Channel: Specialty & Other Chewy holds the top spot as overall satisfaction with online retail declines The American Customer Satisfaction Index’s review of nearly 42,000 consumer surveys found two-thirds of online retailers saw satisfaction drop. RetailDive February 3, 2025February 3, 2025 < 1 min read ChewyConsumersShoppers 0 Saving Bookmark this article Bookmarked
Channel: Specialty & Other Pet Retailer Chewy Sees Surge In Demand Due To Coronavirus Lockdown Chewy is hiring between 6,000 and 10,000 employees at its fulfillment centers to handle a spike in orders. Joan Verdon - Forbes January 18, 2025January 18, 2025 < 1 min read ChewyDept. PetCOVID19Associates 0 Saving Bookmark this article Bookmarked
Operations & Supply Chain Chewy returns to member growth with better site experiences A more convenient in-app experience and positive responses to veterinary clinics helped drive customer growth at the pet goods retailer. RetailDive December 12, 2024December 12, 2024 < 1 min read ReturnsChewyShoppersDept. Pet 0 Saving Bookmark this article Bookmarked
Technology & Innovation Sephora’s Remarkable Rise with Artemis Patrick, President & CEO North America Our very special guest this week is is Artemis Patrick, President of Sephora-North America, clearly one of the most remarkable brands in retail today. Artemis shares her remarkable personal and professional journey, along with the keys to Sephora’s fantastic growth across the last two decades. We explore how the brand creates a harmonized shopping experience, […] Remarkable Retail Podcast December 10, 2024December 10, 2024 2 min read Technology & InnovationAIMarketing: Social MediaExecutivesInternational - North AmericaPodcastsShoppersESG and CSRPredictions and ForecastsCustomer ExperienceDept. GroceryMeta (Facebook)Marketing: BroadcastResults & InvestmentStreamingSustainabilityPartnershipsData & InsightsAmazonKrogerHoliday & EventsGoogleTikTokChewyBrick and MortarStrategyWalmart 0 Saving Bookmark this article Bookmarked
Channel: Mass Holiday spending is flat so far in 2024, TikTok Shop pulls ahead Holiday spending flat compared to 2023 Holiday consumer spending grew 0.1% YoY between November 1st and December 4th according to Earnest credit card data. This marks a deceleration from 2023, which had notched 1.1% YoY growth by this time. Contact Sales for details. Still, positive spending growth is a reversal from the early holiday period. […] Earnest Research December 9, 2024December 10, 2024 3 min read Holiday & EventsData & InsightsMarketing: Social MediaTikTokShoppersDept. ApparelMarketing: TradeWalmartBrick and MortarConsumersData VisualizationAmazonChewyRecommerceCOVID19Home DepotDeliveryBest BuyDept. HBCESG and CSRDept. Pet 0 Saving Bookmark this article Bookmarked
Channel: Specialty & Other Chewy raises full-year guidance as it beats Q3 expectations The online pet retailer saw net sales increase nearly 5% driven by strength in its Autoship subscription service and nondescretionary categories. RetailDive December 5, 2024December 5, 2024 < 1 min read ChewyDept. PetMarketing: Loyalty & Subscription 0 Saving Bookmark this article Bookmarked
Channel: Specialty & Other Chewy Announces Third Quarter 2024 Financial Results PLANTATION, Fla.–(BUSINESS WIRE)–Chewy, Inc. (NYSE: CHWY) (“Chewy”), a trusted destination for pet parents and partners everywhere, has released its financial results for the third quarter of fiscal year 2024 ended October 27, 2024. Fiscal Q3 2024 Highlights: Net sales of $2.88 billion increased 4.8 percent year over year Gross margin of 29.3 percent increased 80 […] BusinessWire - Conference Calls December 4, 2024December 4, 2024 < 1 min read ChewyResults & InvestmentPartnershipsDept. PetGovernment 0 Saving Bookmark this article Bookmarked
Corporate Finance Chewy Posts Mixed Q3 Earnings Report: Autoship Sales Up, Stock Down Chewy posted a somewhat mixed Q3 earnings report. RetailWire December 4, 2024December 4, 2024 < 1 min read Results & InvestmentChewy 0 Saving Bookmark this article Bookmarked
