1. Channel: Grocery
SAN ANTONIO — Robert Morton, an innovative leader who worked as the director of healthy living at H-E-B, suddenly passed away while attending the Expo West show.  He was 68 years old. The unwavering commitment that Morton had to advancing health and well-being had a profound impact on the lives of a great number of […]
  1. Channel: Grocery
by Kevin Coupe The San Antonio Express News reports that “on an unofficial subreddit dedicated to H-E-B, several posters identifying themselves as current and former employees have said that the 1999 song by German singer Lou Bega was the most annoying that’s played — often — over the grocer’s sound system. “‘I’m going to pull the fire […]
  1. Technology & Innovation
The Dallas Morning News reports that Kroger is bring human checkout personnel back to a store in the area that it converted to all self-checkout three years ago. “We listened closely to customer feedback and made the decision to convert back to hosting staffed checkout lanes at this store,” John Votava, a Kroger spokesman, tells […]
  1. Shopper & Customer
The American Customer Satisfaction Index (ACSI) Retail and Consumer Shipping Study 2023-2024 is out, concluding that “overall customer satisfaction surging 4% to a score of 78.0 (out of 100).” According to the report, “More than 60% of retailers measured see their individual ACSI scores improve in 2024 …  Customer satisfaction with online retailers remains unchanged […]
  1. Channel: Grocery
You can count on social media to host, even promulgate, a pointless conversation. Like recently, when a debate on Reddit blew up over whether Wegmans or H-E-B is a better supermarket.  In the words of my ancestors:  Oy. The post FaceTime with the Content Guy:  Wegmans vs. H-E-B (& Does It Matter?) appeared first on […]
  1. Technology & Innovation
As we approach the end of the year, here’s a look at our most popular retail systems articles during 2023, including Gorillas, The Trade Desk, Samsung UK, Amazon Fresh, H-E-B, AutoStore, and the RTIH Innovation Awards. 2023 RTIH Innovation Awards winners announced during glittering ceremony in central London Last month, we announced the winning submissions […]
  1. Channel: Grocery
  Looking for a meal for one or two at a price you can afford that is good!  Well it seems that many consumers are doing the same thing and that they are doing that with gusto at Trader Joe’s.  According to Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® “In the minds-eye […]
  1. Channel: Grocery
dunnhumby has released a special edition of the dunnhumby Retailer Preference Index (RPI), this one “designed to determine which retailers in the $1 trillion U.S. grocery market personalize the shopping experience best for their customers.” The winner is:  Amazon. H-E-B and Kroger came in second and third. According to the report, “These three retailers are […]
  1. Department: Food
    [[“value”:” The renovation includes upgraded departments and larger product assortment H‑E‑B has reopened a 43,000-square-foot remodeled store in Burnet, Texas.  The remodel includes renovations, upgrades, and an enhanced design to the store’s exterior, plus interior updates with new finishes, signage, lighting, equipment, and fixtures. In addition to updating some of the […]
  1. Channel: Grocery
NEW YORK — Time is running out to register for NACDS’ 90th anniversary celebration. Chain Drug Review, Drug Store News, The Emerson Group and MMR have joined forces to celebrate the contributions of the National Association of Chain Drug Stores and community pharmacy retailers. Registration is open for this special event, which will be held […]
  1. Channel: Grocery
Charles Butt, chairman and former CEO of San Antonio-based H-E-B, has landed on Forbes Magazine’s new ranking of the 400 richest people in the country. Butt, whose family founded the San Antonio-based grocery retailer in Kerrville, Texas, in 1905, reportedly has a real-time net worth of $7.6 billion. His total has declined since peaking at […]
  1. Technology & Innovation
On the subject of the Amazon-FTC legal battle, one MNB reader wrote: If I was the retail industry and individual grocers, I would be watching this closely.  On the surface, this looks like the FTC is taking its flashlight into Amazon’s dingy basement and shining a light into the dirty corners of retail practices.  But […]
  1. Channel: Grocery
    [[“value”:” Kroger has revamped a Signature store in Houston to include several features geared toward the area’s majority Hispanic population, according to reporting from the Houston Chronicle. In addition to bilingual signage, the newly remodeled store also includes some unique product offerings, including the chain’s first-ever assortment of fresh, store-made ceviche. The ceviche […]

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TikTok has given us “girl math” and “boy math,” and now I’d like to add “Tech Math” to the mix. Tech Math is when every technology partner tells you that they have contributed (fill in the blank) $XX million in additional sales…and yet, surprisingly, the business isn’t up nearly as much, if at all.  Despite […]
  1. Trends & External Forces
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Consumer Price Index inflation slowed to 2.3% in April, down from 3.2% in March, albeit higher than expected, according to the Office for National Statistics. It’s the lowest level since the summer of 2021, versus 3.2% in March. The news follows yesterday’s announcement from Kantar… This story continues at Industry reacts to CPI inflation dipping […]
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MINNEAPOLIS—Target reported that first-quarter sales were down compared to last year, as it had projected. However, the company expects sales to turn positive in the second quarter and for the year as a whole. Comparable sales declined 3.7% in the first quarter, reflecting a comparable store sales decline of 4.8% partially offset by a comparable […]
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Petco, partnering with Van Leeuwen Ice Cream and human-grade dog food brand Ollie, will offer canine-safe ice cream for hot dogs seeking a cool treat. The non-dairy peanut butter and banana recipe is now available at Van Leeuwen scoop shops across the country, as well as at most Petco locations and online at petco.com for […]
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BENTONVILLE, Ark. — Walmart recently opened two new Neighborhood Markets, one in Florida and one in Georgia, that offer expanded assortments and more space for pickup and delivery. The new stores, one in the Dune Lakes area of Santa Rosa Beach, Florida, and the other in the Vine City neighborhood of Atlanta, feature updated layouts […]


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