HEB

  1. Department: Nonfood

H-E-B to Help Customers Connect with Local Home and Pet Service Providers

H-E-B is rolling out branded displays at more than 300 stores across Texas that will connect customers with service providers on the home management platform Thumbtack. The Thumbtack app helps homeowners manage their home with educational and planning tools and by enabling connections with local professionals. At the outset, the screens in H-E-B will help […]
< 1 min read
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  1. Retailer Media

H-E-B is No. 1 in dunnhumby Index

CHICAGO –– H-E-B has regained the leadership position in the sixth annual dunnhumby Retailer Preference Index (RPI), an examination of the U.S. grocery market by data science firm dunnhumby. Costco Wholesale holds the second position in this year’s index, followed by Amazon. Wegmans held the fourth position for the third consecutive year. Rounding out the […]
< 1 min read
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  1. Channel: Ecommerce & Digital

Specialty Retailers Make Progress In Customer Satisfaction Scores

The American Customer Satisfaction Index’s (ACSI) Retail and Consumer Shipping Study 2022-2023 is out, reporting that “while overall customer satisfaction with the Retail Trade sector slips 0.5% to a score of 74.7 (out of 100),” significant ground has been gained by a number of retailers, especially those with a specialty focus. Some excerpts: •  “Customer […]
2 min read
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  1. Channel: Mass

Grove Debuts its Eco-Friendly Products at Walmart, Expands Amazon Assortment

In a move that will put its products in more than 5,000 brick-and-mortar stores, later this month Grove will launch its flagship home care brand, Grove Co., on Amazon and at select Walmart stores and on Walmart.com. Since 2021, Grove has been selling its plastic-free personal care brand Peach not Plastic and vegan skincare brand […]
2 min read
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  1. Channel: Grocery

H-E-B Takes Top Spot In dunnhumby Grocery Preference Index

The sixth annual dunnhumby Retailer Preference Index (RPI) is out, concluding that “three years after the pandemic upturned the grocery industry, H-E-B has regained its leadership position from Amazon with Costco following closely behind in second place. Amazon fell to third while Wegmans took the fourth spot for the third year in a row. “The […]
3 min read
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  1. Owned Brands (Private Label)

Your Views:  Charged Up

Yesterday we took note of a Wall Street Journal report that Amazon-owned Whole Foods is pressing suppliers to lower prices as their own costs start to decline.  According to the story, Whole Foods “told suppliers at a recent virtual summit that it wants to bring down retail prices in its store aisles as companies’ own […]
5 min read
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  1. Shopper & Customer

dunnhumby’s Sixth Annual Retailer Preference Index (RPI) for U.S. Grocery
THE GROCERS BEST ‘BUILT TO LAST’

H-E-B, Costco Best Navigate The 2020 – 2022 Pandemic Grocery Market Upheaval, Bumping Amazon From Its Top Ranking Customers emerged from 2020 – 2022 placing more importance than ever on finding the right balance of savings and quality while placing less importance on saving time. Pandemic surge in retailer digital capabilities and consumer digital adoption […]
3 min read
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  1. Retailer Media

H-E-B tops dunnhumby RPI for 2022

CHICAGO –– H-E-B has regained the leadership position in the sixth annual dunnhumby Retailer Preference Index (RPI), an examination of the U.S. grocery market released today by data science firm dunnhumby. Costco Wholesale holds the second position in this year’s index, followed by Amazon. Wegmans held the fourth position for the third consecutive year. Rounding […]
3 min read
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  1. Retailer Media

Dunnhumby Survey: H-E-B Regains Title of America’s Top Grocer as Club Stores Move Up the Ranks

Three years after the pandemic upturned the grocery industry, omnichannel chain H-E-B has regained its leadership position as the top U.S. grocery retailer from Amazon, with Costco following closely behind in second place, according to the sixth annual Dunnhumby Retailer Preference Index (RPI). Amazon fell to third, while Wegmans took the fourth spot for the […]
3 min read
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  1. Corporate Strategy

FMI elects new board members

ORLANDO – FMI – The Food Industry Association announced on Monday its 2023 board of directors elected at the association’s annual Midwinter Executive Conference in Orlando. The new slate will guide the implementation of FMI’s 2023-approved strategic plan during a time of rapidly evolving industry challenges and opportunities and reflects the breadth of the product […]
4 min read
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  1. Technology & Innovation