Technology & Innovation Chewy Challenges Robotics Providers to Improve Autonomous Warehouse Picking Chewy and nonprofit robotics hub MassRobotics have created the CHAMP (Chewy Autonomous Mobile Picking) Challenge, offering $30,000 and the potential to work with Chewy going forward to the winning robotics manufacturer. The challenge addresses the physical demands involved in handling large, heavy products, such as bags, boxes and pails of dog food and cat litter, […] Retail TouchPoints November 24, 2024November 24, 2024 < 1 min read Tech: RoboticsChewyOperations & Supply ChainTrends: TechTechnology & InnovationDept. PetMarketing: Social MediaPartnershipsExecutivesDept. GroceryDept. Fresh 0 Saving Bookmark this article Bookmarked
Media & Marketing The Weekly Closeout: Target extends store hours for the holidays, Nuuly launches ‘The Thrift Shop’ It’s been another week with far more retail news than there is time in the day. Below, we break down some things you may have missed during the week and what we’re still thinking about. RetailDive November 15, 2024December 1, 2024 5 min read Holiday & EventsPartnershipsDept. PetGovernmentTargetChewyAcquisitionBrick and MortarShoppersLegal & CriminalMergersPress ReleaseOperations & Supply ChainDept. GroceryDeliveryCustomer ExperienceDept. ApparelMarketing: Social MediaPhilanthropyMarketing: In StoreMarketing: TradeBOPISExecutivesData & InsightsPricing & PromotionsDept. NonfoodDivestituresMerchandising 0 Saving Bookmark this article Bookmarked
Department: Food Reese’s Fast Break bar to hit shelves The Reese’s brand is expanding its UK portfolio with the launch of the Reese’s Fast Break bar, a combination of chewy nougat and peanut butter in a milk chocolate-flavour coating. The launch aims to add a fresh twist to traditional chocolate bars, says Reese’s, which… This story continues at Reese’s Fast Break bar to hit […] Talking Retail October 8, 2024October 8, 2024 < 1 min read International - UKDept. FreshDept. DairyDept. BeverageDept. BakeryChewy 0 Saving Bookmark this article Bookmarked
Holiday & Events The Weekly Closeout: Retailers gear up for the holidays, Figs opens second store [[{“value”:” This audio is auto-generated. Please let us know if you have feedback. It’s been another week with far more retail news than there is time in the day. Below, we break down some things you may have missed during the week and what we’re still thinking about. From the U.S. Postal Service’s partnership with […] RetailDive September 20, 2024September 20, 2024 5 min read Holiday & EventsDept. NonfoodPartnershipsDept. Toys & GamesDept. ApparelGovernmentExecutivesDeliveryData & InsightsShoppersHealth & WellnessPricing & PromotionsDept. PetAmazonTargetAcquisitionReturnsAssociatesCostcoMerchandisingConsumersStore LocationWalmartResults & InvestmentUnileverAgenciesESG and CSRBest BuyKraftHeinzLegal & CriminalMarketing: In StoreMarketing: Loyalty & SubscriptionMarketing: TradeOperations & Supply ChainBrick and MortarPredictions and ForecastsPress ReleaseChewyStrategyWeatherBig LotsBankruptcyMarketing: Social Media 0 Saving Bookmark this article Bookmarked
Channel: Specialty & Other The Weekly Closeout: Chewy plans $500M share buyback, Conn’s receives Nasdaq delinquency notice The online pet retailer agreed to repurchase shares from its largest shareholder, while the home retailer received the notification after not filing its latest quarterly report. RetailDive June 29, 2024June 29, 2024 < 1 min read ChewyDept. Pet 0 Saving Bookmark this article Bookmarked
Department: Food New Magic Cubes bubble gum from Chupa Chups Chupa Chups has launched Magic Cubes colour-changing bubble gum. Soft and chewy in texture, the Magic Cubes have three different colour combinations in a tutti-fruity flavour. Available from June across the convenience channel, an engaging, organic social media campaign will support the launch, ensuring awareness… This story continues at New Magic Cubes bubble gum from […] Talking Retail June 12, 2024June 12, 2024 < 1 min read Marketing: Social MediaHealth & WellnessESG and CSRDept. Natural / OrganicDept. BakeryChewy 0 Saving Bookmark this article Bookmarked
