Inclusivity

Articles on inclusivity initiatives and programs.

  1. Channel: Grocery

Publix names new VP of customer experience

LAKELAND, Fla. — Publix vice president of customer experience Bob Bechtel is retiring from the supermarket retailer after 45 years of service, the company said on Wednesday. His retirement takes effect on March 31. “Bob has spent his career focusing on customer service,” Publix CEO Kevin Murphy said in a statement. “Through his leadership and […]
2 min read
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  1. Shopper & Customer

Trends Shaping the Future of the Cycling Industry

Bicycles have been a part of our world for over two hundred years, and even now, the world of cycling is ever-changing. With fluctuating economic conditions impacting the popularity of cycling in the UK, and technological innovations enabling manufacturers to offer a wider range of products, the cycling industry is always changing. Following the coronavirus […]
4 min read
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  1. Media & Marketing

ROI, Conversions, Loyalty, and More — Getting the Most from Your CPG Marketing Spend

In the past few columns in our CPG Marketing Magic series, we’ve embarked on an exciting journey through the realms of branding, user experience, inventory movement, and digital advertising. Now, it’s time to delve into the pivotal role of metrics in your marketing strategy. In this article, we’re diving into the world of analytics, where […]
7 min read
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  1. Department & Category

Consumers Fuel Food Focused Meal Magic Trends

  Today, the Team at Foodservice Solutions® has a coveted food focused leadership role in social media as well will well over 350,000+ followers on LinkedIn alone. While Technomic founder, Ron Paul, was a mentor to Foodservice Solutions® Grocerant Guru®, he was also the inspiration for much of what Johnson has accomplished making Foodservice Solutions®, […]
3 min read
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  1. Data & Insights

Beyond big data: The audience watching over the air

There is no mistaking the impact of connectivity on how audiences are watching TV. In just the past five years, the number of households in the U.S. that get their TV content from an internet connection has increased by more than 210%1. The allure of an internet’s worth of content notwithstanding, a smaller, yet consistent, […]
4 min read
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  1. Operations & Supply Chain

Fashion and homeware digital retailer N Brown’s Group hires Natalie Rogers as Chief People Officer

Fashion and homeware digital retailer, N Brown Group, has announced the appointment of Natalie Rogers as the firm’s new Chief People Officer. According to a press release, she will lead the People function and team, “with a focus on fully embedding the Group’s agile operating model as it continues an enterprise wide agile transformation across […]
2 min read
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  1. Shopper & Customer

Transforming Retail Spaces for Today’s Generation of Shoppers

The mall is experiencing a resurgence, defying predictions of its demise. This retail renaissance is not just a return to traditional shopping spaces but also signifies a shift in the shoppers’ culture, expectations and behaviors. Fueled by a desire for experiential interactions, expanded leisure and dining offers, personalized shopping journeys and the integration of digital […]
4 min read
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  1. Channel: Grocery

Albertsons Hosts 4th Annual Supplier Diversity Program

BOISE, Idaho —Albertsons Cos. today announced that it is seeking applications from diverse entrepreneurs and businesses which can offer products that appeal to the varied preferences of the retailer’s customer base. Albertsons has opened the application process to small and mid-size businesses that qualify as “diverse-owned suppliers,” defined as those at least 51% owned, controlled […]
2 min read
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  1. Data & Insights

Holiday Shopping With Gen AI. Here’s How I Fared

It comes with the cold and the falling leaves: The mounting horror that time is running out. It was already December and I hadn’t thought once about Christmas presents. I’m not an especially talented gift-giver, and my family doesn’t have easily satisfied tastes. Every year I find myself daydreaming about a polite, hypercompetent professional who […]
4 min read
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  1. Data & Insights

CES 2024 Recap – Retail Media Rules

Sri & PVSB recap the highlights of their tip to Las Vegas for CES 2024. This episode is sponsored by Cornell University’s Johnson School of Business “Omnichannel Leadership Program” being held June 13-15 at Cornell Tech in New York City. Learn more about the program here: http://tinyurl.com/cornellomni Topics they cover include: CES established as THE […]
2 min read
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  1. Trends & External Forces

Your Views:  Contrarian Views

Yesterday we had a piece about how how ESG (environmental, social and governance) and DEI (diversity, equity and inclusion) have lost their luster with many companies. One MNB reader responded: First of all, I appreciate your nuanced position on ESG and DEI, which is in keeping with your ability to see all sides of any […]
10 min read
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  1. Department: Food

DEI, ESG, RIP?

There have been a number of stories recently about how ESG (environmental, social and governance) and DEI (diversity, equity and inclusion) have lost their luster with many companies. The most recent, from Bloomberg, postulates: “The virtue bubble has not only peaked; it is starting to deflate. “For the last few years, the ESG movement has […]
4 min read
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  1. Media & Marketing

TV usage rises in December; video gaming drives big gains

Audiences watched 105 billion minutes of TV on New Year’s Day TV viewing in December continued its annual ascent to its seasonal January peak as usage increased 1.7% from November. Part of this was driven by younger audiences increasing their video game usage while away from the classroom during the winter break. That fact notwithstanding, the […]
4 min read
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  1. Media & Marketing

How UGC Can Ease Your Biggest Visual Marketing Pains

For e-commerce marketers, the demand for fresh, high-quality visual content is relentless. In addition to your website, you need visuals for display ads on multiple channels as well as on organic and paid social. Not only has this content got to stand out from your competitors, but it needs to be continually refreshed to keep […]
3 min read
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  1. Corporate Strategy