Where arrogance and sophistication collide: the week’s six biggest retail technology news stories

It’s Friday, the weekend is almost upon us, so let’s kick back and reflect on another eventful week for the retail systems space. Here’s your briefing on the most important stories from the past five days, including H-E-B, AutoStore, Sainsbury’s, Just Eat, Wakefern Food Corp., and Trigo. 1. H-E-B taps AutoStore tech for ‘world’s most […]
4 min read
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  1. Technology & Innovation

H-E-B taps AutoStore tech for ‘world’s most sophisticated and advanced grocery store’

Supply chain consultant and former Amazon executive, Brittain Ladd, has provided a first look at an AutoStore micro fulfilment centre (MFC) installed in a H-E-B store in Plano, Texas, USA.    In a LinkedIn post, Ladd said: “I can state with no hesitation that the installed MFC is the most incredible AutoStore MFC I’ve ever […]
2 min read
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  1. Technology & Innovation

Drones, awards, and e-commerce evolution: RTIH’s biggest retail technology articles on LinkedIn

We’re big fans of LinkedIn and are busy building an amazing community of retail tech enthusiasts on the social media platform. These are the articles that are currently on their radars, including Walmart, DroneUp, Advanced Commerce, Metapack’s The Delivery Conference 2023, TalkShopLive, and JLo Beauty. UK e-commerce startup Advanced Commerce bags funding for merchandising platform […]
4 min read
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  1. Technology & Innovation

That was the retail technology year that was. Micro-fulfilment centres grow in popularity

Some of the most noteworthy retail technology innovation during 2022 came via the micro-fulfilment centre (MFC) space. 2022 was the year many companies installed MFCs. including H-E-B which deployed an AutoStore MFC inside its flagship store located in Plano, TX, USA. 2023, meanwhile, will be the year several fulfilment companies breakout of the pack, according […]
2 min read
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  1. Channel: Grocery

In Texas, The Positive Impact Of A Rising H-E-B Tide

From the Dallas Morning News, a story about how “the owners of nearby retail properties and buyers of land near future H-E-B stores are also excited to see the popular grocer expanding to Dallas-Fort Worth.”  These companies believe in the aphorism that a rising tide will lift all boats, generating new occupants for shopping centers […]
< 1 min read
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  1. Channel: Home Improvement

Your Views:  Stack & Rank

The other day we took note of an Associated Press report that “a coalition of consumer groups is asking grocery chains to rethink their digital-only coupons, saying the deals discriminate against people who don’t have smartphones or reliable internet access.” The argument, as advanced by Edgar Dworsky, a consumer advocate and former assistant attorney general […]
7 min read
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  1. Shopper & Customer

Consumer Coalition Calls For End To Digital-Only Deals

The Associated Press reports that “a coalition of consumer groups is asking grocery chains to rethink their digital-only coupons, saying the deals discriminate against people who don’t have smartphones or reliable internet access.” According to the story, “Edgar Dworsky, a consumer advocate and former assistant attorney general in Massachusetts who runs the website Consumer World,” […]
2 min read
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Kroger Delivers its First-Party Data to the Yahoo DSP

Yahoo Advertising and Kroger Precision Marketing (KPM) — the retail media business of Kroger, powered by 84.51° — are teaming up to bring Kroger’s first-party, purchase-based audiences to the Yahoo Demand-Side Platform (DSP). Yahoo DSP advertisers can now activate KPM’s audiences to reach targeted consumers with their advertising and measure campaign results. While off-site advertising […]
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Amazon tops expectations for revenue, earnings

SEATTLE – Amazon posted better-than-expected revenue and earnings in the quarter ended March 31. Net sales increased 13% from a year earlier to $143.3 billion. The company reported first-quarter net income of $10.4 billion, or 98 cents a diluted share, compared to $3.2 billion a year earlier. Amazon’s operating income surged to $15.3 billion, up […]
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Walmart to close all 51 health centers

BENTONVILLE, Ark. — Walmart today said it has made the “difficult decision” to close its Walmart Health and Walmart Virtual Care clinics, citing a lack of profitability. “The decision to close all 51 health centers across five states and shut down the virtual care offering was not easy. We understand this change affects lives – […]
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