Channel: Specialty & Other Chewy posts 3.1% sales gain in Q1, announces $500M share repurchase program The online pet retailer boosted its profits during the quarter even as its active customer base continues to shrink. RetailDive May 29, 2024May 29, 2024 < 1 min read ChewyDept. PetShoppers 0 Saving Bookmark this article Bookmarked
Department: Nonfood Droopy Dog or Contagious Cat? Call New Walmart+ Telehealth Vet Service Walmart+ has added a new membership benefit designed to appeal to the more than 75% of its members who are pet owners: 24/7 veterinary telehealth services offered in partnership with Pawp. The retailer piloted the offering last year and it became the loyalty program’s most successful limited-time offer of 2023. Key features of Pawp for […] Retail TouchPoints May 24, 2024May 24, 2024 2 min read Dept. PetWalmartHealth & WellnessMarketing: Loyalty & SubscriptionPartnershipsChewyTechnology & InnovationPredictions and ForecastsMarketing: Social MediaDeliveryDept. HBCShoppersExecutivesData & InsightsMarketing: In StoreMarketing: Direct & Personalization 0 Saving Bookmark this article Bookmarked
Channel: Specialty & Other Chewy posts 4.2% sales gain in Q4 even as active customers decline The online pet retailer benefited from sales in the non-discretionary and health categories, as well as its Autoship subscription service. RetailDive March 21, 2024March 21, 2024 < 1 min read ChewyMarketing: Loyalty & SubscriptionDept. PetHealth & Wellness 0 Saving Bookmark this article Bookmarked
Data & Insights Long-Term Themes Webcast Join YipitData Product Expert Manager Katie Tang, Research Specialist Nitin Reddy, and Research Associate Geoffrey Tseng on Wednesday, March 6th at 12:30pm ET as they describe data insights and long-term themes for Wayfair (W) and Chewy (CHWY). The team will discuss: Market share dynamics in home goods and pet retail spaces Competitive landscape and exposure […] Yipitdata February 29, 2024February 29, 2024 < 1 min read Data & InsightsTechnology & InnovationDept. PetMondelezDept. NonfoodChewyPredictions and Forecasts 0 Saving Bookmark this article Bookmarked
Shopper & Customer Retail Customer Satisfaction On The Upswing The American Customer Satisfaction Index (ACSI) Retail and Consumer Shipping Study 2023-2024 is out, concluding that “overall customer satisfaction surging 4% to a score of 78.0 (out of 100).” According to the report, “More than 60% of retailers measured see their individual ACSI scores improve in 2024 … Customer satisfaction with online retailers remains unchanged […] MorningNewsBeat January 31, 2024January 31, 2024 2 min read ShoppersRegional GroceryConsumersHoliday & EventsCostcoPredictions and ForecastsDept. FuelTrader JoesAmazonPublixHEBDept. PetChewyWalmartMarketing: OOHTech: AR and VROwned Brands (Private Label)Operations & Supply ChainMetaverseMeijerAssociatesDeliveryMarketing: In StoreSustainabilityEconomyTechnology & InnovationDept. GroceryCustomer ExperienceWakefernMarketing: Trade 0 Saving Bookmark this article Bookmarked
Department: Nonfood Chewy Invests in Pet Health Through Vet Clinics, Insurance Offering In a keynote session during the final day of the NRF Big Show in New York City last week, Sumit Singh, CEO of pet brand Chewy, outlined the company’s vision for the future, including the growing importance of pet healthcare to the business. Singh was interviewed by Phil Wahba, senior writer at Fortune. Here are […] Joe Keenan January 25, 2024January 25, 2024 3 min read Dept. PetHealth & WellnessChewyTechnology & InnovationResults & InvestmentPredictions and ForecastsOperations & Supply ChainMarketing: Direct & PersonalizationExecutivesDept. Grocery 0 Saving Bookmark this article Bookmarked
Department: Nonfood Are Generalists Pushing Out Pet Supply Pure Players? Pet supplies saw immense growth in 2023, with GMV among top retailers up 16% vs 2022. Generalists Amazon and Walmart contributed largely to the category’s growth, growing their market share at the expense of pet supply pure players, Petco and Chewy. Amazon saw the largest market share gains in the category, up +2.2 pp, while […] 0 Author Missing January 25, 2024January 25, 2024 2 min read Dept. PetData & InsightsWalmartDept. GroceryAmazonCostcoChewyTargetNestle 0 Saving Bookmark this article Bookmarked
