Omnichannel

Articles about omnichannel in retail

  1. Data & Insights

Mastering the Post-Holiday Season Rush: Strategies for Retail Businesses to Excel

The months after the holiday season can be chaotic due to a flurry of returns, accompanied with the pressure to meet new sales goals and start the year off strong. This year, retailers anticipate an approximate $25 billion in fraudulent return claims, representing approximately 16.5 percent of the total returns during this period. For retailers […]
3 min read
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  1. Shopper & Customer

Study:  Defining Omnichannel Shoppers

84.51° is out with a new report that “examines who omnichannel shoppers are, where they shop, and some of the reasons why they choose to shop in-store and online.” Some key findings: •  “This shopper is likely to be Millennial or Gen Z, is engaged with natural and organic, is more likely to have children, […]
< 1 min read
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  1. Shopper & Customer

How Freshpet Reduced Customer Service Call Volumes by Nearly 40% and Vastly Improved Employee Satisfaction for its Consumer Care Team

One of the biggest challenges brands face today is meeting the consumer where they are. With so many consumers relying on their favorite social media platform or messaging app to ask a product question or submit a customer service inquiry, consumer care teams are having to take an omnichannel approach when it comes to their […]
3 min read
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  1. Channel: Marketplace

Beyoncé hits Shopify as her new haircare brand Cécred goes live on e-commerce platform

American singer, songwriter and businesswoman Beyoncé’s new haircare brand, Cécred, has gone live on Shopify. After teasing her fans (aka the BeyHive) about the venture last May, Beyoncé recently took to social media to announce her first ever beauty brand. Captioning a post on Instagram with “hair is sacred”, an accompanying video interspersed archive footage […]
2 min read
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  1. International

Vision Express branches see major store refits, renovations across the UK

UK shoppers are set for a new era of eye care as various Vision Express branches across the country shut down temporarily to make way for renovations. In August 2023, Vision Express’s Freshney Place Shopping Centre branch relocated to a new unit while their original spot on Newbiggin Walk underwent remodelling. They continue to offer […]
3 min read
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  1. Data & Insights

Are Brands Closing the Connected Retail Gap?

Up to 81% of consumers say they prefer to shop with brands and retailers that have both online and offline channels, according to CI&T’s latest Connected Retail Report.  This data point may not be surprising most, but it’s the underpinning of a lot of new trends around how consumers browse, compare and purchase products across […]
< 1 min read
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  1. Shopper & Customer

4 Consumer Behaviors That Will Continue Into 2024

As we are 45 days in 2024, the echoes of pandemic-driven shifts and emerging economic realities continue to shape consumer behavior. While some consumer trends may fade, others are poised to solidify and transform the way people shop, interact with brands, and prioritize their well-being.  Value-driven purchasing The economic environment will remain a key driver of consumer trends. Affordability […]
2 min read
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  1. Partnerships & Alt Profit

Express Launches Debt Restructuring Effort in Bid to Avoid Bankruptcy

Amid declining sales, apparel retailer Express has hired restructuring adviser M3 and law firm Kirkland & Ellis to help restructure nearly $280 million of debt, according to the Wall Street Journal, which cited people with knowledge of the matter. If the company is unable to successfully restructure its debt, a bankruptcy filing could be imminent. Express’ […]
2 min read
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  1. Channel: Grocery

Ahold Delhaize reports ‘solid’ Q4 results

ZAANDAM, The Netherlands — Ahold Delhaize reported solid results for its fourth quarter and 2023 fiscal year, with full-year sales and earnings per share in line with expectations. Fourth quarter net sales were €23.0 billion ($24.65 billion), up 1.9% at constant exchange rates and down 1.4% at actual exchange rates. Comparable sales, excluding gas, increased […]
3 min read
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  1. Data & Insights

Gen AI’s Impact on Retail: Overcoming Data Challenges and Ethical Considerations

Microsoft and Google strategically unveiled their generative artificial intelligence capabilities for the retail industry in time for the National Retail Federation’s 2024 Big Show in New York, capturing the attention of the world’s leading retailers and industry leaders at this premier event. These offerings, spanning customer engagement, shopper journey experiences, and operational enhancements, align seamlessly […]
2 min read
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  1. Retailer Media

