Articles on Chewy

  1. Channel: Ecommerce & Digital
The American Customer Satisfaction Index’s (ACSI) Retail and Consumer Shipping Study 2022-2023 is out, reporting that “while overall customer satisfaction with the Retail Trade sector slips 0.5% to a score of 74.7 (out of 100),” significant ground has been gained by a number of retailers, especially those with a specialty focus. Some excerpts: •  “Customer […]
  1. Channel: Specialty & Other
Ryan Cohen, who founded Chewy and is the current chairman of GameStop, has taken “a sizable stake” in Nordstrom. Mr. Cohen is said to be seeking to replace former Bed Bath & Beyond CEO Mark Tritton on the board. Mr. Tritton, who worked at Nordstrom from 2009 to 2016, is not impartial in deciding compensation […]
  1. Media & Marketing
With the penultimate episode of Season 5 we pause briefly to celebrate reaching our 100th episode milestone, before taking an insider’s view of the dynamic world of retail tech and consumer investing with Al Sambar, a deeply experienced industry executive who now serves as a General Partner at XRC Labs. We get a fast-paced primer […]
  1. Channel: Specialty & Other
PLANTATION, Fla.–(BUSINESS WIRE)–Chewy, Inc. (NYSE: CHWY) (“Chewy”), a trusted destination for pet parents and partners everywhere, has released its financial results for the third quarter of fiscal year 2022 ended October 30, 2022, and posted a letter to its shareholders on its investor relations website at Fiscal Q3 2022 Highlights: Net sales of $2.53 […]
  1. Department: Nonfood
Key takeaways Almost 1-in-4 shoppers spent the most at Amazon during Cyber-5 Home goods and furnishings retailers lost top wallet share lapping difficult pandemic comps Dollar stores and warehouse clubs gained top wallet share as consumers traded down on inflation Earnest Analytics First Choice Retailer Methodology The Earnest First Choice Retailer Rankings are based on […]
  1. Channel: Specialty & Other
Nationwide give-back program includes up to $10M donation during season of giving Chewy, a leading destination for pet parents and partners, is creating holiday magic for pets across the country this year by launching their “Letters to Chewy Claus” program. “At Chewy, we know pets are a part of the family and we wanted to […]
  1. Department & Category
  Are you have a vegan over this holiday season? Do you have friends or family visiting over the holiday season that are all vegans?  Well, we have some help for you this year.  The help comes via Native Foods according to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. In case you […]
  1. Department: Nonfood
VAUGHAN, Ontario — Bausch + Lomb Corp. has introduced Project Watson, a line of health care products for dogs in the United States. The products are specifically formulated to help support dogs’ eyes, ears and overall health. “For nearly two centuries, Bausch + Lomb has been associated with many of the most significant advances in […]
  1. Media & Marketing
Iconic M&M’S brand’s “brew-ti-fulI” new offering will join its permanent flavor lineup in 2023    NEWARK, N.J., Oct. 4, 2022 /PRNewswire/ — Today, M&M’S®, a proud part of Mars, unveiled its latest product innovation, M&M’S Caramel Cold Brew. The new product delivers a delicious combination of smooth, robust coffee flavor and sweet, chewy caramel, covered in classic M&M’S milk […]
  1. Department: Nonfood
Major retailers, including Chewy and Petco, have issued cautions about the state of the economy and its potential impact on spending in the pet category. “As expected, and similar to other consumer categories, inflationary pressures have softened the discretionary areas of our business,” said Petco CEO Ronald Coughlin.
  1. Data & Insights
A weekly podcast with the latest e-commerce news and events. Episode 293 is a recap of the weeks news, including major leadership changes. Subscribe: Apple Podcasts Google Podcasts Spotify Stitcher Podcast RSS SoundCloud TuneIn iHeartRadio Google Play Music Overcast Pocket Casts Facebook ????? Episode 293 previews Amazon no good, dirty, rotten, Q2. Including why Amazon’s […]
  1. Trends & External Forces
Online fraud cost digital commerce merchants $27 billion in 2021, so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Fraudsters are getting more sophisticated and are using a variety of tactics, such as identity theft, chargeback fraud, “silent” fraud, account takeovers and “pharming,” complicating organizations’ ability to detect these incidents. […]
  1. Department: Nonfood
Dog days of summer got you down? Try looking at your puppy. When they look back so does 33,000 years of evolution that’s taught them how to work the levers of human emotion. We believe this has commercial applications. In fact, it’s working already. Skeptical? Indulge us. In a fascinating bit of lab work that […]
  1. CPG & FMCG
Taste has an interview with Ana Yoo, the purchasing director at pricy specialty food retailer Erewhon, in which she lays out the company’s process for finding and acquiring new foods for its seven Los Angeles-area stores that have things like “$25 bottles of ‘hand-purified, hyper-oxygenated’ water and chewy coconut jerky.” You can read it here. […]
  1. Corporate Strategy
Challenges continue for home retailer Bed Bath & Beyond. CEO and board member Mark Tritton is leaving, a move that coincided with the release of quarterly earnings showing a 25% decline in sales, from $1.95 billion in Q1 2021 to $1.46 billion in Q2 2022, which ended May 28, 2022. Sue Gove, an Independent Director […]
  1. Shopper & Customer
Try telling a Dunkin’ fan that Starbucks is better, or vice versa — and then play that out across every consumer product and service imaginable. People form powerful bonds with brands, but those bonds will break without a dialed-in understanding of the new consumer expectations. In the study “Relationship Commerce: Building Long-Term Brand Engagement,” a […]
  1. Operations & Supply Chain
In 2021, e-commerce boomed. Consumers spent $870.78 billion online last year, and according to the National Retail Federation (NRF), returns resulted in $761 billion in lost sales for U.S. retailers. As we near the halfway mark of 2022, retailers are getting organized around the holiday season to prepare for more online shopping, more delays and […]

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AI powered shopping platform aisle 3 has completed the sale of its Google Comparison Shopping Site (CSS) service to Product Hero. Financial terms of the deal were not disclosed, other than it being all cash. The sale consolidates market share for CSS service provider Product Hero, which works with the likes of Rituals and Ikea. […]
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Get ready because the empty truck cabs in motion are coming. Gatik, which is involved in autonomous middle-mile logistics, has announced a multi-year commercial collaboration to transport customer orders within Kroger’s Dallas distribution network. The operations will launch in a few weeks. Under the collaboration, Gatik’s medium-duty autonomous box trucks will transport fresh, customer-favorite products from […]
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Albertsons yesterday unveiled what it said was “the redesign of its Open Nature brand as the company strives to become the brand of choice for those health-conscious shoppers seeking a more balanced lifestyle. Open Nature, which is part of Albertsons Cos. Own Brands portfolio, provides shoppers with tasty foods made with thoughtfully chosen ingredients that […]
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Dive Brief: Dollar General posted net sales of $10.2 billion during the fourth quarter of 2022, a figure that was up 17.9% compared with the same period in 2021, the discount retail chain reported Thursday. Comparable-store sales rose 5.7% year-over-year in Q4, while operating profit was up 17.1%. CEO Jeff Owen said Dollar General intends to invest about […]