Trends & External Forces As consumers pull back on discretionary spending, Chewy focuses on healthcare The online pet retailer’s CEO discussed its recent launch into vet clinics and what’s driving the increased demand for pet health. RetailDive January 19, 2024January 19, 2024 < 1 min read Health & WellnessConsumersChewyDept. PetExecutives 0 Saving Bookmark this article Bookmarked
Media & Marketing New Haven-Style Pizza Is Having A Moment The New York Times has a piece about how New Haven-style pizza suddenly seems to be all the rage – with expanding popularity even in its hometown of New Haven, Connecticut, and growing popularity outside the region. Here’s how the Times sketches out the situation: “The pies are distinct: more of a meal than the […] MorningNewsBeat January 3, 2024January 3, 2024 2 min read Store LocationPredictions and ForecastsPodcastsPartnershipsMeta (Facebook)Marketing: Social MediaMarketing: In StoreInternational - UKDept. GroceryDept. FreshChewy 0 Saving Bookmark this article Bookmarked
Data & Insights Amazon Private Label Disrupting Pet Hard Goods Players In recent years, there has been a noticeable shift from traditional brick-and-mortar shopping to a preference for online retail among consumers. The pet industry seems to be following suit and embracing the digital shift. This trend is supported by the market share that Amazon has gained in this sector. Within the pet supplies market holistically, […] 0 Author Missing December 14, 2023December 14, 2023 2 min read Data & InsightsDept. PetAmazonOwned Brands (Private Label)Marketing: In StoreConsumersChewy 0 Saving Bookmark this article Bookmarked
Corporate Strategy GameStop’s potential new strategy: Let Ryan Cohen buy other stocks with company cash Struggling retailer GameStop is giving its CEO and chair Ryan Cohen even more control, including the ability to use company cash to buy other stocks. In its quarterly report released Wednesday night, GameStop announced two changes to its corporate investment plan: company cash can now be used to buy equities instead of just short-term debt, […] CNBC December 8, 2023December 8, 2023 2 min read ExecutivesResults & InvestmentStrategyData & InsightsDept. FuelEconomyBankruptcyBed Bath & BeyondChewyBrick and Mortar 0 Saving Bookmark this article Bookmarked
Shopper & Customer Chewy facing softening new customer growth Download full report: Chewy’s Battle to Retain Customer Loyalty Historically, Chewy’s revenue growth was largely driven by a growing customer count. However, following the pandemic boom, Net Sales per Active Customer (NSPAC) has become the larger contributor to top-line growth amid an elevated inflationary environment, while Chewy’s customer count growth has slowed dramatically. According to […] Earnest Research December 8, 2023December 11, 2023 < 1 min read ShoppersChewyData & InsightsMarketing: Loyalty & SubscriptionTargetSustainabilityData VisualizationCOVID19Consumers 0 Saving Bookmark this article Bookmarked
Channel: Specialty & Other Chewy names new CFO [[“value”:” Dive Brief The DTC pet supplies retailer has been looking for someone to fill the role on a permanent basis after Mario Marte stepped down from the role in July. Published Dec. 7, 2023 A Chewy fulfillment center. David Reeder joins the online pet supplies retailer from semiconductor manufacturer GlobalFoundries where he served as […] RetailDive December 7, 2023December 7, 2023 < 1 min read ChewyExecutivesDept. Pet 0 Saving Bookmark this article Bookmarked
Channel: Specialty & Other Chewy Announces Third Quarter 2023 Financial Results PLANTATION, Fla.–(BUSINESS WIRE)–Chewy, Inc. (NYSE: CHWY) (“Chewy”), a trusted destination for pet parents and partners everywhere, has released its financial results for the third quarter of fiscal year 2023 ended October 29, 2023, and posted a letter to its shareholders on its investor relations website at https://investor.chewy.com. Fiscal Q3 2023 Highlights: Net sales of $2.74 […] BusinessWire - Conference Calls December 7, 2023December 19, 2023 < 1 min read ChewyResults & InvestmentDept. PetPartnerships 0 Saving Bookmark this article Bookmarked