L’Occitane Combines CEO and Managing Director Roles

The L’Occitane Group has streamlined its leadership structure, combining the responsibilities of CEO and Group Managing Director and naming current Group Managing Director Laurent Marteau as its new Group CEO. Acting CEO André Hoffmann will step down from this position but will remain an Executive Director and member of the Group’s board. Marteau has 20+ […]
< 1 min read
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  1. Data & Insights

Balancing the need for innovation and continuity in audience measurement

Dramatic changes in TV viewing behaviors over the past decade, driven primarily by widespread connected TV (CTV)1 adoption and increasing high-speed internet availability, have introduced an array of new data sets that are finding their way into measurement solutions. Generically referred to as big data, these data sets provide the opportunity to advance audience measurement to […]
4 min read
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  1. Agencies & Vendors

How Sarilla Turns Cold Leads Into Warm Leads with RangeMe

“RangeMe is not necessarily the place where you are going to close a deal, though it has happened for us. What it does is move a cold lead into a warm lead and starts to build that buyer relationship.” With this statement, Sara Delaney, Founder & CEO of beverage brand Sarilla, concisely summarized how best-in-class […]
7 min read
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  1. Associates & Employees

Costco Blames Itself For Unionization Drive

Costco is getting notice for how it is dealing with a vote by employees in Norfolk, Virginia, to unionize. The vote last month means that 238 workers in Norfolk will join the Teamsters, in what the employees say is an effort to improve working conditions;  CNN writes that “the workers said their hope in becoming […]
4 min read
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  1. Technology & Innovation

The amazing turning point when martech systems complexity and martech UX complexity diverge

Welcome to 2024! I expect this will be a transformative year in martech. The Martech for 2024 report we published last month (video presentation) covered several of the major trends underway, such as aggregation and composability in stacks — especially in the data layer with cloud data warehouses, lakehouses, and lakes. The common theme of […]
6 min read
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  1. Shopper & Customer

Do you Want New Consumers? Authenticity in Messaging Matters

  Is your brands messaging an invitation or a locked door? If you are looking for ways to build your brand, expand your customer base Steven Johnson Grocerant Guru® at Tacoma, WA based Foodservice Solutions® thinks you should read a recent article by Angela Hanson who provides insights on how you might over look one […]
3 min read
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  1. Data & Insights

Mind-shi(f)t.

“When the facts change, I change my mind-what do you do sir” attributed to John Maynard Keynes “My aim is not to be consistent with my previous statements on a given question, but to be consistent with truth as it may present itself to me at a given moment. The result has been that I […]
4 min read
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  1. Data & Insights

7 Stories that Shaped 2023 — and What They Foretell for 2024

The editors of Retail TouchPoints are sharing our picks for the seven most consequential stories of 2023. As usual, there were lots to choose from — that’s standard for such a dynamic industry — but these were the topics that had “legs” (and are likely to continue to be important in 2024). 1. Resale Continued […]
5 min read
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  1. Department: Consumer Durables

Ranked: Gen Z’s Favorite Brands in 2023

Ranked: Gen Z’s Favorite Brands in 2023 People have a lot of choice when it comes to shopping brands, but Gen Z’s favorite brands may surprise you. From leisure to luxury brands, and from sporty to socially conscious (or both), a variety of brands have become more readily available thanks to online shopping. But trends, […]
4 min read
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  1. Retailer Media
  2. Channel: Mass
  3. Corporate Strategy
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  5. Media & Marketing
  6. Retailer Media
  7. Agencies & Vendors
  8. Data & Insights
  9. Shopper & Customer
  10. Trends & External Forces

Kroger Delivers its First-Party Data to the Yahoo DSP

Yahoo Advertising and Kroger Precision Marketing (KPM) — the retail media business of Kroger, powered by 84.51° — are teaming up to bring Kroger’s first-party, purchase-based audiences to the Yahoo Demand-Side Platform (DSP). Yahoo DSP advertisers can now activate KPM’s audiences to reach targeted consumers with their advertising and measure campaign results. While off-site advertising […]
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  1. Channel: Ecommerce & Digital
  2. Channel: Grocery - Natural
  3. Department: Nonfood
  4. Corporate Finance
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  8. International
  9. Technology & Innovation
  10. Stores & Formats

Amazon tops expectations for revenue, earnings

SEATTLE – Amazon posted better-than-expected revenue and earnings in the quarter ended March 31. Net sales increased 13% from a year earlier to $143.3 billion. The company reported first-quarter net income of $10.4 billion, or 98 cents a diluted share, compared to $3.2 billion a year earlier. Amazon’s operating income surged to $15.3 billion, up […]
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  1. Trends & External Forces
  2. Department & Category
  3. Department: Food
  4. Department: HBC
  5. Corporate Strategy
  6. ESG
  7. Technology & Innovation
  8. Trends & External Forces
  9. Associates & Employees
  10. Stores & Formats

Walmart to close all 51 health centers

BENTONVILLE, Ark. — Walmart today said it has made the “difficult decision” to close its Walmart Health and Walmart Virtual Care clinics, citing a lack of profitability. “The decision to close all 51 health centers across five states and shut down the virtual care offering was not easy. We understand this change affects lives – […]
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