Maximize Profitability With Holistic KPIs for Ecommerce Managers DSI

“This whole concept of ‘do your job and stay in your lane’ doesn’t exist anymore … all of these walls that existed are being broken down.” – Samir Bhavnani, VP of Sales, CommerceIQ The ecommerce boom of the pandemic has wound down, and growth is no longer guaranteed. In this slower environment, brands need to […]
8 min read
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  1. Shopper & Customer

2024 is the Year of the Omnichannel Customer Experience

Consumer spending, especially online and in particular via mobile devices, hit record highs during the 2023 holiday season. But are retailers ready to ride this momentum into 2024? One recent study found that 73 percent of customers are likely to switch to a competitor after just one poor experience. Especially during the new year, when […]
2 min read
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  1. Channel: Grocery

Ahold Delhaize USA Jumps Into Bed With DoorDash

Ahold Delhaize USA yesterday announced “a new agreement with local commerce platform DoorDash to make an additional on-demand grocery delivery marketplace available to customers at each of its local omnichannel brands – Food Lion, Hannaford, Giant Food, The GIANT Company and Stop & Shop. Delivery from DoorDash is expected to be available to customers of […]
2 min read
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  1. Technology & Innovation

Last chance to submit your nominations for the RTIH Top 100 Retail Technology Influencers List

Time is running out to submit your entries for the RTIH Top 100 Retail Technology Influencers List. The next edition of the list will be published in March. We’ll be bringing you the people who made a splash in 2023 and are set for a barnstorming 2024. RTIH is scouring the retail technology world to […]
< 1 min read
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  1. Channel: Grocery

Publix names new VP of customer experience

LAKELAND, Fla. — Publix vice president of customer experience Bob Bechtel is retiring from the supermarket retailer after 45 years of service, the company said on Wednesday. His retirement takes effect on March 31. “Bob has spent his career focusing on customer service,” Publix CEO Kevin Murphy said in a statement. “Through his leadership and […]
2 min read
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  1. Corporate Finance

IT’SUGAR is Sweetening Customers’ In-Store Experiences

In episode 438 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Jarett Levan, president and CEO of BBX Capital, a diversified holding company and parent of IT’SUGAR, the largest specialty candy retailer in the U.S. Listen in as Levan provides an overview of IT’SUGAR (1:00), discusses its brick-and-mortar locations (2:30), and how it’s balancing its e-commerce […]
2 min read
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  1. Data & Insights

Trends That Are Shaping the Future of Ecommerce

“As [retailers] are seeing more business shift to ecommerce, that’s a more expensive channel for them, so they are really becoming dependent on the retail media revenue. So I think that the manufacturer or the advertiser holds the cards a little bit more than maybe they did in the past.” — Andrea Leigh, Founder and […]
9 min read
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  1. Retail Operations

Omnichannel Leadership with Cornell’s Dan Hooker & Karan Girotra and Kellanova’s Clare Galvão

The CPG Guys were joined for this episode by Karan Girotra, the Charles H. Dyson Family Professor of Management at Cornell University’s SC Johnson School of Business, Dan Hooker, Senior Lecturer & Executive Education Program Director at the Cornell Johnson School plus Clare Galvão, Vice President of Customer & Channel Strategy at Kellanova. This episode […]
2 min read
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  1. Shopper & Customer

Moving from Monologues to Conversations: How Brands are Driving Innovation with Unified Commerce Experiences

Steve Jobs once famously said that his job was to figure out what consumers want before they know they want it. As was often the case, Jobs was ahead of his time. This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from […]
5 min read
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  1. Data & Insights

Generative AI for E-Commerce: 5 Top Trends for 2024

In 2023, the e-commerce industry was largely focused on strengthening brand equity, enhancing the customer experience, and keeping up with the evolution fueled by new platforms and artificial intelligence-based technologies. Notably, the adoption of composable commerce, which refers to building a modular, component-based, cloud-native tech stack, empowered companies to build the agility required to remain […]
4 min read
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  1. Stores & Formats