Data & Insights Holiday sales below year-ago levels as 2023 season begins Key Takeaways Online Marketplaces like Temu and Amazon are outperforming Share of sales online is stable or rising across most categories Luxury and home goods are underperforming Holiday sales decline for first time in years Contact Sales for more details. Holiday sales are down 1.7% YoY in the first 8 days of the holiday season according […] Earnest Research November 16, 2023November 20, 2023 3 min read Holiday & EventsData & InsightsDept. NonfoodDept. ApparelAmazonShoppersBrick and MortarHealth & WellnessConsumersCOVID19DeliveryDept. Toys & GamesDept. PetDept. Sporting goodsData VisualizationMarketing: TradeChewyBest BuyHome DepotOperations & Supply ChainPartnershipsRecommerceSustainabilityTrends: ShoppingWalmart 0 Saving Bookmark this article Bookmarked 5
Corporate Strategy GameStop Names Ryan Cohen CEO, Won’t Receive Salary GameStop announced Thursday morning that billionaire activist investor Ryan Cohen would take over as the video game retailer’s chief executive, chairman and president effective immediately — and he won’t be collecting a salary. GameStop’s board, with Cohen abstaining, unanimously voted to appoint the entrepreneur as the retailer’s top executive on Wednesday. Cohen had previously held the title […] Joe Keenan September 29, 2023October 5, 2023 < 1 min read ExecutivesDept. PetDept. GroceryChewyPredictions and ForecastsInclusivity 0 Saving Bookmark this article Bookmarked
Data & Insights Partnerships & Alt Profit Media & Marketing Data & Insights Shopper & Customer Valentine’s Day flower sales could shift to FTD, other brands in 2025 1-800-Flowers still leads in US, FTD is gaining share 1-800-Flowers is the largest flower service by sales headed into Valentine’s Day 2025, according to Earnest credit card data. However, the industry stalwart is likely to lose share this season if recent trends continue. Access chart in Dash. 1-800-Flowers commanded 37.0% of Valentine’s Day flower sales […] Written by Earnest Research February 11, 2025February 11, 2025 Saving Bookmark this article Bookmarked
Holiday & Events Holiday & Events Shoppers believe best holiday deals are after holidays A good number of consumers, over 77%, believe there are better deals available after the holidays, and nearly 51% plan to take advantage by making a large purchase in late December and January. Those are top findings from a Holiday Green survey, from CouponCabin, regarding consumer habits in the post-holiday time frame. When it comes to post-holiday […] Written by Retail Customer Experience January 17, 2025January 17, 2025 Saving Bookmark this article Bookmarked
Trends & External Forces Data & Insights Technology & Innovation Trends & External Forces 2025 Outlook: A Snapshot into Ad Spend, Opportunities, and Strategies for Growth IAB’s 2025 Outlook: A Snapshot into Ad Spend, Opportunities, and Strategies for Growth offering an early glimpse into ad spending trends for the coming year. The report is a must-read to gain and understanding of brand and agency buyers’ growth strategies and the challenges they foresee. The report covers: 2025 projections for the market overall […] Written by IAB January 16, 2025January 17, 2025 Saving Bookmark this article Bookmarked
Uncategorized A major shift in North American grocery retail Spending is migrating away from traditional supermarkets and hypermarkets to channels that better align with busy lifestyles. The post A major shift in North American grocery retail appeared first on Retail Insight Network. Written by Retail Insights Network January 14, 2025January 14, 2025 Saving Bookmark this article Bookmarked
Data & Insights Technology & Innovation AI at the retail edge: What’s possible now There’s been a lot of talk lately about artificial intelligence (AI) and generative AI (GenAI) and how these technologies are going to revolutionize retail. But the retail revolution can’t be accomplished with sweeping generalizations about putting more technology into stores. Successful retail outcomes are built using technology to solve specific challenges, expanding on wins and […] Written by RetailDive January 13, 2025January 13, 2025 Saving Bookmark this article Bookmarked