has taken over as the CEO of GameStop, where he already held the position of executive chairman. Cohen, who owns a 12.1% stake in the company, succeeded former CEO Matt Furlong, who was dismissed after the company reported a larger-than-expected quarterly loss. Cohen won’t be receiving a salary…
  1. Trends & External Forces
​[[“value”:” Dive Brief The healthcare apparel brand has tapped Mark Bixby for the role, who brings experience from GameStop and Chewy. Published Sept. 19, 2023 Figs healthcare apparel. The company recently partnered with Eko Health for a digital stethoscope. Courtesy of FIGS “]] 
  1. Channel: Specialty & Other
​[[“value”:” Dive Brief However, executives noted consumer shifts that signal shoppers may be seeking out more value in light of economic uncertainty. Published Aug. 31, 2023 Chewy packages being loaded onto a truck. The online pet retailer reported sales of $2.8 billion in the second quarter. Permission granted by Chewy “]] 
  1. Department & Category
  At the intersection of successful growth and looking a customer ahead is information that helps you drive branding ideations, and customer focused planning.  To that end Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® wants to share with you some new insights via a guest blog, that can assist you in looking […]
  1. Acquisitions, Divestitures & Mergers
Mexican grocer Chedraui, Raley’s Supermarkets and Primark Stores have topped the National Retail Federation’s 2023 Hot 25 Retailers list, which ranks the fastest-growing retail companies in the U.S. The annual ranking is compiled by global marketing consultancy Kantar and is determined by comparing year-over-year increases in domestic sales (in the case of the 2023 list, […]
  1. Acquisitions, Divestitures & Mergers
Mexican grocer Chedraui, Raley’s Supermarkets and Primark Stores have topped the National Retail Federation’s 2023 Hot 25 Retailers list, which ranks the fastest-growing retail companies in the U.S. The annual ranking is compiled by global marketing consultancy Kantar and is determined by comparing year-over-year increases in domestic sales (in the case of the 2023 list, […]
  1. Acquisitions, Divestitures & Mergers
WASHINGTON – Grocery retailers occupy the top two spots on a ranking of the fastest-growing U.S. retailers in 2022. Grocers command three of the top five spots on the latest Hot 25 Retailers list, released this week by the National Retail Federation, which collaborates with Kantar in putting together the annual ranking. Mexico City-based Grupo […]
  1. Department: Nonfood
Everyone loves parody products, those clever almost-branded gifts that draw in a customer, whether online or in a brick-and-mortal store.  Everyone, that is, except the trademark owner. In a recent trademark case, the U.S. Supreme Court made it easier for big brands to enforce their trademarks against joke products. The case involved Silly Squeakers, a […]
  1. Channel: Specialty & Other
Chewy Casting Call for Yoda Pet Lookalikes Chewy is searching for a Yoda pet lookalike to star in an out-of-this-galaxy Star Wars campaign. The best Yoda will embark on an epic mission and receive a custom professional photoshoot, spotlight on Chewy’s website and social media, along with fun items from The Star Wars Collection at Chewy and Chewy’s Personalized Shop. The Star Wars Collection at Chewy has all […]
  1. Media & Marketing
Bed Bath & Beyond didn’t respond well to e-commerce taking much of its business. The retailer shifted its assortment a bit, tried to hone its promotional pricing, and targeted its marketing. But it just couldn’t compete with the assortment found online, nor the convenience of e-commerce, nor with many of the low prices. It never […]
  1. Channel: Specialty & Other
This Spring, Fox’s is launching its new Chewy Mints, marking the brand’s first move outside of the high boil sweet category. Individually wrapped for freshness, Fox’s Chewy Mints have been developed to fill a gap in the market, as while the gums and chews market grew by 12% vs last year and mint flavoured confectionery […]
  1. Media & Marketing
This week we welcome Jarvis Sam founder a leading voice in the world of diversity, equity & inclusion (DE&I), CEO & founder of The Rainbow Disruption, and former head of DEI at Nike. In a thought-provoking and wide-ranging conversation we discuss the business imperative behind being more welcoming to various communities and the range and […]
  1. Associates & Employees
Employees at big tech companies are very happy with their jobs, according to a study of tens of thousands of workers who anonymously ranked their companies for Comparably. “I love our leadership and their understanding of how to navigate the macroeconomic conditions to maintain a strong company outlook,” said an employee of Chewy, which topped […]
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  1. Department: Food
  2. Holiday & Events
  3. Operations & Supply Chain
When Valentine’s Day approaches, the world’s craving for fresh roses reaches its peak. Swissport, a leader in the global logistics arena, orchestrates the movement of over 9,000 tons of these love tokens through its acclaimed Flower Corridor, spanning from the Kenyan highlands to Europe.
  1. Channel: Mass
  2. Partnerships & Alt Profit
  3. Data & Insights
Here’s today’s AdExchanger.com news round-up… Want it by email? Sign up here. The Sky Bridges Standalone walled gardens are transforming into an interconnected network of fortresses. It’s not that walled gardens are opening up, exactly, but individual platforms are now actively partnering to allow one-to-one user targeting and other use cases among themselves – but […]
  1. Channel: Grocery
  2. Channel: Ecommerce & Digital
  3. Channel: Grocery
  4. Department & Category
  5. Corporate Strategy
  6. Corporate Finance
  7. Media & Marketing
  8. International
  9. Shopper & Customer
  10. Trends & External Forces
  11. Retail Operations
  12. Associates & Employees
  13. Operations & Supply Chain
  14. Owned Brands (Private Label)
  15. Stores & Formats
ZAANDAM, The Netherlands — Ahold Delhaize reported solid results for its fourth quarter and 2023 fiscal year, with full-year sales and earnings per share in line with expectations. Fourth quarter net sales were €23.0 billion ($24.65 billion), up 1.9% at constant exchange rates and down 1.4% at actual exchange rates. Comparable sales, excluding gas, increased […]
  1. Trends & External Forces
  2. Channel: Ecommerce & Digital
  3. Channel: Grocery
  4. Channel: Mass
  5. Channel: Specialty & Other
  6. Corporate Strategy
  7. Partnerships & Alt Profit
  8. Media & Marketing
  9. Retailer Media
  10. Data & Insights
  11. Shopper & Customer
  12. Trends & External Forces
  13. Merchandising
  14. Stores & Formats
The Wall Street Journal reports that “Walmart is shopping in the TV aisle to help grow its advertising business.  The retail giant is in talks to buy smart television-manufacturer Vizio for more than $2 billion, according to people familiar with the situation. The move would give Walmart more places where it can sell ads and pitch […]
  1. Data & Insights
  2. Department & Category
  3. Department: Consumer Durables
  4. Department: HBC
  5. Department: Nonfood
  6. Data & Insights
  7. Shopper & Customer
  8. Trends & External Forces
  9. Merchandising
We just launched the YipitData Consumer Spend Index (YCSI),  a measure of overall and category-level non-seasonally adjusted US retail sales as observed in a large transaction panel.  In January, YCSI showed consumer spending Y/Y growth (ex-gas stations) decelerated slightly from December. Y/Y growth in core retail sales was relatively stable over this period. YCSI saw […]

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