Walmart Announces Plan to Add 150+ Large-Format Stores

Walmart plans to build or convert more than 150 large-format stores over the next five years, it announced on Wednesday. Some of the locations will be expanded from a smaller location into a Supercenter with a full range of groceries and merchandise, but the majority will be new stores, Josh Havens, a company spokesman, said. […]
< 1 min read
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  1. Shopper & Customer

From Overwhelmed to Empowered: Unlocking Consumer Confidence With Product Content

Picture this: You need a new pair of running shoes so you visit a website to do a little research. Your screen fills with page after page of options. Before long, it’s information overload and you’re paralyzed by choice. You end up clicking on a pair from a brand you recognize. But that logo alone […]
3 min read
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  1. Data & Insights

Deloitte releases 2024 Retail Outlook

NEW YORK — This year will usher in a new era as retailers and consumers alike navigate a tight labor market, higher long-term interest rates, and overall economic volatility. This is according to Deloitte’s 2024 Retail Outlook, released today, which examines how retailers can rebuild trust to drive loyalty and rekindle profitability through experiences, personalization, […]
2 min read
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  1. Trends & External Forces

Revolutionizing Retail: Forecasting 2024’s E-Commerce Landscape

In 2023, e-commerce witnessed unprecedented growth. Accelerated by evolving consumer habits and new tech, online sales surged across industries. The latest in social media integration, artificial intelligence-driven personalization, and seamless omnichannel experiences reshaped digital marketplaces. Furthermore, retailers embraced post-purchase engagement, recognizing its value in nurturing brand loyalty. With convenience and tailored experiences at the forefront, […]
< 1 min read
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  1. Operations & Supply Chain

Why Return Season is a Golden Opportunity for Retailers

For retailers, the game has changed when it comes to returns. Pandemic-era purchase habits have pushed online sales higher than ever before, but the double-edged sword is that return rates are also through the roof. Still, with consumer habits shifting more online, returns can provide retailers with a rich opportunity to turn a negative into […]
3 min read
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  1. Retail Ecosystem

Handicapping Conferences & Industry Events

The CPG Guys review 11 major industry conferences & events to help our audience understand the attendee archetypes, subjects and format to help them make judicious decisions about investing in these open industry venues for collaboration. For a more comprehensive list of industry events with descriptions, timing, location and marketing sites, visit: https://docs.google.com/spreadsheets/d/15Yr5wQlc5Luhp-3IRCjvmFYiyvCEG_wV6e_-82V1FsA/edit?usp=sharing Events discussed: […]
< 1 min read
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  6. Media & Marketing
  7. Data & Insights
  8. Shopper & Customer
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  10. Trends & External Forces
  11. Merchandising

Could AI Be Your Next Stylist? Consumers Are Ready

Keeping up with nanosecond social media trends is a never-ending challenge for retail brands and shoppers. In addition to responding to these fast-paced microtrends, merchandisers face increased pressure to incorporate cutting-edge personalization techniques that drive authentic shopping experiences and cultivate brand loyalty. So, what’s the answer to remaining innovative and on-trend in 2024? According to […]
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  1. Media & Marketing
  2. Channel: Grocery
  3. Media & Marketing

Kroger considers Disney+ perk for grocery delivery members

​US retail giant Kroger is reportedly in talks with the Walt Disney Company to offer the Disney+ streaming service as a benefit to paying members of its Kroger Boost grocery delivery programme. The post Kroger considers Disney+ perk for grocery delivery members appeared first on Retail Insight Network.
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  1. Technology & Innovation
  2. Channel: Dollar/Value
  3. Channel: Ecommerce & Digital
  4. Channel: Mass
  5. Data & Insights
  6. Technology & Innovation
  7. Trends & External Forces
  8. Associates & Employees
  9. Stores & Formats

Sam’s Club Expands Store Rollout of AI-Powered Exit Tech

Walmart-owned Sam’s Club says it’s turning to artificial intelligence to speed up its own exit technology. Instead of requiring store staff to check members’ purchases against their receipts when leaving the store, Sam’s Club customers who pay either at a register or through the Scan & Go mobile app can now walk out of the […]
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